702 Csm Jobs - Page 11

Educational Bachelor of Engineering Service Line Quality Responsibilities Roles and Responsibilities: Diagnose current state of Agile practices and suggest improvement actions; Consulting the clients to Define an Agile adoption/transformation strategy at various levels- enterprise, portfolio, program and team; Coach teams and help them improve their Agile maturity; Design and deliver appropriate Agile training interventions; Influence client stakeholders and help them understand the benefits of Agile adoption on a need basis; Coach teams in adopting engineering practices; and Develop and deliver customized, role-based Agile coaching/ training intervention. Preferred Skills: Foundational-Development Methodology-Scrum

Educational Bachelor of Engineering Service Line Application Development and Maintenance Responsibilities Guiding the team and organization on how to use Agile/Scrum practices and values to delight customers Guiding the team on self-organization to fill in the intentional gaps left in the Agile/Scrum frameworks Enabling team to be more cross functional Conducting Scrum Ceremonies, Guiding the team in estimation and getting clarifications from PO, working with PO on regular basis Assessing the Scrum Maturity of the team and organization and coaching the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organization. Removing impediments or guiding the team to remove impediments by finding the right personnel to remove the impediment. Tracking Agile Metrics as part of Sprint Cycle and reporting. Scrum Training Sessions for the unit/groups. Additional Responsibilities: Minimum 5+ years of relevant Scrum master experience in IT projects Good verbal and written communication skills Ability to communicate with remote teams in effective manner High flexibility to travel Technical and Professional : Good skills and knowledge of servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency. Knowledge and experience in handling various well-documented patterns and techniques for filling in the intentional gaps left in the Scrum approach (examplenumerous Burndown technologies, various Retrospective formats, handling bugs, etc.) Knowledge and experience in implementing technical engineering practices (Code Refactoring, Addressing and preventing Technical Debts, TDD etc) in projects Professional scrum master certification like CSM/PSM/SAFe RTE/SAFe Scrum Master are preferable Knowledge of other Agile approachesXP, Kanban, Crystal, FDD, etc. Awareness and experience with widely successful Agile techniquesUser Stories, ATDD, TDD, Continuous Integration, Continuous Testing, Pairing, Automated Testing, Agile Games. Preferred Skills: Foundational-Development Methodology-Scrum

Educational Bachelor of Engineering,Master Of Engineering Service Line Cloud & Infrastructure Services Responsibilities A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to get to the heart of customer issues, diagnose problem areas, design innovative solutions and facilitate deployment resulting in client delight. You will develop a proposal by owning parts of the proposal document and by giving inputs in solution design based on areas of expertise. You will plan the activities of configuration, configure the product as per the design, conduct conference room pilots and will assist in resolving any queries related to requirements and solution design You will conduct solution/product demonstrations, POC/Proof of Technology workshops and prepare effort estimates which suit the customer budgetary requirements and are in line with organization’s financial guidelines Actively lead small projects and contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Additional Responsibilities: Ability to develop value-creating strategies and models that enable clients to innovate, drive growth and increase their business profitability Good knowledge on software configuration management systems Awareness of latest technologies and Industry trends Logical thinking and problem solving skills along with an ability to collaborate Understanding of the financial processes for various types of projects and the various pricing models available Ability to assess the current processes, identify improvement areas and suggest the technology solutions One or two industry domain knowledge Client Interfacing skills Project and Team management Technical and Professional : Primary skills:Technology-Infra_ToolAdministration-ITSM-ServiceNow,Technology-Infra_ToolAdministration-ITSM-ServiceNow-CSM,Technology-Infra_ToolAdministration-ITSM-ServiceNow-HRSD,Technology-Infra_ToolAdministration-ITSM-ServiceNow-ITAM,Technology-Infra_ToolAdministration-ITSM-ServiceNow-ITOM Preferred Skills: Technology-Infra_ToolAdministration-ITSM-ServiceNow Technology-Infra_ToolAdministration-ITSM-ServiceNow-ITOM Technology-Infra_ToolAdministration-ITSM-ServiceNow-HRSD Technology-Infra_ToolAdministration-ITSM-ServiceNow-CSM Technology-Infra_ToolAdministration-ITSM-ServiceNow-ITAM

