Strong project handling, operational management and team management skills Ability to drive performance and ensure high-quality service delivery experience in domestic customer service as a Team Leader Excellent spoken English communication skills

The Team Lead/Sr Team Lead is responsible for ensuring adherence to SLA,s & managing the overall workflow within the team. Will handle all team-related issues, including people management, conflict resolution & administrative tasks. Required Candidate profile Min 2 yrs exp as a TL in domestic voice process. Min of 5 yrs of exp in domestic Voice Program from BPO. Exp in Analyzing systems & procedures to identify areas for improvement & optimize efficiency.

Role Overview As a Management Trainee - Strategic Account Growth , you will play a key role in nurturing and expanding relationships with existing clients. This position is ideal for individuals looking to build a career in strategic account management, business growth, and customer success within the SaaS domain. You will work closely with senior team members to learn how to drive revenue growth through account expansion, ensure client satisfaction, and deliver continuous value throughout the customer lifecycle. Key Responsibilities Strategic Growth Initiatives Learn to identify upsell and cross-sell opportunities within existing accounts. Assist in building customer success plans aligned with business value and usage data. Support in tracking revenue expansion and retention metrics across accounts. Data-Driven Insights & Collaboration Analyze product usage data to identify patterns, opportunities, and risks. Coordinate with internal teams (Sales, Product, Marketing, and Support) to deliver integrated solutions. Contribute to feedback loops that improve client outcomes and influence product development. Customer Advocacy Help facilitate case studies, testimonials, and customer stories. Promote engagement through client surveys and customer advocacy campaigns. What We re Looking For MBA graduate from a Tier 2 or Tier 3 college (freshers or up to 2 years of experience). Strong communication, problem-solving, and stakeholder management skills. Analytical mindset with an interest in customer experience and SaaS products. Ability to multitask, learn quickly, and take initiative in a fast-paced environment. Immediate availability to join by 9th June 2025 . Key Metrics Youll Contribute To Upsell and cross-sell pipeline generation Account health and retention support Customer satisfaction (CSAT) & advocacy metrics Why Join Kapture CX? Work with a high-growth SaaS company serving global enterprise clients Gain hands-on experience in account strategy, customer growth, and business planning Mentorship and learning opportunities across teams Fast-track career progression in customer success and strategic partnerships

Urgent hiring for Process Trainer role at IEnergizer Noida!!! Click Here to Apply 9711881552 Designation: Process Trainer/Sr. Process Trainer Roles and Responsibilities: - Trained New Hired Trainee, conduct daily assessments, mock calls and designed Training Materials, Questionnaires and necessary tools. Train the trainees on essential customer service skills such as problem-solving, empathy and customer centric behavior. Monitoring and evaluating the performance of new and existing employees. Pre and Post Shift Briefing and download of every recent update on floor. Preparing reports like Training Calendar, maintaining Batch Tracker, attendance, RAG report and Calibrations etc. Collaborating with other trainers, SMEs, supervisors and managers to identify training needs and develop strategies. Conducted TNI, Refresher Trainings and Mapping their Efficacy for Improvement Ensuring timely delivery of training batches on floor along with supporting OJT Daily Dip check, monthly PKT through Gamification and shared reports with clients. Conducted Supervisor meet once in a week with OPS, Quality regarding the process updates. Desired Candidate Profile: - 1-4 years of experience in Process Training or Product Training in BPO/Call Centre industry. Excellent communication, presentation, and facilitation skills with the ability to engage diverse audiences. Proficiency in MS Office applications (Word, Excel, PowerPoint) for report preparation and presentation purposes. Perks & Benefits: - Corporate work environment Job Location - Noida Sec 60. Salary 45K Work From Office Interested candidates are requested to connect on below mentioned contact no. HR SHOBHA - 9711881552 We are looking for immediate joiners!!!

