1189 Csm Jobs - Page 10

Position Overview: As a Customer Success Manager, you will play a pivotal role in ensuring the success and satisfaction of our clients. You will be responsible for building and maintaining strong relationships with our clients, understanding their needs, and providing tailored solutions to drive value and ensure their success with our products/services. Responsibilities - 1. Stakeholder Management: Lead and drive client meetings, performing regular check-ins to evaluate the value our solution is creating for them. Deep dive into any potential issues or challenges clients may be facing and provide effective solutions. 2. Product Excellence: Drive product excellence through solutioning by unde...

We are looking for Project Managers / Scrum Master to join us immediately Location - Chennai (only) Required Skill Sets: Demonstrable expertise of agile methodology and frameworks like Scrum, Kanban, etc. • Thrives in a highly collaborative, fast paced environment • Expert coach on implementation of agile scrum • Deep understanding of the fundamentals of iterative and incremental development • Strong knowledge of Scrum theory, rules and practices • Strong understanding of SDLC and Agile procedures to predict the development teams needs • Solid experience working with Architecture teams to assess and size story/epics • Passionate commitment to delivering products on time • Comfortable with pr...

Job Title: ServiceNow Developer Location: Bangalore / Pune (Hybrid 2 days WFO/remote) Experience: 4–9 Years Employment Type: Full-time Job Description We are hiring experienced ServiceNow Developers with strong expertise across multiple modules and relevant certifications to build high-performance solutions on the ServiceNow platform. Key Requirements 4–9 years of hands-on experience in ServiceNow development Expertise in modules: ITSM, ITOM, CSM, FSM, GRC Mandatory Certifications: ServiceNow CSA (Certified System Administrator) CAD (Certified Application Developer) CIS (Any specialization: ITSM / ITOM / CSM etc.) Strong skills in JavaScript, Flow Designer, Business Rules, UI Policies, REST/...

Role & responsibilities A Senior CSM ServiceNow Implementer position is available, requiring a technical background with experience in Customer Service Management (CSM). Applicants should have 710 years of IT experience, including at least 5 years in ServiceNow development and a minimum of 2 years focused on CSM implementations. This role involves delivering enterprise-level solutions within an Agile framework. Responsibilities include configuring and customizing features within the ServiceNow CSM module, such as case management, transform maps, access control lists (ACLs), Agent Workspace, Flow Designer, business rules, UI policies, UI scripts, and scheduled jobs. The role also requires des...

We are seeking a skilled and certified Scrum Master with experience in the finance domain to lead Agile practices within our development teams. In this role, you will play a crucial part in ensuring the timely and efficient delivery of financial software solutions by coaching the team, removing impediments, and maintaining alignment with Agile principles. Your key responsibilities will include facilitating Agile ceremonies such as daily stand-ups, sprint planning, sprint reviews, and retrospectives. You will guide and coach the team in Agile practices, ensuring strict adherence to Scrum principles. Collaborating closely with product owners, business analysts, and stakeholders in the finance ...

Description: *ServiceNow APM Expertise: Deep understanding of the APM (Application Portfolio Management) module, its functionalities, and how it integrates with the rest of the ServiceNow platform. *CMDB Knowledge: Strong understanding of CMDB principles, CI relationships, and how they apply to business applications and services within APM. *ServiceNow Scripting: Proficiency in JavaScript, Glide API, and other relevant scripting languages for customizing and extending APM functionalities. *Integration Skills: Expertise in integrating ServiceNow with other systems using REST/SOAP *APIs and other integration methods to gather data for APM. *ITBM/CSM Modules: Familiarity with other IT Business ...

As a ServiceNow Solution Architect for NewRocket's Technology Practice, you will play a crucial role in leading the successful delivery of ServiceNow solutions and services for large client programs. Your responsibilities will include mentoring a team of Software Engineers, aligning project tasks with engineers" skill sets, hosting workshops, architecting, designing, and implementing solutions on the ServiceNow platform. You will also be involved in providing technical pre-sales support, defining technical solutions aligned with clients" business problems and ServiceNow Implementation Best Practices, monitoring engineers" work quality and delivery, conducting demos, and delivering documentat...

The job of an Implementation Manager at Etech Insights involves managing onboarding and free trial implementations for customers, ensuring all steps are completed efficiently to provide value quickly. You will work closely with customers to create content, customize training plans, deploy the organizational solution, and ensure successful outcomes. Conducting training sessions for clients, tracking and resolving issues, and adhering to internal processes for progress tracking and sharing learnings are also key responsibilities. The ideal candidate should have native or bilingual business-level English proficiency, along with at least 1 year of project management and customer-facing experienc...

