2170 Csat Jobs - Page 27

About the role - Title - Senior Manager - Tax & Compliance Location - Pune, Maharashtra Work Model - Work from Office Experience - 12 - 15 years Skills - US Sales & Use Tax Compliance, DOR, Jurisdictions, SUT Process knowledge & technical understanding, People manager, Automation, AI-Sassy. What You'll Do We are seeking a strategic and operationally strong Senior Manager to lead multiple customer-facing teams within Avalara's Sales & Use Tax (SUT) Managed Returns Services team. You'll report to Sr Director Compliance Operations and your role will involve end-to-end responsibility for delivering high-quality, high-volume tax services while ensuring regulatory compliance, customer satisfaction...

Openings for good MNC company monitoring of timely resolution of escalated support requests maintaining a high level of customer satisfaction CSAT Collaborate with other IT teams to resolve complex technical issues. exp in customer sevice. Required Candidate profile should have 1 year experience in customer service/call center Proficiency in Microsoft Office Excel& Word communication, problem solving decisionmaking skills Any Query: prajakta@peshr.com/9326067380

Role & responsibilities Interacting with customer for resolving billing issues International chat process, voice process US Shift Preferred candidate profile should be good in com skills Minimum 12th pass , HSC shud be ok working in night shifts Shud have atleast 1 year experience in international process. Whatsapp or call - 8381998035, 9711807301

Trainer/Process Trainer /Soft skills Trainer BPO Exp in International voice Support process TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/Whtapp cv to Amit 8178259405 Neha 8287267407

( ATLEAST 1 YEAR INTERNATIONAL CHAT EXPERIENCE MENDATORY) Role & responsibilities Resolve International customer queries Over Chat. Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid and complete information by using the right methods/tools. Meet personal/customer service team sales targets and Chat handling quotas. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Follow communication procedures, guidelines and policies. Preferred candidate profile Proven customer support...

What does an Operations Manager really do? Think of yourself as a leader and the master of your department, so not just anyone is qualified for this role! Here at TaskUs we make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Come on now, we need your full attention because it's time to imagine what it's like being an Operations Manager. Imagine yourself going to work with one thing on your mind: that in most companies, it's all about the KPIs but in TaskUs it's all about solving business problems through innovation. As you tackle your new tasks for the day, you know that it will all lead to one thing that your depa...

We are seeking experienced and articulate Senior Customer Support Executives . This role involves engaging with international customers via inbound/outbound calls, addressing queries, and delivering excellent service. Key Responsibilities: Handle customer queries and issues over voice calls in a professional and timely manner. Ensure high levels of customer satisfaction and first-call resolution. Work with internal tools and CRM systems to log and track customer interactions. Meet or exceed performance metrics such as call quality, CSAT, and adherence. Follow escalation protocols and collaborate with team leads for issue resolution. Key Skills & Requirements: Minimum 1 year of experience in ...

About One Impression One Impression is the #1 creator marketplace connecting brands with authentic influencers and content creators. We re building the future of how brands and creators collaborate, with speed, transparency, and efficiency at the core. As we scale, support is a mission-critical function. We are looking for a Support Operations Lead to run and scale our support engine across creators and brands. This role combines team management, tech alignment, and operational leadership to deliver world-class customer experience. Role Overview The Support Operations Lead will: Own the end-to-end support function across creators and brands. Manage the support team , ticketing CRM, and ensur...

Who We Are MassMutual India Since 1851, MassMutual s commitment has always been to help people protect their families, support their communities, and help one another. Therefore, we want to inspire people to Live Mutual. We at MassMutual value diversity and inclusion. We re people helping people A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are the foundation of what makes MassMutual a strong, stable, and ethical business. We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative i...

As a Quality Analyst , you will complete audits or evaluations. This may include quality audits, RCA scrubbing for CSAT/NPS, Resolution Rate, AHT, Cycle Time, Policy Adherence, Ticket Closures, etc. You will ensure that your defined monthly or weekly evaluation targets are met. Roles and responsibilities: Audit calls/interactions/transactions for aligned Teammates Coach Teammates for performance improvement (campaign specific) Report performance for an aligned span on a daily/weekly/monthly basis Provide inputs and basis audits for briefings and training which need identification Partner with Team Leaders (TLs) in leading team meetings for metrics improvement Participate in strategic project...

Min 2yr BPO Quality Manager Exp on the paper, AM/DM cannot apply Manage BPO Quality Team Call Callibration, Audit, Score , CSAT Call/whatsapp CV Amit 8851792136, Neha 8287267407 Required Candidate profile Work from Office-Hyderabad only not visakhapatnam neither Bangalore.Apply those who can relocate in Hyderabad Call/whatsapp CV Amit 8851792136, Neha 8287267407 Must Knows-English and Telugu

Hi Jobseekers, We are seeking a highly motivated and results-driven Assistant Manager - Sales to join our dynamic sales team. Job Posting: Assisstant Managr Sales Location: Salt Lak, Kolkata Salary: Upto 6.5 LPA (based on experience) Experience: 6+ years in BPO Quality (with at least 1 year as Assistant Manager on paper) Key Responsibilities: Assist the Sales Manager in developing and executing sales strategies to achieve monthly and quarterly sales goals. Identify and target new business opportunities to drive revenue growth. Build and maintain strong relationships with existing customers, addressing any concerns or issues promptly Supervise and motivate the sales team to meet or exc eed pe...

