2163 Csat Jobs - Page 9

Role & responsibilities We are looking for a dynamic and experienced Subject Matter Expert (SME) to support our Customer Service operations. The SME will act as a key point of contact for process knowledge, training, and quality assurance, ensuring that the team delivers exceptional customer service aligned with organizational goals. Key Responsibilities: Serve as the go-to expert for customer service processes, policies, and tools. Provide floor support to agents and assist in resolving complex customer issues. Conduct process training and refreshers for new and existing team members. Monitor and analyze performance metrics to identify areas of improvement. Collaborate with Quality and Trai...

Role & responsibilities Responsible for smooth and efficient day-to-operations within their team Primary objectives of this role are to drive qualitative performance effectiveness and superior customer experience of the Customer Connect Team. Responsible to coach assigned CSAs on observed areas for improvement with respect to product, process, soft skills and communication. Should conduct analysis and drive initiatives to improve efficiency within team and CC overall Criteria: Should express excellent leadership qualities and spearhead the team Excellent English verbal communication skills enabling client expectation management 1 year of Team Lead experience 18 to 24 months of Team Lead expe...

Role & responsibilities Designation - Team Lead Profile- Inbound Voice/Non voice Process Experience - 5+ years of overall experience with 2 years Lead experience. Shift - 5 days working (Rotational shifts) Weekly Offs- 2 Days (Rotational off) Qualification- Graduated/Post Grad Timings: Must be comfortable with Rotational shifts Skills: Good English Communication Knowledge about Attrition & Shrinkage Maintaining CSAT Score, AHT, TAT, SLA target & Quality Good Team handling experience Team Performance management.

Managing and handling team Monitoring KPIs and KRAs CSAT and AHT

Location: Navi Mumbai Shift details: Rotational shifts with rotational week offs Education: Graduate Team Lead Experience: Should have min 1.6 years of TL experience on paper Roles & Responsibilities: Manage a team of [10-20] customer service executives to achieve performance targets (AHT, CSAT, FCR, SLAs, etc.). Monitor live calls and provide regular feedback and coaching to agents. Handle escalated customer queries and ensure timely resolution. Analyze daily/weekly reports to identify performance trends and improvement areas. Conduct regular team huddles, performance reviews, and one-on-one sessions. Coordinate with Quality, Training, and Workforce teams to enhance team productivity. Motiv...

Role Purpose Principal Consultants are expected to have a deep area of consulting expertise, with a good understanding of the clients business landscape and an ability to manage the delivery of consulting solutions that achieve clear business value. The role may have managerial responsibilities in leading a team of consultants and managing quality and internal compliance in business operations. Principal Consultants develop and support closure of sales opportunities through their consulting expertise and client relationships. The Principal Consultant must achieve high personal billability. Do Consulting Execution An Ambassador for Wipro tenets and values Consulting Project manager or equival...

Role Purpose Principal Consultants are expected to have a deep area of consulting expertise, with a good understanding of the clients business landscape and an ability to manage the delivery of consulting solutions that achieve clear business value. The role may have managerial responsibilities in leading a team of consultants and managing quality and internal compliance in business operations. Principal Consultants develop and support closure of sales opportunities through their consulting expertise and client relationships. The Principal Consultant must achieve high personal billability. Do Consulting Execution An Ambassador for Wipro tenets and values Consulting Project manager or equival...

Role Purpose Principal Consultants are expected to have a deep area of consulting expertise, with a good understanding of the clients business landscape and an ability to manage the delivery of consulting solutions that achieve clear business value. The role may have managerial responsibilities in leading a team of consultants and managing quality and internal compliance in business operations. Principal Consultants develop and support closure of sales opportunities through their consulting expertise and client relationships. The Principal Consultant must achieve high personal billability. Do Consulting Execution An Ambassador for Wipro tenets and values Consulting Project manager or equival...

Role Purpose Senior Consultants are able to leverage their experience to deliver discrete projects with minimal supervision. They demonstrate clear understanding of the clients business issues, detailing and tailoring consulting solutions to generate maximum value through idea generation and engagement experience. The Senior Consultant must achieve high personal billability. Do Consulting Execution An ambassador for the Wipro tenets and values, secures great feedback from multiple clients Consulting project Manager or equivalent coordinates teams of consultants, responsible for assuring quality of deliverables Flexible in approach, ability to coordinate resource with expertise in various are...

Role Purpose Principal Consultants are expected to have a deep area of consulting expertise, with a good understanding of the clients business landscape and an ability to manage the delivery of consulting solutions that achieve clear business value. The role may have managerial responsibilities in leading a team of consultants and managing quality and internal compliance in business operations. Principal Consultants develop and support closure of sales opportunities through their consulting expertise and client relationships. The Principal Consultant must achieve high personal billability. Do Consulting Execution An Ambassador for Wipro tenets and values Consulting Project manager or equival...

Role Purpose Consultants are expected to complete specific tasks as part of a consulting project with minimal supervision. They will start to build a core areas of expertise and will contribute to client projects typically involving in-depth analysis, research, supporting solution development and being a successful communicator. The Consultant must achieve high personal billability. Do Consulting Execution An ambassador for the Wipro tenets and values Work stream leader or equivalent and coordinates small teams Receives great feedback from the client Client focused and tenacious in approach to solving client issues and achieving client objectives Organises work competently and ensures timeli...

