692 Csat Jobs - Page 3

Job Description: Team Leader Data Annotation Position: Team Leader Data Annotation Location: Gurgaon Experience: Minimum 1 year as a Team Leader (on paper) Education: Graduate (preferred) Industry: IT & BPM (Travel, Transportation, Hospitality domain preferred) Reporting To: Manager – Operations / Project Lead Team Size: 10-15 agents Role Overview: We are seeking a motivated and data-driven Team Leader to oversee a team of agents involved in image and video moderation, including handling afflictive content. The ideal candidate will excel in driving productivity and accuracy, conducting performance reviews, and collaborating with cross-functional teams to ensure smooth operations. This role requires strong leadership, performance management, and stakeholder engagement skills to support a safer digital environment. Key Responsibilities: Operational & Performance Management: Lead a team of 10-15 agents managing image and video moderation tasks. Ensure daily productivity targets (>1000 cases per agent/day) with 99%+ accuracy. Conduct regular 1:1s, weekly reviews, early warning signals (EWS), and Individual Development Plan (IDP) discussions. Provide actionable, data-driven insights to enhance team performance. Team Leadership & Development: Deliver ongoing coaching, audits, and constructive feedback to team members. Foster team well-being and collaborate closely with HR, Learning & Development, Transport, and Payroll departments. Manage team dynamics, motivate agents, and resolve conflicts efficiently. Process Improvement & Stakeholder Management: Share recommendations for process and policy enhancements. Collaborate with stakeholders to streamline workflows and escalate critical issues. Ensure compliance with client guidelines and content moderation policies. Required Skills & Qualifications : Proven experience: Minimum 1 year as a Team Leader in data annotation or content moderation. Hands-on expertise in data annotation for text, image, and video for international clients. Strong performance management and stakeholder engagement skills. Comfortable managing afflictive or sensitive content. Ability to work in flexible shifts as per business requirements. Excellent communication and team management skills. Why Join IGT Solutions? Be part of a global leader with 10,000+ experts and 15 delivery centers worldwide. Work with top travel, transportation, and hospitality brands, driving digital safety. Equal opportunity employer committed to diversity and inclusion. Ready to lead with impact? Apply now and join our mission to create a safer digital world! Visit: www.igtsolutions.com Contact Person : Nidhi Rastogi 8630322833 or share resume at nidhi.rastogi@igtsolutions.com

This role provides extensive technical exposure to IBM Server and Storage support for IBM clients in Eastern India. The Customer Support Engineer will visit client data centers, troubleshoot and resolve server and storage-related issues, and ensure smooth functionality. The position offers valuable opportunities for skill development in troubleshooting, problem determination, and resolution. Beyond technical expertise, the candidate must possess strong customer-handling, relationship management, and interpersonal skills, contributing to overall customer satisfaction and business growth. Roles & Responsibilities: Provide on-site support for IBM Server and Storage systems across client data centers. Troubleshoot, diagnose, and resolve hardware and software issues related to storage and server environments. Follow action plans set by L2/L3 support teams for complex problem resolution. Ensure prompt issue resolution, boosting customer satisfaction (CSAT index). Collaborate with internal teams and document solutions for ongoing improvements. Maintain strong relationships with customers and offer technical guidance. Be flexible to work in different shifts to support 24x7 customer operations. Continuously enhance technical expertise through self-learning and certifications. Travel across Eastern India and beyond as required to support business operations. Required education Bachelor's Degree Preferred education Bachelor's Degree Required technical and professional expertise Minimum 7 years of experience in Server and Storage Support. Advanced hardware troubleshooting and part replacement expertise. Ability to follow L2/L3 support-directed action plans. Unix administration and operating system troubleshooting skills. Basic networking knowledge to aid in system connectivity troubleshooting. Industry certification in Unix administration. Storage administration expertise, including Logical Volume Manager, SAN zoning, Flash Copy, etc. Knowledge of data backup solutions. Strong verbal and written communication skills. Customer handling proficiency for effective problem resolution. Preferred technical and professional experience Expertise in IBM Power and Storage systems (Power 7, Power 8, Power 9, V5K, V7K, DS8K). Certification in RHEL or AIX administration. Knowledge of IBM Spectrum Protect for data backup solutions.

