2170 Csat Jobs - Page 36

- Manage a team of customer service representatives. - Monitor shrinkage rates and implement strategies to reduce attrition and improve CSAT scores. - Ensure compliance with BPO standards, policies, and procedures. Required Candidate profile - Min 2 year experience on papers as Team Leader in International Process. - Excellent communication skills in English. Call @ 8723051470 / 8453399504 / 9387861694 / 6002281943.

Role & responsibilities Resolve International customer queries Over Chat. Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid and complete information by using the right methods/tools. Meet personal/customer service team sales targets and Chat handling quotas. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Follow communication procedures, guidelines and policies. Preferred candidate profile ( ATLEAST 1 YEAR INT EXP MENDAT) Proven customer support experience or experience...

AVP (F&A) 15+ yrs exp F&A(Team Size 50+) (Strong domain knowledge RTR,O2C,P2P) Upto: 40LPA Bpo Industry Skills:Operations,Business Planning & Review,Clint Handling Note:Currently working as a Sr. Manager,AVP or Above mansikohliimaginator@gmail.com Required Candidate profile Business Planning,Transition Coordination,Operations,Governance Planning Performance/Talent Planning,Financial Review,Resource Optimization,Revenue Enhancement,CSAT. Immediate Joiners Max 30 Days

HIRING FOR CUSTOMER SUPPORTBROLE FOR INTERNATIONAL VOICE PROCESS, SRISHTI - 8860454587 GRAD/UG/FRESHER/EXPERIENCE PROCESS- TRAVEL/E-COMMERCE/BANKING SALARY- UPTO 38K IN HAND LOCATION- GURUGRAM/NOIDA WFO,5 DAYS WORKING,24*7 SHIFTS CABS+INCENTIVES

BPO International Customer Support Voice process,1 year as a Team Leader on paper * Rotational Shifts *Manage team *Knows performance metrics *Motivates team If Tech Support exp then Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!

Job Description Grievance Associate - Customer Experience Role: Grievance Associate - Customer Experience Job location - Gurgaon, India CARS24 is your single stop for buying or selling used cars. We've brought together cutting-edge technology with world and country-wide partners and more importantly, a deep understanding of what buyers and sellers need. We solve all pain points associated with selling an existing car, or purchasing a pre-loved one. Whether you're buying or selling, you get a quick, easy, fair, transparent, hassle (and haggle) free process, with a guarantee of top service and quality. Founded in India in 2015, weve now established ourselves in the United Arab Emirates, Austra...

Role & responsibilities Be responsible for the teams overall performance. Ensure timely and effective completion of assigned tasks. Resolve queries in exceptional situations and escalate them, when required (by following proper channels). Compile and publish reports on teams’ performance reports on set frequencies (Daily/Weekly/Monthly etc.). Coordinate periodic and regular meetings with other Team Leaders, Trainers and Managers to discuss process impediments, needed resources or issues/delays in completing the task. Provide the team with a vision of the process objectives. Motivate and inspire team members not only to achieve but exceed customers expectation by leading them by examples. Be ...

About The Role This is a pivotal leadership role focused on strategy, execution, systems, and service operations. You'll be responsible for building and running our customer experience engine across eCommerce, retail stores, marketplaces, and social channels. Your mandate: deliver seamless journeys, fast and empathetic resolutions, strong feedback loops, and a service culture that reflects the DailyObjects brand. We're looking for someone who's hands-on, systems-savvy, and deeply passionate about turning operations into experiences. Key Responsibilities Strategy Create and execute strategies to ensure the highest level of customer service quality across all channels and touchpoints. Establis...

A Business Manager - Design will be responsible for managing the designing for 12 to 15 projects month-on-month through a team of 6 to 10 designers. The output of which would be achieved through managing their design productivity, imparting required trainings and design discussions. Roles and Responsibilities Managing Designing Projects. Managing and ensuring the productivity and work output of a Team of Designers. Customer Experience & Relationship Management. Ensuring output on design Net Promoter Survey (Customner rating). Training designers on technical details (wherever required). Managing/ leading design discussions.

Role: Customer Support Executive (Voice Process) Job Location: Bangalore Work Mode: Work From Office (WFO) Shift: Day Shifts Working Days: 6 Days (1 Day Rotational Off) Requirements : Minimum 6 months' experience in Customer Service- Voice Fluency in English is mandatory Excellent communication and interpersonal skills Immediate joiners preferred Compensation : CTC: 28,000 per month Incentives: Up to 50,000 per month Why Join Us? Attractive incentives and growth opportunities Positive and energetic work environment Opportunity to enhance your sales & customer handling skills CONTACT: Archana- 9332827358

Role: Customer Support Executive (Voice Process) Job Location: Bangalore Work Mode: Work From Office (WFO) Shift: Day Shifts Working Days: 6 Days (1 Day Rotational Off) Requirements : Minimum 6 months' experience in Customer Service- Voice Fluency in English is mandatory Excellent communication and interpersonal skills Immediate joiners preferred Compensation : CTC: 28,000 per month Incentives: Up to 50,000 per month Why Join Us? Attractive incentives and growth opportunities Positive and energetic work environment Opportunity to enhance your sales & customer handling skills CONTACT: Archana- 9332827358

Key Responsibilities Team Leader (International Voice Process) Lead & Manage : Guide a team of voice agents to achieve and exceed SLA targets in Quality, AHT, CSAT, and Attendance . Performance Monitoring : Monitor live calls, dashboards, and metrics; provide timely feedback and coaching to agents. Escalation Management : Handle escalated customer queries promptly to ensure effective resolution. Team Engagement : Conduct daily huddles and weekly performance reviews while maintaining high team motivation. Cross-Functional Collaboration : Work closely with QA, Training, and Workforce teams to drive continuous performance improvement. Reporting & Analysis : Prepare performance reports and atten...

