45 Csdm Jobs - Page 2

Position : ServiceNow CMDB Expert Location : Bengaluru Who are we? Krones Digital Solutions India (KDSI) is a subsidiary of the Krones Group and is a part of the Krones.Digital community. The Krones Group, headquartered in Neutraubling, Germany, plans, develops, and manufactures machines and complete lines for the fields of process technology, bottling, and packaging, plus intralogistics and recycling. Every day, millions of bottles, cans and containers are "processed" in Krones lines - in alcoholic and non-alcoholic beverage industries, dairy and liquid food industry as well as in the chemical, pharmaceutical and home & personal care industries. It is quite likely that the bottle of water, cola or juice in your hand is manufactured in one of the Krones lines!! Krones Digital Solutions India is created as of 2023 to be the Technology Competence Centre for Krones, focusing on developing software solutions for the Internal organization as well as for the customers of Krones Global. Who are we looking for? We are currently looking for a ServiceNow CMDB expert who will be responsible for administering and executing the configuration management changes, ensuring CMDB data integrity & robustness. This role works closely with the IT & Digital ServiceNow System Admin and all process owners within Digital & IT teams. In addition, the consultant should be experienced in stakeholder management to gather, analyse and launch requirements related to ITOM, ITSM & CMDB/Asset areas. The consultant will work in an international, distributed and multi-functional team, using an agile mindset and methodology. The role will directly report to the Head of DigiOps, KDSI and will be based in Bangalore. He/She will work closely with the ServiceNow CoEI team. What are you in for? (Roles and responsibilities) Your responsibilities would include but are not limited to the below: CMDB Data Management: Maintaining the accuracy and completeness of CMDB data by identifying and resolving data inconsistencies. Defining and enforcing naming conventions for configuration items (CIs). Establishing relationships between CIs to accurately reflect dependencies within the IT infrastructure. Performing data cleansing and deduplication activities. Manage the CMDB module, improving data representation accuracy. Develop and track key performance indicators for CMDB health. Discovery and Integration: Configuring and managing data discovery tools to automatically populate the CMDB with information from various IT systems. Integrating CMDB data with other ServiceNow modules like Incident Management, Problem Management and Change Management. Mapping data from external systems to the CMDB schema. Data Governance: Defining data quality standards and metrics for the CMDB. Establishing data ownership and accountability across different teams. Implementing data validation processes to ensure data integrity. CSDM Hands on Experience in CSDM model and Life cycle. What are we looking for? (Experience/Qualifications/Skillsets/Must-haves) Qualifications: Bachelors degree in engineering/computer science/mathematics/physics or a comparable qualification with 8 - 10 years of total experience and 5 8 years of experience in ServiceNow CMDB, Asset Management & ITOM. Skillsets: Experience with ServiceNow CMDB or CSDM, Discovery & Service Mapping. Strong understanding of IT infrastructure and components (servers, networks, applications). Experience defining, documenting and implementing CMDB governance processes and procedures and ensuring that the processes are followed. Experience defining, documenting and implementing CI Data audits. Experience managing CI data in a ServiceNow CMDB. Experience creating CI Data Health reports, identifying and resolving CI data gaps to maintain CI data integrity. Certifications: Certified ServiceNow System Administrator (CSA) Must have CMDB Fundamentals | CSDM Fundamental | ITOM Discovery Implementation

Responsibilities 12+ years of software engineering experience, with 6+ years in ServiceNow ITOM, ITAM, and CSDM development. Expert-level proficiency in ServiceNow scripting (JavaScript, Glide APIs, REST/SOAP APIs, PowerShell, Python). Deep understanding of CSDM, CMDB governance, IT Asset Lifecycle Management, and Discovery. Experience integrating ServiceNow with cloud providers (AWS, Azure, GCP) and IT monitoring tools. Strong knowledge of ITIL framework, ITOM automation, and event correlation techniques. Hands-on experience with ServiceNow MID Servers, Web Services, and Flow Designer. ServiceNow Certified Implementation Specialist (CIS) ITOM, ITAM, or CSDM preferred. ServiceNow Certified System Administrator (CSA) or Certified Application Developer (CAD) is a plus.

