1541 Csat Jobs - Page 31

Min 2yr BPO Quality Manager Exp on the paper, AM/DM cannot apply Manage BPO Quality Team Call Callibration, Audit, Score , CSAT Call/whatsapp CV Amit 8851792136, Neha 8287267407 Required Candidate profile GRADUATE Call/whatsapp CV Amit 8851792136, Neha 8287267407 Must Knows-English and Telugu

Total 3 yr from BPO Out of this 2 yr trainer on the paper TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER WFO-Bhubaneswar only not for ,kolkata or Jamhedpur .Apply those who can relocate in Bhubaneswar Required Candidate profile WFO-Bhubaneswar only not for Jamhedpur, Indore,Kolkata,silliguri,Mohali Apply those who can relocate in Bhubaneswar Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407

About the role The Operations Team Leader - Bilingual is responsible for directing, monitoring, and developing the team of Operations CSRs under his/her charge, providing the necessary tools for your team to perform its tasks in order to ensure ongoing compliance metrics assigned to the account. Required Profile: Must be on Team Leader role for more than 2 years with International BPO Open to work in rotational shifts and week offs Customer Support experience preferable Knowledge of NPS desired English Proficiency - B2 or above Responsibilities: Monitoring a Real time queues KPI management Coaching, mentoring and upskilling the team members Ensure healthy Service Levels; Continuous monitorin...

Job DescriptionJob Description SOTIs growth and success is a result of commitment to innovation through entrepreneurial culture and leadership. Employees are driven to make an impact, offer a unique value and most importantly, be part of a winning team. You are an educated professional at an early stage of your career. As a Tech Support Manager you have a great passion for modern technology, and you are driven by your energy to identify and resolve complex problems, while providing excellent customer service. If you are eager to prove your understanding of computer networking principles, your strong problem-solving abilities in a fast paced environment, and you are willing to learn and grow,...

Role & responsibilities : Minimum one year of experience in International Voice Process. Should have excellent communication skills. Flexible to work in rotational environment. Good thought process Should be sincere, focused and a stable working professional. Undergraduate/Graduate Kindly share your CV at sumer.khattri@aexp.com

Must be a Quality Manager in current role from BPO Phone Banking Customer Service Process. Handled a Team of Quality TL's QA's 6 Days Working Fluent English Call 8447780697 send CV monu@creativeindians.com

for any queries call-9354498578 mail resume on-AP00841743@TechMahindra.com Roles and Responsibilities: Handle a team of QAs or QTLs. Ability to map processes, defines process, and execute them. Ability to view the issues end-to-end and develop action plans with tangible deliverables. Has ability to manage knowledge, replicate best practices from other locations/processes to improve process performance Out of the box thinker to develop tools and processes for best utilization of resources. Strong conflict management skills. Exceptional Client management (internal/external stakeholder) skills. Ability to plan & conduct transactional quality audits, Process Improvements, calibrations. Excellent...

Must have excellent communication skills Should have working experience in any BPO/Call center. Should have Knowledge about behavioral training,TNI and TNA US Health Care exp Will ADD Advantage . HR Deeksha 7697428237 Required Candidate profile Must have 1-2 years of experience as a trainer Candidate must be proficient in English language Candidate must be aware of all Trainer KPIs including Throughput, TNI, TNA, Refresher, attrition

Role & responsibilities: Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Delivery Team, Client, Account Management, and Resource Unit partners) Participate in calibration and call listening sessions with Quality staff, Delivery, and clients to ensure scoring consistency and best practice implementation Participate in internal quality audits (e.g. periodic audits of existing processes to determine pro...

"Hiring: Voice Process Customer Support (BPO)" Require Min. 1 Year experience into Customer support Should have fluency in English and Hindi Location: Bangalore (Work from Office) CTC: Up to 3.2 LPA Shift: Day 2 way cab facility Working Days: 6 days working | 1 day rotational off Notice Period: Immediate Joiners Only Qualification: Any Graduates About the Role We are hiring Customer Support Executives (Voice Process) for a leading BPO. This role involves handling customer queries through calls, ensuring excellent customer satisfaction. CONTACT: Archana- 9332827358

Role & responsibilities Experience in handling team management Responsible for maintaining SLA and Key metrics like AHT , CSAT Responsible for maintaining daily shrinkage and attrition Responsible for maintaining reports and client management Preferred candidate profile Min 3-4 years in International voice process Comfortable working for night shifts Excellent communication skills

Roles and Responsibilities Be responsible for the teams overall performance. Ensure timely and effective completion of assigned tasks. Resolve queries in exceptional situations and escalate them, when required (by following proper channels). Compile and publish reports on teams performance reports on set frequencies (Daily/Weekly/Monthly etc.). Coordinate periodic and regular meetings with other Team Leaders, Trainers and Managers to discuss process impediments, needed resources or issues/delays in completing the task. Provide the team with a vision of the process objectives. Motivate and inspire team members not only to achieve but exceed customers expectation by leading them by examples. B...

