1541 Csat Jobs - Page 48

*Customer Service - Team leader* *Job Title: Sr Manager* Location: Mumbai *Minimum Experience:* Total 8 years Minimum 3-5 years of experience as a Team Leader in a domestic/international BPO. (insurance industry experience will be added advantage) *Type of position: Full Time* *Job Responsibilities;* Providing quality and efficient customer service to customers through daily management of a team of up to 30 employees to include hiring, motivating, recognizing and rewarding, coaching, training and problem solving Assist Team Manager with development, process improvement, analysis and implementation of efficiency or quality initiatives Monitor resource utilization & performance *Job Profile:* ...

Domain: Int Voice Process Required: International Voice Process Fresher / Grads with min 6 months to 1 year exp in Int Voice Location- Hinjawadi 5 Days Working; 2 Days off Shifts: 24/7 Both side cab Shifts: US contact: HR Haider- 9256424833

Job Title: Manager Customer Service Location: Pune Department: Customer Service Reports To: Sr. Manager Operations Job Summary: We are seeking a highly skilled and experienced Manager to lead customer service team. The ideal candidate will be responsible for managing day-to-day operational activities related to the calls, ensuring efficient workflows, and maintaining high standards of service delivery. This role requires strong leadership, problem-solving abilities, and overseeing the daily operations of a call center, including leading and managing staff, developing and implementing strategies, and ensuring high- quality customer service. They also monitor performance metrics, provide train...

Greetings from ReSource Pro!!! . Job Description Job Title: Manager, Service Delivery, India Working Experience: Minimum 12 years experience, 1 + years of experience as an Manager (on paper). Department: Service Delivery Unit Minimum Qualifications: Graduation Purpose of the Position: In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company a unique opportunity for the right candidate. In this role, you will lead and manage the internal delivery teams to review incidents, problems, and any other operations issues impacting the client. Drive the teams to remediate problems and provide root cause analysis as needed. In this role, y...

You will be handling billing, managing cash/card transactions, resolving customer queries, and ensuring smooth checkout operations. Customer-friendly and proficient in CSAT for tracking customer satisfaction and feedback. Required Candidate profile We are hiring a Restaurant Cashier experienced in using CSAT software. Previous restaurant experience of 4-6 years is preferred. Noida based preferred, should be open for late sitting.

At least 8 years of experience into BPO/Customer service industry Must be aware of shrinkage, attrition, AHT, NPS, CSAT Excellent Communication Skills (Spoken & Written) Required Candidate profile Must have 3+ years+experience as a TL Graduation is mandate Age Criteria: Max 35 years Need excellent communication in English Should have handled a team of 15+ people

At least 4+ years of experience into General/Life Insurance Customer Service. Must be aware of shrinkage, attrition, AHT, NPS, CSAT Excellent knowledge of Dialers, Outbound Dialing & IRDA Regulations Excellent Communication Skills (Spoken & Written) Required Candidate profile Must have 2+ years+experience in Same Designation Graduation is mandate Need excellent communication in English Should have handled a team of 15+ people

*1 yrs exp as a BPO Lead Quality (QTL) on the paper MUST ALSO HAVE SOME TRAINING EXP International Customer Support Voice Audits calls ,reports, Call Calibration Immediate Joiner WFO Bangalore * Call/Whtsapp cv to Amit 8851792136 Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy

Greetings from Inspiration Manpower Consultancy !! Immediate requirements for International Voice process with Top MNC Any Grads / UG Freshers / Experienced Excellent Communication skills 5 days working Flexible in shifts (Night shifts) Two way cab provided Immediate joiners preferred Salary - Upto 5.5 LPA Roles and Responsibilities: In this role, you are required to solve routine problems, largely through precedent and referral to general guidelines. Your expected interactions are within your team and direct supervisor. You will be provided detailed to a moderate level of instruction on daily work tasks and detailed instruction on new assignments and the decisions that you make that would i...

Trainer/Process Trainer /Soft skills Trainer BPO TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER WFO Lucknow only not for Delhi/NCR..Apply those who can relocate in Lucknow Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile WFO Lucknow only not for Delhi/NCR..Apply those who can relocate in Lucknow Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407

Min 2 yr BPO Sr Quality Manager Exp from BPO Industry Manage BPO Quality Team Call Callibration, Audit, Score Work From Office Kolkata only- APPLY ONLY IF CAN RELOCATE in Kolkata not any position in Delhi/NCR and Bangalore Required Candidate profile Work From Office Kolkata only- APPLY ONLY IF CAN RELOCATE in Kolkata not any position in Delhi/NCR and Bangalore Call/whatsapp CV Amit 8851792136, Neha 8287267407

Job Title: Experience/Retention Coordinator Ratings & Reviews Company: OYO Rooms Experience: 1 to 3 Years Location: Office-based / Hybrid (India) Department: Customer Success / Experience & Retention Industry: Hospitality / Technology Job Description: We are looking for an enthusiastic Experience/Retention Coordinator to join our Customer Success team. In this role, you will focus on driving positive guest experiences by managing ratings and reviews, identifying negative feedback trends, and working on retention strategies. Key Responsibilities: Monitor, track, and respond to customer reviews and ratings across platforms. Analyze feedback to identify service gaps or improvement areas. Collab...

Monitor and evaluate calls, chats, or emails to ensure quality compliance. Provide feedback, support RCA, generate reports, and suggest process improvements for customer satisfaction. Required Candidate profile Graduate with 1–3 yrs QA experience in BPO. Strong in communication, quality metrics, and analysis. Skilled in call audits, feedback, and reporting. Voice and non-voice QA preferred.

