702 Csm Jobs - Page 10

Service Now Job Description Basic Qualifications: Minimum 5 years experience supporting the implementation, administration, configuration, and/or development of the ServiceNow tool. Minimum total experience in ITSM space of 8-10 years is desired. Must have worked on Web Services Integration (SOAP, REST) Administration of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions ServiceNow Experience should include scripting in ServiceNow, tool configuration, design work, technical configuration and deployment. Specifically, candidates shall possess the skill to develop on the ServiceNow platform including the creation and/or customization of the core applications such as Incident, Problem, Change, Service Catalog and ESM applications as well. Must have worked on multiple integrations / eBonding with other ITSM / Non ITSM tools using iPaas solutions. System/Process Automation (Orchestration) experience Experience with working or developing in any one of the following programming languages: JavaScript, Angular JS, Java, Python, HTML, XML Excellent communication skills Understanding of ITIL framework. Job Description: Adapts existing methods and procedures to create possible solutions to complex requirements. Lead and enrich the teamof 5-7 or more technical resources. Uses considerable judgment to determine solution on complex problems. Must be able to manage multiple small to large scale projects on Service Now Duties may include: Perform software configuration and customization including, but not limited to: screen tailoring, workflow administration, report setup, data imports, integration, custom scripting and third-party software integrations Obtain and analyze business requirements and document technical solutions Develop, design and rollout new application modules, workflows and catalog requests Research new functionality and recommend solutions that deliver customer value Provide escalated support on technical issues to team members who are working service now implementations Candidates should demonstrate experience in the following areas: Design and delivery of complex technical solutions based on the ServiceNow platform Leadership skills in technical initiatives Generating detailed documentation Communications that clearly articulate solutions and the ability to perform demonstrations. Preferred Skills: Experience implementing systems using the Agile/Scrum methodology Experienced in the System Development Life Cycle (SDLC) processes including customer requirement analysis and system design ITIL certification is a plus ServiceNow certifications such asCSA, CIS and CAD are must. Understanding of RDBMS, Infrastructure components, Cloud Management (Azure, AWS) etc is desired

ServiceNow Developers with any Modules like (ITSM ,FSM, CSM, HRSD) - Qualifications : - Experience : 8-12 yrs Notice Period : Immediate - 30 Days Only Location : PAN India

SUMMARY Business Analyst/Scrum Master Our client, a leading Fortune 500 IT solutions company, is in need of an experienced Business Analyst/Scrum Master to join their team. The company is committed to providing straightforward and adaptable solutions for complex business challenges. With a workforce of over 1,500 professionals, they offer technical and domain expertise across various platforms and industries, assisting enterprise companies in enhancing productivity, efficiency, and optimizing their technology investments. Notice Period: 0-30 days Experience: 5-11 years Responsibilities: Work closely with stakeholders to comprehend business requirements and transform them into functional and non-functional specifications Facilitate communication and collaboration between the development team and product owner Lead and assist the Scrum team in implementing Agile methodologies and best practices Perform analysis and offer insights to drive continuous improvement within the team and projects Ensure successful delivery of high-quality software products within the agreed timelines Requirements Requirements: Demonstrated experience as a Business Analyst or Scrum Master Thorough understanding of Agile methodologies and frameworks Exceptional communication and interpersonal skills Ability to prioritize and manage multiple tasks concurrently Strong analytical and problem-solving capabilities Bachelor’s degree in Computer Science, Business, or related field Relevant certifications such as Certified ScrumMaster (CSM) or Professional Scrum Master (PSM) are a plus

Project Role : Scrum Master Project Role Description : Acts as an enabler for the effective functioning of a software development team using Agile methodologies. Coaches and mentors the Scrum Team(s), removing barriers to successful implementation and enabling a continued focus on the task at hand. Facilitates scrum and agile ceremonies such as sprint planning, daily stand-ups, sprint reviews, and retrospectives. Identifies and reports progress via appropriate metrics. Must have skills : Qlik Sense Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Scrum Master, you will act as an enabler for the effective functioning of a software development team using Agile methodologies. You will coach and mentor the Scrum Team(s), remove barriers to successful implementation, and facilitate scrum and agile ceremonies such as sprint planning, daily stand-ups, sprint reviews, and retrospectives. You will identify and report progress via appropriate metrics, ensuring a continued focus on the task at hand. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead team in adapting to changes in the project environment- Implement best practices for Agile methodologies- Ensure team adherence to Agile principles Professional & Technical Skills: - Must To Have Skills: Proficiency in Qlik Sense- Strong understanding of data visualization tools- Experience in Agile methodologies- Knowledge of Scrum framework- Excellent communication and leadership skills Additional Information:- The candidate should have a minimum of 5 years of experience in Qlik Sense.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

Greetings!!! We have an urgent opening Scrum Master / Release Train Engineer(RTE) Hybrid for Bangalore location Role:- Scrum Master / Release Train Engineer(RTE) Location- Bangalore Mode of Work- Hybrid (2 Days work from Office) Duration: Long term Contract Budget: 30 LPA Rotational Shift: 9am-6pm, 12pm to 9 pm, 6pm to 3am Immediate to 15 days Joiner JD: Skills & Qualifications 8-10 years of experience as a dedicated Scrum Master and RTE in a scaled Agile environment Strong knowledge and proven experience of Agile, Scrum, and SAFe frameworks Experience working in corporate applications in Finance, HR, Legal, or EDNA, domain. AI delivery project experience desired. Hands-on experience with Miro, Mural, Jira, Confluence, and Agile reporting tools, such as Smartsheets Consulting experience desired Excellent communication, facilitation, and stakeholder management skills Ability and flexibility to work across global teams and time zones Required Certifications • Certified Scrum Master (CSM) • SAFe Release Train Engineer (RTE) or equivalent SAFe certification If you're interested, please send your resume to suhas@iitjobs.com.

