308 Csi Jobs - Page 2

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application requirements are met, overseeing the development process, and providing guidance to team members. You will also engage in problem-solving activities, ensuring that the applications align with organizational goals and user needs, while fostering a collaborative environment that encourages innovation and efficiency. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor project progress and ensure timely delivery of application features. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Strong understanding of IT service management processes and best practices.- Experience with application design and development methodologies.- Ability to analyze and troubleshoot application issues effectively.- Familiarity with integration techniques and tools related to ServiceNow. Additional Information:- The candidate should have minimum 5 years of experience in ServiceNow IT Service Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. Your typical day involves collaborating with stakeholders to understand business needs and translating them into functional design solutions. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with stakeholders to gather and analyze requirements.- Design and develop applications based on business process requirements.- Implement best practices for application design and development.- Conduct testing and debugging to ensure application functionality.- Provide technical support and guidance to team members. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Strong understanding of IT service management processes.- Experience in designing and implementing ServiceNow solutions.- Knowledge of ITIL framework and best practices.- Hands-on experience in customizing ServiceNow applications. Additional Information:- The candidate should have a minimum of 3 years of experience in ServiceNow IT Service Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve collaborating with stakeholders to understand business needs and translating them into functional application designs. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with stakeholders to gather and analyze requirements.- Design and develop applications based on business process needs.- Implement best practices for application design and development.- Conduct testing and debugging of applications to ensure functionality.- Provide technical support and guidance to team members. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Strong understanding of IT service management processes.- Experience in designing and implementing ServiceNow applications.- Knowledge of ITIL framework and best practices.- Hands-on experience with ServiceNow platform customization. Additional Information:- The candidate should have a minimum of 3 years of experience in ServiceNow IT Service Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Overview The Knowledge and Content Management product owner role will be responsible for program management and integration of the functional vision, implementing it through processes, people, and technology, ensuring it goes live on time and within budget across multiple functions. This role will work closely with other workstreams and areas, including monitoring work with business functional sponsors, the IT organization, change management, multiple vendor partners, and several enabling functions (e.g., HR, Finance, Procurement). The role will lead the implementation of the KM Roadmap and recommendations for the Service Delivery of functional services, as well as program management responsibilities. Activities in support of this includebusiness analysis and integration across the function, IT, and enabling functions; program planning including consolidation of multiple complex project plan inputs, risk management, key decision documentation, management of interdependencies across business functions, change management and communications, IT, and HR, and executive status reporting. Responsibilities Functional expertise on ServiceNow KM module and content management best practice Delivers end-to-end KM product & services for agreed domain priorities aligned to KM expectations (consistent standards, methods, etc.) and KM value chain / RACI Collaborates effectively across the KM team and demonstrates high performance teaming Measures successof the end-to-endKM delivery for domainby leveragingcommon reporting andanalytics; proactively elevates ideasto improve service delivery Creating User Stories in Azure Dev Ops to clearly articulate the program features with all of the conditions and elements Experience in planning and executing Knowledge article migration from other tools to ServiceNow platform Engages in cross domain programs and transformation projects that contribute to increased business impact and evolution of KM products and services on ServiceNow platform Effectively collaboratesacross geographiesand cultures Should have experience in performing maturity assessment for Knowledge management and provided recommendations for additional enhancements Consultative mindset and integrated teaming approach to service delivery Ability to communicate and influence effectively to lead change with people on a global basis Leading Pilot and Testing efforts to ensure that the products for KM platform, tools and apps are designed as intended. Support Technical Product Manager of Knowledge Management on design, development and implementation of enterprise service management platform (ServiceNow) and provide input into the unified employee experience design experience Work with Devs team to communicate, maintain, and prioritize all Knowledge management functional requirements for implementation in ServiceNow across functions Qualifications 9-12 years in leading large KM programs across multiple domains like marketing, finance, sales, HR, analytics etc 3-5 years of experience in Knowledge management or Service management processes or tools like Service Now, and Knowledge authoring tools like Epiplex, Articulate and Integrated workflow tools like Walk-me and similar applications Preferred experience in ServiceNow platform

