1541 Csat Jobs - Page 44

BPO International Tech Support Voice process,1.5year as a Team Leader on paper * Rotational Shifts *Manage team *Knows performance metrics *Motivates team If Tech Support exp then Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!

Job Description: Our Company is looking for a Moderation Team Leader to join our Moderation team. Your main responsibilities are: Create an inspiring team environment with an open communication culture Set clear team goals Delegate tasks and set deadlines Oversee day-to-day operation Monitor team performance and report on operation metrics. Managing projects and ensuring that deadlines are met by working with other departments to provide materials needed for completion Supervising staff members to ensure that they are performing their duties in accordance with company policies Analyzing data from past operations to identify trends or opportunities for improvement Reviewing employee performan...

Job Description: Team Leader Data Annotation Position: Team Leader Data Annotation Location: Gurgaon Experience: Minimum 1 year as a Team Leader (on paper) Education: Graduate (preferred) Industry: IT & BPM (Travel, Transportation, Hospitality domain preferred) Reporting To: Manager Operations / Project Lead Team Size: 10-15 agents Role Overview: We are seeking a motivated and data-driven Team Leader to oversee a team of agents involved in image and video moderation, including handling afflictive content. The ideal candidate will excel in driving productivity and accuracy, conducting performance reviews, and collaborating with cross-functional teams to ensure smooth operations. This role req...

Job Description: Team Leader Data Annotation Position: Team Leader Data Annotation Location: Gurgaon Experience: Minimum 1 year as a Team Leader (on paper) Education: Graduate (preferred) Industry: IT & BPM (Travel, Transportation, Hospitality domain preferred) Reporting To: Manager – Operations / Project Lead Team Size: 10-15 agents Role Overview: We are seeking a motivated and data-driven Team Leader to oversee a team of agents involved in image and video moderation, including handling afflictive content. The ideal candidate will excel in driving productivity and accuracy, conducting performance reviews, and collaborating with cross-functional teams to ensure smooth operations. This role r...

This role provides extensive technical exposure to IBM Server and Storage support for IBM clients in Eastern India. The Customer Support Engineer will visit client data centers, troubleshoot and resolve server and storage-related issues, and ensure smooth functionality. The position offers valuable opportunities for skill development in troubleshooting, problem determination, and resolution. Beyond technical expertise, the candidate must possess strong customer-handling, relationship management, and interpersonal skills, contributing to overall customer satisfaction and business growth. Roles & Responsibilities: Provide on-site support for IBM Server and Storage systems across client data ce...

4+ Years of experience on entireMicrosoft EMS suite deployment Microsoft Certification on MS 100 MS 101 will be preferred expected. Knowledge and hands onexperience on Azure AD features like application proxy, MFA, SSO, SSPR. Knowledge and hands onexperience on security features of EMS and Azure AD like AIP, cloud appsecurity. Deep Knowledge and hands onexperience on Azure AD join/Hybrid Azure AD/Windows Autopilot and conditional accesspolicies for Windows 10. Understand and implement newsecurity features of Azure AD, Intune, ATA, MCAS and MDATP. Should have consulting knowledgeon Azure AD, Intune, ATA, MCAS and MDATP features. Provide information and carryimpact analysis of Azure AD and Int...

Job Summary: We are seeking a detail-oriented and experienced Quality Call Analyst to monitor and evaluate inbound and outbound calls to ensure quality standards are met. The ideal candidate will have a strong understanding of call center operations, excellent analytical skills, and a passion for enhancing customer experience through process improvement and agent coaching. Key Responsibilities: Monitor live and recorded calls to evaluate customer service performance based on quality guidelines. Identify trends, gaps, and opportunities for performance improvement. Provide structured feedback and coaching recommendations to agents and team leaders. Maintain and update QA scorecards and evaluat...

