913 Csat Jobs - Page 3

Hiring for International Customer Support (Voice / Chat / Semi-voice) Roles and Responsibilities Handle international customer calls, emails, and chats to provide exceptional customer service. Resolve customer queries related to products/services in a timely and professional manner. Minimum 6 months BPO experience Undergrad/Graduate Rotational Night Shifts | 5 Days Working Both-side Cabs CTC up to 30K | TH 26K | Incentives up to 7.5K Retention Bonus: 60K (as per policy) CONTACT: Kamya- 9084148502

Total 4 yrs out of this 1yr TL exp ON PAPER, max CTC 5LPA Inbound Customer Support Voice Process DOMESTIC SLA, AHT, Attrition, Shrinkage, CSAT, Quality Immediate Joiner Graduate Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile Work From Office-Bangalore Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Must Knows-English and Hindi Perks and benefits PF & ESIC plus Good Leave policy

MIN 3YR EXP, 1 yr AS BPO QA ON paper exp In International Customer Support Voice Process Audits calls ,audit reports, Call Calibration IMMEDIATE JOINER Call Whatsapp ONLY IF HAVING BANKING PROCESS EXP -AMIT 8851792136, Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy

Required: Min. 1 Year' Experience into Customer Support Languages Preferences: Hindi and English is must Should be an immediate joiner Location: Bangalore Qualification 12+ Work from office CTC: 27k (Take home 22k) 6 Days Working; 1 day rotational off Day Shifts Contact: HR Varsha 9251688428

Min. 6 years of Overall Experience in Voice / Email / Chat process Relevant Experience – Minimum 2 year as an Assistant Manager Operations in Customer Service Industry. candidates should be graduate with excellent communication .Interested apply

Urgent Hiring - TL's and QA's (International Campaign) Greetings from Ienergizer !! We are currently hiring for the below leadership positions for international campaign. Interested and relevant applicants can share their CV on vanshika.kakkar@ienergizer.com or can WhatsApp on 9289640609 Team Leader - Ops * Applicants should have minimum 1 year of international experience in a Team Leader role * Prior Customer Support and BPO experience is mandatory * Strong communication & team management skills * Salary: Up to 8.4 LPA * Rotational shift - 5 Days working Quality Analyst * Minimum 1 year of experience as a QA (must be on paper) * Prior experience in international BPO is a must * Excellent communication Skills * Knowledge of quality metrics and QC tools * Salary: Up to 6.2 LPA ~ No Cabs ~ Virtual and F2F interviews ~ Immediate Joiners preferred ~ Required Excellent Communication Skills For more information about us, visit our website: www.ienergizer.com To apply, send your updated CV to: vanshika.kakkar@ienergizer.com Or reach out to me directly at: 9289640609 Looking forward to connecting with you Best Regards, Vanshika Kakkar TL - HR 9289640609

Must have Min 1+yrs exp as a Team Leader from International Voice ECommerce Process BPO. Team Leader from ECommerce International Voice process. Must know KPI's CSAT/NPS/AHT US Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com

Skill required: Order to Cash - Cash Application Processing Designation: Order to Cash Operations Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization.Cash application team lead will be responsible in managing day today cash applications work such as , Workload distribution, Daily reconciliations, Unapplied numbers, daily productivity tracking, dispute resolution, Email responses to accounting & Bank queries & all metrics are met along with any operational issues to be flagged or escalated. Responsible to perform data integration of KPI s (Financial, CSAT & operationally) with managing data integrity. What are we looking for Oversee the distribution of the teams workload, ensuring all metrics are achieved and issues are escalated appropriately.Execute detailed account reconciliations to identify and resolve disputed receivables related to missing payments.Actively manage performance metrics for account portfolio. Ensure desktop procedure and local work instruction is updated on a timely mannerProvide monthly metric reports accompanied by proactive analysis Raise issues in accordance with escalation policy Preparation and initial review of management reports in line with Clients and Accentures requirementsAttend client meeting to discuss account performance and address issues as requiredPreparation and consolidation of reportsAssist in the preparation of management reports in line with Clients and Accentures requirementsAdherence to clients policies and proceduresProven experience in utilizing processes and tools to drive the reporting team in completing tactical tasks and meeting SLA delivery.Demonstrated understanding of stakeholder mapping (including other Accenture teams and Meta POC) and cross-functional interactions to facilitate comprehensive solutions.Ensure high-quality service delivery by managing critical points and enhancing the execution of individual tasks.In-depth understanding of root causes of potential problems and timely escalation of risks to the manager.Ability to guide the team in resolving out-of-DTP situations and solving complex issues under pressure.Collaborate to solve complex scenarios and inspire a proactive spirit within the team.Reliable and proactive approach to entrusted tasks, with a knack for thinking outside the box.Adaptable, especially during month, quarter, and year-end closings.Fluent in English, both oral and written, to effectively communicate with clients and teams.Possesses exceptional business acumen to effectively guide the reporting team Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Min 5 years of demonstrated work experience in managing 10+ analysts within Cash applications processes. Strong stakeholder management and communication skills, related process domain expertise and experience, supervisory skills 1-2 years of experience in leading and motivating a team of 10+ analysts to achieve goals Qualification Any Graduation

