Minimum of 4.6yrs years of experience in ServiceNow development Experience working in CSM and ITSM modules is mandatory.Native of Kerala preferred.• JavaScript, HTML, CSS, Angular JS and good web design practices.Willing to stay in Ernakulam.

Responsibilities Direct Responsibilities Develop and execute the strategy for Knowledge and CSM within ServiceNow. Define product vision, goals, and roadmap aligned with business objectives & best practices Continuously analyze market trends, industry standards, and customer feedback to drive enhancements Engage with stakeholders to gather requirements & prioritize features. Act as the primary point of contact between stakeholders, BA and Automation team. Conduct product demos, stakeholder meetings, and progress updates to ensure alignment Work closely with the leadership team on the ServiceNow roadmap for CSM and Knowledge. Lead the end-to-end product lifecycle, ensuring high-quality and timely delivery. Define and refine user stories, acceptance criteria, and technical specifications. Conduct User Acceptance Testing (UAT) and facilitate stakeholder sign-off for product releases. Develop and maintain documentation, process flows, and user guides. Monitor KPIs and success metrics to track the impact of CSM and Knowledge initiatives. Conduct audits & reviews to ensure adherence to best practices and identify areas for improvement. Identify and implement process improvements for greater efficiency in change & release management. Ensures that the process complies with the security requirements from BNPP and data protection regulations Contributing Responsibilities Technical & Behavioral Competencies Hands-on expertise in ServiceNow Knowledge and CSM module configuration, customization, and integration. Strong understanding of the ITIL framework & ITSM best practices Familiarity with Agile frameworks Ability to analyze technical requirements and translate them into actionable deliverables Specific Qualifications (if required) Bachelor degree or equivalent working experience in computer-related field or equivalent work experience. 5+ years of hands-on experience in ServiceNow, specifically with Knowledge and CSM modules Proven experience as a Product Owner / Product Manager within ServiceNow.

Role:-Servicenow Developer Exp:-7-10 Yrs Skills:- Servicenow Development,CSM ,HRSD Location:-Hyderabad Please share your details to jyothsna.g@technogenindia.com, Core Development Expertise Advanced Scripting: Mastery of JavaScript, Glide Script, and ServiceNow APIs to design complex workflows and customizations. Custom Application Development: Experience in building scalable and maintainable custom applications using ServiceNow Studio and App Engine. UI/UX Enhancements: Strong ability to customize user interfaces using Service Portal, UI Builder, or custom widgets. Extensibility: Expertise in creating and managing Script Includes, Business Rules, UI Actions, and Flow Designer for dynamic workflows and logic. Integration Skills Integration Hub Expertise: Proven ability to design and implement integrations using ServiceNow's Integration Hub, MID Servers, and external APIs. API Development: Strong understanding of REST/SOAP APIs, webhooks, and JSON/XML payloads for seamless system-to-system communication. Third-Party Integrations: Experience integrating with tools like Workday, Jira, Azure DevOps, Splunk, and other enterprise systems. Data Migration: Knowledge of ETL processes and handling large-scale data integrations securely and efficiently. Reporting and Analytics Performance Analytics: Capability to set up KPIs, dashboards, and analytics for tracking platform performance and business metrics. Custom Reporting: Ability to design actionable, role-specific reports tailored for leadership and operational teams. Predictive Insights: Experience with leveraging ServiceNow's AI/ML capabilities for trends and predictive analysis. ITSM, ITOM, SAM, SecOps and HRSD Expertise ITSM: Deep knowledge of Incident, Problem, Change, Request Management, and Knowledge Management workflows. ITOM: Hands-on experience with Discovery, CMDB modeling, Event Management, and Orchestration for operational excellence. HRSD: Proficiency in setting up HR Case Management, Employee Service Center, and lifecycle events. Software Asset Management (SAM): Ability to configure and manage SAM Pro, including compliance tracking, software usage analysis, and optimization. Security Operations: Ability to configure and manage Configuration Compliance and Vulnerability response modules Dual Role Competency: Demonstrated ability to balance operational responsibilities (e.g., troubleshooting, maintenance) with development tasks such as module customization and enhancements.

Hi Folks, #Role: Senior ServiceNow Developer #Experience: 5+ years #Location: Pune/Remote Key Responsibilities: • Lead the design, development, and implementation of ServiceNow solutions. • Customize and configure ServiceNow applications, workflows, and modules. • Integrate ServiceNow with third-party tools using REST APIs, SOAP web services, and other integration methods. • Mentor junior developers and conduct code reviews to ensure best practices. • Troubleshoot and resolve complex technical issues on the ServiceNow platform. • Collaborate with stakeholders to gather requirements and provide technical solutions. • Stay updated with the latest ServiceNow features and industry best practices. • Develop and maintain technical documentation for configurations and customizations. Skills and Qualifications: • Extensive experience with ServiceNow development and administration. • Proficiency in JavaScript, HTML, CSS, and ServiceNow APIs. • Strong understanding of IT service management (ITSM) and ITIL processes. • Experience with advanced ServiceNow modules like ITOM, HRSD, or SecOps. • Excellent problem-solving, leadership, and communication skills. • A degree in Computer Science or a related field is often preferred. • ServiceNow certifications (e.g., Certified Application Developer, Certified Implementation Specialist) are highly desirable. CSA is mandatory If interested please share your CV to hr@aceiserv.com

Facilitate daily stand-up meetings, sprint planning, sprint review, and retrospective session Guide the team in adopting Agile principles Ensure adherence to Scrum framework and processes