Role: International Voice Process (US Customer Support) Location: Bangalore (Work from Office) Shift Timings: US shifts Working Days: 5 Days a Week (2 Days Off) Transport: 2-Way Cab Facility Joiners: Only Immediate Joiners will be considered Eligibility Criteria: Freshers or Minimum 1 year of experience in Voice - Customer Support Freshers with excellent communication skills can also apply Undergraduates can apply Key Skills Required: Customer Handling and Inbound Call Management Understanding of CSAT, AHT, and BPO Metrics Excellent verbal communication in English Ability to deliver results under pressure CTC : Up to 4.22 LPA CONTACT: Chanchal- 9251688424

Trainer/Process Trainer /Soft skills Trainer BPO International Voice Process TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/ WhatsApp cv if you have banking process exp to Sri 8851792136 Neha 8287267407 Required Candidate profile WFO in Gurgaon ONLY, pls apply if can relocate No Jobs in Delhi / Noida Call/ WhatsApp cv if you have banking process exp to Sri 8851792136 Neha 8287267407

As an experienced Client Partner, you will be responsible for managing a wide range of programs and ensuring the successful delivery and overall success of the GCC. Your role will involve acting as a liaison between clients and management for business executions, ensuring contract fulfillment, identifying client needs, negotiating business contracts, and developing customized programs to meet client requirements. You will also be responsible for providing client consultations, developing business proposals, making product presentations, and building positive relationships with clients. In this role, it is crucial to work in compliance with company standards and business guidelines, develop a...

Candidates should be from BPO/BPM Background Telecom background experience would be Preferred Only diversity candidates can apply for this role Total Experience - 15+yrs Relevant Experience - 1+ yrs (Senior Manager on paper) Education - Any Graduate or 4 years Diploma Shifts - US (24x7) 5 days working Handling Managers, AM's & TL's Location: Airoli, Navi Mumbai College degree in Business Management/Administration or equivalent combination of education and directly related experience 4 or more years of directly related experience, including 2 or more years of supervisory experience. Strong leadership skills with the ability to manage large groups of people. Strong verbal/written communication...

Need Min 1+yrs exp as a Operations Manager from International Voice Process BPO. Handled a big span of people Well Versed with KPI's Metrics US Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com

Job description: Should have minimum 4+ years of experience in BPO. Inbound Voice experience is mandate. Should have been designated as a Team Lead for at least 2 years on papers. Should be able to calculate Attrition, Shrinkage, AHT. Candidate should have good communication Should be aware of NPS, Repeat & Churn. Should be aware of Occupancy and Utilization formulas. Candidate should be good in communication. Location: Preferred Chennai based candidates. Note: Candidate must be able to speak fluent with Malayalam. Interested candidate can share the resume: Email id: NandhiniA1@hexaware.com Contact Number: 7358342513

We are inviting applications for the role of Assistant Manager Location-Hyderabad In this role, you will be working as a Team Manager, will be leading a team up to 20-25 employees. Leading teams to optimize customer experience for Genpact Clients. This role will also involve working with customer-experience management team of Genpact interfacing with multiple Genpact clients in mapping the customer experience journey and meeting customer expectations. Should be professional from the Customer Experience management leader with Tech industry background. Should have an understanding of Content Moderation. The skills required for the job are: Proven track record of leading 20-25 member teams in c...

Details : Must have exeprience as a Team Lead of 1 Year on papers. Experience in banking collections and dialer is required. 6 days working. 1 rotational off.

Role-IT Operations Manager (Female candidates only) Exp-8+ years of experience in International BPO(service desk) Must have 2+ years of Managerial Experience on papers Loc-Pune Np- Imm to 30 Day's WFO| US Rotational shifts CTC-16 LPA Con- 9214334811

Manage inbound/outbound calls to address customer queries and issues. Deliver accurate solutions while maintaining professionalism. Adhere to call scripts, quality standards, and company policies. Update customer records and meet performance targets. Required Candidate profile Freshers Graduates can apply Excellent Comm skills - MUST HAVE Ok with Rotational Night shifts. Perks and benefits Salary: 20K to 45K P/M Q.Incentives Cabs Insurance

Role & responsibilities Resolve International customer queries Over Chat. Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid and complete information by using the right methods/tools. Meet personal/customer service team sales targets and Chat handling quotas. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Follow communication procedures, guidelines and policies. Preferred candidate profile ( ATLEAST 1 YEAR INT EXP MENDAT) Proven customer support experience or experience...

Job Title: Quality Manager International BPO Location: Noida & Gurgaon Experience Required: 8 to 15 years (Mandatory experience in International BPO) Shifts: Rotational shifts and rotational week offs Employment Type: Full-Time Role Overview: We are seeking a seasoned and strategic Quality Manager to lead and oversee the Training and Quality Assurance functions for our International Voice BPO operations. This role demands a strong leader with a deep understanding of BPO metrics, compliance, performance enhancement strategies, and coaching methodologies. Key Responsibilities: Training Management: Design, implement, and enhance training modules for new hire, refresher, and process-specific pro...

Trainer/Process Trainer /Soft skills Trainer BPO TNA TNI TTT Refresher NHT PKT Call/Whtapp cv to Amit 8178259405 Neha 8287267407 Required Candidate profile Work from Office Lucknow only not for Delhi/NCR neither in Kolkata..Apply those who can relocate in Lucknow