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve collaborating with stakeholders to understand business needs and translating them into functional application designs. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with stakeholders to gather and analyze requirements.- Design and develop applications based on business process needs.- Implement best practices for application design and development.- Conduct testing and debugging of applications to ensure functionality.- Provide technical support and guidance to team members. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Strong understanding of IT service management processes.- Experience in designing and implementing ServiceNow applications.- Knowledge of ITIL framework and best practices.- Hands-on experience with ServiceNow platform customization. Additional Information:- The candidate should have a minimum of 3 years of experience in ServiceNow IT Service Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Technology Architect Project Role Description :Design and deliver technology architecture for a platform, product, or engagement. Define solutions to meet performance, capability, and scalability needs. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Architect, you will design and deliver technology architecture for various platforms, products, or engagements. Your typical day will involve collaborating with cross-functional teams to define solutions that meet performance, capability, and scalability needs. You will engage in discussions to ensure that the architecture aligns with business objectives and technical requirements, while also addressing any challenges that arise during the development process. Your role will require you to stay updated on industry trends and best practices to ensure that the solutions you propose are innovative and effective. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Expected to provide solutions to problems that apply across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Evaluate and recommend new technologies that can improve system performance. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Strong understanding of IT service management processes and best practices.- Experience with system integration and data migration strategies.- Ability to design scalable and high-performance architecture solutions.- Familiarity with cloud computing concepts and deployment models. Additional Information:- The candidate should have minimum 12 years of experience in ServiceNow IT Service Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Job Title: Marketing & Sales Job Description: The candidate should be responsible for managing customer accounts, key account management generating new business opportunities, and ensuring customer satisfaction through effective execution and communication. Key Responsibilities: RFQ Management: Generate RFQs and coordinate feasibility, pricing, and quotation processes. Track RFQ statuses and drive closure with internal teams. Order Execution: Oversee smooth execution of new orders, coordinating across departments. Ensure timely delivery, adherence to quality standards, and customer satisfaction. Customer Interaction: Regularly visit clients to discuss ongoing projects, new opportunities, and resolve open issues. Act as a bridge between customer requirements and internal teams. Issue Resolution & Quality Assurance: Highlight and follow up on customer concerns regarding quality or delivery. Coordinate corrective actions with internal teams to maintain 100% delivery & quality compliance. Commercial Handling: Manage debit notes, supplementary invoices, and price changes to ensure timely payments. Key Account Management: Act as the single point of contact for key customer accounts. Drive Customer Satisfaction Index (CSI) and build long-term relationships. Sales Strategy & Planning: Analyze marketing trends and align strategies accordingly. Prepare monthly sales plans and annual business reports to meet targets. Internal Coordination: Conduct review meetings with cross-functional teams (CFTs) to meet cost targets and production schedules. Change Management: Handle engineering change requests (CR) from customers and ensure smooth implementation. Role & responsibilities Must-Have Skills: Sales & Business Development Key Account Management Sales Management New Business Acquisition Marketing Strategy & Customer Relationship Education: BE / B.Tech (Any Specification)

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : BMC Helix ITSM Good to have skills : BMC Helix Discovery Minimum 7.5 year(s) of experience is required Educational Qualification : NA Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve collaborating with stakeholders to understand their needs and translating them into functional designs. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Lead the application design process Conduct regular team meetings to ensure alignment and progress Stay updated on industry trends and best practices Professional & Technical Skills: Must To Have Skills:Proficiency in BMC Helix ITSM Good To Have Skills:Experience with BMC Helix Discovery Strong understanding of IT service management processes Knowledge of ITIL framework Experience in application design and development Ability to translate business requirements into technical solutions Additional Information: The candidate should have a minimum of 7.5 years of experience in BMC Helix ITSM This position is based at our Pune office A NA is required Qualifications NA

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support, Spanish Language Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide excellent Spanish Language support to clients.- Deliver top-notch Service Desk Voice Support to address client issues effectively. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Spanish Language, Service Desk Voice Support- Strong understanding of IT service management processes.- Experience in troubleshooting and resolving technical issues.- Excellent communication and interpersonal skills. Additional Information:- The candidate should have a minimum of 2 years of experience in Service Desk Management.- This position is based at our Gurugram office.- A 15 years full-time education is required. Qualification 15 years full time education

The position of AM Service in Hubli requires you to take on the following responsibilities: You will be responsible for channel service, ensuring customer satisfaction index (CSI) targets are met, improving dealer profitability, and managing the spare part business. To be eligible for this role, you must have a B.E/B.Tech degree on a full-time basis. Additionally, you should have 6-8 years of experience if you hold a B.E/B.Tech degree, or 8-12 years of experience if you have a Diploma. The key skills required for this position include expertise in channel service, CSI management, and after-sales service. For further details or to apply for this role, please contact the recruiter at shweta.gupta@huntingcube.com.,

