2804 Csat Jobs - Page 3

About The Role Role Purpose Principal Consultants are expected to have a deep area of consulting expertise, with a good understanding of the client’s business landscape and an ability to manage the delivery of consulting solutions that achieve clear business value. The role may have managerial responsibilities in leading a team of consultants and managing quality and internal compliance in business operations. Principal Consultants develop and support closure of sales opportunities through their consulting expertise and client relationships. The Principal Consultant must achieve high personal billability. Do Consulting Execution An Ambassador for Wipro tenets and values Consulting Project ma...

About The Role Role Purpose Principal Consultants are expected to have a deep area of consulting expertise, with a good understanding of the client’s business landscape and an ability to manage the delivery of consulting solutions that achieve clear business value. The role may have managerial responsibilities in leading a team of consultants and managing quality and internal compliance in business operations. Principal Consultants develop and support closure of sales opportunities through their consulting expertise and client relationships. The Principal Consultant must achieve high personal billability. Do Consulting Execution An Ambassador for Wipro tenets and values Consulting Project ma...

About The Role Role Purpose Senior Consultants are able to leverage their experience to deliver discrete projects with minimal supervision. They demonstrate clear understanding of the client¢??s business issues, detailing and tailoring consulting solutions to generate maximum value through idea generation and engagement experience. The Senior Consultant must achieve high personal billability. Do Consulting Execution ¢?¢ An ambassador for the Wipro tenets and values, secures great feedback from multiple clients ¢?¢ Consulting project Manager or equivalent coordinates teams of consultants, responsible for assuring quality of deliverables ¢?¢ Flexible in approach, ability to coordinate resource...

About The Role Role Purpose The purpose of the role is to provide timely, accurate and quality MIS reports, dashboards to the external & internal stakeholders of account(s) as per the defined process and standards of security and compliance Do Prepare timely and accurate MIS reports and dashboards as required by the stakeholders Interact and work closely with management, internal stakeholders & clients to understand the business information needs Ensuring all reports & dashboards are prepared as per stakeholder requirements as per the desired frequency (weekly/ monthly/ quarterly) Ensure regular review with the MIS Team Lead for 100% accuracy before populating any customized dashboard or gen...

Quality analyst- International process International BPO Rotational Shifts and off 5 days working

Were looking for a strategic leader with 15+ years in US Healthcare technology , combining delivery leadership, solution architecture, and AI innovation . You’ll lead large-scale healthcare programs, drive cloud-native solutions ( Azure/AWS ), and champion AI-driven transformation across delivery teams. Key Responsibilities Oversee end-to-end healthcare tech delivery ( Provider, Payor, RCM, EHR/EMR ). Architect scalable, secure, and modern systems using DevOps, CI/CD, and microservices . Mentor teams and build healthcare domain capabilities. Must-Have Requirements Strong technical foundation ( Java / .NET / Python ). Deep healthcare domain knowledge. Leadership across $5M–$10M , with strong ...

Role & responsibilities Resolve international customer queries over chat. Minimum 6months of international dual chat exp. Identify and assess customer needs to achieve satisfaction. Build sustainable relationships and trust with customer account through open and interactive communication. Requirements and skills Prove customer support experience or experience as a client service representative. 35+WPM Typing speed with 90+accuracy. Familiarity with CRM system and practices. Customer orientation and ability to adapt/respond to different types of characters. Excellent communication and presentation skills. Ability to multi-task, prioritize and manage time effectively. Dual chat concurrency. Pe...

Location: Noida Experience:2-4years Type: Full-time, In-office ABOUT MUUN HOME Muun Home is a design-first home brand blending European minimalism with Indian colours, textures, and craftsmanship. We create original, thoughtful home products that bring warmth, personality, and comfort into modern Indian homes. At Muun Home, customer conversations, marketplace growth, and on-ground brand presence all go hand in hand. ROLE OVERVIEW Were looking for a Customer Support & Growth Executive who enjoys conversations, is proactive, and likes being involved in different parts of a growing D2C brand. This role combines customer support, marketplace growth support, operations, and on-ground events. KEY ...

You make sound judgments and promote a customer/member-focused environment. You optimize execution and results. You inspire commitment through communication and influence. You demonstrate adaptability while thinking and acting strategically. You proactively lead volunteer activities, programs, and initiatives in order to improve the community. You build and sustain internal and external relationships. Flexible to work in shifts. About Team The Walmart Contact Center specializes in providing best-in-class service to customers, stores, and associates via phone, chat, email. We are a metrics driven center dedicated to driving results where our associates thrive in this high-volume environment t...