Primary responsibilities: Responsible for ensuring there is an up-to-date and verified database of all Assets and Configuration Items (CIs) throughout the IT Service Management Lifecycle. Apply a continuous improvement approach to identifying and tracking company assets, CIs and their dependencies within the Configuration Management Database (CMDB) Collaborate with key stakeholders, internal teams (such as Applications and Change and Release Mgt teams) and external vendors for the introduction and retirement of assets through changes, releases, upgrades, new technology deployments and acquisitions. Supporting the Head of Asset and Configuration to manage Data Governance Framework, monitoring the quality of updates to the CMDB (single source of truth) which is integrated with our Enterprise Architecture Platform solution (BizzDesign) and downstream processes. Establish and maintain relationships between infrastructure, applications, and business services and capabilities through the CMDB/CSDM. Work closely with IT teams to identify and resolve issues related to configuration and asset management. Generate and analyse reports to identify trends and areas for improvement. Collaborate with other IT teams to implement and maintain best practices for configuration and asset management. Monitor and enforce compliance with configuration and asset management policies and procedures. Providing guidance and support to other IT teams on configuration and asset management-related issues. Supporting the process owner and process manager and providing inputs in the creation of principles, processes, and procedures Supporting the definition of the structure of the configuration management system, including CI types, naming conventions, required and optional attributes and relationships. Proposing scope for service asset and configuration management and performing configuration audits. Requirements Proven experience in asset and configuration management using the ServiceNow platform, with a focus on ServiceNow Discovery, Graph Connectors, and Multisource CMDB. ITAM, CAMP, CITAM or other accreditation in Asset and Configuration Management discipline Strong attention to detail, ability to process data and work in a complex global organisational environment. Extremely strong organization and productivity skills, ability to interface with managers, staff, and stakeholders within the organization. Proven experience with ITSM tools such as Service Now Proven experience and excellent knowledge of Cloud technologies, Physical and Virtual Infrastructure Excellent verbal and written presentation and communication skills.

JD for ServiceNow ITOM Admin We are looking for a ServiceNow ITOM expert with a strong background in CMDB, CSDM, Discovery, and Service Mapping. Here s a summary of the key responsibilities and qualifications for this role: What you'll be doing: ServiceNow ITOM Administration: Work as part of the ITOM admin team, developing custom software solutions. Consulting Services: Install, configure, and integrate ServiceNow ITOM products. Data Solutions: Design solutions for data import/export between ServiceNow and other systems. Platform Management: Manage application and platform upgrades, including impact assessments and remediation plans. User Support: Resolve escalated issues/defects within ServiceNow. Documentation: Prepare technical documentation as required. Knowledge Enhancement: Enhance customer knowledge in IT Operations Management using the ITIL v4 framework. What we are looking for: Experience: 3+ years with ServiceNow ITOM products. Platform Knowledge: Deep understanding of ServiceNow Platform, CSDM, CMDB, Discovery, and Service Mapping. Hands-On Skills: Strong experience in troubleshooting and configuring ServiceNow Discovery, Service Mapping, CMDB, and Event Management. Development Skills: Experience in scripting, customizing, and developing the ServiceNow platform, including automation using Flow Designer. Problem-Solving: Ability to troubleshoot platform issues, perform root cause analysis, and recommend corrective actions. Project Experience: Experience with multiple ServiceNow Discovery and Service Mapping projects involving various enterprise and open-source technologies. Preferred Qualifications: Certifications: Accreditations in ServiceNow System Administrator and ITOM products like Discovery and Service Mapping. Personal Attributes: Collaborative: Enjoys working in agile, creative environments. Ambitious: Works independently towards goals with a creative approach. Intuitive: Manages change effectively with strong time management skills. Interpersonal Skills: Contributes to team efforts and maintains up-to-date technical knowledge.