As a Senior Engineering professional at Prodigy Technovations in Bangalore/Bengaluru, you will be actively involved in the development of existing and upcoming Protocol Analyzers, exercisers, and related products. Your responsibilities will include managing the FPGA and Board design team, developing new products to cater to the semiconductor industry's pre and post silicon validation requirements. Your role will encompass the entire FPGA-based product development process, from analyzing requirements to conducting final product testing in a lab setting. You will be accountable for the architecture and micro-architecture design, as well as the Verilog implementation for targeted FPGAs. Additionally, writing test benches to validate the design will be a crucial part of your responsibilities. Collaboration with a team of FPGA Design Engineers is vital to ensure timely delivery of products as per the plan. Your expertise will be pivotal in guiding the team through debugging complex design issues. Regular interaction with board design, software, testing, and lab teams will be necessary to meet customer requirements effectively. A thorough understanding and practical experience with interfaces such as PCIe, GigE, MPHY/UFS, DPHY/CSI/DSI, USB, SD, eMMC, I3C/I2C, SPI/QSPI are essential for this role. Active participation in internal design reviews to maintain adherence to the company's FPGA design process is expected. Managing all design documents and code base in SVN is part of the routine. Participation and contribution to standard bodies like PCIeSig, MIPI Alliance, SD Association, and USB Org are encouraged. Filing patents is a responsibility that you will own. Some international travel may be required as part of this role. To qualify for this position, you should hold a BE/ME in Electronics from a reputed institution. Specialization in VLSI and Embedded Design would be advantageous. A minimum of 12 to 15 years of experience in designing and implementing FPGA-based solutions in Xilinx or Altera FPGA, preferably in FPGA-based product development, is required. Proficiency in board design and system design with Xilinx/Altera FPGA devices using relevant tools is essential. In-depth knowledge of FPGA-based data plane design to manage high-speed serial bus data is expected. Strong expertise in Verilog and/or VHDL coding and a good understanding of the physical layer of SERDES of XILINX-AMD or Intel FPGA are necessary. This position falls under the Engineering category at Prodigy Technovations.,

Kindly share resume on sv7@svmanagement.com Based Location: - Bangalore,Hyderabad,Hubli, Vishakapatnam,Tirupati Role:- 1. First cut technical support & Interface with Uptime for quick support 2. Reporting of Technical issues 3. Organizing training from OEMs 4. Supporting workshops in closing Technical Campaigns 5. Effective Float Management 6. Perception management of customers & Complaint management. 7. Adoption of Customers based on local need (as finalized) - regular visit, tracking on customer's experience and put required corrective action 8. Ensuring required infra , process etc at workshop driving Preferred candidate profile 3 to 9 yrs of relevant experience in Heavy Commercial Vehicle, Construction Equipment, Mining Equipment, Heavy equipment.

