2170 Csat Jobs - Page 32

Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Primary Skills (Must have): Hands-on AKS (Azure Kubernetes Service) migration experience (min 2+ yrs) Hands-on exp on helm charts Hands-on exp in Architecting /Executing Java App migration to Azure (preferably AKS) Secondary Skills (Good to have): Web Apps Azure Functions DevOps Docker Git Experience: 7+ years in relevant fields Certifications: AZ-900 certification is a must; higher certifications are preferred but not mandatory Detailed Job Description: We are looking for a Senior Technical Lead with over 7-8 years of experience across vari...

Role Purpose Principal Consultants are expected to have a deep area of consulting expertise, with a good understanding of the clients business landscape and an ability to manage the delivery of consulting solutions that achieve clear business value. The role may have managerial responsibilities in leading a team of consultants and managing quality and internal compliance in business operations. Principal Consultants develop and support closure of sales opportunities through their consulting expertise and client relationships. The Principal Consultant must achieve high personal billability. Do Consulting Execution An Ambassador for Wipro tenets and values Consulting Project manager or equival...

Role Purpose Senior Consultants are able to leverage their experience to deliver discrete projects with minimal supervision. They demonstrate clear understanding of the clients business issues, detailing and tailoring consulting solutions to generate maximum value through idea generation and engagement experience. The Senior Consultant must achieve high personal billability. Do Consulting Execution An ambassador for the Wipro tenets and values, secures great feedback from multiple clients Consulting project Manager or equivalent coordinates teams of consultants, responsible for assuring quality of deliverables Flexible in approach, ability to coordinate resource with expertise in various are...

Role Purpose Consultants are expected to complete specific tasks as part of a consulting project with minimal supervision. They will start to build a core areas of expertise and willcontribute to client projects typically involving in-depth analysis, research, supporting solution developmentand being a successful communicator. The Consultant must achieve high personal billability. Do Consulting Execution Client focused and tenacious in approach to solving client issues and achieving client objectives Organises work competently and ensures timeliness and quality of deliverables Has well grounded understanding of best practice in given area and industry knowledge, and can apply this under supe...

Role Purpose Consultants are expected to complete specific tasks as part of a consulting project with minimal supervision. They will start to build a core areas of expertise and will contribute to client projects typically involving in-depth analysis, research, supporting solution development and being a successful communicator. The Consultant must achieve high personal billability. Do Consulting Execution An ambassador for the Wipro tenets and values Work stream leader or equivalent and coordinates small teams Receives great feedback from the client Client focused and tenacious in approach to solving client issues and achieving client objectives Organises work competently and ensures timeli...

Job Title: Customer Success Associate Type: Full Time About Company ZARTHI is a technology service provider that acts as a catalyst for businesses. We have established relationships with companies and organizations such as Haldirams, Thirdwave Coffee, m-Pocket, UNICEF, and UNDP. Beyond providing technology support, we also specialize in cloud management. Our offerings span over 25 practices, including Product, UI/UX, Infrastructure, SRE, DevOps, Application, Data, and AI. The technologies we support include Java, React, Flutter, Python, IoT, BigQuery, Data Lake, and more. About the Job Role: We are seeking a dedicated and data-driven Customer Success Associate to join our team. In this role,...

Role Purpose Principal Consultants are expected to have a deep area of consulting expertise, with a good understanding of the clients business landscape and an ability to manage the delivery of consulting solutions that achieve clear business value. The role may have managerial responsibilities in leading a team of consultants and managing quality and internal compliance in business operations. Principal Consultants develop and support closure of sales opportunities through their consulting expertise and client relationships. The Principal Consultant must achieve high personal billability. Do Consulting Execution An Ambassador for Wipro tenets and values Consulting Project manager or equival...