Role & responsibilities Provide hands-on engineering leadership to the team for implementing and operationalizing ServiceNow Integrated Risk Management (IRM) platform. Define the architecture and infrastructure for ServiceNow platform Implement and Integrate the platform Coordinate and collaborate with multi-functional teams (authentication, infrastructure, data, etc) for operational aspects of ServiceNow. Establish upstream and downstream integrations using S erviceNow Integration Hub Platform support, maintain observability metrics, resiliency and business continuity Data management, storage and data protection Define release cycles, CI/CD approach and governance routines for the platform and oversee ongoing continuous deployment All stages of the software delivery life cycle for the ServiceNow platform Collaborate with business, product, and technology partners to solution complex technology and functional needs of the IRM platform Significant experience of delivery of complicated Governance, Risk and Compliance platforms Experience with ServiceNow IRM offerings

Role & responsibilities Atleast 8-10 Years of Experience with Service Now platform Extensive knowledge of ServiceNow APM and its integration with the ServiceNow platform Deep understanding of CSDM 3.0 or later, including its domains, data structure, and best practices for CMDB data modeling Experience in aligning APM with CSDM, particularly in mapping applications to business capabilities, services, and technical architecture Strong analytical and problem-solving skills. Skill in creating and managing relationships between applications, business services, and technical services as per CSDM guidelines Proficiency in using ServiceNow's Service Builder feature for creating and managing services following CSDM guidance. Understanding of APM's role in strategic portfolio management and its integration with other ServiceNow modules10. Application Inventory Categorization Data Certification Application Services Proficiency in data management and data quality assurance practices. Proficiency in Python, JavaScript, and shell scripting. Excellent communication and collaboration skills. Attention to detail and a commitment to maintaining high data quality standards.

Greetings from ZCLUS INDIA LIMITED. We are looking for long term role with our CMMI Level V Client for all "ServiceNow" Roles Send your CV to "madan@zclus.com" Need only ServiceNow DEVELOPERS!! No Support / Admin Requirement for this Project Required Candidate profile 1 - 2 Implementations / Integration Exp in Any Module. ITSM / CMDB / HRSD / ITOM Intergration / CSDM / Service Mapping Developer / Lead 1st Round Virtual 2nd Round F2F in Nearest Client Office.

ServiceNow Developer (Remote – India) | 6-Month Contract | 6:30 PM-3:30 AM IST | Must have hands-on experience in CMDB, CSDM, Discovery, Integrations | Strong skills in CI data audits, governance, and workflow configs.

Position Responsibilities : Deltek is seeking a skilled and experienced ServiceNow Developer to support and enhance our Business Applications team within the Information Technology department. This role involves providing operational and end-user support for ServiceNow products , featuring fully integrated ITSM, ITOM, and HAM solutions. The ideal candidate will be responsible for ServiceNow administration, configuration, development, and support in an agile environment, creating new automations and enhancing existing workflows to meet evolving business needs. This position requires close collaboration with IT team members and stakeholders to design, develop, and implement innovative solutions that drive efficiency and add value across the enterprise. This role offers the opportunity to work both independently and alongside cross-functional teams , contributing to mission-critical systems that enhance the experience of Deltek end-users . If you thrive in a dynamic environment and enjoy leveraging ServiceNow to optimize business processes. **Qualifications:** **Education:** Bachelor's degree in technology or equivalent experience required. **IT Experience:** 6-8+ years in an IT environment, with extensive experience in **IT Service Management (ITSM)** and a deep understanding of **ITIL** frameworks. **ServiceNow Expertise:** 5-7+ years of **technical experience** in ServiceNow, including **administration, configuration, customization, development, enhancements, troubleshooting, end-user support, platform updates, and maintenance**. **Customization & Development:** 5-7+ years of **proficiency in customizing ServiceNow**, including: - Form customizations - Business rules - Workflows - Client scripts & script includes - UI policies/actions - Security rules - Other core ServiceNow constructs **ServiceNow Core Modules Mastery:** Proven expertise in **ITSM** (Incident, Problem, Change, Knowledge, Request) and **ITAM** (CMDB, HAM). **Data & Integrations:** Strong understanding of **CSDM and CMDB** , including the ability to integrate and import data using **ITOM discovery tools** such as **SCCM, JAMF, and Qualys**. **Development & Best Practices:** Advanced knowledge of **best practices** in development, testing, and production environments. **Project Life Cycle:** Experience in **full project life cycle development** for systems and applications. Technical Knowledge & Skills Certifications: ServiceNow CSA certification ( essential ) ServiceNow Administration: Review release/patch notes and perform impact assessments Clone management and upgrade scheduling Skipped record reviews, regression testing, and UAT execution CSDM & CMDB Expertise: Strong understanding of Common Service Data Model (CSDM) and Configuration Management Database (CMDB) Experience integrating and importing data using asset discovery tools such as SCCM, JAMF, and Qualys Software Development & Methodologies: Expertise in SDLC and/or Agile development methodology to conceptualize and deliver software ( essential ) Work Timings: 2:00 PM - 11:00 PM IST