Looking for min 1 year of exp in International Voice Process(Customer Support) Location- Pune and Bangalore WFO| 5 Days working Rotational Night shifts Any Graduate CTC- 5.75 LPA+ Variables Both way cabs

What You'll do: Were looking for someone who gets people and knows how to design systems that make them feel seen, supported, and understood As our Customer Experience & Support Manager, youll own how users experience Neurostellar, from onboarding and queries to feedback and community moments Youll handle the details, build the systems, and bring a clear, human voice to every interaction This is a hands-on role for someone whos organized, thoughtful, and energized by solving both individual issues and structural ones Youll help shape the CX function from the ground up and grow into its future lead What Youll Own Design and manage the end-to-end customer journey Respond to support queries across channels (email, chat, community) Set up and manage CX tools (CRM, helpdesk, feedback forms, knowledge base) Build communication flows (nudges, onboarding, updates) Capture user feedback and turn it into product insights Collaborate with product, tech, and brand teams Support and co-lead community engagement efforts Track and report CX metrics (CSAT, NPS, response time, etc) Who Are You 03 years in customer experience, support, or engagement roles Strong communicator can write clearly or use AI tools to craft effective messages Hands-on with CRM/helpdesk tools (e-g, Zendesk, Freshdesk) Can understand Neurostellars science and tech, and explain it simply Systems thinker builds scalable processes, not just solves tickets Thrives in fast-paced, dynamic startup environments Bonus: Built or been part of online/offline communities Extra Bonus: Background or interest in psychology, behavioral science, or design thinking What Success Looks Like Users feel supported, heard, and engaged Support flows are efficient, clear, and scalable Feedback loops are in place and informing product Youre owning CX systems end-to-end with confidence and care

Hi Job-Seekers!!! Greeting from ShiningstarsITPL!! HIRING FOR OPERATIONS TEAM LEAD POSITION FOR MULTINATIONAL BPO Location- Bangalore (Shivaji Nagar & Kundlu Gate) Position - Team Lead Requirement - Graduate with minimum 1 year as Operations Team Lead & Total 4 years Experience in BPO can Apply. ROLE & RESPONSIBILITIES Managing and overseeing the work of employees Monitoring employee performance and providing feedback Assisting in administrative tasks like scheduling meetings Assisting the manager in organising, planning and implementing strategy Handling inventory management and ordering supplies Training and coaching new employees Maintaining records and files Assist in budgeting and resource allocation Salary - upto 5LPA (Depending upon last drawn) Interview Mode - Walk-in Language - English + Hindi Apply Now! Don't miss this opportunity to kick-start your career with a professional and growth-oriented company. Contact Person: Kaynat Khan (Team Leader) Mobile: +91-8957778258 Drop a text or WhatsApp your resume for quick response and interview scheduling. Thanks & Regards Kaynat Khan Team Leader ShiningstarsITPL

Total 6 Yrs exp out of this 1.5 yrs exp as a Assistant Manager Quality Call Callibration CSAT Manage Team of QA Count of Audit Quality Score Work from Office-Kolkata only not for Delhi/NCR neither Bangalore...Apply those who can relocate in Kolkata Required Candidate profile Work from Office-Kolkata only not for Delhi/NCR neither Bangalore...Apply those who can relocate in Kolkata Call or Whatspp cv Sri 8851792136 Neha 8287267407