Role As a Team leader, you will be responsible for managing the team who does post-sales experience and membership renewal of our personalized customers. To be a successful Team leader, you should be proactive, patient, and able to work in a high-pressure environment. Ultimately, a top performing Team Leader is the one who is a product expert and demonstrates exceptional communication, problem solving and customer service skills. What you will do in this role Manage post-sales experience and service of premium members of Shaadi SELECT. Mentor and develop the team. Effectively manage shift operations. Strong Knowledge and Experience on Operational Metrics. (CSAT, AHT, Shrinkage, Quality scores, maintaining SLA, Attrition management). Handling Escalation calls of Customers. Track Customer Satisfaction & ensure closure of complaints. Strong Rapport building skills with Team & stakeholders, manage attrition in the team. Evolve more effective work process for improving customer interactions. Constantly monitor & review performance metrics for achievement of objective. To effectively manage Contact Centre operations for constant performance achievements. Identify relevant training needs of agents & ensure effective implementation. Interface with IT/HR/ Training/Quality in order to improve the teams Performance. What you should have 4 years experience developing the above skills. Experience must include tele-marketing job. Should be familiar with effective objection handling. Extremely detail oriented and ability to organize. Bachelors Degree. 5 Days Working (2 Rotational Week off) If Interested, please share resume on 7506053923

At least 4+ years of experience into General/Life Insurance Customer Service. Must be aware of shrinkage, attrition, AHT, NPS, CSAT Excellent knowledge of Dialers, Outbound Dialing & IRDA Regulations Excellent Communication Skills (Spoken & Written) Required Candidate profile Must have 2+ years+experience in Same Designation Graduation is mandate Need excellent communication in English Should have handled a team of 15+ people

Roles & Responsibilites : Provide customer support via VOICE for international customers. Resolve customer queries and requests. Manage customer expectations and ensure customer satisfaction. Respond to customer inquiries. Regularly review customer feedback and take measures to improve customer service. Preferred candidate profile: Minimum 6-12months of experience in International is mandatory. Must be Immediate Joiner Ready to Relocate Perks and benefits: Both side cab , Loyalty bonus, Salary best in the industry 5 days working. If interested than send your updated resume on: Karan.sehgal1@techmahindra.com or Reach at - +91 9354359873

Job Role: Associate Manager Location: Hyderabad Required Qualification: Graduate or Postgraduate Overall Years of Experience and required Skill Sets: Minimum 5-7 years with hands in international voice process. Team handling experience Understanding of attrition, shrinkage occupancy, Service Level, AHT, CSAT, NPS Be attentive to details Be able to work in a fast-paced environment Have good working knowledge in MS Office applications: Word, excel, & PPT Be able to adjust quickly and smoothly to changing priorities and conditions Have ability to interpret data, identify trends, and make suggestions for improvements Have strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements Be pro-active in developing trust and professional rapport with employees and team members; work as a team-player Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner Rotational shifts

Job description We Are Hiring for International voice Profile -: Associate / Senior Associate (Technical & customer Support) Languages req: Excellent English communication Requirement -: Good Communication Skills Exp-: 1- 5 yrs in int voice Shifts: Rotational Location : Bangalore, Hyderabad Responsibilities and Duties: The primary responsibilities of a Customer Service specialist would be: Handling escalations and complex queries. Manage large amounts of incoming and outgoing calls / Emails/ Chats Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Key skills required: Proven customer support experience or experience as a client service representative Excellent communications skills Ability to listen and active problem solving skills Good interpersonal skills Ability to handle pressure Ability to multi-task, prioritize, and manage time effectively Job Type: Full-time Qualification :Higher Secondary(12th Pass) / Any graduates (Note: All the rounds are Held through telephonic) Email : careers@glympsehr.com NOTE: - Please call or whatsapp Manya @6364808230 / 9606556306 / 9901777673 and schedule your telephonic interviews !! !!!Thanks & Regards HR TEAM!!!