Role Description The Precision Medicine Scrum Master acts as a servant leader and coach , fostering a culture of continuous improvement and innovation within a portfolio of Amgen Precision Medicine technology teams , while also playing Scrum Master for one or more agile teams . The role enables the team to stay focused and productive by minimizing disruptions, facilitating Agile ceremonies, and guiding the team in effectively applying Lean and Agile practices . This role brings critical experience and knowledge to coach team members on proper and complete issue creation, user story and acceptance criteria development, problem solving and troubleshooting, escalating blockers, exe c uting successful handoffs, and how to properly plan and track work efforts in Jira . They actively remove roadblocks to progress and create an environment conducive to individual accountability and high team performance. In collaboration with the Product Owner, the Delivery Manager / Scrum Master tracks and analyzes team metrics to ensure alignment with the team’s strategic roadmap (s) and delivery goals. Additionally, they support Agile governance, foster effective communication, and contribute to the ongoing SAFe transformation efforts at Amgen. Roles & Responsibilities Bring experience, expertise , and creativity to the creation of standards for use of Jira, handoffs, and roles and responsibilities across the Agile Team. Facilitate team events such as Daily Stand-ups, Iteration Planning, reviews, and retrospectives Proactively monitor samples of work Act as a servant leader and coach for and within Product and Platform teams Foster an environment where the team can stay focused Educate the team about Lean and Agile practices like Scrum Proactively listen for challenges, gaps, and blockers, and guide the team to actions to remove roadblocks and impediments Support the Product Owner in managing the backlog and guiding the team Strengthen communication and relationships with other teams, especially those on the Agile Release Train (ART) Track team metrics and find ways to improve team performance Continuously learn and improve as a Scrum Master to better support the team's success, including participation in Amgen Communities of Practice Basic Qualifications and Experience Master’s degree with 4 - 6 years of experience in Computer Science, IT or related field OR Bachelor’s degree with 6 - 8 years of experience in Computer Science, IT or related field Functional Skills: Must-Have Skills 5+ years’ Delivery Manager or Project Management experience 2+ years’ experience working in a highly agile ( SAFe , Scrum, Kanban) environment Experience with ITIL and Service Management Experience operating within a validated systems environment (FDA, European Agency for the Evaluation of Medicinal Products, Ministry of Health, etc.) Experience working cross-functionally and building collaborative working relationships; interfacing effectively with stakeholders, operations and management to resolve issues Ability to organize and schedule tasks, develop realistic action plans incorporating time constraints and task priorities Previous experience working in a highly collaborative and culturally diverse environment Excellent Microsoft Teams, Excel, Word, and PowerPoint skills Jira experience SAFe training experience Good-to-Have Skills: Workshop facilitation experience? Slido or other survey building experience? Professional Certification s SAFe for Teams (Mandatory) SAFe 6 Scrum Master ( Mandatory ) Certified SAFe 6 Agilist (preferred) Certified SAFe 6 Practitioner - (preferred) Certified SAFe 6 Release Train Engineer (preferred) ITIL 4 Foundations (preferred) Soft Skills: E xcellent people and project management skills Ability to work collaboratively with cross-functional teams Ability to manage multiple priorities successfully Team oriented with a focus on achieving team goals

Principal Release Train Engineer What you will do Let’s do this. Let’s change the world. The Release Train Engineer is a leader and coach who facilitates team / ART / SRT events, processes, and supports teams in delivering value. The role involves facilitating communication and collaboration among Clinical Trial Execution Technology Product teams, enable and manage Agile Release Train, ensuring alignment with the program vision, managing risks and dependencies, and driving relentless improvement. They also often participate in the Lean-Agile transformation, coaching leaders, teams, and Scrum Master/Team Coaches in the new mindset and processes. They help adapt SAFe to the organization’s needs, standardizing and documenting practices Roles & Responsibilities: Lead and manage product delivery using agile frameworks and techniques. Align with Agile values such as prioritizing individuals and interactions over processes and tools. Lead and facilitate agile events including stand-ups, sprint/PI planning, sprint/PI reviews, retrospectives, demos and backlog refinement meetings to promote team collaboration. Advise SAFe events, including PI Planning, Scrum of Scrums, and Inspect & Adapt workshops. Collaborate with multi-functional teams to identify business requirements and develop solutions that meet customer needs. Work with Product Owners, Product and Solution Management, and collaborators to ensure strategy and execution alignment Help the scrum teams achieve delivery acceleration focused on business outcomes by reaching higher levels of scrum maturity Identify, escalate, and manage risks and dependencies across ART to ensure that they are addressed in a timely manner Coordinate with Services and support to schedule resolution of issues with released products Foster a culture of continuous improvement within the ART Train by leading retrospectives and encouraging innovation Monitor and report on the progress of the ART, ensuring transparency and alignment with solution objectives Lead and facilitate the PI planning event and ensure strategic and organizational readiness, leadership team preparedness and logistics management for planning readiness Manage and optimize the flow of value through the Agile Release Train using various tools, such as Program Kanban and other information radiators Lead and facilitate agile events and events such as Program Increment (PI) planning, pre and post PI Planning, Solution demos, and iteration planning, to ensure alignment and collaboration across teams Provide guidance and support to RTEs, Scrum Masters, and Product Management teams to help them deliver value effectively and adhere to Agile standard methodologies What we expect of you We are all different, yet we all use our unique contributions to serve patients. Basic Qualifications: Master’s degree with 8 - 10 years of experience in Computer Science, Business, Engineering, IT or related field OR Bachelor’s degree with 10 - 14 years of experience in Computer Science, Business, Engineering, IT or related field OR Diploma with 14 - 18 years of experience in Computer Science, Business, Engineering, IT or related field Strong understanding of Agile methodologies, particularly the Scaled Agile Framework (SAFe) Prior experience with Agile project management tools, such as Jira, Confluence and Jira Align Experience in guiding teams through Agile events and ensuring adherence to SAFe practices and behaviors Excellent problem-solving skills and a passion for tackling complex challenges with data Collaborative spirit and effective communication skills to work seamlessly in a multi-functional team Preferred Qualifications: Deep understanding of DevOps and Test Automation Processes in software delivery Workshop facilitation and training experience Professional Certifications : Certified SAFe Scrum Master or similar (preferred) Certified SAFe RTE or similar (preferred) Certified SAFe STE or similar (preferred) Soft Skills: Excellent people and project management skills Ability to work collaboratively with cross-functional teams Ability to manage multiple priorities successfully Team oriented with a focus on achieving team goals What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards. Apply now and make a lasting impact with the Amgen team. careers.amgen.com As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease. Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

