913 Csat Jobs - Page 4

Total 4 yrs out of this 1yr TL exp ON PAPER, max CTC 5LPA Inbound Customer Support Voice Process DOMESTIC SLA, AHT, Attrition, Shrinkage, CSAT, Quality Immediate Joiner Graduate Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile Work From Office-Bangalore Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Must Knows-English and Hindi Perks and benefits PF & ESIC plus Good Leave policy

The role at Wipro Limited involves developing privacy solutions for clients, ensuring compliance with data protection regulations and trends to support business needs. You will be responsible for participating in requirements gathering, interpreting customer needs, and developing appropriate privacy solutions. Additionally, you will be expected to develop value-effective client proposals aligned with core business and privacy requirements, deploy processes and tools to detect and prevent privacy breaches, and conduct periodic data privacy impact assessments. Collaboration with team members is crucial to provide high-quality bids within the specified timelines. It is essential to maintain current knowledge of applicable privacy and data protection requirements, develop privacy training materials, and communicate effectively to increase understanding of company privacy policies and procedures. The performance parameters for this role include Customer Solution, which will be measured based on customer satisfaction, quality of design/solution, delivery as per cost, quality, and timeline, as well as references. Wipro is focused on building innovative solutions for digital transformation and invites individuals who are inspired by reinvention and constant evolution. Embrace the opportunity to design your own reinvention and realize your ambitions with Wipro. Applications from people with disabilities are explicitly welcome.,

You are a highly skilled VMware L3 Administrator with specialized expertise in VMware Virtual SAN (vSAN) and Azure VMware Solution (AVS). Your role involves managing, optimizing, and scaling VMware environments, focusing particularly on advanced vSAN and AVS operations and troubleshooting. You must possess a deep technical acumen, demonstrate leadership in complex virtualization projects, and take a proactive approach to system management. Your responsibilities include designing, configuring, and managing advanced VMware vSphere, vSAN, and AVS environments to ensure high availability, performance, and scalability. You will lead the troubleshooting and resolution of high-level issues related to vSphere, vSAN, and AVS, providing L3 support and root cause analysis. Additionally, you will optimize vSAN and AVS configurations for maximum efficiency and performance, which includes hardware selection, network design, and storage configuration. Furthermore, you will be responsible for implementing and overseeing disaster recovery and business continuity plans for virtual environments to ensure data integrity and system resilience. You will also plan and execute upgrades, patches, and configuration changes across VMware environments with minimal disruption to business operations. Lastly, you will validate and ensure compliance of VMware deployments with company standards and industry best practices using vSphere Lifecycle Manager.,

Hiring: International Voice Process Customer Support (International BPO) Location: Jaipur / Gurugram (Work from Office) Shift Timings: US Rotational Shifts (24x7) Working Days: 5 Days a Week (2 Rotational Offs) Transport: 2-Way Cab Facility Joiners: Only Immediate Joiners will be considered Eligibility Criteria: Freshers or Minimum 6months' experience in International Voice - Customer Support Freshers with excellent communication skills can also apply Key Skills Required: Customer Handling and Inbound Call Management Understanding of CSAT, AHT, and BPO Metrics Excellent verbal communication in English Ability to deliver results under pressure Salary: Up to 3-4 LPA Contact for Further Details: Zainab: 9251688430

The role at Wipro Limited involves designing, testing, and maintaining software programs for operating systems or applications to be deployed at client end while ensuring they meet 100% quality assurance parameters. You will be responsible for understanding the requirements and design of the software, developing software solutions, investigating problem areas, conducting root cause analysis, identifying ways to improve system performance, analyzing client requirements, and collaborating with functional teams or systems analysts. Your duties will also include performing coding, ensuring optimal software/module development, evaluating operational feasibility, developing and automating processes for software validation, modifying software to fix errors or improve performance, preparing reports on project specifications, and ensuring error-free code. Additionally, you will be required to report project status and progress on a daily basis, capture client requirements and feedback, participate in continuing education and training, consult with engineering staff, document and demonstrate solutions, and ensure good quality of interaction with customers. Your performance will be measured based on parameters such as Continuous Integration, Deployment & Monitoring of Software, Quality & CSAT, and MIS & Reporting, with a focus on error-free onboarding & implementation, on-time delivery, managing software and troubleshooting queries, customer experience, completion of certifications for skill upgrading, on-time MIS & report generation, and more. At Wipro, we are building a modern organization focused on digital transformation, and we are looking for individuals inspired by reinvention and constant evolution. Join us to realize your ambitions and be a part of a business powered by purpose. Applications from people with disabilities are explicitly welcome.,