Key Responsibilities Technical Lead in implementing ServiceNow HAM Pro and SAM Pro modules along with CMDB, Discovery, Integrations, Model Management, lifecycle processes, normalization, workspace enablement, etc. Leading a team of other ServiceNow developers/administrators, guiding and mentoring junior team members, and developing solutions across the full suite of ServiceNow offerings: IT Asset Management (HAM Pro, SAM Pro), IT Service Management (ITSM Pro), IT Operations Management (ITOM Pro & CMDB), Planning, and implementing solutions for new features, capabilities, and system integrations with ServiceNow to address key user and/or system requirements. Following leading/best practices for configuring, enhancing, and maintaining ServiceNow platform implementations across multiple ServiceNow modules including IT Asset Management (HAM Pro, SAM Pro), IT Service Management (ITSM Pro), IT Operations Management (ITOM Pro & CMDB), Developing solutions across the ServiceNow platform to utilize automation and integration capabilities of ServiceNow, focused on leveraging business services using out of the box capabilities. Participate or Lead weekly meetings with clients to discuss their needs and ensure current work assigned to team is progressing Present, educate and persuade clients on best practices as it pertains to their ServiceNow environment Coordinate with Subject Matter Experts for requests from clients when needed Develop and execute ServiceNow roadmaps as defined and approved by the platform owner. Document development, configuration and technical details & prepare training material Required Experience / Skills ServiceNow CIS-HAM Certification ServiceNow CIS-SAM Certification ServiceNow CSA Certification ServiceNow CMDB MicroCerts Java Script - 4+ Years Additional Preferred Skills Use of ServiceNow HAM Pro and/or SAM Pro in day to day roles Additional ServiceNow Certifications Flow designer Business rules Script includes GlideRecord and how to build efficient queries Client scripting vs Server side AJAX GlideRecord and how to build efficient queries Previous experience with MS SCCM/Intune Previous experience with JAMF Previous experience with Tanium ITIL V3 or V4 Foundations Certification Strong understanding of ITSM Strong Understanding of Hardware Asset Management processes Strong Understanding of Software Asset Management Processes Strong Understanding of Procurement processes and how they create/update assets Previous experience with ServiceNow CMDB Previous experience with ServiceNow CSDM IAITAM CAMP, CHAMP, or CSAM certification Agile Scrum and/or Kanban experience

