Skill required: Voice - Customer Service Designation: Customer Service New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years What would you do? The Client Service Manager (CSMJis responsible for managing an assigned set of clients. They own, drive, and manage a number of processes spanning the client lifecycle. They are the primary point of contact for clients , providing exemplary customer service. They are the liaison between the client and internal groups and will drive client issues to resolution. The CSM also supports internal clients, primarily sales and operations, and is responsible for ensuring the sales organization is free from non-sales related client support activities. Client satisfaction, both external and internal, is paramount to the success of the Client Service Manager.Looking for a candidate who is good in communication and has good knowledge on metrics of Customer SupportCustomer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for? Outstanding customer service and interpersonal skills. Ability to professionally communicate and interact across all levels of internal and external client organizations. Excellent project management and multitasking skills required. Must possess strong computer skills and experienced with the Microsoft Office suite.\ Strong analytical and problem-solving skills required Ability to plan, organize, and execute independently with minimal supervision. Ability to work and adapt in a fast paced and rapidly changing environment. Excellent English written and oral communications skills Relationship building skills Experience with customer support and/or customer relationship management systems (e.g. Sales Force.com, Clarify, Remedy, Siebel, Oracle, etc.) Knowledge and experience with telecom circuit ordering and provisioning desired Roles and Responsibilities: Serve as primary point of contact for pre and post-sales support to internal and external clients for a broad set of account and support related activities Field and own client requests for post initial install (PII) services to existing contracts. Manage these Plls from point of client request to implementation of services. Manage and own coordination of activities with client and IBX operations from opportunity through receipt of signed order, implementation and billing Manage and own resolution of cross-functional issues impeding client s and/or Operations ability to install and implement services Manage projects, research options, set proper expectations, execute thorough planning and effectively deliver solutions within set timeframes Maintain contact with clients to understand evolving service and support requirements and to develop relationships Drive process and policy change on client s behalf Coordinate and manage select client quarterly business reviews Educate and orient clients to organization policies, procedures, and customer portal Support Sales Organization in select presales tasks

Skill required: Voice - Customer Service Designation: Customer Service New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years What would you do? The Client Service Manager (CSMJis responsible for managing an assigned set of clients. They own, drive, and manage a number of processes spanning the client lifecycle. They are the primary point of contact for clients , providing exemplary customer service. They are the liaison between the client and internal groups and will drive client issues to resolution. The CSM also supports internal clients, primarily sales and operations, and is responsible for ensuring the sales organization is free from non-sales related client support activities. Client satisfaction, both external and internal, is paramount to the success of the Client Service Manager.Looking for a candidate who is good in communication and has good knowledge on metrics of Customer SupportCustomer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for? Outstanding customer service and interpersonal skills. Ability to professionally communicate and interact across all levels of internal and external client organizations. Excellent project management and multitasking skills required. Must possess strong computer skills and experienced with the Microsoft Office suite.\ Strong analytical and problem-solving skills required Ability to plan, organize, and execute independently with minimal supervision. Ability to work and adapt in a fast paced and rapidly changing environment. Excellent English written and oral communications skills Relationship building skills Experience with customer support and/or customer relationship management systems (e.g. Sales Force.com, Clarify, Remedy, Siebel, Oracle, etc.) Knowledge and experience with telecom circuit ordering and provisioning desired Roles and Responsibilities: Serve as primary point of contact for pre and post-sales support to internal and external clients for a broad set of account and support related activities Field and own client requests for post initial install (PII) services to existing contracts. Manage these Plls from point of client request to implementation of services. Manage and own coordination of activities with client and IBX operations from opportunity through receipt of signed order, implementation and billing Manage and own resolution of cross-functional issues impeding client s and/or Operations ability to install and implement services Manage projects, research options, set proper expectations, execute thorough planning and effectively deliver solutions within set timeframes Maintain contact with clients to understand evolving service and support requirements and to develop relationships Drive process and policy change on client s behalf Coordinate and manage select client quarterly business reviews Educate and orient clients to organization policies, procedures, and customer portal Support Sales Organization in select presales tasks

Technical Delivery/Project Manager with mandatory experience of Agile, Scrum, SDLC, Stakeholder Management, Release Management & End to End Project Delivery, 10y to 18y experience

