1541 Csat Jobs - Page 39

So what does a Senior Operations Manager really do? Think of yourself as one of the leaders of your department, so not just anyone is qualified for this role! Here at TaskUs, we make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Come on now, we need your full attention because its time to imagine what its like being a Senior Operations Manager. TaskUs is the fastest growing tech-enabled business services company in the world. We exist to provide ridiculously innovative customer support, AI operations, and content security to the worlds most disruptive companies We believe our Frontline employees come first, always...

So what does a Senior Operations Manager really do? Think of yourself as one of the leaders of your department, so not just anyone is qualified for this role! Here at TaskUs, we make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Come on now, we need your full attention because its time to imagine what its like being a Senior Operations Manager. TaskUs is the fastest growing tech-enabled business services company in the world. We exist to provide ridiculously innovative customer support, AI operations, and content security to the worlds most disruptive companies We believe our Frontline employees come first, always...

As Operations Manager, you are also responsible for making sure that KPIs are being met consistently . You need to come up with ways in which to effectively make each employee reach their best potential. With this, you must also be creative because you need to devise effective plans on how to make each employee reach their target. As a leader, you must also gain the trust and respect of your employees because let's face it -- how can you lead when people don't believe you? You need to be able to reach out to them, drop by their workstations , have short chit -chats, and make them feel important. You need to be able to identify their strengths and weaknesses, take advantage of them and assign...

We need someone who has the skills to call themselves a Leader. Someone with college or vocational school graduation as a qualification and has at least one (1) year of relevant Team Leader experience managing at least 10+ teammates while working in a customer support role within an outsourcing or similar company. We need someone with excellent verbal and written communication skills along with above-average technical know-how. If you have previous experience working on the phone, email and live chat customer support roles, then thats a plus in your favor. If you’re familiar with E-Commerce, Customer service, or any other tools; flexible and willing to work different shifts - then we definit...

Role & responsibilities Imagine yourself going to work with one thing on your mind: to provide the best customer experience to your clients. As you look at your tasks for the day, you should be able to drive the performance of teammates in order for them to continuously hit their goals. You must be able to coach and manage the teammates under your supervision and act as a bridge between your teammates and the other departments. Being a Team Leader, you will manage the day-to-day planning and operations of your team. This includes making sure that each of your Teammates delivers on their Service Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs). As Team Leader, you are...

We are Hiring for Voice process !! Qualification : Grad / UG ( Fresher / exp ) Location:Blore, salary upto 25k Shifts :Rotational Virtual interview !! Call or whatsapp Manya @9606553812 / 9901777673 Required Candidate profile Communication skills. Service reps should be pleasant and empathetic while they're interacting with customers. Competent technical knowledge. Ability to multitask.

We are Hiring for Voice process !! Qualification : Grad / UG ( Fresher / exp ) Location:Blore, salary upto 25k Shifts :Rotational Virtual interview !! Call or whatsapp Manya @9606521172 / 9606523804 Required Candidate profile Communication skills. Service reps should be pleasant and empathetic while they're interacting with customers. Competent technical knowledge. Ability to multitask.

Greetings from People Staffing Solutions We are hiring for British Universal Bank (Captive) Process type - Inbound Customer Service Voice Work Location - Noida Shifts - UK Window Eligibility: Must have superlative communication skills. Education - Graduation mandatory Salary - Upto 7.5LPA Must have minimum 2 Years expereince in International Customer Serive. Must be okay with Noida location Both side Cab facility For getting your interview schedule or more details, you can connect share your Cv on WhatsApp on below mentioned number. HR Paras - 7827002178; HR Deeya - 8851628393; HR Srijal - 7217791112

Process Trainer /Soft skills Trainer BPO TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/Whtapp cv to Amit 8178259405 Neha 8287267407

Currently we are looking-: Lead Customer Success Journey Manager for another AI Vertical. https://vjal.ai/- Join one of the world's leading AI training and services companies, renowned for delivering over 100 in-person workshops to more than 7,000 C-suite executives worldwide, including those from numerous blue-chip companies. We offer hands-on experience with various AI tools, providing training in the use of Generative AI tools to boost productivity Summary of Job: The Lead Customer Journey Manager is responsible for managing the end-to-end customer lifecycle , from onboarding new clients to retaining and growing relationships. This role involves close collaboration with Customer Service a...

