919 Csat Jobs - Page 27

*Hiring for Banking International Voice Process* *INBOUND CUSTOMER SERVICE* *SUPERLATIVE COMMUNICATION IS REQUIRED* *ROTATIONAL SHIFTS, 5 DAYS WORKING* *BOTH SIDE CABS* *Gurugram* SAL- 45k IN HAND + INCENTIVES CONTACT AVNEET KAUR 8588840209 Required Candidate profile * 1 YEAR INTERNATIONAL Banking Voice EXPERIENCE MANDATE* *GRADUATION MANDATE *EXCELLENT COMMUNICATION SKILLS MANDATE*

"VNAF Technologies hiring International Customer Support Executive for US Process in Sector 60, Noida. Salary 40K-50K CTC. Freshers with Versant 5/6 English skills or experienced BPO candidates can apply. Graveyard shifts.

Hiring: Team Lead – Customer Support Experience: 4+ years in International BPO (Chat & Voice) Must: On-paper Team Lead experience Location: Bangalore | WFO | Australian Shifts Education: Any Graduate CTC: Up to 9 LPA Contact - Radhika 8529474615

Job Opening: Team Lead Operations (Domestic Account Food Delivery Customer Service) We are hiring a Team Lead Operations for one of our pilot processes in the Domestic Food Delivery Customer Service domain. Key Responsibilities: Lead and manage a team of customer service representatives. Monitor daily operations and ensure service level agreements (SLAs) are met. Handle team performance, coaching, and development. Manage attrition control and shrinkage effectively. Ensure high levels of customer satisfaction and issue resolution. Required Experience: Team handling experience in a BPO or customer service environment. Strong understanding of operational metrics and team management. Language Proficiency: Must be fluent in Kannada , Hindi , and English . Immediate Joiner Preferd - Work Location: Maruthi Chambers, Hosur Road(Bommanahalli) Interview Location- Rapido Corporate Office Mantri Commercio - Tower A Second Floor Standalone Building in Marathahalli - Sarjapur Outer Ring Road, Bangalore Please contact -7899326333 Name -Amrit

Job description We Are Hiring for International voice Profile -: Associate / Senior Associate (Customer Support) Languages req: Excellent English communication Requirement -: Good Communication Skills Exp-: 1- 5 yrs in int voice Shifts: Rotational Location : Bangalore, Hyderabad Responsibilities and Duties: The primary responsibilities of a Customer Service specialist would be: Handling escalations and complex queries. Manage large amounts of incoming and outgoing calls / Emails/ Chats Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Key skills required: Proven customer support experience or experience as a client service representative Excellent communications skills Ability to listen and active problem solving skills Good interpersonal skills Ability to handle pressure Ability to multi-task, prioritize, and manage time effectively Job Type: Full-time Qualification :Higher Secondary(12th Pass) / Any graduates (Note: All the rounds are Held through telephonic) Email : careers@glympsehr.com NOTE: - Please call or whatsapp Manya @ 9606556306 / 6364808230 / 9606521172 and schedule your telephonic interviews !! !!!Thanks & Regards HR TEAM!!!

Must have Min 1+yrs exp as a Team Leader from International Voice Process BPO. Should be Team Leader on papers from International Voice process. Must know KPI's CSAT/NPS/AHT US Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com

Role: Team Leader BPO Skill: Know how to drive in NPS, CSAT, team handling,Attrition, Shrinkage, SLA Location: Bangalore Experience: Minimum 1 year as a Team Leader Qualification: Graduate Shift: US Shift Work From Office Both Side cab 5 days working For more info connect with Arwa @9028104448

Role: Quality Analyst Exp: Min 6 months in BPO QA Edu: Graduate must Skills: Audits, RCA, Feedback, Reporting Comms: Excellent English required Shift: Day Shift Salary: Up to 32K CTC Job Type: Full-Time Loc: Gurugram HR Manager Manish 7062933674