Role Purpose The purpose of the role is to provide timely, accurate and quality MIS reports, dashboards to the external & internal stakeholders of account(s) as per the defined process and standards of security and compliance Do Prepare timely and accurate MIS reports and dashboards as required by the stakeholders Must have Experience in capacity planning, scheduling, forecasting . Advance Excel knowledge mandate. Interact and work closely with management, internal stakeholders & clients to understand the business information needs Ensuring all reports & dashboards are prepared as per stakeholder requirements as per the desired frequency (weekly/ monthly/ quarterly) Ensure regular review wit...

We are actively hiring for Team Leader!!! Location - Malad, Mumbai Shifts - Rotational Shifts (5 days working with 2 rotational weekoffs) HSC cleared can also apply - Immediate Joiner preferred Roles and Responsibilities:- Need 1 year on paper experience as a TL. Someone who has managed domains like Insurance / Property valuation. Manage daily operations of the team, ensuring efficient handling of customer queries and issues. Oversee shrinkage management to minimize losses and optimize productivity. Develop and implement strategies to reduce attrition rates through effective employee engagement initiatives. Ensure seamless escalation processes for complex cases and maintain high levels of CS...

About Info Edge: Info Edge is the parent company of established brands like naukri.com, 99acres.com, shiksha.com, jeevansathi.com, and many others. At Info Edge, our mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. At Info Edge, people are our core competitive advantage, and we will continue doing all that is needed to attract and retain the best available talent. About BU: 99acres.com 99acres is a gateway to one of the fastest-growing property markets of the w...

Role Summary We are looking for an enthusiastic Team Leader at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements . What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 1520 to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Coaching : Reviewing and monitori...

Designation: Team Manager Job Location: Bangalore (Work from Office) Shift: US Job Brief: To manage the day-to-day operations with a team of TAC engineers and meet the required service levels, quality and productivity. Maintaining SLA target on a monthly basis to achieve desired KPI s including absenteeism and attrition within the team. Acts as a point of contact for the resolution of customer escalations, inquiries, and complaints from external and internal customers. Suggest process improvements, Value Adds and Improvement plans as required. Attend Weekly Review with Client. Ensure all Company policies and procedures are implemented consistently and fairly. Implement best practices on the ...

Total 4 yrs out of this 1yr TL exp ON PAPER, AHT, Attrition, Shrinkage, CSAT, Quality Immediate Joiner Graduate Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile Work From Office-Bangalore Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Must Knows-English Perks and benefits PF & ESIC plus Good Leave policy

Group Company: 91 Springboard Business Hub Private Limited Designation: Manager - Operations Office Location: Years of experience: to Salary Range: INR to (Annual) Position description: PURPOSE: Responsible for driving and managing the entire Operations with people management responsibility for the assigned Hub with high focus and accountability of respective hub's P&L, maximizing revenue by taking measure that support expansion of the member base, improving NPS & customer satisfaction scores through various touch-points while upholding the service brand of the Company. SIZE (Key financial and non-financial dimensions): Financial: Budget Managed (Annual) -1% of Overall Hub Revenue Non-Financ...

What Youll be Doing You take a problem and turn it into a solution. Delivering amazing experiences brings a smile to your face, and you find it very rewarding. Youll use your get it done , high-energy, professional approach to answer inbound chats and emails from customers. Youll help your team members every single day to meet their productivity targets, actively understanding customers needs, and answering questions. As a TTEC Customer Experience Champion, Youll Enjoy: Fun, talented, and witty teammates Knowledgeable, encouraging, and present leadership Family-friendly environment Free-spirited, theme-based employee events Diverse and community-minded organization Career growth and lots of ...

Min 3yr exp as Soft Skills Trainer/ Trainer /Communication Trainer BPO Training Matrices, TNA, TNI, TTT, NHT/ PKT/Refresher IMMEDIATE JOINER GRADUATE NON BPO EXP cant apply Call /Whatsapp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile Pls read above &Call /Whatsapp cv to Sri 8851792136 Neha 8287267407

Role Overview We are hiring a Team Leader with proven experience in managing teams within the BFSI Voice Process domain (Banking, Financial Services, and Insurance). The ideal candidate will be responsible for driving team performance, managing KPIs, and ensuring process excellence by implementing quality tools and customer satisfaction frameworks. Key Responsibilities Supervise and lead a team of customer service agents handling BFSI voice processes Monitor team performance to achieve KPIs like AHT, NPS, CSAT, shrinkage, and attrition Conduct regular coaching, feedback sessions, and performance evaluations Implement and utilize 7 QC tools and BQM (Business Quality Management) for quality en...

BPO International Banking Support Voice process,1 year as a Team Leader on paper * Rotational Shifts *Manage team *Knows performance metrics *Motivates team Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!

Oversees the daily operations of the customer service department, leading customer service agents in successfully achieving company initiatives . Essential responsibilities include training agents, retaining customers, and coordinating with other department heads

Trainer/Process Trainer /Soft skills Trainer BPO International Voice Process TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/ WhatsApp cv if you have banking process exp to Sri 8851792136 Neha 8287267407 Required Candidate profile WFO in Gurgaon ONLY, pls apply if can relocate No Jobs in Delhi / Noida Call/ WhatsApp cv if you have banking process exp to Sri 8851792136 Neha 8287267407

Operations Team Leader CSS Outbound Noida Main Responsibilities: Ensures that each team member meets / exceeds his or her goals and metrics on a daily, weekly, and monthly basis. Conducts performance management activities for team members supervised, handles escalations, and maintains transparency with the group on team / individual performance achieved. Analyzes and determines what affects agent / team performance, establishes solutions. Prepares and submits reports on team performance to the Operations Manager. Manages the queue to drive operational efficiency. Eligibility: Excellent verbal and written communication Must have ability to work under pressure Experience in Sales will be manda...