Greetings!! Immediate openings for Quality analyst-Int voice process Job Description: Graduate required with International Customer Service experience A Quality Analyst (QA) specializing in call audit and call monitoring typically works within customer service or call centers to ensure that communication with customers meets company standards and regulatory requirements. QA on papers with 1-2 years experience would be preferred Have Good Interpersonal and Coaching Skills Expertise in CSAT/NPS Analysis, RCA and BQM. Proficiency in Excel is mandate (PPT knowledge would be advantage) Preferably from US Healthcare (OB/IB), Banking, Insurance, Pensions and Mortgage. Interested Candidates can shar...

TEAM LEADER OPERATIONS Must have Exp into Team Lead For International BPO in Banking Process (Mandate) NOTE - Must Have Worked into Banking Process CTC - 7.5LPA Loc- Hyderabad , Bangalore Qualification- Only Graduates Work from Office 5 days working/ 24*7 Shifts International Voice Process Require Excellent Communication Skills Immediate Joiners/ 1 month notice holders Work from Office Experience working into BPO Domain is a MUST Should have experience in Team Handling- Attrition, Shrinkage, CSAT, SLA Management Overall 3+ years in BPO/ Contact Center Interested can share their resume on ankita2.jobfinder@gmail.com CALL- 8840819455

Designation- Team Lead Location- Malad West Shift- 24x7 Rotational Shift ( Including Night Shifts) 5 Days Working with 2 rotational week offs Immediate Joiners Preferred Responsibilities- Customer Service, Customer Support, and Customer Service Management skills Experience in achieving and maintaining high levels of Customer Satisfaction Excellent verbal and written Communication skills Manage a team of agents to achieve daily targets, ensuring high levels of customer satisfaction and service quality. Oversee AHT, shrinkage, attrition, CSAT, KPIs, and SLAs to maintain operational efficiency and effectiveness. Develop and implement strategies to reduce shrinkage and attrition rates through ef...

TEAM LEADER OPERATIONS Must have Exp into Team Lead For International BPO in to Banking Process (Mandate) Note -Must have worked in Banking Process CTC - 7.5LPA Loc- Hyderabad , Bangalore Qualification- Only Graduates Work from Office 5 days working/ 24*7 Shifts International Voice Process Require Excellent Communication Skills Immediate Joiners/ 1 month notice holders Work from Office Experience working into BPO Domain is a MUST Should have experience in Team Handling- Attrition, Shrinkage, CSAT, SLA Management Overall 3+ years in BPO/ Contact Center Interested can share their resume on ankita2.jobfinder@gmail.com CALL- 8840819455

Requirements & Eligibility: Good communication skills (verbal and written). Must be willing to work a 9-hour rotational shift anytime between 7:00 a.m. to 10:00 p.m. (Sunday working required). Ability to handle pressure and adapt to work requirements. The candidate should be available to work from office. The Key Responsibility Areas will be: Call Monitoring Providing feedback for monitored calls. Preparing reports on quality and variance in calibrations Performing activities such as live audits, side-by-side barging, and floor walks to monitor the process and identify areas for improvement. Conducting sessions such as tape reviews, briefings, and calibrations for standardization. Initiating...

International Voice Process Experience - 1 year min in International Voice Process CTC-Upto 5.75 LPA Any Graduate Location - Bangalore & Pune Night Shifts WFO-5 Days Working Excellent Communication HR Anugrah: 7737536478 / genesisanugrah@gmail.com Perks and benefits Salary+Incentives+Night Shift allowances Both Cabs

Roles and Responsibilities Monitor the voice (Inbound & Outbound) & non voice (Chat and Email) responses to access the associates demeanour, technical accuracy, customer services performance & procedures. Identify and remedy defects within the production process. Recommend, implement, and monitor preventative and corrective actions to ensure that quality assurance standards are achieved. Compile and analyse statistical data. Participating in design of call monitoring formats and quality standards. Performing call monitoring, identifying errors and best practices on the call. Documenting call behaviours and giving appropriate feedback to the customer service agents. Applying 80:20 rules while...