Job Responsibilities: - Develops and maintains long-term relationships with accounts. - Generate revenue among client accounts, including upselling and cross-selling. - Collection of the raised invoices by the CSM. - Operates as the single point of contact for assigned customers. - Makes sure clients receive requested ducts and services in a timely fashion. - Communicates client needs to Decimal. - Gets involved in analysis of the requirements and coordinate internally with different internal stakeholders. - Forecasts and tracks client account metrics. - Identifies opportunities to grow business with existing clients. - Coordinate with other Channels, (Delivery, Platform, Support) working on the same account to ensure consistent service. - Service multiple clients concurrently, always meeting deadlines. - Coordinates for Prepare Requirement Document. - Achieve high Customer Satisfaction (CSAT). Desired Skills: - Excellent interpersonal skills with the ability to quickly build rapport with clients. - MBA from a reputable college. - Business knowledge of Banking, including Assets and Liabilities. - Strong connections in the industry will be preferable. - High comprehension capability and organizational skills. - Demonstrates unrelenting follow-up capabilities, comfortable being perceived at client premises. - active go-getter with effective crisis management skills and the ability to define priorities effectively. - Capable of multitasking in different domains

Job Opportunity: Senior Manager - Operations at IGT Solutions Location: Gurgaon IGT Solutions is seeking a highly skilled and experienced Senior Manager of Operations to oversee and lead multiple client business operations in our Global Digital BPM Contact Center Services environment. As a key member of our leadership team, you will report directly to the GM/VP Global Operations and manage a large team of 500-1000 FTEs across multiple business accounts. Key Responsibilities: Take ownership and responsibility for the P&L and overall Operations Management of 500+ FTE International Voice Customer Service Operations. Lead and drive both strategic and tactical operational direction for the operations team to achieve business goals. Interact closely with client stakeholders and internal leadership to ensure customer satisfaction and business success. Ensure all key performance metrics are met, including Staffing Adherence , Schedule Adherence , Customer Experience scores, and more. Lead cross-functional teams , including Voice , Back Office , WFM , Training , Quality , and more. Conduct weekly, monthly, and quarterly business reviews to monitor performance and implement changes as needed. Collaborate with teams such as Sales , Account Management , and Presales to expand business opportunities. Drive continuous improvements to enhance quality, CSAT , and business operations. Required Qualifications & Skills: 12-15 years of experience in BPO Operations at a leadership level, with a preference for Travel Operations experience. Deep knowledge of the Travel market , BPO competition, and industry trends. Graduation in any discipline. Lean or Six Sigma Green Belt/Black Belt certification (preferred). Proven ability to manage large teams, foster a team-oriented environment, and inspire leadership. Strong experience in data analysis , statistical process control , and problem-solving . Minimum 2 years of experience in a Senior Manager Operations role, managing International Travel accounts in Voice/Back Office Operations . Excellent communication (written and verbal) and interpersonal skills. Ability to collaborate with internal stakeholders and manage client relationships effectively. Personal Qualities: Motivated, innovative, and able to foresee market conditions. Strong people management and leadership skills with a collaborative approach. Confidence, flexibility, and resilience in a fast-paced, ever-changing environment. Integrity, commitment to delivering results, and a blend of a sales mindset In case interested, please share your resume on - sonam.singh1@igtsolutions.com or 9953150816 At IGT Solutions, we are committed to equal employment opportunities for all individuals, regardless of age, gender, race, religion, or any other factor. We promote an environment free from discrimination and harassment.

Role & responsibilities Customer Relationship Management l Ensure prompt and professional resolution of customer queries, complaints, and escalations during night hours. l Monitor customer interactions (calls, chats, emails) to ensure high-quality service. l Maintain and update CRM databases with accurate customer information. Team Management & Performance l Supervise, support, and motivate night shift CRM executives. l Conduct performance reviews, share feedback, and assist in skill development. l Ensure adequate shift planning and coverage. Process & Quality Compliance l Ensure compliance with company policies, service protocols, and quality standards. l Conduct regular audits of CRM logs and communications. l Initiate continuous improvement actions based on audit findings. Reporting & Communication l Generate and share nightly performance and incident reports with day shift teams and senior management. l Ensure smooth handovers with morning shift counterparts. l Log and escalate any major incidents or service outages immediately. Customer Feedback & Retention l Collect, analyze, and act on customer feedback received during the night. l Implement retention strategies for at-risk customers engaging during off-hours. Qualifications and Skills l Any Graduate / Post Graduate l 8+ years of experience in with at least 4-5 years in a managerial role. ( International Process ) l Strong leadership, communication, and interpersonal skills. l Proven experience managing CRM systems (preferably Kapture, Zoho, or similar platforms). l Strong analytical and problem-solving skills with a data-driven mindset. l Experience with customer engagement strategies and loyalty program management. l Familiarity with automation tools and contact center workflows. l Excellent communication, project management, and stakeholder collaboration abilities. Job Location - Andheri West ( Azad Nagar ) Shift Timing - 5:30pm 6:30 am - 9 hrs. Rotational Shifts ( Night Shift ) Preferred - Male Candidate