Job Description : Discovery and Event Management: Implement and manage ServiceNow Discovery to identify and maintain Configuration Items (CIs). Investigate issues with ServiceNow discovery and working on resolving them Add new attributes to CI classes based on requirements Configure and optimize ServiceNow Event Management, including integrations with third-party monitoring tools. Diagnose and resolve complex discovery and event management issues. CMDB Management and Enhancement: Manage and enhance the Configuration Management Database (CMDB), ensuring alignment with the Common Service Data Model (CSDM). Configure and maintain reports/dashboards (including CMDB health metrics & preferences configuration) Monitor data populated on CMDB health dashboard and CMDB & CSDM data foundations dashboard. Taking actions like working on deduplication tasks, stale tasks etc. to improve the data quality. Configure policies on CMDB data manager Implement advanced CMDB features, including Agent Client Collector (ACC) and service mapping for application and infrastructure components. Integration and Customization: Build and optimize integrations with external systems using REST, SOAP, and APIs for tools like AD, MID Servers, and cloud environments. Develop custom discovery patterns, workflows, and solutions tailored to specific business needs. Mandatory Qualifications: ServiceNow ITOM Expertise: Proven experience in implementing and managing ServiceNow Discovery and Event Management solutions. CMDB Knowledge: Strong understanding of the CMDB lifecycle, including discovery, service mapping, and CI data integrity. Integrations: Hands-on experience with REST, SOAP, and API integrations for systems like AD, MID Servers, and credential stores. Technical Skills: Proficiency in JavaScript and the ability to develop custom patterns and workflows. Cloud Infrastructure: Experience with cloud-native infrastructure and cloud discovery tools. CSDM Framework: Strong knowledge of the Common Service Data Model (CSDM). Overall minimum 5 years of experience

Role : Senior ServiceNow Developer Location: Hyderabad//Bangalore -Hybrid Job Description: Seeking a Lead Software Engineer in the ServiceNow Technology space who will design and develop ServiceNow solutions related to Workplace Service Delivery (WSD) for the Corporate Properties Group (CPG). Key responsibilities will include design, developing forms, loading data, developing UI policies and business rules. This will be a fingers to keyboard’ role requiring technical skills. Development will follow the Agile methodology. Required Qualifications: Minimum 12+ years of application development and implementation experience, out of which 10 + years of experience designing software solutions using software architecture design principles 5 + years of ServiceNow experience in building, implementing, and maintaining platform technologies, workflows, and integrations - ServiceNow Workplace Service Delivery experience will be a huge plus. Experience in technically leading ServiceNow development and implementations 2+ years of JavaScript development experience 2+ years of RESTful or SOAP web services 3+ years of Agile experience 2+ years of Java, C++, C#, C, or .NET 2+ years of SQL 5+ years SDLC experience 2+ years of Integration design experience Experience on working with different OS Knowledge of Scripting (JavaScript, Unix, Python etc.) Understanding on the Data model concepts Knowledge of XML and structural programming concepts Knowledge of ITIL processes Advanced problem-solving ability Change Management, Asset Management and Configuration Management Excellent verbal, written, and interpersonal communication skills Ability to interact effectively and confidently with senior management Experience supporting and technically directing teams, as required

Role & responsibilities Description: We are looking for Service now ITOM developer With below Skills. Required Skills: - Minimum of 7+ years of hands-on experience with ServiceNow development and administration. - Proficient in creating and managing ServiceNow workflows, business rules, UI actions, client scripts, and notifications. - Experience with ServiceNow modules such as Incident Management, Change Management, Problem Management, Service Catalogue, and Knowledge Management. - ServiceNow ITOM - CMDB, Event management to allow ServiceNow to receive, correlate, and manage alerts or events from monitoring tools like Grafana, Solve, ControlM, OEM. - Orchestration to automate workflows. - Knowledge of scripting languages like JavaScript, HTML, and CSS. - Proficiency in integrating ServiceNow with other monitoring, incident management, and IT operations tools using REST APIs, SOAP APIs, webhooks, and other methods to pull data from external systems into ServiceNow. - Experience integrating third-party monitoring tools like Grafana, Prometheus, Splunk, etc., with ServiceNows Event Management to automate incident creation. - Strong experience in configuring and maintaining ServiceNow integrations with other platforms. - Strong troubleshooting and problem-solving skills. - Excellent verbal and written communication skills. Preferred Skills: - ServiceNow Certified System Administrator (CSA) or Certified Application Developer (CAD). - Experience with ServiceNow integration and REST API. - Knowledge of Agile methodologies. - Knowledge of advanced reporting capabilities in ServiceNow.