Job description We Are Hiring for International voice Profile -: Associate / Senior Associate (Customer Support) Languages req: Excellent English communication Requirement -: Good Communication Skills Exp-: 1- 5 yrs in int voice Shifts: Rotational Location : Bangalore, Hyderabad Responsibilities and Duties: The primary responsibilities of a Customer Service specialist would be: Handling escalations and complex queries. Manage large amounts of incoming and outgoing calls / Emails/ Chats Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. Identify and assess customers needs to achieve satisfaction Build sustainab...

MIN 3YR EXP, 1 yr AS BPO QA ON paper exp In International Customer Support Voice Process Audits calls ,audit reports, Call Calibration IMMEDIATE JOINER MUST BANKING PROCESS EXP -Call Whatsapp AMIT 8851792136, Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy

Must have 1 Year of exp in International voice Process Customer Support Excellent Communication Notice- Immediate Bangalore CTC- 4 to 4.5 LPA Any graduate 5 Days 2 Way Cabs Us shifts Contact- 6205633155(Jaspreet)

4 years in BPO International Customer Voice process,1 year as a Team Leader on the paper * Rotational Shifts *Manage team of 7-14 *Knows performance metrics *Motivates team Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!

We're Hiring: Team Leader Data Annotation Location: Gurgaon | Shifts: Flexible | Experience Required: 1+ year as a Team Leader (on paper) Join IGT Solutions Pvt Ltd , a global leader in IT & BPM services for the Travel, Transportation, and Hospitality industries, and help us shape a safer digital world through effective content moderation. What Youll Be Doing: • Lead a team of 1015 agents handling image and video moderation (including afflictive content) • Drive productivity (>1000 cases/agent/day) and maintain 99% accuracy • Conduct 1:1s, weekly reviews, EWS & IDP discussions • Provide actionable data-driven insights to improve team performance • Deliver regular coaching, audits, and feedba...

Designation: Team Lead Location: Bangalore Shift: Night Shift Must have: International Chat / voice process in past/current. Telecom process as a Team Lead / Associate Team Lead. Good understanding about Attrition and Shrinkage. Responsibilities Responsibilities: Responsible for delivery of services for a span of 15 to 20 agents Performance monitoring, data analysis for service delivery Coach, train and provide feedback for effective performance management Upkeep MIS and reports as per the program requirement Motivate the staff to exceed customer expectations Maintain compliance to all regulatory requirements for the business Handle additional process responsibilities as and when delegated C...

Designation: Team Lead Location: Bangalore Shift: Night Shift (Work from Office) Note: Interested candidates can share their resume to hr.lateral@247.ai Must have: International Chat / voice process in past/current. Telecom process as a Team Lead / Associate Team Lead. Good understanding about Attrition and Shrinkage. Responsibilities Responsible for delivery of services for a span of 15 to 20 agents Performance monitoring, data analysis for service delivery Coach, train and provide feedback for effective performance management Upkeep MIS and reports as per the program requirement Motivate the staff to exceed customer expectations Maintain compliance to all regulatory requirements for the bu...

As the Associate - Program Coordinator for the Online Program at IIDE, you will play a crucial role in delivering an exceptional experience to students. This includes managing virtual classrooms, coordinating with trainers and students, ensuring proper utilization of the Learning Management System (LMS), and overseeing various administrative and operational tasks. You will also analyze and improve student satisfaction and loyalty through CSAT and NPS monitoring. What Youll Do Classroom Setup and Management Coordinate and set up online and hybrid classrooms to ensure seamless sessions. Manage trainer schedules using Google calendars to optimize availability and coordination. LMS and Reporting...

Key Requirements: Location: Shillong Should have worked in International BPO (no domestic) Flexible for US shift Lean Six Sigma Green Belt certified, Should have worked on DMAIC projects, minimum 6 years of transactional quality experience, experience on minitab is an added advantage Knowledge of 7 QC tools and statistical tools Handled a good span of control, should have worked at manager level for at least 2-3 years. Job Description: Mandatory requirement: Should have transactional quality experience Should be able to use quality tools and should have analytical bent of mind Six sigma green belt certification Experience in retail sector will be an added advantage Should have worked on at l...