Role & responsibilities Manage the Voice FPOC team for a credit services provider. Oversee people management, performance, night-shift operations, and rotational work offs , including potential weekend coverage. Ensure delivery of excellent customer service, strong customer outcomes, and NPS performance while handling complex customer queries. Collaborate effectively with on-shore and off-shore teams to maintain high service standards. Job Title: Assistant Manager Location: Pune (Work from Office) About the Role: Manage the Voice / Chat First Point of Contact (FPOC) team for a leading credit services provider. The role involves overseeing people management, team performance, night-shift oper...

Project Role : Custom Software Engineer Project Role Description : Analyze, design, code and test multiple components of application code across one or more clients. Perform maintenance, enhancements and/or development work. Must have skills : Machine Learning Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Software Development Engineer, you will engage in a dynamic work environment where you will analyze, design, code, and test various components of application code across multiple clients. Your typical day will involve collaborating with team members to ensure the successful implementation of soft...

Role Overview You will lead the CX, quality, and process?excellence function for CREW Concierge. Your mission is to build and maintain best?in?class customer experience, drive consistent service delivery, build central governance and quality control, and shape the horizontal CX strategy for the vertical. You'll own training, quality assurance, process design/improvement, and ensure that every customer interaction meets high standards of consistency, reliability and delight. Key Responsibilities Process Design & Optimization: Define, document and continually refine all CX and operations workflows, SOPs powered with AI & Tech, governance frameworks from request intake to fulfillment to post?se...

Hi Job Seekers, Job Title: Quality Analyst Chat Process Location: Noida CTC: Up to 5 LPA Working Days: 5.5 Days (Rotational Shifts) We are looking for an experienced Quality Analyst (QA) to monitor and evaluate chat interactions to ensure high-quality customer experience and adherence to company standards. Key Roles & Responsibilities: Monitor and evaluate chat interactions to ensure compliance with quality standards, SOPs, and client guidelines Conduct regular quality audits and share detailed feedback with agents and team leaders Ensure adherence to SLAs, KPIs, and CSAT targets Maintain documentation of quality findings and action plans Assist in process improvement and best practice imple...

Role Overview We are hiring a Senior Product Owner / Product-focused Business Analyst to drive product development across a suite of contact center AI products. This role owns prioritization, requirements, and delivery across voice self-service, real-time agent assist, and AI-driven analytics. You will work closely with customers, engineering, and AI teams to ship meaningful product increments every sprintwithout losing sight of ROI, feasibility, or data consistency. This is a hands-on product execution role, not a strategy-only or ML engineering position. Required Experience & Skills 7+ years of experience as a Product Owner, Product Manager, or Senior Business Analyst Strong hands-on exper...

Looking at candidates with team leader experience on papers(TRAVEL PROCESS) EXCELLENT COMMUNICATION - MANDATE Min 5 - 10 yrs of overall experience with 1.5yrs as a TL on papers , managed a travel process or currently taking care of the same Required Candidate profile Call Vikas 8527840989 Email vikasimaginators@gmail.com 5 days working Job location Noida and Mohali CTC can go upto 7.5L depending upon the last CTC and experience

Sr. Manager, Agentic AI/Chatbot Engineer Role Name: Sr. Manager, Agentic AI Chatbot Engineer Department Name: AI & Data Science Role GCF: 6 ABOUT THE ROLE Role Description: Amgen is seeking a Sr. Manager, Agentic AI/Chatbot Engineer to lead the design, development, and deployment of enterprise-scale agents and conversational bots . You will own the end-to-end architecturefrom orchestration and retrieval to safety, observability, and CI/CDso our agents reliably solve real business problems across R&D, Manufacturing, and Commercial. As a senior IC player-coach, youll set technical standards, mentor teams, and partner with Security, Compliance, DevOps, and Product to ship secure, resilient, and...

Project Role : Custom Software Engineer Project Role Description : Analyze, design, code and test multiple components of application code across one or more clients. Perform maintenance, enhancements and/or development work. Must have skills : Machine Learning Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Software Development Engineer, you will engage in a dynamic work environment where you will analyze, design, code, and test various components of application code across multiple clients. Your typical day will involve collaborating with team members to ensure the successful implementation of soft...

