1541 Csat Jobs - Page 46

Roles and Responsibilities Minimum 1 year on paper team leader experience. Customer service ,Voice process Knowledge abut Attrition, Shrinkage, AHT ,CSAT, BQM Open to work in rotational shift 5 days working / 2 rotational off job location : Malad interested candidate can share your cv @ sonal.khanna@teleperformancedibs.com

Requirements of Team Lead for Domestic non voice Process ( Email Process ) Must be aware of shrinkage, attrition, AHT, NPS, CSAT Must have fair understanding of presenting MBR, QBR and WBR Must be from BPO industry HR Deeksha 7697428237 Required Candidate profile Must have 1 years+experience in Same Designation Graduation is mandate Need excellent communication in English Should have handled a team of 15+ people Team Leading Experience in Email Process

Hiring for Customer Support: Voice Process Must have Excellent communication skills Required: Min. 1 year of experience into Customer Support Skills: Handling inbound/outbound calls, CSAT, AHT, BPO Metrics, Customer Service Freshers can also apply (Take home: 17k in hand) Experienced salary (CTC: Up to 26k) Incentives Up to 40-80k (Performance based) Qualification: 10+2 /10+3 / Grad / PG Location: Bangalore Work from office Day shifts 6 days working, 1 day rotational off CONTACT: Kamya- 9084148502

Hiring for Customer Support: Voice Process Must have Excellent communication skills Required: Min. 1 year of experience into Customer Support Skills: Handling inbound/outbound calls, CSAT, AHT, BPO Metrics, Customer Service Freshers can also apply (Take home: 17k in hand) Experienced salary (CTC: Up to 26k) Incentives Up to 40-80k (Performance based) Qualification: 10+2 /10+3 / Grad / PG Location: Bangalore Work from office Day shifts 6 days working, 1 day rotational off CONTACT: Kamya- 9084148502

Role: US Telecom Voice Process (Customer Support) Required: Min. 6 months' experience into International Voice- Customer Support Skills: Customer Handling, Inbound calls, CSAT, AHT, BPO Metrics Must have experience from an International BPO CTC: Up to 4.2 LPA (35k in hand) Location: Pune Work from office Shifts: US 24*7 5 Days working; 2 days rotational off 2 way cabs facility Only Immediate Joiners CONTACT: Smriti- 6307590589

We're Hiring: Team Leader Content Moderation (COMO) Location: Gurgaon | Shifts: Flexible | Experience Required: 1+ year as a Team Leader (on paper) Join IGT Solutions Pvt Ltd , a global leader in IT & BPM services for the Travel, Transportation, and Hospitality industries, and help us shape a safer digital world through effective content moderation. What Youll Be Doing: • Lead a team of 10–15 agents handling image and video moderation (including afflictive content) • Drive productivity (>1000 cases/agent/day) and maintain 99% accuracy • Conduct 1:1s, weekly reviews, EWS & IDP discussions • Provide actionable data-driven insights to improve team performance • Deliver regular coaching, audits,...

MIN 3YR EXP, 1 yr AS BPO QA ON paper exp In International Customer Support Voice Process Audits calls ,audit reports, Call Calibration IMMEDIATE JOINER Call Whatsapp AMIT 8851792136, Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy

Trainer/Process Trainer BPO for technical support process TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER If you have Mutual Funds exp then Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407

Dear Aspirants, Greeting from Sagility!!.. Huge hiring for Process Trainers.. Job description: Schedule appropriate training sessions for new and existing employees Stay updated with the best training methods and modules Plan and implement an effective training curriculum Prepare hard copy training materials such as presentations, video module Should train freshers and existing employees in a batch-wise manner Collaborate with management to identify training needs for all employees Review training needs monthly Schedule and perform pre- and-post-training assessments and monitor progress Job Requirements: Must have experience in training multiple and large batches Should have a clear understa...

Must be a Quality Manager in the current role from International BPO - Transactional Quality Manager. Handled a Team of Quality Team Leaders and Quality Analyst's. US Shifts Excellent Comms Required Call 8447780697 send CV monu@creativeindians.com

Job Title: Quality Manager Customer Success & Experience Location: Noida Department: Digital Business Role Overview: We are seeking a passionate and detail-oriented Quality Manager to lead our Customer Experience (CX) and Contact Centre Quality initiatives. This role will be pivotal in enhancing the overall customer journeyfrom first interaction to digital acquisitionby driving excellence in communication, service quality, and process improvements. Key Responsibilities: Contact Centre Quality Management Monitor and evaluate call quality across outbound channels. Define and implement call quality benchmarks and frameworks. Conduct regular audits, feedback sessions, and training needs analysis...

Exp - Min 1 yr in Technical support(International voice) Should have hands on Exp. on Microsoft tools Location: Hyderabad CTC: Up to 6LPA Notice - Immediate Joiners (WFO) Shift: US Rotational 5 Days Working Contact - 8905115503 (Divyanshi) Perks and benefits 2 Ways CAB Night Allownces Incentives

Job Title: Team Leader International Process (German Language Support) Location: [Gurgaon] Work Mode: Work From Office (WFO) Working Days: 5 Days a Week Shift: Flexible for 24x7 Environment Job Summary: We are seeking an experienced and dynamic Team Leader with proficiency in German language and a strong background in managing international customer support operations. The ideal candidate will lead a team of 1520 members, driving performance and productivity while maintaining high standards of customer satisfaction. Key Responsibilities: Lead and manage a team of 1520 team members in an international voice or non-voice process. Drive performance metrics including productivity, quality, shrin...