Educational Bachelor of Engineering,BCA,BTech,MCA,MSc,MTech Service Line Cloud & Infrastructure Services Responsibilities Successfully plan, execute, monitor, control, and close all technical tasks related to configuration and implementation of all aspects of the ServiceNow platform. Perform development and configuration of a variety of areas including, but not limited to Incident, Service Catalog, Problem, Change, Knowledge, Asset Management, Configuration Management (CMDB), Reporting, Agent Workspace and Employee Center. Create/configure and write advanced scripting in Business Rules, Script Includes, REST API, UI Policies, Client Scripts, ACL’s, Notifications, UI Pages, UI Macros, and SLAs/OLAs. Integrations knowledge using REST, SOAP Hands-on Experience on Service Portal Hands-on Experience on Performance Analytics Have knowledge on workflow build or modify workflows and/or Flow Designer based on the requirements Provide technical support assistance to diagnose and resolve issues and troubleshoot complex ‘how to’ questions. Define complex application development administration and programming standards. Works collaboratively with peers to coordinate the overall delivery of technology solutions to the business groups. Support and create any necessary project documentation that relates to evidencing our requirements. Documenting our processes and procedures and supporting the creation of solution and operations documents. Experience in implementation of ServiceNow HAMPro, SAMPro, Discovery, Integration Hub is an added advantage You will explore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build POCs You will create requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements. You will support configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives You will also contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Technical and Professional : Primary skills:Technology-Infra_ToolAdministration-ITSM-ServiceNow,Technology-Infra_ToolAdministration-ITSM-ServiceNow-CSM,Technology-Infra_ToolAdministration-ITSM-ServiceNow-HRSD,Technology-Infra_ToolAdministration-ITSM-ServiceNoaw-ITAM,Technology-Infra_ToolAdministration-ITSM-ServiceNow-ITBM,Technology-Infra_ToolAdministration-ITSM-ServiceNow-ITOM Preferred Skills: Technology-Infra_ToolAdministration-ITSM-ServiceNow

Hiring ServiceNow CSM Integration Specialist with 5+ yrs exp (4+ in ServiceNow, 23 in CSM+Integrations). Must have hands-on CSM, REST/SOAP, IntegrationHub, MID Servers, Glide APIs, Flow Designer, and strong understanding of customer workflows.

Job Title: Customer Success Manager Enterprise Location: Gurgaon Department: Customer Success (Exp-2-8 years) Employment Type: Full-time About Pazcare At Pazcare , we are transforming how modern businesses manage employee benefits. Our all-in-one platform enables HR teams to digitize, manage, and optimize group health insurance, wellness programs, and employee engagement. We work closely with HR leaders to deliver a seamless experience that benefits employees and organizations alike. As we scale rapidly, we are looking for passionate professionals who can deliver a best-in-class customer experience to our enterprise clients. Role Overview As a Customer Success Manager – Enterprise , you will manage and nurture relationships with our largest and most strategic clients. You will ensure smooth onboarding, maintain high levels of satisfaction and retention, and work closely with internal teams to continuously deliver value. You’ll be the primary point of contact for HR leaders and CXOs, acting as their trusted partner to maximize the impact of Pazcare’s offerings. Key Responsibilities Own end-to-end relationship management for enterprise accounts post-sales. Lead onboarding and implementation in close coordination with internal teams. Build and maintain strong relationships with key decision-makers (CHROs, HR Heads, Admins, etc.). Conduct Quarterly Business Reviews (QBRs) and proactive check-ins to assess product adoption, benefit utilization, and client satisfaction. Monitor client health metrics, identify churn risks early, and work towards proactive resolution. Collaborate with Claims, Support, Product, and Ops teams to resolve client concerns and drive service excellence. Ensure 100% renewal and identify upsell opportunities aligned with client needs. Share client feedback and data-backed insights internally to improve product and processes. What We’re Looking For 2–8 years of experience in Customer Success, Account Management, or Enterprise Client Relationship roles. Preferred industry experience: – Banking, Insurance, Financial Services (BFSI) – HRTech, InsurTech, or SaaS platforms – Consulting or IT/ITES working with enterprise clients Strong stakeholder management skills, especially with HR/Admin/CXO levels. Analytical mindset with comfort working with claims, utilization reports, and client engagement data. Excellent verbal and written communication skills. High ownership, problem-solving attitude, and ability to thrive in a fast-paced environment. Hands-on experience with tools like Google Sheets, CRM platforms, and customer success dashboards. Why Join Pazcare? Join a high-growth company that’s redefining employee healthcare and benefits in India. Work with top enterprise brands and decision-makers. Transparent, inclusive, and fast-paced work culture. Opportunities to grow across roles and teams as we scale.

