1541 Csat Jobs - Page 34

Role Purpose Principal Consultants are expected to have a deep area of consulting expertise, with a good understanding of the clients business landscape and an ability to manage the delivery of consulting solutions that achieve clear business value. The role may have managerial responsibilities in leading a team of consultants and managing quality and internal compliance in business operations. Principal Consultants develop and support closure of sales opportunities through their consulting expertise and client relationships. The Principal Consultant must achieve high personal billability. Do Consulting Execution An Ambassador for Wipro tenets and values Consulting Project manager or equival...

Role Purpose Consultants are expected to complete specific tasks as part of a consulting project with minimal supervision. They will start to build a core areas of expertise and will contribute to client projects typically involving in-depth analysis, research, supporting solution development and being a successful communicator. The Consultant must achieve high personal billability. Do Consulting Execution An ambassador for the Wipro tenets and values Work stream leader or equivalent and coordinates small teams Receives great feedback from the client Client focused and tenacious in approach to solving client issues and achieving client objectives Organises work competently and ensures timeli...

Role Purpose Senior Consultants are able to leverage their experience to deliver discrete projects with minimal supervision. They demonstrate clear understanding of the clients business issues, detailing and tailoring consulting solutions to generate maximum value through idea generation and engagement experience. The Senior Consultant must achieve high personal billability. Do Consulting Execution An ambassador for the Wipro tenets and values, secures great feedback from multiple clients Consulting project Manager or equivalent coordinates teams of consultants, responsible for assuring quality of deliverables Flexible in approach, ability to coordinate resource with expertise in various are...

Role Purpose Consultants are expected to complete specific tasks as part of a consulting project with minimal supervision. They will start to build a core areas of expertise and willcontribute to client projects typically involving in-depth analysis, research, supporting solution developmentand being a successful communicator. The Consultant must achieve high personal billability. Do Consulting Execution Client focused and tenacious in approach to solving client issues and achieving client objectives Organises work competently and ensures timeliness and quality of deliverables Has well grounded understanding of best practice in given area and industry knowledge, and can apply this under supe...

Role Purpose Principal Consultants are expected to have a deep area of consulting expertise, with a good understanding of the clients business landscape and an ability to manage the delivery of consulting solutions that achieve clear business value. The role may have managerial responsibilities in leading a team of consultants and managing quality and internal compliance in business operations. Principal Consultants develop and support closure of sales opportunities through their consulting expertise and client relationships. The Principal Consultant must achieve high personal billability. Do Consulting Execution An Ambassador for Wipro tenets and values Consulting Project manager or equival...

Role Purpose Consultants are expected to complete specific tasks as part of a consulting project with minimal supervision. They will start to build a core areas of expertise and will contribute to client projects typically involving in-depth analysis, research, supporting solution development and being a successful communicator. The Consultant must achieve high personal billability. Do Consulting Execution An ambassador for the Wipro tenets and values Work stream leader or equivalent and coordinates small teams Receives great feedback from the client Client focused and tenacious in approach to solving client issues and achieving client objectives Organises work competently and ensures timeli...

Role Purpose Senior Consultants are able to leverage their experience to deliver discrete projects with minimal supervision. They demonstrate clear understanding of the clients business issues, detailing and tailoring consulting solutions to generate maximum value through idea generation and engagement experience. The Senior Consultant must achieve high personal billability. Do Consulting Execution An ambassador for the Wipro tenets and values, secures great feedback from multiple clients Consulting project Manager or equivalent coordinates teams of consultants, responsible for assuring quality of deliverables Flexible in approach, ability to coordinate resource with expertise in various are...

