2163 Csat Jobs - Page 6

Roles and Responsibilities Conduct call audits to ensure quality standards are met. Perform call monitoring and quality checks to identify areas for improvement. Utilize QC tools such as CSAT, AHT, and feedback mechanisms to measure performance metrics. Provide constructive feedback to team members on their calls for growth and development. Collaborate with the team to resolve issues and improve overall call quality.

iEnergizer Hiring: Team Leader - Operations /Soft Skills Trainer, Click here for more info: https// wa.me/917678370584 Key Requirements: Graduation is mandatory. Minimum 1 year of experience in a similar role, with documented proof. Role: Team Leader- OPS Application Process: Only shortlisted candidates will be contacted. Share your CV at pooja.bhardwaj @ienergizer.com . For queries, reach out to 7678370584 Roles & Responsibilities: Thorough understanding of BPO metrics . In-depth knowledge of Attrition, Shrinkage, ACHT, NPS, SLA, and Repeat . Expertise in BPO operations and ability to train and manage team members effectively. Proficiency in Excel for performance-related reporting. Strong t...

Role & responsibilities We are seeking a highly skilled Application Support Manager (or Associate Incident Manager) to join our support organization. As an Application Support Manager (or Associate Incident Manager) within Zycus Global Support organization, you will lead frontline support operations for our premium customers. You will be part of a global team, responsible for managing incidents, ensuring SLA adherence, and delivering a seamless support experience. This role demands strong leadership, incident management expertise, and a deep understanding of ITIL processes to ensure customer satisfaction and operational excellence. Key Responsibilities Lead and manage a Level 1 Technical Sup...

Role Purpose Principal Consultants are expected to have a deep area of consulting expertise, with a good understanding of the clients business landscape and an ability to manage the delivery of consulting solutions that achieve clear business value. The role may have managerial responsibilities in leading a team of consultants and managing quality and internal compliance in business operations. Principal Consultants develop and support closure of sales opportunities through their consulting expertise and client relationships. The Principal Consultant must achieve high personal billability. Do Consulting Execution An Ambassador for Wipro tenets and values Consulting Project manager or equival...

Independently managing end to end offer letter management. Handle new joiner s queries both over the phone and through email. Coordinate several areas of Payroll processing, BGV process, Onboarding, Relocation, Visa and interacting with vendors and the business. Effectively communicate with the vendors, candidates and internal team members while maintaining confidentiality. Candidate Experience Management: Provide best in class candidate experience through all candidate touchpoints. Execute the HR CORE processes through Workday ensuring that Organization Management (OM), Personnel Administration (PA) & Payroll related data accurately according to the global standard processes Process ownersh...

BPO International Banking Support Voice process,1 year as a Team Leader on paper * Rotational Shifts *Manage team *Knows performance metrics *Motivates team Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity

Roles and Responsibilities: Support team members in their daily tasks Deliver training on the job Discuss & set personal targets with each team member Monitor team: their behavior towards customers & colleagues, their problems or ideas Evaluate team members: performance, mistakes, losses, creativity, strengths, weaknesses, attitude Discuss the teams performance (quality of their services, mistakes, productivity) with the Assistant Manager and work on improvements whenever necessary Organize & run regular team meetings and one-on-ones to groom team members Assess received feedback from clients/colleagues Prepare reports Discuss/report performance of day/week and special issues - quality wise ...

Total 4 yrs out of this 1yr TL exp ON PAPER, AHT, Attrition, Shrinkage, CSAT, Quality Immediate Joiner Graduate Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile Work From Office-Bangalore Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Must Knows-English Perks and benefits PF & ESIC plus Good Leave policy

Job description Audit Voice Calls to ensure adherence to set Transaction Handling Guidelines Audit Customer responses received through surveys to identify improvement areas Conduct daily briefings, refresher sessions on regular basis Make recommendations to help reduce errors, and improve revenue generations Escalate unresolved issues to relevant teams, and work with them to resolve the identified issues Assist in implementing changes or modifications to the Quality Assurance department s evaluation process Analyze the root causes for the defects identified through the audits using basic quality tools Report, accurately promptly, the root causes of the defects to the business units Analyze t...