What you will do Let’s do this. Let’s change the world. In this vital role, a Scrum Master drives Agile execution and continuous improvement within Scaled Agile (SAFe) environments. The Scrum Master will serve as a servant leader, facilitating Agile ceremonies, coaching teams, and enabling Agile Release Trains (ARTs) to deliver high-value solutions efficiently. The ideal candidate will have extensive experience in SAFe, Agile coaching, cross-team collaboration, and enterprise Agile transformation, ensuring alignment between teams, business objectives, and Lean-Agile principles. Act as a Scrum Master within a Scaled Agile (SAFe) environment, facilitating Agile ceremonies such as PI Planning, Scrum of Scrums, Sprint Planning, Daily Stand-ups, Sprint Reviews, and Inspect & Adapt sessions. Guide and support Agile teams, Product Owners, and collaborators, fostering self-organization, cross-team collaboration, and high-performance delivery. Coach Agile Release Train (ART) teams on SAFe standard methodologies, Lean-Agile principles, and Agile mentality adoption. Facilitate Program Increment (PI) Planning and ART synchronization, ensuring clear dependencies, objectives, and risk mitigation strategies. Remove organizational and technical impediments, enabling teams to deliver value faster and with higher quality. Promote continuous improvement and relentless execution, guiding teams in identifying and implementing retrospective action items. Assist Product Owners and Business Owners in effective backlog management, prioritization, and value-driven decision-making. Champion an environment of clarity, psychological safety, and accountability, enabling trust and continuous learning. Drive SAFe Lean Portfolio Management practices, ensuring alignment between critical initiatives and Agile execution. Enable Agile metrics tracking and reporting, demonstrating KPIs such as Velocity, Flow Efficiency, Lead Time, and Predictability to measure team progress. Collaborate with Release Train Engineers (RTEs), Solution Architects, and DevOps teams to optimize delivery pipelines and Agile execution. Promote DevOps and CI/CD adoption, fostering a culture of Lean-Agile technical excellence and innovation. Stay updated with SAFe and Agile industry trends, continuously improving Agile methodologies, frameworks, and tools. What we expect of you Master’s degree and 1 to 3 years of experience in Computer Science, IT or related field experience OR Bachelor’s degree and 3 to 5 years of experience in Computer Science, IT or related field experience OR Diploma and 7 to 9 years of experience in Computer Science, IT or related field experience Basic Qualifications: SAFe Certified Scrum Master (SSM), SAFe Advanced Scrum Master (SASM), or SAFe Release Train Engineer (RTE) certification. Hands-on experience with Agile Portfolio Management and Agile Governance. Experience as a Scrum Master in Agile and SAFe environments. Deep understanding of SAFe principles, Agile Release Trains (ARTs), Lean-Agile frameworks, and Agile coaching. Hands-on experience with SAFe Agile ceremonies, PI Planning, Scrum of Scrums, Inspect & Adapt, and Iteration execution. Strong knowledge of Agile methodologies (Scrum, Kanban, XP, SAFe) and enterprise Agile transformations. Proficiency in Agile project management tools (JIRA, Rally, Azure DevOps, Confluence, Miro). Experience with Lean Portfolio Management (LPM), Lean-Agile metrics, and flow-based work management. Ability to coach, mentor, and empower Agile teams, fostering collaboration, servant leadership, and dedication. Strong communication and collaborator management skills, ensuring alignment across business and technical teams. Understanding of DevOps, CI/CD, Test Automation, and Agile Quality Assurance. Proven ability to resolve conflicts, remove blockers, and optimize team performance. Preferred Qualifications: Domain experience with Biotech/Pharma industry is a plus Additional certifications in Certified Scrum Master (CSM), Professional Scrum Master (PSM), or SAFe Agilist (SA). Experience in leading SAFe implementations, Agile transformations, and enterprise Agile coaching. Knowledge of Value Stream Mapping, Lean Thinking, and OKR-based goal setting. Soft Skills: Excellent analytical and fixing skills. Strong verbal and written communication skills Ability to work effectively with global, virtual teams High degree of initiative and self-motivation. Ability to manage multiple priorities successfully. Team-oriented, with a focus on achieving team goals. Ability to learn quickly, be organized and detail oriented. Strong presentation and public speaking skills. EQUAL OPPORTUNITY STATEMENT Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

As a CSM, you will be assigned 4-5 large SAP SuccessFactors (SF) Customers who have already implemented SF. Guide / work hand in hand with internal Consultant(s) to handle customer requests/tickets for issue resolution. Analyse recurring problems to decrease volume of tickets originating from similar issues Propose new and out of the box solutions within SF to customers to increase clients satisfaction index Manage relationships with the assigned customers and ensure SLAs are met to avoid escalations. Identify new opportunities (change requests, new modules) from the assigned customers based on existing pain-points proposing effective solutions available within SAP SF. Technical Skills Proficiency Level Skill Upgrade Path (Hiring team will map your profile based on below parameters and the answers submitted through the SF Lateral hiring ) Team Management Delegation Customer Management as a support manager or project manager (preferably large customers) SAP SuccessFactors Knowledge (EC or ECP preferable) JOB REQUIREMENTS Having a full-time degree from a recognized institute. Minimum 3-6 years of experience in one or more areas listed below : HRIS End User / Administrator who is responsible for actively maintaining organizations HRIS Systems (preferably enterprise grade HRIS systems). Business Analyst who is responsible for liaison with Business users and Technical Team (Developers or Technical Consultants) in any type of Web/Mobile development projects or Off-The-Shelf Software Implementation projects. Consultant who has contributed in requirements gathering, documentation, configuration, testing, providing administration training, performing data migration, managing User Acceptance Test (UAT) to Implement any Of-The-Shelf enterprise grade SAAS Solution. Customer Success Manager with similar role and responsibilities as stated for this job. Customer Success Sr. Manager / Director with similar role and responsibilities as stated for this job. Need to be knowledgeable of one or more SAP SuccessFactors Modules (Know-how on Employee Central and/or Employee Central Payroll is highly preferred). Need to possesses strong interpersonal and leadership capabilities to influence key stakeholders and develop team members. Need to be a creative thinker, patient and client oriented.