Must have Min 1+yrs exp as a Team Leader from International Voice ECommerce Process BPO. Team Leader from ECommerce International Voice process. Must know KPI's CSAT/NPS/AHT US Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com

Job Opportunity: Senior Manager - Operations at IGT Solutions Location: Gurgaon IGT Solutions is seeking a highly skilled and experienced Senior Manager of Operations to oversee and lead multiple client business operations in our Global Digital BPM Contact Center Services environment. As a key member of our leadership team, you will report directly to the GM/VP Global Operations and manage a large team of 500-1000 FTEs across multiple business accounts. Key Responsibilities: Take ownership and responsibility for the P&L and overall Operations Management of 500+ FTE International Voice Customer Service Operations. Lead and drive both strategic and tactical operational direction for the operations team to achieve business goals. Interact closely with client stakeholders and internal leadership to ensure customer satisfaction and business success. Ensure all key performance metrics are met, including Staffing Adherence , Schedule Adherence , Customer Experience scores, and more. Lead cross-functional teams , including Voice , Back Office , WFM , Training , Quality , and more. Conduct weekly, monthly, and quarterly business reviews to monitor performance and implement changes as needed. Collaborate with teams such as Sales , Account Management , and Presales to expand business opportunities. Drive continuous improvements to enhance quality, CSAT , and business operations. Required Qualifications & Skills: 12-15 years of experience in BPO Operations at a leadership level, with a preference for Travel Operations experience. Deep knowledge of the Travel market , BPO competition, and industry trends. Graduation in any discipline. Lean or Six Sigma Green Belt/Black Belt certification (preferred). Proven ability to manage large teams, foster a team-oriented environment, and inspire leadership. Strong experience in data analysis , statistical process control , and problem-solving . Minimum 2 years of experience in a Senior Manager Operations role, managing International Travel accounts in Voice/Back Office Operations . Excellent communication (written and verbal) and interpersonal skills. Ability to collaborate with internal stakeholders and manage client relationships effectively. Personal Qualities: Motivated, innovative, and able to foresee market conditions. Strong people management and leadership skills with a collaborative approach. Confidence, flexibility, and resilience in a fast-paced, ever-changing environment. Integrity, commitment to delivering results, and a blend of a sales mindset In case interested, please share your resume on - 8630322833 (Nidhi Rastogi) At IGT Solutions, we are committed to equal employment opportunities for all individuals, regardless of age, gender, race, religion, or any other factor. We promote an environment free from discrimination and harassment.

Hiring: International Voice Process Customer Support (International BPO) Location: Jaipur / Gurugram (Work from Office) Shift Timings: US Rotational Shifts (24x7) Working Days: 5 Days a Week (2 Rotational Offs) Transport: 2-Way Cab Facility Joiners: Only Immediate Joiners will be considered Eligibility Criteria: Minimum 6months' experience in International Voice - Customer Support Freshers with excellent communication skills can also apply Key Skills Required: Customer Handling and Inbound Call Management Understanding of CSAT, AHT, and BPO Metrics Excellent verbal communication in English Ability to deliver results under pressure Salary: Up to 3-4 LPA Contact for Further Details: Zainab: 9251688430

Key Responsibilities: Supervise and mentor a team of customer service executives handling inbound calls. Manage team performance through regular feedback, coaching, and performance reviews. Ensure effective rostering and shift management for optimal coverage. Ensure prompt, courteous, and accurate responses to all customer inquiries. Monitor calls to ensure quality and adherence to customer service standards. Handle escalated calls and resolve complex customer issues efficiently. Monitor daily service levels and call metrics (AHT, CSAT, FCR, etc.) Analyze call trends and provide insights to improve process efficiency. Ensure adherence to standard operating procedures (SOPs) and compliance policies. Identify training needs and assist in delivering training sessions. Drive continuous learning and skill development within the team. Prepare daily/weekly/monthly performance reports. Share actionable insights with management to improve customer service operations Qualifications: Bachelors degree in business, marketing, or a related field (or equivalent experience). 5+ years of customer service experience, with at least 3 year in a leadership or supervisory role. Strong leadership and people management skills Excellent communication and interpersonal skills Problem-solving and conflict resolution abilities Proficiency in CRM tools and call center technologies Analytical mindset with data-driven decision-making Preferred Qualifications: Experience in a specific industry related to the company products or services. Knowledge of customer service techniques and methodologies. Compensation and Benefits: Competitive base salary plus performance-based incentives. Health insurance , Unlimited Incentives. How to Apply Interested candidates can share their updated CV at himanshiverma@policybazaar.com or WhatsApp at 9069719390 Along with the following details Total Experience Current CTC Expected CTC Notice Period Team Size Age Reason for Change Current Location