Role & responsibilities The role requires expertise in ServiceNow scripting, integration, and configuration to ensure the platform meets the organizations needs. Responsibilities: • Implement CSM OR ITOM OR CMDB OR HRSD OR FSM OR ITSM solutions using industry best practices within the ServiceNow platform. • Develop and customize ServiceNow applications, workflows, and scripts, including Business Rules, Script Includes, Fix Scripts, etc. • Create and configure Service Portal and widgets. • Integrate ServiceNow with other systems using REST and SOAP-based integrations, and create scripted REST and SOAP APIs. • Implement ServiceNow projects in a Domain-separated instance. • Implement ServiceNow Discovery, Service Mapping, Event Management, and Orchestration use cases. • Develop custom applications within ServiceNow. Preferred candidate profile Hands on experience in Servicenow with any of the below modules. CSM, ITOM, CMDB, HRSD, FSM

Key Responsibilities: Facilitate Scrum ceremonies including daily stand-up meetings, sprint planning, sprint review, and sprint retrospective for the product development team. The Scrum Master acts as both a facilitator and a coach to the team; ensuring the Scrum framework and any organization-specific guidelines or practices are adhered to. Serve as a Scrum Master for multiple scrum teams, focusing on coaching the team on agile values and principles and the ensuing practices. Work closely with the Engineering team to understand the product & technology and contribute to product roadmap planning, scheduling, and release management. Work collaboratively with stakeholders to identify and mitigate risks. Develop & utilize metrics to help improve the team's effectiveness. Facilitate cross-team coordination, contacting the larger organization for dependency management and impediment removal. Plan and track the vulnerability backlog for Scrum teams based on the SLA. Experienced in tracking burn-down, and issues using JIRA/Azure, and good at emphasizing team velocity. Support the Product Owner by maintaining data in the appropriate Agile toolset, by providing transparency to the Product roadmap and related project priorities. Key Requirements: Bachelors degree in computer science or a related field. Minimum of 6 years of experience as a Scrum Master with a focus on Product development. Strong knowledge of Agile Scrum principles and practices, particularly in database development. Excellent communication and interpersonal skills. Strong problem-solving and analytical skills relevant to database development challenges. Proficiency with Azure Dev Ops or Jira. Flexible to work in any shift timings. Knowledge and experience with Agile software development methods such as Scrum, Kanban, SAFe, or Lean. Preferred Certification : Certified Scrum Master (CSM) or Professional Scrum Master (PSM 1)

Capgemini Invent Capgemini Invent is the digital innovation, consulting and transformation brand of the Capgemini Group, a global business line that combines market leading expertise in strategy, technology, data science and creative design, to help CxOs envision and build whats next for their businesses. Your Role Have experience on a varied range of projects ranging from Product Development & Management , Business Analysis, process mapping & improvement, agile transformation, advisory/consulting, and digital automation. Act as a link between the business and the development team to ensure that the requirements are met and help the larger IT team (cross-functional/cross-skilled) to deliver a solution that works for the client Elicit requirements from various stakeholders & translate business requirements into functionality and assess various solution options risks, feasibility, opportunities, and business impacts. Own end-to-end documentation of requirements including version control and required signoff from stakeholder groups Create acceptance criteria and validate solutions meet business needs through client demos, UAT, and scope changes, to the final solution Interact with vendors, designers, and developers to understand limitations, deliver elements of system and database design, and ensure that business requirements and use cases are handled Has experience in process consulting/improvement/standardization by identifying inefficiencies, optimizing improvements, and inculcating industry process best practices. The candidate should have strong skills in mapping current processes (AS IS) and developing future processes (TO BE) using process classification frameworks such as APQC , SCOR, BPMN etc Has experience of responding to RFPs by translating client objectives and requirements into winning solution concept or has developed accelerators (templates, tools, and resources) Create service offerings along with global colleagues and define key deliverables for Go to Market. Your Profile 3 to 7 years of Experience in Digital Transformation /Business Analysis /Product Development /Process Consulting / Business Consulting. Masters degree in business administration from a reputed institute BA/PO Experience in at least one domain Consumer Retail, CPG, E-commerce, SCM, logistics Good experience in working in SDLC and AGILE program management methods Process modelling/mapping/standardization experience using standard industry frameworks and tools. At least two Relevant certifications e.g. CSM/CSPO/SAFe PO/ECBA/ CCBA/CBAP Strong interpersonal skills supported by excellent communication skills (written and verbal) Strong JIRA/Confluence/MS Visio, ServiceNow & MS Office skills, particularly PowerPoint, Excel, and Word Ability to steer programs/initiatives/projects with senior leadership, Participation in RFP curation and submission, Experience in GTM strategy and business development activities What you will love about working here We recognize the significance of flexible work arrangements to provide support. Be it remote work, or flexible work hours, you will get an environment to maintain healthy work life balance. At the heart of our mission is your career growth. Our array of career growth programs and diverse professions are crafted to support you in exploring a world of opportunities. Equip yourself with valuable certifications in the latest technologies such as Generative AI. About Capgemini Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of 22.5 billion.