4 years in BPO International Customer Voice process,1 year as a Team Leader on the paper * Rotational Shifts *Manage team of 7-14 *Knows performance metrics *Motivates team Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!

4+ Years of experience on entireMicrosoft EMS suite deployment Microsoft Certification on MS 100 MS 101 will be preferred expected. Knowledge and hands onexperience on Azure AD features like application proxy, MFA, SSO, SSPR. Knowledge and hands onexperience on security features of EMS and Azure AD like AIP, cloud appsecurity. Deep Knowledge and hands onexperience on Azure AD join/Hybrid Azure AD/Windows Autopilot and conditional accesspolicies for Windows 10. Understand and implement newsecurity features of Azure AD, Intune, ATA, MCAS and MDATP. Should have consulting knowledgeon Azure AD, Intune, ATA, MCAS and MDATP features. Provide information and carryimpact analysis of Azure AD and Intune features - AIP, ATP, Risk events, Cloudapp security, Application Proxy. Knowledge and hands onexperience on Windows 10 Ent features. Knowledge and hands onexperience on Co-management. Good verbal writtencommunication skill. The role, responsibilities andgeographical focus will change and develop over time along with the companysrapid growth What you'll do: Mobile device management throughIntune Candidate must have the abilityto work in a variety of environments, have excellent follow-up skills, provide detaileddocumentation, and be able to work effectively and independently Work with other consultants andsales team members to design and execute the technical implementation ofEnterprise Mobility Security solutions based on client requirements and designspecifications Work with EMS Customers toassess their environment, network and software to identify the actions neededfor a smooth and quick Onboarding of Intune (Standalone and Hybrid) and / orAzure AD Premium features Executing on AAD/O365/ EMS cloudsecurity engagements during different phases of the lifecycle assess, design,and implementation post implementation reviews. Deployment and administration ofEndpoint Management (Microsoft Intune, Mobile application management, Configurationmanager, Windows Autopilot, Conditional access policies, etc.) EM+S(Office 365 Security, AZURE Identity Management, AZURE ADPremium features; Privilege identity management, entitlements, access reviews, Azure InformationProtection/RMS, Advanced Threat Analytics/Protection, Microsoft Cloud AppSecurity.) Co-ordinate with customers forbetter understanding of requirements and issues support. Adhere to processes, policiesand procedures laid down by the organization with respect to Service Delivery /Project Delivery. Enhance service levels to buildcustomer trust satisfaction attain high level of CSAT. Adhere to project timelinesSoW and complete/support the project with high level of customersatisfaction.

Job Summary: We are seeking a detail-oriented and experienced Quality Call Analyst to monitor and evaluate inbound and outbound calls to ensure quality standards are met. The ideal candidate will have a strong understanding of call center operations, excellent analytical skills, and a passion for enhancing customer experience through process improvement and agent coaching. Key Responsibilities: Monitor live and recorded calls to evaluate customer service performance based on quality guidelines. Identify trends, gaps, and opportunities for performance improvement. Provide structured feedback and coaching recommendations to agents and team leaders. Maintain and update QA scorecards and evaluation forms. Collaborate with training and operations teams to ensure compliance with company policies and procedures. Generate regular reports on quality scores, trends, and compliance metrics. Participate in calibration sessions to align evaluation standards across teams. Recommend process improvements to enhance service quality and customer satisfaction Requirements: Experience in quality monitoring for voice and non-voice (email/chat) processes. Certification in Quality Assurance (e.g., Six Sigma Yellow Belt, COPC) is a plus. 13 years of experience as a Quality Analyst or in a similar QA role in a call center or BPO. Strong knowledge of customer service metrics, KPIs, and QA tools. Excellent listening and analytical skills. Strong verbal and written communication skills. Proficiency in using call monitoring systems, CRM, and reporting tools (e.g., NICE, Five9, Salesforce, Excel). Ability to handle sensitive and confidential information.

