1541 Csat Jobs - Page 50

Must have 1-3 years of experience as a Soft Skill Trainer in BPO Must have excellent communication skills Experience in E-commerce account will be added advantage Should be a TTT-certified trainer should be fluent in English and Hindi Call-7697428237

Are You The Next UDian? Were hiring! If you think your experience and expertise tick all of the boxes for a great journey at Uncle Delivery, then apply for this role right away! Job Details Job Title: Team Lead-Customer Support Location: Bengaluru Uncle Delivery is looking for a Customer Support Team Lead in Bengaluru. Are you passionate about delivering exceptional customer support and leading high-performing teams? We re looking for a Customer Support Team Lead with strong experience managing voice and chat processes on domestic platforms. Experience: 5+ years in Customer Support, including 2+ years as a Team Lead in a chat process. Key Responsibilities: 1. Lead a team of 15 20 inbound voi...

Job Title: Team Lead / Team Manager Location: Alorica India, Bangalore Job Type: Full-time (Rotational Shifts & Rotational Week-offs) Job Summary: We are looking for an experienced Team Lead/Team Manager to oversee a Voice Process in a BPO operations environment . The ideal candidate should have a strong background in managing customer service teams , driving operational KPIs , and ensuring an excellent customer experience . Key Responsibilities: Team Management: Supervise and mentor a team of 15 customer service agents to ensure high performance. Performance Monitoring: Track and improve key metrics like NPS (Net Promoter Score), AHT (Average Handling Time), CSAT (Customer Satisfaction), an...

Must have excellent communication skills Should have working experience in any BPO/Call center. Should have Knowledge about behavioral training,TNI and TNA Required Candidate profile Must have 1-2 years of experience as a trainer Candidate must be proficient in Kannada language Candidate must be aware of all Trainer KPIs including Throughput, TNI, TNA, Refresher, attrition

Role: US Telecom Voice Process (Customer Support) Required: Min. 6 months' experience into International Voice- Customer Support Skills: Customer Handling, Inbound calls, CSAT, AHT, BPO Metrics CTC: Up to 4.2 LPA (35k in hand) Location: Pune Work from office Shifts: US 24*7 5 Days working; 2 days rotational off 2 way cabs facility Only Immediate Joiners

We are looking for a proactive and passionate Customer Success Manager to join our team. In this role, you will be the advocate for our clients, ensuring they derive maximum value from our services and fostering long-term relationships. Your primary goal will be to enhance customer satisfaction, drive retention, and contribute to the overall success of our clients. Key Responsibilities: Onboarding: Guide new clients through the onboarding process, ensuring a smooth transition and understanding of our services. Client Engagement: Maintain regular communication with clients to understand their needs, provide updates, and gather feedback. Value Maximization: Identify opportunities to help clien...

Job description Greetings From Ienergizer Gurgaon !! Hiring for Team Leader Profile Location :- Gurgaon Salary - Upto 45K - 50k CTC per month Note :- Minimum 1+ yrs. of experience in team handling and total 3yr experience required from BPO Industry Only Graduate can apply 6 Days working 24*7 Shifts (Rotational Shifts) Walkin Interview :- Address- Walkin at Ienergizer IT services Pvt Ltd, Address Plot no. 512-513 udyog vihar Phase 3 Sector 19 Gurgaon 122016 Time -11am to 3pm Interested candidates can Share your Resume On Whatsapp - Vinay- 9910155221 Regards Vinay HR

NAME OF PROJECT: Support Service Desk for Adobe's Digital Marketing/Media Enterprise clients: General Description of Project: Be part of a 24x7 Enterprise Grade Service Desk Team (to start with 24x5) = 24*7 Triage issues coming from various channels, such as phone (inbound and outbound) , chats, and email web portals (Omni Channel). Prioritize customer urgency and issues Search and reuse information from internal information repositories Log all incidents, requests customer interactions into the case management system Drive issues through the organisation with urgency. Assess customer sentiment at all stages during the communication. Communicate verbally or in writing with the appropriate le...

Hiring For Premium Banking Process/Technical support inbound Voice Under grads/grads Freshers/Experience Can apply freshers sal upto 4lpa Experience upto 7.5lpa With Excellent communicationa location Bangalore : Call Fathima@8951184962

Greetings from Teleperformance! We are hiring QA for voice process in our company. Candidate must be a graduate & Fully vaccinated. Should have minimum 1 year experience as a quality analyst in his previous experience. Should have knowledge in QC tools, Excel, Dashboards, Call calibration, call audits, Call monitoring and sharing feedback. Excellent communication skills • 6 Days working. •Salary-Up to 5 CTC If Interested Call or share resume Yamanur:- 9449900627 yamanurappa.kuri@teleperformancedibs.com

T3 Developer Support Quality Analyst Work Type: Content Review Sub-worktype: Apps - Developer Appeals TP is looking for skilled Application Developer Support Quality Analysts to support our technology client at our [LOCATION] site. The ideal candidate will have extensive experience supporting technical end-users with troubleshooting and policy adherence. Responsibilities Monitor and report agents interactions and overall team level quality, conduct calibration, perform fraud and compliance audits Take necessary steps to ensure quality metrics are met by assessing accurate samples and monitor process improvement initiatives Investigate escalations of inaccurate decisions to understand the roo...

Role : Team Lead - Operations Location: Hyderabad, India Experience: 3 - 6 years Shift Timing Flexible with any shifts Interested candidates can call and share their updated resumes on the email (s akshi.mahajan@marketstar.com ) Sakshi Contact No:- 7889964667 About MarketStar: In everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, lead...

