Greetings from The Job Factory !!!! We are India's Largest BPO Recruitment Company. Golden opportunity for freshers and Experience Salary Range : 5.5L.P.A + Incentive For More Details HR Swathi @ 9538878907 (call or whats app) Email id : Swathi@thejobfactory.co.in Role & responsibilities : Manage inbound and outbound calls from international customers to provide assistance and resolve inquiries. Deliver exceptional customer service by efficiently addressing customer queries and providing effective solutions. Assist with product or service-related questions, troubleshooting, and technical support (if applicable). Maintain a high level of product knowledge to provide accurate information and resolve customer concerns. Accurately document and update customer information in the companys CRM system. Follow company policies and service level agreements (SLAs) to ensure high customer satisfaction. Communicate in a clear, polite, and professional manner to ensure a positive customer experience. Meet individual and team performance targets, such as call handling time, customer satisfaction scores, and first-call resolution. Collaborate with other team members and departments to improve service delivery. Preferred candidate profile : Fluency in English: Excellent verbal communication skills in English (knowledge of additional languages is a plus). Communication Skills: Clear, confident, and customer-centric communication skills. Problem-Solving: Ability to handle complex issues with professionalism and patience. Adaptability: Comfortable with a fast-paced environment and adjusting to changing customer needs. Technical Skills: Basic knowledge of computer applications and CRM software. Time Management: Strong time management skills to handle high call volumes efficiently. Experience: Previous experience in customer service, technical support, or a voice-based role is preferred. Freshers are also encouraged to apply. Education: Minimum high school diploma; a college degree is preferred. Shift Flexibility: Willingness to work flexible hours, including weekends and holidays. Perks and benefits : Competitive Salary: Attractive salary based on experience and skills. Performance-Based Incentives: Rewards and incentives for achieving KPIs such as customer satisfaction, call quality, etc. Health Benefits: Comprehensive medical insurance and healthcare plans. Retirement Benefits: Provident fund, retirement savings, or pension options. Paid Time Off: Generous vacation days, sick leave, and public holidays. Employee Wellness Programs: Access to wellness initiatives, mental health support, and fitness programs. Work-Life Balance: Flexible working hours and paid time off to support work-life balance. Career Growth Opportunities: Opportunities for internal promotions and career development. Training & Development: Ongoing training to help you enhance both personal and professional skills. Recognition & Rewards: Regular recognition for top performers, including Employee of the Month awards. For More Details HR Swathi @ 9538878907 (call or whats app) Email id : Swathi@thejobfactory.co.in

BPO Hiring For International Cell Phone Voice Process 4.00 LPA - Gurugram Grad/UG with 1Year Exp. with BpO B.E./B.TECH <60% & 1 Year Exp With BpO 9AM-9PM Shift 5 Day Cabs Call Dipankar@ 9650094552 Email CV@ jobsatsmartsource@gmail.com

Greeting From The Job Factory....! Golden opportunity for freshers and Experience Fresher salary upto 4 LPA Experience salary upto 5.5LPA For More Details HR smitha - 9880964847 (WhatsApp or Call ) Email id : smitha@thejobfactory.co.in NOTE - LOOKING FOR IMMEDIATE JOINERS ONLY. Job Description Responsible for UK And US client, handling queries, appropriate assistance. Patience when handling tough cases. Excellent communication and problem-solving skills. Candidate should possess excellent oral and written communication skills. Respond to customer queries in a timely and accurate way. Own and resolve customer issues efficiently, effectively and em-pathetically. Following up with customers for any further information. Provide accurate, valid, and complete information by using the right tools. Should be flexible with the shifts. Eligibility: Grad or undergraduate fresher with good skills and fluency in English. Should be flexible with rotational shifts. 5 days of working 2 Days Off. Should have Minimum 1Year of experience in International Voice Process / Non Voice Process or FRESHERS GRADUATE. For More Details HR smitha - 9880964847 (WhatsApp or Call ) Email id : smitha@thejobfactory.co.in

A telecaller (Immediate Joining) is one who makes outbound calls to inform or promote the company's product or service. They are responsible for carrying out, and handling the sales deals entirely over the phone.

