2163 Csat Jobs - Page 8

Job Opportunity: Senior Manager - Operations Airlines Claims Location: Gurgaon IGT Solutions is seeking a highly skilled and experienced Senior Manager of Operations to oversee and lead multiple client business operations in our Global Digital BPM Contact Center Services environment. As a key member of our leadership team, you will report directly to the GM/VP Global Operations and manage a large team of 500-1000 FTEs across multiple business accounts. Key Responsibilities: Take ownership and responsibility for the P&L and overall Operations Management of 500+ FTE International Voice Customer Service Operations. Lead and drive both strategic and tactical operational direction for the operati...

Customer Communication & Escalation Handling Ensure clear, consistent, and effective messaging across all customer touchpoints. Manage and resolve customer escalations promptly to maintain positive experience. Stakeholder Engagement Lead discussions with sales, solutions, product, and support teams. Align customer experience strategies with business needs. Data Analytics & Dashboard Monitoring Apply basic SQL skills to analyze customer data. Use analytics tools like Grafana and Power BI to extract insights. Monitor key metrics to support data-driven decisions in logistics and warehouse automation. Customer Success Initiatives Develop initiatives to improve CSAT, NPS, on-time AMC renewals, an...

Job Title: Customer Support Team Lead Location: Bangalore Department: Customer Support Reports To: Customer Support Manager / Head of Customer Experience Job Type: Full-time Job Summary: We are seeking a proactive and customer-focused Customer Support Team Lead to oversee daily operations of our support team, drive performance, and ensure a seamless experience for our customers. You will lead by example, mentor team members, resolve escalated issues, and continuously improve support processes. Key Responsibilities: Team Leadership: Lead, motivate, and mentor a team of customer support representatives. Monitor team performance and provide coaching and feedback. Schedule shifts and manage work...

Job Description: As a Customer Support Specialist for D2C/eCommerce brands, you will have the opportunity to utilize your 3 years of experience in customer support to handle customer queries efficiently. Your role will involve resolving issues related to orders, delivery, returns, and refunds within the specified SLAs. You should possess clear communication skills in English and Hindi, with knowledge of regional languages being an added advantage. Your empathetic problem-solving approach will be crucial in ensuring customer satisfaction. Key Responsibilities: - Handle customer queries across email, chat, and calls - Resolve issues related to orders, delivery, returns, and refunds within SLAs...

Responsibility involves transaction processing which requires case study and case ownership, taking independent and intelligent decision making for process resolution Handling queries from third party stakeholders/customers on emails hence good at Business writing skills, Quality, Efficiency, & CSAT will be key parameters to measure performance

Job Description1) Candidate should have good written and verbal communication in English2) Agent should be able to handle international customers calling in and understand US voice accents with at least two+ years in voice process3) Needs to have at least one to two years working experience on a reputed ITSM tool (Service now/ JIRA/ SolarWinds/Remedy, etc)4) Basic Business Etiquette5) Understanding of Incident Management processes in a large enterprise6) Relevant experience in contributing to first call resolution(FCR) MTTR, CSAT on Helpdesk calls 7) Customer Centric approachExp 2- 5 yearsJob Responsibilities include:1) Ticket logging for all the issues and requests received2) Ensure standar...

We are looking for a level 2 Help Desk Analyst The analyst will be responsible for driving helpdesk metrics (FCR, MTTR, CSAT, etc)Should act as a POC for escalation calls ResponsibilitiesMonitor performance and report on metricsOversee day-to-day operation, ensure SLA is met Motivate and inspire team members, fostering a sense of collaboration and accountability Manage Help Desk SOPS and address training needs in the team Clear concise communication - should have 3+ years of voice experience and 1 year in a supervisor roleAbility to work under pressure and manage multiple tasks simultaneously Requirements and skillsWillingness to work in a 24 x 7 shift based scenarioTicket logging for all th...

