913 Csat Jobs - Page 5

BPO International Tech Support Voice process,1.5year as a Team Leader on paper * Rotational Shifts *Manage team *Knows performance metrics *Motivates team If Tech Support exp then Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Mandatory Skills: L&P Policy Acquisition & Servicing. Experience: 5-8 Years.

4 years in BPO International Customer Voice process,1 year as a Team Leader on the paper * Rotational Shifts *Manage team of 7-14 *Knows performance metrics *Motivates team Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!

The person will be responsible for Monitoring, Feedback & Coaching team members on the floor Deliver SLA & KPI Manage team of 15 Inbound operator Attrition, Shrinkage, Roaster management if interested call Deepti 9235457455 Regards Deepti 9235457455

Role & responsibilities Job Description: Strong communications skills . Excellent spoken and written English communication skills. Effective, polished interaction with customer to gather information quickly. explain customer responsibilities in resolving issue. communicate next steps and status; and inspire confidence. Demonstrable troubleshooting skills. Cross-team collaboration. Technical understanding of commerce platform concepts and procedures including online services, Order to Cash operations and general billing and commerce systems processes (e.g., invoicing, credit card transactions). Technical aptitude sufficient to develop an understanding of the Azure Platform and architecture. Online Account/Login troubleshooting skills. Exploratory learning skills. The Azure Support Engineer provides business critical support to Azure customers around the world through various support offerings.

*Knows KPI Attrition , Shrinkage ,CSAT, AHT, SLA Must 1 year as a Team Leader on the paper frm International Customer support voice process then ONLY Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!

MIN 3YR EXP, 1 yr AS BPO QA ON paper exp In International Customer Support Voice Process Audits calls ,audit reports, Call Calibration IMMEDIATE JOINER Call Whatsapp AMIT 8851792136, Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy

International Chat + Retail experience is MUST 5+ yrs exp (1 yr TL) | 6–8.5 LPA 7+yrs exp (2 yrs as TL) | 9–12.5 LPA 10+ yrs exp (2+ yr as Managaer) | 13–18.5 LPA Graduate US shift Both side Cab Contact@7289094130 / yashika.imaginator@gmail.com Required Candidate profile Mandate Exp: International Chat + Retail experience CSAT, Attrition, Shrinkage, KPI, KRA, Performance Matrix Need Excellent Communication Skills

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Mandatory Skills: L&P Policy Acquisition & Servicing. Experience: 5-8 Years.

Trainer/Process Trainer /Soft skills Trainer BPO Exp in International Technical Support process TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/Whtapp cv to Amit 8178259405 Neha 8287267407