Analyze complex issues, identify root causes, and propose practical and scalable solutions Develop quick Proof of Concepts (PoCs) and recommend effective technical alternatives Lead mentor teams Work directly with stakeholders Required Candidate profile Strong experience working ServiceNow (SNOW), especially in the following modules Customer Service Mgt (CSM) IT Service Management (ITSM) Product Catalog Management Order Mgt Project Mgt Perks and benefits Perks and Benefits

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow Customer Service Management (CSM) Good to have skills : Servicenow Tools Administration Minimum 5 year(s) of experience is required Educational Qualification : Engineering with ServiceNow Certification Summary :As a ServiceNow Customer Service Management (CSM) Application Designer, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve working with the ServiceNow platform and collaborating with cross-functional teams to deliver impactful solutions. Roles & Responsibilities: Collaborate with cross-functional teams to define requirements and design applications to meet business process and application requirements. Develop and configure ServiceNow CSM applications, including Incident Management, Problem Management, Change Management, and Service Catalog. Ensure the ServiceNow platform is configured to meet business needs and requirements, including integrations with other systems. Provide technical expertise and guidance to stakeholders on ServiceNow CSM best practices and capabilities. Stay updated with the latest advancements in ServiceNow CSM and related technologies, integrating innovative approaches for sustained competitive advantage. Professional & Technical Skills: Must To Have Skills:Strong experience in ServiceNow Customer Service Management (CSM) and related modules. Good To Have Skills:Experience in Servicenow Tools Administration. Experience in developing and configuring ServiceNow CSM applications, including Incident Management, Problem Management, Change Management, and Service Catalog. Strong understanding of ServiceNow CSM best practices and capabilities. Experience in integrating ServiceNow with other systems. Solid grasp of ITIL processes and methodologies. Additional Information: The candidate should have a minimum of 5 years of experience in ServiceNow Customer Service Management (CSM) and related modules. The ideal candidate will possess a strong educational background in computer science, information technology, or a related field, along with a proven track record of delivering impactful ServiceNow solutions. This position is based at our Bengaluru office. Qualifications Engineering with ServiceNow Certification

Skill required: Voice - Customer Service Designation: Customer Service New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years What would you do? The Client Service Manager (CSMJis responsible for managing an assigned set of clients. They own, drive, and manage a number of processes spanning the client lifecycle. They are the primary point of contact for clients , providing exemplary customer service. They are the liaison between the client and internal groups and will drive client issues to resolution. The CSM also supports internal clients, primarily sales and operations, and is responsible for ensuring the sales organization is free from non-sales related client support activities. Client satisfaction, both external and internal, is paramount to the success of the Client Service Manager.Looking for a candidate who is good in communication and has good knowledge on metrics of Customer SupportCustomer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for? Outstanding customer service and interpersonal skills. Ability to professionally communicate and interact across all levels of internal and external client organizations. Excellent project management and multitasking skills required. Must possess strong computer skills and experienced with the Microsoft Office suite.\ Strong analytical and problem-solving skills required Ability to plan, organize, and execute independently with minimal supervision. Ability to work and adapt in a fast paced and rapidly changing environment. Excellent English written and oral communications skills Relationship building skills Experience with customer support and/or customer relationship management systems (e.g. Sales Force.com, Clarify, Remedy, Siebel, Oracle, etc.) Knowledge and experience with telecom circuit ordering and provisioning desired Roles and Responsibilities: Serve as primary point of contact for pre and post-sales support to internal and external clients for a broad set of account and support related activities Field and own client requests for post initial install (PII) services to existing contracts. Manage these Plls from point of client request to implementation of services. Manage and own coordination of activities with client and IBX operations from opportunity through receipt of signed order, implementation and billing Manage and own resolution of cross-functional issues impeding client s and/or Operations ability to install and implement services Manage projects, research options, set proper expectations, execute thorough planning and effectively deliver solutions within set timeframes Maintain contact with clients to understand evolving service and support requirements and to develop relationships Drive process and policy change on client s behalf Coordinate and manage select client quarterly business reviews Educate and orient clients to organization policies, procedures, and customer portal Support Sales Organization in select presales tasks

Skill required: Voice - Customer Service Designation: Customer Service New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years What would you do? The Client Service Manager (CSMJis responsible for managing an assigned set of clients. They own, drive, and manage a number of processes spanning the client lifecycle. They are the primary point of contact for clients , providing exemplary customer service. They are the liaison between the client and internal groups and will drive client issues to resolution. The CSM also supports internal clients, primarily sales and operations, and is responsible for ensuring the sales organization is free from non-sales related client support activities. Client satisfaction, both external and internal, is paramount to the success of the Client Service Manager.Looking for a candidate who is good in communication and has good knowledge on metrics of Customer SupportCustomer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for? Outstanding customer service and interpersonal skills. Ability to professionally communicate and interact across all levels of internal and external client organizations. Excellent project management and multitasking skills required. Must possess strong computer skills and experienced with the Microsoft Office suite.\ Strong analytical and problem-solving skills required Ability to plan, organize, and execute independently with minimal supervision. Ability to work and adapt in a fast paced and rapidly changing environment. Excellent English written and oral communications skills Relationship building skills Experience with customer support and/or customer relationship management systems (e.g. Sales Force.com, Clarify, Remedy, Siebel, Oracle, etc.) Knowledge and experience with telecom circuit ordering and provisioning desired Roles and Responsibilities: Serve as primary point of contact for pre and post-sales support to internal and external clients for a broad set of account and support related activities Field and own client requests for post initial install (PII) services to existing contracts. Manage these Plls from point of client request to implementation of services. Manage and own coordination of activities with client and IBX operations from opportunity through receipt of signed order, implementation and billing Manage and own resolution of cross-functional issues impeding client s and/or Operations ability to install and implement services Manage projects, research options, set proper expectations, execute thorough planning and effectively deliver solutions within set timeframes Maintain contact with clients to understand evolving service and support requirements and to develop relationships Drive process and policy change on client s behalf Coordinate and manage select client quarterly business reviews Educate and orient clients to organization policies, procedures, and customer portal Support Sales Organization in select presales tasks

