1530 Csat Jobs - Page 27

- Supervise and guide a team of L2 support engineers. - Troubleshoot and resolve hardware issues in printers, PCs, and laptops. - Manage and respond to escalation calls promptly. - 6 days working. Required Candidate profile -At least 1 year of experience in a team lead. -Experience in service desk operations. -ITIL certification ( Preferred). -Call or whatsapp 9387861694 / 8453399504 / 8723051470 / 6002281943

- Supervise and guide a team of L2 support engineers. - Troubleshoot and resolve hardware issues in printers, PCs, and laptops. - Manage and respond to escalation calls promptly. - 6 days working. Required Candidate profile -At least 1 year of experience in a team lead. -Experience in service desk operations. -ITIL certification ( Preferred). -Call or whatsapp 9387861694 / 8453399504 / 8723051470 / 6002281943

About the Role We are looking for a highly organised and proactive Operations Associate to manage the end-to-end execution of our flagship GenAI Engineering Fellowship a global cohort-based program that selects the top 10% of applicants from around the world. This is one of the most credible and fast-growing AI programs in the industry, designed to train the next generation of AI engineers and builders . The role is critical in delivering a world-class learning experience , ensuring operational excellence, smooth mentor coordination, and high learner engagement throughout the journey. Youll work closely with the Programs, Mentorship, and Support teams to create a seamless, impactful experien...

Hands-on from order receive to dispatch to Delivery confirmation Maintain order management tracker within Tat Update of order management tracker on BI Invoice for dispatches done on DC Complaint requirement Tracker Feedback survey CSAT of delivery

Policybazaar is looking out for Call Quality Analysts .(Call Auditing) Designation - Quality Analyst/ Sr. Quality Analyst Job location- Gurgaon Experience - 1+ Years Role Description This is a full-time on-site role as a Call Quality Analyst at Policybazaar.com in Gurugram. The role involves monitoring, evaluating, and providing feedback on call interactions to ensure quality standards are met. Qualifications Excellent verbal and written communication skills Strong attention to detail and analytical skills Experience in customer service or call center operations Knowledge of quality assurance processes and tools Ability to work in a fast-paced environment and meet deadlines Proficiency in Mi...

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Role: TRAINING MANAGER DESIGNATION: TRAINING MANAGER LOCATION: Kolkata YEARS OF EXPERIENCE: 5+ YEARS Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities: Represent Concentrix in client calls and calibrations. Planning of Ramp & Backfill batches. Client Interaction with clear view Value Add to the client from the process improvement standpoint. Work closely with Ops and Quality team to design action plans to bridge Produ...

Min 2yr BPO Quality Manager Exp on the paper, AM/DM cannot apply Manage BPO Quality Team Call Callibration, Audit, Score , CSAT Call/whatsapp CV Amit 8851792136, Neha 8287267407 Required Candidate profile WFO-Hyderabad only not for Bangalore ..Apply those who can relocate in Hyderabad Must Knows-English and Telugu

Supervise day-to-day operations of the US customer support team Ensure timely and effective resolution of customer inquiries via email, chat, and phone Act as the point of escalation for critical or complex customer issues Monitor team performance through KPIs and service metrics such as AHT, CSAT, FCR, etc. Coordinate with cross-functional teams (Product, Tech, QA, Sales) to resolve issues and enhance customer satisfaction Conduct team training, quality audits, and regular performance reviews Ensure all documentation, SOPs, and helpdesk resources are accurate and up to date Provide daily/weekly/monthly reports on team performance and customer feedback Collaborate with US-based stakeholders ...

Supervise day-to-day operations of the US customer support team. Ensure timely and effective resolution of customer inquiries via email, chat, and phone. Act as the point of escalation for critical or complex customer issues. Monitor team performance through KPIs and service metrics (AHT, CSAT, FCR, etc.). Coordinate with cross-functional teams (product, tech, QA, sales) to resolve customer queries and enhance satisfaction. Conduct regular team training, quality audits, and performance reviews. Ensure documentation, SOPs, and helpdesk resources are up to date. Provide daily/weekly/monthly reports on team performance and customer feedback. Collaborate with US-based stakeholders and internal l...

