2163 Csat Jobs - Page 3

Job Summary: The Team Lead will be responsible for supervising a team of customer service executives handling international voice-based operations. The role involves ensuring service delivery excellence, achieving performance targets, and maintaining a high standard of customer satisfaction through effective team management, process improvement, and coaching. Key Responsibilities: Team Management: Lead, motivate, and manage a team of voice process associates to achieve KPIs (AHT, CSAT, FCR, Quality, and Attendance). Conduct regular team meetings, performance reviews, and one-on-one feedback sessions. Manage team rosters, attendance, and daily operations efficiently. Performance & Quality Mon...

This role is responsible for identifying gaps in support responses and earner, consumer & merchant experience. How? By evaluating customer support contacts to ensure the support offered provides resolution to the customer s issue, the proper mechanics are followed, and by identifying the strengths and weaknesses of individual performers. The ideal candidate is a methodical but creative problem solver who has a passion for process improvement. The team member must thrive in the type of environment that is ambiguous, fast-paced, and where the only thing that is consistent is change. Many of the challenges we face have no textbook solution, so the ability to invent is critical. Your Impact in R...

Job Role: The Senior Call Quality Auditor cum Trainer will primarily focus on auditing customer interactions to ensure SLA compliance, with a secondary focus on training new joiners and batches. This role dedicates 80% to auditing call interactions and 20% to training new joiners and batches to meet client standards. The job requires the candidate to perform call quality audits for the calls handled by the customer service agents, and further perform RCA (Root Cause Analysis), 7QC Tools, ACPT Analysis, and provide the feedback to the agents for the parameters, as per the requirement from the client, in addition to training new joinees. Job Responsbilities: 01) Fixed Day Shift: The process ha...

About the role: Context / Scope: Global Diageo Business Services (GDBS) is a global multi functional shared service entity that processes DIAGEO-wide transactions across various world regions. Processes in scope are: Order to Cash, Source to Pay, Record to Report. Diageo also has selected BPO partners that support service provision in Global offshore centres. DBS is a multicultural, multi-language and matrixed environment. A programme is underway to establish a Regional hybrid (Diageo and BPO partner) Service Centre in Nairobi to service Africa Region. The Customer Service Stream of the GDBS Cash Cycle Process entails Customer Service and depending on market even logistics advisor activities...

Dear Candidate, We have an urgent requirement for Voice & Accent trainer for Gurgaon location. Below are the details Interested candidates can share their resumes on swati.gupta@niit.com or whatsapp on 9773902349. JD : The trainer should be able to deliver on the following: Should have core expertise in V&A Training. Floor support, Should have conducted V&A and Accent neutralization sessions. Know about training delivery and feedback techniques on communicative skills and soft skills in Australian V&A. Monitor calls and share feedback on CTQ parameters. Coaching the bottom quartile and showing an improvement in call & and email quality Well-versed in Soft Skill & VnA and training methodologi...

License fulfillment - Assistant Manager 5+ yrs of exp Upto 13 LPA BLR Exp in software entitlement and licensing process. Hands on exp in salesforce application. Asset Management exposure will be a minimum requirement mansikohliimaginator@gmail.com Required Candidate profile License Fulfilment,troubleshooting on complex/escalation orders Audits & Compliance, CSAT Process, Resource optimization, Process Reengineering, Governance compliance Immediate Joiner OR 30 Days

Roles and Responsibilities : Conduct call audits to ensure compliance with quality standards and identify areas for improvement. Monitor calls to assess customer satisfaction, agent performance, and overall call quality. Analyze data from call recordings using tools like 7QC, Pareto Analysis, Fishbone Diagram, RCA (Root Cause Analysis), CSAT (Customer Satisfaction) to improve processes and reduce errors. Collaborate with teams to implement corrective actions based on findings from audits and monitor progress towards achieving desired outcomes. Job Requirements : 4-8 years of experience in Quality Assurance or related field in BPO/Call Centre industry. Strong understanding of QC tools such as...