Solution Design & Architecture Design and architect end-to-end solutions on the ServiceNow platform to support various business processes and objectives. Provide architectural guidance and establish best practices to ensure ServiceNow implementations align with enterprise goals. Platform Management & Configuration Oversee platform administration, configuration, development, and integration. Configure and customize the ServiceNow platform, including workflows, UI/UX design, and system interfaces. Maintain platform health, perform upgrades, and ensure security and compliance standards are met. Collaboration with Stakeholders Work closely with business analysts, process owners, and stakeholders to gather requirements and translate them into technical specifications. Conduct workshops and presentations to communicate architectural designs and project progress. Integration & Automation Design and implement integrations with third-party tools, systems, and databases. Develop automation solutions, leveraging scripting and workflows to improve operational efficiency and reduce manual tasks. Technical Leadership & Mentorship Serve as a subject matter expert (SME) for ServiceNow and provide mentorship to junior developers and administrators. Lead technical teams in project execution, ensuring the delivery of high-quality solutions on time and within budget. Documentation & Compliance Create and maintain documentation of architecture, design, workflows, and processes. Ensure compliance with industry standards, security protocols, and organizational policies. Performance Optimization Continuously monitor and optimize the performance of ServiceNow solutions to ensure stability and responsiveness. Identify opportunities to enhance platform scalability and improve end-user experience. Experience : Minimum 5+ years of experience with ServiceNow, including architecture, development, and implementation. Strong knowledge of ServiceNow modules such as ITSM, ITOM, HRSD, CSM, etc. Proficiency in JavaScript, HTML, CSS, and ServiceNow's proprietary scripting language. Certifications : ServiceNow Certified System Administrator (CSA), Certified Implementation Specialist (CIS), and/or Certified Application Developer (CAD) preferred. Required Skills : Proven experience with REST/SOAP APIs and integrations. Strong problem-solving skills, with the ability to manage complex technical issues. Excellent communication and interpersonal skills for engaging stakeholders and cross-functional teams. Experience with Agile methodologies and DevOps practices. Familiarity with ITIL framework and best practices. Strong understanding of database design and relational data modeling.

Responsibilities: Solution Design & Architecture Design and architect end-to-end solutions on the ServiceNow platform to support various business processes and objectives. Provide architectural guidance and establish best practices to ensure ServiceNow implementations align with enterprise goals. Platform Management & Configuration Oversee platform administration, configuration, development, and integration. Configure and customize the ServiceNow platform, including workflows, UI/UX design, and system interfaces. Maintain platform health, perform upgrades, and ensure security and compliance standards are met. Collaboration with Stakeholders Work closely with business analysts, process owners, and stakeholders to gather requirements and translate them into technical specifications. Conduct workshops and presentations to communicate architectural designs and project progress. Integration & Automation Design and implement integrations with third-party tools, systems, and databases. Develop automation solutions, leveraging scripting and workflows to improve operational efficiency and reduce manual tasks. Technical Leadership & Mentorship Serve as a subject matter expert (SME) for ServiceNow and provide mentorship to junior developers and administrators. Lead technical teams in project execution, ensuring the delivery of high-quality solutions on time and within budget. Documentation & Compliance Create and maintain documentation of architecture, design, workflows, and processes. Ensure compliance with industry standards, security protocols, and organizational policies. Performance Optimization Continuously monitor and optimize the performance of ServiceNow solutions to ensure stability and responsiveness. Identify opportunities to enhance platform scalability and improve end-user experience. Experience : Minimum 5+ years of experience with ServiceNow, including architecture, development, and implementation. Strong knowledge of ServiceNow modules such as ITSM, ITOM, HRSD, CSM, etc. Proficiency in JavaScript, HTML, CSS, and ServiceNow's proprietary scripting language. Certifications : ServiceNow Certified System Administrator (CSA), Certified Implementation Specialist (CIS), and/or Certified Application Developer (CAD) preferred. Required Skills : Proven experience with REST/SOAP APIs and integrations. Strong problem-solving skills, with the ability to manage complex technical issues. Excellent communication and interpersonal skills for engaging stakeholders and cross-functional teams. Experience with Agile methodologies and DevOps practices. Familiarity with ITIL framework and best practices. Strong understanding of database design and relational data modeling.

Monitor agents to identify errors, deviations & initiate corrective measures. Provide actionable data to various internal support groups as needed. Must have exp in telecom process. .

Bachelors Degree and/or relevant work experience. 7-9 years of customer success or technology consulting experience, preferred experience in digital marketing/digital experience Passion for partnering with customers to drive success and measurable outcomes. Creative problem solving and the ability to analyze data to spot customer risk. Highly motivated and proactive, with a passion for developing new skills and expertise Ability to prioritize, multi-task, and perform effectively under situations with multiple competing priorities.