Hi We are looking forward to hire Customer/Technical Support Associates for Teleperformance Jaipur/Gurgaon. Please go through the JD and Apply. We shall call back the relevant profiles. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida Ritika @ 8299619074, Qizra @ 90108 97647, Qasim @ 8056419536, Neha @ 8789203027 A Technical Support Associate job description typically focuses on providing technical assistance to customers, troubleshooting issues, and ensuring customer satisfaction . They handle customer inquiries, diagnose problems, and offer solutions via phone, email, or in-person. The role involves a blend of technical skills and customer service abilities, including communication, problem-solving, and the ability to learn new technologies. Here's a more detailed breakdown of common responsibilities and skills Responsibilities: Customer Support: Answering customer inquiries and providing technical assistance via various channels (phone, email, chat, etc.). Troubleshooting: Diagnosing and resolving technical issues related to software, hardware, or network problems. Problem-Solving: Identifying the root cause of problems and implementing solutions. Documentation: Keeping records of customer interactions, issues, and solutions. Escalation: Knowing when to escalate complex issues to more experienced technicians or managers. Customer Satisfaction: Ensuring customers are satisfied with the level of support provided. Software/Hardware Knowledge: Possessing a solid understanding of computer systems, software, and hardware. Communication Skills: Communicating technical information clearly and concisely to customers, both verbally and in writing. Teamwork: Collaborating with other support team members and internal departments. Learning and Adaptation: Staying up-to-date with new technologies and adapting to changing customer needs. Skills : Technical Skills: Proficiency in computer systems, software, and hardware. Customer Service Skills: Empathy, patience, and the ability to communicate effectively with customers. Problem-Solving Skills: Analyzing problems, identifying solutions, and documenting the process. Communication Skills: Clear and concise communication, both written and verbal. Technical Documentation: Ability to create and maintain technical documentation. Software/Hardware Installation and Configuration: Experience installing and configuring software and hardware. Time Management and Prioritization: Ability to manage multiple tasks and prioritize work effectively. Analytical Skills: Ability to analyze technical problems and identify root causes. Teamwork and Collaboration: Ability to work effectively with team members and internal departments.

Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 1 year exp in International BPO 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working, Blended Process 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qizra @ 90108 97647, Qasim @ 8056419536, Neha @ 8789203027 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Hiring for Leading ITES Company In Noida/Gurgaon for Customer Support Key Highlights: 1: Graduate/UG Fresher 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Inderpreet @ 9026440584, Ritika @ 8299619074, Qasim @ 8056419536, Neha @ 8789203027, Natasha @ 9674312846 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

Job description We Are Hiring for International voice Profile -: Associate / Senior Associate (Technical & customer Support) Languages req: Excellent English communication Requirement -: Good Communication Skills Responsibilities and Duties: The primary responsibilities of a Customer Service specialist would be: Handling escalations and complex queries. Manage large amounts of incoming and outgoing calls / Emails/ Chats Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Key skills required: Proven customer support experience or experience as a client service representative Excellent communications skills Ability to listen and active problem solving skills Good interpersonal skills Ability to handle pressure Ability to multi-task, prioritize, and manage time effectively Job Type: Full-time Qualification :Higher Secondary(12th Pass) / Any graduates (Note: All the rounds are Held through telephonic) Email : careers@glympsehr.com NOTE: - Please call or whatsapp Manya @9606523804 / 6364803282 / 6364822002 and schedule your telephonic interviews !! !!!Thanks & Regards HR TEAM!!!

Job Summary The CSE is someone who combines strong communication, problem-solving, and interpersonal skills with a genuine desire to help customers. Encourage repeat business through excellent service and relationship building. Required Candidate profile Willingness to work in varying shifts, including nights 13 years of experience in customer service, retail, or a similar client-facing role Fluency in English , Hindi , Assamese ,Kannada ,Punjabi

Handle inbound/outbound customer interactions professionally Resolve customer queries and complaints effectively Maintain customer records and document interactions Provide accurate information about products or services Work in collaboration with internal teams to ensure smooth service delivery Candidate Profile: 12th Pass/Graduate (Freshers & Experienced welcome) Basic computer knowledge and good typing speed

Handle customer queries and complaints via phone, chat, or email Provide timely and effective solutions to customer problems Maintain accurate records of customer interactions Ensure customer satisfaction through professional communication Work collaboratively with the team to meet service goals

Description We are seeking an International Voice/Chat Professional to join our dynamic team in India. This role involves engaging with customers through voice and chat channels to provide outstanding service and resolve inquiries. The ideal candidate will be customer-focused, possess strong communication skills, and have the ability to work collaboratively in a team environment. Responsibilities Handle international voice and chat communication with customers. Provide exceptional customer service and support via voice and chat channels. Resolve customer inquiries and issues in a timely and professional manner. Document customer interactions and feedback in the CRM system. Collaborate with team members to improve service quality and efficiency. Participate in training sessions and provide feedback for process improvements. Skills and Qualifications Excellent communication skills in English (both verbal and written). Strong problem-solving abilities and analytical skills. Ability to work in a fast-paced environment and manage multiple tasks. Familiarity with customer service software and CRM systems is a plus. Willingness to work in shifts, including weekends and holidays. Basic computer skills and proficiency in using chat tools.