Team Leadership & Development: Conduct effective team and portfolio reviews, provide direction and guidance, and ensure continuous competence development within the engineering team. Utility & Services Management: Monitor the operation and maintenance of plant utilities and services, including water, air, steam, nitrogen, refrigeration, and HVAC systems, to meet production and compliance targets. Equipment Maintenance: Oversee the maintenance of all plant equipment to ensure reliability and operational efficiency. ERP & SAP Proficiency: Utilize SAP/ERP systems effectively for maintenance planning, resource management, and reporting. Energy & Cost Management: Drive energy conservation initiat...

We are seeking a Customer Care to lead and optimize our customer support operations. The ideal candidate will drive service excellence, manage a high-performing team, and ensure customer satisfaction and retention while aligning with the company's business objectives. Key Responsibilities Lead, mentor, and supervise the customer care team to deliver outstanding service. Develop and implement customer service policies, procedures, and standards. Handle escalated customer queries and resolve issues promptly and effectively. Monitor key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction scores. Collaborate with sales, operations, and product teams ...

We are seeking a Manager Customer Care to lead and optimize our customer support operations. The ideal candidate will drive service excellence, manage a high-performing team, and ensure customer satisfaction and retention while aligning with the company's business objectives. Key Responsibilities Lead, mentor, and supervise the customer care team to deliver outstanding service. Develop and implement customer service policies, procedures, and standards. Handle escalated customer queries and resolve issues promptly and effectively. Monitor key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction scores. Collaborate with sales, operations, and produc...

BPO International Banking Support Voice process,1 year as a Team Leader on paper * Rotational Shifts *Manage team *Knows performance metrics *Motivates team Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!

As a Team Leader for Technical Support Engineers, you will be responsible for managing a team of technical support engineers. Your core responsibilities include directing, administering, and controlling day-to-day operations to ensure compliance with company and regulatory guidelines. Your primary focus will be on providing high-quality service and an extraordinary customer experience. - Direct, administer, and control day-to-day operations of the technical support team - Ensure compliance with company and regulatory guidelines - Provide high-quality service and an extraordinary customer experience You will be tasked with managing staffing levels by implementing appropriate hiring and attrit...

Role & responsibilities Conduct new hire training and soft skills / Negotiation skill training Should complete monthly cyclic activities including refresher training, update training and PKT Sensitize to training needs / understand learning requirements of different learning groups Liaison with the Quality and Operations to identify, screen and execute process improvement plans Ability to execute training tasks / assignment on short notice Interested to deliver and contribute towards process improvement Take accountability for new hires performance during the OJT period, including attrition . Monitor calls of each advisor every week ,during OJT and provide immediate feedback to the advisors ...

Role Summary We are looking for an enthusiastic Team Leader at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements . What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 1520 to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Coaching : Reviewing and monitori...

Manage inbound/outbound calls to address customer queries and issues. Deliver accurate solutions while maintaining professionalism. Adhere to call scripts, quality standards, and company policies. Update customer records and meet performance targets. Required Candidate profile Freshers Graduates can apply Excellent Comm skills - MUST HAVE Ok with Rotational Night shifts. Perks and benefits Salary: 20K to 45K P/M Q.Incentives Cabs Insurance

Hiring Team Lead for domestic process Location- Zirakpur Salary- 25k to 30k Exp -4+ years experience with bpo industry and must have exp as a Team Lead also Call/WhatsApp@7986969965

As a General Manager - Operations, you will be responsible for leading a team of Operations Leads and ensuring customer delight. You will coordinate with design and the production team to keep them in alignment with the committed timelines for your cohort/ city. You will manage internal stakeholders such as Finance, Vendor teams, Installer teams etc to ensure they get the required support to meet the customer promised timelines and quality standards. Roles and Responsibilities Own the customer experience completely post booking of project till the time of handover. Act as a highest point of escalation for your region and ensure any of the issues highlighted by the customers are resolved with...

Hiring for International Voice Process & Service desk - Pune/Bangalore/Hyderabad Min 1yr International Voice Exp or Service/ Technical Desk Exp Mandate Rotational Shifts | 5 Days WFO Salary: 5.5 to 7 LPA F2F Interview Only Call Ms. Latika: 9810996899 Required Candidate profile Need excellent communication Skills | Graduates Only UAN Check is Mandate Need immediate joiners Whats App Resume: 9810996899

Customer Support – International Voice Process Location: Bangalore & Pune 5 Days Working, 2 Days Off Both Side Cab Facility Graduation Mandatory Salary: 3.75 to 5.75 LPA HR Mayur-7357769199

Total 6 Yrs exp out of this 2 yrs exp as a Assistant Manager Quality Call Callibration CSAT Manage Team of QA Count of Audit Quality Score Work from Office Lucknow only not for Delhi/NCR neither kolkata...Apply those who can relocate in Lucknow Required Candidate profile Work from Office Lucknow only not for Delhi/NCR neither kolkata...Apply those who can relocate in Lucknow... Call or Whatspp cv Sri 8851792136 Neha 8287267407