ServiceNow ITOM Mandatory : Bangalore(weekly 5days WFO) Exp : Relevant 6+ Years ServiceNow ITOM Detailed Skills Requirement 1. ServiceNow Event Management Skills Required Core Skills: Strong understanding of Event Management architecture and data flow in ServiceNow. Experience with event rules, alert correlation, deduplication, suppression rules. Ability to create and manage operational intelligence signals. Integration with monitoring tools (e.g., SolarWinds, Dynatrace, AppDynamics, Nagios, Zabbix, Splunk, BMC, etc.). Understanding of SNMP traps, Webhooks, REST APIs, and data ingestion methods. Proficiency in JavaScript for customizing alert actions and logic. Building and tuning service health dashboards (Service Health, Impact Map, Alert Console). Familiarity with ITOM AIOps, ML-based alert correlation, and signal-based health modeling. Preferred Tools/Experience: MID Server configuration for Event ingestion. ITOM Health or Health Log Analytics (if applicable). SCOM or other enterprise-grade monitoring tool integrations. ________________________________________ 2. ServiceNow Discovery Skills Required Core Skills: Deep knowledge of horizontal discovery, credentials management, and CI classification. Configuration of MID Servers, Probes, and Sensors. Scripting expertise for custom patterns, sensor modifications, and data normalization. Strong understanding of protocols: SSH, WMI, SNMP, WinRM, PowerShell. CI Identification and Reconciliation strategies. Working knowledge of Cloud Discovery (AWS, Azure, GCP). Good understanding of firewalls, network topologies, and proxy setups in enterprise environments. Platform Knowledge: CI Class Models and integration with CMDB. CSDM alignment and CMDB health metrics. Discovery troubleshooting using ECC Queue, logs, and MID diagnostic tools. ________________________________________ 3. ServiceNow Service Mapping Skills Required Core Skills: Experience with pattern-based and traffic-based service mapping. Creating, debugging, and extending Service Mapping patterns. In-depth knowledge of: Application stacks (e.g., Web, App, Database) Load balancers, clusters, and middleware Understanding of TCP connections, netstat, process command lines, and configuration files (e.g., plugin-cfg.xml, web.xml, etc.) Ability to define entry points, identifiers, and connection sections. Collaborating with app owners for business service onboarding. Troubleshooting using Pattern Designer, logs, and Discovery Behavior. Advanced Knowledge: Mapping services to Business Applications in CSDM. Layer 2/3 network dependency awareness for service pathing. ________________________________________ 4. General ITOM/Platform Skills (Applicable to All) Hands-on experience in ServiceNow ITOM Workspace. Proficient in JavaScript, JSON, and ServiceNow's script includes. Familiarity with CMDB, CSDM (v3/v4), and CI lifecycle. Experience with Update Sets, Scoped Applications, and Instance Cloning. Good understanding of data governance, compliance, and CMDB health KPIs. ITIL Foundation knowledge (Incident, Change, Problem). ________________________________________ Certification Module Alignment Level Certified System Administrator (CSA) All ITOM modules Entry-level – Required Discovery Implementation Specialist Discovery Intermediate – Strongly Preferred Service Mapping Implementation Specialist Service Mapping Intermediate – Strongly Preferred Event Management Implementation Specialist Event Management Intermediate – Preferred CMDB & CSDM Fundamentals (Training Badge) Discovery, SM Foundation – Required ServiceNow Certifications – Recommended