Skill required: Retirement Solutions - Customer Service Designation: Customer Service Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do The Client Services Manager I (CSM I) is responsible for ensuring institutional client satisfaction across markets by managing specific daily administrative, operational and record keeping functions of institutional clients through tactical day-to-day support for client service and business development.Services clients, drives best practices, and improves client outcomes through excellent customer service and operational excellence.Respond to client service needs and own end to end identified tasks through a centralized service model.Provides operational and administrative support including but not limited to online remittance support, file exchange, involuntary distributions, lost earnings calculations, plan document and plan design support, plan remediations,Builds institutional knowledge and relationships while enhancing functional understanding of recordkeeping services and products.Submits and tracks service request work items appropriately in partnership with business partners.US Retirement Services domain Defined Contributions - Institutional Services Experience in US Monetary Process (Contributions, Distributions, Refunds, Forfeitures, Loans, Adjustments etc.)US Retirement Middle Office / Plan Level documentation knowledge preferred in addition to experience in participant services.Knowledge of handling Participant Census data.Review and updates plan configuration fields. Good Attention to detail with research and timely resolution ability.Ability to work in centers of excellence model. Excellent written communication skills ASPPA Certified (Preferred) CRPS (Preferred) What are we looking for Assist Client Facing personnel on middle office and back-office activities.Support Plan Sponsors and Administrators on plan level activities that include but are not limited to contribution services, withdrawals & distributions, loans, reporting & Recordkeeping system updates, involuntary distributions and lost earnings calculations Support clients on research and resolution of issues related to benefit services like Eligibility Services, Online Salary Deferral & Enrollments, Auto Services, Vesting calculations.Support Plan Management activities like Plan Document Services, Plan reporting & audit, Adjustments and remediations, Participant escalations, plan focus support.Assist clients in correction of any plan / participant level data issues.Co-ordinate between client facing and operations teams to resolve client issues/escalations. Roles and Responsibilities: Graduate (mandatory), preferably from commerce backgroundExperience in the US retirement industry.Flexible to work in US Shifts (Across time zones based on business requirement) is a must.Good verbal & written communication skills in EnglishGood typing skill and attention to detail.Good working knowledge of MS ExcelGood time management skillsAbility to work independentlyWork Experience3+ Years Preferred Qualification Any Graduation

Role & responsibilities Design effective product launch & training strategies to improve usage and adoption of UTD and Lexicomp, working clinical departments within hospital and academic institutions • Deliver engaging onsite and Live online (remote) training to end users to increase usage and awareness within each site • Ability to interface with customer contacts at all levels, to develop and strengthen relationships with multiple key contacts and influencers who can support, promote, and coordinate the promotion and use of our products • Uncover and address access challenges and resolve any technical barriers to usage • Provide consistent account feedback and market data to the sales, marketing and product teams. • Maintain accurate account and training activity reports for department month end reporting. • Support the product knowledge enablement of our resellers • Mentor new hires to support their product knowledge • Performs other duties as assigned Preferred candidate profile Strategic Communication: High level of communication skills tailored to various audience needs. • Customer Insight: Deep understanding of customer behavior and needs . • Clinical insights: Clinical point of view from clinician experience. • Advanced Analytical Skills: Ability to deeply analyze performance metrics. Technical Troubleshooting: Proficiency in resolving advanced technical issues. • In-depth Product Knowledge: Comprehensive knowledge of all product features and updates. • Leadership: Ability to provide guidance and mentorship to peers. • Customer Advocacy: Promote customer interests within the organization. • Technical Proficiency: Advanced skills with CRM software and support tools . Requirements: • Fluent in English (written, reading and spoken) local languages would be and strong advantage • Clinical background- with good experience in training/training. • Experienced with remote training and e-learning • Educated - BS/BA Degree or equivalent (medicine/pharmacy/nursing) • Excellent communication and presentation skills • Self-starter, highly organized with ability to prioritize work efficiently and effectively • Strong technical aptitude Excellent Microsoft skills using Word, Excel and PowerPoint, as well as a good understanding of a CRM system (Salesforce.com, SalesLogix or similar) • A team player and able to work independently when needed • Willing and able to travel to customer sites (average 60% travel will vary by quarter) • A valid drivers licens Thank you! Meenakshi Dixit meenakshi_dixit@persolkelly.com www.persolkelly.co.in ------------------------------- CONFIDENTIAL NOTE: By submitting your resume or personal data, you acknowledge reading and agreeing to our Privacy Policy . You hereby provide voluntary consent to the collection, use, processing, and disclosure of your data by us and our affiliates, in line with the Privacy Policy . and applicable laws. If you wish to withdraw your consent or have any concerns, you may submit a request to our designated consent manager, as outlined in our Privacy Policy . We prioritize your privacy. SECURITY NOTE: We at PERSOLKELLY India or our representatives, do not ask job seekers for fees, personal banking information, or payments through unofficial channels. Official communications will only come from @persolkelly.com. Report any suspicious activity to Contactus_in@persolkelly.com . Click here to find out how you can safeguard yourself from job scams. --------------------------------------