ITSM / ITOM / CMDB / HRSD / CSM / SPM / SAM Pro / SecOPs / IRM / VR / TRPM / WSD / APM / GenAI / Chatbot

Guide and support Scrum Teams in Agile/Scrum practices and facilitate Scrum ceremonies. Work with stakeholders and the team to manage product backlog, remove impediments, and foster a culture of continuous improvement while tracking key Agile metrics.Requirements: Bachelor's degree in a relevant field or equivalent work experience. Certified Scrum Master (CSM) certification or similar agile certification. Proven experience as a Scrum Master for software development teams. Strong understanding of Agile/Scrum principles and practices. Excellent communication and interpersonal skills. Ability to facilitate and lead Scrum ceremonies effectively. Experience working with cross-functional and distributed teams. Roles and Responsibilities: Guide and coach the Scrum Team on Agile/Scrum practices and values. Organize and facilitate Scrum ceremonies, including Sprint Planning, Daily Standups, Sprint Reviews, and Retrospectives. Ensure that the team follows Scrum processes and continuously improves their efficiency. Foster a collaborative and self-organizing team environment. Remove impediments or obstacles that hinder the team's progress. Encourage open communication and constructive problem-solving within the team. Work with the Product Owner to prioritize and manage the product backlog. Assist in defining and refining user stories and acceptance criteria. Collaborate with stakeholders to understand project goals, priorities, and dependencies. Facilitate communication between the development team and stakeholders. Identify areas for process improvement and work collaboratively to implement changes. Foster a culture of continuous improvement within the team. Track and report key Agile metrics to stakeholders. Use metrics to identify areas for improvement and monitor progress.

Sr ServiceNow Developer (ITSM + CSM)1 You will be responsible for designing, developing, and implementing solutions on the ServiceNow platform that improve business efficiency and user experience. Working with client stakeholders to document baseline, working with a team of both functional and technical consultants through requirements gathering and sprint design sessions for the ServiceNow applications. Developing detailed implementation plans for deploying the ITSM, CSM Pro Module Implementation including establishing key milestones, and finalizing budget/scope and high-level architecture. Supporting the iterative configuration of the ServiceNow application, engage stakeholders to conduct reviews through joint design sessions Assisting with executing system validation, preparing the organization for the transition, and ensuring reading for deploying the Application build into production. Forging strong relationships with both the clients and project teams that will contribute to your growth and development Basic Qualifications: 5+ years of experience in ServiceNow implementations and optimizations 4+ years of experience in the delivery and implementation of ServiceNow ITSM core module 3+ years of experience in ITSM and CSM Pro. Experience in Now Assist and Virtual Agent configurations. Experience developing implementation plans in ServiceNow Knowledge of HR functions, processes, and best practices will be preferred Preferred Qualifications: Experience in Project Management Experience with a full ITSM, and CSM suite implementation Job Minimum 5+ years of ServiceNow development experience. CSA/CAD certifications (Compulsory). CIS-ITSM certification (Compulsory). CIS-CSM certification (Compulsory). Strong knowledge of JavaScript and Custom Applications. Experience customizing ServiceNow usingForms, UI Policies, Client Scripts, Workflows, UI Actions, Business Rules, Script Includes, Inbound Actions. Extensive hands-on experience with web-based languagesJavaScript, CSS, Jelly, XML, HTML, and Glide. Proficiency in integrating ServiceNow with third-party tools via SOAP/REST APIs. Experience in agile development environments. Strong understanding of ITIL practices and their application in ITSM and CSM solutions. Proven ability to deliver end-to-end solutions for ITSM and CSM requirements. Excellent communication and presentation skills