Job Title: Team Leader - Feedback Location: Gurugram Job Summary: We're seeking an experienced Team Leader to lead our Feedback team, focusing on Net Promoter Score (NPS). You will be responsible for driving customer satisfaction, loyalty, and retention through effective feedback management. Your leadership will ensure timely and actionable insights, enabling data-driven decisions to enhance customer experience. Key Responsibilities: Lead and manage a team of customer feedback specialists Develop and implement strategies to improve NPS scores Analyze customer feedback, identify trends, and recommend actions Collaborate with cross-functional teams to resolve customer issues Drive root cause analysis and implement corrective actions Meet or exceed NPS targets, customer satisfaction, and loyalty goals Foster a customer-centric culture within the team and organization Provide coaching, training, and development opportunities for team members Requirements: 3+ years of experience in customer feedback, NPS, or customer experience Proven leadership and team management skills Handson experience with Advanced Excel Excellent analytical, problem-solving, and communication skills Ability to drive change and improvement Customer-centric mindset and passion for delivering exceptional experiences How to Apply: If you're interested, please share your CV with Rohan.aggarwal@spinny.com or connect with us at +91-8076997061.

Assistant Manager Operation Dom CS Voice Process Min 6 Yrs exp, 2yrs AM on paper SLA, AHT, Attrition, Shrinkage,CSAT GRADUATE Work from Office-Bangalore Must know-Englih and Hindi Required Candidate profile Work from Office-Bangalore only Call/WhatsApp cv to Neha 8287267407 Amit 8851792136

As a key member of the team, you will be responsible for various aspects of business planning and operations to ensure the successful delivery of services. You will work closely with the Account Manager to identify new areas of growth and coordinate the planning and review of people, infrastructure, and technology requirements with the transition team. Your role will involve reviewing and finalizing contractual processes, including SOW and MSA sign-offs, as well as training and certification methodologies to ensure the right skilling of the engagement. In addition, you will be involved in coordinating resource deployment, identifying training needs for development across domain operations and behavioral aspects, and preparing internal and external governance models for monitoring contractual compliance, employee engagement, performance, and relationship health. You will also play a key role in talent planning by creating scorecards, career development plans, and succession planning for direct reportees to ensure sustainable employee engagement and motivation. Your responsibilities will also include conducting monthly financial reviews, identifying opportunities for work redesign and resource optimization to meet or exceed internal financial goals, and validating business cases for revenue enhancement within existing service lines. Furthermore, you will engage with key client stakeholders to identify areas of improvement and commit resources to enhance customer satisfaction. To excel in this role, you should have a strong domain knowledge in areas such as F A RTR AP AR FP A. Additionally, preferred skills for this position include leadership abilities in BPM at JL7B level.,

What will you do? The ideal candidate will have strong communication skills, as well as the ability to analyze data from various sources and synthesize findings into actionable recommendations for key stakeholders, highlighting areas for improvement and any concerns. He/she must be able to work collaboratively with cross-functional teams to execute tasks within defined timeframes while maintaining superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus. What are your Key Responsibilities? Be a part of the operations team working on Monitoring and Reporting on various platforms with base technical / network knowledge Work on different tools which will help to identify Customer experience monitoring Handle troubleshooting on server issue & front end issues Conduct extensive quality check while executing client request Interact with client stakeholders to understand the customer impact and severity of issue Create report on daily and weekly basis on alerts observed on different Dashboard Help to create documentation on new projects an get trained on different activities Handle daily hands-on on execution (Platform monitored, Alert Handled, Issues Drilled & reports created) using various platform and excel / PPT Interact with client stakeholders for validation What Skills you should have? Strong proficiency in MS Office, especially MS Excel and PPT Development skills will be an added advantage. Technical and Network knowledge will be helpful for troubleshooting on server. If this sounds like you then you are our kind of person You have completed a Bachelors Degree.