Liaison with Store Heads and solve CRM related gapes. Oversee Google review management to enhance online reputation and customer satisfaction. Efficiently handle complaint management, ensuring swift resolution and customer retention. Drive digital leads through strategic initiatives, optimizing lead generation channels. Develop and implement target-setting strategies for stores to achieve performance goals. Streamline report management for comprehensive insights into operational performance. Coordinate upcoming campaign details for effective campaign management. Design and execute customer engagement programs to foster brand loyalty. Provide comprehensive CRE training to enhance customer service excellence. Spearhead the implementation and adoption of CRM systems in new stores. Lead the hiring and induction process for Customer Relationship Executives (CRE) to build a skilled team. Own customer quality for the region, ensuring high levels of data fill rate on CRM. Establish rewards and recognition programs to motivate and retain high-performing staff. Ensure meticulous customer data management to support targeted marketing efforts. Process improvement suggestions wherever required, to improve customer experience, sales or efficiency.

4 years in BPO ,1 year as a Team Leader on paper International Voice Technical process * Rotational Shifts *Manage team of 7-14 *Knows performance metrics *Motivates team Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!

Dear Aspirants, Greeting from Sagility!!.. Huge hiring for Process Trainers.. Job description: Schedule appropriate training sessions for new and existing employees Stay updated with the best training methods and modules Plan and implement an effective training curriculum Prepare hard copy training materials such as presentations, video module Should train freshers and existing employees in a batch-wise manner Collaborate with management to identify training needs for all employees Review training needs monthly Schedule and perform pre- and-post-training assessments and monitor progress Job Requirements: Must have experience in training multiple and large batches Should have a clear understanding of the Trainer role and must have Proven Coaching abilities Should have strong exposure on TNA/TNI Experience in creating and developing training content such as modules and process SOPs Mandatory Skills: Ideal candidature should have over all 4+ years of experience. Mandatory experience as process trainer on paper should be from the background of international Voice. Desired profile: Excellent communication, presentation, and interpersonal skills. Proven ability to build and maintain strong and effective customer and internal relationships Well versed in Soft Skills and training methodologies Knowledge of US culture Solid knowledge of the latest corporate training techniques Client Management skills Good with MS Office (Excel, Word & Power point) Excellent time management and organizational skills Must demonstrate the ability to work independently & prioritize multiple objectives in a rapidly changing environment Qualifications and Education and Mandatory Requirements: Bachelor's degree is must. Should have good experience on classroom training and prior experience in handling batches of fresher and existing folks Excellent facilitation, coaching (both in the virtual and F2F environment) Should have good exposure on MS Excel, word and PowerPoint Should have excellent English communication skills and facility skills Should be flexible to work in the shifts. Two Way Cab. Looking for Immediate joiners. Interested Candidates can share your updated CV to : anitha.c@sagilityhealth.com Regards, TA Team Sagility