Roles and Responsibilities : Lead a team of customer service representatives to achieve high levels of customer satisfaction, first contact resolution, and overall performance. Develop and implement strategies to reduce shrinkage, attrition, AHT, CSAT, and improve International Voice Process metrics. Collaborate with cross-functional teams to resolve complex issues related to international processes and ensure seamless communication between departments. Analyze data reports on KPIs such as SLA compliance, call volume trends, and agent productivity to identify areas for improvement. Job Requirements : 5-10 years of experience in an International BPO or Call Center environment. Proven track re...

You will be responsible for Patch Management for servers and end user devices (Windows & Mac, Laptops and Desktops). This includes reviewing all patches relevant to the IT environment, classifying how the patches should be installed as defined by IT policies, implementing documented processes for patch management, installing patches following change management processes, monitoring and reporting patch approval status, and making decisions on unpatched devices. Additionally, you will be involved in pre-testing patches, providing test and UAT user lists, synchronizing WSUS and MECM SUP, setting up ADR's, classifying types of patches, creating Software Update Groups and Deployment Packages, dis...

As an experienced Client Partner, your role will involve managing a wide range of programs and ensuring their successful delivery to add maximum value to the organization. Your key responsibilities will include: - Acting as a liaison between clients and management for business executions. - Ensuring contracts are fulfilled and services/products are deployed. - Understanding client needs and identifying business opportunities. - Negotiating business contracts and costs with customers. - Developing customized programs to meet client requirements. - Providing client consultations about company products/services. - Developing business proposals and making product presentations. - Building positi...

Say hello to possibilities. It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're the $2 billion global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction-giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device. This is where you and your skills come in. We're currently looking for: Team Leader Position Objective: The Customer Support Team Leader manages a team of Technical Support agents, ensuring exceptional customer experience through coa...

Position: Quality Analyst Location: Noida Department: Quality Team Overview: The Quality Analyst is responsible for evaluating processes, identifying areas for improvement, and ensuring compliance with quality standards. This role involves monitoring performance metrics, conducting audits, analysing trends, and providing feedback to enhance overall efficiency and effectiveness. Quality Monitoring & Evaluation: Assess and analyse customer interactions, transactions, and operational processes. Perform audits and provide feedback to ensure adherence to quality standards. Develop and maintain quality scorecards to track performance. Process Improvement & Compliance: Identify gaps in processes an...

Total 6 Yrs exp out of this 1 yrs exp as a Assistant Manager Quality&Training Call Callibration CSAT Manage Team of QA Count of Audit Quality Score Work from Office Pune Required Candidate profile We are Hiring Assistant Manager Quality&Training Work from Office Pune Call or Whatspp cv Sri 8851792136 Neha 8287267407

- Monitor and evaluate voice interactions for quality assurance. - Identify process gaps and provide actionable feedback to agents. - Maintain audit records and prepare quality reports. - Experience working on QC tools. Required Candidate profile - Minimum 1 year experience as Quality Analyst in International Process. - Excellent communication skills in English. Call @ 8723051470 / 8453399504 / 9387861694 / 6002281943

Role Overview: You will be responsible for designing, testing, and maintaining software programs for operating systems or applications to be deployed at client end while ensuring they meet 100% quality assurance parameters. Key Responsibilities: - Understand the requirements and design of the product/software - Develop software solutions by studying information needs, systems flow, data usage, and work processes - Investigate problem areas throughout the software development life cycle - Facilitate root cause analysis of system issues and problem statements - Identify ideas to improve system performance and impact availability - Analyze client requirements and convert them into feasible desi...

Roles and Responsibilities Handle customer queries via phone calls to resolve their issues in a timely and professional manner. Provide accurate information on products/services offered by the company to customers. Identify opportunities for upselling/cross-selling of relevant products/services based on customer needs. Maintain records of all interactions with customers using CRM software (e.g. Salesforce). Collaborate with internal teams to resolve complex customer complaints. Benefits & Perks Both Side Cabs Unlimited Incentives Loyalty Bonus 5 Days working Carrer Growth

Greetings from iEnergizer We are actively hiring for the following roles: - AVP/ SDL, Operations Note: Only tenured Sr. Manager Operations, AVP Ops or similar level to apply. Should be from US banking- Customer Service Process only. Working location: Noida Sec 60 Working Mode: 5 Days from office Shifts: Rotational - US Contact Person: HR Sharandeep Kaur - 9266364422 JD:- Managing delivery of international account for US FinTech/US Banking experience (Inbound - Voice & Non-Voice). Delivery matrix and contractual SLA management. Ensure timely and accurate reporting of performance metrics and SLAs to the Management Day to day client management. Managing a span of 200+ FTEs across multiple accou...

