388 Csi Jobs - Page 2

International business development for API Russia | APAC | CIS | MENA

JD- at we look for: Expertise in Big Data/ML: - Should be able to build cutting edge credit/churn/usage models using advanced algorithms in a Big data/Machine Learning environment. - Should have hands on experience and track record of delivering projects in individual capacity. - Process oriented: Should help in building a process that maximizes operating efficiency while maintaining risk across multiple lending cycles. There needs to be an obsession with collecting and analyzing data to drive business iterations and improvements. - Willingness to go above and beyond: For start-ups the responsibilities and needs of the business change quickly. We're looking for someone who is not afraid to t...

Business Development & Operations Heading the Regional Service and Parts function Monitor and handhold dealer green field project establishment activity in coordination with DD, Sales and Service CFT ,so as to ensure desired infrastructure with all CI norms for providing industry best customer service experience. Implement and maintain Aftersales service standards across network. Conduct annual Standard and Service Core Process audit Ensuring level of customer satisfaction provided by the network. Enhance and monitor quality and timely provision of customer services Manpower recruitment and training at the dealerships Formulate and implement customer retention strategies Manage customer and ...

Business Development & Operations Heading the Regional Service and Parts function Monitor and handhold dealer green field project establishment activity in coordination with DD, Sales and Service CFT ,so as to ensure desired infrastructure with all CI norms for providing industry best customer service experience. Implement and maintain Aftersales service standards across network. Conduct annual Standard and Service Core Process audit Ensuring level of customer satisfaction provided by the network. Enhance and monitor quality and timely provision of customer services Manpower recruitment and training at the dealerships Formulate and implement customer retention strategies Manage customer and ...

CSI Dealer Profitability To implement Service Policy at dealership. Improve dealer operations and systems/process to meet customer satisfaction Drive CSI and effective service processes and reach in the field through service network Required Candidate profile Planning and Implementation of activities across all dealers/ASC for Improvement of Customer Experience Index

The Sr Supervisor, Quality is responsible in communicating Customer Experience trends and updates to internal and external customers, This position is cross skilled in 3 or more accounts and has expert analytical skills and provides advanced insights also a mentor to CX Analysts The Role is an Expert Speech Analytics Search Builder and also conducts internal and external calibration, RCA sessions and doing audit the auditor and reviewing data set and deep dive analysis We expect greater of ourselves, Whats Your GreaterCome find it at ResultsCX! In This Role You Will Communicate with internal and external clients regarding enterprise, site, team, and agent performance Evaluate, document, and ...

About The Role Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Configuration Database & CI Management, ServiceNow Software Asset Management (SAM) Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Support Engineer, you will engage in a ...

Application Support Engineer Technical Expertise Root Cause Analysis (RCA) Debugging & Troubleshooting Incident Management Log Analysis Configuration Management Service Restoration Tools & Technologies (examples, adapt as per your domain) Monitoring Tools (Basic knowledge of what to monitor) Ticketing Systems (ServiceNow or any other) OS (Linux, Windows Server or AWS) basic skill Process & Methodologies ITIL Framework Knowledge Base Management Change Management Continuous Service Improvement (CSI) Automation of Repetitive Tasks Technical Documentation Soft Skills Stakeholder Communication Cross-team Collaboration Mentoring L2 Teams Crisis/Bridge Call Handling Analytical Thinking

Job Requirements Understand the requirements and prepare estimates Perform technical discussions with customer counterparts Break down high level tasks into smaller, executable steps for the team. Lead root cause analysis for defects and collaborates with customer stakeholders to suggest fixes or workarounds. Provide advanced debugging strategies to the team Mentor the team & drive continuous improvement in validation workflows to reduce cycle time and increase coverage Demonstrate success in delivering results on time with Quality. Perform technical reviews of work items, before delivering to customer Work Experience Required Skills Expert in firmware development lifecycle, design, implemen...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application requirements are met, overseeing the development process, and providing guidance to team members. You will also e...