An Introduction to Codal Codal is an award-winning web design and development consultancy that helps enterprise organizations solve complex problems and accelerate growth through elegant, data-driven digital solutions. Our areas of expertise include application modernization, eCommerce, UX/UI design, product strategy, data analytics, and artificial intelligence. At Codal, you will collaborate with some of the most innovative organizations in the world and work on cutting-edge technologies that push the boundaries of design and software development. You will also be part of a community that promotes long-term success, not just for our clients, but for each other. We will help you develop a professional roadmap that takes your career to new heights. Who will you be working with We ideate, create, and coordinate. We analyze, strategize, organize, and prioritize. We bridge the communication channel between the client and our project team. We chart the course and navigate the product roadmap sprint by sprint. Some of us are product owners. Some of us are scrum masters. Many of us wear multiple hats and do whatever needed to deliver successful projects Role summary The Senior Delivery Manager is responsible for ensuring the successful delivery of client projects within the Codal portfolio. This includes managing project health, resolving delivery risks, aligning with internal and client stakeholders, and driving continuous improvements across PMO and Engineering practices. A key focus of this role is identifying and turning around at-risk or underperforming projects to ensure successful outcomes, high client satisfaction, and internal team alignment. What will you be doing Project Oversight & Recovery Oversight of multiple high-complexity projects or programs across various accounts or client groups, including both client engagements and internal initiatives. Proactively identify at-risk projects by monitoring delivery health indicators such as scope creep, missed timelines, quality issues, and team/client escalations. Develop and execute turnaround strategies, including team restructuring, updated delivery plans, and stakeholder alignment. Identify, scope, and present upsell and expansion opportunities with assigned accounts, ensuring alignment with client needs and promoting business growth. Cross-Functional Delivery Management Oversee the delivery process across both PMO and Engineering, ensuring adherence to standards (BE, FE, DevOps, QA) while continuously scrutinizing and adjusting practices for optimization. Identify and bridge collaboration gaps across all departments, including Engineering, while working closely with engineering leads to determine and implement sensible solutions (e.g., automation coverage, DevOps configuration issues). Support the enforcement of project governance (RAID logs, documentation standards, sprint reviews, QA best practices). Guide large teams in process development, financial management, and work scoping to drive quality and efficiency. Team Leadership & Development Oversee, lead, and guide the AMD PMO team while supporting individual performance, career development, and achieving overall team objectives. Promote team morale and cohesion by fostering a culture of transparency, collaboration, and accountability. Participate in team and cross-capability recruiting, interviewing, and staffing initiatives to ensure a high-performing, cohesive team. What you need to be successful (Requirements) 10+ years of experience in project management, program management, or delivery leadership within a consulting or digital agency environment. 4-5 years of supervisory experience managing and mentoring junior/mid-level talent. Fully integrated (UX/UI design, development, testing, etc.) delivery experience is required. Demonstrated experience in managing high-complexity projects across multiple accounts, with a proven track record of delivering quality work on time and within budget. Strong background in working with cross-functional teams, including engineering, product management, and design. Exceptional leadership skills, with experience guiding teams and supporting career growth and development. Experience working with PMOs and engineering practices, including familiarity with automation, DevOps, and best practice standardization. Excellent communication skills, both written and verbal, with an ability to effectively convey ideas to clients and internal teams. Need another reason to hit the apply” button? Codal is a global agency with over 200 employees, and offices in the US, UK, and India We regularly host happy hours, dinners, excursions, and other company events to unwind after a hard day at work. Company-sponsored lunch every Wednesday. A cricket team that regularly participates in city cricket leagues specific to Ahmedabad's IT companies We are located office in a prime location in Ahmedabad with a delicious restaurant, a large lawn, a cafe, and many other amenities inside the building Flexible working hours. Health Insurance: Comprehensive medical coverage for employees and their dependents Maternity/Paternity Leave: Additional time off and support for new parents Professional Development: Opportunities for training, workshops, and conferences to enhance employees' skills and knowledge Accidental Insurance We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal-opportunity workplace.