Oversee and manage a team of 20 to 25 QA Analysts, ensuring adherence to quality standards and performance metrics. Conduct regular audits to ensure compliance with risk management and quality frameworks. Utilize quality systems and tools to monitor and maintain the quality of transaction processes. Perform root cause analysis to identify and resolve quality issues. Drive process improvement initiatives and implement strategies to enhance quality assurance practices. Prepare and present detailed quality reports and statistics, providing actionable insights to senior management. Develop strategic plans to enhance the overall quality framework and ensure alignment with organizational goals. E-...

Roles and Responsibilities Handle customer inquiries through phone calls, emails, or chats to resolve their queries and concerns. Provide accurate and timely solutions to customers' issues related to products/services offered by the company. Maintain a high level of professionalism while interacting with customers, ensuring excellent customer relationship management. Identify opportunities for upselling/cross-selling of relevant products/services based on customer needs. Escalate complex issues to senior team members or supervisors when necessary. Handle inbound customer calls Manage Google, Amazon & Flipkart reviews Conduct CSAT & rating calls Resolve escalations & troubleshoot issues Coord...

Lead a group of AMs/TLs to meet all SLA’s Drive customer experience metrics Workflow monitoring, process improvement, training, reporting & special projects Provide recommendations for strategies & process improvements Required Candidate profile 8-12 yrs of BPO experience & 5+ yrs in a Global Telecom Process working as AM (2+ yrs) or Manager supporting US/Global Operations Excellent Communications 24/7 shifts. Call @ 040-35596951/8977001402 Perks and benefits Candidates can call @ 040-35596951/8977001402

Trainer/Process Trainer /Soft skills Trainer BPO International Voice Process TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/ WhatsApp cv if you have banking process exp to Sri 8851792136 Neha 8287267407 Required Candidate profile WFO in Gurgaon ONLY, pls apply if can relocate No Jobs in Delhi / Noida Call/ WhatsApp cv if you have banking process exp to Sri 8851792136 Neha 8287267407

Role Overview: You will be responsible for designing, testing, and maintaining software programs for operating systems or applications to be deployed at client end while ensuring they meet 100% quality assurance parameters. Key Responsibilities: - Understand the requirements and design of the product/software - Develop software solutions by studying information needs, systems flow, data usage, and work processes - Investigate problem areas throughout the software development lifecycle - Facilitate root cause analysis of system issues and problem statements - Identify ideas to improve system performance and impact availability - Analyze client requirements and convert them into feasible desig...

Customer Success Leader Location: Hyderabad (preferred) | Travel across India/SEA/GCC Experience: 1015 years in HCM/HR Tech Customer Success; 5+ years leading teams Team size: Manage 15–20 CSMs/onboarding/adoption specialists Role Summary Own post-sales outcomes across all HCM modules (Core HR, Leave & Attendance, PMS, payroll touch-points, integrations at a high level). Lead a 15–20 member CS org and personally step in to troubleshoot when needed. Your north star: consistently high CSAT/NPS and reference-worthy customers. What You’ll Do (CSAT best practices) Onboarding excellence: Clear success plans, milestone checklists, parallel-run readiness, stakeholder maps, and sign-off rituals. Adop...

Leading BPO in Gurgaon Hiring For Team Leader/Assistant Manager US Healthcare Process Require Experience in Healthcare(Mandatory) Experience in Prior Authorization is preferred Require min 1Year as Team Leader Experience in International BPO Looking for Candidates from BPO ONLY Strong in Operations Matrices like Attrition, Shrinkage, CSAT, NPS, SLA Must have Excellent Communication Skills CTC UPTO 9.5PA Shifts 24*7 Mail CV at [HIDDEN TEXT] or call at 8467054123 Role and Key Responsibilities: ? Handle a team of 20 to 30 people. ? Responsible for New Hire training and Quality audits. ? This role requires day to day communication directly with the US clients. Report creation and publishing. Res...

Quality Analyst Location-Gurgaon Noida Please share your cv at surbhi.malhortra @nlbtech.com Manage and implement quality processes Collaborate with service delivery teams, to implement quality improvement initiatives Ensure process meets and exceeds Quality & Related KPI Conduct error root cause analysis, present findings, and recommendations to the stakeholders Training needs identification, Conduct Training/Audit and Up skill resources Facilitate Quality and Compliance team to perform various audits and follow ups based on the observations highlighted Study the process, identify, and implement process improvement initiatives through projects Support cross location teams Experience and Des...