Are you interested in working for a Global Leader in E-commerce and a top Distributor in Telco Are you excited about working on highly scalable platforms and applications that are accessed by millions of users every day If so, read on to find out more about the opportunity. Rakuten Symphony is a Rakuten Group company, providing global B2B services for the mobile telco industry and enabling next-generation, cloud-based, international mobile services. Building on the technology Rakuten used to launch Japan's newest mobile network, we are taking our mobile offering global. To support our ambitions to provide an innovative cloud-native telco platform for our customers, Rakuten Symphony is looking to recruit and develop top talent from around the globe. We are looking for individuals to join our Sales team in the UK. Let's build the future of mobile telecommunications together! About Rakuten: Rakuten Group, Inc. (TSE: 4755) is a global leader in internet services that empower individuals, communities, businesses, and society. Founded in Tokyo in 1997 as an online marketplace, Rakuten has expanded to offer services in e-commerce, fintech, digital content, and communications to approximately 1.5 billion members around the world. The Rakuten Group has over 27,000 employees and operations in 30 countries and regions. For more information visit https://global.rakuten.com/corp/. Responsibilities: - Technical Consultation: Provide expert guidance and technical consultation to sales teams and customers on cloud solutions, architectures, and technologies. Offer insights into industry trends, best practices, and emerging technologies to support decision-making processes. Collect, document, and prioritize technical constraints, workarounds, and functional and non-functional requirements. - Solution Design: Collaborate with sales teams to understand customer requirements and design cloud solutions that address their specific needs. Develop comprehensive solution architectures, leveraging cloud services, infrastructure, and platforms to deliver scalable, secure, and cost-effective solutions. - Proposal Development: Be responsible and accountable in the creation of compelling proposals, presentations, and technical documentation that effectively communicate the value proposition of proposed cloud solutions. Tailor messaging to address customer pain points and articulate the benefits of adopting cloud technologies. Collaborate with Product Engineering identifying best solutions, gaps, and new feature requests. - Proof of Concept (PoC) Support: Lead the development of proof of concepts to validate the feasibility and effectiveness of proposed cloud solutions. Work closely with customers to demonstrate the capabilities of the proposed solutions and address any technical concerns or requirements. - Technical Evangelism: Act as a technical evangelist for cloud technologies. Conduct workshops, webinars, and seminars, white-papers, to educate sales teams, customers, and partners on cloud solutions, architectures, and best practices. Deploy and manage internal demo environments by personalizing them to customer use cases. - Collaboration and Knowledge Sharing: Foster collaboration and knowledge sharing within the pre-sales team and across the organization. Share insights, lessons learned, and best practices to continuously improve the effectiveness of pre-sales activities and enhance the organization's technical capabilities. Requirements: - Must-have demonstrable skills & expertise in Pre-sales Role. - Exceptional verbal and written communication, organization, and presentation skills. - Hands-on Experience with Docker, Kubernetes, Software-defined storage, and CSI. - Good knowledge of Linux/Unix Systems. - Exposure to Public clouds (GCP, Azure, and AWS). - Understanding of Networking, Storage, and Security Concepts. - CKD/CKA Certification is a plus. - Experience and thorough understanding of DBaaS, PaaS, IaaS is plus. - Exposure to Splunk, Elasticsearch, BigData, and AI/ML is a plus. RAKUTEN SHUGI PRINCIPLES: Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success. - Always Improve, Always Advance. Only be satisfied with complete success - Kaizen. - Be passionately professional. Take an uncompromising approach to your work and be determined to be the best. - Hypothesize - Practice - Validate - Shikumika. Use the Rakuten Cycle to success in unknown territory. - Maximize Customer Satisfaction. The greatest satisfaction for workers in a service industry is to see their customers smile. - Speed!! Speed!! Speed!! Always be conscious of time. Take charge, set clear goals, and engage your team.,

You will be responsible for DDR and LPDDR design and analysis, as well as high-speed serial IO design and analysis for interfaces such as PCIE, USB, UFS, CSI/DSI/MIPI. Power Integrity analysis will also be a significant part of your role, utilizing SI/PI tools including Ansys HFSS/SIwave, Cadence/Sigrity, Keysight ADS, HSPICE, as well as spreadsheets and similar productivity tools. You will also work with Mentor or Cadence board design tools. Your primary focus will be on performing SI/PI analyses to address signal and power integrity challenges. Collaboration across organizational boundaries will be crucial, along with effectively documenting and presenting results. You will work closely with an experienced SI engineer, applying established PSIG methodologies and contributing to the evolution of analysis methodologies. Key responsibilities include conducting various IO analyses using established methodologies, covering DDR memory interfaces and a range of serial interfaces. You will analyze and provide design guidance for DIE floor plans, IC packages, and PCB power distribution networks. Furthermore, you will be responsible for documenting, distributing, and presenting results at relevant meetings. To be successful in this role, you should have at least 4 years of work experience in areas such as electromagnetic theory and transmission lines, basic signal and power integrity concepts, commercial 3D electromagnetic field solver, commercial SI or RF simulation and analysis tools, and SPICE transient simulation including the use of IBIS models. At GlobalLogic, we prioritize a culture of caring where people come first. You will experience an inclusive environment focused on acceptance and belonging, fostering connections with collaborative teammates, supportive managers, and compassionate leaders. We are dedicated to your continuous learning and development, offering various opportunities to enhance your skills and advance your career. You will engage in interesting and meaningful work, collaborating on impactful projects that challenge your problem-solving skills. We believe in balance and flexibility, providing different career areas, roles, and work arrangements to help you achieve a harmonious work-life balance. As a high-trust organization, we value integrity and trust, ensuring a safe, reliable, and ethical environment for our employees and clients. GlobalLogic, a Hitachi Group Company, is a leading digital engineering partner to top global companies. Since 2000, we have been driving the digital revolution by creating innovative digital products and experiences. Collaborating with clients worldwide, we focus on transforming businesses and industries through intelligent products, platforms, and services.,