Agile Scrum Master Location: Noida Experience: 8 to 12 years Education: B.E./ B.Tech./MCA Job Description Skilled and experienced Scrum Master to facilitate Agile practices across multiple teams (squads), Support cross-squad coordination at the Area level The ideal candidate will be a coach, and change agent, promoting Agile principles and removing impediments to ensure continuous delivery of value Key Responsibilities: Squad Level (Team Focus) Act as a leader and coach for 2 agile squads. Facilitate all Scrum ceremonies: Daily Standups, Sprint Planning, Reviews, and Retrospectives. Foster a collaborative and self-organizing team environment. Identify, track, and help remove team-level imped...

Job Title: Product/Business Analyst Location: Hyderabad About The Role We are seeking a detail-oriented and data-driven Product Analyst to support the development and optimization of our product, which integrates with CRM systems (e-g , Salesforce), finance tools (e-g , ERP, accounting software), and labor allocation modules You will play a key role in analyzing product performance, gathering business requirements, and collaborating with cross-functional teams to enhance user experience and operational efficiency, Key Responsibilities Analyze and document business requirements for invoicing workflows, including integration points with CRM, finance, and labour allocation systems, Collaborate ...

Apply now Senior Member Technical Staff ServiceNow Company: NEC Corporation India Private Limited Employment Type Office Location: Noida, UP, IN, 201305 Work Location: Hybrid Req ID: 4146 Description Job Title: Associate Manager Organization Name: NEC Corporation of India Ltd, Reporting Relationship: Reporting to Technical Architect Required Skills: ServiceNow Development and ITIL Key Responsibilities Participate in the full software development life cycle: Analysis, Design, Coding, Testing, Training, and Operational Support and development of ServiceNow, Complete development, configuration and workflow administration to support business processes in the platform, Project and people manageme...

Job Title: Procurement Manager_IoT Department / Group: IoT Location: Bangalore Reporting to: CEO Roles and Responsibilities Job Overview: Experienced and proactive CSM Specialist with a strong background in semiconductors, electromechanical, and passive components . The ideal candidate will have at least 5 years of experience in supply chain or customer supply management, and be capable of effectively negotiating with suppliers, vendors, and distributors while ensuring optimal inventory levels. Role Description - Manage end-to-end customer supply chain processes for semiconductor, electromechanical, and passive components. - Negotiate pricing, terms, and delivery schedules with suppliers, ve...

Responsibilities Successfully plan, execute, monitor, control, and close all technical tasks related to configuration and implementation of all aspects of the ServiceNow platform. • Perform development and configuration of a variety of areas including, but not limited to Incident, Service Catalog, Problem, Change, Knowledge, Asset Management, Configuration Management (CMDB), Reporting, Agent Workspace and Employee Center. • Create/configure and write advanced scripting in Business Rules, Script Includes, REST API, UI Policies, Client Scripts, ACLs, Notifications, UI Pages, UI Macros, and SLAs/OLAs. • Integrations knowledge using REST, SOAP • Hands-on Experience on Service Portal • Hands-on E...

Responsibilities Successfully plan, execute, monitor, control, and close all technical tasks related to configuration and implementation of all aspects of the ServiceNow platform. • Perform development and configuration of a variety of areas including, but not limited to Incident, Service Catalog, Problem, Change, Knowledge, Asset Management, Configuration Management (CMDB), Reporting, Agent Workspace and Employee Center. • Create/configure and write advanced scripting in Business Rules, Script Includes, REST API, UI Policies, Client Scripts, ACLs, Notifications, UI Pages, UI Macros, and SLAs/OLAs. • Integrations knowledge using REST, SOAP • Hands-on Experience on Service Portal • Hands-on E...

Role Description Our Technology, Data and Innovation (TDI) strategy is focusing on strengthening engineering expertise, introducing an Agile delivery model, as well as modernizing the Bank's IT infrastructure. You will be responsible for end-to-end delivery of entire engineering solutions to accomplish business goals. You will provide engineering thought leadership across teams, mentor and coach junior engineers and encourage continuous improvement in delivery practices. You will enjoy partnering closely with your clients whilst working within a broader creative, collaborative and innovative team, with a strong desire to make an impact. You will be joining Benchmarking application which is t...