Should have minimum 5+ years of experience in BPO. Should be designated as a Team leader for at least 2 years on papers. Experience in Inbound process would be an added advantage. Should be able to calculate CSAT, SLA, Attrition, Shrinkage, AHT. Should be aware of Occupancy and Utilization formulas. Candidate should be good in communication. Location: Preferred Navi Mumbai Based Candidates. Interested Candidates contact: Email: pavithras19@hexaware.com Contact: 9626261016

- Manage a team of customer service representatives. - Monitor shrinkage rates and implement strategies to reduce attrition and improve CSAT scores. - Ensure compliance with BPO standards, policies, and procedures. Required Candidate profile - Must have min 1 year experience on papers as TL in International BPO. - Must have experience in International Voice Process. Call or whatsapp 8453399504 / 9387861694 / 8723051470 / 6002281943.

Role Purpose Consultants are expected to complete specific tasks as part of a consulting project with minimal supervision. They will start to build a core areas of expertise and will contribute to client projects typically involving in-depth analysis, research, supporting solution development and being a successful communicator. The Consultant must achieve high personal billability. Do Consulting Execution An ambassador for the Wipro tenets and values Work stream leader or equivalent and coordinates small teams Receives great feedback from the client Client focused and tenacious in approach to solving client issues and achieving client objectives Organises work competently and ensures timeli...

Role Purpose Senior Consultants are able to leverage their experience to deliver discrete projects with minimal supervision. They demonstrate clear understanding of the clients business issues, detailing and tailoring consulting solutions to generate maximum value through idea generation and engagement experience. The Senior Consultant must achieve high personal billability. Do Consulting Execution An ambassador for the Wipro tenets and values, secures great feedback from multiple clients Consulting project Manager or equivalent coordinates teams of consultants, responsible for assuring quality of deliverables Flexible in approach, ability to coordinate resource with expertise in various are...

Role Purpose Consultants are expected to complete specific tasks as part of a consulting project with minimal supervision. They will start to build a core areas of expertise and will contribute to client projects typically involving in-depth analysis, research, supporting solution development and being a successful communicator. The Consultant must achieve high personal billability. Do Consulting Execution An ambassador for the Wipro tenets and values Work stream leader or equivalent and coordinates small teams Receives great feedback from the client Client focused and tenacious in approach to solving client issues and achieving client objectives Organises work competently and ensures timeli...

Role Purpose Senior Consultants are able to leverage their experience to deliver discrete projects with minimal supervision. They demonstrate clear understanding of the clients business issues, detailing and tailoring consulting solutions to generate maximum value through idea generation and engagement experience. The Senior Consultant must achieve high personal billability. Do Consulting Execution An ambassador for the Wipro tenets and values, secures great feedback from multiple clients Consulting project Manager or equivalent coordinates teams of consultants, responsible for assuring quality of deliverables Flexible in approach, ability to coordinate resource with expertise in various are...

Role Purpose Associate Consultant is the first step in the consulting ladder. The role is responsible for completing high quality in-depth analysis and research to support successful completion of consulting projects. They will also support the practice through data collection, market research and analytics. The Associate Consultant must achieve high personal billability. Do 1. Consulting Execution I. An ambassador for the WIPRO tenets and values II. Client focused and tenacious in approach to solving and achieving client objectives III. Organizes work competently and ensures timeliness and quality deliverables IV. Develops understanding of best practice in given area and industry knowledge,...

Role Purpose Principal Consultants are expected to have a deep area of consulting expertise, with a good understanding of the clients business landscape and an ability to manage the delivery of consulting solutions that achieve clear business value. The role may have managerial responsibilities in leading a team of consultants and managing quality and internal compliance in business operations. Principal Consultants develop and support closure of sales opportunities through their consulting expertise and client relationships. The Principal Consultant must achieve high personal billability. Do Consulting Execution An Ambassador for Wipro tenets and values Consulting Project manager or equival...