Position Title Project Manager Function/Group Digital & Technology Location Mumbai (Powai) - Hybrid Mode Shift Timing General Role Reports to Sr. D&T Manager, Transformation & Portfolio Management Remote/Hybrid/in-Office Hybrid ABOUT GENERAL MILLS We make food the world loves: 100 brands. In 100 countries. Across six continents. With iconic brands like Cheerios, Pillsbury, Betty Crocker, Nature Valley, and Hagen-Dazs, weve been serving up food the world loves for 155 years (and counting). Each of our brands has a unique story to tell. How we make our food is as important as the food we make. Our values are baked into our legacy and continue to accelerate us into the future as an innovative force for good. General Mills was founded in 1866 when Cadwallader Washburn boldly bought the largest flour mill west of the Mississippi. That pioneering spirit lives on today through our leadership team who upholds a vision of relentless innovation while being a force for good. For more details check out http://www.generalmills.com General Mills India Center (GIC) is our global capability center in Mumbai that works as an extension of our global organization delivering business value, service excellence and growth, while standing for good for our planet and people. With our team of 1800+ professionals, we deliver superior value across the areas of Supply chain (SC) , Digital & Technology (D&T) Innovation, Technology & Quality (ITQ), Consumer and Market Intelligence (CMI), Sales Strategy & Intelligence (SSI) , Global Shared Services (GSS) , Finance Shared Services (FSS) and Human Resources Shared Services (HRSS).For more details check out https://www.generalmills.co.in We advocate for advancing equity and inclusion to create more equitable workplaces and a better tomorrow. JOB OVERVIEW Function Overview The Digital and Technology team at General Mills stands as the largest and foremost unit, dedicated to exploring the latest trends and innovations in technology while leading the adoption of cutting-edge technologies across the organization. Collaborating closely with global business teams, the focus is on understanding business models and identifying opportunities to leverage technology for increased efficiency and disruption. The team's expertise spans a wide range of areas, including AI/ML, Data Science, IoT, NLP, Cloud, Infrastructure, RPA and Automation, Digital Transformation, Cyber Security, Blockchain, SAP S4 HANA and Enterprise Architecture. The MillsWorks initiative embodies an agile@scale delivery model, where business and technology teams operate cohesively in pods with a unified mission to deliver value for the company. Employees working on significant technology projects are recognized as Digital Transformation change agents. The team places a strong emphasis on service partnerships and employee engagement with a commitment to advancing equity and supporting communities. In fostering an inclusive culture, the team values individuals passionate about learning and growing with technology, exemplified by the "Work with Heart" philosophy, emphasizing results over facetime. Those intrigued by the prospect of contributing to the digital transformation journey of a Fortune 500 company are encouraged to explore more details about the function through the following Link Purpose of the role The Digital and Technology team at General Mills executes a portfolio of projects leveraging multiple methodologies ranging from traditional to agile product management. We are looking for an experienced, passionate, outcome-oriented senior Project Manager to contribute to the Global Digital Transformation initiative at General Mills. The Project Manager is responsible for leading multiple strategic D&T projects or a program to deliver capabilities that are high impact, high value outcomes, while managing budget, scope, and schedule. Candidate must have demonstrable experience of leading complex projects over entire lifecycle through usage of standardized project management methodology across the spectrum from traditional to agile project delivery. This role will not have direct reports but shall be responsible for execution of work through matrixed org. Project Manager is required to participate in strategic discussions and demonstrate ownership with clear domain expertise, strategic thought, clear expression and a deep understanding of value drivers and key parameters. KEY ACCOUNTABILITIES Successfully deliver desired outcomes for strategic project(s)/product teams, taking them from complex, ambiguous strategic intent to implemented, measurable outcomes. Lead, inspire, motivate, coach and energize the team to deliver results, managing team progress, timelines, cost and resources influencing highest-value deliverables are delivered. Lead the identification, management, and mitigation of highest risks, especially those related to business risk or potential business disruption. Strong organizational and budget management skills demonstrating financial acumen, working in liaison with Finance, HR, business and other functions as required. Facilitate ceremonies (daily scrum, spring planning, sprint review and retrospective) and the ability to drive estimations. Own schedules, outline key milestones, traffic deliverables, identify risks and solutions, and deliver specific project artifacts. Demonstrate thought leadership, an agile mindset and values in daily work and organization to deliver short and long term business goals. Proven ability and experience in successfully managing a complex program or multiple projects and/or workstreams with a focus on the big-picture - anticipate and isolate patterns, identify gaps and catalyse resolutions employing prioritization for maximum outcome. Actively engage with a distributed, global project/portfolio management community to continuously evolve capabilities, re-imagine ways of working and deliver the overall portfolio in line with stated business outcomes. Influence both Digital & Technology and Business plans to address and resolve risks provide an effective and efficient bridge to ensure teams are able to collaborate and deliver. Effectively communicate project status, risks and issues, and escalate for resolution when appropriate. Tailor the message appropriately to all levels of project leadership. Effectively partner & collaborate with 3rd Party Vendors, representing General Mills priorities, providing strong governance and managing risk from such deliveries. Provide clear guidance and direction to team members, laddering work to the project, function, and corporate strategy. Guide and coach the team on PM/Agile practices. Build and maintain trusted, collaborative working relationships with project team members (including global & remote employees and teams of any size and membership), leadership, stakeholders, and sponsors. Strong partnership with the business with ability to seamlessly connect between Digital & Tech and Business teams. Build standards and best practices to advance the Project Management team. Provide mentorship, modelling, and coaches to others Experiment and prepare for emerging trends and industry shifts. Develop self and others with understanding of emerging trends. Willingness to undertake projects with globally distributed teams, with flexible hours across multiple timezones. MINIMUM QUALIFICATIONS 8+ years work experience, with 5+ years of Project Management experience across traditional and agile based projects. Demonstrable experience of working with and adapting to diverse Project Management methodologies, processes, workflows, and terminology including demonstration of effective scope, timeline, budget and risk management. Expert in project and process management having contributed to evolution and implementation of best practices across both agile and traditional project management. Demonstrated drive to successfully deliver high impact, high value project/product outcomes within project constraints and guidelines on a wide variety of projects including Technology implementations, Strategic initiatives, Portfolio Shaping and Transition Services. Proven ability and experience in successfully managing multiple, complex projects simultaneously. Consumer First (client focused) mindset: proven ability and experience in building and maintaining trusted and credible client relationships Excellent communication skills ability to communicate with the team and various stakeholders (oral & written) Ability to adapt style and approach to unique needs of clients and team members Proven experience with early risk identification and mitigation, particularly those with strong business impact or potential for disruption. Adept at managing complexity under pressure. Demonstrated ability to independently take on and ambitious and ambiguous initiatives and quickly drive clarity and high level and detailed plans to advance toward outcomes. Identify and solve for blockers and bottlenecks, make trade-offs to balance needs, and know when to escalate to keep the project moving forward. Ability to discern and ask insightful or difficult questions and maintain a multi-perspective approach while driving to appropriate and timely decisions Excellent verbal and written communication skills with ability to tailor communication to any level of the organization including senior leaders Demonstrated ability to synthesize complex issues and concepts and articulate recommendations clearly and concisely Proven ability and experience in influencing and managing conflict at all levels of the organization including senior leaders. Ability to self-manage multiple, competing priorities and deliverables simultaneously. History of teamwork and willingness to roll up ones sleeves to get the job done. Meticulous attention to detail, coupled with a proven ability to see the big picture. Knowledge and proficiency with MS Office and Project Management tools Bachelor's degree in engineering, business or related field PREFERRED QUALIFICATIONS Experience of managing techno-functional outcomes ability to interface between Digital & Technology teams and Business teams Business analysis skills Experience in consumer food industry considered a plus, especially in Supply Chain or Commercial functions. Working knowledge on DevOps, Agile development processes, exploration and POCs Works well collaboratively across functional team boundaries Ability to work in a fast-paced, complex and transforming environment. Candidate should be flexible, reliable, can take initiative, can deal with responsibility, and have a "can do" attitude Familiarity with specific workflow tools such as Jira, Microsoft Azure DevOps, Confluence, etc. Relevant certifications, such as PMP, SAFe, CSM

About the Role: We are seeking an experienced Scrum Master to lead and facilitate agile delivery for our backend engineering teams. This role requires not just strong agile coaching skills but also a basic technical understanding of backend systems to effectively partner with engineers and stakeholders. The ideal candidate is someone with hands-on experience working alongside backend teams, who can bridge communication between technical and non-technical groups. Key Responsibilities: Facilitate agile ceremonies: daily stand-ups, sprint planning, backlog refinement, sprint reviews, and retrospectives Guide backend engineering teams on Scrum best practices and agile principles Remove impediments and help the team maintain focus on sprint goals Collaborate closely with Product Managers and Engineering Managers to prioritize work and plan releases Help track technical progress and communicate blockers, risks, and dependencies Support the teams continuous improvement efforts and foster a culture of learning Drive alignment between technical and product teams, helping translate technical discussions into actionable outcomes Use agile tools (e.g., JIRA, Confluence, notion) to manage sprints and report key metrics Track and communicate team progress using relevant metrics (e.g., burndown charts, velocity) Coach the team on self-organization, accountability, and cross-functionality Foster a positive, collaborative, and open team environment Requirements: 2.5 years of experience as a Scrum Master (preferably with backend or infrastructure engineering teams) Strong grasp of Scrum practices, principles, and frameworks Basic technical knowledge of backend system concepts (APIs, microservices, databases, etc.) Bachelors degree (or equivalent) in Information Technology, Computer Science, or a related field Certified Scrum Master (CSM), PSM, or equivalent agile certification (preferred) Experience working with cross-functional technical teams Strong facilitation, coaching, and conflict-resolution skills Familiarity with agile tools (JIRA, Confluence, notion or similar) Excellent facilitation, coaching, and communication skills Experience working with cross-functional software development teams Familiarity with Agile tools (JIRA, Confluence, etc.) Strong problem-solving and conflict-resolution abilities Ability to manage multiple stakeholders and balance competing priorities Nice to Have: Exposure to CI/CD pipelines, cloud platforms, or microservices architectures Experience in scaling agile practices across multiple teams Knowledge of additional frameworks like Kanban, SAFe, or LeSS.