J ob description Should have minimum 4+ years of experience in BPO. International Voice experience is mandate. Should have been designated as a Team Lead for at least 2 years on papers. Should be able to calculate Attrition, Shrinkage, AHT. Should be aware of NPS, Repeat & Churn. Should be aware of Occupancy and Utilization formulas. Candidate should be good in communication. Location: Preferred Chennai based candidates. Interested candidate can share resume on: - Email ID: NandhiniA1@hexaware.com Contact Number: 7358342513

Min 2 yr BPO Sr Quality Manager Exp from BPO Industry Manage BPO Quality Team Call Callibration, Audit, Score WFO- KOL/ Lucknow /BLR only- APPLY ONLY IF CAN RELOCATE - no position in Delhi/NCR , Hyderabad Required Candidate profile WFO- KOL/ Lucknow /BLR only- APPLY ONLY IF CAN RELOCATE -no position in Delhi/NCR and Hyderabad Call/whatsapp CV Sri 8851792136, Neha 8287267407

Roles and Responsibilities Minimum 1 year on paper team leader experience. Customer service ,Voice process Knowledge abut Attrition, Shrinkage, AHT ,CSAT, BQM Open to work in rotational shift 5 days working / 2 rotational off job location : Malad interested candidate can share your cv @ sonal.khanna@teleperformancedibs.com

Requirements of Team Lead for Domestic non voice Process ( Email Process ) Must be aware of shrinkage, attrition, AHT, NPS, CSAT Must have fair understanding of presenting MBR, QBR and WBR Must be from BPO industry HR Deeksha 7697428237 Required Candidate profile Must have 1 years+experience in Same Designation Graduation is mandate Need excellent communication in English Should have handled a team of 15+ people Team Leading Experience in Email Process

Hiring for Customer Support: Voice Process Must have Excellent communication skills Required: Min. 1 year of experience into Customer Support Skills: Handling inbound/outbound calls, CSAT, AHT, BPO Metrics, Customer Service Freshers can also apply (Take home: 17k in hand) Experienced salary (CTC: Up to 26k) Incentives Up to 40-80k (Performance based) Qualification: 10+2 /10+3 / Grad / PG Location: Bangalore Work from office Day shifts 6 days working, 1 day rotational off CONTACT: Kamya- 9084148502

Hiring for Customer Support: Voice Process Must have Excellent communication skills Required: Min. 1 year of experience into Customer Support Skills: Handling inbound/outbound calls, CSAT, AHT, BPO Metrics, Customer Service Freshers can also apply (Take home: 17k in hand) Experienced salary (CTC: Up to 26k) Incentives Up to 40-80k (Performance based) Qualification: 10+2 /10+3 / Grad / PG Location: Bangalore Work from office Day shifts 6 days working, 1 day rotational off CONTACT: Kamya- 9084148502

Role: US Telecom Voice Process (Customer Support) Required: Min. 6 months' experience into International Voice- Customer Support Skills: Customer Handling, Inbound calls, CSAT, AHT, BPO Metrics Must have experience from an International BPO CTC: Up to 4.2 LPA (35k in hand) Location: Pune Work from office Shifts: US 24*7 5 Days working; 2 days rotational off 2 way cabs facility Only Immediate Joiners CONTACT: Smriti- 6307590589

We're Hiring: Team Leader Content Moderation (COMO) Location: Gurgaon | Shifts: Flexible | Experience Required: 1+ year as a Team Leader (on paper) Join IGT Solutions Pvt Ltd , a global leader in IT & BPM services for the Travel, Transportation, and Hospitality industries, and help us shape a safer digital world through effective content moderation. What Youll Be Doing: • Lead a team of 10–15 agents handling image and video moderation (including afflictive content) • Drive productivity (>1000 cases/agent/day) and maintain 99% accuracy • Conduct 1:1s, weekly reviews, EWS & IDP discussions • Provide actionable data-driven insights to improve team performance • Deliver regular coaching, audits, and feedback • Ensure team well-being and collaboration with HR, L&D, Transport, and Payroll teams • Share policy/process recommendations and improvements What We’re Looking For: • Minimum 1 year of proven experience as a Team Leader • Hands-on experience in content moderation (text, image, video) for international clients • Strong in performance & stakeholder management • Comfortable managing afflictive content • Willingness to work in flexible shifts Why IGT Solutions? With 10,000+ industry experts and 15 global delivery centers, IGT is redefining excellence in IT-BPM for the world’s leading travel and tech brands. Learn more: www.igtsolutions.com We’re an Equal Opportunity Employer Diversity and inclusion aren’t just buzzwords—they’re our foundation. Ready to lead with impact? Apply now and be a part of something bigger. #HiringNow #TeamLeaderJobs #ContentModeration #GurgaonJobs #IGTSolutions #LeadershipRoles #DigitalSafety #JoinOurTeam Please share your resume on sameer.gandhi@igtsolutions.com

