Quality Analyst E-Commerce Support Fusion CX

2.0 - 6.0 years

0 Lacs

karnataka

On-site

As a Quality Analyst at Fusion CX in Bangalore, you will play a vital role in ensuring the highest standards of quality in e-commerce customer service operations. With your keen eye for detail and expertise in quality assurance within BPO or CX environments, you will have the opportunity to make a significant impact on customer excellence. Your responsibilities will include monitoring and evaluating customer interactions across various channels to ensure process compliance and communication quality. You will audit calls, chats, and transactions to assess agent performance against predefined benchmarks and provide constructive feedback to frontline teams for continuous improvement. Collaborating with Training and Operations teams, you will support upskilling initiatives and process improvement efforts. Key Requirements for this role include a graduate degree in any discipline, a minimum of 2 years of experience as a Quality Analyst in BPO or customer support with exposure to e-commerce processes, strong knowledge of QA metrics and call audit procedures, excellent communication and documentation skills, proficiency in MS Excel and reporting tools, and the ability to work in a fast-paced environment. Joining Fusion CX in Bangalore will offer you the opportunity to work in a quality-focused environment where excellence is a mindset. You will be part of a high-performing team dedicated to delivering exceptional customer experiences and supporting a major e-commerce account. Additionally, you will have access to upskilling opportunities, structured career paths, and a collaborative, inclusive work culture where your contributions will be recognized. If you are looking for a role that values precision, process knowledge, and continuous improvement, and offers opportunities for growth and recognition, then apply now to elevate your QA career with Fusion CX in Bangalore, India.,

Posted 3 days ago

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