Role Summary: The SAFe agilist is responsible for Lean-Agile transformation. They implement the basics of the SAFe framework at the primary stage of the product development journey. SAFe Agilist applies Lean, Agile, and the Product Development flow principles to improve productivity, employee satisfaction, time to market, and quality. They make sure that the planning and execution through Agile Release Trains are appropriately done Primary Skillset: Scrum Agile Certified, Knowledge of SAFE Agile project management experience. Jira Clarity Secondary Skillset: Retail Telecom Domain experience Project Tracking and Reporting experience, Resources who are required to perform Project management roles come with considerably higher experience. Request you to consider L6 / L7 roles for all these positions. Stakeholder Management: Identify and prioritize stakeholders Understand stakeholder expectations Plan for who needs to know what and when Manage expectations through tailored communication and engagement strategies ensure there is minimal scope creep Roles & Responsibilities Serve as a Scrum Master for multiple teams across the program where required. Experience in SAFe (Scaled Agile Framework) is required. Assist in overall program/project planning and ensure cross-team dependencies are well-understood and modeled in project plans and timelines. Identify, document, and publish risks and issues related to the overall program and to define resolution paths where required. Resolve cross-team impediments and blocking issues. Collect and consolidate cross-team status for delivery to stakeholders and executive management. Schedule and conduct meetings and ceremonies in accordance with best practices for Agile/Scrum software development. Responsible for building team collaboration, commitment towards achieving sprint objectives and viewing team needs above everything else. Continuously work to improve team performance and productivity: Encourage team accountability, self-organization, and empowerment. Share common Agile practices. Promote and support the development teams automated processes. Facilitate Retrospectives which generate new ideas for process improvement. Maintain relevant metrics that guide the development team to more efficient processes in their work and in satisfying their Product Owner and stakeholders. Maintain effective information radiators that aid transparency and encourage clear communication between the development team, the Product Owner, and stakeholders. Active participant in the local scrum chapters to share and learn new agile concepts. Knowledge of wireless telecom business practices, including accounting, finance, revenue assurance, taxation, billing, customer care, legal, device management and network operations. Creates and identifies scope and stakeholders of a project right from its inception. Creates and implements plans in accordance with SAFE/agile work methodology to help accomplish key tasks On time and within Budget Identifies and communicates key slippages and acts with a sense of urgency to help eliminate any roadblocks to ensure successful completion of projects. Performs Program Management/Scrum Master activities such as chartering, road mapping, user story grooming, iteration planning and retrospectives as well as implementation activities. Develop tools and techniques for disturbing tasks according to the skills of every team member and also to evaluate the performance of all team members. Carries excellent command over Verizons Network and Security system and the respective teams and assigns tasks accordingly to see completion of capabilities across the board. Carries a clear understanding of software development and Enterprise Architecture lifecycle, and categorizes scrum tasks in accordance with requirements and governance models identified. Evaluates, develops and implements systems solutions to effectively fulfill business requirements. Invites leadership teams and leads discussion of key initiatives across Verizon Enterprise. Communicates the status of projects to enterprise wide audience including key executive and stakeholders. Creates and identifies a communication strategy depending on the nature of the project. Identifies key tasks and publishes meeting minutes post calls along with clear communication strategy on a weekly and monthly basis for key initiatives. Analyzing and proactively managing problems and making decisions that impact overall system(s) and program(s) while acting independently Identifies and diffuses problems proactively with effective communication and team management / collaboration strategies.

As an Associate Developer at IBM, you'll work with clients to co-create solutions to major real-world challenges by using best practice technologies, tools, techniques, and products to translate system requirements into the design and development of customized systems. In your role, you will be responsible for: Your primary responsibilities include: Working on the end-to-end feature development and solving challenges faced in the implementation. Collaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Being eager to learn new technologies and implementing the same in feature development Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Experience in Implementation, and design ServiceNow CSM solutions Experience in CSM Application related integration use cases Excellent in client stakeholder and customers management and ServiceNow Certifications will have added advantage Deep understanding and solutioning capabilities in ServiceNow Global scope and foundational data such as Location, Organization, CMDB In-depth experience and solutioning capabilities using Scoped Application Preferred technical and professional experience Expertise in ServiceNow ITSM product Experience in develop integration using JDBC/SQL/SOAP/REST with various type of systems directly or through mid-server Should have CSA, CAD and CIS-ITSM Certifications

As an Associate Developer at IBM, you'll work with clients to co-create solutions to major real-world challenges by using best practice technologies, tools, techniques, and products to translate system requirements into the design and development of customized systems. In your role, you will be responsible for: Your primary responsibilities include: Working on the end-to-end feature development and solving challenges faced in the implementation. Collaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Being eager to learn new technologies and implementing the same in feature development Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Experience in Implementation, and design ServiceNow CSM solutions Experience in CSM Application related integration use cases Excellent in client stakeholder and customers management and ServiceNow Certifications will have added advantage Deep understanding and solutioning capabilities in ServiceNow Global scope and foundational data such as Location, Organization, CMDB In-depth experience and solutioning capabilities using Scoped Application Preferred technical and professional experience Expertise in ServiceNow ITSM product Experience in develop integration using JDBC/SQL/SOAP/REST with various type of systems directly or through mid-server Should have CSA, CAD and CIS-ITSM Certifications

Krazy Mantra Group of Companies is looking for ServiceNow Developer to join our dynamic team and embark on a rewarding career journey. Develop and implement new ServiceNow applications and integrations from initiation to completion, tailored to the customer requirements Develop workflows and scripts to personalize existing ServiceNow applications and automate and improve business processes Understand detailed requirements and own your code from design, implementation, test automation, and delivery of high-quality solutions to our customers Design quality features and thinks about how the applications and solutions will evolve in the future Solving complex problems in a highly dynamic and agile environment Having a strong focus on code quality and reusability

IT Project Manager / SAFe Scrum Master What you will do Let’s do this. Let’s change the world. In this vital role you will be responsible for overseeing a portfolio of projects and/or programs to ensure that they align with the organization's strategic objectives and deliver maximum value and outcomes. This individual works closely across teams to lead and deliver program and project management services through all phases of the Project Management Lifecycle (PMLC), which include – initiation, planning, development, execution, control, and rollout. This individual is responsible for successful delivery, cost management, resource management, and risk management to drive business outcomes that provide exceptional value to users. This role involves leading and coordinating the efforts of team members and third-party contractors or consultants to deliver projects according to plan, developing and implementing change management strategies and plans that enhance user adoption and minimizes resistance. The role fosters an environment where the team can stay focused with limited disruption from outside impacts, enables the team to effectively use Lean and SAFe Agile practices, removes roadblocks to progress, facilitates Agile events. In partnership with the Product Owner. Please note, this is an onsite role based in Hyderabad . Roles & Responsibilities: Managing/running multiple scrums and projects. Facilitate team events such as Daily Stand-ups, Iteration Planning, reviews, and retrospectives Define project / program scope, goals, and deliverables that support business goals and objectives in collaboration with senior management and collaborators Identify potential risks and develop mitigation strategies Ensure that project deliverables meet quality standards, business requirements, and intended outcomes Track ongoing program performance throughout using appropriate tools and techniques, ensuring that the program delivers the expected benefits Foster an environment where the team can stay focused Educate the team about Lean and SAFe Agile practices like Scrum Remove roadblocks and impediments to team progress Support the Product Owner in managing the backlog and guiding the team Strengthen communication and relationships with other teams, especially those on the Agile Release Train (ART) Track team metrics and find ways to improve team performance Guide the team towards becoming a hard-working and self-managing unit Continuously learn and improve as a Scrum Master to better support the team's success, including participation in Amgen Communities of Practice Run scrum cadences working with multiples teams across the globe. Ensure coordination between teams for timely delivery. What we expect of you We are all different, yet we all use our unique contributions to serve patients. Basic Qualifications: Master’s degree with 4 to 6 years of Information Systems experience. Bachelor’s degree with 6 to 8 years of Information Systems experience. Must-Have Skills: Deep knowledge and expertise in SAFe. Combine technical knowledge of SAFe with a motivation to improve software, systems, and Agile business processes. Jira hands on experience including work management and reporting Experienced in driving PI planning events with support of Release Train Engineer in ART set up Excellent Project Management, People Management and Leadership skills in a software Development environment. Good-to-Have Skills: Technical thought leadership Able to communicate technical or complex subject matters in business terms. Jira Align experience Miro experience Professional Certifications Project Management Professional (PMP) or equivalent certification (mandatory) Certified Change Management Professional (CCMP) or equivalent (preferred) SAFe Scrum Master certification - preferred Soft Skills: Excellent analytical and gap/fit assessment skills. Strong verbal and written communication skills Ability to work effectively with global, virtual teams High degree of initiative and self-motivation. Ability to manage multiple priorities successfully. Team-oriented, with a focus on achieving team goals Strong presentation and public speaking skills. Ability to hold team members accountable to commitments Shift Information: This position is an onsite role and may require working during later hours to align with business hours. Candidate must be willing and able to work outside of standard hours as required to meet business needs. What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards. Apply now for a career that defies imagination Objects in your future are closer than they appear. Join us. careers.amgen.com As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease. Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Sr. Scrum Master What you will do Let’s do this. Let’s change the world. In this vital role you will servant leader and coach for a Product Team. The role cultivates an environment where the team can stay focused with limited disruption from outside impacts, enables the team to effectively use Lean and SAFe Agile practices, removes roadblocks to progress, facilitates Agile events. In partnership with the Product Owner, the Scrum Master tracks team metrics, and guides the team towards becoming successful. Roles & Responsibilities : Leading/running multiple scrums and projects. Facilitate team events such as Daily Stand-ups, Iteration Planning, reviews, and retrospectives Act as a servant leader and coach for and within Product and Platform teams Develop an environment where the team can stay focused Educate the team about Lean and SAFe Agile practices like Scrum Remove roadblocks and impediments to team progress Support the Product Owner in handling the backlog and guiding the team Strengthen communication and collaborations teams, especially those on the Agile Release Train (ART) Track team metrics and find ways to improve team performance Guide the team towards becoming a successful and self-managing unit Continuously learn and improve as a Scrum Master to better support the team's success, including participation in Amgen Communities of Practice Run scrum cadences working with multiples teams across the globe. Ensure coordination between teams for timely delivery. What we expect of you We are all different, yet we all use our unique contributions to serve patients. Basic Qualifications: Deep knowledge and expertise in SAFe. Combine technical knowledge of SAFe with a motivation to improve software, systems, and Agile business processes. Jira hands on experience including work management and reporting Expert in driving PI planning events with support of Release Train Engineer in ART set up Excellent Project Management, People Management and Leadership skills in a software Development environment. Education and Professional Certifications Master’s degree and 4 to 6 years of experience in Information Systems OR Bachelor’s degree and 6 to 8 years of experience in Information Systems Diploma and 10 to 12 years of experience in Information Systems SAFe Scrum Master certification - preferred Preferred Qualifications: Technical thought leadership Able to communicate technical or complex subject matters in business terms. Jira Align experience Miro experience Workshop facilitation experience Soft Skills: Excellent analytical and gap/fit assessment skills. Strong verbal and written communication skills Ability to work effectively with global, virtual teams High degree of initiative and self-motivation. Ability to handle multiple priorities successfully. Team-oriented, with a focus on achieving team goals Strong presentation and public speaking skills. What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards. Apply now for a career that defies imagination Objects in your future are closer than they appear. Join us. careers.amgen.com As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease. Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Role Description The Precision Medicine Scrum Master acts as a servant leader and coach , fostering a culture of continuous improvement and innovation within a portfolio of Amgen Precision Medicine technology teams , while also playing Scrum Master for one or more agile teams . The role enables the team to stay focused and productive by minimizing disruptions, facilitating Agile ceremonies, and guiding the team in effectively applying Lean and Agile practices . This role brings critical experience and knowledge to coach team members on proper and complete issue creation, user story and acceptance criteria development, problem solving and troubleshooting, escalating blockers, exe c uting successful handoffs, and how to properly plan and track work efforts in Jira . They actively remove roadblocks to progress and create an environment conducive to individual accountability and high team performance. In collaboration with the Product Owner, the Delivery Manager / Scrum Master tracks and analyzes team metrics to ensure alignment with the team’s strategic roadmap (s) and delivery goals. Additionally, they support Agile governance, foster effective communication, and contribute to the ongoing SAFe transformation efforts at Amgen. Roles & Responsibilities Bring experience, expertise , and creativity to the creation of standards for use of Jira, handoffs, and roles and responsibilities across the Agile Team. Facilitate team events such as Daily Stand-ups, Iteration Planning, reviews, and retrospectives Proactively monitor samples of work Act as a servant leader and coach for and within Product and Platform teams Foster an environment where the team can stay focused Educate the team about Lean and Agile practices like Scrum Proactively listen for challenges, gaps, and blockers, and guide the team to actions to remove roadblocks and impediments Support the Product Owner in managing the backlog and guiding the team Strengthen communication and relationships with other teams, especially those on the Agile Release Train (ART) Track team metrics and find ways to improve team performance Continuously learn and improve as a Scrum Master to better support the team's success, including participation in Amgen Communities of Practice Basic Qualifications and Experience Master’s degree with 4 - 6 years of experience in Computer Science, IT or related field OR Bachelor’s degree with 6 - 8 years of experience in Computer Science, IT or related field Diploma degree with 10-12 years of experience in Computer Science, IT or related field Functional Skills: Must-Have Skills 5+ years’ Delivery Manager or Project Management experience 2+ years’ experience working in a highly agile ( SAFe , Scrum, Kanban) environment Experience with ITIL and Service Management Experience operating within a validated systems environment (FDA, European Agency for the Evaluation of Medicinal Products, Ministry of Health, etc.) Experience working cross-functionally and building collaborative working relationships; interfacing effectively with stakeholders, operations and management to resolve issues Ability to organize and schedule tasks, develop realistic action plans incorporating time constraints and task priorities Previous experience working in a highly collaborative and culturally diverse environment Excellent Microsoft Teams, Excel, Word, and PowerPoint skills Jira experience SAFe training experience Good-to-Have Skills: Workshop facilitation experience? Slido or other survey building experience? Professional Certification s SAFe for Teams (Mandatory) SAFe 6 Scrum Master ( Mandatory ) Certified SAFe 6 Agilist (preferred) Certified SAFe 6 Practitioner - (preferred) Certified SAFe 6 Release Train Engineer (preferred) ITIL 4 Foundations (preferred) Soft Skills: E xcellent people and project management skills Ability to work collaboratively with cross-functional teams Ability to manage multiple priorities successfully Team oriented with a focus on achieving team goals

What you will do Let’s do this. Let’s change the world. In this vital role, a Scrum Master drives Agile execution and continuous improvement within Scaled Agile (SAFe) environments. The Scrum Master will serve as a servant leader, facilitating Agile ceremonies, coaching teams, and enabling Agile Release Trains (ARTs) to deliver high-value solutions efficiently. The ideal candidate will have extensive experience in SAFe, Agile coaching, cross-team collaboration, and enterprise Agile transformation, ensuring alignment between teams, business objectives, and Lean-Agile principles. Act as a Scrum Master within a Scaled Agile (SAFe) environment, facilitating Agile ceremonies such as PI Planning, Scrum of Scrums, Sprint Planning, Daily Stand-ups, Sprint Reviews, and Inspect & Adapt sessions. Guide and support Agile teams, Product Owners, and collaborators, fostering self-organization, cross-team collaboration, and high-performance delivery. Coach Agile Release Train (ART) teams on SAFe standard methodologies, Lean-Agile principles, and Agile mentality adoption. Facilitate Program Increment (PI) Planning and ART synchronization, ensuring clear dependencies, objectives, and risk mitigation strategies. Remove organizational and technical impediments, enabling teams to deliver value faster and with higher quality. Promote continuous improvement and relentless execution, guiding teams in identifying and implementing retrospective action items. Assist Product Owners and Business Owners in effective backlog management, prioritization, and value-driven decision-making. Champion an environment of clarity, psychological safety, and accountability, enabling trust and continuous learning. Drive SAFe Lean Portfolio Management practices, ensuring alignment between critical initiatives and Agile execution. Enable Agile metrics tracking and reporting, demonstrating KPIs such as Velocity, Flow Efficiency, Lead Time, and Predictability to measure team progress. Collaborate with Release Train Engineers (RTEs), Solution Architects, and DevOps teams to optimize delivery pipelines and Agile execution. Promote DevOps and CI/CD adoption, fostering a culture of Lean-Agile technical excellence and innovation. Stay updated with SAFe and Agile industry trends, continuously improving Agile methodologies, frameworks, and tools. What we expect of you Master’s degree and 1 to 3 years of experience in Computer Science, IT or related field experience OR Bachelor’s degree and 3 to 5 years of experience in Computer Science, IT or related field experience OR Diploma and 7 to 9 years of experience in Computer Science, IT or related field experience Basic Qualifications: SAFe Certified Scrum Master (SSM), SAFe Advanced Scrum Master (SASM), or SAFe Release Train Engineer (RTE) certification. Hands-on experience with Agile Portfolio Management and Agile Governance. Experience as a Scrum Master in Agile and SAFe environments. Deep understanding of SAFe principles, Agile Release Trains (ARTs), Lean-Agile frameworks, and Agile coaching. Hands-on experience with SAFe Agile ceremonies, PI Planning, Scrum of Scrums, Inspect & Adapt, and Iteration execution. Strong knowledge of Agile methodologies (Scrum, Kanban, XP, SAFe) and enterprise Agile transformations. Proficiency in Agile project management tools (JIRA, Rally, Azure DevOps, Confluence, Miro). Experience with Lean Portfolio Management (LPM), Lean-Agile metrics, and flow-based work management. Ability to coach, mentor, and empower Agile teams, fostering collaboration, servant leadership, and dedication. Strong communication and collaborator management skills, ensuring alignment across business and technical teams. Understanding of DevOps, CI/CD, Test Automation, and Agile Quality Assurance. Proven ability to resolve conflicts, remove blockers, and optimize team performance. Preferred Qualifications: Domain experience with Biotech/Pharma industry is a plus Additional certifications in Certified Scrum Master (CSM), Professional Scrum Master (PSM), or SAFe Agilist (SA). Experience in leading SAFe implementations, Agile transformations, and enterprise Agile coaching. Knowledge of Value Stream Mapping, Lean Thinking, and OKR-based goal setting. Soft Skills: Excellent analytical and fixing skills. Strong verbal and written communication skills Ability to work effectively with global, virtual teams High degree of initiative and self-motivation. Ability to manage multiple priorities successfully. Team-oriented, with a focus on achieving team goals. Ability to learn quickly, be organized and detail oriented. Strong presentation and public speaking skills. EQUAL OPPORTUNITY STATEMENT Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

Looking for experts in ServiceNow CMDB, ServiceNow Developer, ServiceNow HRSD, ServiceNow Integration, ServiceNow GRC, ServiceNow CSM, ServiceNow FSM, ServiceNow ITBM, ServiceNow ITOM, ServiceNow ITSM, ServiceNow ITAM

All Levels - Comms & Media- Non-Networks Join our team in Strategy consulting to find endless opportunities and solve our clients toughest" challenges, as you work with exceptional people, the latest tech and leading companies across industries. Practice: Comms & Media , Industry Consulting, S&C Global Network (GN) I Areas of Work: Non-Networks | Level: Analysts and Consultants | Location: Delhi, Gurgaon, Mumbai, Bangalore , Pune, Hyderabad | Years of Exp: 1- 7 years Explore an Exciting Career at Accenture Are you an outcome-oriented problem solver? Do you enjoy working on transformation strategies for global clients? Does working in an inclusive and collaborative environment spark your interest? Then, is the right place for you to explore limitless possibilities. Comms & Media (C&M) is one of the Industry Practices within Accentures S&C Global Network (GN) team. It focuses in serving clients across specific Industries- Communications, Media & Entertainment. Communications - Focuses primarily on industries related with telecommunications and information & communication technology (ICT). This dynamic team serves most of the worlds leading wireline, wireless, cable and satellite communications and service providers. Media & Entertainment- Focuses on industries like broadcast, entertainment, print and publishing. Globally, works to develop value growth strategies for its clients, who are top-notch organizations, and help improve their offers and go-to-market performance and maximize organizational effectiveness. We work on end-to-end projects delivering management and technology consultancy to help our clients achieve greater profitability, quality, and reliability. From multi-year major systems integration transformation deals to shorter more agile engagements, we have a rapidly expanding portfolio of hyper-growth clients and an increasing footprint with next-gen technology and industry practices , with the following requirements : Deep expertise in one or more Telecom Domain s Lead delivery of small to medium-size teams to deliver management consulting projects for global clients. Lead innovation transformation programs and process enablement for our clients Take responsibility within Comms & Media industry group or across the Products group, help build the practice, track metrics, and so on. Develop assets and methodologies , point-of-view, research, or white papers for use by the team and larger community. Support global sales team to identify and win potential opportunities within the practice. Help in drafting proposals as an expert for domain areas. Lead proposals, business development efforts and coordinate with other colleagues to create consensus-driven deliverables. Understand customer needs and translate them to business requirements, business process flows and functional requirements Experience to engage with stakeholders independently Execute a transformational change plan aligned with clients business strategy and context for change. Engage stakeholders in the change journey and build commitment for change. Bring your best skills forward to excel in the role: Skills in one or more Telecom areas Should have an excellent knowledge on various BSS modules and Telco Journeys such as CRM, Order Management, Billing, Mediation, Provisioning, Collections, Channels, Customer Care, Lead to Cash etc. Digital Transformation - Proven experience in Strategy, Innovation and Digital initiatives across Digital Maturity models, CSPs Operating model, Innovation Barometers, Intelligent operations for CSPs and other related areas Cloud B SS - Determine the appropriate Cloud deployment model & design BSS journey to cloud strategies engineered to accelerate ROI and performance . Good to have knowledge of tools like AWS, Azure, SFDC, etc. Business Strategy - Leading/managing strategic initiatives and develop project plans, frame and conduct insightful analyses, identify solutions, and develop business cases and implementation plans for CSPs across the globe Transformation & Project Governance - Drive profitability and continued success though managing service quality, cost and leadership of the people delivering services across projects/ programs/portfolios of all scale Should have understanding of lean concepts and hands-on experience in delivering technology-driven business transformation projects using agile practices such as Scrum, Kanban, SAFe , etc. Experience in agile related tools like JIRA Confluence/Rally/MS Projects/VersionOne Certification profession in PSM/CSM/ SAF e /ICP-ACC Skills in one or more roles Experience in the role of Functional Business Analyst, Product Owners, Process Designers, Service Designers, Scrum Masters , Program Delivery Managers Business Analysis - Gather requirements from business and prepared requirement documents. Propose solutions to the client based on gap analysis for the existing Telco platform s . Analyse large data to conduct analysis and present insights with visualisations Process Improvement - Understand issues with the current processes which can be resolved either through technology or process solutions and design detail level to-be process with all stakeholders Value Architect and Tracking - Create value driver trees to breakdown into value components of business objectives and value drivers Other required skills Communication and Presentation - Plan and deliver well-structured oral and written communications Structured Problem Solving - Help identify and structure key client challenges into hypotheses and conduct analyses to address the challenges Stakeholder Management - Manage mid-level to client leadership and lead conversations Impeccable team management skills with an ability to engage effectively with multiple stakeholders Strong program management skills Cross-cultural competence with an ability to thrive in a dynamic environment Qualifications Your experience counts! MBA from a Tier 1 and Tier 2 school and Engineering from Tier 1 school or rich relevant industry experience At least 1- 7 years of progressive business and/or telecom and consulting experience Knowledge of Telco BSS/OSS stack, its various components, and interactions / flows Strong telecom industry background experience and knowledge of BSS processes for B2C and B2B areas Knowledge of telecom products across wireline, wireless and Enterprise domains eTOM certification is highly desirable Direct onsite experience ( i.e., experience of facing client inside client offices in India or abroad) is mandatory. Please note we are looking for client facing soft skills Experience in strategy and business/technology consulting role conversant with process improvement, cost optimization, customer analytics and experience management, telecom technology etc. Experience in value architecting, business case preparation, value realization Experience in Digital, New IT, Cloud & Core modernization, Cloud transformation processes, transforming legacy to the cloud, Agile transformation, RPA, AI/ML strategy implementation and use cases Knowledge of design thinking workshops and innovation Experience in large data analysis, data driven consulting, BI and analytics, reporting, dashboarding, visualization tools like PowerBI , Tableau Certifications like CBAP, CSM, SPC, Prince 2 or PMP will be an added advantage For Experienced candidates, experience of team Management Coach and mentor team members in projects, on asset development, BDs and overall professional development Whats in it for you? An opportunity to work on with key G2000 clients Potential to with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your to grow your skills, industry knowledge and capabilities Opportunity to thrive in a that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture: Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the worlds largest delivery network Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at About Accenture Strategy & Consulting: Accenture Strategy shapes our clients future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers, and communities. This is our unique differentiator. To bring this global perspective to our clients, Accenture Strategy's services include those provided by our S&C Global Network (GN) a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our S&C Global Network ( GN) teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world.? At the heart of every great change is a great human. If you have ideas, ingenuity and a passion for making a difference, .

Lead a team of Relationship Officers for consistent business development, customer acquisition and retention and for achieving business & revenue targets while ensuring quality service to customers, operational adherence, asset quality of portfolio. Manage operations and overall functioning of the branch assigned.

Project Role : Program/Project Management Lead Project Role Description : Manage overall delivery of a program or project to achieve business outcomes. Define project scope and monitor execution of deliverables. Communicate across multiple stakeholders to manage expectations, issues and outcomes. Must have skills : Program Project Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :"Under Limited Supervision, provide Project Management and Data Analysis support to Program Management / Chief of Staff team, some of the tasks included are: Manage day-to-day DCAB administration duties:reporting, meeting preparation and facilitation, reviewing changes, communications, escalating concerns as identified Partner with stakeholders to define project goals, objectives, and success criteria aligned with organizational strategy. Lead the planning, execution, and delivery of multiple strategic projects, ensuring alignment with scope and timeline.-Coordinate cross-functional teams to ensure seamless execution and delivery of project deliverables.-Monitor progress, manage dependencies, and ensure risks and issues are effectively mitigated. Collect, clean, and process data from multiple sources, ensuring data quality and consistency. Develop and maintain databases, dashboards, and reporting systems. Perform in-depth analysis to identify trends, patterns, and actionable insights. Use statistical methods to interpret data and generate meaningful recommendations. Create predictive models and simulations to forecast outcomes. Design and build visualizations, dashboards, and reports using tools like Tableau, Power BI, or similar platforms. Present data findings and insights in a clear and visually compelling manner to both technical and non-technical audiences. Automate repetitive data processes using scripting and programming techniques. Optimize data workflows and processes to improve efficiency and reduce manual effort. Document data analysis methods, findings, and workflows for future reference. Provide training and support to team members on using data and analytical tools.""5+ years of experience in project management and data analysis, with a focus on strategic initiatives.Experience delivering high-profile projects Expertise in facilitating workshops, planning sessions, and decision-making meetings.Experience managing projects in a corporate IT or enterprise-level environment Agile principles.Ability to work with large datasets.Strong problem-solving skills with a keen eye for detail and accuracy.Strong written and verbal communication skills to present data findings effectively.Collaborative mindset to work with stakeholders, teams, and leadership."Must Have:Agility, Power Tools, Tableau, MS Office Qualifications 15 years full time education