Lead, supervise, and motivate a team of Sales Executives to achieve daily, weekly, and monthly quality targets. Monitor team performance and provide regular coaching, feedback, and training to drive improvements. Min 1 year on paper as a QC mandatory Required Candidate profile If interested the call/whats app Hr Anika @ 7738581678 or 9372866709

Should have minimum 4+ years of experience in BPO. International Voice experience is mandate. Should have been designated as a Team Lead for at least 2 years on papers. Should be able to calculate Attrition, Shrinkage, AHT. Should be aware of NPS, Repeat & Churn. Should be aware of Occupancy and Utilization formulas. Candidate should be good in communication. Interested candidates can reach out to Sobanv@hexaware.com, 8056741915 Pavatharanip1@hexaware.com / 7305044617 Regards, TAG

International Customer Support (Voice) Exp: Min 1 Year in International Voice Support Qualification: Any Graduate Location: Pune Notice Period: Immediate Joiner Shifts: 24/7 US Both Way Cab WFO Virtual Interview Share resume's on: 9257669383(Harsha) Perks and benefits CTC-5.75LPA(30% Hike) Incentives Allowances

Should have exp as a Team lead for atleast 2 years on papers. Should have exp in Attrition & Shrinkage calculations. Exp in SLA management, Occupancy & Utilisation is mandate. Exp in Telecom would be an added advantage. Graduation is mandate. Interested candidates can reach out to Pavatharanip1@hexaware.com, 7305044617 Pavithras19@hexaware.com, 9626261016 Regards, TAG

Role Summary- We are looking for an enthusiastic Team Leader for International Travel Process at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements . What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 1520 to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring &...

Role Purpose Senior Consultants are able to leverage their experience to deliver discrete projects with minimal supervision. They demonstrate clear understanding of the client’s business issues, detailing and tailoring consulting solutions to generate maximum value through idea generation and engagement experience. The Senior Consultant must achieve high personal billability. Do Consulting Execution An ambassador for the Wipro tenets and values, secures great feedback from multiple clients Consulting project Manager or equivalent coordinates teams of consultants, responsible for assuring quality of deliverables Flexible in approach, ability to coordinate resource with expertise in various ar...

Role Purpose Senior Consultants are able to leverage their experience to deliver discrete projects with minimal supervision. They demonstrate clear understanding of the client’s business issues, detailing and tailoring consulting solutions to generate maximum value through idea generation and engagement experience. The Senior Consultant must achieve high personal billability. Do Consulting Execution An ambassador for the Wipro tenets and values, secures great feedback from multiple clients Consulting project Manager or equivalent coordinates teams of consultants, responsible for assuring quality of deliverables Flexible in approach, ability to coordinate resource with expertise in various ar...

Role Purpose Senior Consultants are able to leverage their experience to deliver discrete projects with minimal supervision. They demonstrate clear understanding of the client’s business issues, detailing and tailoring consulting solutions to generate maximum value through idea generation and engagement experience. The Senior Consultant must achieve high personal billability. Do Consulting Execution An ambassador for the Wipro tenets and values, secures great feedback from multiple clients Consulting project Manager or equivalent coordinates teams of consultants, responsible for assuring quality of deliverables Flexible in approach, ability to coordinate resource with expertise in various ar...

Role Purpose Senior Consultants are able to leverage their experience to deliver discrete projects with minimal supervision. They demonstrate clear understanding of the client’s business issues, detailing and tailoring consulting solutions to generate maximum value through idea generation and engagement experience. The Senior Consultant must achieve high personal billability. Do Consulting Execution An ambassador for the Wipro tenets and values, secures great feedback from multiple clients Consulting project Manager or equivalent coordinates teams of consultants, responsible for assuring quality of deliverables Flexible in approach, ability to coordinate resource with expertise in various ar...

Role Purpose Senior Consultants are able to leverage their experience to deliver discrete projects with minimal supervision. They demonstrate clear understanding of the client’s business issues, detailing and tailoring consulting solutions to generate maximum value through idea generation and engagement experience. The Senior Consultant must achieve high personal billability. Do Consulting Execution An ambassador for the Wipro tenets and values, secures great feedback from multiple clients Consulting project Manager or equivalent coordinates teams of consultants, responsible for assuring quality of deliverables Flexible in approach, ability to coordinate resource with expertise in various ar...

Role Purpose Consultants are expected to complete specific tasks as part of a consulting project with minimal supervision. They will start to build a core areas of expertise and will contribute to client projects typically involving in-depth analysis, research, supporting solution development and being a successful communicator. The Consultant must achieve high personal billability. Do Consulting Execution An ambassador for the Wipro tenets and values Work stream leader or equivalent and coordinates small teams Receives great feedback from the client Client focused and tenacious in approach to solving client issues and achieving client objectives Organises work competently and ensures timeli...

Role Purpose Consultants are expected to complete specific tasks as part of a consulting project with minimal supervision. They will start to build a core areas of expertise and will contribute to client projects typically involving in-depth analysis, research, supporting solution development and being a successful communicator. The Consultant must achieve high personal billability. Do 1. Consulting Execution An ambassador for the Wipro tenets and values Work stream leader or equivalent and coordinates small teams Receives great feedback from the client Client focused and tenacious in approach to solving client issues and achieving client objectives Organises work competently and ensures tim...

Role Purpose Consultants are expected to complete specific tasks as part of a consulting project with minimal supervision. They will start to build a core areas of expertise and will contribute to client projects typically involving in-depth analysis, research, supporting solution development and being a successful communicator. The Consultant must achieve high personal billability. Do 1. Consulting Execution An ambassador for the Wipro tenets and values Work stream leader or equivalent and coordinates small teams Receives great feedback from the client Client focused and tenacious in approach to solving client issues and achieving client objectives Organises work competently and ensures tim...