About Client Hiring for One of Our Multinational Corporations! Job Title : Service Now Developer Qualification : Any Graduate or Above Relevant Experience : 5 to 10 Must Have Skills : ServiceNow Developer ITSM Integration Scripting Flow Designer Service Catalog Roles and Responsibilities : Minimum 5 years in ServiceNow Development Must have hands-on experience on ServiceNow Integration Good experience on ServiceNow CMDB, SecOps, AIOPS, Change Management, Event Management, Now Assist, Catalog Management Should know ServiceNow Core concepts, client and server-side concepts ServiceNow CAD or CSA certified. Excellent communication Skills Must have Knowledge in ServiceNow ITIL module. Must know ServiceNow platform fundamentals like instance cloning, upgrade, transactions, plugins etc. Fine to work during US overlapping hours, (12PM IST to 10PM IST) Incident, Problem, Change, and Knowledge Management: Demonstrated expertise in handling incidents, problem, change, and knowledge management processes within the ServiceNow framework. Location : Chennai, Hyderabad, Pune Notice period : 60 days Mode of Interview : Virtual Mode of Work : In office

Scope of Work The Project Manager will be responsible for implementing, leading and managing ServiceNow projects (optimizing business processes, and implementing AI, chatbot and RPA use cases. The scope includes: Project Management: Oversee ServiceNow projects from initiation to completion, ensuring adherence to PMP methodologies. Business Process Optimization: Analyze, design, and implement improvements to business workflows. Digital Transformation: Drive digital transformation initiatives, leveraging AI, chatbot and RPA technologies. Stakeholder Management: Communicate effectively with stakeholders to understand requirements and provide updates. Utilize knowledge of various ServiceNow modules (e.g.,IT Asset management, Incident Management, Change Management, Problem Management, Service Catalog, CMDB, Discovery ) to tailor solutions that meet client needs. Deliverables The Project Manager will deliver the following: Project Plans: Detailed project plans including timelines, milestones, and risk management strategies. Process Documentation: Comprehensive documentation of business processes and improvements. AI, Chatbot and RPA Use Cases: Implementation and integration of AI, chatbot and RPA technologies within ServiceNow. Status Reports: Regular updates on relevant projects progress, challenges, and resolutions. Qualifications The Project Manager must possess the following qualifications: Experience: Proven track record in managing ServiceNow projects and digital transformation initiatives. Skills: Strong understanding of business processes, AI, chatbot and RPA technologies. Certification: PMP certification or equivalent project management experience. Soft Skills: Excellent communication, analytical, and problem-solving skills and presentation skills

About Client Hiring for One of Our Multinational Corporations! Job Title : Service Now Developer Qualification : Any Graduate or Above Relevant Experience : 5 to 10 Must Have Skills : ServiceNow Developer ITSM Integration Scripting Flow Designer Service Catalog Roles and Responsibilities : Minimum 5 years in ServiceNow Development Must have hands-on experience on ServiceNow Integration Good experience on ServiceNow CMDB, SecOps, AIOPS, Change Management, Event Management, Now Assist, Catalog Management Should know ServiceNow Core concepts, client and server-side concepts ServiceNow CAD or CSA certified. Excellent communication Skills Must have Knowledge in ServiceNow ITIL module. Must know ServiceNow platform fundamentals like instance cloning, upgrade, transactions, plugins etc. Fine to work during US overlapping hours, (12PM IST to 10PM IST) Incident, Problem, Change, and Knowledge Management: Demonstrated expertise in handling incidents, problem, change, and knowledge management processes within the ServiceNow framework. Location : Chennai, Hyderabad, Pune Notice period : 60 days Mode of Interview : Virtual Mode of Work : In office