About The Role Job Title – Post Merger Integration _ Senior Analyst_ICF Management Level: 10 – Senior Analyst Location: Bangalore Must have skills: Project Management Good to have skills: High level of proficiency in PowerPoint, Excel, Word Experience: Minimum 3 year(s) of experience is required Educational Qualification: Bachelor's degree Job Summary :We are part of Corporate Development (CD) - Mergers & Acquisitions (M&A), responsible for identifying and executing inorganic opportunities to advance the Firm's strategic objectives. Our team works with Senior Management across all Operating Groups, Growth Platforms, and geographies. We offer Project Management Office (PMO) support for PMI leads in Growth Markets (GM), Europe (EU), and United States (US) regions. As trusted advisors, we drive seamless integration and synergies, enabling Accenture to grow and provide 360 value to our clients. We manage acquisition integrations, support Go to Market Joint Ventures, mobilize front and back-office teams, establish integration governance, and facilitate handover to operations. Roles & Responsibilities: -Provide support to the PMI lead on all aspects of Integration. -Clearly understand the key milestones and tasks on the assigned Integration -Provide quality output on all deliverables based on inputs received from the PMI leads. -Should work independently on all standard activities. -Leverage and implement learnings from other integrations. -Support PMI lead in creating PMI project materials like MOM's, review decks and other artifacts. -Actively participate and contribute to all key meetings and engagements activities. -High level of proficiency in PowerPoint, excel and project Management collaboration tools. -Showcase proficiency in project management skills and PMI technicalities. Professional & Technical Skills: -Excellent English communication (written and oral) and strong interpersonal skills -Ability to work in shifts. -Ability to be flexible and work analytically in a problem-solving environment. -Project management abilities and Firsthand experience on MS office suite -Strong organizational, multi-tasking, and time-management skills -Strong work ethics and be organized, must be able to manage and perform under pressure (if need be) Additional Information: - The ideal candidate must possess a bachelor's degree from a reputed institute. - Valid Passport (minimum travel requirements in the role) - This position is based at our Bengaluru office. About Our Company | Accenture Qualifications Experience: Minimum 3 year(s) of experience is required Educational Qualification: Bachelor’s degree

All Levels - Comms & Media- Non-Networks Join our team in Strategy consulting to find endless opportunities and solve our clients toughest" challenges, as you work with exceptional people, the latest tech and leading companies across industries. Practice: Comms & Media , Industry Consulting, S&C Global Network (GN) I Areas of Work: Non-Networks | Level: Analysts and Consultants | Location: Delhi, Gurgaon, Mumbai, Bangalore , Pune, Hyderabad | Years of Exp: 1- 7 years Explore an Exciting Career at Accenture Are you an outcome-oriented problem solver? Do you enjoy working on transformation strategies for global clients? Does working in an inclusive and collaborative environment spark your interest? Then, is the right place for you to explore limitless possibilities. Comms & Media (C&M) is one of the Industry Practices within Accentures S&C Global Network (GN) team. It focuses in serving clients across specific Industries- Communications, Media & Entertainment. Communications - Focuses primarily on industries related with telecommunications and information & communication technology (ICT). This dynamic team serves most of the worlds leading wireline, wireless, cable and satellite communications and service providers. Media & Entertainment- Focuses on industries like broadcast, entertainment, print and publishing. Globally, works to develop value growth strategies for its clients, who are top-notch organizations, and help improve their offers and go-to-market performance and maximize organizational effectiveness. We work on end-to-end projects delivering management and technology consultancy to help our clients achieve greater profitability, quality, and reliability. From multi-year major systems integration transformation deals to shorter more agile engagements, we have a rapidly expanding portfolio of hyper-growth clients and an increasing footprint with next-gen technology and industry practices , with the following requirements : Deep expertise in one or more Telecom Domain s Lead delivery of small to medium-size teams to deliver management consulting projects for global clients. Lead innovation transformation programs and process enablement for our clients Take responsibility within Comms & Media industry group or across the Products group, help build the practice, track metrics, and so on. Develop assets and methodologies , point-of-view, research, or white papers for use by the team and larger community. Support global sales team to identify and win potential opportunities within the practice. Help in drafting proposals as an expert for domain areas. Lead proposals, business development efforts and coordinate with other colleagues to create consensus-driven deliverables. Understand customer needs and translate them to business requirements, business process flows and functional requirements Experience to engage with stakeholders independently Execute a transformational change plan aligned with clients business strategy and context for change. Engage stakeholders in the change journey and build commitment for change. Bring your best skills forward to excel in the role: Skills in one or more Telecom areas Should have an excellent knowledge on various BSS modules and Telco Journeys such as CRM, Order Management, Billing, Mediation, Provisioning, Collections, Channels, Customer Care, Lead to Cash etc. Digital Transformation - Proven experience in Strategy, Innovation and Digital initiatives across Digital Maturity models, CSPs Operating model, Innovation Barometers, Intelligent operations for CSPs and other related areas Cloud B SS - Determine the appropriate Cloud deployment model & design BSS journey to cloud strategies engineered to accelerate ROI and performance . Good to have knowledge of tools like AWS, Azure, SFDC, etc. Business Strategy - Leading/managing strategic initiatives and develop project plans, frame and conduct insightful analyses, identify solutions, and develop business cases and implementation plans for CSPs across the globe Transformation & Project Governance - Drive profitability and continued success though managing service quality, cost and leadership of the people delivering services across projects/ programs/portfolios of all scale Should have understanding of lean concepts and hands-on experience in delivering technology-driven business transformation projects using agile practices such as Scrum, Kanban, SAFe , etc. Experience in agile related tools like JIRA Confluence/Rally/MS Projects/VersionOne Certification profession in PSM/CSM/ SAF e /ICP-ACC Skills in one or more roles Experience in the role of Functional Business Analyst, Product Owners, Process Designers, Service Designers, Scrum Masters , Program Delivery Managers Business Analysis - Gather requirements from business and prepared requirement documents. Propose solutions to the client based on gap analysis for the existing Telco platform s . Analyse large data to conduct analysis and present insights with visualisations Process Improvement - Understand issues with the current processes which can be resolved either through technology or process solutions and design detail level to-be process with all stakeholders Value Architect and Tracking - Create value driver trees to breakdown into value components of business objectives and value drivers Other required skills Communication and Presentation - Plan and deliver well-structured oral and written communications Structured Problem Solving - Help identify and structure key client challenges into hypotheses and conduct analyses to address the challenges Stakeholder Management - Manage mid-level to client leadership and lead conversations Impeccable team management skills with an ability to engage effectively with multiple stakeholders Strong program management skills Cross-cultural competence with an ability to thrive in a dynamic environment Qualifications Your experience counts! MBA from a Tier 1 and Tier 2 school and Engineering from Tier 1 school or rich relevant industry experience At least 1- 7 years of progressive business and/or telecom and consulting experience Knowledge of Telco BSS/OSS stack, its various components, and interactions / flows Strong telecom industry background experience and knowledge of BSS processes for B2C and B2B areas Knowledge of telecom products across wireline, wireless and Enterprise domains eTOM certification is highly desirable Direct onsite experience ( i.e., experience of facing client inside client offices in India or abroad) is mandatory. Please note we are looking for client facing soft skills Experience in strategy and business/technology consulting role conversant with process improvement, cost optimization, customer analytics and experience management, telecom technology etc. Experience in value architecting, business case preparation, value realization Experience in Digital, New IT, Cloud & Core modernization, Cloud transformation processes, transforming legacy to the cloud, Agile transformation, RPA, AI/ML strategy implementation and use cases Knowledge of design thinking workshops and innovation Experience in large data analysis, data driven consulting, BI and analytics, reporting, dashboarding, visualization tools like PowerBI , Tableau Certifications like CBAP, CSM, SPC, Prince 2 or PMP will be an added advantage For Experienced candidates, experience of team Management Coach and mentor team members in projects, on asset development, BDs and overall professional development Whats in it for you? An opportunity to work on with key G2000 clients Potential to with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your to grow your skills, industry knowledge and capabilities Opportunity to thrive in a that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture: Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the worlds largest delivery network Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at About Accenture Strategy & Consulting: Accenture Strategy shapes our clients future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers, and communities. This is our unique differentiator. To bring this global perspective to our clients, Accenture Strategy's services include those provided by our S&C Global Network (GN) a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our S&C Global Network ( GN) teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world.? At the heart of every great change is a great human. If you have ideas, ingenuity and a passion for making a difference, .

