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B. U. Bhandari Mercedes-Benz logo
Customer Care Executive B. U. Bhandari Mercedes-Benz

1.0 - 5.0 years

0 Lacs

pune, maharashtra

On-site

As a CRM Executive, your primary responsibility will involve improving Customer Satisfaction Index (CSI) through various activities. You will work closely with the Marketing Manager, CRM Manager, and Sales Manager to develop and execute action plans for enhancing CSI at the dealership. One of your key tasks will be to establish a feedback mechanism to gather customer feedback at different stages of the sales process, such as test drive feedback, overall sales experience feedback, and post-delivery feedback. You will analyze this feedback to identify areas for improvement and develop strategies to address any negative feedback effectively. In addition, you will conduct post-sales follow-ups t...

Posted 3 months ago

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