Role Purpose Consultants are expected to complete specific tasks as part of a consulting project with minimal supervision. They will start to build a core areas of expertise and will contribute to client projects typically involving in-depth analysis, research, supporting solution development and being a successful communicator. The Consultant must achieve high personal billability. Do Consulting Execution An ambassador for the Wipro tenets and values Work stream leader or equivalent and coordinates small teams Receives great feedback from the client Client focused and tenacious in approach to solving client issues and achieving client objectives Organises work competently and ensures timeliness and quality of deliverables Has well grounded understanding of best practice in given area and industry knowledge, and can apply this under supervision Develops strong working relationships with team and client staff Business development Ensures high levels of individual utilisation achievement in line with the levels expected as part of the goal setting process Sells self by creating extensions to current assignments and demand on new assignments based on track record and reputation Understands Wipro's core service and consulting offering Builds relationships with client peers and provides required intelligence/insights to solve clients business problems Identifies sales leads and extension opportunities Anchors market research activities in chosen area of work Thought Leadership Develops insight into chosen industry and technology trends Contributes to team thought leadership Ensures a track record is written up of own assignment and, where appropriate, ensures it is written up as a case study Contribution to Practice/Wipro Continually delivers all Wipro admin in a timely manner (timesheets, appraisals expenses, etc.,) Demonstrates contribution to internal initiatives Contributes to the IP and knowledge management of Wipro and GCG and ensures its availability on the central knowledge management repository or Wipro and GCG Leverages tools, methods, assets, information sources, and IP available within the knowledge management platform Engages with other consulting and delivery teams to enhance collaboration and growth and is part of the Wipro 'Communities' activities Proactively participates in initiatives and suggests ideas for practice development Makes use of common methods and tools which are proven to work Develops process assets and other reusable artefacts based on learnings from projects Proactively participates in and suggests ideas for practice development initiatives Shares knowledge within the team and networks effectively with SMEs to bolster understanding and build skills Deliver Strategic Objectives Parameter Description Measure (Select relevant measures/ modify measures after speaking to your Manager) Deliver growth in consulting revenues Support business performance for direct consulting against relevant quarterly/annual targets Improve quality of consulting by flawless delivery of transformation engagements % of Personal Utilisation Achievement (against target) No. of RFI/RFPs responses supported No. of transformation engagements delivered No. of referenceable clients, testimonials Average CSAT, PCSAT across projects Generate Impact Enable pull through business/ impact for Wipro through front end consulting engagements/deal pursuit/client relationships Number and value of downstream opportunities identified for GCG and larger Wipro Grow market positioning Lead/actively contribute to the development of thought leadership/offerings/assets for the practice to support business growth Eminence and thought leadership demonstrated through content, citations and testimonials Contributions to white papers/POVs/assets such as Repeatable IP, Frameworks & Methods Number of ideas generated and active contribution to the development of new consulting offerings/solutions/assets Provide consulting leadership to accounts Support GCG Account Lead/Account team to grow consulting service portfolio Number & value of consulting deals in the account supported Grow the consulting talent Grow skills and capabilities to deliver consulting engagements in new industries, business themes, frameworks, technologies Self Development - Min 32 hrs on training in a year. Combination of online and classroom on new industries, new business themes, new technologies, new frameworks, etc. Build the consulting community Individual contribution to People Development and Collaboration Effectiveness Distinct participation in and demonstration of: Collaboration across GCG - through the contribution to cross-practice offerings, sharing of best practices/industrial/technological expertise, consulting community initiatives Knowledge Management - Number of Assets owned and contributed to Consulting Central Mandatory Skills: AIOPS - Implementation. Experience: 3-5 Years.

Position: Head of Customer Contact & Engagement Operations Location: Coimbatore Notice Period: Within 45 Days Experience Range: 5 to 10 Years Industry Focus: Domestic BPO, KPO, Online Services, Sales Contact Centers About the Role We are seeking an experienced operations leader to head our Customer Contact & Engagement team , managing inbound and outbound customer interactions across multiple business lines including retail, services, B2B and other channels. This is a high-impact leadership role focused on CX transformation, performance optimization, and service profitability , ideal for professionals who’ve managed large-scale customer operations in fast-paced consumer environments. Key Responsibilities End-to-End Customer Experience: Oversee and improve the entire customer interaction journey across voice, email, WhatsApp, and CRM platforms. Operational Control: Establish and manage service SLAs, SOPs, and escalation protocols to drive first-contact resolution and faster complaint handling. Team Performance Management: Lead a growing team of agents, coaches, and quality auditors. Set up productivity dashboards and performance metrics. Technology & Channel Integration: Introduce and optimize AI/chatbot tools, automation, and omnichannel systems to enhance service efficiency. Governance & Recovery: Act as the escalation head for customer grievances, ensuring high-resolution rates and data-backed root cause analysis. Strategic Insights: Build and present monthly reports on key metrics like CSAT, complaint trends, agent performance, and process improvements. Ideal Candidate Background Leadership experience in domestic contact centers or customer service hubs managing large-scale voice and digital channels. Prior work in environments like BPOs, KPOs, Online, Real Estate, Education Services, or B2C Retail/Support operations. Strong analytical mindset and familiarity with CX metrics (NPS, CSAT, FCR, TAT). Hands-on with CRM systems, customer recovery frameworks, and team capability development. Experience converting cost centers into profit-driven service functions will be a strong advantage.

