Team Lead - Customer Service Management / Upselling Aimlay

3.0 - 7.0 years

0 Lacs

delhi

On-site

Role Overview: As a Team Lead in Customer Service Management / Upselling at the Edtech company, your primary responsibility is to lead a team of customer service representatives. Your role focuses on ensuring high CSAT scores, efficient issue resolution, and meeting performance targets. You will also handle customer escalations and complex issues, providing timely resolutions and contributing to team goals. Additionally, you will oversee work order processing for accuracy and efficiency, as well as identify opportunities for upselling or cross-selling products/services and coach team members to do the same. Key Responsibilities: - Lead and manage a team of customer service representatives - ...

Posted 3 weeks ago

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Partner Practice Advisory - Senior Manager Salesforce, Inc.

5.0 - 9.0 years

0 Lacs

haryana

On-site

The Partner Practice Advisor plays a strategic role in driving practice advisory and ecosystem growth for Salesforce Partners across the region. Your primary focus will be to help partners build scalable and high-impact practices by identifying investment priorities, shaping their business strategy, and guiding them to monetize their technical capabilities, industry expertise, and service offerings. You will collaborate closely with Partner leadership and Partner teams to define and execute plans that expand their Salesforce business, refine their offerings, and align their priorities with market demand to drive broader platform adoption. As an evangelist for Salesforce, you will champion Sa...

Posted 3 months ago

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