About Client Hiring for One of Our Multinational Corporations! Job Title : Service Now Developer Qualification : Any Graduate or Above Relevant Experience : 5 to 10 Must Have Skills : ServiceNow Developer ITSM Integration Scripting Flow Designer Service Catalog Roles and Responsibilities : Minimum 5 years in ServiceNow Development Must have hands-on experience on ServiceNow Integration Good experience on ServiceNow CMDB, SecOps, AIOPS, Change Management, Event Management, Now Assist, Catalog Management Should know ServiceNow Core concepts, client and server-side concepts ServiceNow CAD or CSA certified. Excellent communication Skills Must have Knowledge in ServiceNow ITIL module. Must know ServiceNow platform fundamentals like instance cloning, upgrade, transactions, plugins etc. Fine to work during US overlapping hours, (12PM IST to 10PM IST) Incident, Problem, Change, and Knowledge Management: Demonstrated expertise in handling incidents, problem, change, and knowledge management processes within the ServiceNow framework. Location : Chennai, Hyderabad, Pune Notice period : 60 days Mode of Interview : Virtual Mode of Work : In office -- Thanks & Regards Bhavana B Black and White Business Solutions Pvt.Ltd. Bangalore,Karnataka,India. Direct Number:8067432454 bhavana.b@blackwhite.in |www.blackwhite.in

Designation: Commensurate with experience Experience: more than 7 years in the SaaS/online industry Job Location: Noida(Sector-1) Key Responsibilities • Strategic Sales Execution: Craft and implement cutting-edge sales strategies that drive revenue growth,ensure lead generation,and manage end-to-end sales processes to achieve overarching business objectives. • Dynamic Client Acquisition: Identify, engage, and convert potential clients across diverse channels,while proactively generating leads and managing the entire sales cycle from prospecting to closing deals. • Captivating Product Demonstrations: Deliver compelling and interactive product demos(both online and in-person) that highlight the value and capabilities of our SaaS solutions, moving prospects smoothly through the sales funnel. • Synergistic Collaboration: Partner with product and tech teams to align sales strategies seamlessly with product features and client expectations, ensuring effective end-to-end sales execution. • Masterful Deal Negotiation: Spearhead negotiations with finesse, effectively closing high-value deals to meet and exceed sales targets, completing the sales cycle. • Enduring Relationship Management: Cultivate and sustain strong client relationships, transforming the long-term business partnerships through consistent engagement and value delivery. • Inspiring Team Leadership (Manager Level): Lead, mentor,and empower the sales team to excel across the full sales cycle, ensuring alignment with organizational vision and goals. Qualifications • Bachelors degree in Engineering (B.Tech preferred but not mandatory). • Proven track record in SaaS sales,with experience in revenue generation and client acquisition. • Strong sales skills with the ability to drive the sales process from prospecting to deal closure. • Excellent communication, negotiation,and presentation abilities. • Ability to thrive in a dynamic,fast-paced environment.

About Client Hiring for One of Our Multinational Corporations! Job Title : Service Now Developer Qualification : Any Graduate or Above Relevant Experience : 5 to 10 Must Have Skills : ServiceNow Developer ITSM Integration Scripting Flow Designer Service Catalog Roles and Responsibilities : Minimum 5 years in ServiceNow Development Must have hands-on experience on ServiceNow Integration Good experience on ServiceNow CMDB, SecOps, AIOPS, Change Management, Event Management, Now Assist, Catalog Management Should know ServiceNow Core concepts, client and server-side concepts ServiceNow CAD or CSA certified. Excellent communication Skills Must have Knowledge in ServiceNow ITIL module. Must know ServiceNow platform fundamentals like instance cloning, upgrade, transactions, plugins etc. Fine to work during US overlapping hours, (12PM IST to 10PM IST) Incident, Problem, Change, and Knowledge Management: Demonstrated expertise in handling incidents, problem, change, and knowledge management processes within the ServiceNow framework. Location : Chennai, Hyderabad, Pune Notice period : 60 days Mode of Interview : Virtual Mode of Work : In office -- Thanks & Regards, SRIDEVI Black and White Business Solutions Pvt.Ltd. Bangalore,Karnataka,India. Contact Number:9361467726 s.sridevi@blackwhite.in |www.blackwhite.in

Overall 5+ years of experience in software industry, 3+ years of ServiceNow development and operational knowledge for various modules- CSM, ITSM, ITOM etc, Mandatory skill: JavaScript, DevOps(full code to no code expertise): Bitbucket/Git, Jenkins, Jira, Desired skills: ITIL, SNOW Development and Ops, Deployment, Upgrade, Knowledge on Angular, Mongo DB, and Portal development (HTML, CSS) will be an added advantage, Certification in SNOW (CSA- Certified System Admin) is preferred, Responsibilities include but not limited to DevOp Developing fix of prod defects Operational activities of deploying code and monitory integrations