Project Role : Software Development Lead Project Role Description : Develop and configure software systems either end-to-end or for a specific stage of product lifecycle. Apply knowledge of technologies, applications, methodologies, processes and tools to support a client, project or entity. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Software Development Lead, you will develop and configure software systems, either end-to-end or for specific stages of the product lifecycle. Your typical day will involve collaborating with various teams to ensure the successful implementation of software solutions, applying your knowledge of technologies and methodologies to support projects and clients effectively. You will engage in problem-solving and decision-making processes, ensuring that the software systems meet the required standards and client expectations. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing and mentoring within the team to enhance overall performance.- Oversee project timelines and deliverables, ensuring alignment with client requirements. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Strong understanding of IT service management processes and best practices.- Experience with software development methodologies such as Agile and Waterfall.- Ability to configure and customize ServiceNow applications to meet business needs.- Familiarity with integration techniques and tools to connect ServiceNow with other systems. Additional Information:- The candidate should have minimum 5 years of experience in ServiceNow IT Service Management.- This position is based at our Chennai office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow Configuration Management Database (CMDB) Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. You will play a crucial role in ensuring the smooth functioning of applications and enhancing user experience. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with cross-functional teams to gather and analyze requirements.- Design and develop applications based on business process and application requirements.- Ensure the applications are scalable, secure, and user-friendly.- Perform code reviews and provide feedback to improve application quality.- Troubleshoot and resolve application defects and issues.- Stay updated with the latest industry trends and technologies.- Assist in the testing and deployment of applications.- Provide technical guidance and support to junior team members. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow Configuration Management Database (CMDB).- Strong understanding of IT service management processes and best practices.- Experience in designing and implementing ServiceNow CMDB solutions.- Knowledge of ServiceNow modules such as Incident Management, Change Management, and Problem Management.- Experience in integrating ServiceNow with other systems using APIs.- Good To Have Skills: Experience with ITIL framework.- Familiarity with Agile development methodologies.- Knowledge of JavaScript and HTML/CSS for ServiceNow customization. Additional Information:- The candidate should have a minimum of 3 years of experience in ServiceNow Configuration Management Database (CMDB).- This position is based at our Thiruvananthapuram office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Designer in the Cloud Migration & Implementation team, you will assist in defining requirements and designing applications to meet business process and application requirements. You will play a crucial role in ensuring the successful implementation of ServiceNow IT Service Management. Your typical day will involve collaborating with cross-functional teams, analyzing business needs, and designing innovative solutions to enhance IT service management processes. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with cross-functional teams to gather and analyze business requirements.- Design and develop applications using ServiceNow IT Service Management platform.- Create technical specifications and design documents.- Implement and configure ServiceNow modules to meet business process requirements.- Perform unit testing and support system integration testing.- Provide technical guidance and support to junior team members. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management or ServiceNow IT Operations Management or ServiceNow Human Resource Service Management (HR)- Good To Have Skills: Experience with ITIL framework.- Strong understanding of IT service management processes and best practices.- Experience in designing and implementing ServiceNow workflows, forms, and reports.- Knowledge of JavaScript, HTML, and CSS for ServiceNow customization.- Familiarity with ServiceNow modules such as Incident Management, Problem Management, Change Management, and Service Catalog.- Ability to troubleshoot and resolve technical issues in ServiceNow platform.- Excellent analytical and problem-solving skills. Additional Information:- The candidate should have a minimum of 2 years of experience in ServiceNow IT Service Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Software Development Lead Project Role Description : Develop and configure software systems either end-to-end or for a specific stage of product lifecycle. Apply knowledge of technologies, applications, methodologies, processes and tools to support a client, project or entity. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Software Development Lead, you will develop and configure software systems, either end-to-end or for specific stages of the product lifecycle. Your typical day will involve collaborating with various teams to ensure the successful implementation of software solutions, applying your knowledge of technologies and methodologies to support projects and clients effectively. You will engage in problem-solving activities, guiding your team through challenges while ensuring that the software meets the required standards and specifications. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Mentor junior team members to enhance their skills and knowledge.- Facilitate communication between stakeholders to ensure alignment on project goals. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Strong understanding of IT service management processes and best practices.- Experience with software development methodologies such as Agile and Waterfall.- Ability to analyze and troubleshoot software issues effectively.- Familiarity with integration techniques and tools within ServiceNow. Additional Information:- The candidate should have minimum 7.5 years of experience in ServiceNow IT Service Management.- This position is based at our Chennai office.- A 15 years full time education is required. Qualification 15 years full time education