Job description: Should have minimum 5+ years of experience in BPO. Inbound Voice experience is mandate. Should have been designated as a Team Lead for at least 2 years on papers. Should be able to calculate Attrition, Shrinkage, AHT. Candidate should have good communication Should be aware of NPS, Repeat & Churn. Should be aware of Occupancy and Utilization formulas. Candidate should be good in communication. Location: Preferred Mumbai Based Candidates. Interested can share resume on - Bhawnas1@hexaware.com // 6260351725 Regards Bhawna

Role & Responsibilities Own end-to-end customer success strategy, ensuring retention, adoption, and growth across enterprise and mid-market accounts. Lead onboarding and implementation to deliver a smooth customer journey from contract signing to go-live. Partner with Product, Sales, and Support teams to drive continuous value and improve customer outcomes. Establish governance and QBR (Quarterly Business Review) processes with key accounts. Build and manage a high-performing Customer Success team with clear KPIs (renewals, NRR, adoption metrics). Develop scalable playbooks for onboarding, health monitoring, and escalation handling. Provide executive-level reporting on customer health, risk ...

Roles and Responsibilities * Manage a team of customer service representatives to achieve daily, weekly, and monthly targets. Minimum 1 Year on paper Team leader experience. * Monitor and analyze key performance indicators such as attrition, shrinkage, CSAT, NPS, and AHT to identify areas for improvement. * Develop and implement strategies to reduce attrition rates and improve overall team performance. * Collaborate with other departments to ensure seamless communication and effective issue resolution Open to work in day shift / 6 days working 1 week off(rotational) Interested candidate can share your cv @ shamina.sayyed@teleperformancedibs.com

Designation: Lead Analyst Department: Business Analytics & Business Intelligence Job Summary: As a Lead Analyst, you will play a strategic role in leading data-driven consulting engagements, designing advanced analytics solutions, and delivering actionable insights to clients. You will collaborate with cross-functional teams, manage BI projects, and enable clients to make data-backed business decisions. Key Responsibilities: Client Consulting & Strategy Partner with clients to understand business challenges, define business objectives, and develop data-driven strategies. Translate business problems into analytics solutions by leveraging BI dashboards, predictive modelling, and AI-driven insi...

AVP (F&A) 15+ yrs exp F&A(Team Size 50+) (Strong domain knowledge RTR,O2C,P2P) Upto: 40LPA Bpo Industry Skills:Operations,Business Planning & Review,Clint Handling Note:Currently working as a Sr. Manager,AVP or Above mansikohliimaginator@gmail.com Required Candidate profile Business Planning,Transition Coordination,Operations,Governance Planning Performance/Talent Planning,Financial Review,Resource Optimization,Revenue Enhancement,CSAT. Immediate Joiners Max 30 Days

About the company Zylu is a fast-scaling SaaS platform helping salons grow smarter through digital tools for booking, marketing, and business operations. We serve salon partners across India and the Middle East, and we're looking for a proactive Customer Success Executive to help drive retention, satisfaction, and growth. What will you do • Own onboarding, activation, and long-term success of salon partners • Train new users on how to use the platform via calls, Zoom, and screen sharing • Track adoption, usage metrics, and take proactive steps to prevent churn • Build relationships with salon owners to identify upsell or referral opportunities • Resolve queries by collaborating with product,...

Role & responsibilities Experience in handling team management Responsible for maintaining SLA and Key metrics like AHT , CSAT Responsible for maintaining daily shrinkage and attrition Responsible for maintaining reports and client management Preferred candidate profile Min 3-4 years in International voice process Comfortable working for night shifts Excellent communication skills

Team Lead _ Fintech Inbound _Navi Mumbai 6 days working, 24/7 rotational shift Good comms On - Paper 2 years TL exp mandate for voice Overall should at least 5 years of experience Immediate joiner only preferred Only localite preferred Should have hands on exp on attrition/Shrinkage/AHT/SLA/Occupancy Budget 6L Interested candidate please connect over, poojam3@hexaware.com, or on 7869304456 Regards, Pooja

BPO International Customer Support Voice process,1 year as a Team Leader on paper * Rotational Shifts *Manage team *Knows performance metrics *Motivates team If Tech Support exp then Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!