Job Role: Customer Support Manager B2B SaaS Location: Hyderabad Work Mode: Work from Office only. Travel: Candidate should be open to travel based on business demand **Travel to client locations for up to 3 to 4 days per quarter based on business requirement Experience: 10+ Years of relevant experience in Customer Support including 3+ Years in Team Management. ** B2B / Enterprise SaaS Customer Support Experience is desired ** Prior experience in sales is a strong advantage. Industry: SaaS / Technology Educational Background: Bachelors degree in Computer Science, IT, Business Administration, or related field (MBA preferred). Job Overview: We are seeking a seasoned Customer Support Manager with a strong background in technical support and proven experience in managing high-performing teams within a SaaS environment . The ideal candidate should have 10+ years of overall experience with at least 3 years in a leadership capacity , driving support excellence. This is a work-from-office role that requires close collaboration with the Delivery team and other cross-functional teams. Occasional client visits (34 days per quarter) are expected based on business needs. Candidates with a tech support background , prior sales experience , and familiarity with AI tools will be given preference. Key Responsibilities Lead and manage the customer support team to consistently deliver world-class support experiences Handle team development, performance management, coaching, and professional growth Establish and continuously improve support processes, KPIs, and quality standards Manage escalations and ensure swift resolution of high-priority or complex client issues Collaborate closely with the Delivery team , Product, Engineering, and Sales to drive holistic customer satisfaction Plan and execute customer site visits (3 to 4 days approx per quarter) to strengthen relationships and understand customer needs Drive the adoption and integration of AI-based support tools and technologies Ensure the development and upkeep of internal and external knowledge resources Analyze support trends and customer feedback to inform strategic decisions Build a culture of ownership, accountability, empathy, and problem-solving within the team Key Skills People Management & Team Leadership Conflict Resolution & Stakeholder Management SaaS Customer Support Experience Technical Support Expertise Excellent Communication (Hindi and English preferably) & Customer Handling Skills Support Metrics & Performance Analysis CRM & Support Tools (e.g., Zendesk, Freshdesk, Salesforce) Escalation & Crisis Management Process Optimization & Knowledge Management Collaboration with Cross-Functional Teams (Delivery, Product, Sales) Familiarity with AI Support Tools / Automation Qualifications Bachelor’s degree in Computer Science, IT, Business Administration, or related field (MBA preferred) 10+ years of relevant experience in customer support, with at least 3 years in a team leadership role. Strong experience in B2B/Enterprise SaaS-based customer support is mandatory. Previous experience in technical support roles is highly preferred. Prior experience in sales or customer success is a strong advantage Exposure to AI-driven support tools will be a plus Willingness to travel to client locations for up to 3 to 4 days per quarter Must be comfortable working full-time from the office

As a Customer Success Team Lead, your day-to-day activities will include: Team meetings and coordination : Lead regular team meetings, ensuring everyone is aligned and working towards common goals. Data analysis and reporting : Analyze customer data to identify trends, opportunities, and areas for improvement. Cross-functional collaboration : Work closely with sales, product, and marketing teams to ensure a cohesive customer experience. As a Customer Success Team Lead, your performance will be measured by the following KPIs: Customer retention rate : Monitor the percentage of customers retained over a specific period. Net Promoter Score (NPS) : Track customer satisfaction through regular NPS surveys. Customer Lifetime Value (CLV) : Calculate the total value of each customer to the business. Churn rate : Monitor the percentage of customers who cancel their subscriptions or services. Upsell and cross-sell success rates : Track the success of efforts to sell additional products or services to existing customers. Role & responsibilities

Roles and Responsibilities Handle customer queries via chat support, providing timely and effective solutions. Process customer requests, resolve issues, and escalate when necessary to ensure high levels of satisfaction. Maintain accurate records of all interactions with customers using CRM software. Meet performance targets for quality metrics such as AHT, CSAT, and first call resolution rates. Perks & Benefits Professional Growth Both Side Cabs Loyalty Bonus Lucrative Incentive For More Details Mail Cv at - Karan.sehgal1@techmahindra.com Reach at - +91 9354359873