Find below the Job Description: Shift timing - 2PM to 11 PM Role Responsibilities: The ServiceNow Consultant is responsible for developing technical solutions on the ServiceNow platform to satisfy the business needs of the IT department and beyond. Development of ITSM & other modules (GRC, SECOPS, HRSD, CSM, ITBM) in ServiceNow Platform. Always follow best development practices during support and development. Support other developers in their work to integrate existing systems with Service Now. Strong hands-on ServiceNow experience (either support or development). Creating technical design document and writing Unit test cases. Knowledge in Web Technologies (XML, HTML, JAVA Script, etc.) Will be essential. ServiceNow upgrade hands-on. Very good knowledge of the ITSM/GRC/SECOPS/HRSD/CSM/ITBM process. Exceptional Interpersonal Skills & Ability to work Independently and with a team. Ability to work in second shift in India when required Requirement: Candidate should have the ability to perform in a dynamically changing environment Should have prior working experience in ServiceNow tool Service Now Integration to various solutions (SaaS, External Apps) using REST API / webservice / JSON / ServiceNow Scripting. Ability to work under pressure and handle crunched timelines Excellent verbal/written communication, collaboration, analytical and presentation skills to lead an environment driven by customer service and teamwork Must-Have Certifications Certified System Administrator (Desired) ITIL Certifications (desired) Other Service-Now Certifications (Preferred)

Job Title: ServiceNow Architect Location: Pune Experience: 12+ Years Industry: Technology, Media & Telecommunications (TMT) Domain Focus: Sales and Order Management (SOM) About the Role: We are seeking a seasoned ServiceNow Architect to lead the design and implementation of scalable solutions, with a focus on Sales and Order Management (SOM) and TMT industry modules. You will collaborate with business and technical teams to deliver impactful, enterprise-grade ServiceNow solutions. Key Responsibilities: Architect and implement end-to-end ServiceNow solutions aligned with business goals. Leverage deep TMT industry knowledge to drive adoption of SOM and related applications. Collaborate with stakeholders to gather requirements and translate them into technical designs. Guide development teams, ensure best practices, and conduct architecture reviews. Stay current with ServiceNow releases , especially SOM and TMT suites. Ensure effective use of modules: ITSM, ITOM, CSM, FSM, and Service Portal . Define governance frameworks and ensure compliance with architecture standards. Key Qualifications: 12+ years of hands-on ServiceNow experience with expertise in architecture, integrations (REST/SOAP), and platform configuration. Strong command over CMDB , CSDM , data modeling , and DevOps strategies . Experience working in or with telecom clients is highly desirable. Proven leadership in client-facing roles with excellent communication and stakeholder management skills.

Greetings !!! We are looking for experienced IT Project Manager to oversee the successful delivery of technology projects. The ideal candidate will have a proven track record in managing IT initiatives, ensuring alignment with business objectives and leading cross-functional teams from initiation through completion. Hands on experience in project management, with a strong background in information technology and a deep understanding of project management principles, methodologies and best practices. This role will involve planning, executing and finalizing projects according to strict deadlines and within budget, while ensuring the highest level of quality and customers satisfaction. This position is the beginning for a formal PMO department in Pronteff and has potential for growth. Responsibilities: Manage end-to-end IT projects software development, infrastructure, cloud or digital transformation. Define project scope, goals, deliverables, timelines, and budgets in collaboration with stakeholders. Develop detailed project plans and monitor progress, risks and issues. Coordinate internal resources and third-party vendors. Drive team performance, ensuring project milestones are met. Ensure adherence to project management frameworks Agile, Scrum, or Waterfall as applicable. Prepare and present project status reports to stakeholders and leadership. Manage project documentation, change requests and lessons learned. Promote best practices in project governance and risk management. Requirements: Bachelors degree in Information Technology, Computer Science, Business Administration, or a related field. A Masters degree is a plus. 6+ years of experience in IT project management. Strong understanding of software development, system integration and IT infrastructure. Proficiency in project management tools such as MS Project, JIRA, Asana or Trello. Hands-on experience managing cross-functional teams. Excellent written and verbal communication skills, with the ability to present complex information clearly to stakeholders. Certification preferred: PMP, PRINCE2, Scrum Master or similar. Excellent communication, stakeholder management and problem-solving skills. Education: Bachelors degree in Information Technology, Computer Science, Business Administration, or a related field. A Masters degree is a plus.

Diverse Lynx is looking for ServiceNow Developer to join our dynamic team and embark on a rewarding career journey Develop and implement new ServiceNow applications and integrations from initiation to completion, tailored to the customer requirements Develop workflows and scripts to personalize existing ServiceNow applications and automate and improve business processes Understand detailed requirements and own your code from design, implementation, test automation, and delivery of high-quality solutions to our customers Design quality features and thinks about how the applications and solutions will evolve in the future Solving complex problems in a highly dynamic and agile environment Having a strong focus on code quality and reusability Servicenow Developer :- ITSM,ITOM,HRSD,CSM.

