2172 Csat Jobs - Page 49

About Cashkaro CashKaro is India s #1 cashback platform, trusted by over 25 million users! We drive more sales for Amazon, Flipkart, Myntra, and Ajio than any other paid channel, including Google and Meta. Backed by legendary investor Ratan Tata and a recent $16 million boost from Affle, we re on a rocket ship journey already surpassing 300 crore in revenue and racing towards 500 crore. EarnKaro, our influencer referral platform, trusted by over 500,000 influencers, sends more traffic to leading online retailers than any other platform. Whether it s micro-influencers or top- tier creators, they choose EarnKaro to monetize their networks. Here at EarnKaro, we empower influencers, content crea...

Hi Job Seekers We have an opportunity for the role of Assistant Manager Role in Lucknow for domestic Voice Process. Job Title: Assistant Manager Operations (E-commerce Voice Process) Location: Lucknow, Uttar Pradesh Industry: BPO / Customer Service (E-commerce Voice Support) Work Mode: Work from Office (Relocation assistance not provided) Employment Type: Full-Time, Permanent Open for PAN India Candidates willing to relocate to Lucknow About the Company We are a leading BPO partner for India’s top-tier e-commerce platforms. Known for operational excellence and customer-centric solutions, we deliver high-quality voice support across the country. To strengthen our growing team in Lucknow, we a...

BPO International Tech Support Voice process,1.5year as a Team Leader on paper * Rotational Shifts *Manage team *Knows performance metrics *Motivates team If Tech Support exp then Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all unde...

4 years in BPO International Customer Voice process,1 year as a Team Leader on the paper * Rotational Shifts *Manage team of 7-14 *Knows performance metrics *Motivates team Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!

The person will be responsible for Monitoring, Feedback & Coaching team members on the floor Deliver SLA & KPI Manage team of 15 Inbound operator Attrition, Shrinkage, Roaster management if interested call Deepti 9235457455 Regards Deepti 9235457455

Role & responsibilities Job Description: Strong communications skills . Excellent spoken and written English communication skills. Effective, polished interaction with customer to gather information quickly. explain customer responsibilities in resolving issue. communicate next steps and status; and inspire confidence. Demonstrable troubleshooting skills. Cross-team collaboration. Technical understanding of commerce platform concepts and procedures including online services, Order to Cash operations and general billing and commerce systems processes (e.g., invoicing, credit card transactions). Technical aptitude sufficient to develop an understanding of the Azure Platform and architecture. O...

*Knows KPI Attrition , Shrinkage ,CSAT, AHT, SLA Must 1 year as a Team Leader on the paper frm International Customer support voice process then ONLY Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!

MIN 3YR EXP, 1 yr AS BPO QA ON paper exp In International Customer Support Voice Process Audits calls ,audit reports, Call Calibration IMMEDIATE JOINER Call Whatsapp AMIT 8851792136, Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy

International Chat + Retail experience is MUST 5+ yrs exp (1 yr TL) | 6–8.5 LPA 7+yrs exp (2 yrs as TL) | 9–12.5 LPA 10+ yrs exp (2+ yr as Managaer) | 13–18.5 LPA Graduate US shift Both side Cab Contact@7289094130 / yashika.imaginator@gmail.com Required Candidate profile Mandate Exp: International Chat + Retail experience CSAT, Attrition, Shrinkage, KPI, KRA, Performance Matrix Need Excellent Communication Skills

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all unde...

Trainer/Process Trainer /Soft skills Trainer BPO Exp in International Technical Support process TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/Whtapp cv to Amit 8178259405 Neha 8287267407

Role Purpose Consultants are expected to complete specific tasks as part of a consulting project with minimal supervision. They will start to build a core areas of expertise and will contribute to client projects typically involving in-depth analysis, research, supporting solution development and being a successful communicator. The Consultant must achieve high personal billability. Do Consulting Execution An ambassador for the Wipro tenets and values Work stream leader or equivalent and coordinates small teams Receives great feedback from the client Client focused and tenacious in approach to solving client issues and achieving client objectives Organises work competently and ensures timeli...

Position: Head of Customer Contact & Engagement Operations Location: Coimbatore Notice Period: Within 45 Days Experience Range: 5 to 10 Years Industry Focus: Domestic BPO, KPO, Online Services, Sales Contact Centers About the Role We are seeking an experienced operations leader to head our Customer Contact & Engagement team , managing inbound and outbound customer interactions across multiple business lines including retail, services, B2B and other channels. This is a high-impact leadership role focused on CX transformation, performance optimization, and service profitability , ideal for professionals who’ve managed large-scale customer operations in fast-paced consumer environments. Key Res...

Role & responsibilities Work Experience Minimum 1 year of experience as Team Lead with overall 4 to 5 years of experience managing Chat / Voice operations. Language & Communication Ability to effectively communicate his/her thoughts in a well-organized manner. Should have good communication skills in English Preferred Competencies The Client is a key player in the telecommunications and media landscape, known for its comprehensive range of services, commitment to innovation, and dedication to corporate social responsibility in North America. We are looking for dynamic team leaders that fit the below competencies and are expected: To motivate, develop and mentor team members in a dynamically ...