Must have Min 2yrs exp as a Quality Team Leader from International BPO. Handled a Team of Quality Analyst's. Excellent Comms required US Shifts Call 8447780697 send CV monu@creativeindians.com

Role & responsibilities Monitor and evaluate voice interactions for quality assurance. identify process gaps and provide actionable feedback to agents. Maintain audit records and prepare quality reports. Collaborate with training and operations teams to improve service quality. Ensure adherence to company standards and compliance guidelines. Conduct calibration sessions to align with quality parameters. Preferred candidate profile Minimum 1 year of experience as a quality analyst on papers. Strong command on Telgu/Marathi/Gujarati/Malyalam Bengali Proficient in MS Office. Excellent analytical and listening skills.

Designation: Senior Process Executive Experience: Min 1 Year in International Voice Support Qualification: Commerce Graduate CTC: Up to 5.75 LPA + Incentives & Allowances Night Shifts Location Bangalore (Work from Office) Contact Payal 9257655181

Acting TL also works (min 1+ yrs TL exp is must) Candidates must be from CS + Upselling international voice 5 days working || 2 off's Rotational shifts Cabs in odd hours Salary - 6.5 to 7 Lpa For more details Call HR Sanjana @9999129207

Company Description As India's largest insurance broker, Policybazaar is committed to making insurance accessible and understandable for every Indian. Since 2008, we have been at the forefront of transforming the insurance sector by providing transparent, efficient, and unbiased solutions tailored to the diverse needs of over 80.5 million registered users With a dominant market share of over 93% in the digital insurance aggregator space and annual premium collection exceeding 15,000 crore in FY24,Join us on our mission to make insurance simple, accessible, and effective for all. Role Description The Leader is responsible for overseeing and managing a team of Customer Service Representatives ...

Key Result Areas Supporting Actions Email Desk Management & Complaints Desk Ensure timely, accurate, and empathetic responses to all customer email queries. Implement automation and template libraries for faster resolution. Regularly audit email quality and coach the team on tone, accuracy, and compliance. Lead a team dedicated to handling escalations and grievances across all channels. Maintain complaint logs and ensure all complaints are closed within TAT. Identify systemic issues and drive service recovery initiatives. Social Media (ORM Online Reputation Management) Monitor, moderate, and respond to customer interactions on platforms like Twitter, Facebook, LinkedIn, Instagram, and review...

Profile: Associate Service Consultant About Policybazaar.com What would be the roles and responsibilities • Providing complete information about the product to the customer. • Solving all product or service related issues of the customers. • Preparing the Customer Service Guidelines • Keeping a Record of the Customers • Giving the right pitch to the potential customers, so they end up buying the product or availing the services. • Keeping a proper record of the customers. • Maintaining and updating the information of the customers regularly. • Providing the best possible solution to the queries of the customers. Making products and services reports by collecting and analysing the information...

Job Location: Chennai Title: Senior Manager Reports to : Country Head Department Overview: Customer Service department provides professional and high-quality assistance to customers of matrimony.com throughout the customer life cycle. Role Overview: Technical ability, people skills, leadership skills, empathy, a positive attitude, a willingness to serve, multi-tasking and organizational skills, ability to delegate, vision, and the ability to see the big picture. Improving customer service experience, create engaged customers and facilitate organic growth. Taking ownership of customers issues and following problems through to resolution. Setting a clear mission and deploying strategies focuse...

Customer Success Manager Neo bank Job Title : Customer Success Manager Neo bank Location : Chennai, Hyderabad, Bangalore Experience : 1-4 Role Summary: Drive customer satisfaction and retention by ensuring users of the neo bank platform receive timely support, onboarding assistance, and proactive engagement. Key Responsibilities: Serve as the primary point of contact for high-value customers. Monitor customer health scores and usage patterns to identify risks and opportunities. Collaborate with product and support teams to resolve issues and improve UX. Conduct onboarding sessions, webinars, and feedback loops. Develop customer success playbooks and escalation protocols. Track NPS, CSAT, and...