Role & responsibilities To manage the day-today activity of CSAT process. Process insights through Data analysis and Identification of Root causes of DSAT Calling to be done @ detractors to identify the reason for giving low rating. Preferred candidate profile Excellent communication, interpersonal skills Computer skills (MS Office) especially MS-Excel Prior customer service & CSAT process experience is an additional advantage Perks and benefits

Profile: Customer Care Representative Location: Noida, Gurgaon Type: Work from office Salary: 15k-30k Qualification: Graduate& Undergraduate Experience:0-2 yrs Skills: Good Communication skills contact 7906127180 Simran (HR)

Job Title: Sales Coordinator Role Purpose: The Sales Coordinator helps keep things running smoothly between the sales team and the creative studio. They write proposals, coordinate with internal teams, and make sure client needs are clearly understood and delivered on time. This role is about staying organized, following up, and making sure clients are satisfied with the work. Job Description: This role focuses on the operational side of sales drafting proposals, coordinating internally to ensure commitments are met, and managing client satisfaction (CSAT) for ongoing accounts. The Sales Coordinator will support both business development and client retention by making sure things move effici...

Hiring for Sales Customer Support (Voice Process) Location: Bangalore (Work from Office) We are looking for dynamic and customer-focused professionals for our Customer Support - Voice Process role. Eligibility Criteria: Experience: Minimum 1 year in Customer Support or Sales (Voice) Languages: Fluency in Hindi and English is mandatory Education: Graduate or Undergraduate Joining: Immediate joiners preferred Job Details: Work Mode: On-site (Bangalore) CTC: 26,000/month + Incentives up to 40,000/month Shift: Day Shift Working Days: 6 days a week with 1 rotational off Why Join Us? Excellent earning potential with high incentives Stable and growing organization Opportunity to build a strong sale...

1. Evaluate students’ answer sheets and test copies 2. Assist in the development of test series and study material 3. Conduct doubt-solving sessions/interactive discussions 4. Collaborate with academic and administrative teams 5. Provide mentorship Required Candidate profile Preferred candidate must have prepared UPSC Civil Services Exam or Rajasthan Civil Services Exam once. Must have good knowledge of Current Affairs. Good Communication skills and doubt-solving skills.

Responsibilities Monitors all interactions and ensures accuracy of the same with on-time/immediate feedback to the floor Coordinates and facilitates call calibration/training sessions for call center staff Publishes quality trends, feedback and improvement / enhancement reports Conduct quality monitoring and coaching Deal tactfully and courteously with clients Produce Quality reports and dashboards such as TNI, Pareto etc. Drive process improvement and ensure process compliance Contribute to the development of the short and long term goals of the process Ensure quality, NPS and CSAT targets are met at all times Drive first call resolution and quality initiatives in the program Skillset Excel...

MIN 3YR EXP, 1 yr AS BPO QA ON paper exp In International Customer Support Voice Process Audits calls ,audit reports, Call Calibration IMMEDIATE JOINER MUST BANKING PROCESS EXP -Call Whatsapp AMIT 8851792136, Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy

What will you do? The ideal candidate will have strong communication skills, as well as the ability to analyze data from various sources and synthesize findings into actionable recommendations for key stakeholders, highlighting areas for improvement and any concerns. He/she must be able to work collaboratively with cross-functional teams to execute tasks within defined timeframes while maintaining superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus. What are your Key Responsibilities? Be a part of the operations team working on Monitoring and Reporting on various platforms with base technical / netwo...

Process Trainer /Soft skills Trainer BPO TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/Whtapp cv to Amit 8178259405 Neha 8287267407

MIN 3YR EXP, 1 yr AS BPO QA ON paper exp In International Customer Support Voice Process Audits calls ,audit reports, Call Calibration IMMEDIATE JOINER MUST BANKING PROCESS EXP -Call Whatsapp AMIT 8851792136, Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy

Role- Customer Specliest 1-3 Yr Exp Into Into customer Handling Any Graduate CTC- Up to 5.5 LPA WFO Location - Bangalore 5 Days working 2 days off both side Cab Shift- US Interview - Virtual For more info contact : HR Haider - 9256424833

Process Trainer /Soft skills Trainer BPO TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/Whtapp cv to Amit 8178259405 Neha 8287267407

MIN 3YR EXP, 1 yr AS BPO QA ON paper exp In International Customer Support Voice Process Audits calls ,audit reports, Call Calibration IMMEDIATE JOINER MUST BANKING PROCESS EXP -Call Whatsapp AMIT 8851792136, Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy