1541 Csat Jobs - Page 32

eClerx is looking to hire an experienced professional with 4-9 years of experience. As part of the Voice process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team. The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and ...

Trainer/Process Trainer BPO for technical support process TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER If you have Mutual Funds exp then Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407

Trainer/Process Trainer BPO for Mutual Funds process TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER MUST NISM Certified If you have Mutual Funds exp then Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407

TEAM LEADER / ONLY FOR MUMBAI AND PUNE / INTERNATIONAL BPO Must Have Exp into Team Leader for International BPO (Mandate) Must have Worked in to International Voice Location - MUMBAI AND PUNE Only Graduates Excellent Communication Skills Rotational Shift 5 Days Working Opportunity to work in a fast-paced, international work environment Immediate Joiners/ 1 month notice holders Work from Office Experience working into BPO Domain is a MUST Should have experience in Team Handling- Attrition, Shrinkage, CSAT, SLA Management Overall 3+ years in BPO/ Contact Center Interested can share their resume on ankita2.jobfinder@gmail.com CALL- 8840819455

MIN 3YR EXP, 1 yr AS BPO QA ON paper exp In International Customer Support Voice Process Audits calls ,audit reports, Call Calibration IMMEDIATE JOINER Call Whatsapp ONLY IF HAVING BANKING PROCESS EXP -AMIT 8851792136, Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy

Team Lead for the Order Management (O2C) domain 7 July Monday Face-to-Face Interview Only On-paper Team Lead (min. 2 yrs) with 10 -15 team size Shift: 9:30 PM-6:30 AM CTC: 6.5-10.5 LPA WFO: Bangalore Send your resume: Karishma.imaginators@gmail.com Required Candidate profile On-paper Team Lead- Min 2Yrs & 10-11 direct team Strong in: KPI, KRA, SLA management, escalation handling, and process improvement. Excellent verbal and written communication order management

Wipro HR Services (Formerly Alight) is the leading provider of benefits administration and cloud- based HR and financial solutions. We enhance work and life through our service, technology and data. Our 22,000 colleagues across 14 global centers deliver an unrivaled consumer experience for our clients and their people. Reimagining how people and organizations thrive. Overview: The Associate Analyst is responsible for configuring and testing Wipro Proprietary Total Benefit Administration System to meet the needs of our clients requirements. Configuring involves using proprietary systems and tools to set up and configure tables/parameters in the TBA System as defined by analysis. Designation -...

eClerx is looking to hire an experienced professional with 8-12 years of experience. As part of the Chat or Voice support process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team. The candidate must possess knowledge relevant to the functional area, and act as a subject matter expert in providing advice in the area of expertise, and also focus on continuous improvement for maximum efficiency. It is vital to focus on high standard of delivery excellence, provide top-notch service quality and develop successful long-ter...

eClerx is looking to hire an experienced professional with 4-9 years of experience. As part of the Voice process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team. The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and ...

Company Description As India's largest insurance broker, Policybazaar is committed to making insurance accessible and understandable for every Indian. Since 2008, we have been at the forefront of transforming the insurance sector by providing transparent, efficient, and unbiased solutions tailored to the diverse needs of over 80.5 million registered users With a dominant market share of over 93% in the digital insurance aggregator space and annual premium collection exceeding 15,000 crore in FY24,Join us on our mission to make insurance simple, accessible, and effective for all. Role Description The Leader is responsible for overseeing and managing a team of Customer Service Representatives ...

About the Role: Grade Level (for internal use): 13 S&P Global Ratings The Role Director, Application Operations, SRE (Site Reliability Engineering) The Team This team is part of the global SRE group that provides Site Reliability Engineering Services for the critical applications used by the analysts for conducting the business. Application Operations team is responsible for the Stability (Uptime), Reliability (Quality & Performance) and Engineering of these applications to improve business outcomes, user experience and efficiencies. The Team operates at the intersection of IT operations and software development, ensuring that our services are not only robust but also agile enough to adapt t...

Roles and Responsibilities Manage a team of customer service representatives to achieve daily targets and goals. Oversee the entire inbound process, ensuring efficient handling of customer queries and issues. Monitor shrinkage rates and implement strategies to reduce attrition and improve CSAT scores. Analyze AHT metrics to optimize team performance and identify areas for improvement. Ensure compliance with BPO standards, policies, and procedures.

To communicate with Clients & with the SEO team, if anything is needed, approvals of the same needs to be taken and follow-up where required Excellant English speaking skills Pure Day shift Sat & Sun fixed off Min 1 year exp into customer service Required Candidate profile Mailbox management, Client Meetings,Whatsapp Texts,Review meetings Call/Whats App HR Ashwini @ 8591702057

Roles and Responsibilities Manage a team responsible for healthcare process operations, ensuring adherence to SLA and KPI targets. Oversee escalation management, attrition control, shrinkage reduction, and rostering processes. Develop and implement strategies to improve customer satisfaction (CSAT) scores through effective service level agreements (SLAs) and key performance indicators (KPIs). Collaborate with cross-functional teams to identify areas for improvement in BPO operations. neelam.shahu@teleperformance.com

Team Lead for the Order Management (O2C) domain Face-to-Face Interview Only On-paper Team Lead (min. 2 yrs) Shift: 9:30 PM-6:30 AM CTC: 6.5-10.5 LPA WFO: Bangalore Call: +91-9810996899 (Mon-Sat, 10 AM-6 PM) Send your resume: latika.chopra05@gmail.com Required Candidate profile Current on-paper Team Lead position - Min 2Yrs & 10-11 direct reportees Strong in: KPI, KRA, SLA management, escalation handling, and process improvement. Excellent verbal and written communication.