We are urgently hiring a Team Leader for International Voice Process. Job Title : Team Lead; Location: Bangalore Working Hours/ Days: 9 Hours / 5 Rational Days a Week Shift: Rotational Night shifts. Key Responsibilities: Team Management: Lead, mentor, and motivate a team of customer service representatives. Conduct regular team meetings, one-on-ones, and performance reviews. Address team concerns and provide feedback for continuous improvement. Performance Monitoring: Monitor and analyze team performance metrics (e.g., call handling time, customer satisfaction scores, adherence to scripts). Set and track performance targets and KPIs. Implement strategies to achieve and exceed performance goals. Quality Assurance: Ensure adherence to quality standards and protocols. Conduct regular quality checks and audits of calls. Provide coaching and training to enhance service quality. Operational Management: Manage daily operations to ensure efficient workflow and resource allocation. Handle escalated customer issues and complaints. Collaborate with other departments to resolve complex issues. Reporting: Prepare and present regular performance reports to senior management. Analyze trends and identify areas for improvement. Recommend and implement process improvements. Training and Development: Identify training needs and coordinate training sessions. Foster a culture of continuous learning and development within the team. Compliance: Ensure compliance with company policies, procedures, and regulatory requirements. Maintain up-to-date knowledge of industry trends and best practices. Experience: Minimum 5 years of experience in a contact centre environment. Proven experience in a supervisory or team leader role, preferably in an international voice contact centre. Skills : Excellent leadership and people management skills. Strong analytical and problem-solving abilities. Exceptional communication and interpersonal skills. Ability to work in a fast-paced and dynamic environment. Proficiency in using contact center software and CRM systems. Other Requirements: Flexibility to work in different shifts, including nights and weekends. Strong understanding of customer service principles and practices. Ability to handle high-pressure situations calmly and effectively. Please send your CVs to Preetham.hr@sagilityhealth.com Job Requirements: Education: Bachelor's Degree (Mandatory) Experience: Minimum 5 + years of total experience in an International Voice Process (US, UK, Australian, Canadian, or ANZ markets). Minimum 1+ year of experience specifically as a Team lead\Team coach in an Inbound or outbound Voice Process . Skills: Excellent command over English (spoken and written). Team handling, customer service, compliance protocols, and quality standards. Strong knowledge of quality monitoring tools, call auditing frameworks, and contact center KPIs (AHT, CSAT, NPS, FCR, Quality Scores). Proficient with CRM systems, QA software, and reporting tools. High attention to detail, analytical thinking, and problem-solving skills. Ability to deliver constructive feedback and influence agent performance positively. Additional Requirements: Flexibility to work in rotational night shifts (Mandatory). Immediate joiners preferred. Interested Candidates can share your updated Cv to : anitha.c@sagilityhealth.com

Must have Min 1+yrs exp as a Team Leader from International Voice Process BPO. Strong Team Handling Exp. Must know KPI's like CSAT/NPS/AHT US Shifts Excellent Comms Required Call 8447780697 send CV monu@creativeindians.com

Must have Min 1+yrs Exp as Team Leader from International Technical Support Voice process BPO Good Team Handling Exp from International Tech Support Voice Process. Excellent Comms required US Shifts Call 8447780697 send CV monu@creativeindians.com

Must have 1-3 years of experience as a Soft Skill Trainer in BPO Must have excellent communication skills Experience in E-commerce account will be added advantage Should be a TTT-certified trainer should be fluent in English and Hindi Call-7697428237

Are You The Next UDian? Were hiring! If you think your experience and expertise tick all of the boxes for a great journey at Uncle Delivery, then apply for this role right away! Job Details Job Title: Team Lead-Customer Support Location: Bengaluru Uncle Delivery is looking for a Customer Support Team Lead in Bengaluru. Are you passionate about delivering exceptional customer support and leading high-performing teams? We re looking for a Customer Support Team Lead with strong experience managing voice and chat processes on domestic platforms. Experience: 5+ years in Customer Support, including 2+ years as a Team Lead in a chat process. Key Responsibilities: 1. Lead a team of 15 20 inbound voice & chat agents, ensuring SLA and CSAT targets are met. 2.Analyze call/chat trends, drive improvement initiatives, and coordinate with city teams. 3.Handle escalations, audit performance, coach team members, and drive customer satisfaction. 4.Monitor team metrics (SLA, AHT, CSAT), maintain SOPs, rosters, and conduct regular reviews. 5.Collaborate with leadership for process improvements and operational excellence. What We re Looking For: 1.Proven experience with tools like Genesys, Zoho, Freshdesk etc. 2.Strong analytical and reporting skills (Excel, Google Sheets, PowerPoint). 3.Effective communicator in English; fluency in Kannada & Telugu is essential, Hindi is a plus. 4.Background in BPO (Voice & Non-Voice), with domestic chat process experience. 5.Candidates from the logistics sector are preferred.