Experienced Faculty for Verbal Ability - Urgent Requirement Bangalore Eligibility: Person should be having a minimum teaching experience of 2 years preferably in the same coaching industry.Should be well versed with Grammar & Vocab. QUALIFICATION: Education: Bachelors Degree / Masters degree in a field with relevance to the position. MBA optional Experience: 1-3 years of teaching experience in CAT / Bank Courses. Freshers with excellent academics and good communication skills may also apply. Competencies: Professional Qualities Acceptable level of speaking skills Proficiency in the subject Good class etiquette Email id :

As a Retail Delight Leader, you create unforgettable experiences by ensuring every customer feels seen, heard, and genuinely valued. This role brings joy to both customers and employees, making our promise real: everyone leaves satisfied, no exceptions Key Responsibilities Lead in-store experience to guarantee every guest feels welcome and appreciated Handle escalations with empathy and turn challenges into wins Coach team on emotional intelligence and service excellence Create surprise-and-delight moments (e.g., thank-you notes, small gestures) Energize team culture through coaching, recognition, and celebration Host quick, engaging trainings and motivation huddles Promote peer-to-peer shou...

About the Role Candidates should be from International voice process background. US Campaign. Only diversity candidates can apply for this role Responsibilities Experience in handling team. Have managed clients. Hands on excel and people management skills. Qualifications Education: HSC / Grad Experience: Minimum 1 year of experience as a TL Process: Experience in International Voice Process is mandatory Background: BPO Experience Required Skills Good communication skills (C1 Level) Excel knowledge People management Leadership skills Quick Learner Adaptability Handled attrition & shrinkage Schedule Adherence Login Hours Breaks Csat Dsat AHT Quality Bottom Quartile Management Shift Window: 5pm...

Role Purpose Consultants are expected to complete specific tasks as part of a consulting project with minimal supervision. They will start to build a core areas of expertise and will contribute to client projects typically involving in-depth analysis, research, supporting solution development and being a successful communicator. The Consultant must achieve high personal billability. Do Consulting Execution An ambassador for the Wipro tenets and values Work stream leader or equivalent and coordinates small teams Receives great feedback from the client Client focused and tenacious in approach to solving client issues and achieving client objectives Organises work competently and ensures timeli...

Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Strong knowledge of testing frameworks like Junit, testNG Postman/SoapUI/Rest Assured for API based testing/integration testing. Apache JMeter (or similar tools) for performance and load bases testing. Ability to design and develop feature-based test suite using any BDD tools like Cucumber. Experience with Selenium web driver for web based application testing . 3+ years of experience testing Java, spring boot-based applications with event driven architecture. Experience with cloud technologies and tools (pref. Azure) Experience in agile base...

: The Trainee is responsible for configuring and testing Wipros proprietary Total Benefit Administration (TBA) System to meet the needs of our clients requirements. Configuring involves using proprietary systems and tools to set up and configure tables/parameters in the TBA System as defined by analysis. Testing involves the preparation of test cases and test data and execution of test activities based on the direction from the SA. This role is designed as an entry-level position for applicants with strong skill sets in programming (logical reasoning, analytical skills), systems configuration and testing related to systems that support human resource functions Roles and Responsibilities: Cli...

Role Purpose Senior Consultants are able to leverage their experience to deliver discrete projects with minimal supervision. They demonstrate clear understanding of the clients business issues, detailing and tailoring consulting solutions to generate maximum value through idea generation and engagement experience. The Senior Consultant must achieve high personal billability. Do Consulting Execution An ambassador for the Wipro tenets and values, secures great feedback from multiple clients Consulting project Manager or equivalent coordinates teams of consultants, responsible for assuring quality of deliverables Flexible in approach, ability to coordinate resource with expertise in various are...

Sales Coordinator Job Opening Join Our Noida Team! India Office Full-time On-Site Job Description Role Purpose: The Sales Coordinator helps keep things running smoothly between the sales team and the creative studio. They write proposals, coordinate with internal teams, and make sure client needs are clearly understood and delivered on time. This role is about staying organized, following up, and making sure clients are satisfied with the work. Job Description: This role focuses on the operational side of sales drafting proposals, coordinating internally to ensure commitments are met, and managing client satisfaction (CSAT) for ongoing accounts. The Sales Coordinator will support both busine...