About the Role We are seeking a highly experienced Project Management leader to establish and enforce project management methodologies and best practices across the organization. This person will be responsible for ensuring structured project execution , optimizing delivery efficiency , and maintaining high standards of documentation, governance, and reporting . This individual will: Define and standardize project management methodologies across all teams. Ensure adherence to project delivery best practices through governance and audits. Work across multiple methodologies (Agile, Scrum, Waterfall, Hybrid, etc.) based on project needs. Optimize resource allocation, risk management, and stakeholder communication . Continuously improve project management frameworks and delivery efficiency . Key Responsibilities 1. Standardization & Best Practices Define and establish project management methodologies, frameworks, and workflows . Ensure consistent documentation standards for project planning, execution, and closure. Implement PMO policies to streamline project execution across the organization. Align project management with business goals, client expectations, and delivery objectives . 2. Multi-Methodology Approach & Flexibility Develop frameworks supporting Agile, Scrum, Kanban, Waterfall, and Hybrid models . Guide teams on choosing the right methodology for each project. Ensure seamless transition between methodologies when required. 3. Project Governance & Audits Conduct regular audits to ensure compliance with defined project management standards. Identify gaps in project execution and process inefficiencies . Provide strategic recommendations for process improvements and risk mitigation. 4. Collaboration & Stakeholder Communication Work closely with developers, product managers, QA teams, and leadership to ensure alignment. Drive transparent reporting and provide real-time project health metrics . Improve stakeholder communication through structured reporting and escalation processes . 5. Risk & Resource Management Optimize resource allocation and project timelines to improve efficiency. Develop risk assessment strategies to preemptively identify and mitigate issues. Ensure on-time delivery, budget control, and client satisfaction . 6. Continuous Improvement & Training Stay updated with emerging trends in project management and implement best-in-class practices . Mentor and coach project managers, business analysts, and product owners . Drive a culture of collaboration, accountability, and process improvement . Key Qualifications & Skills Must-Have: 10+ years of experience in project management, PMO leadership, or related roles. Expertise in multiple project management methodologies (Agile, Scrum, Waterfall, Kanban, Hybrid, etc.). Strong understanding of project documentation, reporting, and governance . Experience in project audits, compliance, and delivery best practices . Proficiency in project management tools like Jira, Trello, Asana, MS Project, or Confluence. Strong stakeholder management and cross-functional team leadership experience . Preferred: Certifications such as PMP, PRINCE2, PMI-ACP, CSM, SAFe Agile, or Six Sigma . Experience in software development environments and technology project management . Knowledge of cloud-based project delivery models and DevOps integration . Strong familiarity with change management and process automation .

We are seeking a seasoned Senior ServiceNow Developer to join our innovative team. In this role, you will drive the setup and advanced configuration of the ServiceNow platform with a specific focus on EC Pro implementation, integrated UI/UX services, and dynamic translation capabilities. You will collaborate with stakeholders to understand business needs, translate them into scalable solutions, and enhance multi-language support across the platform. Key Responsibilities: Platform Setup & Configuration: Lead the end-to-end setup and configuration of the ServiceNow platform to support advanced functionalities. Employee Center Pro Implementation & UI/UX Integration: Implement and customize the EC Pro module, ensuring seamless integration with UI/UX services to enhance user experience. Dynamic Translation & Multi-Language Support: Develop, deploy, and maintain dynamic translation solutions that facilitate comprehensive multi-language support across the platform. Solution Design & Development: Collaborate with clients and internal teams to gather requirements, analyze existing workflows, and deliver innovative ServiceNow solutions. Customize and extend ServiceNow functionalities using JavaScript, Glide, and other scripting languages. Integration & Support: Integrate ServiceNow with third-party systems using REST/SOAP APIs. Provide ongoing platform support, troubleshooting issues, and conducting regular upgrades and testing. Documentation & Training: Create and maintain detailed technical documentation for configurations, customizations, and workflows. Train end-users and clients on new features, enhancements, and best practices. Required Skills & Qualifications: Bachelors degree in Computer Science, Information Technology, or related field. Minimum 4+ years of hands-on experience in ServiceNow implementations, configuration, and support. Strong knowledge of core ServiceNow modules (ITSM, ITOM, HRSD, CSM). Experience with ServiceNow scripting (JavaScript, Glide). Familiarity with integration methods such as REST/SOAP APIs. Strong problem-solving skills and ability to manage complex projects independently. Experience working with Agile methodology is a plus. ServiceNow certifications (Certified Implementation Specialist, Certified Application Developer) are a strong advantage. Key Competencies: Excellent communication and interpersonal skills. Ability to work collaboratively with cross-functional teams. Strong analytical and problem-solving mindset. Self-motivated, detail-oriented, and able to prioritize tasks efficiently. Why Join Us? Opportunity to work with a diverse range of clients across industries. Collaborative and innovative work environment. Career development opportunities with exposure to cutting-edge technologies.