Role & responsibilities Work Experience Minimum 1 year of experience as Team Lead with overall 4 to 5 years of experience managing Chat / Voice operations. Language & Communication Ability to effectively communicate his/her thoughts in a well-organized manner. Should have good communication skills in English Preferred Competencies The Client is a key player in the telecommunications and media landscape, known for its comprehensive range of services, commitment to innovation, and dedication to corporate social responsibility in North America. We are looking for dynamic team leaders that fit the below competencies and are expected: To motivate, develop and mentor team members in a dynamically changing environment Track and monitor KPIs as per Project requirement Assist in scheduling and coordinating team activities Answer operations related queries from the client and internal stakeholders Drive process performance to achieve and exceed SLA deliverable To create a conducive and stimulating environment for the teams to accomplish their goals Manage expectations of his team members and proactively should be able to sense their needs Represent the organization and participate in client visits and reviews Accountable of team and process performance Good communication and Email writing skills Provide inputs on process changes and best practices Process management Eligibility Minimum 1 year of experience as Team Lead with overall 4 to 5 years of experience. Chat process experience required.

Job Title: Assistant Manager, International Process (German Language Support) Location: [Gurgaon] Work Mode: Work From Office (WFO) Working Days: 5 Days a Week Shift: Flexible for 24x7 Environment Job Summary: We are seeking an experienced and dynamic Assistant Manager with proficiency in the German language and a strong background in managing international customer support operations. The ideal candidate will lead a team of 35-40 members, driving performance and productivity while maintaining high standards of customer satisfaction. Key Responsibilities: Lead and manage a team of 35 - 40 team members in an international voice or non-voice process. Drive performance metrics including productivity, quality, shrinkage, attrition , and AHT targets based on tenure buckets. Handle escalations and provide strong floor support during operations. Conduct weekly monitoring , feedback , and coaching sessions to enhance team performance. Guide and mentor new team members through coaching and on-the-job training. Review current processes, identify areas of improvement, and implement recommendations to boost overall performance and CSAT (Customer Satisfaction). Perform TNI (Training Needs Identification) and bridge process gaps effectively. Ensure that IC (Individual Contributor) targets are met by the team. Utilize MS Excel and other basic computer tools to generate and track reports. Required Skills & Qualifications: Proficiency in the German language (spoken and written) mandatory. Prior experience in international process handling – required. Proven experience in team handling , including the ability to manage and develop team members and subordinates. Strong supervisory skills with the ability to inspire and drive performance. Excellent written and verbal communication skills in English . Well-organized, methodical, and detail-oriented. Proficient with basic computer operations and MS Excel . Additional Requirements: Flexible to work in a 24x7 shift environment . Willingness to work from office ( WFO ). Preferred Experience: 2–5+ years of experience in team-leading roles within an international BPO/KPO environment. Background in German customer support or German-speaking client management is highly advantageous. Ready to take the lead? Join our team and drive international customer service excellence with your leadership and language skills! Please share your resume on sonam.singh1@igtsolutions.com

Job Title: Team Leader International Process (German Language Support) Location: [Gurgaon] Work Mode: Work From Office (WFO) Working Days: 5 Days a Week Shift: Flexible for 24x7 Environment Job Summary: We are seeking an experienced and dynamic Team Leader with proficiency in German language and a strong background in managing international customer support operations. The ideal candidate will lead a team of 1520 members, driving performance and productivity while maintaining high standards of customer satisfaction. Key Responsibilities: Lead and manage a team of 1520 team members in an international voice or non-voice process. Drive performance metrics including productivity, quality, shrinkage, attrition , and AHT targets based on tenure buckets. Handle escalations and provide strong floor support during operations. Conduct weekly monitoring , feedback , and coaching sessions to enhance team performance. Guide and mentor new team members through coaching and on-the-job training. Review current processes, identify areas of improvement, and implement recommendations to boost overall performance and CSAT (Customer Satisfaction). Perform TNI (Training Needs Identification) and bridge process gaps effectively. Ensure that IC (Individual Contributor) targets are met by the team. Utilize MS Excel and other basic computer tools to generate and track reports. Required Skills & Qualifications: Proficiency in the German language (spoken and written) – mandatory. Prior experience in international process handling – required. Proven experience in team handling , including the ability to manage and develop team members and subordinates. Strong supervisory skills with the ability to inspire and drive performance. Excellent written and verbal communication skills in English . Well-organized, methodical, and detail-oriented. Proficient with basic computer operations and MS Excel . Additional Requirements: Flexible to work in a 24x7 shift environment . Willingness to work from office ( WFO ). Preferred Experience: 2–5+ years of experience in team-leading roles within an international BPO/KPO environment. Background in German customer support or German-speaking client management is highly advantageous. Ready to take the lead? Join our team and drive international customer service excellence with your leadership and language skills! Please share your resume on sonam.singh1@igtsolutions.com