DESCRIPTION The Scrum Master Data acts as a servant leader and coach to cross-functional agile teams, enabling the effective adoption and execution of Agile practices to deliver business value. This role supports the team in applying Agile principles and frameworks such as Scrum, Kanban, and SAFe while driving agile maturity, continuous improvement, and delivery excellenceparticularly in data analytics and visualization domains. Key Responsibilities: Act as a coach and mentor to the Agile team, fostering a collaborative, respectful, and transparent environment. Guide the team in implementing Agile practices (Scrum, Kanban, SAFe) and help reduce the gap between Agile theory and practice. Facilitate Agile ceremonies including sprint planning, daily stand-ups, retrospectives, and reviews. Provide training and coaching on Agile methodologies and best practices, promoting a lean-agile mindset across teams. Remove impediments and protect the team from external distractions to ensure steady progress. Support Product Owners in backlog refinement, prioritization, and definition of ready/done. Establish and track agile metrics (burn-down/up charts, velocity, throughput) to monitor team performance and value delivery. Lead efforts to unify and enhance Jira usage, including dashboards and metrics for workflow transparency. Contribute subject matter expertise on team structures for optimal agile workflows. Ensure alignment with business goals and foster relationships through Business Relationship Management practices. Promote continuous delivery principles and enable DevOps culture for on-demand releases. RESPONSIBILITIES Skills and Competencies: Lean Agile and SAFe Mindset: Champions agile manifesto principles and SAFe practices. Agile Systems Thinking: Applies holistic systems thinking to support scalable and sustainable delivery. Planning and Managing Ceremonies: Leads cadence-based Agile ceremonies to maintain team rhythm and productivity. Release Planning: Coordinates and manages release activities using roadmap and resource alignment. Business Insight: Applies knowledge of market and business context to guide decisions and delivery. DevOps and Continuous Delivery Pipeline: Supports implementation of automation and release-on-demand capabilities. Building High Performance Teams: Applies lean-agile principles to foster empowered, self-organizing teams. Manages Conflict & Values Differences: Facilitates constructive conflict resolution and promotes inclusion. Communicates Effectively: Delivers clear, adaptive communication across stakeholders and teams. Global Perspective: Considers international and cross-functional implications in decision-making. Experience: Relevant work experience of 6-8 years is required. Prior experience in Data,implementation of Data warehouses,analytical layer,ETL etc. Proven experience working in a software development organization and Agile environment as a Scrum Master. Demonstrated expertise in Lean methodologies and Agile practices with measurable impact. Experience managing or driving data analytics and visualization projects. Strong preference for familiarity with Snowflake and Microsoft Data Stack. Prior experience working with Agile management tools such as Jira is required, including creating dashboards and performance metrics. QUALIFICATIONS Qualifications: Bachelors degree in Computer Science, Information Technology, Business, or related field (or equivalent industry experience). Agile certifications such as Certified Scrum Master (CSM) , Professional Scrum Master (PSM), or SAFe Scrum Master (SSM) are strongly preferred. This role may require licensing or certification to ensure compliance with applicable export control regulations. Data platform certification - Snowflake,Informatica would be preferred.

Share your resume ASAP nithya@agminfra.com/9042914450 Job Title: ServiceNow Developer - PPM Timesheet Modules Job Summary: • We are seeking a skilled ServiceNow Developer with expertise in Project Portfolio Management (PPM) Timesheet modules. • The successful candidate will be responsible for developing, maintaining, and enhancing the PPM Timesheet modules within the ServiceNow platform. • This includes troubleshooting and fixing bugs, implementing new features, and ensuring the overall performance and reliability of the modules.