Responsibilities Successfully plan, execute, monitor, control, and close all technical tasks related to configuration and implementation of all aspects of the ServiceNow platform. • Perform development and configuration of a variety of areas including, but not limited to Incident, Service Catalog, Problem, Change, Knowledge, Asset Management, Configuration Management (CMDB), Reporting, Agent Workspace and Employee Center. • Create/configure and write advanced scripting in Business Rules, Script Includes, REST API, UI Policies, Client Scripts, ACLs, Notifications, UI Pages, UI Macros, and SLAs/OLAs. • Integrations knowledge using REST, SOAP • Hands-on Experience on Service Portal • Hands-on Experience on Performance Analytics • Have knowledge on workflow build or modify workflows and/or Flow Designer based on the requirements • Provide technical support assistance to diagnose and resolve issues and troubleshoot complex how to’ questions. • Define complex application development administration and programming standards. • Works collaboratively with peers to coordinate the overall delivery of technology solutions to the business groups. • Support and create any necessary project documentation that relates to evidencing our requirements. Documenting our processes and procedures and supporting the creation of solution and operations documents. • Experience in implementation of ServiceNow HAMPro, SAMPro, Discovery, Integration Hub is an added advantage • You will explore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build POCs • You will create requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements. • You will support configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives • You will also contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Additional Responsibilities: 3 to 5 years of experience as ServiceNow Developer (implementation role). • Good knowledge of ServiceNow and ITIL. • Understanding Scrum Methodology. • Strong engagement, communication and facilitation skills. • ServiceNow Certified System Administration Technical and Professional Requirements: Primary skills:Technology->Infra_ToolAdministration-ITSM->ServiceNow,Technology->Infra_ToolAdministration-ITSM->ServiceNow-CSM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-HRSD,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITAM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITBM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM Preferred Skills: Technology->Infra_ToolAdministration-ITSM->ServiceNow Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITBM Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM Technology->Infra_ToolAdministration-ITSM->ServiceNow-HRSD Technology->Infra_ToolAdministration-ITSM->ServiceNow-CSM Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITAM

Location : Bangalore / Hyderabad Exp: 8 yrs. Budget: Max 24 LPA SKILL / EXPERIENCE 8+ years of ServiceNow platform experience preferably in development and implementation Hands on experience with incident management, problem management, change management, knowledge management, service catalog, service level management (SLM), workflows and email notifications Good understanding of core platform features, flow designer, ACLs, server side APIs and client side APIs in ServiceNow Good knowledge on ATF, reports, dashboards, import sets, transformations, update sets and system clone, upgrades in ServiceNow Hands on experience on development of custom scoped applications Java, J2EE, Servlet, JSP, XML, AJAX, SQL, jQuery, JavaScript and any web-based development tools Good understanding on ITSM, CSM modules Event Management, Integrations, Orchestration Hands on experience on working with Rest APIs A fair understanding of MID Server Configuration, CMDB, discovery and asset management Good knowledge and experience on debugging, troubleshooting mechanisms in ServiceNow Demonstrated success at delivery of assignments with tight deadline. Ability to work independently, but strong team player with experience of working as part of a global team. Self-starter mind set with the ability to share ideas, identify and drive opportunities. Strong problem analysis skills to include the use of mathematical concepts to validate results Strong analytical skills with the ability to collect, organize, disseminate, and present significant amounts of information with an attention to detail Clear and concise communication with superior written and verbal communication skills. Manage and prioritize work effectively with minimal supervision Must have good verbal and written communication skills with ability to articulate the technical and functional aspects of the problem to senior stakeholders. Coordinate and solve complex technical data and transformation issues. Obtain and analyze/interpret business requirements to purpose sustainable solutions in Service Now. Answer “how to” technical and application configuration questions. Develop, maintain, and execute reports to ensure system operation meets performance targets. Create and maintain system design and operations documentation Role & responsibilities Preferred candidate profile

Role & responsibilities Primary Responsibilities: + Translate stakeholders' requirements into reporting deliverable and workflows + Develop and implement new ServiceNow applications and integrations from initiation to completion, tailored to the customer requirements + Develop workflows and scripts to personalize existing ServiceNow applications and automate and improve business processes + Must have hands on exp in web development of service center Portal using CSS , HTML. Preferred exp in Angular JS + Strong knowledge of CMDB database . + Preferred to have working exp in AI agents , Now Assist. + Understand detailed requirements and own your code from design, implementation, test automation, and delivery of high-quality solutions to our customers + Design quality features and thinks about how the applications and solutions will evolve in the future + Solving complex problems in a highly dynamic and agile environment + Having a strong focus on code quality and reusability + Participate in discussions with team members to select and apply relevant analytic techniques and create actionable business insights. + Contributes to team processes and methodology to improve delivery, quality, and effectiveness. + Works on other projects and tasks as deemed necessary. + Works closely with the QA team in the testing software and remediation of issues. Qualifications: + Bachelor's degree in Computer Science (or related field) with 4+ years of industry experience. + A minimum of 3 Years of working experience with ServiceNow modules like Service Portal, HR Service Delivery, HR Onboarding , GRC , CMDB , ITAM and ITOM and Transitions and ITSM is an added advantage. + A minimum of 4 years experience with ServiceNow app development. + Ability to work both independently and in a team-oriented, collaborative environmental-starter; ability to complete assigned tasks with limited supervision. + Successful experience working with global teams across multiple geographies and time zones. + Excellent interpersonal and teamwork skills. + Excellent English verbal and written communication skills. Certifications: + Certified as ServiceNow System Administrator (CSA) + Certified as ServiceNow – Application Developer (CAD) + Certified ServiceNow Implementation Specialist