Must be a Quality Manager in the current role from International BPO - Transactional Quality Manager. Handled a Team of Quality Team Leaders and Quality Analyst's. US Shifts Excellent Comms Required Call 8447780697 send CV monu@creativeindians.com

Job description:Immediate Openings for Quality Analyst (Malayalam/Kannada) _Chennai Job Responsibilities Providing active feedback to agents through Call/ID & generating audit trends as defined or as per critical needs without compromising total target audits in 80% of available time Implementing Quality Monitoring Standards & Monitoring ID movements/follow-ups taking corrective measures towards improvement Participate in huddle sessions, share inputs with Team members related to error trends, process updates and technical issues. Working in close tandem with Assistant Managers and SME's on the process for an excellent team and process performance. Quality Analysts contact all the dissatisfi...

Job Title: Team Leader International Sales Location: Hyderabad Experience: 8+ years (Minimum 3 years in team management) UK Shift 2 Way cab provided Role Overview As the Team Leader, you will be responsible for overseeing student support operations, leading a team, and ensuring exceptional service delivery to students and academic staff. Youll serve as a point of contact for students, facilitate communication between stakeholders, and support institutional goals around student engagement, progression, and retention. Key Responsibilities Team & Performance Management Lead, coach, and mentor a team of student support professionals. Conduct regular team meetings, performance reviews, and traini...

Roles and Responsibilities Manage a team of collection agents to achieve daily targets and improve customer satisfaction. Monitor agent performance, identify areas for improvement, and implement corrective actions. Ensure compliance with banking regulations, policies, and procedures related to collections process. Analyze data to track key performance indicators (KPIs) such as AHT, CSAT, SLA, shrinkage, attrition rates. Desired Candidate Profile 1-6 years of experience in banking collection or domestic voice process background. Strong understanding of banking processes including collections process flowchart knowledge. Excellent communication skills with ability to handle high-pressure situa...

Being a Team Leader, you will manage the day-to-day planning and operations of your team. This includes making sure that each of your Teammates delivers on their Service Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs). As Team Leader, you are in charge of managing the team and making sure everyone adheres to their schedules. You must be organized and be able to handle responsibility. A critical part of the role is to be able to train and help in the development of your team, by conducting team huddles, coaching sessions, and recognizing weaknesses - so you can offer solutions to help them improve and grow. Through that, your team will be able to deliver a superior c...

International Customer Support voice process Minimum 1 Year in International/Domestic Voice Support Graduate (Mandatory) CTC: 4.5LPA Bangalore (Electronic City) 24/7 Rotational (US Shifts) Both Way Cab HRMayur - 7357769199

eClerx is looking to hire an experienced professional with 4-9 years of experience. As part of the Voice process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team. Customer Operations Associate Process Manager Responsibilities Prepares performance reports by collecting, analysing, and summarizing data and trends Ensure Critical Performance Metrics are met consistently Lead client/vendor reviews/calibrations Revert to client/vendor queries on routine issues Provide innovative ideas to optimize internal metrics & ensure ...

Hi Candidate, We are hiring for Senior Process Manager (Quality) Overall 10+ years of experience. Transitional quality experience is Must. Should be comfortable with Night Shift (US Shift - 24*7) Telecom experience is preferred. Customer Operations Senior Process Manager Responsibilities Prepares performance reports by collecting, analysing, and summarizing data and trends Ensure Critical Performance Metrics are met consistently Lead client/vendor reviews/calibrations Revert to client/vendor queries on routine issues Provide innovative ideas to optimize internal metrics & ensure critical matrices are met timely Manage multiple teams Perform audits and quality checks on Team Leads & Floor Sup...

Job Responsibilities: - 65 hours of classes per month spanning YT/OC across CAT/CLAT/IPM/CUET etc Candidates with 99% in Qa/DILR need to apply. Scorecard of 2022,2023,2024 applicable. Intrested candidates share on below details: Mail id : manish.sawant@careerlauncher.com Mobile Number: 8793536768 Location - Kolhapur.

Openings for Team Lead and Assistant Manager Telecom Voice Chennai Should have minimum 4+ years of experience in BPO. International Voice experience is mandate. Should have been designated as a Team Lead / Assistant Manager for at least 2 years on papers. Should be able to calculate Attrition, Shrinkage, AHT. Should be aware of NPS, Repeat & Churn. Should be aware of Occupancy and Utilization formulas. Candidate should be good in communication. For Team Lead - Candidate should be fluent to speak in Kannada or Malayalam language. For Assistant Manager - Any south language For Team Lead/Assistant Manager - Inbound Voice experience is mandatory Interested candidates can reach out to NandhiniA1@...

4 years in BPO International Customer Voice process,1 year as a Team Leader on the paper * Rotational Shifts *Manage team of 7-14 *Knows performance metrics *Motivates team Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!

Key responsibilities: • Implement and ensure Call Quality Audit. • Implement relevant measures to achieve desired level of Customer Satisfaction. • Monitor Call Quality & Analyze training gaps required for Customer Satisfaction. • To ensure that our employees are interacting with customers in accordance with company &set guidelines and are serving in best interest of business. • Monitor calls to measure performance and facilitate business strategic objectives to improve overall Business performance. • Work on a continuous process of evaluating and identifying key behavior that drives sales and improve customer experiences. Should Have: Educational Qualification: Graduate and Above. Previous ...