Share your resume ASAP nithya@agminfra.com/9042914450 Job Title: ServiceNow Developer - PPM Timesheet Modules Job Summary: • We are seeking a skilled ServiceNow Developer with expertise in Project Portfolio Management (PPM) Timesheet modules. • The successful candidate will be responsible for developing, maintaining, and enhancing the PPM Timesheet modules within the ServiceNow platform. • This includes troubleshooting and fixing bugs, implementing new features, and ensuring the overall performance and reliability of the modules.

Roles & Responsibility : Developing, configuring, and customizing the ServiceNow platform to fit business requirements. Collaborating with cross-functional teams to identify and prioritize business requirements Writing clean, efficient, and maintainable code requires expertise to achieve. Code reviews and quality control checks should be undertaken as part of every project to guarantee maximum efficiency and productivity. Debugging and fixing technical problems Producing and running test cases to guarantee software quality. Documenting code and application functionality Staying abreast of emerging trends and technologies in ServiceNow development ensures your success. Requirements & Skills : Graduation/Post-Graduation in Computer Science, Engineering, or a related field is necessary. With 3-5 years of experience in ServiceNow development, I am seeking an experienced individual. Proficiency with ServiceNow development, such as scripting, workflows, and integrations. Experience with software development methodologies such as Agile or Waterfall is desirable. Gain familiarity with IT Service Management (ITSM) and IT Operations Management (ITOM) processes. Proven problem-solving and analytical abilities Excellent communication and collaboration skills Capability to work both independently and collaboratively.

Roles & Responsibility : Developing, configuring, and customizing the ServiceNow platform to fit business requirements. Collaborating with cross-functional teams to identify and prioritize business requirements Writing clean, efficient, and maintainable code requires expertise to achieve. Code reviews and quality control checks should be undertaken as part of every project to guarantee maximum efficiency and productivity. Debugging and fixing technical problems Producing and running test cases to guarantee software quality. Documenting code and application functionality Staying abreast of emerging trends and technologies in ServiceNow development ensures your success. Requirements & Skills : Graduation/Post-Graduation in Computer Science, Engineering, or a related field is necessary. With 3-5 years of experience in ServiceNow development, I am seeking an experienced individual. Proficiency with ServiceNow development, such as scripting, workflows, and integrations. Experience with software development methodologies such as Agile or Waterfall is desirable. Gain familiarity with IT Service Management (ITSM) and IT Operations Management (ITOM) processes. Proven problem-solving and analytical abilities Excellent communication and collaboration skills Capability to work both independently and collaboratively.

Roles & Responsibility : Developing, configuring, and customizing the ServiceNow platform to fit business requirements. Collaborating with cross-functional teams to identify and prioritize business requirements Writing clean, efficient, and maintainable code requires expertise to achieve. Code reviews and quality control checks should be undertaken as part of every project to guarantee maximum efficiency and productivity. Debugging and fixing technical problems Producing and running test cases to guarantee software quality. Documenting code and application functionality Staying abreast of emerging trends and technologies in ServiceNow development ensures your success. Requirements & Skills : Graduation/Post-Graduation in Computer Science, Engineering, or a related field is necessary. With 3-5 years of experience in ServiceNow development, I am seeking an experienced individual. Proficiency with ServiceNow development, such as scripting, workflows, and integrations. Experience with software development methodologies such as Agile or Waterfall is desirable. Gain familiarity with IT Service Management (ITSM) and IT Operations Management (ITOM) processes. Proven problem-solving and analytical abilities Excellent communication and collaboration skills Capability to work both independently and collaboratively.

Roles & Responsibility : Developing, configuring, and customizing the ServiceNow platform to fit business requirements. Collaborating with cross-functional teams to identify and prioritize business requirements Writing clean, efficient, and maintainable code requires expertise to achieve. Code reviews and quality control checks should be undertaken as part of every project to guarantee maximum efficiency and productivity. Debugging and fixing technical problems Producing and running test cases to guarantee software quality. Documenting code and application functionality Staying abreast of emerging trends and technologies in ServiceNow development ensures your success. Requirements & Skills : Graduation/Post-Graduation in Computer Science, Engineering, or a related field is necessary. With 3-5 years of experience in ServiceNow development, I am seeking an experienced individual. Proficiency with ServiceNow development, such as scripting, workflows, and integrations. Experience with software development methodologies such as Agile or Waterfall is desirable. Gain familiarity with IT Service Management (ITSM) and IT Operations Management (ITOM) processes. Proven problem-solving and analytical abilities Excellent communication and collaboration skills Capability to work both independently and collaboratively.

