2170 Csat Jobs - Page 44

What will you do? The ideal candidate will have strong communication skills, as well as the ability to analyze data from various sources and synthesize findings into actionable recommendations for key stakeholders, highlighting areas for improvement and any concerns. He/she must be able to work collaboratively with cross-functional teams to execute tasks within defined timeframes while maintaining superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus. What are your Key Responsibilities? Be a part of the operations team working on Monitoring and Reporting on various platforms with base technical / netwo...

Minimum 2–3 years of experience as a Team Lead (on paper) in International BPO Minimum Graduation Immediate joiners preferred Rotational shifts only (no fixed shifts) Office-based role with 2-way cab facility 1 rotational weekly off

We are looking for a Quality Analyst with the following: - Should be comfortable with Rotational Shifts (No fixed shifts) - Work from Office only - 2-way cab facility provided - 1 rotational week off - Minimum Graduation required Required Candidate profile - Minimum 2.5 years of experience as a QA in International BPO (Domestic experience not considered) - Immediate joiners preferred For immediate response contact on call/WhatsApp - +9-8073579112

Role Purpose Consultants are expected to complete specific tasks as part of a consulting project with minimal supervision. They will start to build a core areas of expertise and will contribute to client projects typically involving in-depth analysis, research, supporting solution development and being a successful communicator. The Consultant must achieve high personal billability. Do Consulting Execution An ambassador for the Wipro tenets and values Work stream leader or equivalent and coordinates small teams Receives great feedback from the client Client focused and tenacious in approach to solving client issues and achieving client objectives Organises work competently and ensures timeli...

Role Purpose Senior Consultants are able to leverage their experience to deliver discrete projects with minimal supervision. They demonstrate clear understanding of the clients business issues, detailing and tailoring consulting solutions to generate maximum value through idea generation and engagement experience. The Senior Consultant must achieve high personal billability. Do Consulting Execution An ambassador for the Wipro tenets and values, secures great feedback from multiple clients Consulting project Manager or equivalent coordinates teams of consultants, responsible for assuring quality of deliverables Flexible in approach, ability to coordinate resource with expertise in various are...

Bangalore Were Hiring! International Process | Voice Support Location: Marathahalli, Bangalore Shift: Rotational Night Shifts (Both Way Cabs Provided) Requirements: Minimum 1 year Voice Process experience (Good English communication) Freshers & Experienced candidates can apply Any Graduate or Undergraduate (for experienced candidates) Salary: Freshers: CTC 26K | Take Home 21K Experienced: CTC 30K | Take Home 25K Why Join Us International process exposure Safe & reliable transportation Career growth opportunities For interview details, contact: HR Varsha 9251688428 varsha.glorious@gmail.com

Bangalore Were Hiring! Work from Office | Immediate Joining Location: Marathahalli, Bangalore Language: English & Hindi Experience: Minimum 1 year (BPO experience mandatory) Shift: Day shifts Education: UG / Graduate Working Days: 6 days working, 1 day rotational off Salary: 27K CTC | 22K Take Home Why Join Us Stable work environment Growth opportunities in BPO Work-life balance with day shifts For interview details, contact: HR Varsha 9251688428 varsha.glorious@gmail.com

We're Hiring! | Visa Travel Process voice (Customer Support) Location: Bangalore Experience: 6 Months 1 Year Industry: BPO / Travel & Tourism | Voice Process Role ctc upto: 4.1 LPA Key Responsibilities: -Handle inbound and outbound calls related to visa and travel inquiries -Guide customers through the visa documentation and application process -Provide accurate travel & visa-related information (US, UK, Schengen, Canada, etc.) Candidate Profile: -Minimum 6 months to 1 year of experience in visa/travel process (BPO or travel agency) -Strong verbal communication skills in English -Knowledge of international visa procedures and travel requirements -Comfortable working in a voice-based support ...

The core responsibilities of this position include managing a team of Technical Support Engineers by directing, administering, and controlling day-to-day operations. You will be responsible for ensuring compliance with established company and regulatory guidelines to provide high-quality service and an extraordinary customer experience. Additionally, managing staffing levels through appropriate hiring and attrition management, as well as scheduling and rostering, will be key aspects of this role. It is essential to promote the development of the area management team and succession planning through coaching, training, and leadership development initiatives. The ideal candidate should have pro...