Role and Responsibilities: Requirement Analysis : Analyzing business requirements and translating them into technical solutions within the ServiceNow platform. Platform Development : Developing and customizing ServiceNow applications, modules, and components using various development techniques such as scripting (JavaScript, GlideScript), UI Policies, UI Actions, Business Rules, and Workflows/Flows. Integration Development : Designing, developing, and maintaining integrations between ServiceNow and other enterprise systems using REST, SOAP, MID Server, and other integration methods. Customization and Configuration : Configuring and customizing ServiceNow modules and applications to meet business needs, including custom UI design, form configuration, and data model customization. ServiceNow Administration : Administering and maintaining ServiceNow instances, including instance setup, configuration, user management, security controls, and performance tuning. Platform Upgrades and Patching : Planning and executing ServiceNow platform upgrades, applying patches, and ensuring compatibility with existing customizations and integrations. Problem Resolution : Troubleshooting and resolving technical issues and incidents related to ServiceNow platform functionality, configuration, and integration. Continuous Improvement : Staying updated with ServiceNow platform updates, new features, and best practices to continuously improve development processes and deliverables. Collaboration and Communication : Collaborating with stakeholders, including business users, project managers, system administrators, and other developers, to gather requirements, provide updates, and ensure alignment with business objectives. Mentorship and Leadership : Providing guidance and mentorship to junior developers, sharing knowledge and best practices, and participating in knowledge-sharing activities within the team and the broader organization.

Role : Scrum Master Facilitate Agile Processes : Lead daily stand-ups, sprint planning, sprint reviews and retrospectives. Coach agile Team : Guide teams in adopting agile principles and best practices, ensuring high productivity and collaboration. Remove impediments : Identify and resolve obstacles that hinder the teams progress. Stakeholder Communication : Act as a bridge between development teams and business stakeholders to ensure alignment on project goals and priorities. Support Product Owners : Assist with backlog refinement, user story prioritization and defining acceptance criteria.

Facilitate Agile Processes : Lead daily stand-ups, sprint planning, sprint reviews and retrospectives. Coach agile Team : Guide teams in adopting agile principles and best practices, ensuring high productivity and collaboration. Remove impediments : Identify and resolve obstacles that hinder the teams progress. Stakeholder Communication : Act as a bridge between development teams and business stakeholders to ensure alignment on project goals and priorities. Support Product Owners : Assist with backlog refinement, user story prioritization and defining acceptance criteria. Mandatory skills Agile and Scrum Expertise, Agile tools and Metrics Desired/ Secondary skills Technical Awareness Domain Capital Market and Investment banking

Passionate in developing state of art Cyber security solution for Automotive application. With increased security vulnerability for embedded products, improving Security in automotive world is a key challenge worldwide. Our team focuses in understanding security needs, developing Platform and customer specific security solutions , analyzing threat and risk and developing robust security test methodology. Strong knowledge of embedded system: Micro controller and its peripherals, operating system, memory. Knowledge on HSM will be added advantage Good Embedded C programming skill Scripting language know-how - Python , Perl Good understanding of Autosar based security stack ( SecOC, CSM, CRYIF) Basic Experience with Autosar development environment and tools Basic understanding of CAN protocol and ECU communication Basic understanding of cryptographic and encryption algorithms Experience with Requirements Elicitation, Design Development, Debugging and Testing Excellent Communication and Interpersonal skills Required Skills CAN, SecOC, CSM, CRYIF, ECU, Python , Perl, C programming, Embedded, HSM

Liaison with internal & external stakeholders including Design & Engineering, marketing, R&D, Sales, Prod^ from the Client’s team. Assist in onboarding of new Clients & ensuring they have understood the nature of services & address their concerns. Required Candidate profile Ensuring proactive support required for customer retention and growth. Excellent communications and inter-personal skills. Ability to build rapport and influence stakeholders.