Designation : Servicenow Developer 4+ Years Immediate Joiner Location: Bangalore (CV Raman Nagar) - WFO 5 days Must Have Skills: Strong ServiceNow Core Development Skills Experience with custom development, not just ticketing or support. Hands-on with REST integrations, flow designer, and Service Catalogs. Proficient in creating catalog items, approval workflows, and automation. Integration Expertise Ability to integrate ServiceNow with backend platforms (e.g., AWS, storage provisioning). Should be comfortable with integrations with or without ServiceNow spokes. Modules ITSM (strong knowledge and experience). Core CMDB understanding of relationships (e.g., server application business service). CSDM high-level understanding of its framework and architecture. ServiceNow Tools Flow Designer deep understanding of module functionalities. Experience with REST messages and API consumption. Ability to configure out-of-the-box widgets in Service Portal. Basic Asset Management Knowledge Understanding of CI lifecycle, difference between assets and CIs. Soft Skills Ability to work independently as an individual contributor. Strong communication skills expected to directly interface with customers. Must be able to grasp requirements, provide clarifications, and deliver on expectations without detailed design documents. Sincerely, Varsha L TS

Role & responsibilities : 5 Days Working Hybrid (NO REMOTE) ServiceNow Architect Solution Design and Architecture Defining the overall architecture of ServiceNow solutions including ITOM CSDM CMDB ServiceNow core platform multiple modules integrations and configurations ensuring alignment with business needs and industry best practices Technical Consultation and Leadership Provide expert advice lead solution sessions and connect with clients using technical expertise and leadership skills Thought Leadership Establish our organization as a leader in the ServiceNow ecosystem through innovation and expertise Implementation Support Ensure collaboration standards are maintained to translate requirements into functional ServiceNow solutions Integration and Automation Designing and implementing integrations between ServiceNow and other enterprise systems leveraging Integration Hub web services SOAPREST EBonding and other integration techniques Performance Optimization Ensuring the security scalability and maintainability of ServiceNow solutions including performance monitoring and optimization Quality Assurance Drive adherence to quality assurance best practices ensuring successful project outcomes Security and Compliance Mature security solutions to meet changing compliance requirements Implement robust security measures to maintain secure client environments Documentation and Knowledge Sharing Create and share technical documentation contribute to the knowledge base and promote best practices Continuous Learning Keep up with ServiceNow advancements to provide innovative solutions Client Relationships Establish and sustain trust based relationships with clients proactively addressing their needs and steering them toward successful results Mentorship and Coaching mentoring and guiding junior developers and other team members during implementations QUALIFICATIONS Required 12 years of experience in implementing or architecting ServiceNow solutions Must have Expertise in below ServiceNow applications modules O CSDM ITOM Health and Visibility Discovery Service Mapping Event management Integration with Monitoring tools Health Log Analytics CMDB Extensive experience across the ServiceNow core platform security performance and compliance Extensive experience in third party integration RESTSOAP Other methods Integration Hub and Ebonding Experience in Domain Separation and ITSM application Proficiency in scripting languages JavaScript Glide Script and designing complex solutions Ready to Work in UK Client location Preferred Experience in Service Portal and Mobile Applications ServiceNow Certified Master Architect Certified Technical Architect Implementation Specialist and ServiceNow Certified System Administrator Exceptional leadership problem solving critical thinking and communication skills

