913 Csat Jobs - Page 6

Customer Service Chat – Gurugram International Chat + Retail experience is mandatory L10: 5+ yrs exp (1 yr TL) | 6–8.5 LPA L9: 7–10 yrs exp (2 yrs as TL) | 9–12.5 LPA L8: 9–12 yrs exp (3 yrs as TL) | 13–18.5 LPA Shift: 24x7 Call Latika: 9810996899 Required Candidate profile Mandate Exp: International Chat + Retail experience CSAT, Attrition, Shrinkage, KPI, KRA, Performance Matrix

What does an Operations Manager really do? Think of yourself as a leader and the master of your department, so not just anyone is qualified for this role! Here at TaskUs we make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Come on now, we need your full attention because it's time to imagine what it's like being an Operations Manager. Imagine yourself going to work with one thing on your mind: that in most companies, it's all about the KPIs but in TaskUs it's all about solving business problems through innovation. As you tackle your new tasks for the day, you know that it will all lead to one thing that your department believes in: to provide the best possible customer experience to your clients. As Operations Manager, you are also responsible for making sure that KPIs are being met consistently. You need to come up with ways in which to effectively make each employee reach their best potential. With this, you must also be creative because you need to devise effective plans on how to make each employee reach their target. As a leader, you must also gain the trust and respect of your employees because let's face it -- how can you lead when people don't believe you? You need to be able to reach out to them, drop by their workstations, have short chit-chats, and make them feel important. You need to be able to identify their strengths and weaknesses, take advantage of them and assign them tasks that will help them work on their weaknesses and showcase their talents. This way, you are able to manage relationships better and develop people at the same time. Do you have what it takes to become an Operations Manager? Requirement: So, what is it we're looking for? Since this is an Operations Manager post, we'd need someone who already has the skills to even call themselves a Manager. We're looking for someone who has strong interpersonal skills, verbal and written communication skills and most importantly empathy. Someone who has a high affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported. Someone who has at least three years of related working experience, preferably someone who already knows how the system works -- specializing in customer experience operations and management. We need someone who is responsible and has a good track record of meeting and delivering targets. Someone who can articulate him/herself well enough with others, like teammates and clients. We need someone who can multitask and work in a fast-paced environment. Someone who can lead and is great in analyzing situations and data. TaskUs devotes considerable resources to the wellbeing of its employees. Being a Bilingual Content Moderator means participating in counseling sessions and other wellness programs: All employees will attend wellness coaching sessions to ensure awareness of wellness resources and to ensure job adjustment. All employees will attend wellness groups

Job Description Section: Job Title: Call Quality Analyst Location: Gurgaon, India Responsibilities:- High performance delivery on all quality parameters Audit chats/email interactions on Product/process, Communication and soft skills parameters Conduct audits and feedback for the targeted population with the objective of improving scores for training throughput or conversion Data analysis and making designated reports/decks Participate in calibrations to ensure consistent scoring & feedback delivery approach Communicate to heighten awareness and focus on importance of positive customer experience Make recommendations and drive process improvement Reduce learning curve and help enhance product/process knowledge of new joinees Ensure that internal policies, procedures, and compliance regulations are being followed Customer/Client Interactions by using process knowledge and highlighting key areas to work on Prepare TNA, publish and execute for 100% closure Real Time Support (Production/Live Support) on the floor as per the business requirement Desired Skills: Must understand Audit & Coaching process Excellent writing and comprehension skills Extremely good verbal & written communications skills Technical knowledge of English communication - sentence construction, grammar, punctuation etc. Effective Presentation, Feedback & Coaching skills Hands on experience on MS-Office; preferably on MS-Excel and Power Point Customer orientation and Customer Service Attitude Effective problem-solving skills and Highly energetic & enthusiastic Interpersonal skills and Team work Ability to handle/analyse data to generate Quantitative and Qualitative analysis Kindly share your resume at amulyavaish@paisabazaar.com