The purpose of this role is to design, test, and maintain software programs for operating systems or applications that need to be deployed at a client's end and ensure they meet 100% quality assurance parameters. You will be instrumental in understanding the requirements and design of the product/software by developing software solutions, studying information needs, systems flow, data usage, and work processes. You will investigate problem areas throughout the software development life cycle, facilitate root cause analysis of system issues, and identify ideas to improve system performance. Additionally, you will analyze client requirements, convert requirements to feasible design, and collab...

Key Responsibilities: Interact with international customers via chat , email , and occasional voice calls . Resolve queries related to product information, order issues, billing, technical support, etc. Document each interaction accurately in internal systems or CRMs. Meet process-specific KPIs such as TAT, CSAT, and First Contact Resolution. Escalate unresolved issues promptly and follow up as needed. Maintain professionalism, empathy, and quality in all communications. Eligibility Criteria: Education: Any Graduate (B.A., B.Com, B.Sc., BBA, BCA, etc.) Experience: 02 years (freshers with strong English skills encouraged to apply) Typing Speed: Minimum 3035 WPM with 90%+ accuracy Communicatio...

Key Responsibilities: Respond to customer queries through email, chat, and limited voice support . Ensure timely and professional responses to all customer interactions. Maintain accurate documentation of customer queries and resolutions in CRM tools. Analyze customer problems and provide appropriate solutions or escalate complex cases. Meet daily/weekly productivity and quality targets (AHT, FCR, CSAT, etc.). Follow standard operating procedures (SOPs) and maintain service-level agreements (SLAs). Handle multi-tasking across platforms while maintaining high attention to detail. Required Skills & Qualifications: Education: Any graduate (non-technical or technical background acceptable). Expe...

Key Responsibilities: Handle inbound and/or outbound voice calls to support customers Address customer concerns related to products, services, billing, orders , or technical issues Provide accurate and prompt information or resolution in a courteous manner Escalate unresolved issues as per process SOPs Maintain call logs and update CRM systems appropriately Achieve performance targets like AHT, FCR, CSAT, and call quality Follow communication scripts and compliance procedures strictly Eligibility Criteria: Education: 12th Pass / Diploma / Any Graduate Experience: 03 years in voice-based customer support (preferred) Communication: Domestic Process: Good verbal communication in regional/local ...

Hiring: International Voice Process Customer Support (International BPO) Location: Gurugram & Jaipur (Work from Office) Shift Timings: US Rotational Shifts (24x7) Working Days: 5 Days a Week (2 Rotational Offs) Transport: 2-Way Cab Facility Joiners: Only Immediate Joiners will be considered Eligibility Criteria: Freshers or Minimum 6months' experience in Voice - Customer Support Freshers with excellent communication skills can also apply Salary : Up to 30k CTC Key Skills Required: Customer Handling and Inbound Call Management Understanding of CSAT, AHT, and BPO Metrics Excellent verbal communication in English Ability to deliver results under pressure Contact for Further Details: Zainab : 92...

Key Responsibilities: Interact with international customers via chat , email , and occasional voice calls . Resolve queries related to product information, order issues, billing, technical support, etc. Document each interaction accurately in internal systems or CRMs. Meet process-specific KPIs such as TAT, CSAT, and First Contact Resolution. Escalate unresolved issues promptly and follow up as needed. Maintain professionalism, empathy, and quality in all communications. Eligibility Criteria: Education: Any Graduate (B.A., B.Com, B.Sc., BBA, BCA, etc.) Experience: 02 years (freshers with strong English skills encouraged to apply) Typing Speed: Minimum 3035 WPM with 90%+ accuracy Communicatio...

Key Responsibilities: Respond to customer queries through email, chat, and limited voice support . Ensure timely and professional responses to all customer interactions. Maintain accurate documentation of customer queries and resolutions in CRM tools. Analyze customer problems and provide appropriate solutions or escalate complex cases. Meet daily/weekly productivity and quality targets (AHT, FCR, CSAT, etc.). Follow standard operating procedures (SOPs) and maintain service-level agreements (SLAs). Handle multi-tasking across platforms while maintaining high attention to detail. Required Skills & Qualifications: Education: Any graduate (non-technical or technical background acceptable). Expe...

Key Responsibilities: Respond to customer queries through email, chat, and limited voice support . Ensure timely and professional responses to all customer interactions. Maintain accurate documentation of customer queries and resolutions in CRM tools. Analyze customer problems and provide appropriate solutions or escalate complex cases. Meet daily/weekly productivity and quality targets (AHT, FCR, CSAT, etc.). Follow standard operating procedures (SOPs) and maintain service-level agreements (SLAs). Handle multi-tasking across platforms while maintaining high attention to detail. Required Skills & Qualifications: Education: Any graduate (non-technical or technical background acceptable). Expe...