Job description We Are Hiring for International voice Profile -: Associate / Senior Associate (Customer Support) Languages req: Excellent English communication Requirement -: Good Communication Skills Exp-: 1- 5 yrs in int voice Shifts: Rotational Location : Bangalore, Hyderabad Responsibilities and Duties: The primary responsibilities of a Customer Service specialist would be: Handling escalations and complex queries. Manage large amounts of incoming and outgoing calls / Emails/ Chats Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. Identify and assess customers needs to achieve satisfaction Build sustainab...

Must have Min 1+yrs exp as a Team Leader from International Voice Process BPO. Should be Team Leader on papers from International Voice process. Must know KPI's CSAT/NPS/AHT US Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com

About Info Edge InfoEdge's mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to e...

Roles and Responsibilities Urgent requirement for the position of Manager - Quality ( Travel). Interested candidates are requested to provide an updated resume at swapnil.gupta@igtsolutions.com 7042379178 May please find the below job description for your reference: Roles & responsibilities- Team Management - Managing a Team of Assistant Manager ,Quality Evaluators and Team Leaders for aligned Processes Should have time and people management skills Quality Activities - Documentation for Transaction Monitoring Keeping Track on Process Trends Analyze and Report Trends in Agents/Process performance Implement corrective action plans as and when required Participate in quality systems improvement...

Walkin Drive for Team Lead Operations - International Voice Process at Cotiviti Hyderabad!! Walkin Date 21st June 2025, Saturday Walkin Timing 10:00AM TO 02:00 PM Venue : COTIVITI INDIA PVT LTD. Plot No 1, 10th floor, Galaxy, Hyderabad Knowledge City, Hitech City Rd, opp. IKEA , Hyderabad, Telangana 500081 Team Lead Operations: Education Any graduate. Should have experience into auditing, claims, billing, reimbursement, data analysis is desired. Must have minimum 2-3 years of team management experience. International BPO experience mandatory. Candidates with US healthcare experience will be preferred. Good communication skills. Good team player with strong interpersonal skills & high integri...

Walkin Drive for Team Lead Operations - International Voice Process at Cotiviti Hyderabad!! Walkin Date 21st June 2025, Saturday Walkin Timing 10:00AM TO 02:00 PM Venue : COTIVITI INDIA PVT LTD. Plot No 1, 10th floor, Galaxy, Hyderabad Knowledge City, Hitech City Rd, opp. IKEA Restaurant, Hyderabad, Telangana 500081 Team Lead Operations: Education Any graduate. Should have experience into auditing, claims, billing, reimbursement, data analysis is desired. Must have minimum 2-3 years of team management experience. International BPO experience mandatory. Candidates with US healthcare experience will be preferred. Good communication skills. Good team player with strong interpersonal skills & hi...

Hiring: International Voice/Chat/Semi-Voice Process Customer Support (BPO) Location: Bangalore (Work from Office) CTC: Up to 3.6 LPA + Incentives (Up to 7.5k/month) + Retention Bonus (60k as per policy) Shift: Night / 247 rotational shifts Perk: 2-way cab facility provided Working Days: 5 days working | 2 days rotational off Notice Period: Immediate Joiners Only About the Role We are hiring Customer Support Executives (International Voice Process) to handle inbound customer queries and provide excellent service for a reputed international BPO. Eligibility : Experience: Minimum 6 months in BPO (International or Domestic Customer Support) Qualification: Graduate / Undergraduate Communication: ...

Roles and Responsibilities Manage daily operations of the team, ensuring efficient processing of banking processes. Monitor shrinkage and attrition rates to identify areas for improvement. Ensure adherence to KPIs such as AHT, CSAT, and SLA targets. Develop and implement strategies to reduce shrinkage and improve customer satisfaction (CSAT). Collaborate with cross-functional teams to resolve issues related to BPO operations. Desired Candidate Profile 1-6 years of experience in a similar role or industry. Strong understanding of banking processes and Voice Processing skills. Excellent team leadership skills with ability to manage multiple priorities simultaneously. Proficiency in monitoring ...