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Servicenow Business Analyst (CSM) - PAN INDIA Capgemini

5.0 - 10.0 years

5 - 15 Lacs

pune, bengaluru, mumbai (all areas)

Hybrid

Role - Servicenow BA (CSM) Location PAN India Exp – 5yrs to 12yrs Notice Period – Immediate – 30 days Role Overview: As a ServiceNow CSM Business Analyst , you will be the subject matter expert in Customer Service Management (CSM) , responsible for leading client workshops, gathering requirements, translating them into user stories, and supporting the full lifecycle of CSM implementations using Agile methodology . Key Responsibilities: Lead workshops and demo CSM functionalities to clients. Gather and document business requirements and translate them into user stories. Support all phases: design, build, test, deploy, train, and hypercare. Create technical documentation: test scripts, trainin...

Posted 2 weeks ago

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