About The Role Skill required: NA - Project Management Office (PMO) Mobilization & Run Designation: Mobilization Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? You will be aligned with our Mobilization vertical and help us contribute for large, complex programs across multiple work streams, which may include transition of work to other geographies, and be accountable for the success, effectiveness, on-time delivery, and business outcomes of the programme You will define and implement processes, organization and operating infrastructures required to set up and begin operations of a new outsourcing engagement or assist in the transition of servi...

About The Role Skill required: Digital Inside Sales - Inside Sales Designation: Delivery Lead Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years What would you do? This position is responsible for leading the drive of product adoption, deliver high levels of business value, and cultivate deep internal and external customer relationships. This role will assist with all aspects of renewals, account management, adoption, customer success planning, and expansion sales. The role drives overall customer satisfaction including reporting and analytics of revenue impact tied to client success, client testimonials, and client references. The team helps assess, design, build and...

About The Role Skill required: NA - Project Management Office (PMO) Mobilization & Run Designation: Mobilization Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? You will be aligned with our Mobilization vertical and help us contribute for large, complex programs across multiple work streams, which may include transition of work to other geographies, and be accountable for the success, effectiveness, on-time delivery, and business outcomes of the programme You will define and implement processes, organization and operating infrastructures required to set up and begin operations of a new outsourcing engagement or assist in the transition of se...

About The Role Skill required: NA - Project Management Office (PMO) Mobilization & Run Designation: Mobilization Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? You will be aligned with our Mobilization vertical and help us contribute for large, complex programs across multiple work streams, which may include transition of work to other geographies, and be accountable for the success, effectiveness, on-time delivery, and business outcomes of the programme You will define and implement processes, organization and operating infrastructures required to set up and begin operations of a new outsourcing engagement or assist in the transition of se...

Responsibilities Sprint planning and conducting daily scrums Grooming of backlog and managing retrospectives Maintaining RAID log for teams under management

Roles and Responsibilities Design, develop, and implement ITSM solutions using ServiceNow platform. Collaborate with stakeholders to gather requirements and deliver high-quality solutions. Develop custom workflows, business rules, and integrations to meet client needs. Provide technical guidance on CSM best practices and ITIL methodologies. Ensure compliance with industry standards (ISO) through documentation and testing. Desired Candidate Profile 6-8 years of experience in ITSM implementation or development on ServiceNow platform. Strong understanding of ITIL processes (incident management, problem management, change management). Experience with CSM tools such as Service Catalog Management ...

Responsive is the global leader in strategic response management software, dedicated to transforming how organizations share and exchange critical information. The AI-powered Responsive Platform is designed to manage responses at scale, enabling companies worldwide to accelerate growth, mitigate risk, and enhance employee experiences. With nearly 2,000 customers leveraging Responsive to respond to various requests such as RFPs, RFIs, DDQs, ESGs, security questionnaires, and more, the company is headquartered in Portland, OR, with additional offices in Kansas City, MO, and Coimbatore, India. As a Sr. Project Specialist in Digital Customer Success Programs at Responsive, you will play a crucia...

We are looking for a sharp, talented and energetic Technical Program Manager. As a FinTech TPM, you have the ability to deliver large cross-organisational software development projects at the intersection of e-commerce and payments. Building financial services is not easy, but you know what it takes to pull it off. What youll be doing: Interact with Project Sponsors, Project Stakeholders to define and deliver the projects. Lead end-to-end program management for strategic technical initiatives, from inception to successful delivery. Lead the planning, execution, and delivery of large-scale SAP programs (e.g., SAP S/4HANA, SAP ECC). Develop and maintain comprehensive program documentation, inc...

Develop clean, maintainable, and efficient code while following best practices and coding standards, Work closely with UX/UI designers to apply modern design principles and ensure a smooth user experience, Assist with complex feature requests and enhancements to improve application functionality and user experience, Utilize analytical and problem-solving skills to enhance, maintain, monitor, and troubleshoot front-end applications effectively, Ensure client needs are met throughout the systems analysis, development, and implementation phases by collaborating closely with stakeholders, Provide comprehensive development life-cycle services, from initial design through deployment and ongoing su...

Greetings from Aspire Systems!! We would like to give an opportunity again for your super talent. Aspire Systems is a global technology services firm serving as a trusted technology partner for our customers. We work with some of the world's most innovative enterprises and independent software vendors, helping them leverage technology and outsourcing in our specific areas of expertise. Our services include Product Engineering, Enterprise Solutions, Independent Testing Services and IT Infrastructure Support services. (https://www.aspiresys.com/) Our core philosophy of "Attention. Always." communicates our belief in lavishing care and attention on our customers and employees we appreciate your...