4-7 years of experience in BPO with at least 2 years as a Team Leader. Manage day-to-day operations of the team and ensure achievement of SLA and KPI targets (quality, productivity, attendance, and customer satisfaction). Required Candidate profile Sound understanding of BPO metrics AHT, CSAT, Attrition, Shrinkage, etc. Ability to handle pressure, multitask, and meet deadlines Proficient in MS Office (Excel, PowerPoint, Word).

About Cityfurnish: Cityfurnish is a leading provider of furniture and appliance rentals, offering affordable and flexible solutions for individuals and businesses. Our mission is to transform the way people furnish and equip their spaces, combining comfort, style, and functionality. With a rapidly expanding presence in the rental market, we focus on delivering high-quality products and exceptional service. Backed by $5.2 million in funding from top investors, like YC, GFC, FJ Labs, Soma Capital & Venture Highway, Cityfurnish is revolutionizing the rental industry. We foster a dynamic, innovative, and collaborative work culture that empowers employees to drive impactful change. Join us as we ...

* Successfully managed and achieved (KRA) targets, consistently exceeding performance expectations. * Led and guided a team, providing mentorship, training, and coaching to help them excel in their roles and achieve their KRA targets. Required Candidate profile Looking for the candidates who have more than 2 years of experience in Team Leading - Inbound Customer service with the good knowledge of Attrition, Shrinkage, SLA management, AHT, CSAT.

Team Lead- Domestic BPO Location: Mohali Graduate Minimum 3 years exp in BPO - In which 1.5years of team leader experience on paper . Salary: Up to 4.5 LPA - 6 days working, rotational shifts and rotational week off - Need immediate joiners Required Candidate profile If interested contact: 7696495267 hr.skyway603@gmail.com -Bhumika Gupta

Globiva is Hiring Quality Team Lead (Insurance Sales Process) Location: Gurgaon (Haryana) Shift: Day Shift Working Days: 6 Days (1 rotational off) Process: Insurance Sales (Voice Process) Job Description: Globiva is looking for an experienced Quality Team Lead to manage and guide the quality team for our Insurance Sales process. The ideal candidate should have strong experience in quality audits, team management, 7 QC tools, and call calibration, along with the ability to drive process improvement and maintain high-quality performance standards. Key Responsibilities: Lead and mentor a team of Quality Analysts for the Insurance Sales process. Monitor and evaluate call audits to ensure complia...

Job description Graduate Excellent Communication Skills Min 1.5 year as TL on papers for international Voice / Blended Process Prefer immediate Joiners

Assistant Manager Operation International CS Voice Process Min 1yr exp as AM on paper SLA, AHT, Attrition, Shrinkage,CSAT Call/WhatsApp cv to Neha 8287267407 Amit 8851792136 Required Candidate profile Call/WhatsApp cv to Neha 8287267407 Amit 8851792136

3–8 years of experience in BPO operations, with atleast 1–2 years in a team leadership or AM role on papers.Experience handling voice/non-voice / blended/Chat , Night shift, cabs provided,CSAT,AHD,quality Contact-Ruhi -8050836297/ruhi.izee@gmail.com

Job Opportunity: Senior Manager - Operations ( Claim Experience)at IGT Solutions Location: Gurgaon IGT Solutions is seeking a highly skilled and experienced Senior Manager of Operations to oversee and lead multiple client business operations in our Global Digital BPM Contact Center Services environment. As a key member of our leadership team, you will report directly to the GM/VP Global Operations and manage a large team of 500-1000 FTEs across multiple business accounts. Key Responsibilities: Take ownership and responsibility for the P&L and overall Operations Management of 500+ FTE International Voice Customer Service Operations. Lead and drive both strategic and tactical operational direc...

1. Ensure wing to wing resolution of social media cases with utmost accuracy and deliver best in class service, Final resolution to be communication to customers 2. Ensure Real Time Response on social media platform basis customer sentiments and ensure business reputation is maintained 3. Raise red flags for high aging cases and Highlight intra and inter dept errors for resolution 4. To be sensitive towards complaints and the stricter timelines, should co-ordinate with cross functions to get necessary resolution, requires follow-ups and influencing decisions 5. Liaison with Sales, marketing, Risk, Product, pricing, and collection for the deviations, Service Nos and change/improvement in proc...