Diverse Lynx is looking for ServiceNow Developer to join our dynamic team and embark on a rewarding career journey Develop and implement new ServiceNow applications and integrations from initiation to completion, tailored to the customer requirements Develop workflows and scripts to personalize existing ServiceNow applications and automate and improve business processes Understand detailed requirements and own your code from design, implementation, test automation, and delivery of high-quality solutions to our customers Design quality features and thinks about how the applications and solutions will evolve in the future Solving complex problems in a highly dynamic and agile environment Having a strong focus on code quality and reusability

AI Success Manager About Our Client: Our client is a tech-enabled outsourcing platform that integrates AI with human expertise to deliver exceptional customer experiences. Their servicesranging from telecalling to sales and supportleverage automation and trained professionals to drive efficiency, reduce costs, and scale business growth across industries. Job Description: AI Success Manager Location: Noida Experience: 3+ Years Qualification: Bachelors in Engineering or relevant field About the role: This is a customer-facing, project management + technical role focused on deploying AI voice/chat agents for clients. Youll act as a bridge between customers, tech, and internal teamsmaking sure the AI agent is designed, integrated, tested, launched, and improved continuously. Responsibilities: Conduct deep-dive sessions to capture goals, data flows, compliance rules, and success metrics. Translate requirements into a clear agent blueprint for building AI agent—conversation flows, prompts, fallback logic, and reporting. Coordinate Product, Engineering, and Ops to configure, test, and launch the AI agent within agreed timelines and budgets. Connect the agent with CRMs, telephony, and data sources via APIs and webhooks; validate end-to-end hand-offs. Guide customers through UAT, collect feedback, and secure go-live approval. Track containment rate, CSAT, and other KPIs; fine-tune prompts and flows to boost performance. Identify new use cases and channels, build business cases, and partner with Sales to grow account revenue. Surface product gaps and influence the roadmap with data-backed insights. Support and coordinate with the operations team and other stakeholders to ensure seamless delivery to customers. Raise open issues with cross-functional teams and drive resolution in a timely manner. “Growth” getter & upseller: Find opportunities to upsell/cross-sell/upgrade in existing customer base to expand the MRR or recurring revenue. Solicit references from existing customers. Own the customer journey from kickoff to steady state, helping prompt writers design, launch and iterate on their AI agents. Coordinate with finance teams for billing initiatives. Run regular check-in meetings through weekly, monthly, and quarterly business reviews to proactively address customer needs, and concerns, and provide quick and effective solutions. Requirements: 3+ years in customer-facing implementation of conversational AI (voice or chat). Proven experience integrating AI solutions with CRMs or ticketing platforms (e.g., Zendesk, Freshdesk, custom stacks). Comfort with basic web tech and APIs, enough to collaborate effectively with engineers. Strong project-management discipline: scoping, timelines, risk mitigation, stakeholder updates. Executive-level communication skills; able to translate technical details into business impact. Mindset of continuous improvement—you treat go-live as Day 1, not done. About Hireginie: Hireginie is a prominent talent search company specializing in connecting top talent with leading organizations. We are committed to excellence and offer customized recruitment solutions across industries, ensuring a seamless and transparent hiring process. Our mission is to empower both clients and candidates by matching the right talent with the right opportunities, fostering growth and success for all.

We are looking for strong Software Project managers who can identify, plan, track, manage and report status of the project deliverables, ensure the development process is defined and adhere to properly for the Cloud platform Service Engineering team at IBM. You should be an experienced project manager, managed large agile engineering team deliverables, have hands on experience with leading development tools, rich experience reporting and project dashboard creation, status update to executives and excellent communication skills. Conduct release management meetings, coordinate between various stake holders to plan releases, Conduct dev/sec ops meetings and maintain release schedules. Required education Bachelor's Degree Preferred education Bachelor's Degree Required technical and professional expertise Candidates must have experience in multiple Agile project management methodologies, primarily Scrum and Kanban, as well as Waterfall.Candidates should be well versed in continually prioritizing work amongst a diverse, technical portfolio. The Project Manager will be responsible for prioritising the focus of team membersto hit milestones and measurable progress is being made towards strategic objectives. This role will require frequent communication with a diverse set of stakeholders of varying levels of technical proficiency, so a moderate level of knowledge of software development and support is integral to success in the role. 8-12 years of high-tech industry experience with a track record of experience in program management or project management. Experience in running scrums and scrum of scrums as a scrum master and implementing agile practices in the project/program management Creating and maintaining project documentation using existing processes Managing progress of multiple concurrent projects and coordinating milestone reviews including supporting hiring of team members Create and update weekly status updates to management and stakeholders on progress of all projects in portfolio Coordinate milestoneTracking progress of bugs and feature requests inusing existing processes Working with stakeholders and team management on prioritization of upcoming milestones Experience in tools such as Jira, GitHub, Zenhub, knowledge of Continuous Integration and Continuous Development (1 years’ experience with issue tracking software (Zenhub, Trello, Jira, etc. Moderate knowledge of Git) Excellent knowledge of product life cycle, tools, processes and operations planning. Ability to create and maintain master project plan in collaboration with all stakeholders, drive periodic meetings to meet the project plan and present the report to senior leadership (Moderate knowledge of project tracking software (OmniPlan, MS Project)) Ability to identify risks in the early stage, bring it to senior leadership attention and proactively work with internal or dependent teams to resolve the issues. Ability to front end the team/program compliance status to senior management and various compliance assessment teams across worldwide. Ability to work effectively as part of a team along with excellent written and verbal communication skills Ability to work in an overlapping shift (4-5 hours of overlap with the USA teams) PMP / Prince 2 and Agile Credentials like PMI - ACP or Certified Scrum Master (CSM) are a must Comfort in creating and updating processes as team expectations evolve Preferred technical and professional experience *Familiar with Cloud technology, Agile Methodology Managing progress of multiple concurrent projects and coordinating milestone reviews including supporting hiring of team members Create and update weekly status updates to management and stakeholders on progress of all projects in portfolio Coordinate milestoneTracking progress of bugs and feature requests inusing existing processes Working with stakeholders and team management on prioritization of upcoming milestones Experience in tools such as Jira, GitHub, Zenhub, knowledge of Continuous Integration and Continuous Development (1 years’ experience with issue tracking software (Zenhub, Trello, Jira, etc. Moderate knowledge of Git) Excellent knowledge of product life cycle, tools, processes and operations planning. Ability to create and maintain master project plan in collaboration with all stakeholders, drive periodic meetings to meet the project plan and present the report to senior leadership (Moderate knowledge of project tracking software (OmniPlan, MS Project))