About The Role Project Role : Software Development Lead Project Role Description : Develop and configure software systems either end-to-end or for a specific stage of product lifecycle. Apply knowledge of technologies, applications, methodologies, processes and tools to support a client, project or entity. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Software Development Lead, you will develop and configure software systems either end-to-end or for a specific stage of the product lifecycle. Your typical day will involve collaborating with various ...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow Human Resource Service Management (HR) Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application requirements are met, overseeing the development process, and providing guidance to team members...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application development aligns with business objectives, overseeing project timelines, and facilitating communication among ...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Operations Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application requirements are met, overseeing the development process, and providing guidance to team members. You will als...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application development aligns with business objectives, overseeing project timelines, and facilitating communication among ...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your day will involve overseeing the application development process and ensuring successful implementation. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform...

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application development aligns with business objectives, overseeing project timelines, and facilitating communication among s...

About The Role Project Role : Software Development Lead Project Role Description : Develop and configure software systems either end-to-end or for a specific stage of product lifecycle. Apply knowledge of technologies, applications, methodologies, processes and tools to support a client, project or entity. Must have skills : ServiceNow IT Service Management Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Software Development Lead, you will engage in the development and configuration of software systems, either managing the entire process or focusing on specific stages of the product lifecycle. Your da...

About The Role Project Role : Advanced Application Engineer Project Role Description : Utilize modular architectures, next-generation integration techniques and a cloud-first, mobile-first mindset to provide vision to Application Development Teams. Work with an Agile mindset to create value across projects of multiple scopes and scale. Must have skills : ServiceNow Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Advanced Application Engineer, you will utilize modular architectures, next-generation integration techniques, and a cloud-first, mobile-first mindset to provide vision to Application Develop...

About The Role Project Role : Industry Subject Matter Advisor Project Role Description : Work closely with client project teams to provide expertise (functional, technical, industry, tools/methods) to ensure successful solution design and delivery. Must have skills : ServiceNow Good to have skills : Asset Management Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Industry Subject Matter Advisor, you will collaborate with client project teams to offer expertise in various areas to guarantee effective solution design and delivery. Your day will involve providing functional, technical, and industry-specific guidance to ensure p...

Dear Candidates, We are hiring for Security Engineer (L1) Role : Security Engineer (L1) Experience : 1-3 Y Location : Navi Mumbai Notice period : Immediate JD: Security Engineer (L1): The L1 Security SMEs will be on-premises and supporting operation, management and maintain the in-scope devices. Responsibilities : Incident Logging and Management: Act as the first point of contact for users. Log incidents and issues reported by users via phone, email, or chat. Categorize and prioritize incidents based on urgency and impact. Basic Troubleshooting: Diagnose and resolve basic technical issues. Provide solutions for common problems such as password resets, application access issues, and basic con...

Overview The Knowledge and Content Management product owner role will be responsible for program management and integration of the functional vision, implementing it through processes, people, and technology, ensuring it goes live on time and within budget across multiple functions. This role will work closely with other workstreams and areas, including monitoring work with business functional sponsors, the IT organization, change management, multiple vendor partners, and several enabling functions (e.g., HR, Finance, Procurement). The role will lead the implementation of the KM Roadmap and recommendations for the Service Delivery of functional services, as well as program management respons...

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support, Spanish Language Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client an...

As a Regulatory Cyber Security & Information Technology (CSITE) Key Risk Indicators (KRIs) & Risk Based Supervision (RBS) data reviewer at this organization, your main responsibility will be to review the design and execution of 337 data points for CSITE KRIs & RBS quarterly reporting to the regulator. These data points are primarily owned by Technology, CTI & CSI. Your role will involve coordinating with functional Subject Matter Experts (SMEs) to conduct reviews, validate reported data accuracy, present validation dashboards, and maintain organized evidence of validations. Key Responsibilities: - Coordinate with functional SMEs to conduct reviews, monitor data aggregation, and prepare vali...

Project Role : Application Designer Project Role Description : Assist in defining requirements and designing applications to meet business process and application requirements. Must have skills : BMC Helix ITSM Good to have skills : BMC Helix Discovery Minimum 7.5 year(s) of experience is required Educational Qualification : NA Summary :As an Application Designer, you will assist in defining requirements and designing applications to meet business process and application requirements. Your typical day will involve collaborating with stakeholders to understand their needs and translating them into functional designs. Roles & Responsibilities: Expected to be an SME Collaborate and manage the t...