Job description We Are Hiring for International voice Profile -: Associate / Senior Associate (Customer Support) Languages req: Excellent English communication Requirement -: Good Communication Skills Exp-: 1- 5 yrs in int voice Shifts: Rotational Location : Bangalore, Hyderabad Responsibilities and Duties: The primary responsibilities of a Customer Service specialist would be: Handling escalations and complex queries. Manage large amounts of incoming and outgoing calls / Emails/ Chats Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Key skills required: Proven customer support experience or experience as a client service representative Excellent communications skills Ability to listen and active problem solving skills Good interpersonal skills Ability to handle pressure Ability to multi-task, prioritize, and manage time effectively Job Type: Full-time Qualification :Higher Secondary(12th Pass) / Any graduates (Note: All the rounds are Held through telephonic) Email : careers@glympsehr.com NOTE: - Please call or whatsapp Manya @ 9606556306 / 6364808230 / 9606521172 and schedule your telephonic interviews !! !!!Thanks & Regards HR TEAM!!!

MIN 3YR EXP, 1 yr AS BPO QA ON paper exp In International Customer Support Voice Process Audits calls ,audit reports, Call Calibration IMMEDIATE JOINER MUST BANKING PROCESS EXP -Call Whatsapp AMIT 8851792136, Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy

MIN 3YR EXP, 1 yr AS BPO QA ON paper exp In International Customer Support Voice Process Audits calls ,audit reports, Call Calibration IMMEDIATE JOINER MUST BANKING PROCESS EXP -Call Whatsapp AMIT 8851792136, Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy

Must have 1 Year of exp in International voice Process Customer Support Excellent Communication Notice- Immediate Bangalore CTC- 4 to 4.5 LPA Any graduate 5 Days 2 Way Cabs Us shifts Contact- 6205633155(Jaspreet)

4 years in BPO International Customer Voice process,1 year as a Team Leader on the paper * Rotational Shifts *Manage team of 7-14 *Knows performance metrics *Motivates team Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!

We're Hiring: Team Leader Data Annotation Location: Gurgaon | Shifts: Flexible | Experience Required: 1+ year as a Team Leader (on paper) Join IGT Solutions Pvt Ltd , a global leader in IT & BPM services for the Travel, Transportation, and Hospitality industries, and help us shape a safer digital world through effective content moderation. What Youll Be Doing: • Lead a team of 1015 agents handling image and video moderation (including afflictive content) • Drive productivity (>1000 cases/agent/day) and maintain 99% accuracy • Conduct 1:1s, weekly reviews, EWS & IDP discussions • Provide actionable data-driven insights to improve team performance • Deliver regular coaching, audits, and feedback • Ensure team well-being and collaboration with HR, L&D, Transport, and Payroll teams • Share policy/process recommendations and improvements What We’re Looking For: • Minimum 1 year of proven experience as a Team Leader • Hands-on experience in data annotation (text, image, video) for international clients • Strong in performance & stakeholder management • Comfortable managing afflictive content • Willingness to work in flexible shifts Why IGT Solutions? With 10,000+ industry experts and 15 global delivery centers, IGT is redefining excellence in IT-BPM for the world’s leading travel and tech brands. Learn more: www.igtsolutions.com We’re an Equal Opportunity Employer Diversity and inclusion aren’t just buzzwords—they’re our foundation. Ready to lead with impact? Apply now and be a part of something bigger. #HiringNow #TeamLeaderJobs #data annotation #GurgaonJobs #IGTSolutions #LeadershipRoles #DigitalSafety #JoinOurTeam Please share your resume on sonam.singh1@igtsolutions.com

