1530 Csat Jobs - Page 7

BPO International Customer Support Voice process,1 year as a Team Leader on paper * Rotational Shifts *Manage team *Knows performance metrics *Motivates team If Tech Support exp then Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!

Must have Min 1+yrs exp as a Team Leader from International Voice Telecom Sales Process BPO. Must know KPI's CSAT/NPS/AHT Australian Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com

Candidates who are interested can share their CV's to - Email - saumyasirothiya@aesl.in Contact Number - 9625972018 Requirement: 1. Good communication skills. (Fluency in English/Hindi both is must) 2. Highly organized and mature with respect to human relationships and can get the job done. 3. Candidate should be comfortable for target-based job. 4. Team handling experience. 5. Experience in handling sales campaigns. 6. Should be aware and ready to follow the KRAs of team leader of BPO industry. Essential Duties and Responsibilities: 1. Sales background/Education will be recommended. 2. Receiving In-bound calls and counseling for Medical and Engineering preparation. 3. Out-bound calls as per...

Designation: Team Leader Customer Service (Chat) Location: Bangalore (Electronic City) Domain: E-commerce Customer Service We are looking for passionate professionals to join our fast-growing e-commerce customer service operations. If you have experience in managing chat processes, driving performance, and ensuring quality excellence, we want to hear from you! What we’re looking for: Prior experience in e-commerce customer service (chat process) Strong leadership skills (for TL role) Excellent communication and people management skills Immediate availability to join in Bangalore

Min 2yr BPO Quality Manager Exp on the paper, AM/DM cannot apply Manage BPO Quality Team Call Callibration, Audit, Score , CSAT Call/whatsapp CV Amit 8851792136, Neha 8287267407 Required Candidate profile Work from Office-Hyderabad only not visakhapatnam.Apply those who can relocate in Hyderabad Call/whatsapp CV Amit 8851792136, Neha 8287267407 Must Knows-English and Telugu

You are a German Speaking Specialist with 13 years of experience in voice-based customer support, and you have the opportunity to join our dynamic Contact Centre team. Your role will involve providing comprehensive customer support through voice, email, and chat channels, showcasing your proficiency in both German (minimum B2 level) and English. Handling customer queries, cancellations, disputes, and resolution follow-ups efficiently will be a key responsibility. As part of your duties, you will be conducting quality audits of agent interactions to ensure compliance with QA standards, supporting new process rollouts by creating training materials and FAQs, and monitoring and improving NPS, C...

Job Title: Gainsight Developer Location: Remote (PAN India) Employment Type: Contract (Fulltime) About the Role We are looking for an experienced Gainsight Developer to support, enhance, and extend the Gainsight platform for our client. The ideal candidate will have strong expertise in Gainsight development, workflows, surveys, and Salesforce integrations, with a proven ability to customize and optimize the platform for business success. Key Responsibilities Support: Provide technical support to Gainsight users, troubleshoot and resolve issues, and maintain accurate ticket documentation. Configuration & Customization: Develop and configure enhancements, objects, fields, workflows, rules, das...

Minimum 5 years of experience in International Inbound Voice Process 2 experience as Quality Analyst (on paper) Please whatsapp your resume or reach me 9902419093

We are seeking a dynamic and results-driven Customer Success Manager to join our team in Chennai. The ideal candidate will be responsible for building and nurturing long-term client relationships, ensuring exceptional customer satisfaction, and driving overall client success. If you thrive in a fast-paced environment and are passionate about delivering value to clients, wed love to hear from you. Key Responsibilities Act as the primary point of contact for assigned clients, ensuring smooth onboarding and continued engagement. Build and maintain strong client relationships, providing strategic guidance to help clients achieve business goals. Monitor customer health metrics and proactively res...

Manage inbound/outbound calls to address customer queries and issues. Deliver accurate solutions while maintaining professionalism. Adhere to call scripts, quality standards, and company policies. Update customer records and meet performance targets. Required Candidate profile Freshers Graduates can apply Excellent Comm skills - MUST HAVE Ok with Rotational Night shifts. Perks and benefits Salary: 20K to 45K P/M Q.Incentives Cabs Insurance

Role & responsibilities Interacting with customer for resolving Billing issues International chat process, voice process US shift Preferred candidate profile Shud be Good in com skills Minimum 12th PASS . HSC shud be ok working in night shifts Shud have atleast 1 year experience in international process. Whatsapp or call - 8381998035, 9711807301

Assistant Manager Operation Dom CS Voice Process Min 6 Yrs exp, 2yrs AM on paper SLA, AHT, Attrition, Shrinkage,CSAT GRADUATE Work from Office-Bangalore Must know-Englih and Hindi Required Candidate profile Work from Office-Bangalore only Call/WhatsApp cv to Neha 8287267407 Amit 8851792136

Overview: We are looking for an experienced Non-Voice Team Leader to manage and guide our team of customer support representatives. The ideal candidate will have strong leadership skills, a track record of excellent performance in non-voice support channels, and the ability to drive team productivity and customer satisfaction. Key Responsibilities: Lead, motivate, and manage a team of Non-Voice Customer Support Representatives to achieve performance goals and high levels of customer satisfaction. Oversee daily operations to ensure the team meets or exceeds key performance indicators (KPIs) such as response time, resolution time, and customer satisfaction scores. Provide coaching, training, a...