MIN 3YR EXP, 1 yr AS BPO QA ON paper exp In International Customer Support Voice Process Audits calls ,audit reports, Call Calibration IMMEDIATE JOINER Call Whatsapp AMIT 8851792136, Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy

Hiring for Quality analyst. International voice Quality Experience only. Looking for Immediate joiners to 30days. Role & responsibilities Monitor and evaluate international voice calls to ensure adherence to quality standards. Provide constructive feedback and coaching to agents to improve call handling and customer experience. Analyze call trends and prepare quality reports for internal and client review. Collaborate with operations and training teams to implement quality improvement initiatives. Ensure compliance with client-specific guidelines, SLAs, and regulatory requirements. Participate in calibration sessions with clients and internal stakeholders. Preferred candidate profile Graduate in any discipline. 2-4 years of experience as a QA in an international voice process (US/UK/Australian preferred). Strong communication skills with a neutral or global accent. Proficient in QA tools, call auditing, and MS Excel. Knowledge of quality frameworks like Six Sigma. Willingness to work in rotational shifts and weekends. Skill: Quality tools and good communication. Shifts :24/7, 5days working location : Malad Interested candidates can share their CVS to Tripti-6001395054 (Whatsapp Only)

Customer Service Chat – Gurugram International Chat + Retail exp is mandatory Min 5+ yes exp in chat (Retail domain) rotational shifts 5 days CSAT, Attrition, Shrinkage, KPI, KRA, Performance Matrix Required Candidate profile please share resume at garimaimaginators@gmail.com Garima-8383973628

Designation: Operations Team Lead Location: Noida 5 Days Working Minimum 1 year of experience required in Team Handling with International Process Experience Package upto : 6.5 LPA for more info please call at 8076563944

Conduct call audits, assess agent performance, provide feedback for improvement, and prepare reports. Collaborate with teams for process enhancements, ensure compliance with regulations,and integrate customer feedback to improve service quality.

What You'll Do What will you do: Technical Expertise & Customer Support : Serve as a Subject Matter Expert for AvaTax and related Connectors, providing in-depth technical support to customers and internal teams via email and direct interaction, ensuring timely and accurate issue resolution. Issue Management & Collaboration : Troubleshoot technical problems, document all customer interactions, escalate complex issues to engineering, and collaborate with cross-functional teams including engineering and product management to drive solutions. Customer-Centric Approach : Uphold Avalaras Cult of the Customer philosophy by improving customer satisfaction through process enhancement, workflow optimization, and achieving performance metrics. Flexible Work Schedule : Support customers across US and/or EMEA time zones, with availability for afternoon, evening, or night shifts as required. What Your Responsibilities Will Be Customer Support & Issue Resolution: Serve as a primary contact for external customers via phone, chat, and email, owning Tier 2 technical issues for AvaTax and related Connectors through to resolution while maintaining high-quality documentation and meeting SLA/CSAT targets. Technical Proficiency & Problem Solving: Develop intermediate to advanced knowledge of AvaTax, Connectors, and the Avalara product portfolio; set up test environments, reproduce and log bugs in Jira, and proactively identify potential issues through system monitoring and usage analysis. Collaboration & Continuous Improvement: Work closely with Tier 1/2 teams, QA, and cross-functional departments to drive process improvements, contribute feedback to product teams, and support internal and external training initiatives through documentation. Documentation & Accountability: Create and maintain user-friendly support content (e.g., FAQs, manuals, guides), adhere to company policies, and take on additional responsibilities as needed to support team goals and deadlines. What You'll Need to be Successful Education & Experience: Bachelors in engineering, MCA, or MCS with 3+ years in technical support for software/SaaS products, including 1.5+ years in support-focused roles, and hands-on expertise with APIs and mainstream ERP/CRM/Accounting platforms (e.g., NetSuite, SAP, Salesforce, Oracle, etc.). Technical & Analytical Skills: Strong problem-solving capabilities, advanced Microsoft Excel proficiency, experience with support ticketing systems, and proven ability to manage support queues and complex case escalations independently. Customer Focus & Communication: Excellent written and verbal communication skills, with a customer-first mindset, effective relationship management, and the ability to navigate challenging situations professionally. Work Ethic & Soft Skills: Demonstrates Avalara Success Traits (Ownership, Urgency, Humility, Simplicity, Adaptability, Curiosity), with high organizational skills, self-motivation, sound business judgment, and a collaborative, cross-functional working style. How We'll Take Care of You