Hiring: Quality Analyst Voice Process || Healthcare Project Location: Mohali Experience: Minimum 2 Years (QA in International Voice Process, Healthcare domain preferred) Salary: Up to 6 LPA Shift: Likely Night Shift (as per International KPO norms) Key Responsibilities: Monitor and evaluate voice calls to ensure adherence to quality standards and compliance. Provide constructive feedback and coaching to agents to enhance their performance. Prepare detailed QA reports and assist in process improvement initiatives. Collaborate closely with training and operations teams to uphold service excellence. Requirements: Minimum 2+ years of experience Quality Analyst in an International Voice Process -Healthcare Prior experience in the Healthcare domain is mandatory. Excellent communication, auditing, and analytical skills. Familiarity with BPO QA tools and call calibration best practices. Note: This position requires working from the Mohali office; remote work is not available. share your resume at mansi.sharma@manpower.co.in

"Hiring: Voice Process Customer Support (BPO)" Require Min. 1 Year experience into Customer support Should have fluency in English and Hindi Location: Bangalore (Work from Office) CTC: Up to 3.2 LPA Shift: Day 2 way cab facility Working Days: 6 days working | 1 day rotational off Notice Period: Immediate Joiners Only Qualification: Any Graduates About the Role We are hiring Customer Support Executives (Voice Process) for a leading BPO. This role involves handling customer queries through calls, ensuring excellent customer satisfaction.

"Hiring: Voice Process Customer Support (BPO)" Require Min. 1 Year experience into Customer support Should have fluency in English and Hindi Location: Bangalore (Work from Office) CTC: Up to 3.2 LPA Shift: Day 2 way cab facility Working Days: 6 days working | 1 day rotational off Notice Period: Immediate Joiners Only Qualification: Any Graduates About the Role We are hiring Customer Support Executives (Voice Process) for a leading BPO. This role involves handling customer queries through calls, ensuring excellent customer satisfaction. CONTACT: Archana- 9332827358

Domain - International Technical Support Min 1 Yr Exp Into Technical Support International Voice Any Graduate CTC - Up to 4 LPA Work From Office 24*7 US Rotational Night Shift 5 Days Working 2 Days Rotational Off Contact - Divyanshi(8905115503)

Leading BPO in Mumbai Hiring for Sr Quality Analyst US Healthcare Process Must have minimum 1 year experience in Quality in International BPO in Voice process Must have Experience in International BPO BPO Only Graduate 5 Days Working Cabs in ODD Hours Shifts 24*7 Responsibilities: Lead quality initiatives, implement Six Sigma methodologies. Conduct call audits, analyze results with Pareto charts & Fishbones. Monitor calls for compliance, identify improvement opportunities. Mail your cv at simmi@hiresquad.in or call a 8467054123