Designation: Team Lead Location: Bangalore Shift: Night Shift Must have: International Chat / voice process in past/current. Telecom process as a Team Lead / Associate Team Lead. Good understanding about Attrition and Shrinkage. Responsibilities Responsibilities: Responsible for delivery of services for a span of 15 to 20 agents Performance monitoring, data analysis for service delivery Coach, train and provide feedback for effective performance management Upkeep MIS and reports as per the program requirement Motivate the staff to exceed customer expectations Maintain compliance to all regulatory requirements for the business Handle additional process responsibilities as and when delegated Computer literate and well versed with MS-Office tools Day to day decision making capability High Level Tasks High Level Tasks: Maintain Customer Engagement through the life of the Customer Request from initiation through to closure Successfully identify the customers requirements; Interpret Customer Contracts to ensure services are billed correctly; Provision the appropriate orders through Client Business Network Provisioning or through other Carrier Provisioning systems (including Design and Commercial Preparation activities as required); Manage Client internal workgroups to deliver to customer or Client project schedules, involving multiple sites, services or a level of complexity requiring project-based coordination. Manage external Vendors to achieve completion within required timeframes; Handover to internal operational groups to ensure seamless Customer Support for New Customer or New LoB. provisioning of mobile voice services provisioning of mobile data services including: blackberry, mobile broadband, GPRS, Microsoft direct push and WIP VPN etc Provisioning and Updates of basic VAS products including: SMS, voicemail, MMS, caller ID, international roaming and surepage etc Email Products including email SMS, SMS broadcast, SMS Gateway etc Other products/services including: Bill on behalf, hardware ordering, OPOM to GSM transfers, porting and corporate employee plans etc Bulk provisioning of mobile products using TTWin/VB scripts Qualifications : Tertiary qualification and or previous international Service Desk experience will be required. However Client may review this inline with market trends. 3-5 years demonstrated experience working in a similar industry (i.e. telecommunications) competency Skills & Knowledge Thorough understanding of Customer support & delivery principles for the telecom domain supported by experience within a Call Centre, Service Desk and Asset Management operations (or similar environment) Thorough understanding of Customer Request management and experience delivering within Customer Service Levels Thorough understanding of Client voice/data (telecom, networking and bandwidth) products, including business rules to provision. Thorough understanding of Services and Customer Premise Equipment delivered by Third Party Providers and how these integrate with Carriage Services Excellent written and verbal communication skills with experience applying these skills to engage professionally with the Customer, Vendors and internal Client workgroups. Understands the requirement to deliver to Customer within agreed timeframes (or Contract Service Levels) and has experience co-ordinating own workload in conjunction with work from other groups to achieve required outcomes Understands the benefits of working systematically to identify root causes, anticipate implications and resolve problems and has experience working in this environment Understands the importance of issue management and can demonstrate ability to escalate issues at the right time, along with initial assessments and suggested resolutions Proven ability to quickly absorb new information about telecommunications offerings and network/telecom provisioning processes and apply to on the job activities Proactive in the establishment of professional relationships at appropriate levels of the customer structure and within Client. Ability to recognise the Commercial impact of a situation and to consider both the Customer and Commercial requirements in decision making High level of spoken and written English Computer literate e.g. Outlook, Word, Excel, Internet Explorer Excellent telephone manner Strong comprehension skills strong time management, Customer Service, product awareness, problem solving and analysis, Attention to detail, Customer contract awareness, Excellent telephone manner, Technical Aptitude, Competencies Customer Focus Communicating Clearly Professional Focus Embracing Change Listening and Questioning skills Teamwork Product knowledge Commitment to culture Concern for quality and standards Relationship building Ability to analyse and solve problems Effective understanding of technology Brand ambassador