Responsibilities: Respond promptly and professionally to inquiries from learners, category teams, and internal stakeholders through various communication channels. Strive to achieve high levels of Customer Satisfaction (CSAT) by providing accurate, empathetic, and timely responses. Gather and analyze information to understand the nature of inquiries, providing relevant solutions or recommendations. Collaborate with cross-functional teams, including Sales, Category, Product, and Business teams, to address issues and streamline processes. Monitor and meet performance metrics such as response time, resolution time, and CSAT targets. Identify recurring issues and proactively suggest improvements...

Job Description: Snagging & Desnagging of Flats & Common Area. Flat readiness, Possession of flats, Post Possession customer Handling queries. Coordinating with internal stakeholders (Legal, Design, MEP, Ops team) Smooth handover & takeover of assets from Projects & MEP team. Continuous engagement with residents & society for resolving their queries. Driving NPS, CSAT at site. Formulate policies for management of property and customer issues. Review Maintenance charges at regular intervals and revise appropriately, as required. Ensure MIS Reports are generated as required. Ensure expenses to CAM is been maintain month wise. Creation of WO in system. Hand on experience on SFDC (not mandatory)...

Key Responsibilities: Handle customer inquiries, complaints, and support calls professionally Follow company guidelines and scripts for communication Resolve issues efficiently and escalate when needed Maintain accurate records and meet performance metrics (AHT, CSAT) Work in US time zone night shifts Requirements: Excellent spoken English with a clear US/neutral accent Strong communication and interpersonal skills Ability to work night shifts (US time zone) Basic computer skills Graduates or undergraduates eligible

Key Responsibilities: Answer customer calls and resolve queries in Hindi and Tamil Provide information about products, services, or complaints Log details of conversations in the system Escalate complex issues to the appropriate team Follow call handling scripts and company policies Meet targets like call quality, AHT, and CSAT Requirements: Good communication skills in Hindi, Tamil, and basic English Ability to work in rotational shifts Basic computer knowledge Customer-friendly attitude and patience

Key Responsibilities: Handle multiple live chat conversations with international customers Resolve product or service-related issues professionally Maintain accuracy, clarity, and customer satisfaction in every chat Follow standard procedures and document each interaction Meet daily performance targets (response time, quality, etc.) Requirements: Minimum 1 year of experience in international chat support Excellent written English and typing skills (35+ WPM) Strong problem-solving and multitasking ability Comfortable with night shifts and rotational week-offs Good knowledge of customer service tools (CRM/chat platforms)

Key Responsibilities: Handle inbound/outbound customer calls in Hindi and English. Address customer issues, provide product/service information, and ensure timely resolution. Maintain accurate records of conversations in CRM tools. Escalate unresolved issues to appropriate departments. Meet performance targets such as average handling time (AHT), call quality, and customer satisfaction (CSAT). Required Skills: Excellent verbal communication skills in Hindi and basic English . Active listening, empathy, and problem-solving abilities. Basic computer knowledge and ability to type. Patience and willingness to handle pressure in a fast-paced environment.

Leading BPO in Bangalore Hiring For Team Leader/Assistant Manager Require Experience in International Voice Process CTC UPTO 7.8LPA Require min 1Year as Team Leader Experience in International BPO Looking for Candidates from BPO ONLY Strong in Operations Matrices like Attrition, Shrinkage, CSAT, NPS, SLA Must have Excellent Communication Skills US Shifts Mail CV at [HIDDEN TEXT] or call at 8467054123 Role and Key Responsibilities : Responsible for the day-to-day supervision of a group of Game Changers including work and attendance monitoring in accordance with organization policy and applicable legal requirements Regularly impart effective coaching to team members, enabling consistent high-p...

Leading BPO in Bangalore Role - Quality Team Leader International Voice Process Must have Experience as team Leader Quality Major Experience in Quality is Required CTC UPTO 9LPA 24*7 SHIFTS Virtual Interviews Please Note- Only Immediate Joiners or Max 1 Month Notice Period can apply WORK FROM OFFICE Education- Graduate / Postgraduate Experience required- Key Skills and Knowledge: Proven experience in Quality TL methodologies and soft skills (communication skills, critical thinking, time management, team building, etc.) Must be good in Data Perspective Require Experience in Training & Quality Strong communication skills, both written and verbal Proficient in Microsoft Office Demonstrated abil...