About Zeotap Founded in Berlin in 2014, Zeotap started with a mission to provide high-quality data to marketers. As we evolved, we recognized a greater challenge: helping brands create personalized, multi-channel experiences in a world that demands strict data privacy and compliance. This drive led to the launch of Zeotap s Customer Data Platform (CDP) in 2020 a powerful, AI-native SaaS suite built on Google Cloud that empowers brands to unlock and activate customer data securely. Today, Zeotap is trusted by some of the world s most innovative brands, including Virgin Media O2, Amazon, and Audi, to create engaging, data-driven customer experiences that drive better business outcomes across marketing, sales, and service. With an unique background in high-quality data solutions, Zeotap is a leader in the European CDP market, empowering enterprises with a secure, privacy-first solution to harness the full potential of their customer data. About the Role: As a Senior Solutions Engineer - Support, you will play a key role in providing technical expertise and driving customer success for our enterprise clients using Zeotap s SaaS platform. In this senior role, you ll not only resolve complex issues and ensure seamless integrations but will also take on additional responsibilities like managing escalations, leading client-facing calls, mentoring the support team, and driving process improvements. You will collaborate across teams Engineering, Product, Sales, and Customer Success ensuring customers have an exceptional experience and derive maximum value from Zeotap s solutions.This role is ideal for someone with a strong technical background, an ownership mindset, and a passion for delivering excellent customer service, with a proven ability to mentor and drive team efficiency in a high-growth, fast-paced environment. Responsibilities: Client-Facing Expertise: Act as the primary technical advisor and product expert for enterprise customers, ensuring they receive high-quality support and expert guidance. Lead and manage client-facing calls, providing timely and effective resolutions to complex technical issues. Build and maintain strong relationships with customers to understand their business needs and deliver tailored support, ensuring maximum value from Zeotap s platform. Actively engage with clients during escalations and ensure customer satisfaction through effective issue resolution. Escalation Management: Own and manage escalated issues from customers, ensuring that issues are resolved promptly within SLAs. Provide detailed context and collaborate closely with internal teams to resolve complex cases, including technical configurations and root cause analysis. Establish best practices for escalation management, ensuring all team members follow a consistent and effective process. Team Mentoring & Leadership: Mentor junior members of the support team, providing guidance on technical problem-solving, customer interactions, and escalation management. Foster a collaborative team environment, encouraging knowledge sharing, continuous improvement, and high performance. Take ownership of process improvements within the support function, developing and implementing new procedures, tools, and training to optimize team effectiveness. Process Building & Continuous Improvement: Lead the development of internal knowledge bases, documentation, and troubleshooting guides to empower customers and internal teams. Drive improvements in internal support processes, ensuring efficient and consistent customer experiences while reducing response and resolution times. Proactively identify trends and root causes of recurring issues and collaborate with engineering and product teams to address them at the source. Reporting & Metrics: Take ownership of support metrics, including ticket volume, resolution times, customer satisfaction (CSAT), and technical issue trends. Prepare and deliver regular performance reports to leadership, providing actionable insights and recommendations for improvements. Collaboration with Internal Teams: Work closely with Engineering, Product, Sales, and Customer Success teams to align technical solutions with customer needs. Collaborate on cross-functional projects and initiatives to continuously enhance the customer experience. Adhere to Security and Compliance Standards: Follow Zeotap s security and privacy policies, ensuring that customer data is handled in compliance with internal guidelines and industry standards. Requirements: 4+ years of experience in a technical support, solutions engineering, or customer success engineering role within a SaaS or enterprise software environment. Proven experience managing escalations and providing high-quality support for large-scale enterprise customers. Demonstrated success in mentoring and leading teams, fostering collaboration, and driving process improvements. SaaS & Cloud Application Support: Expertise with SaaS applications and cloud-based infrastructure (particularly Google Cloud Platform, but any cloud experience is valuable). API & Integrations: Deep experience with RESTful APIs, troubleshooting integrations, and providing solutions for complex customer issues. SQL & Querying: Strong knowledge of SQL and ability to write and optimize queries for troubleshooting data-related issues. Scripting & Automation: Experience with scripting (Python, Bash, Javascript, or Java) to automate workflows and resolve technical issues. Monitoring & Troubleshooting: Familiarity with cloud monitoring tools (e.g., Stackdriver, BigQuery, Datadog, Kibana, Grafana, Splunk). Exceptional verbal and written communication skills, able to effectively communicate complex technical concepts to both technical and non-technical stakeholders. Strong relationship-building skills, with the ability to manage and maintain customer relationships while aligning internal teams to solve customer challenges. Excellent analytical and troubleshooting skills with the ability to quickly identify root causes and resolve complex technical issues. Ability to manage multiple priorities simultaneously while maintaining a high standard of customer satisfaction. A passion for delivering customer satisfaction and high-quality support. Proven ability to handle customer issues under pressure, maintaining a positive customer experience in challenging situations. Strong sense of ownership, accountability, and initiative. Willingness to take responsibility for the success of the support function and customer experience. Willingness to work across different time zones to support customers, particularly during EU working hours. Nice-to-Have: Cloud Certifications: Certifications such as Google Cloud Professional Cloud Architect or similar are beneficial. Technical Knowledge: Experience with Kubernetes, Docker, or Terraform for managing cloud-based infrastructure Industry Knowledge: Familiarity with Ad-tech, Mar-tech, or similar industries, especially in areas related to privacy, data security, and cloud-based analytics. Measures of Success: Customer Satisfaction (CSAT): High CSAT scores based on customer feedback, demonstrating your ability to solve problems effectively. Escalation Management: High success rate in managing and resolving escalated issues within SLAs. Team Growth & Development: Successful mentoring of junior team members and leadership in process improvements. SLA Adherence: Consistent adherence to SLA targets for response and resolution times. Team Performance: High team performance based on metrics such as ticket resolution time, first-call resolution rate, and customer satisfaction. Knowledge Base Contribution: Regular contributions to the internal knowledge base, improving team efficiency and customer self-service. Proactive Monitoring Initiatives: Active involvement in identifying and addressing potential issues before they escalate. Demonstrated success in setting up and managing proactive monitoring systems to prevent disruptions and optimize system performance. What do we offer: Competitive compensation and attractive perks Health Insurance coverage Flexible working support, guidance and training provided by a highly experienced team Fast paced work environment Work with very driven entrepreneurs and a network of global senior investors across telco, data, advertising, and technology Zeotap welcomes all we are equal employment opportunity & affirmative action employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Interested in joining us? We look forward to hearing from you!

