2170 Csat Jobs - Page 30

Email your resume to Swathi@wissenpro.com or call/WhatsApp us at 800-858-2617. Job Description: We are seeking an experienced Team Leader to oversee day-to-day operations in our BPO/KPO environment. The ideal candidate will be responsible for driving team performance, managing key metrics such as Attrition, Shrinkage, AHT (Average Handle Time), CSAT, and SLA compliance , and ensuring high levels of employee engagement and client satisfaction. Key Responsibilities: Lead and manage a team of associates to achieve defined KPIs. Monitor and control Attrition, Shrinkage , and ensure optimal resource utilization. Track and improve AHT , FCR (First Call Resolution), and quality scores. Conduct regu...

Role: Senior Team Leader DESIGNATION: Deputy Manager LOCATION: Hyderabad YEARS OF EXPERIENCE: 6+ yrs Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key responsibilities: - Lead and manage a team of Team Leads and operations staff, providing guidance and coaching to ensure high-quality service delivery - Develop and implement operational strategies to drive efficiency, productivity, and customer satisfaction - Analyze complex data to id...

Foundever is currently seeking a Subject Matter Expert for their Telecom Process into ISP for Navi Mumbai Airoli location. Please see below some of the responsibilities of the SME role: Support Team/Coach (SME) shall: (i) Support in the new hire experience classroom including crosschecks and contact handling. (ii) Possess knowledge of where learners are in their learning whenever providing support. (iii) Facilitate debrief sessions. (iv) Observe and support contact handling, observe behaviors such as hold, tool usage, and efficient navigation. (v) Attend and engage in the reinforcement training and contribute when applicable. (vi) Support questions through various communication tools. (vii) ...

Candidates should be from BPO/BPM Background Only Diversity candidates can apply Telecom background experience is Preferred Total Experience - 10+yrs Relevant Experience - 1+ yrs (Manager on paper) Education - Any Graduate or 4 years Diploma Shifts - US (24x7) 5 days working Handling AM's & TL's Location: Airoli, Navi Mumbai College degree in Business Management/Administration or equivalent combination of education and directly related experience 4 or more years of directly related experience, including 2 or more years of supervisory experience. Strong leadership skills with the ability to manage large groups of people. Strong verbal/written communication and facilitation skills. Strong inte...

Position Title: Team Manager Banking/BFSI Contact Centre Location: Turbhe, Navi Mumbai Role Overview: We are hiring a Team Manager to lead operations in a Banking/BFSI contact center. The role involves managing a large team, ensuring service quality, driving performance, and handling escalations to deliver superior customer experience. Key Responsibilities: Lead and manage a team to achieve KPIs (AHT, FCR, CSAT). Monitor interactions to ensure compliance and service quality. Provide feedback, coaching, and drive training initiatives. Handle escalations and resolve customer issues effectively. Prepare performance reports and support process improvements. Requirements: Minimum 1.5+ years of As...

Role Purpose Senior Consultants are able to leverage their experience to deliver discrete projects with minimal supervision. They demonstrate clear understanding of the clients business issues, detailing and tailoring consulting solutions to generate maximum value through idea generation and engagement experience. The Senior Consultant must achieve high personal billability. Do Consulting Execution An ambassador for the Wipro tenets and values, secures great feedback from multiple clients Consulting project Manager or equivalent coordinates teams of consultants, responsible for assuring quality of deliverables Flexible in approach, ability to coordinate resource with expertise in various are...

Reviews agent performance results daily to ensure all goals are met or exceeded Analyzes and trends agent KPI/Sales performance Identifies performance gaps and prepare action plans for effective coaching and performance improvement during one-on-one feedback Monitors and assesses employee calls to drive performance improvement plans Ensures agent calls are aligned with Quality Assurance objectives and targets, and CSAT expectations Be hands-on and demonstrates a desire to help Global Agents by building effective working relationships, driving individual responsibility, and accountability, and contributing to the site s successful performance Teaches and improves up-selling and technical skil...

Role: Customer Experience Associate (L2) PE Team (Voice Process) Location: Bangalore – Kudlu Gate (Work from Office) Working Days: 5 days/week | 2 days rotational off Job Summary We are seeking a Customer Experience Associate (L2) to handle voice-based customer interactions through CSAT calls, gather structured feedback, and conduct detailed analysis to identify areas of improvement. The ideal candidate should have strong ownership skills, excellent communication abilities, and a passion for enhancing customer experience. Key Responsibilities Conduct CSAT calls (voice process) and gather structured customer feedback. Ensure timely follow-ups while maintaining high-quality interactions. Maint...

Role: Team Lead Fintech Inbound Process | Customer Support Location: Navi Mumbai Position: Team Lead Walk-in Interviews Key Requirements: Minimum 5 years of experience in Customer Support (Inbound Process) At least 1.5 years of experience as Team Lead (on papers) Graduate (mandatory) Comfortable with rotational shifts 6 days working with 1 day rotational off Immediate joiners preferred CTC: Up to 6 LPA Why Join Us? Strong career growth in Fintech domain Leadership role with good learning opportunities Dynamic and professional work environment For further details and registration, please contact: Chanchal 9251688424

Role: Team Leader DESIGNATION: Assistant Manager LOCATION: Bangalore YEARS OF EXPERIENCE: 6+ yrs Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key responsibilities: Responsible for the day-to-day supervision of a group of Game Changers including work and attendance monitoring in accordance with organization policy and applicable legal requirements Regularly impart effective coaching to team members, enabling consistent high performanc...