Title: Quality Analyst (Work From Home) Company Name : Rhysley Private Limited Location: Work from Home Working Days : 6 Days (Rotational) Working Time : Rotational 9 Hour Shift (5 pm to 12 pm IST) Job Description (JD): Sales Quality Analyst Role Overview: The Sales QA will be responsible for monitoring, auditing, and evaluating sales calls and communications to ensure adherence to company processes, compliance standards, and quality benchmarks. The role will provide actionable insights, coaching inputs, and reports to improve overall sales performance and conversion rates. Key Responsibilities: Call & SOP Auditing Listen to live and recorded sales calls. Review WhatsApp/email/chat Data for ...

Job Description Team Lead (AdWords) Company: Teleperformance Location: Hyderabad CTC: Up to 6 LPA Shifts & Week-offs: Rotational Shifts | Rotational Week-offs HR Contact Details: Charlie - 7330616341 (Do not call please what's app your resume) Role Overview Teleperformance is looking for an experienced and dynamic Team Lead – AdWords to manage and mentor a team of digital advertising professionals. The ideal candidate will be responsible for driving team performance, ensuring quality deliverables, and meeting business objectives within defined timelines. Key Responsibilities • Lead, manage, and mentor a team of 12–15 resources, fostering a collaborative and high-performance work environment....

Job Description Team Lead (AdWords) Company: Teleperformance Location: Hyderabad CTC: Up to 6 LPA Shifts & Week-offs: Rotational Shifts | Rotational Week-offs HR Contact Details: Charlie - 7330616341 (Do not call please what's app your resume) Role Overview Teleperformance is looking for an experienced and dynamic Team Lead – AdWords to manage and mentor a team of digital advertising professionals. The ideal candidate will be responsible for driving team performance, ensuring quality deliverables, and meeting business objectives within defined timelines. Key Responsibilities • Lead, manage, and mentor a team of 12–15 resources, fostering a collaborative and high-performance work environment....

Role Objective : Functional /Business Responsibilities: • Comprehend and resolve the Customers concerns/ requirements by gathering/recording an appropriate level of information to determine the nature of the query/request and action required. Processing each call / mail / chat in accordance with IL standards. Documenting / Recording transactions and the necessary follow-up requests with other functions by completing forms and record logs • Provide/take relevant information and update the system/s accordingly. Where the query cannot be successfully concluded at the first point of contact, provide the relevant functional area with a clear and concise written/verbal summary of the situation and...

Key Responsibilities Customer Support Operations Manage daily customer support operations across phone, email, WhatsApp, live chat, and ticketing systems. Ensure timely and accurate resolution of customer queries, complaints, and escalations. Define and monitor SLAs, CSAT, NPS, TAT, and other CX metrics. Handle critical escalations and ensure root cause analysis and corrective actions. After-Sales & Service Management Oversee after-sales processes including returns, replacements, refunds, warranties, and service requests. Coordinate with authorized service centers, brands, logistics partners, and internal teams. Ensure smooth repair and service workflows with minimal customer friction. Monit...

About the Role We are seeking a highly experienced Vice President of Customer Success Engineering to lead our implementation and delivery organization for large health systems, payers, and provider groups. This leader will oversee a 300+ member multi-disciplinary team responsible for onboarding customers onto the Innovaccer platform and ensuring successful deployments with measurable outcomes. The ideal candidate brings a rare combination of deep healthcare delivery expertise, strong technical grounding in healthcare data standards, proven large-scale delivery leadership, and exceptional operational and financial discipline.You will own end-to-end implementation outcomes, including delivery ...

About the Role Were looking for a dynamic, data-driven leader to scale and optimize our Customer Success Operations. As a Director/ Senior Director- Customer Success Operations, you will play a pivotal role in ensuring that our global Customer Success teams deliver measurable value to customers and drive sustainable growth for the business. This is a senior leadership role for someone who thrives at the intersection of operations, strategy, and customer advocacy. You will focus on optimizing key success metrics like Net Revenue Retention (NRR), Gross Retention, Adoption, Health Scores, Expansion ARR, and NPS. In our fast-paced, high-growth environment, this role requires a strategic thinker ...

JOB DESCRIPTION: Growth & Marketing Executive (Qatobit) Position: Growth & Marketing Executive Department: Marketing & Communications Location: Chennai Type: Full-time or Contract About Qatobit Qatobit is a modern digital asset platform built on trust, transparency, and smart trading solutions. We are building a global crypto ecosystem with education, safety, and innovation at its core. Role Overview We are looking for a creative and proactive Marketing Executive who can manage Qatobits daily online presence. You will create content, schedule posts, engage with users, track trends, and help shape the brand voice. This is an early-stage role for someone who wants to build from zero , not mana...