Total 5 yrs out of this 2yr TL exp ON PAPER, max CTC 5LPA Inbound Customer Support Voice Process DOMESTIC SLA, AHT, Attrition, Shrinkage, CSAT, Quality Immediate Joiner Graduate Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile Work From Office-Lucknow only not for Delhi/NCR and Noida,Apply those who can relocate in Lucknow Perks and benefits PF & ESIC plus Good Leave policy

Designation: Assistant Manager - International Voice Process Skills : Work experience in International Contact Centre ,Team Management, Performance Management Experience: 6 to 10 years Job Location: Trivandrum Mode: Work from office Job Requirement: Good work experience in International Voice Process Excellent communication and team management skills (Should have knowledge about team management, performance management, grievance management and operations matrices) Minimum 2 years of experience in working as Team lead - Mandatory Good knowledge about contact centre metrics People Management (KRA & Appraisal handling experience) Stakeholder Management, Performance Management, Attrition handling Candidate should be Flexible to work in rotational shifts and ready to relocate to Trivandrum. ***References are highly appreciated*** For more details, Mail to : Careers@sahasyaglobal.com

Hiring for QA. Languages Required (Any one): Malayalam & English OR Gujarati & English OR Marathi & English Job Description: We are looking for a detail-oriented and experienced Quality Analyst (QA) from the BPO sector who is fluent in [Malayalam OR Gujarati OR Marathi] along with English . The ideal candidate will be responsible for monitoring and evaluating customer interactions to ensure the highest quality standards are maintained across all communication channels. Key Responsibilities: Monitor calls, chats, and emails to assess the quality of service delivered Identify gaps in agent performance and suggest improvements Provide constructive feedback and coaching to agents Maintain audit reports and track quality metrics Collaborate with training and operations teams to improve processes Ensure compliance with internal and client-specific quality standards Key Skills: Proficient in English and any one regional language: Malayalam / Gujarati / Marathi Experience in BPO Quality Assurance Good knowledge of QA tools, audit forms, and call calibration techniques Strong communication and interpersonal skills Ability to analyze data and generate insights for improvement Preferred Qualifications: Graduate in any discipline QA certification (if any) is a plus Familiarity with CRM and call monitoring software Contact: 9449900627, yamanurappa.kuri@teleperformancedibs.com

Greeting from Teleperformance...! Looking for immediate joiner Candidate must have experience in voice process, customer service, knowledge in BPO and working as a Team Leader/ Lead in Operations department on papers for minimum 1 year, preferably. Should have Hands-on experience in Team management and KPI's like AHT, Shrinkage, Attrition, Occupancy, Rostering, NPS/Csat and Dsat calculations. Excellent communication skills in English. Minimum 2 years' experience in Voice process Salary up to 4 LPA 6 days working Contact - 9449900627, yamanurappa.kuri@teleperformancedbs.com

You are urgently required to fill the Lead EUS - IT MacBook Lead L3 role for one of our MNC based companies in Mumbai. As a Desktop support \VIP support engineer, you will be responsible for VIP (CXO) End User Support and troubleshooting. Your tasks will include managing Physical End Points in Windows, MAC & Tablet environment, ensuring the execution and compliance to ITIL V4 service processes, and delivering high levels of user experience and CSAT with operational efficiency and cost-effectiveness for the business. Your role will also require excellent knowledge of VC systems or provided VC support, experience in the Banking sector providing support to VIP users, working on MIS preparation, being well-versed with MS Office, and managing Vendors effectively. If you have over 10 years of experience and are looking for a Full-Time opportunity in Mumbai, we would like to hear from you. Please share your updated CV with Sharmila at sharmila@liveconnections.in.,

Required Experience of minimum 4 Years in Technical Support ONLY Females Candidates Any Graduate Loc- Bengaluru CTC-9LPA 5 Day's Working | US Shifts | WFO Immediate Joiners Drop your cv at radhika@genesishrs.com