Project Role : Scrum Master Project Role Description : Acts as an enabler for the effective functioning of a software development team using Agile methodologies. Coaches and mentors the Scrum Team(s), removing barriers to successful implementation and enabling a continued focus on the task at hand. Facilitates scrum and agile ceremonies such as sprint planning, daily stand-ups, sprint reviews, and retrospectives. Identifies and reports progress via appropriate metrics. Must have skills : Scrum Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Scrum Master, you will act as an enabler for the effective functioning of a software development team using Agile methodologies. You will coach and mentor the Scrum Team(s), remove barriers to successful implementation, and facilitate scrum and agile ceremonies such as sprint planning, daily stand-ups, sprint reviews, and retrospectives. You will identify and report progress via appropriate metrics. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Ensure effective communication within the team Implement Agile best practices Support team members in achieving sprint goals-Facilitates Agile ceremonies and ensure the team is utilizing Scrum/SAFe ceremonies effectively to maximize value delivery.-Manage and organize the team's Azure Dev Ops (ADO) kanban board and track the team backlog of features and epics.-Communicate timelines, risks, mitigations and progress to stakeholders.-Facilitate the identification and removal of impediments to the team's progress and focus on eliminating waste and delays.-Represent the team at broader planning and coordination sessions (e.g., Scrum of Scrums ceremony). -Coach and mentor development teams and promoting the use of Agile standards and best practices. -Contribute to the advancement and improvement of agile practices within the organization. Professional & Technical Skills: Must To Have Skills: Proficiency in Scrum Strong understanding of Agile methodologies Experience in facilitating scrum ceremonies Ability to identify and resolve impediments Knowledge of Agile metrics and reporting Additional Information: The candidate should have a minimum of 5 years of experience in Scrum. This position is based at our Bengaluru office. A 15 years full time education is required. You will work closely with the product development team to ensure that the work progresses on schedule, within budget, and to the desired level of quality. Your primary role is to facilitate the Scrum process, maintain project timelines, remove obstacles, manage risks, and monitor progress of deliverables. Additionally, you will coach and mentor the team helping to create a culture of continuous improvement.

We are seeking a highly skilled and experienced Senior ServiceNow Administrator/Developer with a strong background in IT Operations Management (ITOM) and Configuration Management Database (CMDB). The ideal candidate will have expertise in AWS infrastructure and will be responsible for administering, configuring, and optimizing the ServiceNow platform to enhance operational efficiency and service delivery. About Cloud Operations and Tech Support At RWS our Technical Support and Cloud Operations Teams are a global organization spanning across 13 countries serving a global customer base. Technical Support deliver highly valued support and build trusted relationships with our customers, from individual freelancers to large international corporations and governments. We are constantly investigating and solving technical problems across a wide range of products and technology, with emphasis on prevention and root cause analysis. At the same time, knowledge sharing is crucial, providing our users and colleagues with the latest solutions, answers, and information. From a Cloud Operations perspective we are a team of experienced, high-performance individuals focused on serving our Enterprise customers leveraging our SaaS solutions to power their Seamless Customer Experience. Our core focus is on Quality of Service, Customer Experience, Security and Compliance. Both technical and non-technical groups are embedded within the same Cloud Operations unit. Key Responsibilities Administer and configure ServiceNow modules, including CSM, ITSM, ITOM, and CMDB . Implement and manage workflows, business rules, UI policies, client scripts, and automation tasks. Maintain and optimize CMDB for accurate asset and configuration management. Integrate ServiceNow with AWS infrastructure and other external systems and third-party applications. Monitor system performance and troubleshoot issues to ensure platform stability and efficiency. Collaborate with stakeholders to gather requirements and translate them into effective ServiceNow solutions. Support upgrades, patches, and system enhancements in accordance with best practices. Ensure compliance with security policies, governance standards, and industry best practices. Provide end-user training and support as needed. Skills & Experience 4+ years of experience administering ServiceNow with a focus on CSM, ITSM, ITOM, and CMDB. Strong understanding of ServiceNow architecture, data model, and best practices . Hands-on experience with Service Catalog, Incident, Problem, Change, Asset, Customer Service Management, and Request Management. Experience with Discovery, Service Mapping, Event Management, and Orchestration within ITOM. Proficiency in JavaScript, Glide APIs, REST/SOAP integrations, and Web Services . Experience managing CMDB data quality, reconciliation, and normalization. Strong troubleshooting and problem-solving skills. Excellent communication and collaboration abilities. Proven experience with AWS infrastructure and integrating ServiceNow with AWS services. Preferred Qualifications: Experience in ITIL-based service management environments. Experience with scripting, automation, and ServiceNow AI capabilities. ServiceNow Administrator Certification (CSA) is an advantage; Advanced certifications (CIS-ITSM, CIS-CSM, or CIS-ITOM) are a plus. AWS Certified Solutions Architect or similar professional experience is highly desirable.