Min 2yr BPO Quality Manager Exp on the paper, AM/DM cannot apply Manage BPO Quality Team Call Callibration, Audit, Score , CSAT Call/whatsapp CV Amit 8851792136, Neha 8287267407 Required Candidate profile Work from Office-Hyderabad only not visakhapatnam neither Bangalore.Apply those who can relocate in Hyderabad Call/whatsapp CV Amit 8851792136, Neha 8287267407 Must Knows-English and Telugu

As a Quality Analyst (QA) based in Gorakhpur, your role will involve monitoring live and recorded interactions to assess performance against quality parameters. You will provide actionable feedback to agents and team leaders, identifying patterns, errors, and areas for process improvement. It is essential to maintain updated QA scorecards, prepare performance reports, and collaborate with trainers and team leaders to address performance gaps. Additionally, you will participate in internal and external calibration sessions. Key Responsibilities: - Monitor live and recorded interactions to evaluate performance - Provide actionable feedback to agents and team leaders - Identify patterns, errors...

Role & responsibilities Interacting with customer for resolving Billing issues International voice process US shift Preferred candidate profile: Should be Good in com skills Minimum 12th PASS . HSC Should be ok working in night shifts Should have At least 1 year experience in international process Preferred candidate profile Loyalty bonus of every 6 months 2 way cab Incentives

Hiring for Team Lead profile for BPO industry

BPO International Banking Support Voice process,1 year as a Team Leader on paper * Rotational Shifts *Manage team *Knows performance metrics *Motivates team Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!

Customer Support Associate Exp- 1+ Years Loc- Pune/Gurgaon/Noida Pkg- Upto 6.5 LPA NP- Immediate Only Ved Prakash 9821726929 ved.imaginators@gmail.com

Role Purpose Consultants are expected to complete specific tasks as part of a consulting project with minimal supervision. They will start to build a core areas of expertise and will contribute to client projects typically involving in-depth analysis, research, supporting solution development and being a successful communicator. The Consultant must achieve high personal billability. Do 1. Consulting Execution An ambassador for the Wipro tenets and values Work stream leader or equivalent and coordinates small teams Receives great feedback from the client Client focused and tenacious in approach to solving client issues and achieving client objectives Organises work competently and ensures tim...

Role Purpose Principal Consultants are expected to have a deep area of consulting expertise, with a good understanding of the clients business landscape and an ability to manage the delivery of consulting solutions that achieve clear business value. The role may have managerial responsibilities in leading a team of consultants and managing quality and internal compliance in business operations. Principal Consultants develop and support closure of sales opportunities through their consulting expertise and client relationships. The Principal Consultant must achieve high personal billability. Do Consulting Execution An Ambassador for Wipro tenets and values Consulting Project manager or equival...

Role Purpose Senior Consultants are able to leverage their experience to deliver discrete projects with minimal supervision. They demonstrate clear understanding of the clients business issues, detailing and tailoring consulting solutions to generate maximum value through idea generation and engagement experience. The Senior Consultant must achieve high personal billability. Do Consulting Execution An ambassador for the Wipro tenets and values, secures great feedback from multiple clients Consulting project Manager or equivalent coordinates teams of consultants, responsible for assuring quality of deliverables Flexible in approach, ability to coordinate resource with expertise in various are...

Trainer/Process Trainer /Soft skills Trainer BPO International Voice Process TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/ WhatsApp cv if you have banking process exp to Sri 8851792136 Neha 8287267407 Required Candidate profile WFO in Gurgaon ONLY, pls apply if can relocate No Jobs in Delhi / Noida Call/ WhatsApp cv if you have banking process exp to Sri 8851792136 Neha 8287267407

Role & responsibilities Interacting with customer for resolving billing issues International chat process US shift Preferred candidate profile Should be good in comms skills Minimum 12th pass , HSC Should be okay working in night shifts Should have atleast 1 year experience in international process. Whatsapp or call - 8381998035 , 9389324029 Email- hr001130587@techmahindra.com

Need Min 1+yrs exp as Quality Manager. Overall 7+yrs exp in Quality with International Banking process exp BPO sector Handled a team of Quality Team Leaders & QA's Fluent in English Australian Shifts Call 8447780697 send CV monu@creativeindians.com

We are hiring for CUSTOMER SERVICE / SALES / TECHNICAL SUPPORT / TRAVEL DOMAIN ETC SALARY RANGE : 3 LPA - 6.5 LPA + lucrative incentives Location : GURGAON / NOIDA REQUIREMETNS - UG/ Graduates both can apply - Fresher / Experienced both can apply - Good communication skills are required. - Immediate joiners only FOR MORE INQUIRY , CONTACT US ON : HR KHUSHBU : 9103247535 HR SHRISHTI : 8079005766 HR BINEETA : 9622399891

Job Title: Team Leader - Escalations/Customer Support Location: Gurugram 6 days Working Point of Contact: Rohan.aggarwal@spinny.com or connect with us at +91-8076997061. Role Overview: We are looking for a Customer Support Team Leader to lead a high-performance support team focused on delivering exceptional service to our customers. This role is best suited for someone who has experience managing large operations teams and thrives in a dynamic environment requiring cross-functional coordination. Key Responsibly Included: Lead and manage a team of 10+ customer support agents to ensure high-quality, timely, and efficient resolution of customer queries. Drive operational excellence by monitorin...

Our team is looking for a "Team Leader" who will manage "Remote Assistance Specialists also known as Teammates" As a Team Leader, you will have the opportunity to leverage your skills and play an essential part in our success story! You will monitor the friendly sidewalk robots designed to deliver parcels, groceries, and food. Even if our robots are 99% autonomous, there's always the need to outsource the difficult decisions to our human operators who are able to solve various social and traffic situations. As a Team Leader, you will manage the day-to-day planning and operations of your team. This includes making sure that each of your Teammates delivers on their Service Level Agreement (SLA...