Job Responsibilities: Quantitative Aptitude and Verbal Faculty Required for CAT/IPMAT ( Full Time) - To teach QA & LRDI/ Verbal to students preparing for CAT/IPMAT - Prior teaching experience in training CAT aspirants for at least 1- 2 years & a remarkable problem- solving skills and numeracy skills. - Delivery of training & strategy as best as possible on the latest exam pattern. - Knowledge of current trends developments in teaching methodology. Should be able to motivate the students to perform - Flexible to work on weekends - Able to prepare questions, practice sheets & sample papers on latest exam pattern & conduct mock analysis within the classroom. Interested candidates share their resume on below details: Mail id : kanpur.kakadeo@careerlauncher.com Location - Kanpur Career Launcher

Hi Job-Seekers!!! Greeting from ShiningstarsITPL!! HIRING FOR OPERATIONS TEAM LEAD POSITION Location- Lucknow & Gurugram Position - Team Lead Requirement - Graduate with minimum 3 years Experience in BPO & 1 year as Operations Team Lead can Apply. ROLE & RESPONSIBILITIES Managing and overseeing the work of employees Monitoring employee performance and providing feedback Assisting in administrative tasks like scheduling meetings Assisting the manager in organising, planning and implementing strategy Handling inventory management and ordering supplies Training and coaching new employees Maintaining records and files Assist in budgeting and resource allocation For Lucknow- Salary - upto 5LPA (Depending upon last drawn) For Gurugram - Salary- Upto 5.5LPA (Depending upon last drawn) Apply Now! Don't miss this opportunity to kick-start your career with a professional and growth-oriented company. Contact Person: Kaynat Khan (Team Leader) Mobile: +91-8957778258 Drop a text or WhatsApp your resume for quick response and interview scheduling. Thanks & Regards Kaynat Khan Team Leader ShiningstarsITPL

We're Hiring: Team Laeder Process: Retail (mandatory exp to have) Location: Gurugram Package up to 10 LPA Looking for immediate joiners only Requirements: Graduate or higher qualification 5-10 years of experience in customer support within an international voice/chat process 2+ years of experience as an Lead/leader Proven ability to manage and lead large teams. Knowledge of quality assurance, process improvement, and operational efficiency strategies. Strong understanding of KPIs, SLAs, and operational metrics. Strong analytical and problem-solving skills. Excellent communication and presentation skills. How to Apply Call on Priyanka at 93667 72439 Arwa at 84337 26095

Conduct call audits, assess agent performance, provide feedback for improvement, and prepare reports. Collaborate with teams for process enhancements, ensure compliance with regulations,and integrate customer feedback to improve service quality.

Job Title: Senior Process Executive Customer Support (International Voice) - International Banking & Retirement Process Location: Bangalore and Pune Experience Required: 04 years Employment Type: Full-Time Qualification: Any full-time graduate Key Responsibilities: Handle and resolve client issues via inbound calls. Demonstrate excellent communication skills and professionalism. Work in 247 shifts (including US shift timings) from office (no hybrid). Apply analytical and problem-solving skills to understand and resolve customer issues independently. Be proactive and respectful of customer time. Must be able to cross sell, Up sell banking, retirement & investment products Ensure optimum customer delight Ensure quick thinking and ownership of customer problems. Manage time effectively to ensure every customer interaction adds value. Mandatory Requirements: Strong verbal and written communication in English. Willingness to work night shifts and undergo client-specific training . 100% work-from-office (WFO); no remote or hybrid options. Preferred Qualifications: Additional certifications in customer service or communication skills . Prior experience in international voice process is a plus. What's in it for you? 1) Purpose and Impact 2) Learning & Growth 3) Culture of Care 4) Collaboration & Inclusivity 5) Values-Driven Environment 6) Recognition & Meritocracy Come and be a part of an entity where together we thrive with continuous improvement & innovation. **Please do help share this within your network, peer groups & fraternity for wider reach.