The ServiceNow E2E SME will be part of all the discussions for any client requirement implementation in ServiceNow. This individual will work with enterprise architect, business representatives, process owners, to gather technical, functional, process requirements as needed. The SME plays a key role in identifying the assessment of requirements and possible best suited OOTB modules/functions/plugins needed to meet the requirements. The SME also involve in providing the plan for implementation strategy with estimated duration. Key Responsibilities include, but are not limited to, Work with process owners/ domain architects to understand the process requirements related to the capture of configuration data and develop technical specifications and solutions Showcasing Servicenow OOTB capabilities through demos in the context of Telco Work with systems managers to ensure that the Discovery tool has the appropriate access and permissions to capture configuration information Provide visibility to the performance and issues across Servicenow platform Collaborate with Infrastructure Architects to understand IT technology strategy that guide which requirements need to be gathered Work with Application SMEs to create and validate solutions Participate in Configuration Management meetings Review the data being populated into the CMDB and act as partial owner of the CMDB Qualifications Minimum of 8+ year experience with ServiceNow Hands-on on managing the E2E Servicenow architecture in a large implementation of 3+ modules Minimum of 2+ year experience in CMDB modelling and onboarding strategy within Servicenow Minimum of 4+ year experience with ServiceNow CSM, ITSM, ITOM modules Experience in Telcom industry is a plus. Minimum of 8+ years working on a team as part of a large IT organization ServiceNow certification CSA is mandatory, CIS (Certified Implementation Specialist) is a plus ITIL v4 certification a plus Experience with ServiceNow integrations using REST, SOAP Experience working in setting up multiple SSO like ADFS, third party service provider Experience integrating with tools to federate data into the CMDB Strong written and verbal communication Good interpersonal skills, including collaboration, communication, relationship building, and negotiation Fluency in Dutch/French languages are plus

Role- ServiceNow Developer (Implementation Specialist) Location- Chennai Preferred candidate profile 6+ years of hands-on experience implementing and customizing ServiceNow solutions. Strong understanding of ServiceNow architecture, modules, and workflows. Experience with ServiceNow development using JavaScript, REST/SOAP APIs, and integration methodologies. Familiarity with ITIL best practices and IT Service Management processes. Proven experience integrating ServiceNow with external applications and cloud services. ServiceNow Certified System Administrator (CSA) or higher certification is preferred. Strong problem-solving skills, attention to detail, and ability to work independently or in a team.

Job Overview: The person should be experienced in designing, Implementing, solution various ServiceNow related applications and modules. Must possess technical knowledge and hands on experience in any 1 or 2 of these ITAM, ITOM, ITBM, HRSD, CMDB, CSM, SPM, PPM, GRC, IRM, Secops, HAM , SAM, SAM PRO, . Key Responsibilities: Support and maintain all technical aspects of ServiceNow platform. Design and Develop OOTB and custom application on ServiceNow platform with primary focus on ITX and HRSD development Owns the requirement gathering sessions collaborating with various stakeholders. Convert user stories into technical solutions. Possess the ability to work independently with minimal management supervision Testing of new and existing functionality Documentation of new and existing process Train end users/stakeholders Experience and Skills Required: Relevant 3+ years of experience in developing application using ServiceNow platform (Development & administration) Expertise with any 1 or 2 of these ServiceNow ITOM, ITAM, ITBM, HRSD, CSM, SPM, PPM,GRC, Secops. Experience with Now mobile app. Extensive experience creating custom Widget using html, CSS, bootstrap , AngularJS, Server Side scripting, Jelly Script, jQuery Should have experience in integrations including AD, MID Server and third party tools using web services, SOAP, REST, etc. Experience of Scoped application and Service Portal Should have good understanding about domain separation Excellent Analytical, Logical, communication and problem-solving skills Should have ServiceNow CSA (Certified System Administrator) ServiceNow Certified Application Developer Nice to Have: ITIL certified Relevant ServiceNow Certified Implementation specialist Adherence to agile development methods like SCRUM