WhatYou'llDo TechnicalExpertise&CustomerSupport :ServeasaSubjectMatterExpertforAvaTaxandrelatedConnectors,providingin-depthtechnicalsupporttocustomersandinternalteamsviaemailanddirectinteraction,ensuringtimelyandaccurateissueresolution. IssueManagement&Collaboration :Troubleshoottechnicalproblems,documentallcustomerinteractions,escalatecomplexissuestoengineering,andcollaboratewithcross-functionalteamsincludingengineeringandproductmanagementtodrivesolutions. Customer-CentricApproach :UpholdAvalarasCultoftheCustomerphilosophybyimprovingcustomersatisfactionthroughprocessenhancement,workflowoptimization,andachievingperformancemetrics. FlexibleWorkSchedule :SupportcustomersacrossUSand/orEMEAtimezones,withavailabilityforafternoon,evening,ornightshiftsasrequired. WhatYourResponsibilitiesWillBe CustomerSupport&IssueResolution: Serveasaprimarycontactforexternalcustomersviaphone,chat,andemail,owningTier2technicalissuesforAvaTaxandrelatedConnectorsthroughtoresolutionwhilemaintaininghigh-qualitydocumentationandmeetingSLA/CSATtargets. TechnicalProficiency&ProblemSolving: DevelopintermediatetoadvancedknowledgeofAvaTax,Connectors,andtheAvalaraproductportfolio;setuptestenvironments,reproduceandlogbugsinJira,andproactivelyidentifypotentialissuesthroughsystemmonitoringandusageanalysis. Collaboration&ContinuousImprovement: WorkcloselywithTier1/2teams,QA,andcross-functionaldepartmentstodriveprocessimprovements,contributefeedbacktoproductteams,andsupportinternalandexternaltraininginitiativesthroughdocumentation. Documentation&Accountability: Createandmaintainuser-friendlysupportcontent(e.g.,FAQs,manuals,guides),adheretocompanypolicies,andtakeonadditionalresponsibilitiesasneededtosupportteamgoalsanddeadlines. WhatYou'llNeedtobeSuccessful Education&Experience: Bachelorsinengineering,MCA,orMCSwith3+yearsintechnicalsupportforsoftware/SaaSproducts,including1.5+yearsinsupport-focusedroles,andhands-onexpertisewithAPIsandmainstreamERP/CRM/Accountingplatforms(e.g.,NetSuite,SAP,Salesforce,Oracle,etc.). Technical&AnalyticalSkills: Strongproblem-solvingcapabilities,advancedMicrosoftExcelproficiency,experiencewithsupportticketingsystems,andprovenabilitytomanagesupportqueuesandcomplexcaseescalationsindependently. CustomerFocus&Communication: Excellentwrittenandverbalcommunicationskills,withacustomer-firstmindset,effectiverelationshipmanagement,andtheabilitytonavigatechallengingsituationsprofessionally. WorkEthic&SoftSkills: DemonstratesAvalaraSuccessTraits(Ownership,Urgency,Humility,Simplicity,Adaptability,Curiosity),withhighorganizationalskills,self-motivation,soundbusinessjudgment,andacollaborative,cross-functionalworkingstyle. HowWe'llTakeCareofYou TotalRewards Inadditiontoagreatcompensationpackage,paidtimeoff,andpaidparentalleave,manyAvalaraemployeesareeligibleforbonuses. Health&Wellness Benefitsvarybylocationbutgenerallyincludeprivatemedical,life,anddisabilityinsurance. Inclusivecultureanddiversit y Avalarastronglysupportsdiversity,equity,andinclusion,andiscommittedtointegratingthemintoourbusinesspracticesandourorganizationalculture.Wealsohaveatotalof8employee-runresourcegroups,eachwithseniorleadershipandexecsponsorship. WhatYouNeedToKnow