Job Opportunity: Senior Manager - Operations at IGT Solutions Location: Gurgaon IGT Solutions is seeking a highly skilled and experienced Senior Manager of Operations to oversee and lead multiple client business operations in our Global Digital BPM Contact Center Services environment. As a key member of our leadership team, you will report directly to the GM/VP Global Operations and manage a large team of 500-1000 FTEs across multiple business accounts. Key Responsibilities: Take ownership and responsibility for the P&L and overall Operations Management of 500+ FTE International Voice Customer Service Operations. Lead and drive both strategic and tactical operational direction for the operat...

Minimum Educational Qualification 12th Std. (No Backlogs), Graduation will be preferred. Strong communication and interpersonal skills to interact with customers in a professional and empathetic manner Strong leadership and people management skills. Proficiency in MS Excel, PowerPoint, and reporting tools. Strong understanding of BPO operations, SLAs, and KPIs. Ability to multitask and work under pressure. 3+ years of experience in BPO operations, with at least 1-2 years in a team leadership or assistant managerial role. Experience handling voice / non-voice / blended processes

LTFinance is looking for MANAGER - PROJECTS & CUSTOMER EXPERIENCE to join our dynamic team and embark on a rewarding career journey. Lead initiatives aimed at improving customer experience and operational efficiency across projects. Plan, execute, and monitor projects, ensuring alignment with organizational objectives and timelines. Collect and analyze customer feedback to identify areas for improvement, implement strategies, and measure outcomes. Collaborate with cross - functional teams, manage resources, and ensure high - quality delivery while fostering a customer - centric culture Disclaimer : This job description has been sourced from a public domain and may have been modified by Naukr...

e’re looking for a Product Quality Analyst who will play a pivotal role in shaping the conversational and user experience of our Voice AI platform. This is not just about finding bugs, it’s about owning the quality of the product experience

About Zyla (www.zyla.in) Zyla Health is Indias highest-rated personalized care management platform focused on improving health outcomes. Zyla enables care at scale for insurers and employers through its human-assisted AI on the 24x7 conversational Zyla app (consistently rated 4.7+). Some of our clients include Aditya Birla, Max Life, Care Insurance, HDFC Ergo, IBM, Godrej, Jindal Steels, DHL, Tata Steel, AstraZeneca, Pfizer. Care implemented by Zyla spans across medical, physical and mental health needs, and powered by a complete in-house team of Doctors and experts as well as our proprietary AI engines Athena, Lea and Iris. The care starts with a detailed health risk assessment of the popul...

J ob Title: Team Leader International Process- Location: Bangalore Work Mode: Work From Office (WFO) Working Days: 5 Days a Week Shift: Flexible for 24x7 Environment Job Summary: We are seeking an experienced and dynamic Team Leader with strong background in managing international customer support operations. The ideal candidate will lead a team of 15-20 members, driving performance and productivity while maintaining high standards of customer satisfaction. Key Responsibilities: Lead and manage a team of 15-20 team members in an international voice or non-voice process. Drive performance metrics including productivity, quality, shrinkage, attrition , and AHT targets based on tenure buckets. ...

J ob Title: Team Leader International Process- Location: Bangalore Work Mode: Work From Office (WFO) Working Days: 5 Days a Week Shift: Flexible for 24x7 Environment Job Summary: We are seeking an experienced and dynamic Team Leader with strong background in managing international customer support operations. The ideal candidate will lead a team of 15-20 members, driving performance and productivity while maintaining high standards of customer satisfaction. Key Responsibilities: Lead and manage a team of 15-20 team members in an international voice or non-voice process. Drive performance metrics including productivity, quality, shrinkage, attrition , and AHT targets based on tenure buckets. ...

Total 4 yrs out of this 1yr TL exp ON PAPER, AHT, Attrition, Shrinkage, CSAT, Quality Immediate Joiner Graduate Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile Work From Office-Bangalore Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Must Knows-English and Hindi Perks and benefits PF & ESIC plus Good Leave policy