Designation: Team Lead Location: Bangalore Shift: Night Shift (Work from Office) Note: Interested candidates can share their resume to hr.lateral@247.ai Must have: International Chat / voice process in past/current. Telecom process as a Team Lead / Associate Team Lead. Good understanding about Attrition and Shrinkage. Responsibilities Responsible for delivery of services for a span of 15 to 20 agents Performance monitoring, data analysis for service delivery Coach, train and provide feedback for effective performance management Upkeep MIS and reports as per the program requirement Motivate the staff to exceed customer expectations Maintain compliance to all regulatory requirements for the business Handle additional process responsibilities as and when delegated Computer literate and well versed with MS-Office tools Day to day decision making capability High Level Tasks: Maintain Customer Engagement through the life of the Customer Request from initiation through to closure Successfully identify the customers requirements; Interpret Customer Contracts to ensure services are billed correctly; Provision the appropriate orders through Client Business Network Provisioning or through other Carrier Provisioning systems (including Design and Commercial Preparation activities as required); Manage Client internal workgroups to deliver to customer or Client project schedules, involving multiple sites, services or a level of complexity requiring project-based coordination. Manage external Vendors to achieve completion within required timeframes; Handover to internal operational groups to ensure seamless Customer Support for New Customer or New LoB. provisioning of mobile voice services provisioning of mobile data services including: blackberry, mobile broadband, GPRS, Microsoft direct push and WIP VPN etc Provisioning and Updates of basic VAS products including: SMS, voicemail, MMS, caller ID, international roaming and surepage etc Email Products including email SMS, SMS broadcast, SMS Gateway etc Other products/services including: Bill on behalf, hardware ordering, OPOM to GSM transfers, porting and corporate employee plans etc Bulk provisioning of mobile products using TTWin/VB scripts Qualifications: Tertiary qualification and or previous international Service Desk experience will be required. However Client may review this inline with market trends. 3-5 years demonstrated experience working in a similar industry (i.e. telecommunications) competency Skills & Knowledge: Thorough understanding of Customer support & delivery principles for the telecom domain supported by experience within a Call Centre, Service Desk and Asset Management operations (or similar environment) Thorough understanding of Customer Request management and experience delivering within Customer Service Levels Thorough understanding of Client voice/data (telecom, networking and bandwidth) products, including business rules to provision. Thorough understanding of Services and Customer Premise Equipment delivered by Third Party Providers and how these integrate with Carriage Services Excellent written and verbal communication skills with experience applying these skills to engage professionally with the Customer, Vendors and internal Client workgroups. Understands the requirement to deliver to Customer within agreed timeframes (or Contract Service Levels) and has experience co-ordinating own workload in conjunction with work from other groups to achieve required outcomes Understands the benefits of working systematically to identify root causes, anticipate implications and resolve problems and has experience working in this environment Understands the importance of issue management and can demonstrate ability to escalate issues at the right time, along with initial assessments and suggested resolutions Proven ability to quickly absorb new information about telecommunications offerings and network/telecom provisioning processes and apply to on the job activities Proactive in the establishment of professional relationships at appropriate levels of the customer structure and within Client. Ability to recognise the Commercial impact of a situation and to consider both the Customer and Commercial requirements in decision making High level of spoken and written English Computer literate e.g. Outlook, Word, Excel, Internet Explorer Excellent telephone manner Strong comprehension skills strong time management, Customer Service, product awareness, problem solving and analysis, Attention to detail, Customer contract awareness, Excellent telephone manner, Technical Aptitude, Competencies: Customer Focus Communicating Clearly Professional Focus Embracing Change Listening and Questioning skills Teamwork Product knowledge Commitment to culture Concern for quality and standards Relationship building Ability to analyse and solve problems Effective understanding of technology Brand ambassador