"Hiring for Customer Support || Voice Process" Required: Min. 1 Year' Experience into Customer Support Languages Preferences: Hindi and English is must Should be an immediate joiner Location: Bangalore Work from office CTC: 27k + Incentives 6 Days Working; 1 day rotational off 2 Way Cab facility Day Shifts Graduates or Undergraduates IF INTERESTED: Contact Kanak- 9636295317

"Hiring: Voice Process Customer Support (BPO)" Require Min. 1 Year experience into Customer support Should have fluency in English and Hindi Location: Bangalore (Work from Office) CTC: Up to 3.2 LPA Shift: Day 2 way cab facility Working Days: 6 days working | 1 day rotational off Notice Period: Immediate Joiners Only Qualification: Min. 12th About the Role We are hiring Customer Support Executives (Voice Process) for a leading BPO. This role involves handling customer queries through calls, ensuring excellent customer satisfaction. CONTACT: Archana- 9332827358

Designation - Quality Analyst/ Sr. Quality Analyst Job location- Chennai /Kochi/Mumbai Salary Range - 3LPA - 5LPA (Depends upon interview) Experience - 1+ Years Role Description This is a full-time on-site role as a Call Quality Analyst at Policybazaar.com in Gurugram. The role involves monitoring, evaluating, and providing feedback on call interactions to ensure quality standards are met. Qualifications Excellent verbal and written communication skills Strong attention to detail and analytical skills Experience in customer service or call center operations Knowledge of quality assurance processes and tools Ability to work in a fast-paced environment and meet deadlines Proficiency in Microso...

Designation : Associate Manager Company Name : Go digit General Insurance Pvt. Ltd Process : Inbound Exp : 5 to 7 yrs Working Days : 6 days working. Key Responsibilities: Establish clear objectives and performance goals for the team. Assign tasks effectively and manage deadlines. Supervise daily operations to ensure smooth workflow. Track team performance and report key metrics to management. Serve as the primary communication link between management and the team. Conduct call monitoring, provide coaching and feedback, and ensure consistent delivery of the defined customer experience. Inspire and motivate team members to achieve their best. Identify training needs and facilitate skill develo...

Languages Known - Tamil is Must Responsibilities:- High performance delivery on all quality parameters Audit chats/email interactions on Product/process, Communication and soft skills parameters Conduct audits and feedback for the targeted population with the objective of improving scores for training throughput or conversion Data analysis and making designated reports/decks Participate in calibrations to ensure consistent scoring & feedback delivery approach Communicate to heighten awareness and focus on importance of positive customer experience Make recommendations and drive process improvement Reduce learning curve and help enhance product/process knowledge of new joinees Ensure that int...

Roles and Responsibilities Lead a team of sales professionals to achieve targets through effective communication, coaching, and feedback. Ensure timely completion of tasks and meetings with clients while maintaining high levels of customer satisfaction. Collaborate with other teams to resolve issues related to outbound processes and banking operations. Develop and implement strategies to improve sales performance, reduce shrinkage, attrition, AHT, CSAT, KRA, SLA & KPI. Monitor team performance regularly to identify areas for improvement. Desired Candidate Profile Min 1 year of experience in BPO/Call Centre industry as a Team Leader or similar role. Strong understanding of Sales Process (Outb...

Designation : Team Lead Company Name : Godigit General Insurance Pvt.Ltd Process : Inbound Exp : 3 to 5 yrs Working Days : 6 days working. Below is the job description of the role Set clear team goals Delegate tasks and set deadlines Oversee day-to-day operation Monitor team performance and report on metrics Communication and being a focal point of dissemination of information from management to team and vice versa Call monitoring, coaching and feedback, responsibility for delivery of the defined customer experience in every call Motivate team members Discover training needs and provide coaching Listen to team members feedback and resolve any issues or conflicts Recognize high performance an...

Trainer/Process Trainer /Soft skills Trainer BPO International Voice Process TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/ WhatsApp cv if you have banking process exp to Sri 8851792136 Neha 8287267407

Must have Min 1+yrs exp as a Team Leader from International Voice Process BPO. Should be Team Leader on papers from International Voice process. Must know KPI's CSAT/NPS/AHT US Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com

Handle inbound and outbound calls for international customers Resolve queries related to products, services, orders, billing, or technical issues Provide first call resolution (FCR) and ensure customer satisfaction Follow up with clients Required Candidate profile Update CRM/ticketing tools with accurate resolutions Meet or exceed defined KPIs like AHT, CSAT, productivity Excellent verbal communication English Prior exp in international voice process preferred Perks and benefits Perks and Benefits