Role & responsibilities Resolve International customer queries Over Chat. Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid and complete information by using the right methods/tools. Meet personal/customer service team sales targets and Chat handling quotas. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Follow communication procedures, guidelines and policies. Preferred candidate profile ( Min 1 Year Experience In international Chat) Proven customer support experience or experience as a Client Service Representative. 35+ WPM Typing speed with 90+ Accuracy. Familiarity with CRM systems and practices. Customer orientation and ability to adapt/respond to different types of characters. Excellent communication and presentation skills. Ability to multi-task, prioritize, and manage time effectively. Perks and benefits Salary Up to 4.33 LPA ( Salary is totally depend over Experience ) Both side cab Loyalty Bonus Incentives For Any Further Query & for Active Response share me your updated CV over WhatsApp :- Aditya Choudhary (HR)- 8920936468 (Share CV on Whatsapp No Calls) (aditya.choudhary1@techmahindra.com) Divyansh (HR) - 9032269270 (Share CV on Whatsapp No Calls) (dj00865836@techmahindra.com)

Trainer/Process Trainer /Soft skills Trainer BPO International Voice Process TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/ WhatsApp cv if you have banking process exp to Sri 8851792136 Neha 8287267407 Required Candidate profile WFO in Gurgaon ONLY, pls apply if can relocate No Jobs in Delhi / Noida Call/ WhatsApp cv if you have banking process exp to Sri 8851792136 Neha 8287267407

As a Team Leader for Technical Support Engineers, you will be responsible for managing a team of technical support engineers. Your core responsibilities include directing, administering, and controlling day-to-day operations to ensure compliance with company and regulatory guidelines. Your primary focus will be on providing high-quality service and an extraordinary customer experience. In this role, you will be tasked with managing staffing levels by implementing appropriate hiring and attrition management strategies. Additionally, you will be responsible for schedule management and rostering to optimize team efficiency. Furthermore, you will play a key role in promoting the development of the area management team and succession planning. This will involve coaching, training, and leadership development to ensure a capable and skilled workforce. The ideal candidate should have proven work experience as a Team Leader or Front Line Manager for a technical team. You should possess in-depth knowledge of performance metrics such as NPS and CSAT. Strong organizational and time-management skills are essential for success in this role. Excellent communication skills and the ability to handle clients effectively are also required. If you are looking for a challenging opportunity to lead a technical support team and drive operational excellence, this position may be the perfect fit for you.,