As the Associate - Program Coordinator for the Online Program at IIDE, you will play a crucial role in delivering an exceptional experience to students. This includes managing virtual classrooms, coordinating with trainers and students, ensuring proper utilization of the Learning Management System (LMS), and overseeing various administrative and operational tasks. You will also analyze and improve student satisfaction and loyalty through CSAT and NPS monitoring. What Youll Do Classroom Setup and Management Coordinate and set up online and hybrid classrooms to ensure seamless sessions. Manage trainer schedules using Google calendars to optimize availability and coordination. LMS and Reporting Oversee the Learning Management System (LMS) to ensure its effective utilization by trainers and students. Generate, analyze, and present reports on course progress and other key metrics to management. Student Orientation and Coordination Conduct virtual orientation sessions to familiarize students with the program, LMS, and support tools. Serve as the primary point of contact for students, resolving queries via CRM, calls, emails, and WhatsApp. Industry Engagement Coordinate with industry professionals for guest sessions, enhancing the learning experience. Act as a support liaison for trainers, addressing any program-related concerns. Course Monitoring Track and ensure course progress aligns with predefined schedules and quality benchmarks. Communicate updates about schedules, deadlines, and program details effectively to trainers and students. CSAT and NPS Monitoring Measure and improve CSAT (Customer Satisfaction Score) by analyzing feedback and addressing improvement areas. Track NPS (Net Promoter Score) to enhance program satisfaction and identify factors influencing student referrals. SOP Compliance and Moderation Ensure all program activities align with predefined Standard Operating Procedures (SOPs). Assist in the moderation of final course results and oversee the generation of marksheets. Data Management Follow up on the NSDC portal for accurate data uploads and certificate generation. Analyze and compile feedback and statistical data, presenting detailed reports weekly and monthly. Who You Are Must-Have Minimum 2 years of experience in program coordination, student operations, or a related role. Excellent communication skills, both written and spoken (English). Proficiency in Google Workspace (Sheets, Docs, GDS, etc.). Knowledge of tools like WhatsApp Messenger, Zoom, and email automation tools (GMass, Mail Merge, or MailChimp) is a plus. Proficient LinkedIn user for professional outreach. Qualification Graduation/Postgraduate degree in any stream. Strong written and verbal communication skills in English. Should Have Experience in student coordination or educational operations is desirable. Nice to Have Additional experiences or skills in educational management or operations. Certifications or training that could enhance performance in the role.

Key Requirements: Location: Shillong Should have worked in International BPO (no domestic) Flexible for US shift Lean Six Sigma Green Belt certified, Should have worked on DMAIC projects, minimum 6 years of transactional quality experience, experience on minitab is an added advantage Knowledge of 7 QC tools and statistical tools Handled a good span of control, should have worked at manager level for at least 2-3 years. Job Description: Mandatory requirement: Should have transactional quality experience Should be able to use quality tools and should have analytical bent of mind Six sigma green belt certification Experience in retail sector will be an added advantage Should have worked on at least 2 - 4 projects Client Interaction Should be comfortable to work in rotational shift BPO sector experience Job Responsibilities 1. Client interactions 2. Manage and develop improvement plans in liaison with other department(s) 3. Effective resource utilization 4. Meeting & exceeding defined KPIs 5. Able to motivate team members. 6. Manage Operations Quality Team a. Effective resource utilization b. Meeting & exceeding defined KPIs c. Able to motivate team members d. Initiate KPI projects 7. Assures effective process and policy mechanisms are in place 8. Develops and assures compliance with the Service Level Agreements between internal and external customers 9. Assures confidentiality and integrity of data 10. Assures implementation of compliance with the Information Technology Standards (System checks, whitelist) 11. To oversee risk management activities across the Program 12. Developing, establishing, and maintaining an effective system-wide compliance and ethics program designed to prevent, monitor, detect, and respond to non-compliance and recommend corrective actions to fully meet regulatory requirements. This includes a system of education and training to promote compliance awareness. 13. Identify and address compliance gaps (issues or processes where compliance risk exposure exists or accountability is not clear), particularly where such issues involve more than one functional unit. 14. Ensure audits like contractual, compliance (BGC, access management) are conducted. Also assessments with various departments Minimum requirements (Education Qualification & Work Experience) Education Qualification : Graduate & above (Any Discipline) Certification / Trainings if any: Green belt certified