As an Associate at IBM, you'll work with clients to co-create solutions to major real-world challenges by using best practice technologies, tools, techniques, and products to translate system requirements into the design and development of customized systems. Your primary responsibilities include: Working on the end-to-end feature development and solving challenges faced in the implementation. Collaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Being eager to learn new technologies and implementing the same in feature development Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Experience in Implementation, and design ServiceNow CSM solutions Experience in CSM Application related integration use cases Excellent in client stakeholder and customers management and ServiceNow Certifications will have added advantage Deep understanding and solutioning capabilities in ServiceNow Global scope and foundational data such as Location, Organization, CMDB In-depth experience and solutioning capabilities using Scoped Application Preferred technical and professional experience Experience in Implementation, and design ServiceNow CSM solutions Experience in CSM Application related integration use cases Excellent in client stakeholder and customers management and ServiceNow Certifications will have added advantage Deep understanding and solutioning capabilities in ServiceNow Global scope and foundational data such as Location, Organization, CMDB In-depth experience and solutioning capabilities using Scoped Application

As a Team Lead, your responsibilities will include. Work allocation and management of day-to-day work of the team On-time delivery of services with absolute best quality Supporting and mentoring of the team Be first point of escalation for your team members. Setting goals, monitoring performance of team members, Quarterly Check-ins and annual appraisals Providing necessary support to your reporting manager Coordination and collaboration with Regional Leads on activities pertaining to your team and share updates on a regular basis. As a CSM, your responsivities will include Own a set of accounts and drive product adoption, renewal and expansion Be a strategic advisor, establish and build strong customer relationships Deliver value associated with customer investment in Apptio’s Cloudability Products Understand Customer’s use cases with respect to FinOps and ensure that those asks are implemented by working closely with Product Managers, Engineering and Support teams. Ensure Customer realizes maximum value by providing required support, product training and business reviews which in turn leads to retention Conduct regular cadence with the Customer and update them regarding the new features/releases of Apptio Products and helping them understand what value theybring to the table Required education Bachelor's Degree Required technical and professional expertise Strong understanding of Cloud Computing concepts and hands on experience in AWS / Azure / GCP / OCI Knowledge of the SaaS industry and software products Excellent communication and relationship-building skills Ability to effectively present information (oral and written) and respond to customer questions in one-on-one and group settings Ability to prioritize and multitask in a fast-paced environment 7-10 years of industry experience 2-3 years of team leading/management experience (10–15 member team) At least a 3-year college degree in associated field. Preferred technical and professional experience

We Advantum Health Pvt. Ltd - US Healthcare MNC looking for Scrum Master. We Advantum Health Private Limited is a leading RCM and Medical Coding company, operating since 2013. Our Head Office is located in Hyderabad, with branch operations in Chennai and Noida. We are proud to be a Great Place to Work certified organization and a recipient of the Telangana Best Employer Award. Our office spans 35,000 sq. ft. in Cyber Gateway, Hitech City, Hyderabad Job Title: Scrum Master Location: Hitech City, Hyderabad, India Work from office Ph: 9177078628, 7382307530, 9059683624 Address: Advantum Health Private Limited, Cyber gateway, Block C, 4th floor Hitech City, Hyderabad. Location: https://www.google.com/maps/place/Advantum+Health+India/@17.4469674,78.3747158,289m/data=!3m2!1e3!5s0x3bcb93e01f1bbe71:0x694a7f60f2062a1!4m6!3m5!1s0x3bcb930059ea66d1:0x5f2dcd85862cf8be!8m2!3d17.4467126!4d78.3767566!16s%2Fg%2F11whflplxg?entry=ttu&g_ep=EgoyMDI1MDMxNi4wIKXMDSoASAFQAw%3D%3D Key Responsibilities: Facilitate all Scrum ceremonies (Daily Standups, Sprint Planning, Sprint Reviews, and Retrospectives) Serve as a servant-leader and coach to the team, ensuring adherence to agile principles and practices Work closely with Product Owners to ensure the product backlog is well-groomed and prioritized Identify and remove impediments that hinder team productivity Foster a culture of continuous improvement and collaboration Monitor and track sprint progress using agile tools (e.g., Jira, Azure DevOps, Trello) Shield the team from external interruptions and distractions Promote self-organization and accountability within the team Support the team in meeting their delivery commitments Coach stakeholders and management on Agile best practices Preferred Skillset: Bachelors degree in Computer Science, Engineering, Business, or related field Certified Scrum Master (CSM) or equivalent Agile certification required 3+ years of experience as a Scrum Master or in a similar Agile role Strong understanding of Agile frameworks (Scrum, Kanban, SAFe) Experience using agile project management tools (e.g., Jira, Confluence, Asana) Excellent communication, facilitation, and interpersonal skills Follow us on LinkedIn, Facebook, Instagram, Youtube and Threads for all updates: Advantum Health Linkedin Page: https://www.linkedin.com/showcase/advantum-health-india/ Advantum Health Facebook Page: https://www.facebook.com/profile.php?id=61564435551477 Advantum Health Instagram Page: https://www.instagram.com/reel/DCXISlIO2os/?igsh=dHd3czVtc3Fyb2hk Advantum Health India Youtube link: https://youtube.com/@advantumhealthindia-rcmandcodi?si=265M1T2IF0gF-oF1 Advantum Health Threads link: https://www.threads.net/@advantum.health.india HR Dept, Advantum Health Pvt Ltd Cybergateway, Block C, Hitech City, Hyderabad Ph: 9177078628, 7382307530, 9059683624

ServiceNow Now Assist, Open AI Integration with ServiceNow ITSM,ITSM & CSM,workflows, UI policies, business rules, and UI actions,Write and modify scripts in JavaScript (both client and server-side),Open AI Integration