Job DescriptionJob Description Summary: We are seeking a skilled ServiceNow CSM, ITSM, and Integrations developer to participate in design, development, and implementation. The ideal candidate MUST have extensive experience with ServiceNow CSM and ITSM, ITIL processes, and integrating third-party applications/ tools within complex environments in a variety of industries. Job Role Specific Requirements: Design, develop, configure, and customize ServiceNow applications and services. Develop and maintain all components of ServiceNow CSM, ITSM and integrations to the ServiceNow Platform Deliver new functionality across applications - Perform implementation, administration, configuration, and/or development with ServiceNow Demonstrated experience implementing APIs and portal customizations Determine which integration method(s) will be used, integration directionality, and attributes. Participate in any data normalization required before importing/ inserting into ServiceNow. Participate in platform, process, and integration testing. Support the entire development lifecycle - Apply SDLC and DevOps principles. Understanding of SOAP, REST, JSON technologies Experience working in a PaaS/SaaS environment Demonstrated ability to influence and consult including providing options with pros, cons, and risks around key technical decisions during design and implementation Job skills and qualifications: 4+ years of relevant IT experience, including at least 1 year in administration services with ServiceNow. Candidate must be proficient with ServiceNow CSM and ITSM, and integrations to the ServiceNow Platform Current ServiceNow CSA, CAD, CIS in CSM, ITSM Suite Certification is required Strong understanding of ServiceNow CSM and ITSM Modules. Strong Proficiency in integrating ServiceNow with third-party tools via SOAP/REST APIs. Experience with CMDB is a big plus. Experience customizing ServiceNow using: Forms, UI Policies, Client Scripts, Workflows, UI Actions, Business Rules, Script Includes, Inbound Actions. Extensive hands-on experience with web-based languages: JavaScript, CSS, Jelly, XML, HTML, and Glide. Experience in agile development environments. Strong understanding of ITIL practices and their application in ITSM and CSM solutions. Proven ability to deliver end-to-end solutions for CSM, Integration, and ITSM requirements. Excellent communication and presentation skills.

Facilitator : Facilitate Scrum ceremonies, including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Sprint Retrospectives. Ensure that meetings are productive and focused. Servant Leader : Support the development team by removing obstacles and impediments that may hinder their progress. Foster a collaborative and self-organizing team environment. Coaching : Coach the team on Agile principles and practices, helping them to understand and implement Scrum effectively. Guide the Product Owner in managing the product backlog and prioritizing work. Communication : Act as a liaison between the development team and stakeholders, ensuring clear communication and understanding of project goals. Help manage stakeholder expectations and provide updates on team progress. Continuous Improvement : Encourage a culture of continuous improvement within the team, promoting feedback and learning from experiences. Facilitate the identification and implementation of process improvements. Team Development : Support team members in their professional development and growth. Encourage team accountability and ownership of their work. Metrics and Reporting : Track and report on team performance metrics, such as velocity and burn-down charts, to help the team assess their progress. Use metrics to identify areas for improvement. Conflict Resolution : Help resolve conflicts within the team and foster a positive team dynamic. Mediate discussions and ensure that all voices are heard.

ocation Gurgaon, Noida, Pune, Bangalore, Hyderabad, Chennai PFB the key pointer: Must have experience working as Technical Architect for architecting and designing platform at enterprise level . Must have worked on multiple ServiceNow module like CMS, Custom App, custom Integration, SPM, HRSD, ITMS etc . Should have done multiple implementation projects and must know Domain separated instances, encryption , decryption. Should have experience in providing solutions for process standardization. Must have any of these certifications related to ServiceNow. Must have worked in cross functional teams. Good to have experience in FAO domain [Finance , Accounting and Operation]. Experience in global client engagements.

Do you like Digital Marketing? Are you passionate about delivering excellent value to your customers? Do you get joy in helping customers achieve their goals? Then come join our mission to make our clients success, Our Success! As a Customer Success Manager, you will work with a portfolio of Milestones prestigious customers within the hospitality industry. In this role, you are responsible for ensuring that assigned customers achieve their expected business outcomes with Milestone solutions resulting in customer retention and account growth. You will build long-term trusting relationships with these customers and ensure that they realize full value from their investment with Milestone. Your focus will be to make every customer in your portfolio wildly successful, resulting in referenceable customers who maintain long-term loyalty to Milestone. In addition to acting as a trusted advisor to customers, you will be a customer advocate, often functioning as a liaison between our customers and internal Milestone teams. You will ensure that needs and/or requirements considered critical to the success of these customers are communicated and driven throughout the Milestone organization. If you are a combination of creative and logical, this role is for you! What will you do? Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their digital marketing goals Engage regularly with an assigned portfolio of customers via strategic and operational discussions to evaluate digital marketing needs and strategies Build and maintain trusting relationships at all levels including decision-makers, influencers, stakeholders, and operational teams Continually assess customer progress toward stated goals and drive expected results in the areas of adoption, usage, business value, friction, and overall relationship Ensure internal alignment on customers goals and marketing strategies. Partner with cross-functional Milestone teams to develop and execute omnichannel digital marketing strategies that maximize value for customers As a customer advocate, ensure customer needs are met and account issues are resolved quickly, leveraging resources from across the company as needed Present the Milestone value proposition and solution set to customer audiences ranging from senior executives to operational teams Educate customers on the value they can generate from the power of their Milestone solution Gather customer feedback and communicate with internal Milestone teams to shape operational strategies and product roadmap Achieve timely contract renewals and opportunities for upsell/cross-sell working with the sales team as needed What are we looking for? What are the requirements? Location: India Working Hours: East Coast United States 6:30pm to 3:30am IST Bachelors degree Analytical problem solver with critical thinking capability Experience: eCommerce or Digital Marketing, Hospitality industry (lodging, dining, tourism), account management Preferred Candidates: Digital Strategists, SEO Strategist, Digital Marketing Managers, eCommerce Managers, customer success manager Are you passionate about customer success? 3+ years experience in a customer-facing position preferably in a CSM role or account management role, including customer retention, contract renewals, upselling, and performing business reviews. Are you a Search expert? Solid understanding and experience developing campaign strategies using multiple digital marketing channels especially Search (SEO & SEM), Content, and website optimization. Do you like story-telling? Excellent communications skills, both written and verbal, with the ability to communicate the value Ability to deliver effective presentations, group facilitation, and one-on-one consultation Do you have experience in the hospitality industry? Our ideal candidate will have experience working in the hospitality industry, preferably in digital marketing, marketing, eCommerce, revenue management, etc. Do you have a logical mind? Be able to analyze digital performance metrics to present value to customers Excellent organization and project management capability Excellent time management skills Do you like forming long-term relationships? Track record in building and maintaining strong, trusting relationships with a diverse set of internal and external constituencies including decision-makers and functional teams