Roles and Responsibilities Manage international process team, ensuring efficient operations and meeting SLAs. Oversee AHT, shrinkage control, attrition management, KPIs (NPS), and rostering processes. Develop strategies to improve CSAT scores through effective communication with clients. Collaborate with cross-functional teams to resolve issues related to BPO operations. Ensure compliance with industry standards and regulations in the BPO sector. Contact - Neelam HR - 9594690866

About Welspun Entity* Welcome to Welspun Transformation Services Limited (WTSL), where innovation, digital transformation, and customer-centric excellence come together. As part of the Welspun Group, we are at the forefront of automation and business services, working across industries with a focus on cutting-edge technologies such as AI, ML, and RPA. Since our founding in August 2018 with 92 employees, we've grown to over 500 members across multiple locations, showcasing our commitment to operational excellence and inclusivity. At WTSL, we prioritize diversity, with 34% women in our workforce and flexible policies like maternity, paternity, and menstrual leave. Our goal is to increase female representation to 40%. We foster a family-like work environment through initiatives like Fam-Jam and wellness programs, and our Great Place to Work certification highlights our commitment to employee well-being. Working at WTSL means being part of impactful projects for global clients, while growing professionally through extensive learning opportunities. Join us as we continue our transformational journey, where your ideas and contributions will be valued, and you can make a meaningful impact in the world of business services Job Purpose/ Summary* As a Customer Success Manager (CSM), you will be responsible for developing and maintaining strong relationships with customers to ensure their satisfaction, retention, and long-term loyalty. You will serve as the primary point of contact for customers, addressing their inquiries, resolving issues, and providing strategic solutions tailored to their needs. This role is critical in driving customer engagement, identifying upselling or cross-selling opportunities, and collecting feedback to enhance products, services, and overall experience. Job Description* As a Senior Manager in the CRM department, the successful candidate will be responsible for managing and enhancing customer relationships, ensuring customer satisfaction, and driving business growth. They will be expected to work closely with the CEO's office on critical business generation initiatives and manage relationships with key stakeholders. The role requires a strong customer and business-centric approach, with a focus on delivering results. Principal Accountabilities* Develop and implement customer relationship management strategies to enhance customer satisfaction and loyalty. Recommend, implement, and drive feedback mechanisms such as NPS (Net Promoter Score) and CSAT (Customer Satisfaction Score) to evaluate customer satisfaction, identify service improvement areas, and strengthen customer relationships.Work closely with the CEO's office on critical business generation initiatives, identifying new opportunities for growth and expansion. Manage relationships with key stakeholders, ensuring their needs and expectations are met and that they are kept informed of any significant developments. Foster a customer-centric culture within the organization, promoting the importance of customer satisfaction and the value of long-term customer relationships. Use business and commercial acumen to make informed decisions that benefit both the customer and the organization. Demonstrate a global mindset, understanding and responding to global trends and developments that may impact the organization and its customers. Encourage entrepreneurship and innovation within the team, promoting the development of new ideas and approaches. Lead and manage the team, fostering a culture of excellence and ensuring all team members are motivated, engaged, and performing at their best. Use strong interpersonal skills to build and maintain effective relationships both within and outside the organization. Pay attention to detail and use critical thinking skills to solve complex problems and make sound decisions. Influence others to achieve results, driving the team and the organization towards the achievement of its goals. Key Interactions* 1. Stakeholder Engagement 2. Client Relations 3. Cross-Functional Collaboration 4. External Communication 5. Internal Communication Experience* 10 - 18 Years Relevant Industry* IT Services & Consulting,BPO,Analytics / KPO / Research Education Degree* Under Graduate Specializations* Others Language Proficiency* ENGLISH,HINDI Certifications* Skill* 1. Interpersonal Relationship 2. Detail Orientation & Influencing 3. driving results & Critical Thinking 4. Interpersonal Relationship 5. Detail Orientation & Influencing 6. driving results & Critical Thinking

Process Trainer /Soft skills Trainer BPO TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/Whtapp cv to Amit 8178259405 Neha 8287267407