Position Overview We are seeking an experienced and strategic ServiceNow Architect to lead the design and governance of our ServiceNow platform, with a primary focus on IT Service Management (ITSM) and Hardware/Software Asset Management (HAM/SAM). The ideal candidate will have a strong background in financial services, with deep knowledge of regulatory, compliance, and operational requirements unique to the industry. As a ServiceNow Architect, you will be responsible for translating business objectives into scalable, compliant, and efficient ServiceNow solutions across the ITSM and Asset Management domains, driving platform strategy, design standards, and delivery excellence. Key Responsibilities Own the architecture and solution design for ServiceNow ITSM, HAM, and SAM modules, ensuring alignment with business goals and financial industry standards. Define and enforce platform governance, architecture principles, and integration patterns. Provide architectural oversight for all ServiceNow development, ensuring scalable and maintainable design. Partner with cross-functional teams to identify opportunities for automation, optimization, and improved service delivery. Lead the platform roadmap and upgrade planning, ensuring minimal business impact and high platform stability. Collaborate with security and compliance teams to ensure alignment with data protection, audit, and regulatory requirements (e.g., SOX, PCI, GDPR). Evaluate and design integrations with third-party systems, CMDB sources, discovery tools, and financial asset tracking systems. Act as the subject matter expert (SME) for ServiceNow architecture, mentoring development teams and reviewing code/configuration. Monitor new releases from ServiceNow and recommend relevant new features or modules to stakeholders. Lead architectural reviews, POCs, and performance assessments to ensure high availability and optimized system design. Qualifications Bachelors or Masters degree in Computer Science, Information Technology, or related field. 8+ years of ServiceNow experience, including 3+ years in a ServiceNow architect or lead developer role. Deep expertise in ITSM, HAM, and SAM module design, configuration, and deployment. Strong industry experience in financial services, with understanding of operational risk, compliance, and governance. Hands-on experience with ServiceNow scripting (JavaScript, Glide API), Flow Designer, IntegrationHub, and REST/SOAP APIs. Extensive knowledge of CMDB design, discovery processes, and asset lifecycle governance. Experience with enterprise architecture frameworks (e.g., TOGAF, ITIL v4). Strong interpersonal and stakeholder management skills, including executive-level communication. Solid understanding of Agile, DevOps, CI/CD pipelines, and platform performance optimization. Preferred Certifications: ServiceNow Certified System Administrator (CSA) – Required ServiceNow Certified Implementation Specialist in ITSM and HAM/SAM – Highly Preferred Certified Application Developer (CAD) TOGAF, ITIL v4, or similar enterprise architecture/IT service management certifications.

Role - ServiceNow Developer / Tech Lead Skills - ServiceNow Development, ITSM, CSM, ITBM Exps. - 5 Years to 12 Years Location - Pune & Bangalore

Preferred candidate profile Primary ServiceNow Platform Knowledge Incident & Case Management Configuration Scripting Proficiency REST/SOAP API Integrations Flow Designer / Workflow Design Custom Application Development Deployment / Configuration Support Secondary Service Catalog & UI Policy/Client Logic Reports / Dashboards / Notifications

Geotrackers, is hiring self motivated, result oriented professionals, with a flair for technology and loads of self-confidence, for the role of Corporate Sales Manager/BDM. Location:Kolkata, Siliguri, Guwahati Job description KRAs : Own , manage & drive corporate sales activities for the entire region, focusing on B2B sales, business development and solution selling. Develop and execute strategies to increase revenue growth through fleet management solutions. Collaborate with cross-functional teams to identify new business opportunities and expand existing relationships. Provide exceptional customer service by understanding client needs and delivering tailored solutions. Analyze market trends and competitor activity to stay ahead in the competitive IT landscape. Customer consultation for requirement gathering and product feature mapping To deliver product presentation Persuasion & Influencing customer decisions Negotiation and Sales Closure. Customer Relationship Management To provide technical consultation, training & ongoing Support Ideas and strategies to drive consistent sales performance Set up strong customer engagement programs that lead to deeper customer satisfaction, strengthening of customer ties, and effective farming of customer referrals CANDIDATE PROFILE Key Skills B. Tech + MBA Tech Savvy Experience in Corporate Sales, B2B Sales, Lead Generation , Solution sales Soft Skills Passion for Sales Good communication skills with ability to work independently. Resourceful and independent worker, result oriented Sharp thinker A keen observer of market conditions Self-confident & Self motivated Intelligent, Enthusiastic and Positive can-do attitude