Responsibility : • Ensure quality audits, CSAT targets, and feedback coverage are consistently met across accounts • Lead quality improvement plans, calibration sessions, and publish dashboards to track performance • Drive Six Sigma/Lean initiatives and certify QA teams in relevant methodologies • Collaborate with stakeholders, support client visits, and communicate quality framework effectively • Generate periodic reports, manage escalations, and coach QA team using analytical tools (Excel, PowerPoint) Good to Have Hiring Skills: • ITIL Foundation knowledge • Green/Yellow Belt certification • Dashboard publishing • Calibration & ATA methods

Job Opportunity: Senior Manager - Operations at IGT Solutions Location: Gurgaon IGT Solutions is seeking a highly skilled and experienced Senior Manager of Operations to oversee and lead multiple client business operations in our Global Digital BPM Contact Center Services environment. As a key member of our leadership team, you will report directly to the GM/VP Global Operations and manage a large team of 500-1000 FTEs across multiple business accounts. Key Responsibilities: Take ownership and responsibility for the P&L and overall Operations Management of 500+ FTE International Voice Customer Service Operations. Lead and drive both strategic and tactical operational direction for the operations team to achieve business goals. Interact closely with client stakeholders and internal leadership to ensure customer satisfaction and business success. Ensure all key performance metrics are met, including Staffing Adherence , Schedule Adherence , Customer Experience scores, and more. Lead cross-functional teams , including Voice , Back Office , WFM , Training , Quality , and more. Conduct weekly, monthly, and quarterly business reviews to monitor performance and implement changes as needed. Collaborate with teams such as Sales , Account Management , and Presales to expand business opportunities. Drive continuous improvements to enhance quality, CSAT , and business operations. Required Qualifications & Skills: 12-15 years of experience in BPO Operations at a leadership level, with a preference for Travel Operations experience. Deep knowledge of the Travel market , BPO competition, and industry trends. Graduation in any discipline. Lean or Six Sigma Green Belt/Black Belt certification (preferred). Proven ability to manage large teams, foster a team-oriented environment, and inspire leadership. Strong experience in data analysis , statistical process control , and problem-solving . Minimum 2 years of experience in a Senior Manager Operations role, managing International Travel accounts in Voice/Back Office Operations . Excellent communication (written and verbal) and interpersonal skills. Ability to collaborate with internal stakeholders and manage client relationships effectively. Personal Qualities: Motivated, innovative, and able to foresee market conditions. Strong people management and leadership skills with a collaborative approach. Confidence, flexibility, and resilience in a fast-paced, ever-changing environment. Integrity, commitment to delivering results, and a blend of a sales mindset In case interested, please share your resume on - 9953150816 At IGT Solutions, we are committed to equal employment opportunities for all individuals, regardless of age, gender, race, religion, or any other factor. We promote an environment free from discrimination and harassment.

Customer Service Manager – (JobHai) Role Overview: Will be responsible for taking care of the customer service department (voice/non-voice), ensuring high customer service level. This role involves developing customer service policies & processes, managing a team, sharing client feedback with relevant stakeholders and improving service levels to enhance customer experience. Key Responsibilities: Team Management Hire, train and supervise customer service executives Develop and implement strategies to improve team productivity Customer Service Operations Develop and implement customer service policies and procedures; set up or improve helpdesk systems and FAQs Design workflows, escalation protocols, and service standards; establish feedback collection systems (surveys, NPS, CSAT) Handle complex customer service issues and escalations, ensuring prompt and satisfactory resolution Analyze customer feedback and complaints to identify areas for improvement and deliver insights to executives Monitor public customer sentiment (e.g., reviews, social media) and manage responses Process Improvement Identify and implement process improvements to enhance service quality and efficiency Work with other departments to streamline customer service operations Anticipate volume spikes and proactively build capacity plans Reporting and Data analysis Prepare and share daily, weekly, monthly reports on customer service performance Analyze service data to identify trends and make data-driven decisions