Job Title: Team Leader International Process (German Language Support) Location: [Gurgaon] Work Mode: Work From Office (WFO) Working Days: 5 Days a Week Shift: Flexible for 24x7 Environment Job Summary: We are seeking an experienced and dynamic Team Leader with proficiency in German language and a strong background in managing international customer support operations. The ideal candidate will lead a team of 1520 members, driving performance and productivity while maintaining high standards of customer satisfaction. Key Responsibilities: Lead and manage a team of 15–20 team members in an international voice or non-voice process. Drive performance metrics including productivity, quality, shri...

Greetings from Ienergizer We are actively looking for an experienced Process Trainer to join our dynamic Training Team at iEnergizer Interested candidates can send your updated CV to : vanshika.kakkar@ienergizer.com or connect via call at 9289640609 Roles and Responsibilities: - Trained New Hired Trainee, conduct daily assessments, mock calls and designed Training Materials, Questionnaires and necessary tools. Train the trainees on essential customer service skills such as problem-solving, empathy and customer centric behavior. Monitoring and evaluating the performance of new and existing employees. Pre and Post Shift Briefing and download of every recent update on floor. Preparing reports l...

> Role Purpose Consultants are expected to complete specific tasks as part of a consulting project with minimal supervision. They will start to build a core areas of expertise and will contribute to client projects typically involving in-depth analysis, research, supporting solution development and being a successful communicator. The Consultant must achieve high personal billability. Do Consulting Execution An ambassador for the Wipro tenets and values Work stream leader or equivalent and coordinates small teams Receives great feedback from the client Client focused and tenacious in approach to solving client issues and achieving client objectives Organises work competently and ensures time...

> Role Purpose Senior Consultants are able to leverage their experience to deliver discrete projects with minimal supervision. They demonstrate clear understanding of the clients business issues, detailing and tailoring consulting solutions to generate maximum value through idea generation and engagement experience. The Senior Consultant must achieve high personal billability. Do Consulting Execution An ambassador for the Wipro tenets and values, secures great feedback from multiple clients Consulting project Manager or equivalent coordinates teams of consultants, responsible for assuring quality of deliverables Flexible in approach, ability to coordinate resource with expertise in various a...

> Role Purpose Principal Consultants are expected to have a deep area of consulting expertise, with a good understanding of the clients business landscape and an ability to manage the delivery of consulting solutions that achieve clear business value. The role may have managerial responsibilities in leading a team of consultants and managing quality and internal compliance in business operations. Principal Consultants develop and support closure of sales opportunities through their consulting expertise and client relationships. The Principal Consultant must achieve high personal billability. Do Consulting Execution An Ambassador for Wipro tenets and values Consulting Project manager or equiv...

> Role Purpose Principal Consultants are expected to have a deep area of consulting expertise, with a good understanding of the clients business landscape and an ability to manage the delivery of consulting solutions that achieve clear business value. The role may have managerial responsibilities in leading a team of consultants and managing quality and internal compliance in business operations. Principal Consultants develop and support closure of sales opportunities through their consulting expertise and client relationships. The Principal Consultant must achieve high personal billability. Do Consulting Execution An Ambassador for Wipro tenets and values Consulting Project manager or equiv...

Quality Analyst – Paytm Insurance About us: Headquartered in Noida, India, Paytm Insurance Broking Private Limited (PIBPL), a wholly owned subsidiary of One97 Communications (OCL) is an online insurance market place, that offers insurance products across all leading insurance companies, with products across auto, life and health insurance and provide policy management and claim services for our customers. Job Title & Level: Quality Analyst - Tele Collection Language proficiency: bengali and odia language : Monitoring of transactions as per process guidelines Providing event-based and frequency-based feedback Collecting data on the CTQs as defined in the SLA and track the same Assisting in id...

Role- Team Leader Required Candidate profile -Must have min 1 year experience as TL in International BPO. -Must have excellent communication skills in English. Please call or Whatsapp at @ 8453399504 / 8723051470 / 6002281943

Role & responsibilities The job roles and responsibilities are, Lead with empathy, ensuring each team member feels supported, included, and heard. Build strong, transparent relationships through regular 1-1s, honest feedback, and open dialogue. Identify development needs and provide coaching tailored to individual learning styles. Manage wellbeing proactively, creating a positive and engaging team environment. Handle performance issues with compassion and structure, supporting improvement rather than blame. Oversee daily operations, including shift readiness, team productivity, and real-time service delivery. Manage escalations professionally, supporting both clients and team members through...

Hiring for Customer service-Voice Package upto 9 lpa Only people with excellent communication skills Gurgaon/Noida Stable profiles Call on 7042331616 or drop cv on supreetbakshi@imaginators.co

Role Summary We are looking for an enthusiastic Team Leader for Content Moderation at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements . What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 1520 to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Coaching :...

4 years in BPO International Customer Voice process,1.5year as a Team Leader on paper * Rotational Shifts *Manage team *Knows performance metrics *Motivates team Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!