We are currently looking for dynamic and customer-focused professionals to join our Inbound Customer Service Team in a BPO setting. The role involves handling incoming calls, resolving customer queries efficiently, and delivering a high-quality customer experience. Key responsibilities include: * Answering inbound customer calls professionally and providing accurate information. * Resolving queries related to products, services, orders, billing, or general concerns. * Maintaining customer satisfaction by providing timely and effective solutions. * Escalating unresolved issues to the appropriate internal teams when necessary. * Following communication scripts and company guidelines during int...

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. Job Summary: We are seeking a highly motivated and experienced Team Lead/Junior Manager to manage a team of Customer Experience Specialists within our Flights Line of Business. The ideal candidate will have a strong understanding of the flight/travel industry especially on GDS (Amadeus & Travelport), excellent analytical skills, and proven people manageme...

Candidate will be responsible to manage a team of 50 + people along with TL's reporting to the person. Will be responsible for customer satisfaction Role Description This is a full-time on-site role for an Assistant Customer Service Manager at Policybazaar.com in Gurugram. The role involves overseeing customer satisfaction, managing customer service operations, providing customer support, utilizing analytical skills, and effective communication with customers. Job Summary: The Assistant Manager, Customer Service, is responsible for supporting the Customer Service Manager in overseeing day-to-day operations of the customer service team. This role involves managing a team of customer service r...

Process Trainer /Soft skills Trainer BPO TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/Whtapp cv to Amit 8178259405 Neha 8287267407

We are seeking an experienced Project Manager to lead projects that enhance the experience of our clients, partners, Customers and internal users. This proactive role is critical for driving new project launches at client locations and improving operational efficiencies at client sites. The ideal candidate will serve as the bridge between the Sales team, Onboarding team, and other cross-functional departments, ensuring a seamless transition from project initiation to execution. The role involves overseeing launches and mobilizations across India, with travel required based on business needs. This role requires a proactive leader who not only anticipates challenges but actively drives solutio...

MIN 3YR EXP, 1 yr AS BPO QA ON paper exp In International Customer Support Voice Process Audits calls ,audit reports, Call Calibration IMMEDIATE JOINER MUST BANKING PROCESS EXP -Call Whatsapp AMIT 8851792136, Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy

About the Role: Company is seeking a dynamic and visionary leader to head our customer service operations for their subscription-based Water as a Service (WaaS) model. You'll play a pivotal role in ensuring high customer satisfaction, reduced churn, and smooth operational delivery across the country. Key Responsibilities: Develop and execute national service strategy aligned with business goals. Drive customer satisfaction, engagement, and retention initiatives. Monitor SLAs, KPIs, and optimize service workflows. Collaborate with Product, R&D, Sales, IT, and Marketing teams to ensure seamless customer journeys. Use data and analytics to identify trends and inform decision-making. Lead and de...

Roles and Responsibilities Lead a team of BPO professionals to achieve operational excellence, focusing on AHT, Attrition, CSAT, KPIs, SLA, and KRAs. Develop and implement strategies to reduce shrinkage and attrition rates while maintaining high levels of customer satisfaction (CSAT). Collaborate with cross-functional teams to identify areas for improvement and drive process enhancements. Analyze performance metrics to optimize workflow processes and improve overall efficiency. Ensure compliance with quality standards and regulatory requirements. Desired Candidate Profile Min 3 years of total experience in BPO in which Min 1year of experience as a Team leader in BPO. Proven track record in c...

Mega Job Opening for the Team Lead Customer Support (Voice Process) role in Lucknow. Job Title: Team Lead Customer Support (E-commerce Voice Process) Location: Lucknow Job Type: Full-Time | Work from Office Industry: BPO / E-commerce Voice Support About the Company: We are a top BPO service provider working with leading e-commerce brands across India. Focused on quality support and customer satisfaction, we are expanding our operations in Lucknow and hiring experienced team leaders to manage high-performing support teams. Roles and Responsibilities: Lead a team of customer service executives for a domestic voice process. Drive team performance by monitoring KPIs such as AHT, CSAT, SLA, etc. ...

Role Purpose Principal Consultants are expected to have a deep area of consulting expertise, with a good understanding of the clients business landscape and an ability to manage the delivery of consulting solutions that achieve clear business value. The role may have managerial responsibilities in leading a team of consultants and managing quality and internal compliance in business operations. Principal Consultants develop and support closure of sales opportunities through their consulting expertise and client relationships. The Principal Consultant must achieve high personal billability. Do Consulting Execution An Ambassador for Wipro tenets and values Consulting Project manager or equival...