Role & responsibilities Lead and motivate a team within the sales voice domain, ensuring that the team meets and exceeds performance targets. Develop and implement effective strategies to drive team performance. Regularly monitor team metrics and provide constructive feedback to ensure goals are achieved. Facilitate career progression for team members by identifying development needs, offering coaching, and supporting their professional growth within the organization. Handle change management requests by raising them promptly and following through to ensure successful implementation across the team. Demonstrate the ability to work independently with minimal guidance, efficiently managing tasks and responsibilities to achieve team objectives. Exhibit strong self-motivation and initiative, actively seeking opportunities to enhance the team's performance and address challenges proactively. Possess excellent people management skills, including conflict resolution, team building, and fostering a positive and collaborative team culture. Ensure all team members are well-versed in their Key Result Areas (KRAs) and understand their roles and responsibilities within the team. Collaborate effectively with other departments and stakeholders to streamline processes and enhance team productivity. Maintain up-to-date knowledge of industry trends and best practices to ensure the team remains competitive and innovative in its approach. Experience in the insurance sales domain, with a demonstrated understanding of industry-specific challenges and opportunities. Proven track record of successfully managing and developing high-performing sales teams in a fast-paced environment. Preferred candidate profile 1.5+ years of experience as a team leader. 3+ years of overall experience in the CSR voice domain. Strong people management and motivational skills. Ability to manage work efficiently with minimum guidance. Shifts timings: 12X7 9 hours, 6 days working Week Off : Rotational Off

Domain: US Telecom Inbound Chat Process- B2C Location: Hinjewadi Phase 3, Pune Shift: US Rotational Night Shifts Mode: Work From Office Age: Up to 38 years Candidate must have a laptop Contact - Divyanshi (8905115503) Perks and benefits 2 Way Cab Incentives

Hiring For International voice process Inbound Customer Service Excellent verbal Communication Skills Required Rotational Shifts WFO Location- Gurugram Both Side Cabs Salary Upto 35k in hand Call/Whatsapp AVNEET KAUR 8588840209 Required Candidate profile *Requirement: Min 1 year of experience in international BPO customer service voice process Graduate/Undergradute both can apply *Mandate: Excellent Communication Skills

RECRUITING FOR VOICE PROCESS ONE YEAR INTERNATIONAL VOICE EXPERIENCE IS MANDATE 24*7 WORKING CULTURE + BOTH SIDE CAB SUPERLATIVE COMMUNICATION REQUIRED SALARY UPTO 40K IN HAND CONTACT AVNEET KAUR 8588840209 Required Candidate profile GRAD/UNDERGRAD CAN APPLY IMMEDIATE JOININGS ONLY WALKIN INTERVIEWS ONLY IN NOIDA

International chat exp is mandatory Qualification – Undergraduate/ Graduate CTC – Up to 4.8 LPA Location - Pune Notice - Immediate joiners Shift – us shifts 5 days working, 2 days rotational off Contact - 9216673933 (Bhagyashree) Perks and benefits Night shift allowances Incentives 2 way Cab

International voice exp is mandatory Qualification – Graduate CTC – Up to 5 LPA Location - Pune (Hinjawadi Phase3) Notice - Immediate joiners Shift – us shifts 5 days working Contact - 9216673933 (Bhagyashree) Required Candidate profile Perks and benefits Night shift allowances Incentives 2 way Cab

Hiring for UK Airline International Chat Process DIRECT PAYROLL Min 1 year exp in live/web chat Good Communication 24/7 SHIFTS 5days working NOIDA Loc BOTH SIDE CAB SAL- 40K CTC + 8,800 ALLOWANCE + Travel Benefits WhatsApp ur CV- Mehak 9711488408 Required Candidate profile GOOD VERBAL & WRITTEN COMMUNICATION SKILLS MIN 1 YEAR EXP IN INTERNATIONAL CHAT PROCESS- LIVE OR WEB CHAT(NO TEMPLATE-BASED CHAT) TYPING SPEED SHOULD BE AT LEAST 30 WITH 90% ACCURACY