The Sr. Supervisor, Quality is responsible in communicating Customer Experience trends and updates to internal and external customers. This position is cross skilled in 3 or more accounts and has expert analytical skills and provides advanced insights also a mentor to CX Analysts. The Role is an Expert Speech Analytics Search Builder and also conducts internal and external calibration, RCA sessions and doing audit the auditor and reviewing data set and deep dive analysis We expect greater of ourselves... Whats Your Greater Come find it at ResultsCX! In This Role You Will Communicate with internal and external clients regarding enterprise, site, team, and agent performance Evaluate, document, and analyze calls through Call Miner to identify employee performance, call center trends, and customer satisfaction levels Facilitate calibration/listening sessions, RCA of client and customer escalations Perform other duties, functions, and tasks that are incidental and inherent to the job. Develop search-based categories utilizing customer and associate language in tangent with Boolean and Proximity Operators Research and understand customer and associate language from multiple accounts Innovate strategies and solutions for quality, verification&aposs, and customer advocacy group behaviors Properly document the different stages in the build process Present and define Category and Score event language, statistics, and the process of development We are looking for someone who has: Expertise on Customer Experience Standards- clients and internal customers Two or more years of successful, progressively responsible experience in quality/performance management (experience leading teams as a Team Leader/Quality Lead is highly desired) 6 months of experience with Speech Analytics A Bachelors/College degree or equivalent experience Expert computer and software skills; proficient in Microsoft Office: Word, Excel and PowerPoint; and other QA tools: SharePoint, Formstack, CSI/VLauncher, Zero Variance, Hyper Quality, and TPG Excellent communication skills, both verbal and written Strong attention to detail, and exceptional organization skills and ability to multi-task in a dynamic, fast paced environment Strong analytical and consulting skills (e.g., critical thinking, problem solving, decision making, and influencing ) Ability to provide on-call support, and work a flexible schedule Strong background in calibration sessions (internal and with Client). Ensures that Client CX and customer satisfaction goals are met or addressed Subject Matter Expert (SME) in at least one major line of business. SME status in multiple accounts is highly desired Knowledge of common analytics practices is a plus - Six Sigma, Boolean Logic, etc Ability to develop and motivate teams (preferred Ready Coach/MTB5/Tiger Team certification) Why join our ResultsCX team Employee Performance Incentives and Prizes Frequent Employee events, games, parties, and all-around fun in the workplace Healthcare Benefits Paid Training Opportunity to grow with ResultsCX if thats Your Greater About ResultsCX: ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCXs 30+-year track record for reimagining the customer experience to meet consumers evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients. Results-CX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law. Show more Show less

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application development aligns with business objectives, managing project timelines, and facilitating communication among stakeholders to drive successful project outcomes. You will also oversee the technical aspects of application development, ensuring that best practices are followed and that the team is equipped to meet project demands effectively. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training and knowledge sharing sessions to enhance team capabilities.- Monitor project progress and implement necessary adjustments to meet deadlines. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Must have ServiceNow development experience- Must have ServiceNow Integration experience - Strong understanding of IT service management processes and best practices.- Experience with application design and development methodologies.- Ability to analyze and troubleshoot application issues effectively.- Familiarity with integration techniques and tools related to ServiceNow. Additional Information:- The candidate should have minimum 7.5 years of experience in ServiceNow IT Service Management.- This position is based at our Mumbai office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Technology Architect Project Role Description : Design and deliver technology architecture for a platform, product, or engagement. Define solutions to meet performance, capability, and scalability needs. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Architect, you will design and deliver technology architecture for a platform, product, or engagement. Your typical day will involve collaborating with various teams to define solutions that meet performance, capability, and scalability needs. You will engage in discussions to ensure that the architecture aligns with business objectives and technical requirements, while also addressing any challenges that arise during the development process. Your role will require you to stay updated on industry trends and best practices to ensure that the solutions you propose are innovative and effective. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Evaluate and recommend new technologies to improve system performance. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Strong understanding of IT service management processes and frameworks.- Experience with integrating ServiceNow with other enterprise systems.- Ability to design and implement workflows within ServiceNow.- Familiarity with ITIL best practices and methodologies. Additional Information:- The candidate should have minimum 7.5 years of experience in ServiceNow IT Service Management.- This position is based at our Chennai office.- A 15 years full time education is required. Qualification 15 years full time education