Handle customer queries through phone calls, chat, and email Provide prompt solutions for customer issues Follow rotational, day, or night shifts Support both fresher and experienced candidates Hiring for Domestic/International

Handle inbound customer calls with professionalism Provide exceptional customer service at all times Maintain accurate records of customer interactions Resolve customer complaints effectively and professionally Utilize strong problem-solving skills to address customer Requirements: Freshers and Undergraduate candidates are welcome Must be present in Delhi NCR

Handle customer queries and complaints through voice and chat Provide appropriate solutions and alternatives to resolve issues Maintain professionalism and customer satisfaction at all times Work 5.5 days a week with cab services provided for commute Adhere to rotational shifts covering 24*7 operations Requirements: Excellent English communication skills mandatory Educational qualification: UG/Grad/PG

Manage inbound and outbound calls professionally Resolve customer queries and concerns effectively Generate leads and convert inquiries into sales Maintain excellent interpersonal relationships with clients Achieve individual performance metrics and team goals Requirements: 12th pass / Undergraduate / Graduate can apply Excellent English communication and interpersonal skills

Answer customer calls promptly and professionally Resolve queries and concerns with appropriate solutions Maintain a polite and customer-first attitude at all times Accurately log customer interactions and follow-ups Work collaboratively with internal teams for escalations Ensure customer satisfaction and support quality standards Requirements: 05 years of experience in customer service or BPO Excellent communication skills in English Ability to handle pressure and multi-task efficiently Must be a quick learner and customer-focused

Handle customer queries and complaints via voice and chat Provide appropriate solutions and ensure customer satisfaction Maintain professionalism in all customer interactions Accurately log all customer communication and actions taken Adhere to shift schedules and meet performance standards Work 5 days a week with cab services provided Requirements: Excellent English communication skills Freshers or experienced candidates (UG/Grad/PG) welcome

Resolve client queries & assess their needs to achieve satisfaction Build sustainable relationships and trust with customer Provide accurate, valid and complete information 5 days working Great Incentives Both side cab Required Candidate profile Excellent English Communication Fresher/Exp. Rotational Shifts ( 24*7) Work from office Immediate joiners only Candidate should be available for face to face interview

Handle customer queries via call/chat in a professional manner Make outbound calls to leads and pitch products or services Respond to customer inquiries promptly and follow up where necessary Maintain good relationships with customers and ensure satisfaction Accurately update customer records and interaction details Requirements: Excellent English communication skills Must be a fresher or undergraduate (03 years experience welcome) Strong problem-solving and convincing skills

Interact with customers and offer high-quality service and support Maintain accurate records of all customer interactions Resolve customer complaints in a polite and professional manner Identify customer needs and provide appropriate solutions Use strong problem-solving skills to ensure customer satisfaction Requirements: Excellent English communication is a must Good interpersonal skills and the ability to work in a team Open to freshers and undergraduates Candidates with experience in Customer Service, Banking, or Sales (especially Tamil/Malayalam-speaking) will be preferred

Handle inbound and outbound calls for premium customers. Provide quick and effective resolution to customer queries and concerns. Maintain a polite and professional tone throughout interactions. Document call details and ensure accurate customer records. Meet quality and service level benchmarks consistently. Collaborate with support teams for issue resolution and follow-up. Requirements: Excellent spoken English communication skills Prior experience in a voice process preferred; freshers can apply Ability to handle premium/high-value customers with patience and clarity Basic computer skills and good typing speed

Respond to customer inquiries via phone, email, or chat. Identify customer needs and provide appropriate solutions. Handle complaints, follow up on unresolved issues, and escalate when necessary. Maintain records of customer interactions and transactions. Work closely with internal teams to ensure effective resolution. Meet service quality and productivity standards. Requirements: Strong verbal and written communication skills Basic computer literacy and good typing speed Comfortable handling voice and non-voice processes

Address customer inquiries and concerns in a professional manner. Provide product or service information and resolve problems efficiently. Document all customer interactions in the system accurately. Collaborate with internal teams for escalated or complex issues. Ensure a high standard of customer satisfaction. Follow company processes and meet performance targets. Requirements: Excellent communication and interpersonal skills Basic computer knowledge with good typing speed Willingness to work in voice and non-voice processes

Answer incoming calls and respond to customer inquiries promptly. Provide accurate information regarding products, services, or orders. Record customer feedback and escalate issues when required. Handle complaints and provide appropriate solutions. Follow standard operating procedures and company guidelines. Maintain a positive and professional attitude during all interactions. Requirements: Strong verbal and written communication skills Good problem-solving and interpersonal abilities Basic computer knowledge and typing skills Comfortable with voice and non-voice processes