Job Title: Assistant Manager, International Process (German Language Support) Location: [Gurgaon] Work Mode: Work From Office (WFO) Working Days: 5 Days a Week Shift: Flexible for 24x7 Environment Job Summary: We are seeking an experienced and dynamic Assistant Manager with proficiency in the German language and a strong background in managing international customer support operations. The ideal candidate will lead a team of 35-40 members, driving performance and productivity while maintaining high standards of customer satisfaction. Key Responsibilities: Lead and manage a team of 35 - 40 team members in an international voice or non-voice process. Drive performance metrics including product...

Job Title: Team Leader International Process (German Language Support) Location: [Gurgaon] Work Mode: Work From Office (WFO) Working Days: 5 Days a Week Shift: Flexible for 24x7 Environment Job Summary: We are seeking an experienced and dynamic Team Leader with proficiency in German language and a strong background in managing international customer support operations. The ideal candidate will lead a team of 1520 members, driving performance and productivity while maintaining high standards of customer satisfaction. Key Responsibilities: Lead and manage a team of 1520 team members in an international voice or non-voice process. Drive performance metrics including productivity, quality, shrin...

MIN 3YR EXP, 1 yr AS BPO QA ON paper exp In International Customer Support Voice Process Audits calls ,audit reports, Call Calibration IMMEDIATE JOINER Call Whatsapp AMIT 8851792136, Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy

Hiring for Quality analyst. International voice Quality Experience only. Looking for Immediate joiners to 30days. Role & responsibilities Monitor and evaluate international voice calls to ensure adherence to quality standards. Provide constructive feedback and coaching to agents to improve call handling and customer experience. Analyze call trends and prepare quality reports for internal and client review. Collaborate with operations and training teams to implement quality improvement initiatives. Ensure compliance with client-specific guidelines, SLAs, and regulatory requirements. Participate in calibration sessions with clients and internal stakeholders. Preferred candidate profile Graduat...

Customer Service Chat – Gurugram International Chat + Retail exp is mandatory Min 5+ yes exp in chat (Retail domain) rotational shifts 5 days CSAT, Attrition, Shrinkage, KPI, KRA, Performance Matrix Required Candidate profile please share resume at garimaimaginators@gmail.com Garima-8383973628

Designation: Operations Team Lead Location: Noida 5 Days Working Minimum 1 year of experience required in Team Handling with International Process Experience Package upto : 6.5 LPA for more info please call at 8076563944

Conduct call audits, assess agent performance, provide feedback for improvement, and prepare reports. Collaborate with teams for process enhancements, ensure compliance with regulations,and integrate customer feedback to improve service quality.

What You'll Do What will you do: Technical Expertise & Customer Support : Serve as a Subject Matter Expert for AvaTax and related Connectors, providing in-depth technical support to customers and internal teams via email and direct interaction, ensuring timely and accurate issue resolution. Issue Management & Collaboration : Troubleshoot technical problems, document all customer interactions, escalate complex issues to engineering, and collaborate with cross-functional teams including engineering and product management to drive solutions. Customer-Centric Approach : Uphold Avalaras Cult of the Customer philosophy by improving customer satisfaction through process enhancement, workflow optimi...

WhatYou'llDo TechnicalExpertise&CustomerSupport :ServeasaSubjectMatterExpertforAvaTaxandrelatedConnectors,providingin-depthtechnicalsupporttocustomersandinternalteamsviaemailanddirectinteraction,ensuringtimelyandaccurateissueresolution. IssueManagement&Collaboration :Troubleshoottechnicalproblems,documentallcustomerinteractions,escalatecomplexissuestoengineering,andcollaboratewithcross-functionalteamsincludingengineeringandproductmanagementtodrivesolutions. Customer-CentricApproach :UpholdAvalarasCultoftheCustomerphilosophybyimprovingcustomersatisfactionthroughprocessenhancement,workflowoptimization,andachievingperformancemetrics. FlexibleWorkSchedule :SupportcustomersacrossUSand/orEMEAtimez...

We are hiring for TOP MNC for International Non-Voice Chat Support (Retail background) Location - Gurugram. Shift- 24/7 Please Note- Need to be flexible work from office all 5 Days. Experience of experience and salary: 6- 9 Years, Sr Analyst (Team Lead)- 6LPA- 8.50LPA , must have 1+ years of experience in retail background with people management. 8- 12 Years, Ops Specialist (Assistant Manager)- 9LPA - 12LPA, must have 2+ years of experience in retail background with people management. 11- 15 Years , Associate Manager - 14- 18LPA, must have 3+ years of experience in retail background with people management. Notice Period - Immediate - 15 Days max. Qualification- Graduate and postgraduate Skil...