Roles and Responsibilities Manage international process team, ensuring efficient operations and meeting SLAs. Oversee AHT, shrinkage control, attrition management, KPIs (NPS), and rostering processes. Develop strategies to improve CSAT scores through effective communication with clients. Collaborate with cross-functional teams to resolve issues related to BPO operations. Ensure compliance with industry standards and regulations in the BPO sector. Contact - Neelam HR - 9594690866

About Welspun Entity* Welcome to Welspun Transformation Services Limited (WTSL), where innovation, digital transformation, and customer-centric excellence come together. As part of the Welspun Group, we are at the forefront of automation and business services, working across industries with a focus on cutting-edge technologies such as AI, ML, and RPA. Since our founding in August 2018 with 92 employees, we've grown to over 500 members across multiple locations, showcasing our commitment to operational excellence and inclusivity. At WTSL, we prioritize diversity, with 34% women in our workforce and flexible policies like maternity, paternity, and menstrual leave. Our goal is to increase femal...

Role & responsibilities Lead and motivate a team within the sales voice domain, ensuring that the team meets and exceeds performance targets. Develop and implement effective strategies to drive team performance. Regularly monitor team metrics and provide constructive feedback to ensure goals are achieved. Facilitate career progression for team members by identifying development needs, offering coaching, and supporting their professional growth within the organization. Handle change management requests by raising them promptly and following through to ensure successful implementation across the team. Demonstrate the ability to work independently with minimal guidance, efficiently managing tas...

Domain: US Telecom Inbound Chat Process- B2C Location: Hinjewadi Phase 3, Pune Shift: US Rotational Night Shifts Mode: Work From Office Age: Up to 38 years Candidate must have a laptop Contact - Divyanshi (8905115503) Perks and benefits 2 Way Cab Incentives

Hiring For International voice process Inbound Customer Service Excellent verbal Communication Skills Required Rotational Shifts WFO Location- Gurugram Both Side Cabs Salary Upto 35k in hand Call/Whatsapp AVNEET KAUR 8588840209 Required Candidate profile *Requirement: Min 1 year of experience in international BPO customer service voice process Graduate/Undergradute both can apply *Mandate: Excellent Communication Skills

RECRUITING FOR VOICE PROCESS ONE YEAR INTERNATIONAL VOICE EXPERIENCE IS MANDATE 24*7 WORKING CULTURE + BOTH SIDE CAB SUPERLATIVE COMMUNICATION REQUIRED SALARY UPTO 40K IN HAND CONTACT AVNEET KAUR 8588840209 Required Candidate profile GRAD/UNDERGRAD CAN APPLY IMMEDIATE JOININGS ONLY WALKIN INTERVIEWS ONLY IN NOIDA

International chat exp is mandatory Qualification – Undergraduate/ Graduate CTC – Up to 4.8 LPA Location - Pune Notice - Immediate joiners Shift – us shifts 5 days working, 2 days rotational off Contact - 9216673933 (Bhagyashree) Perks and benefits Night shift allowances Incentives 2 way Cab

International voice exp is mandatory Qualification – Graduate CTC – Up to 5 LPA Location - Pune (Hinjawadi Phase3) Notice - Immediate joiners Shift – us shifts 5 days working Contact - 9216673933 (Bhagyashree) Required Candidate profile Perks and benefits Night shift allowances Incentives 2 way Cab

Hiring for UK Airline International Chat Process DIRECT PAYROLL Min 1 year exp in live/web chat Good Communication 24/7 SHIFTS 5days working NOIDA Loc BOTH SIDE CAB SAL- 40K CTC + 8,800 ALLOWANCE + Travel Benefits WhatsApp ur CV- Mehak 9711488408 Required Candidate profile GOOD VERBAL & WRITTEN COMMUNICATION SKILLS MIN 1 YEAR EXP IN INTERNATIONAL CHAT PROCESS- LIVE OR WEB CHAT(NO TEMPLATE-BASED CHAT) TYPING SPEED SHOULD BE AT LEAST 30 WITH 90% ACCURACY