As an Operations & Delivery Leader in the Finance & Accounting (F&A) domain with over 10 years of experience in BPO/Shared Services F&A Operations, you will play a crucial role in leading a multi-process engagement. Your responsibilities will include partnering with Account Managers for business planning & review, coordinating transitions, managing operations, planning governance frameworks, talent planning, financial management, resource optimization, revenue enhancement, and client engagement. In the role of Operations & Delivery Leader, you will work closely with Account Managers to develop account plans, identify growth areas, and ensure alignment. Transition coordination will involve planning infrastructure, technology, and people requirements, reviewing SOWs and MSAs, approving training methodologies, and ensuring readiness. Your role will also encompass operations management, where you will coordinate resource deployment, identify training needs, and ensure compliance with targets. Governance planning will involve creating and implementing internal and external frameworks for monitoring contractual compliance, employee engagement, and performance. As part of talent planning, you will create and cascade scorecards, develop career paths, and succession plans for direct reports. Financial management responsibilities include conducting monthly reviews with BU heads, ensuring profitability, and budgetary alignment through resource optimization. Resource optimization will involve identifying opportunities for work redesign, staff mix, and shift optimization to meet financial targets. Revenue enhancement will require validating and preparing business cases for expanding services within client accounts. Client engagement & CSAT responsibilities will involve engaging with key client stakeholders to enhance customer satisfaction. Your domain expertise should include strong hands-on experience in Record to Report (RTR), Accounts Receivable (AR), and Financial Planning & Analysis (FP&A) areas. Your role as an Operations & Delivery Leader will be critical in driving operational excellence and delivering value to the organization and its clients.,

Assistant Manager Operation Dom CS Voice Process Min 6 Yrs exp, 2yrs AM on paper SLA, AHT, Attrition, Shrinkage,CSAT GRADUATE Work from Office-Lucknow only not for Delhi/NCR neither Kolkata ..Apply those who can relocate in Lucknow Required Candidate profile Work from Office-Lucknow only not for Delhi/NCR neither Kolkata and ..Apply those who can relocate in Lucknow Call/WhatsApp cv to Neha 8287267407 Amit 8851792136

Total 5 yrs out of this 2yr TL exp ON PAPER, max CTC 5LPA Inbound Customer Support Voice Process DOMESTIC SLA, AHT, Attrition, Shrinkage, CSAT, Quality Immediate Joiner Graduate Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile Work From Office-Lucknow only not for Delhi/NCR and Noida,Apply those who can relocate in Lucknow Perks and benefits PF & ESIC plus Good Leave policy

Total 6 Yrs exp out of this 2 yrs exp as a Assistant Manager Quality Call Callibration CSAT Manage Team of QA Count of Audit Quality Score Work from Office-Kolkata only not for Delhi/NCR...Apply those who can relocate in Kolkata Required Candidate profile Work from Office-Kolkata only not for Delhi/NCR...Apply those who can relocate in Kolkata Call or Whatspp cv Sri 8851792136 Neha 8287267407

Do - Support process excellence initiatives and drive improvement projects. - Drive benchmarking and best practices deployment across accounts. - Understand potential customer dis-satisfaction drivers and proactively mitigate any CSAT/PCSAT risks. - Work closely with customers and operations leadership team to identify improvement opportunities and drive them to closure. - Drive projects to improve and maintain the profitability of the process. - Drive a culture of process improvement using tools like Six Sigma, Lean and Kaizen on the process floors. - Drive standardization practices on the floor and ensure strict compliance in internal and client defined processes. - Monitor and drive compliance requirements through Internal Common Minimum standards (CMS), ISO 9001, etc. - Ensure all process metrics are met. - Lead quality report and dashboards. - Support in SOP and VSM creation. Mandatory Skills: IT Operations Management. Experience: 5-8 Years.