Job Title: Team Lead / Team Manager Location: Alorica India, Bangalore Job Type: Full-time (Rotational Shifts & Rotational Week-offs) Job Summary: We are looking for an experienced Team Lead/Team Manager to oversee a Voice Process in a BPO operations environment . The ideal candidate should have a strong background in managing customer service teams , driving operational KPIs , and ensuring an excellent customer experience . Key Responsibilities: Team Management: Supervise and mentor a team of 15 customer service agents to ensure high performance. Performance Monitoring: Track and improve key metrics like NPS (Net Promoter Score), AHT (Average Handling Time), CSAT (Customer Satisfaction), and FCR (First Call Resolution) . Quality & Compliance: Ensure adherence to industry regulations and maintain compliance with company policies. Process Improvement: Identify gaps, implement process improvements, and enhance operational efficiency. Coaching & Development: Conduct regular coaching sessions, feedback discussions, and performance evaluations. Escalation Handling: Address customer complaints effectively and support agents in resolving complex queries. Key Requirements: Experience: Minimum 1 year of experience as a Team Lead handling in a BPO environment. Industry Knowledge: Strong understanding of customer service KPI . Leadership Skills: Ability to motivate, guide, and manage a team to achieve operational goals. Communication Skills: Excellent verbal and written English communication skills. Flexibility: Willing to work in rotational shifts and rotational week-offs . Immediate Joiners Preferred Compensation & Benefits: Competitive salary package Night shift allowance (if applicable) Performance incentives based on team KPIs

Must have excellent communication skills Should have working experience in any BPO/Call center. Should have Knowledge about behavioral training,TNI and TNA Required Candidate profile Must have 1-2 years of experience as a trainer Candidate must be proficient in Kannada language Candidate must be aware of all Trainer KPIs including Throughput, TNI, TNA, Refresher, attrition

Role: US Telecom Voice Process (Customer Support) Required: Min. 6 months' experience into International Voice- Customer Support Skills: Customer Handling, Inbound calls, CSAT, AHT, BPO Metrics CTC: Up to 4.2 LPA (35k in hand) Location: Pune Work from office Shifts: US 24*7 5 Days working; 2 days rotational off 2 way cabs facility Only Immediate Joiners

Min 3yr exp as Soft Skills Trainer/ Trainer /Communication Trainer BPO Training Matrices, TNA, TNI, TTT, NHT/ PKT/Refresher IMMEDIATE JOINER GRADUATE NON BPO EXP cant apply Call /Whatsapp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile Pls read above &Call /Whatsapp cv to Sri 8851792136 Neha 8287267407

We are looking for a proactive and passionate Customer Success Manager to join our team. In this role, you will be the advocate for our clients, ensuring they derive maximum value from our services and fostering long-term relationships. Your primary goal will be to enhance customer satisfaction, drive retention, and contribute to the overall success of our clients. Key Responsibilities: Onboarding: Guide new clients through the onboarding process, ensuring a smooth transition and understanding of our services. Client Engagement: Maintain regular communication with clients to understand their needs, provide updates, and gather feedback. Value Maximization: Identify opportunities to help clients utilize our solutions effectively, ensuring they achieve their desired outcomes. Issue Resolution: Address and resolve client issues promptly, collaborating with internal teams to provide timely solutions and support. Performance Tracking: Monitor client engagement and satisfaction metrics, preparing reports to track success and identify areas for improvement. Customer Education: Conduct training sessions and workshops to educate clients on new features, best practices, and updates. Feedback Loop: Act as a liaison between clients and internal teams, relaying client feedback to improve services and drive innovation. Retention Strategy: Develop and implement strategies to enhance client retention and reduce churn, fostering loyalty and long-term partnerships. Qualifications: Bachelors degree in Business, IT, or a related field. 5+ years of experience in customer success, account management, or a similar role within the IT services industry. Strong understanding of IT solutions and technology trends. Excellent communication and interpersonal skills, with the ability to build rapport with diverse clients. Problem-solving mindset with a focus on customer satisfaction. Proficiency in CRM software and other customer management tools. Ability to work collaboratively in a fast-paced environment and manage multiple client accounts.