About The Role Broad IT experience with relevant years working within a large enterprise on implementation initiatives Good experience in configuring ServiceNow which involves various modules like ITSM and HRSD Strong technical knowledge of ServiceNow modules , 3rd party integrations Good hands-on knowledge and experience of JavaScript, XML and XSL stylesheets, web services Develop solutions in ServiceNow, prepare estimates, and work on capability presentation, Proof of Concept Understand functional, technical, and business requirements and then turn those requirements into a successful implementation. Primary Skills ServiceNow HRSD Strong experience in ServiceNow development with HR Service Delivery. Hands-on experience in IT service management process design. Overarching understanding of the ServiceNow Enterprise product suite. Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions. ServiceNow Integration OR Implementation Secondary Skills CSA certification is required. CIS HRSD certification will be good to have

Position: ServiceNow CSM Developer Location: Hyderabad - Work from Office Type: Full-Time Job Description: We are seeking an experienced ServiceNow CSM (Customer Service Management) Developer to design, develop, and implement solutions within the ServiceNow platform. The ideal candidate will have a strong understanding of CSM modules, workflows, and integrations, ensuring seamless automation and customer service process optimization. Key Responsibilities: Design, develop, and configure ServiceNow CSM applications, modules, and workflows to meet business requirements. Implement and customize CSM functionalities such as case management, service portals, knowledge management, and self-service capabilities. Develop and maintain complex ServiceNow applications using scripting (JavaScript), UI policies, business rules, and client scripts. Integrate ServiceNow CSM with third-party systems and APIs to enhance service delivery. Troubleshoot, debug, and resolve issues related to CSM processes, configurations, and integrations. Work closely with business analysts, stakeholders, and end-users to gather requirements and deliver scalable solutions. Ensure adherence to ServiceNow best practices and governance. Perform unit testing and coordinate user acceptance testing (UAT) for new functionality. Required Skills: Strong experience with ServiceNow CSM (Customer Service Management) module development and configuration. Proficiency in JavaScript, REST/SOAP APIs, and ServiceNow Scripting . Hands-on experience with workflows, UI policies, business rules, client scripts, and CSM data models. Knowledge of ITIL processes and ServiceNow platform capabilities. Experience with ServiceNow Integration Hub for API integrations. Nice-to-Have Skills: Experience with ServiceNow ITSM, ITOM, or other modules . Knowledge of Agile/Scrum methodologies and project management principles. ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS-CSM) is a plus. Qualifications: Bachelors degree in Computer Science, Information Technology, or a related field. 5+ years of experience in ServiceNow development, with at least 2 years of experience in CSM module implementation . Strong analytical, problem-solving, and communication skills.

Job Description Work closely with our IT and business partners to configure and improve core platform capabilities in accordance with ITIL best practices. Develop and Monitor , usage and overall compliance of ServiceNow and its applications. Coordinate application and platform upgrades. Build and maintain internal technical documentation, manuals, policies, and processes. Analyze, troubleshoot and resolve complex software application related problems. Develop systems integrations and process automation. Participate in workflow development / release activities as needed. Participate in unit, system, integration and user acceptance testing activities. Act as a technical liaison with software vendors Ensure adherence to security standards Respond to user tickets in the ticket queue and participate in administration activities to manage the rest of our application portfolio. Participate in strategy and roadmap sessions Communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees.

Greetings!! we are hiring Agile and Scrum Expertise , immediate starters Experience: 12+yrs, Chennai/MUM/Pune Strong experience in Agile and Scrum principles Facilitating Scrum ceremonies and adopting the Scrum framework through coaching, training, and guiding the team Participating in retrospectives, standups, and planning meetings Identifying blockers and keeping the team motivated through 1:1 discussions Providing coaching for transitioning teams from traditional to agile delivery practices Supporting and guiding the product owner in managing the backlog Aiding the team in determining suitable commitments for product backlog items and sprints Removing impediments or guiding the team to remove impediments by identifying the appropriate source/resolution Enabling the team to self-organize and fill in the intentional gaps left in the agile/scrum frameworks Facilitating discussions, decision-making, and conflict resolution Understanding and coaching processes to the team Evaluating the scrum maturity of the team and organization, and coaching the team to higher levels of maturity at a sustainable and comfortable pace Assisting with internal and external communication, improving transparency, and adapting to changes Coordinating and leading teams in cross-functional collaborations and communicating status to management as needed Certifications : Scrum certified, SAFe certified Project Management : Continuous follow-up and dedicated responsibility to ensure sprint closure Proven record of creating new successful processes and improving existing ones Experience in project risk management and financial management Communication Skills : Excellent written and oral communication