Location: Chennai Experience: 5+ years Job Type: Full-time/Contract The candidate will be responsible for configuring, developing, and optimizing modules including IT Service Management (ITSM), HR Service Delivery (HRSD), IT Asset Management (ITAM), and IT Operations Management (ITOM). Key Responsibilities: Design, develop, configure, and implement ServiceNow solutions tailored to business needs. Develop and customize ServiceNow applications, workflows, UI policies, business rules, and client scripts. Integrate ServiceNow with third-party applications using REST, SOAP APIs, and MID servers. Configure and maintain CMDB, Discovery, Service Catalog, Orchestration, and Automation workflows. Develop custom applications and modules within ServiceNow using JavaScript, Glide API, and ServiceNow best practices. Optimize performance, security, and scalability of ServiceNow applications. Collaborate with stakeholders to gather requirements and translate them into technical solutions. Implement Incident, Problem, Change, Request, Asset, and Configuration Management workflows. Configure HRSD workflows to automate and improve employee experiences. Develop ITOM capabilities including Event Management, Discovery, Service Mapping, and AI Ops. Troubleshoot and resolve technical issues related to ServiceNow modules. Stay up-to-date with ServiceNow releases, features, and best practices. Required Skills & Qualifications: 5+ years of hands-on experience in ServiceNow development and implementation. Expertise in ServiceNow ITSM, HRSD, ITAM, and ITOM modules. Strong experience in JavaScript, Glide API, ServiceNow UI Policies, Business Rules, Client Scripts, and Workflows. Experience with ServiceNow integrations using REST/SOAP APIs and third-party tools. Knowledge of ServiceNow CMDB, Discovery, and Service Catalog customization. Familiarity with Flow Designer, Integration Hub, and Service Portal customization. Experience with Performance Analytics and Reporting in ServiceNow. ITIL v3/v4 certification is a plus. ServiceNow Certified System Administrator (CSA) or Certified Application Developer (CAD) certification preferred. Strong problem-solving, analytical, and communication skills. Preferred Skills: Experience in ServiceNow Governance, Risk, and Compliance (GRC) or Sec Ops. Knowledge of AI/ML-based automation in ServiceNow. Hands-on experience in Automated Test Framework (ATF). Interested Candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

Scrum Masters primary focus is on helping to create an environment where the Analytics/ engineering/technology teams can deliver high quality, valuable analytics enabled software with one team approach, and not have to worry about the operations aspect of a project. While Scrum Masters typically focus on upholding the values of Scrum, facilitating meetings and discussions, and removing blockers, the SM does all this, while also focusing on a teams delivery. SMs set out to keep them focused on writing software by helping to handle ancillary technical tasks beyond coding. This can involve anything from onboarding applications and various tools to taking the lead on application architecture review processes, preparing various documentation and focusing on operational tasks for project delivery. Serves as the background enabler of the Scrum team by removing impediments and helping the team remain successful and on schedule. Must have a sufficient understanding of technology to enable them to lead team members and help them overcome their development roadblocks; they must also understand business strategy and objectives and be able to ensure that development work is prioritized by business value and results align with objectives. The incumbent provides expert content/professional leadership on complex assignments/projects. Exercises considerable creativity, foresight, and judgment in conceiving, planning, and delivering initiatives. Uses deep professional knowledge and acumen to advise functional leaders. Focuses on providing thought leadership but works on broader projects, which require understanding of wider business. Recognized internally as a subject matter expert on Scrum. Job Description & Responsibilities: Doing everything possible to ensure delighting customers. Cross collaborates with members of the team from various functions e.g., data scientist, data analyst, data governance, technology, engineering, Quality Analysts, product owners etc. and bring them together as One Team to drive outcomes. Guiding the team and organization on how to use Agile/Scrum practices and values to delight customers. Guiding the team on how to get the most out of self-organization. Guiding the team on self-organizing to fill in the intentional gaps left in the Agile/Scrum frameworks. Assessing the Scrum Maturity of the team and organization and coaching the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organization. Removing impediments or guiding the team to remove impediments by finding the right personnel to remove the impediment. Building a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis of healing and problem solving. Facilitating getting the work done without coercion, assigning, or dictating the work. Facilitating discussion, decision making, and conflict resolution. Assisting with internal and external communication, improving transparency, and radiating information. Supporting and educating the Product Owner, especially with respect to grooming and maintaining the product backlog. Providing all support to the team using an enabling leadership style whenever possible and leading by example. Experience Required: 3 to 6 Years of experience Experience Desired: Experience in a Scrum Master role for at least two years in a software development team that was diligently applying Scrum principles, practices and theory. Experience / working knowledge of SAFe practices. Experience in working with Data & Analytics Team is a plus Education and Training Required: CSM (Certified Scrum Master) SSM (Certified SAFe Scrum Master) Second level Scrum Master Certification (CSP, PSM II) Primary Skills: Agile techniques: User Stories, Continuous Integration, Continuous Testing, Automated Testing. Knowledge of other agile approaches: XP, Kanban, FDD, etc. Additional Skills: Applicable knowledge of the technologies used by the team. AWS knowledge is a plus. Microservices development Experience applying a wide variety of well documented patterns and techniques for filling in the intentional gaps left in the Scrum approach (example: numerous Burndown techniques, numerous Retrospective formats, handling bugs, etc.). Excellent communication skills.