Role & responsibilities Resolve international customer queries over chat. Minimum 12months of international dual chat exp. Identify and assess customer needs to achieve satisfaction. Build sustainable relationships and trust with customer account through open and interactive communication. Requirements and skills Prove customer support experience or experience as a client service representative. 35+WPM Typing speed with 90+accuracy. Familiarity with CRM system and practices. Customer orientation and ability to adapt/respond to different types of characters. Excellent communication and presentation skills. Ability to multi-task, prioritize and manage time effectively. Dual chat concurrency. P...

We're Hiring: Team Leader Data Annotation Location: Gurgaon | Shifts: Flexible | Experience Required: 1+ year as a Team Leader (on paper) Join IGT Solutions Pvt Ltd , a global leader in IT & BPM services for the Travel, Transportation, and Hospitality industries, and help us shape a safer digital world through effective content moderation. What Youll Be Doing: • Lead a team of 1015 agents handling image and video moderation (including afflictive content) • Drive productivity (>1000 cases/agent/day) and maintain 99% accuracy • Conduct 1:1s, weekly reviews, EWS & IDP discussions • Provide actionable data-driven insights to improve team performance • Deliver regular coaching, audits, and feedba...

Roles and Responsibilities Manage a team handling international chat processes, ensuring excellent customer service delivery. Oversee the entire team's performance, including AHT management, CSAT improvement, attrition control, shrinkage reduction, SLA adherence, KPI tracking, and people management skills. Develop and implement strategies to enhance team productivity, efficiency, and overall success. Collaborate with cross-functional teams to resolve complex issues and drive business growth. Ensure compliance with company policies, procedures, and regulatory requirements. Joiner preference: Immediate joiners only. Overview We are seeking a highly experienced and motivated individual to join ...

Teleperformance is hiring for Team Leader for Jaipur & Malad Location. Need candidates with min. 1 year of experience as a TL, in international process. Excellent Communication skills Graduation Mandatory, BPO experience is Mandatory, Candidates must be aware about the KRAs and KPIs of a Team Leader, People Management Skills, Shrinkage Control, Attrition Management, AHT, CSAT, SLA Management, Rotational shifts, 5 days working. Interested candidates can share their profile at Yamanurappa.kuri@teleperformancedibs.com Contact: 9449900627

Role & responsibilities: Should have fluent communication. Candidate should be aware of customer service metrics like CSAT, Attrition, Shrinkage, SLA, AHT, NPS, etc. Should have at least 2 years of on paper experience as a Team Lead. Candidate should have knowledge regarding Occupancy & Utilization. Leadership Excellence Results-Driven Approach Training and Development Experience Effective Interviewing Skills Strong Internal Stakeholder Relations Quality Customer Service Background Performance Metrics Operational Efficiency Expertise Shifts: 5 days working Rotational shifts Week offs 2 Rotational weeks off Location Navi Mumbai Contact Akankshas6@hexaware.com

We are looking for enthusiastic professionals for blended process who possess flawless communication and expertise in customer centric skills. If you have excellent customer handling skills, are tech-savvy, love learning and implementing new technology, with the passion to guide to customers, we would love to talk to you. Interested fresher/experienced candidates can share their updated CV on the below WhatsApp number for booking interview slot. You bring knowledge & expertise Required Experience & Skills: Fresher Low complexity clerical processing Basic process knowledge Basic technical skills proficiency Ability to meet agreed quality standards within tight deadlines. Non/very low client e...

We are looking for enthusiastic professionals for blended process who possess flawless communication and expertise in customer centric skills. If you have excellent customer handling skills, are tech-savvy, love learning and implementing new technology, with the passion to guide to customers, we would love to talk to you. You bring knowledge & expertise Required Experience & Skills: Fresher Low complexity clerical processing Basic process knowledge Basic technical skills proficiency Ability to meet agreed quality standards within tight deadlines. Non/very low client engagement Ability to follow instructions scripts process-flows. Excellent understanding of Insurance Industry for experienced ...

We are looking for enthusiastic professionals for blended process who possess flawless communication and expertise in customer centric skills. If you have excellent customer handling skills, are tech-savvy, love learning and implementing new technology, with the passion to guide to customers, we would love to talk to you. You bring knowledge & expertise Required Experience & Skills: Fresher Low complexity clerical processing Basic process knowledge Basic technical skills proficiency Ability to meet agreed quality standards within tight deadlines. Non/very low client engagement Ability to follow instructions scripts process-flows. Excellent understanding of Insurance Industry for experienced ...