Hiring: Customer Support Voice Process (Work from Home) Job Type : Contractual Role (3 Months) Work Mode : Work from Home Base Location: Bangalore/Hyderabad Shifts : Rotational Day Shifts Working Days: 6 Days a Week | 1 Rotational Off Joiners : Immediate Joiners Only Eligibility Criteria: Freshers or Minimum 6 months of experience in Customer Support Voice Process Must be fluent in Hindi and English (both mandatory) Should be a graduate Mandatory Requirements: Personal laptop/desktop Stable Wi-Fi connection Proper power backup at home for uninterrupted work Compensation: CTC: 18,000 per month Take Home: Approx. 14,000 Contact to Apply: Kamya: 9084148502

Hiring for Customer Support Voice Process Location: Bangalore (Work from Office) Shift: Day Shift Work Days: 6 Days Working | 1 Day Rotational Off CTC: 37,000 (Take Home: 32,000) Notice Period: Immediate Joiners Preferred Eligibility Criteria: Experience: Minimum 1 year in Customer Support – Voice Process Languages Required: Hindi and English (both mandatory) Qualification: Minimum 12th Pass Key Requirements: Strong verbal communication skills Ability to handle customer queries and resolve issues efficiently Willingness to work from office Contact: Archana – 9332827358

Domain - International Technical Support Min 1 Yr Exp Into Technical Support International Voice Any Graduate CTC - Up to 4 LPA Work From Office 24*7 US Rotational Night Shift 5 Days Working 2 Days Rotational Off Contact - Divyanshi(8905115503) Perks and benefits 2 Ways Cab Allowance and Incentives

Disclaimer: MarketStar is committed to ensuring integrity and transparency in our recruitment practices. We DO NOT charge any fees at any stage of the recruitment process. In case you receive any unsolicited requests for payments, please report to peoplesuccessoperations@marketstar.com immediately. Interested candidates can share the resume at sakshi.mahajan@marketstar.com or Contact : Sakshi - 7889964667 Role: Quality Manager Sales Operations Experience: 5+ Years in Quality Team Management Location: Hyderabad Shift: (US Shift Timings) Job Summary: We are looking for a passionate Quality Manager Sales Operations in Hyderabad with 5+ years of experience in quality team management. The role in...

Hi Job-Seekers!!! Greeting from ShiningstarsITPL!!! HIRING FOR OPERATIONS TEAM LEAD POSITION Location- Lucknow, Noida & Gurugram Position - Team Lead Requirement - Graduate with minimum 3 years Experience in BPO & 1 year as Operations Team Lead can Apply. ROLE & RESPONSIBILITIES Managing and overseeing the work of employees Monitoring employee performance and providing feedback Assisting in administrative tasks like scheduling meetings Assisting the manager in organising, planning and implementing strategy Handling inventory management and ordering supplies Training and coaching new employees Maintaining records and files Assist in budgeting and resource allocation For Lucknow- Salary - upto...

Hello Job Seekers, Greetings from Shining Stars ITPL!! We are seeking a dynamic and experienced Team Lead to oversee our operations in Noida and Lucknow. Location: Lucknow and Noida Budget - Noida - Upto 7 LPA + Travel Reimbursment + 5 days working Lucknow - Upto 5 LPA ** On Paper experience as a Team lead in any customer care process for at least 1 year into BPO is a must (INTERNATIONAL IS PREFFERED). ** Role and Responsibilities: Oversee daily team operations and ensure productivity. Monitor and evaluate key performance metrics, including shrinkage, attrition, Average Handle Time (AHT), and customer satisfaction (CSAT), implementing improvements as needed. Provide coaching and support to t...