Dear Job Professionals, Hiring | Assistant Manager Operations | E-commerce Voice Process | Bangalore We are currently hiring for the position of Assistant Manager – Operations in Bangalore for a domestic e-commerce voice process with a leading multinational BPO. If you have a strong background in customer service operations, leadership skills, and are ready to take the next step in your BPO career, this role is for you. Job Title: Assistant Manager – Operations Location: Bangalore Industry: BPO – Customer Support (E-commerce Voice) Employment Type: Full-Time, Permanent Work Mode: Work from Office Shift: Rotational shifts, 6 days working Interview Mode: Virtual Relocation Assistance: Not provided About the Company: We are a reputed BPO solutions provider, supporting India’s leading e-commerce platforms. Known for operational excellence and a high-performing work culture, we are expanding in Bangalore and looking for dynamic leaders to join our mission of delivering world-class customer experiences. Role Overview: As an Assistant Manager – Operations, you will be responsible for managing end-to-end voice support functions, leading teams, and ensuring performance excellence in a fast-paced e-commerce environment. Key Responsibilities: Lead and manage voice-based customer support teams Drive daily KPIs and SLAs including AHT, CSAT, FCR, and Quality Supervise TLs, QAs, and agents, ensuring floor compliance and operational effectiveness Monitor team performance, conduct appraisals, and create development plans Manage escalations, client interactions, and cross-functional coordination Optimize processes and implement performance improvement strategies Prepare and present operational reports to leadership and stakeholders Eligibility Criteria: Minimum 5 years of total BPO experience, with at least 2 years in an AM role Must have handled voice-based e-commerce customer service processes Graduate or above in any discipline Excellent communication in both Hindi and English is mandatory Proven ability to lead, coach, and manage large teams Must be flexible with rotational shifts Only immediate joiners or those with less than 15 days’ notice will be considered Candidates from e-commerce BPO background will be strongly preferred Compensation & Benefits: Salary: Up to 8 LPA (based on last drawn CTC and experience; max 30% hike applicable) Additional: Quarterly performance bonus as per company policy Opportunity to grow within a globally recognized e-commerce process How to Apply: Send your updated resume to Homa via WhatsApp at 9696714723 (If unavailable, kindly drop a message mentioning: AM Bangalore – E-commerce Voice ) Stay Updated: Join our WhatsApp Hiring Channel: https://whatsapp.com/channel/0029VaLXmHBEKyZFIm6giY0 #AssistantManagerJobs #BPOCareers #EcommerceSupport #VoiceProcess #BangaloreJobs #LeadershipRoles #SeniorHiring #CustomerSupportJobs #ApplyNow #OperationsManager #TeamHandling #BPOJobs #ShiningStarsITPL #HiringNow

Job description Requirements: We need someone whos responsible and has a good track record of meeting and delivering targets. Someone who can articulate him/herself well enough with others, like teammates and clients. So definitely someone with excellent verbal and written communication and customer service skills. We need someone who can multitask and work in a fast-paced high-stress environment. Someone who can lead and is great in analyzing situations and data. Someone who has the ability to build productive business relationships with clients. Someone who has strong organizational, analytical and managerial skills. Lastly, we need someone who possesses a professional, courteous, and resilient attitude.

*Responsible for Managing RCM Client accounts. *Should be able to do production planning & control *Monitoring of client metrics as part of Practice Management *Monitor internal KPIs/SLAs Contact Person :HR -7539927521

International Chat + Retail experience is MUST 5+ yrs exp (1 yr TL) |6–8.5 LPA 7+yrs exp (2 yrs as TL) | 9–12.5 LPA 10+ yrs exp (2+ yr as Manager) | 13–18.5 LPA Graduate US shift Both side Cab Shruti - 9891918226 shruti.imaginators22@gmail.com Required Candidate profile Mandate Exp: International Chat + Retail experience CSAT, Attrition, Shrinkage, KPI, KRA, Performance Matrix Need Excellent Communication Skills Need immediate joiners or 15 days of notice

International Chat + Retail experience is MUST 5+ yrs exp (1 yr TL) |6–8.5 LPA 7+yrs exp (2 yrs as TL) | 9–12.5 LPA 10+ yrs exp (2+ yr as Managaer) | 13–18.5 LPA Graduate US shift Both side Cab Contact@8800967949/ shristiguptaimaginators@gmail.com Required Candidate profile Mandate Exp: International Chat + Retail experience CSAT, Attrition, Shrinkage, KPI, KRA, Performance Matrix Need Excellent Communication Skills Need immediate joiners orr 15 days of notice

Position: Assistant Manager / Dy. Manager - IMS Required IMS (Asst. Manager - Dy. Manager) Experience: 8 - 10 years in Business Excellence and Integrated Management Systems. Job Description : As a BPO Assistant Manager - Inbound Process, you will oversee the day-to-day operations of the inbound customer service team. Your mission is to ensure exceptional service quality, efficient process management, and lead your team to meet and exceed performance metrics. Post BPO Assistant Manager - Inbound Process Job Responsibilities Manage and lead the inbound process team. Ensure adherence to service quality standards. Monitor and analyze performance metrics. Develop strategies for process improvement. Coordinate with other departments to streamline operations. Handle escalated customer service issues and find resolutions. Prepare and present detailed reports on team performance. Qualifications Bachelor's degree in Business Administration or related field. 3-5 years of experience in BPO operations. Proven leadership and team management skills. Strong analytical and problem-solving abilities. Excellent verbal and written communication skills. Ability to work in a fast-paced, dynamic environment. Skills Team Leadership Process Improvement Performance Metrics Analysis Customer Service Conflict Resolution Microsoft Office Suite CRM Software please share the relevant resumes to :- Mail ID: ramya.ramya1@teleperformancedibs.com Best regards Ramya V