Kindly share references on sv15@svmanagement.com Location: -Hubli, Bangalore, Bellary Role:- Lead the team and Channel partners to provide customers with knowledge and skill, optimizing the performance of commercial vehicles in their business. This effort is aimed at establishing as a strong industry player and securing the leading market share. Role & responsibilities Manage and supervise service operations within the territory, ensuring compliance with quality standards and service level agreements. New product establishment in the market in terms of executing Driver trainings, Back to back trails and complaint resolution. Monitor and analyze key performance indicators (KPIs) such as TAT, repeat jobs, revenue streams, job cards, and claims processing to assess service performance. Identify areas for improvement and implement corrective actions as needed. Product campaigns Drive the dealerships in completion of product campaigns for the vehicles involved. Warranty and process audits at dealerships to ensure process adherence. Lead and mentor a team of service professionals, providing guidance, training, and support to achieve performance targets and objectives.. Stay abreast of industry trends, technological advancements, and customer feedback to proactively enhance service offerings and stay competitive. Preferred candidate profile Minimum Years of experience: 5 to 8 yrs of relevant experience in Auto industry (CV)

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process and ensuring successful project delivery. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead the application development process effectively- Ensure timely project delivery- Provide guidance and mentorship to team members Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow- Strong understanding of IT service management processes- Experience in leading application development projects- Knowledge of Agile methodologies- Hands-on experience in configuring ServiceNow applications Additional Information:- The candidate should have a minimum of 5 years of experience in ServiceNow- This position is based at our Bengaluru office- A 15 years full-time education is required Qualification 15 years full time education

Customer Handling ,Workshop Operations ,Team & Technical Management ,Performance Monitoring ,Documentation & Compliance.

Job Purpose: To ensure effective after-sales service, customer satisfaction, and business growth in the assigned territory by managing service operations, dealer workshops, spare parts, and customer support for Heavy Commercial Vehicles. Key Responsibilities: 1. Service Operations & Dealer Management Manage and monitor dealer service network within the assigned territory. Drive improvement in service quality, workshop processes, and turnaround time (TAT). Ensure adherence to OEM service policies, warranty guidelines, and technical standards. Conduct regular audits of dealer workshops for compliance and process efficiency. 2. Customer Experience & Support Ensure quick resolution of customer complaints and service issues. Build strong customer relationships to enhance brand trust and loyalty. Monitor KPIs such as service inflow, repeat repairs, and customer satisfaction scores (CSI/NPS). 3. Business Development Achieve targets for service market share, spare parts sales, and labour revenue. Promote service campaigns, AMC (Annual Maintenance Contracts), and extended warranty programs. Identify new business opportunities in service and parts within the territory. 4. Technical Support & Training Provide technical support to dealer service teams for complex vehicle repairs. Organize regular training programs for dealer technicians and service advisors. Share best practices across workshops to improve overall service capability. 5. Reporting & Coordination Track and analyze service performance metrics on a monthly basis. Coordinate with internal teams (Sales, Spare Parts, Warranty, and Product Support) for seamless operations. Submit territory reports, market insights, and competitor analysis to regional office. Key Performance Indicators (KPIs): Service market share and vehicle inflow growth. Spare parts and labour revenue achievement. Warranty cost control and claim processing efficiency. Customer satisfaction index (CSI/NPS). Dealer capability enhancement (infrastructure, manpower skills, process compliance). Preferred candidate profile Bachelor's degree/Diploma in Mechanical/Automobile Engineering. 5-10 years of experience in after-sales service of Heavy Commercial Vehicles (OEM or dealership background preferred). Strong knowledge of HCV. Experience in dealer management, customer service, and technical training. Skills Required: Strong technical and diagnostic skills in HCVs. Dealer network management and business acumen. Customer relationship management. Data analysis and service performance tracking. Excellent communication, leadership, and problem-solving skills.