Must have Min 1+yrs exp as a Team Leader from International Voice Telecom Sales Process BPO. Must know KPI's CSAT/NPS/AHT Australian Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com

Candidates who are interested can share their CV's to - Email - saumyasirothiya@aesl.in Contact Number - 9625972018 Requirement: 1. Good communication skills. (Fluency in English/Hindi both is must) 2. Highly organized and mature with respect to human relationships and can get the job done. 3. Candidate should be comfortable for target-based job. 4. Team handling experience. 5. Experience in handling sales campaigns. 6. Should be aware and ready to follow the KRAs of team leader of BPO industry. Essential Duties and Responsibilities: 1. Sales background/Education will be recommended. 2. Receiving In-bound calls and counseling for Medical and Engineering preparation. 3. Out-bound calls as per...

Designation: Team Leader Customer Service (Chat) Location: Bangalore (Electronic City) Domain: E-commerce Customer Service We are looking for passionate professionals to join our fast-growing e-commerce customer service operations. If you have experience in managing chat processes, driving performance, and ensuring quality excellence, we want to hear from you! What we’re looking for: Prior experience in e-commerce customer service (chat process) Strong leadership skills (for TL role) Excellent communication and people management skills Immediate availability to join in Bangalore

Min 2yr BPO Quality Manager Exp on the paper, AM/DM cannot apply Manage BPO Quality Team Call Callibration, Audit, Score , CSAT Call/whatsapp CV Amit 8851792136, Neha 8287267407 Required Candidate profile Work from Office-Hyderabad only not visakhapatnam.Apply those who can relocate in Hyderabad Call/whatsapp CV Amit 8851792136, Neha 8287267407 Must Knows-English and Telugu

You are a German Speaking Specialist with 13 years of experience in voice-based customer support, and you have the opportunity to join our dynamic Contact Centre team. Your role will involve providing comprehensive customer support through voice, email, and chat channels, showcasing your proficiency in both German (minimum B2 level) and English. Handling customer queries, cancellations, disputes, and resolution follow-ups efficiently will be a key responsibility. As part of your duties, you will be conducting quality audits of agent interactions to ensure compliance with QA standards, supporting new process rollouts by creating training materials and FAQs, and monitoring and improving NPS, C...

Job Title: Gainsight Developer Location: Remote (PAN India) Employment Type: Contract (Fulltime) About the Role We are looking for an experienced Gainsight Developer to support, enhance, and extend the Gainsight platform for our client. The ideal candidate will have strong expertise in Gainsight development, workflows, surveys, and Salesforce integrations, with a proven ability to customize and optimize the platform for business success. Key Responsibilities Support: Provide technical support to Gainsight users, troubleshoot and resolve issues, and maintain accurate ticket documentation. Configuration & Customization: Develop and configure enhancements, objects, fields, workflows, rules, das...

Minimum 5 years of experience in International Inbound Voice Process 2 experience as Quality Analyst (on paper) Please whatsapp your resume or reach me 9902419093

We are seeking a dynamic and results-driven Customer Success Manager to join our team in Chennai. The ideal candidate will be responsible for building and nurturing long-term client relationships, ensuring exceptional customer satisfaction, and driving overall client success. If you thrive in a fast-paced environment and are passionate about delivering value to clients, wed love to hear from you. Key Responsibilities Act as the primary point of contact for assigned clients, ensuring smooth onboarding and continued engagement. Build and maintain strong client relationships, providing strategic guidance to help clients achieve business goals. Monitor customer health metrics and proactively res...

Manage inbound/outbound calls to address customer queries and issues. Deliver accurate solutions while maintaining professionalism. Adhere to call scripts, quality standards, and company policies. Update customer records and meet performance targets. Required Candidate profile Freshers Graduates can apply Excellent Comm skills - MUST HAVE Ok with Rotational Night shifts. Perks and benefits Salary: 20K to 45K P/M Q.Incentives Cabs Insurance