Dear Aspirants, Greeting from Sagility!!.. Huge hiring for Process Trainers.. Job description: Schedule appropriate training sessions for new and existing employees Stay updated with the best training methods and modules Plan and implement an effective training curriculum Prepare hard copy training materials such as presentations, video module Should train freshers and existing employees in a batch-wise manner Collaborate with management to identify training needs for all employees Review training needs monthly Schedule and perform pre- and-post-training assessments and monitor progress Job Requirements: Must have experience in training multiple and large batches Should have a clear understanding of the Trainer role and must have Proven Coaching abilities Should have strong exposure on TNA/TNI Experience in creating and developing training content such as modules and process SOPs Mandatory Skills: Ideal candidature should have over all 4+ years of experience. Mandatory experience as process trainer on paper should be from the background of international Voice. Desired profile: Excellent communication, presentation, and interpersonal skills. Proven ability to build and maintain strong and effective customer and internal relationships Well versed in Soft Skills and training methodologies Knowledge of US culture Solid knowledge of the latest corporate training techniques Client Management skills Good with MS Office (Excel, Word & Power point) Excellent time management and organizational skills Must demonstrate the ability to work independently & prioritize multiple objectives in a rapidly changing environment Qualifications and Education and Mandatory Requirements: Bachelor's degree is must. Should have good experience on classroom training and prior experience in handling batches of fresher and existing folks Excellent facilitation, coaching (both in the virtual and F2F environment) Should have good exposure on MS Excel, word and PowerPoint Should have excellent English communication skills and facility skills Should be flexible to work in the shifts. Two Way Cab. Looking for Immediate joiners. Interested Candidates can share your updated CV to : anitha.c@sagilityhealth.com Regards, TA Team Sagility

We are urgently hiring a Quality Analyst for US Voice Process . This role focuses on auditing customer interactions, Call auditing and monitoring, coaching agents for service improvement, and ensuring compliance with quality and customer service standards. The candidate must have a strong background in international voice processes with proven quality evaluation expertise. Key Responsibilities: Quality Monitoring & Evaluation Audit live and recorded inbound calls to assess customer interactions against quality benchmarks. Evaluate performance based on call handling skills, process adherence, compliance, and customer experience. Coaching & Feedback Deliver timely and actionable feedback to agents through one-on-one sessions. Partner with Team Leaders and Trainers to drive performance improvements and close skill gaps. Process Improvement & Compliance Identify trends, agent errors, and operational gaps based on audits. Recommend process and policy changes to enhance customer satisfaction and compliance. Ensure compliance with internal quality standards and regulatory requirements (e.g., HIPAA where applicable). Reporting & Analytics Maintain and share detailed quality audit reports, highlighting strengths, improvement areas, and action plans. Analyze quality scores, CSAT/NPS trends, and drive continuous improvement initiatives. Calibration Participate in regular calibration sessions with QA, Operations, and Client teams to ensure scoring consistency and alignment. Job Requirements: Education: Bachelor's Degree (Mandatory) Experience: Minimum 4+ years of total experience in an International Voice Process (US, UK, Australian, Canadian, or ANZ markets). Minimum 1+ year of experience specifically as a Quality Analyst/Auditor in an Inbound or outbound Voice Process . Skills: Excellent command over English (spoken and written). Strong knowledge of quality monitoring tools, call auditing frameworks, and contact center KPIs (AHT, CSAT, NPS, FCR, Quality Scores). Proficient with CRM systems, QA software, and reporting tools. High attention to detail, analytical thinking, and problem-solving skills. Ability to deliver constructive feedback and influence agent performance positively. Additional Requirements: Flexibility to work in rotational night shifts (Mandatory). Immediate joiners preferred. Strong understanding of customer service, compliance protocols, and quality standards. Interested Candidates can share your updated Cv to : anitha.c@sagilityhealth.com

Must have Min 1+yrs exp as a Team Leader from International Voice ECommerce Process BPO. Team Leader from ECommerce International Voice process. Must know KPI's CSAT/NPS/AHT US Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com

HIRING FOR WORK FROM HOME For Freshers : 18k CTC For experience : 23k CTC Requirements: - UG can apply for fresher hiring. - GRADUATION IS MANDATE for experienced - Excellent communication skills are required - Minimum 1 year documented exp is required Technical/System Requirements: System: Processor : Core i5 7th Gen or above, 8GB RAM Camera: Mandatory Internet Speed: Minimum 20 Mbps Headset: Compatible ISB headset with noise cancellation Suggested Brand: Big Passport (available online at reasonable prices) UPS: Mandatory EDR Installation: Mandatory Interested can call or drop their cv on HR SOHAM : 9352492579 HR KHUSHBU : 91032 47535