We are hiring for TOP MNC for International Non-Voice Chat Support (Retail background) Location - Gurugram. Shift- 24/7 Please Note- Need to be flexible work from office all 5 Days. Experience of experience and salary: 6- 9 Years, Sr Analyst (Team Lead)- 6LPA- 8.50LPA , must have 1+ years of experience in retail background with people management. 8- 12 Years, Ops Specialist (Assistant Manager)- 9LPA - 12LPA, must have 2+ years of experience in retail background with people management. 11- 15 Years , Associate Manager - 14- 18LPA, must have 3+ years of experience in retail background with people management. Notice Period - Immediate - 15 Days max. Qualification- Graduate and postgraduate Skills Required 1- 6 years - 15 years of experience in International Non-Voice chat support (Retail background) 2- Excellent communication skills. 3- Must have strong people management skills. 4- CSAT, Attrition Management, Shrinkage Management, Stakeholder & Client Management Interested candidates please share resume on below details Share CV on: Amzad@inspirationmanpower.co.in Call to: Amzad Ali - 9900024952

Customer Service Chat International Chat + Retail experience is MUST L10: 5+ yrs exp (1 yr TL) | 6–8.5 LPA L9: 7–10 yrs exp (2 yrs as TL) | 9–12.5 LPA L8: 9–12 yrs exp (3 yrs as TL) | 13–18.5 LPA Shift: 24x7 Required Candidate profile Mandate Exp: International Chat + Retail experience CSAT, Attrition, Shrinkage, KPI, KRA, Performance Matrix shwetaa.imaginators@gmail.com shweta- 9999309521

Key Responsibilities 1. Provide Advanced Technical Support For Asset Management And Itil Processes By Diagnosing And Resolving Complex Incidents Using Servicenow And Bmc Remedy, Ensuring Adherence To Quality Standards And Regulatory Requirements. 2. Perform Root Cause Analysis On Escalated Incidents, Implementing Corrective Actions To Address Technical And Security Issues, Thereby Minimizing Future Occurrences. 3. Drive Value-Added Initiatives, Including Updating And Managing Knowledge Base Articles, And Providing Training And Coaching To Junior Analysts To Enhance Team Capabilities. 4. Resolve Complex Tickets Within Defined Slas By Collaborating With Cross-Functional Support Teams, Ensuring Seamless Operations And A Robust Security Posture Across Tools Such As Ca Service Desk Manager And Avanti. 5. Enhance Customer Experience And Satisfaction (Csat) By Achieving First Call Resolution, Minimizing Rejected Resolutions Or Reopened Cases, And Proactively Addressing Potential Security Threats. Skill Requirements 1. Proficient In Asset Management And Itil Methodologies. 2. Strong Experience With Servicenow, Bmc Remedy, Ca Service Desk Manager, And Avanti. 3. Excellent Troubleshooting, Analytical, And Problem-Solving Skills. 4. Solid Understanding Of Incident Management Processes And Customer Service Principles. Certification 1. Itil Foundation Certification Is Recommended. 2. Servicenow Certified Administrator Is Optional But Valuable.