About the Team The Enterprise Technology Delivery Services team, part of the Engineering, Product, Innovation and Cloud (EPIC) Digital organization, is responsible for serving a portfolio of value streams that deliver services and capabilities for our internal customers. Our team provides a full range of technical program and project management services focusing on accelerating the delivery of business value, while driving innovation, continuous improvement and customer satisfaction. About the Role We are seeking a highly motivated Lead Technical Program Manager to join our team. In this role, you will play a pivotal role in orchestrating and delivering complex programs that drive strategic outcomes for the organization. Leveraging your exceptional communication skills, technical expertise, and leadership abilities, you will lead cross-functional teams in executing large-scale projects while ensuring alignment with business objectives and priorities. Responsibilities Lead and inspire cross-functional teams through excellent communication and negotiation skills, effectively collaborating with executives and stakeholders to drive consensus and alignment on objectives, scope, and deliverables, consistently advocating for the best interests of the organization while maintaining positive relationships. Provide strategic guidance and insight to support decision-making through data-driven analysis and your knowledge of industry trends, organizational priorities and technology and architecture trends. Drive program management excellence by leading the planning, execution, and delivery of complex programs by managing cross-functional teams, ensuring adherence to timelines, budgets, and quality standards, while ensuring programs are aligned with business objectives. Foster an outcome-based strategy and culture by demonstrating strong leadership skills, promoting a culture of collaboration, accountability, and continuous improvement, and championing best practices in program management and execution. Exhibit exceptional organizational skills by effectively balancing multiple priorities and dependencies and managing risks and mitigating issues. Manage resources effectively, optimizing resource allocation across programs to ensure the efficient and effective use of resources while delivering maximum value to the organization. Demonstrate strong problem-solving skills by identifying and resolving critical issues, leveraging your professional and technical expertise to implement innovative solutions. Basic Qualifications Bachelor's degree in Computer Science, Engineering, or a related field 8-11 years experience as a Technical Program Manager or similar role, with a track record of successfully delivering complex software projects in a SaaS-based environment. Flexibility to adapt work schedule to work across multiple timezones as needed Strong understanding of Agile practices, including SAFe, Scrum, LPM, and DevOps. Demonstrated expertise in strategic thinking and decision-making abilities. Excellent leadership and interpersonal skills, with the ability to inspire and motivate cross-functional teams. Strong Cross-functional team experience with various business centric Exceptional problem-solving abilities and a keen attention to detail Experience managing complex programs Excellent communication skills, both verbal and written, with the ability to convey technical concepts across all levels with an organization towards common goals. Able to perform in a hybrid-office role, requiring three or more days per week in the office Technical and business familiarities with financial systems (D365), CRM (Salesforce), enterprise data warehouse (Azure Data Lake) or infrastructure projects. Experience creating and maintaining project plans and reporting status to senior leaders Preferred Qualifications Masters degree in Computer Science, Engineering, or a related field Experience with large-scale system architecture Ability to leverage a customer-centric lens to represent the customer's needs and preferences, where applicable Out-of-the-box thinker and results-driven problem solver, who is excited to dive into tough problems, and committed to delivering clear business outcomes. Having a continuous learning approach, including the ability to ask relevant questions to understand requirements and context, as well as ability to receive and incorporate feedback Experience with JIRA, PowerBI, DevOps Preferred certifications include: PMP, PgMP, PMI-ACP, CSM, LPM Agile coach experience a plus

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you and that's why there's nowhere like RSM. The Scrum Master will act as an effective change agent, promoting agile best practices to teams focusing on alignment with business, relentless improvement and delivering value. This individual will support enterprise agile adoption and maturity across the enterprise by observing, evaluating, and implementing changes to solve organizational and cultural impediments to improve the agile transformation of a program or project. Be a point of contact for helping others be aware and understand agile best practices. Be a servant leader to the scrum team. Addressing any concerns Clearing any blockers Facilitate agile meetings/ceremonies for teams. Ensuring purposes are met, effectively and efficiently. Ensure team is always aligned with product/sprint goals Coach agile best practices to scrum team. Continuously ensure agile best practices are being followed. Support enterprise agile adoption and maturity across the enterprise by observing, evaluating, and implementing changes to solve organizational and cultural impediments to improve the agile transformation of a program or project. Collaborate with team and leadership to re-enforce and teach agile best practice. Always driving team to improve culture, processes, and delivery. Communicate changes, intended goals, timelines, and results Assist in implementing training programs. Monitor improvement in maturity, quality, predictability, and delivery as adoption of agile practices increases to ensure coaching meets the required outcomes. Be servant leader for scrum teams that are just starting their agile journey, assess, meet the team where they are and setup plans to move the team forward. EDUCATION/CERTIFICATIONS Bachelors degree or equivalent experience required. One or more agile certifications preferred (e.g. CSM, CSPO, CSP, PSM, PSPO, SAFe). TECHNICAL/SOFT SKILLS Excellent verbal and written communication skills. Energetic and skilled at engaging with different team members with different personalities. Ability to learn quickly and teach others by showing what worked and what did not work. Strong Microsoft Office skills. Ability to prepare presentations including charts, graphics and tables, speaker notes & handouts, etc. Ability to communicate both verbally and written are essential to work closely with team members and managers, and effectively manage problems as they occur. Effective organization and time management skills. Strong attention to detail. EXPERIENCE Preferred 1 year of experience in project management or practicing scrum. LEADERSHIP SKILLS Ability to influence and negotiate with a diverse population. Ability to support, affect, and implement change. At RSM, we offer a competitive benefits and compensation package for all our people."We offer flexibility in your schedule, empowering you to balance life's demands, while also maintaining your ability to serve clients."Learn more about our total rewards at .

Join a global corporate services leader supporting a premier portfolio of businesses across industries. We are looking for a skilled ServiceNow Developer to help shape, support, and scale our enterprise ServiceNow platform. If you're passionate about building smarter workflows and enabling digital transformation we want to hear from you! What Youll Do: Develop, configure, and customize the ServiceNow platform including workflows, integrations, UI/UX portals, and automation scripts. Implement ITSM, ITOM, Discovery, Asset Management, and Service Catalog solutions. Collaborate across regions (Asia Pacific, Europe, North America) and teams (Cloud, Data, Cyber, and Business stakeholders). Drive continuous improvement and operational excellence. What You Bring: 4+ years of hands-on ServiceNow development and configuration experience. Proficiency in scripting (JavaScript, Glide API) and ServiceNow automation/integrations. Exposure to modules like ITSM, ITOM, CSM, and Portal Design. Strong communication skills and ability to work in cross-functional teams. Bonus: ServiceNow Certified Application Developer, Azure or other cloud experience, custom app integration knowledge. Why Join Us? Work with a high-impact, values-driven team Be part of a global tech-forward environment Opportunities to innovate and grow your career. Reach us: If you feel this opportunity is well aligned with your career progression plans, please feel free to reach me with your updated profile at isha.joshi@crescendogroup.in Disclaimer: Crescendo Global specializes in Senior to C-level niche recruitment. We are passionate about empowering job seekers and employers with an engaging, memorable job search, and leadership hiring experience. Crescendo Global does not discriminate on the basis of race, religion, color, origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Note: We receive a lot of applications on a daily basis, so it becomes a bit difficult for us to get back to each candidate. Please assume that your profile has not been shortlisted in case you don't hear back from us in 1 week. Your patience is highly appreciated.