We're hiring Scrum Master at Kiya.ai Job Title : Scrum Master Payments Domain Location: Pune (Hybrid Minimum 3 days/week in-office) Experience: 6+ years total, with 3+ years as a Scrum Master Certifications: CSM or PSM (SAFe SSM is a plus) About the Role: We are hiring a Scrum Master to lead two Agile teams within our clients payments division. The ideal candidate will have a solid understanding of Agile/Scrum principles, proven experience in leading Scrum teams, and domain expertise in the Payments or BFSI sector . Key Responsibilities: Lead and facilitate Agile ceremonies (Daily Stand-ups, Sprint Planning, Reviews, Retrospectives) Guide and coach teams on Agile practices and values Ensure proper usage of JIRA and Confluence for backlog and documentation management Foster a culture of continuous improvement, collaboration, and learning Remove impediments for the team and ensure smooth delivery of sprints Work closely with Product Owners, Development, and QA teams Manage dependencies and risks associated with team delivery Support the teams adoption of CI/CD and DevOps best practices Act as a servant leader, ensuring team health and performance Engage with stakeholders, ensuring transparency and communication Key Requirements: 6+ years of overall IT experience , with 3+ years in Agile/Scrum as a Scrum Master Proven experience in leading Agile teams Strong hands-on experience with JIRA and Confluence Payments domain experience is mandatory Experience with CI/CD pipelines and DevOps tooling/processes Excellent communication and stakeholder management skills Must hold CSM or PSM certification ; SAFe SSM is a plus Experience in BFSI or peer banking organizations is highly desirable Strong problem-solving skills and a willingness to learn and adapt Work Arrangement: Hybrid model Minimum 3 days per week onsite at Pune office If interested please share your resume to subashini.gopalan@kiya.ai

Greetings!!! We have an urgent opening Scrum Master / Release Train Engineer(RTE)- Remote Role:- Scrum Master / Release Train Engineer(RTE) Location- Remote Duration: Long term Contract Budget: 22 LPA Rotational Shift: 9am-6pm, 12pm to 9 pm, 6pm to 3am Immediate to 15 days Joiner JD: Skills & Qualifications 8-10 years of experience as a dedicated Scrum Master and RTE in a scaled Agile environment Strong knowledge and proven experience of Agile, Scrum, and SAFe frameworks Experience working in corporate applications in Finance, HR, Legal, or EDNA, domain. AI delivery project experience desired. Hands-on experience with Miro, Mural, Jira, Confluence, and Agile reporting tools, such as Smartsheets Consulting experience desired Excellent communication, facilitation, and stakeholder management skills Ability and flexibility to work across global teams and time zones Required Certifications • Certified Scrum Master (CSM) • SAFe Release Train Engineer (RTE) or equivalent SAFe certification If you're interested, please send your resume to suhas@iitjobs.com.

We are looking for a ServiceNow Developer with expertise in Order Management for the Telecom module. Experience: 5+ Years in ServiceNow Development, with CSM and Telecom Order Management experience Position Type: Full-time Key Responsibilities: Design, develop, and implement solutions on the ServiceNow platform , specifically in the Order Management for Telecom (OMT) module. Collaborate with Business Analysts, Solution Architects, and cross-functional teams to gather and analyze requirements. Develop ServiceNow catalog items, workflows, business rules, client scripts, UI policies, and custom applications to meet telecom order management needs. Configure and customize Order Management modules to enable seamless handling of product orders, service requests, and provisioning workflows. Integrate ServiceNow with third-party systems, OSS/BSS platforms, and legacy systems commonly used in telecom environments. Support UAT, defect fixing, and performance tuning for order management processes. Follow Agile delivery practices and participate in daily stand-ups, sprint planning, and retrospectives. Ensure compliance with coding standards, security guidelines, and ITSM best practices. Required Skills: 5+ years of hands-on development experience in ServiceNow platform . Strong knowledge of ServiceNow Order Management for Telecom (OMT) module. Experience in ServiceNow CSM (Customer Service Management) and/or ITSM is an advantage. Proficient in JavaScript, REST/SOAP integrations, ServiceNow Flow Designer, and Service Portal. Telecom domain knowledge, particularly Order-to-Activation processes, Product Catalogs, Service Requests, and Fulfillment . Ability to write technical documentation, design documents, and deployment guides. Experience in working in Agile/DevOps environments. Certifications ServiceNow Certifications ( Certified System Administrator, Certified Application Developer, Telecom Order Management certification ) Nice to Have: Exposure to CPQ (Configure Price Quote) processes in telecom. Experience with Performance Analytics, Virtual Agent, or other advanced ServiceNow capabilities.

Responsibilities Successfully plan, execute, monitor, control, and close all technical tasks related to configuration and implementation of all aspects of the ServiceNow platform. • Perform development and configuration of a variety of areas including, but not limited to Incident, Service Catalog, Problem, Change, Knowledge, Asset Management, Configuration Management (CMDB), Reporting, Agent Workspace and Employee Center. • Create/configure and write advanced scripting in Business Rules, Script Includes, REST API, UI Policies, Client Scripts, ACLs, Notifications, UI Pages, UI Macros, and SLAs/OLAs. • Integrations knowledge using REST, SOAP • Hands-on Experience on Service Portal • Hands-on Experience on Performance Analytics • Have knowledge on workflow build or modify workflows and/or Flow Designer based on the requirements • Provide technical support assistance to diagnose and resolve issues and troubleshoot complex how to’ questions. • Define complex application development administration and programming standards. • Works collaboratively with peers to coordinate the overall delivery of technology solutions to the business groups. • Support and create any necessary project documentation that relates to evidencing our requirements. Documenting our processes and procedures and supporting the creation of solution and operations documents. • Experience in implementation of ServiceNow HAMPro, SAMPro, Discovery, Integration Hub is an added advantage • You will explore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build POCs • You will create requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements. • You will support configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives • You will also contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Additional Responsibilities: 3 to 5 years of experience as ServiceNow Developer (implementation role). • Good knowledge of ServiceNow and ITIL. • Understanding Scrum Methodology. • Strong engagement, communication and facilitation skills. • ServiceNow Certified System Administration Technical and Professional Requirements: Primary skills:Technology->Infra_ToolAdministration-ITSM->ServiceNow,Technology->Infra_ToolAdministration-ITSM->ServiceNow-CSM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-HRSD,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITAM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITBM,Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM Preferred Skills: Technology->Infra_ToolAdministration-ITSM->ServiceNow Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITBM Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITOM Technology->Infra_ToolAdministration-ITSM->ServiceNow-HRSD Technology->Infra_ToolAdministration-ITSM->ServiceNow-CSM Technology->Infra_ToolAdministration-ITSM->ServiceNow-ITAM