Role & responsibilities To be successful in this role, you should meet the following requirements: Experience in designing and implementing solutions within ServiceNow is required. Good knowledge of the core concepts of ServiceNow to include its OOTB functions and customization capabilities. Experience of developing within a customized ServiceNow instance. 5+ years of ServiceNow Developer experience, including APIs, Access Control, Client and Server-side scripting, Import sets and Transform Maps & Scripts, Service Portal including Widget development, Notifications, Employee Center, Agent Workspace, System Upgrades, System clones etc. Good working knowledge of JavaScript. Working knowledge of Performance Analytics preferred. Experience in writing technical documents is essential. Understanding of Agile methodologies and working practices. Experience of system testing with a focus on end-user testing and ensuring traceability between requirements and test cases. Able to work under pressure and demonstrate initiative, enthusiasm, and a rapid learning capability. Proven results-driven approach with the ability to take initiative, handle multiple tasks and shifting priorities and meet deadlines. Both spoken and written communication skills with experience of adapting style and approach to the audience and message to be delivered. Preferred candidate profile ServiceNow Certification preferred. Perks and benefits

8+ years of overall IT experience with at least 6+ years in ServiceNow architecture and development. Strong hands-on experience with multiple ServiceNow modules: ITSM, ITOM, CMDB, HRSD, SecOps, GRC, CSM, etc. Expertise in ServiceNow platform architecture, including data models, integrations, workflows, ACLs, and scripting (JavaScript, Glide). Knowledge of ServiceNow best practices, platform limitations, upgrade strategies, and custom application development. Experience integrating ServiceNow with external systems using REST/SOAP APIs, MID servers, and other integration technologies. ServiceNow certifications such as: Certified System Administrator (CSA) Certified Implementation Specialist (CIS) in one or more domains (ITSM, ITOM, HR, etc.) Certified Application Developer (CAD) Certified Technical Architect (CTA) – preferred Strong understanding of ITIL and agile methodologies. Excellent communication, stakeholder management, and documentation skills.Role & responsibilities

Skills Customer Management Customer Acquisition Customer Service Team management Description Operations Management i) Responsibility towards overall management, monitoring and growth of business of the allocated area. ii) Responsibility towards microfinance operations of current and proposed branches in allocated districts. iii) Responsibility of maintenance and upkeep of the organizations assets (both hard and soft) in the allocated area. iv) Need to achieve allocated targets. HR and Training i) Training to field staff about the organization and loan product, group formation, client identification, disbursement, repayment collection, delinquency management and credit discipline ii) Support the HR team in performance management and appraisal of the team members reporting to you. iii) Responsibility to ensure appropriate number of Human Resource in your area of operations is available at all times to support operations and growth. The HR team will assist you in driving the same. Audit i) Ensuring GRT and Surprise visit as per schedule ii) Group and branch audits as per the instructions from the Audit team.

Role & responsibilities Organizing and facilitating Scrum ceremonies, including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Sprint Retrospectives. Ensuring that the Scrum events are effective, time-boxed, and focused on achieving their objectives. Identifying and removing impediments that obstruct the team's progress or productivity. Acting as a servant-leader by enabling the team to self-organize and make decisions while providing guidance and support. Shielding the team from external interference or distractions, allowing them to focus on their work during the Sprint. Advocating for the team's needs and ensuring they have the resources and environment required for success. Providing coaching and guidance to the team on agile principles, practices, and values. Helping the team improve continuously by fostering a culture of learning, collaboration, and self-improvement. Promoting transparency by ensuring that the team's progress, impediments, and issues are visible to stakeholders through tools like burndown charts, task boards, and information radiators. Facilitating communication and collaboration between the team and stakeholders to ensure alignment and understanding of goals and priorities. Fostering a collaborative and high-performing team environment where individuals feel empowered, motivated, and valued. Encouraging open communication, trust, and respect among team members to enhance collaboration and problem-solving. Facilitating Sprint Retrospectives to reflect on the team's processes, identify areas for improvement, and implement changes to enhance efficiency and effectiveness. Encouraging experimentation and adaptation to embrace change and respond effectively to evolving requirements and challenges. Preferred candidate profile Candidates with any of the below certifications will be preferred: Certified ScrumMaster (CSM) offered by the Scrum Alliance Professional Scrum Master (PSM) offered by Scrum.org A strong understanding of Agile principles and methodologies is essential for a Scrum Master. Candidates should have practical experience working in Agile environments and familiarity with Scrum roles, events, and artifacts. A bachelor's degree in fields such as Computer Science, Information Technology, Business Administration, or related fields. Candidates having relevant work experience will be preferred. Candidates should have previous experience in roles such as project management, program management or team leadership. Experience working in Agile teams or as a Scrum Master in previous projects is highly desirable. Effective communication, facilitation, and conflict resolution skills are critical to facilitate collaboration and maintain team dynamics. Strong interpersonal skills, leadership abilities, and a customer-focused mindset. A commitment to continuous learning and professional development is essential. Engaging in community forums, attending workshops, and staying updated on industry best practices to enhance skills and knowledge. Perks and benefits Mon - Fri Paid time off and holidays Flexible working hours Opportunity to work in a dynamic and collaborative environment Professional development and training opportunities Health Insurance for yourself and immediate family Other perks and benefits

We have an immediate opening for " Servicenow Developer " with TOP MNC for " Pan India" locations. Mandatory : Servicenow Developer + ITSM+ Integration + Scripting Any one of the following modules mandatory ( ITOM/ITAM/ITBM/CSM/GRC/HRSD ) Job Specification: Work Experience: 4 - 12Years Work Location: Pan India Interview Mode: Webex/Teams Mode of Employment: Permanent Education Qualification required: Any Degree Technical Expertise : Creation of script based Assignment and Approval rule. Creation of Business Rule, UI Action by using Glide script. Creation of Glide Record object and use of several other important objects as these objects are created for you when your script is called. Creation of custom related list. Creation of Access Control List with the help of Scripting. Creation of Script based UI Policy and Client Script. Warm Regards, Kunasri K Client Engagement Lead | Vy Systems Email ID: kunasri@vysystems.com www.vysystems.com