About Cashkaro CashKaro is India s #1 cashback platform, trusted by over 25 million users! We drive more sales for Amazon, Flipkart, Myntra, and Ajio than any other paid channel, including Google and Meta. Backed by legendary investor Ratan Tata and a recent $16 million boost from Affle, we re on a rocket ship journey already surpassing 300 crore in revenue and racing towards 500 crore. EarnKaro, our influencer referral platform, trusted by over 500,000 influencers, sends more traffic to leading online retailers than any other platform. Whether it s micro-influencers or top- tier creators, they choose EarnKaro to monetize their networks. Here at EarnKaro, we empower influencers, content creators, and everyday users to monetize their reach by sharing affiliate links. Bank Karo is a one-stop solution, that helps customers to acquire the best financial product by analysing, the customer s needs for products such as Credit Card/ PL/STPL, or Mutual funds, etc. Overview We are looking for a strategic and hands-on Sr. Trainer / TL Training Development professional to lead end-to-end training initiatives for our fast-growing e-commerce support operations. This role is ideal for someone who thrives in performance-driven environments, brings strong experience in building scalable learning programs, and is confident in demonstrating tangible impact through data-driven training outcomes. This role requires strong ownership, data-backed decision-making, and the ability to drive behavioural change that reflects in CSAT, AHT, FCR, and quality scores. Key Responsibilities Training Content Design: Design and develop customized training courses both recurring and based on Training Needs Identification (TNI) Knowledge Base Management: Ensuring well-structured, visually appealing up-to date content on Knowledge Base along with periodical audits. Training Delivery: Conduct engaging weekly/monthly sessions across CS verticals. Strategy Planning: Build quarterly and annual training calendars based on business needs, performance metrics, and feedback loops. Performance Interventions: Identify root causes of low performance and create targeted programs for improvement. Cross-Functional Collaboration: Work with Ops, QA, Product, and HR to ensure training is aligned with process changes and product launches. Impact Reporting: Define and track success metrics such as CSAT, AHT, FCR, and quality scores. Self-Learning Ecosystem: Create tools like cheat sheets, agent tutorials, and wikis to encourage self-help and ongoing learning. Must-Have Skills Prior experience or understanding of e-commerce customer support workflows. 4-6 years of training experience, including at least 2 years in a lead role Strategic thinking and team management skills. Stakeholder collaboration and performance ownership. Experience handling trainers and leading end-to-end programs. Confident in training impact tracking and reporting using metrics Good To Have Experience in leading training for e-commerce or B2C businesses Skilled in LMS setup or automation. Can define learning journeys for different roles or levels.

Hi Job Seekers We have an opportunity for the role of Assistant Manager Role in Lucknow for domestic Voice Process. Job Title: Assistant Manager Operations (E-commerce Voice Process) Location: Lucknow, Uttar Pradesh Industry: BPO / Customer Service (E-commerce Voice Support) Work Mode: Work from Office (Relocation assistance not provided) Employment Type: Full-Time, Permanent Open for PAN India Candidates willing to relocate to Lucknow About the Company We are a leading BPO partner for India’s top-tier e-commerce platforms. Known for operational excellence and customer-centric solutions, we deliver high-quality voice support across the country. To strengthen our growing team in Lucknow, we are looking for an experienced and dynamic Assistant Manager – Operations with a proven track record in managing large teams in the BPO and e-commerce voice process domain . Role Overview As an Assistant Manager – Operations , you will be responsible for driving team performance, enhancing operational workflows, and delivering excellent customer service across voice-based processes. You will be the bridge between leadership and the support floor, focusing on KPIs, compliance, team morale, and escalation management. Key Responsibilities Lead and manage voice-based customer service operations for an e-commerce process Drive SLA compliance across AHT, CSAT, FCR, and Quality metrics Manage a team of TLs, QAs, and CSRs to ensure consistent performance Conduct team reviews, performance appraisals, and development planning Manage shift schedules, rosters, and real-time floor operations Handle client communication and escalations effectively Identify operational gaps and implement continuous improvement initiatives Work closely with cross-functional departments (HR, QA, Training, WFM) Generate and share detailed reports with stakeholders and senior leadership Eligibility Criteria Minimum 5 years of experience in the BPO industry , specifically in customer service At least 2 years of relevant experience in an Assistant Manager role or similar capacity Must have handled voice-based e-commerce customer support processes Graduation in any stream is mandatory Excellent English communication, team leadership, and analytical skills Willingness to work in rotational shifts (6 days working) Immediate joiners or candidates with a notice period of less than 15 days preferred Compensation Annual Salary: Up to 5.5 LPA (based on current CTC and relevant experience) Quarterly Performance Bonus as per company policy Opportunity to work with one of India’s fastest-growing e-commerce support partners Interview Mode: Virtual Relocation: Candidates from PAN India are welcome (no WFH option) How to Apply Interested and eligible candidates can share their updated resume on WhatsApp with Homa at 9696714723 (If unavailable, kindly leave a message with the subject line: AM Lucknow – E-commerce Voice .) Stay Updated on More Openings WhatsApp Hiring Channel: https://whatsapp.com/channel/0029VaLXmHBEKyZFIm6giY0 #AssistantManagerJobs #BPOJobs #EcommerceSupport #VoiceProcess #LucknowHiring #CustomerServiceCareers #AMHiring #SeniorOperations #TeamHandling #PanIndiaHiring #ApplyNow #NaukriHiring #LeadershipRole #OperationsManager #VoiceSupportJobs