? Do Is accountable for meeting Sprint objectives along with scrum team Ensure meeting of sprint commitment Own and help resolve impediments of the team Help PO adopt Scrum Process properly and ensure PO availability Support the PO in maintaining the Product Backlog, defining User Stories and Acceptance Criteria Facilitate estimation, backlog refinement and all planning ceremonies Ensure that DOR, DOD, Acceptance criteria is available and adhered to Ensure MoSCoW adherence of Sprint Backlog at the Sprint level Accountable for the correct implementation of the Agile Process Protect the team from external interference. Facilitate technical assistance to the team and enables clear communication amongst the team members Participate in Scrum of Scrum across teams and highlights impediments Provide feedback on the team members performance to the Agile Line manager and Agile Program Leader Facilitate all the Scrum Ceremonies (Planning, Daily Standup, Grooming, Demo, restrospection) and ensure correct adoption

? Do Is accountable for meeting Sprint objectives along with scrum team Ensure meeting of sprint commitment Own and help resolve impediments of the team Help PO adopt Scrum Process properly and ensure PO availability Support the PO in maintaining the Product Backlog, defining User Stories and Acceptance Criteria Facilitate estimation, backlog refinement and all planning ceremonies Ensure that DOR, DOD, Acceptance criteria is available and adhered to Ensure MoSCoW adherence of Sprint Backlog at the Sprint level Accountable for the correct implementation of the Agile Process Protect the team from external interference. Facilitate technical assistance to the team and enables clear communication amongst the team members Participate in Scrum of Scrum across teams and highlights impediments Provide feedback on the team members performance to the Agile Line manager and Agile Program Leader Facilitate all the Scrum Ceremonies (Planning, Daily Standup, Grooming, Demo, restrospection) and ensure correct adoption

? RoleAgile Scrum Master Yrs of exp3+ to 9 yrs LocationBangalore Notice PeriodImm About The Role Looking for experienced Agile Scrum Master. As a Scrum Master for Compute and storage, you will facilitate and coordinate Agile Scrum processes including Kanban and SAFe, ensuring the team works collaboratively and efficiently to deliver high-quality solutions in a predictable cadence. Key Responsibilities Responsibilities for this position may include but are not limited to Facilitates Agile ceremonies and ensure the team is utilizing Scrum/SAFe ceremonies effectively to maximize value delivery. Manage and organize the team's Azure Dev Ops (ADO) kanban board and track the team backlog of features and epics. Communicate timelines, risks, mitigations, and progress to stakeholders. Facilitate the identification and removal of impediments to the team’s progress and focus on eliminating waste and delays. Represent the team at broader planning and coordination sessions (e.g., Scrum of Scrums ceremony). Coach and mentor development teams and promoting the use of Agile standards and best practices. Required Qualification Bachelor’s degree in computer information technology or related field 2+ years of relevant job experience serving as a Scrum Master for a digital delivery team focused on deploying enterprise-wide software applications Certified ScrumMaster Certification (CSM) Demonstrated knowledge and experience in Agile Framework / Methodologies; Azure DevOps (ADO); Data Analysis and Interpretation