Process Trainer who is giving the taining TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/ WhatsApp ONLY IF HAVING BANKING PROCESS EXP Sri 8851792136 Neha 8287267407 Required Candidate profile WFO Chennai Must Know-English

Role & responsibilities Resolve International customer queries Over Chat. Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid and complete information by using the right methods/tools. Meet personal/customer service team sales targets and Chat handling quotas. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Follow communication procedures, guidelines and policies. Preferred candidate profile (ATLEAST 1 YEAR INT EXP MENDAT) Proven customer support experience or experience ...

MIN 3YR EXP, 1 yr AS BPO QA ON paper exp In International Customer Support Voice Process Audits calls ,audit reports, Call Calibration IMMEDIATE JOINER Call Whatsapp AMIT 8851792136, Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy

We are looking for a Quality Analyst with the following: - Should be comfortable with Rotational Shifts (No fixed shifts) - Work from Office only - 2-way cab facility provided - 1 rotational week off - Minimum Graduation required Required Candidate profile - Minimum 2.5 years of experience as a QA in International BPO (Domestic experience not considered) - Immediate joiners preferred For immediate response contact on call/WhatsApp - 9035466304

Hi Job Professionals!!! Greetings from Shining Stars!! HIRING FOR INTERNATIONAL BPO IN NOIDA LOCATION Positions - International Customer Care Executive REQUIREMENT - ANY UNDERGRADUATE WITH MINIMUM 3 MONTHS OF INTERNATIONAL BPO EXPERIENCE IS MANDATORY FOR THIS PROFILE. Salary - Upto 4.5 LPA (Depending upon last drawn) Facilities - 5 days working Rotational Shift with Rotational Off Cabs in Odd Hours Travel allowance upto 3.5k will be provided incase candidate don't opt for Cabs Excellent communication required Role & responsibilities Respond promptly to customer inquiries via phone, email, chat, or social media platforms. Assist customers in navigating our products/services, troubleshooting i...

Role: Customer Support - Voice Process Freshers and experienced both can apply For experienced; Required minimum 1 year of Customer Service experience Languages Required: English and Hindi Fluent Location: Bangalore Shifts: Day 6 Working Days; 1 Day Rotational Off Only Immediate Joiners Compensation : For fresher- 18k Take home ; 22k CTC For exp- 22k Take home; 27k CTC Contact: Sanjana- 9251688426

Roles and Responsibilities Manage customer care operations to ensure high levels of satisfaction, quality, and efficiency. Develop and implement effective strategies to improve customer retention, reduce churn rates, and increase revenue growth. Collaborate with cross-functional teams to resolve complex issues, identify root causes, and implement corrective actions. Analyze data to measure performance metrics such as first call resolution rate, average handling time, and customer satisfaction scores. Provide coaching and training to team members on product knowledge, soft skills development, and process improvements. Desired Candidate Profile 5-8 years of experience in BPO or call center env...

As a Quality Manager for Finance and Accounting (FnA) processes, your primary responsibility will be to oversee the end-to-end quality management for all aligned processes, both for new hires and day-to-day operations. Leading a team of Quality Analysts and leads, you will ensure that all deliverables are completed accurately and within the specified timeframes. Your role will involve devising a robust sampling strategy, calibration methods, ISO compliance, and handling customer complaints or incidents efficiently. It will be crucial to identify opportunities for continuous improvement projects to enhance process efficiency and overall business performance. You will also be leading or mentor...

Role: Customer Support Executive (Voice Process) Job Location: Bangalore Work Mode: Work From Office (WFO) Shift: Day Shifts Working Days: 6 Days (1 Day Rotational Off) Requirements : Minimum 6 months' experience in Customer Service Graduate Freshers can apply Fluency in English is mandatory + Tamil/Hindi/Marathi Excellent communication and interpersonal skills Immediate joiners preferred Compensation: CTC: 28,000 per month Incentives: Up to 50,000 per month Why Join Us? Attractive incentives and growth opportunities Positive and energetic work environment Opportunity to enhance your sales & customer handling skills CONTACT: Kamya- 9084148502

Role: Customer Support - Voice Process Freshers and experienced both can apply For experienced; Required minimum 1 year of Customer Service experience Languages Required: English and Hindi Fluent Location: Bangalore Shifts: Day 6 Working Days; 1 Day Rotational Off Only Immediate Joiners Compensation : For fresher- 20k Take home ; 25k CTC For exp- 23k Take home; 27k CTC Contact: Varsha- 9251688428

Role: Customer Support - Voice Process Freshers and experienced both can apply For experienced; Required minimum 1 year of Customer Service experience Languages Required: English and Hindi Fluent Location: Bangalore Shifts: Day 6 Working Days; 1 Day Rotational Off Only Immediate Joiners Compensation : For fresher- 20k Take home , 25k CTC For exp- 23k Take home; 27k CTC Contact: Zainab- 9251688430

4 years in BPO International Customer Voice process,1 year as a Team Leader on the paper MUST Banking Voice Process Exp * Rotational Shifts *Knows performance metrics *Motivates team Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!