We are looking to hire Bangalore-based candidates only. What is the role Your role will be to support Xoxoday customers with technical queries about Xoxoday products. Key Responsibilities Close customer tickets and respond to customer queries via email or chats. Ensure SLA and CSAT. Constantly upgrade your skills on the Xoxoday products and features. Technical and debugging knowledge of issues. What are we looking for An enthusiastic individual with the following skills. Please feel free to apply if you match all of it. We are open to promising candidates who are passionate about their work and are team players. 1-3 years of experience in customer service role handling technical queries. Eye for detail and ability to comprehend the issue. Ability to work with data, and generate and analyze reports. Excellent oral and written communication and people interaction skills. Work independently and own the raised matter till closure. Comfortable working with technology applications. Hands-on experience with ticketing software like Freshdesk. Comfortable working with flexible shifts Work experience in SAAS companies is an added advantage Whom will you work with You will closely work with the Customer Success team and report to the CS Manager.

Role- Operations Manager Looking for 8+ years of experience in International BPO(Customer service) Must have 2+ years of Managerial Experience Location- Bangalore and Pune WFO| Rotational shifts CTC - 16 LPA Contact - 9214334811 Aman

Job Summary: Senior Escalation Executive We are seeking a Senior Escalation Executive to manage and resolve high-priority customer complaints and escalations. The ideal candidate will be responsible for driving resolution across internal teams, ensuring customer satisfaction, and continuously improving the escalation process. Key Responsibilities: Own and manage Level 2/3 customer escalations received via email, social media, or call center. Analyze root causes and coordinate with cross-functional teams (Tech, Ops, Product, Finance) for swift resolution Maintain TAT and quality SLAs for escalated tickets Provide clear, empathetic, and professional communication to customers throughout the resolution process Identify recurring issues and work with internal teams to propose process or product improvements Log, track, and report escalation trends and performance metrics to stakeholders Support training and mentoring of junior support agents on handling sensitive cases Work closely with QA and Training teams to align on customer experience standards Handle VIP, regulatory, and legal escalations with confidentiality and maturity Key Requirements: Graduate in any discipline; preferred: specialization in business, communication, or related fields 25 years of experience in customer support with at least 1–2 years handling escalations or complaints Strong verbal and written communication skills in English (regional language proficiency is a plus) Ability to handle irate customers with calm and professionalism Exposure to tools like Zendesk, Freshdesk, Salesforce, or any CRM Analytical mindset with strong problem-solving skills Willingness to work in a fast-paced, customer-first environment Flexibility to work in rotational shifts (if applicable) Preferred Qualifications: Experience in BFSI / FinTech / E-commerce / Telecom / SaaS customer support Experience from compliance or regulatory sector industry

Job Description: Chat Support Executive Role About Company : We are delivering best e-Commerce business solutions we covering Financial Accounting, Order Management, Inventory Management, Fulfillment, & more. #Position : Chat Support Executive Role #Eligibility : 1-4 yrs of Experience #Degree require : Any Bachelors Degree #Location : Noida Sector 59 #Interview Mode : F2F #Shift timing : US Shift (9 pm to 6 am), AUS Shift (6 am to 3 pm) & UK Shift (12pm to 9 pm), Rotational in between them #Skills Require : Fluent English, International Process, Energetic, Non –Voice/US/UK/Email, Excellent Communication Skills, Saas / E-Commerce Industry Exp (Preferred), International Client Handling, Technical Understanding/ CRM Softwares Knowledge. Key Responsibility areas: Must process Bachelor Degree Ready to work in Rotational Shifts & Night Shift Previously worked in Night Shift. Excellent Communications Skills (Fluent English Only) Ability to handle International Clients or website visitors inbound calls, live chats, tickets, email received. Follow Webbee’s standard communications procedures and guidelines. Handle Customers complaints, provide appropriate supports and alternatives within the time limits; follow ups to ensure resolutions and escalate the queries to CSM for further follow-ups. Benefits: 5 days working Medical Insurance Near to Noida Sec 59 Metro Station Free Meals facilities