Primary responsibilities: Responsible for ensuring there is an up-to-date and verified database of all Assets and Configuration Items (CIs) throughout the IT Service Management Lifecycle. Apply a continuous improvement approach to identifying and tracking company assets, CIs and their dependencies within the Configuration Management Database (CMDB) Collaborate with key stakeholders, internal teams (such as Applications and Change and Release Mgt teams) and external vendors for the introduction and retirement of assets through changes, releases, upgrades, new technology deployments and acquisitions. Supporting the Head of Asset and Configuration to manage Data Governance Framework, monitoring the quality of updates to the CMDB (single source of truth) which is integrated with our Enterprise Architecture Platform solution (BizzDesign) and downstream processes. Establish and maintain relationships between infrastructure, applications, and business services and capabilities through the CMDB/CSDM. Work closely with IT teams to identify and resolve issues related to configuration and asset management. Generate and analyse reports to identify trends and areas for improvement. Collaborate with other IT teams to implement and maintain best practices for configuration and asset management. Monitor and enforce compliance with configuration and asset management policies and procedures. Providing guidance and support to other IT teams on configuration and asset management-related issues. Supporting the process owner and process manager and providing inputs in the creation of principles, processes, and procedures Supporting the definition of the structure of the configuration management system, including CI types, naming conventions, required and optional attributes and relationships. Proposing scope for service asset and configuration management and performing configuration audits. Requirements Proven experience in asset and configuration management using the ServiceNow platform, with a focus on ServiceNow Discovery, Graph Connectors, and Multisource CMDB. ITAM, CAMP, CITAM or other accreditation in Asset and Configuration Management discipline Strong attention to detail, ability to process data and work in a complex global organisational environment. Extremely strong organization and productivity skills, ability to interface with managers, staff, and stakeholders within the organization. Proven experience with ITSM tools such as Service Now Proven experience and excellent knowledge of Cloud technologies, Physical and Virtual Infrastructure Excellent verbal and written presentation and communication skills.

Hiring for a Reputed MNC Role: ServiceNow CMDB developer Location – Pan India (REMOTE) Experience– 5-10 years Mandatory key skills: CMDB,CSDM, Discovery, Service mapping

Location : Hyderabad Key Responsibilities : Design, implement, and maintain a comprehensive ServiceNow CMDB ensuring data accuracy, completeness, and compliance. Define CI class structures, data models, and relationships. Configure and optimize ServiceNow Discovery and Service Mapping to enhance CI population and visibility. Troubleshoot discovery challenges and enhance coverage and accuracy. Integrate CMDB with external systems using APIs, MID Servers, and ETL tools. Monitor CMDB health via dashboards, audits, and reports. Define and enforce CMDB governance processes and compliance. Align with ITIL best practices and work closely with Incident, Problem, Change, and Asset Management teams. Provide mentorship to junior developers and technical guidance within the team. Maintain documentation and present CMDB compliance/health metrics to stakeholders. Required Skills & Qualifications : 510 years of hands-on experience with ServiceNow CMDB , Discovery , and Service Mapping . Strong knowledge of infrastructure components (servers, networks, cloud, applications). Expertise in JavaScript , Glide scripting , data modeling, and custom integrations. Hands-on experience with MID Servers , REST/SOAP APIs , and data integration tools. Solid understanding of ITIL v3/v4 framework, particularly Configuration Management. Excellent communication, troubleshooting, and stakeholder interaction skills. Preferred Certifications : ServiceNow Certified System Administrator (CSA) ServiceNow Discovery and/or CMDB Specialist Certification

Roles & Responsibilities : As a ServiceNow Product Management team, this role is responsible for driving design and development on ServiceNow platforms managed by ITSCo. Solution Designers align business requirements with baseline capabilities to deliver ServiceNow-based solutions. Working closely with cross-functional teams including developers, designers, and stakeholders, this role will deliver innovative and high-quality solutions. Education and Experience : Demonstrates abilities and/or a proven record of success as a team leader Product knowledge for all capabilities within the desired ServiceNow product(s) including GRC, ITSM, ITOM, SecOps, IRM, BCM, HRSD, core platform Understanding of the Common Service Data Model (CSDM) Exhibiting senior level communications and senior leader engagement experience, negotiation skills, and the ability to communicate with impact and confidence. Resolving conflicts constructively. Product management and solution design expertise and experience Excellent written and verbal communication skills as well as product feature demonstration skills Experience with processes: demand management, agile delivery, business process consulting Business acumen and understanding of a global network of firms operating model Preference for fast-paced environment managing multiple priorities Excellent communication and presentation skills Software development life cycle, project delivery, and agile development experience Business process design experience a plus Education Level: Bachelor or equivalents. Candidate Specifications: Desired Certifications: ITIL Foundations Certification ServiceNow Certification(s): Implementation specialist, system administrator CV sifting criteria: 6+ year of experience