CSE (Customer Service Executive)

Job Title: Customer Service Executive
Location Options:

• Villupuram
• Pondicherry
• Palakkad
• Kannur (Kerala)
• Erode (Tamil Nadu)
• Kumbakonam
• Kanchipuram
• Port Blair (Andaman & Nicobar)
• Nagercoil
• Tiruvalla

Office Timing: Monday to Saturday, 10:00 AM to 6:30 PM
Qualification: Graduation (Any stream)
Salary: ₹15,000 per month (Inclusive of PF & ESI)
Experience: Freshers or candidates with 6+ months of experience

Job Summary:

We are looking for enthusiastic and presentable individuals to join as Customer Service Executives. You will be the face of the company for walk-in customers, assist with old gold transactions, and support marketing and sales initiatives.

Key Responsibilities: Customer Service & Gold Handling

• Welcome and assist walk-in customers with politeness and professionalism
• Purchase and assess the purity of old gold items with care and accuracy

Marketing Initiatives

• Participate in local branch promotions (e.g., umbrella marketing)
• Willing to travel occasionally for campaigns and promotional drives

Sales & Product Promotion

• Promote and explain products, including:
• Gold: Coins, jewelry, biscuits
• Silver: Coins, jewelry, biscuits
• Digital Wallet: Corporate gifting solutions

Other Responsibilities

• Represent the brand with confidence
• Participate in ongoing training and development
• Adapt to internal process changes and new product lines

Required Skills:

• Fluency in Tamil (Regional Language): Mandatory
• Customer-focused & Presentable: Excellent interpersonal skills
• Travel-readiness: For local marketing drives
• Quick Learner: Willing to undergo product and soft skill training

Job Types: Full-time, Permanent

Pay: ₹10,845.47 - ₹44,232.10 per month

Benefits:

• Cell phone reimbursement
• Life insurance
• Provident Fund

Schedule:

• Day shift
• Morning shift

Supplemental Pay:

• Performance bonus

Education:

• Bachelor's (Preferred)

Work Location: In person