MIN 3YR EXP, 1 yr AS BPO QA ON paper exp In International Customer Support Voice Process Audits calls ,audit reports, Call Calibration IMMEDIATE JOINER Call Whatsapp AMIT 8851792136, Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy

Trainer/Process Trainer BPO for technical support process TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER If you have Mutual Funds exp then Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407

Dear Aspirants, Greeting from Sagility!!.. Huge hiring for Process Trainers.. Job description: Schedule appropriate training sessions for new and existing employees Stay updated with the best training methods and modules Plan and implement an effective training curriculum Prepare hard copy training materials such as presentations, video module Should train freshers and existing employees in a batch-wise manner Collaborate with management to identify training needs for all employees Review training needs monthly Schedule and perform pre- and-post-training assessments and monitor progress Job Requirements: Must have experience in training multiple and large batches Should have a clear understanding of the Trainer role and must have Proven Coaching abilities Should have strong exposure on TNA/TNI Experience in creating and developing training content such as modules and process SOPs Mandatory Skills: Ideal candidature should have over all 4+ years of experience. Mandatory experience as process trainer on paper should be from the background of international Voice. Desired profile: Excellent communication, presentation, and interpersonal skills. Proven ability to build and maintain strong and effective customer and internal relationships Well versed in Soft Skills and training methodologies Knowledge of US culture Solid knowledge of the latest corporate training techniques Client Management skills Good with MS Office (Excel, Word & Power point) Excellent time management and organizational skills Must demonstrate the ability to work independently & prioritize multiple objectives in a rapidly changing environment Qualifications and Education and Mandatory Requirements: Bachelor's degree is must. Should have good experience on classroom training and prior experience in handling batches of fresher and existing folks Excellent facilitation, coaching (both in the virtual and F2F environment) Should have good exposure on MS Excel, word and PowerPoint Should have excellent English communication skills and facility skills Should be flexible to work in the shifts. Two Way Cab. Looking for Immediate joiners. Interested Candidates can share your updated CV to : anitha.c@sagilityhealth.com Regards, TA Team Sagility

Must be a Quality Manager in the current role from International BPO - Transactional Quality Manager. Handled a Team of Quality Team Leaders and Quality Analyst's. US Shifts Excellent Comms Required Call 8447780697 send CV monu@creativeindians.com

Job Title: Quality Manager Customer Success & Experience Location: Noida Department: Digital Business Role Overview: We are seeking a passionate and detail-oriented Quality Manager to lead our Customer Experience (CX) and Contact Centre Quality initiatives. This role will be pivotal in enhancing the overall customer journeyfrom first interaction to digital acquisitionby driving excellence in communication, service quality, and process improvements. Key Responsibilities: Contact Centre Quality Management Monitor and evaluate call quality across outbound channels. Define and implement call quality benchmarks and frameworks. Conduct regular audits, feedback sessions, and training needs analysis. Identify service gaps and drive corrective actions to improve performance. Customer Experience Lead initiatives to enhance customer satisfaction (CSAT), Net Promoter Score (NPS) Map end-to-end customer journeys across touchpointsvoice, digital, chat, and mobile. Collaborate with digital teams to refine onboarding and service experiences. Develop VOC (Voice of Customer) programs and insights dashboards. Digital Business Acquisition Align customer success strategies with digital acquisition goals. Work closely with digital business and marketing team to optimize communication flows, reduce drop-offs, and enhance onboarding journeys. Leverage feedback and analytics to improve conversion funnels. Required Skills & Experience: 610 years of experience in customer service, quality assurance, or CX roles—preferably in BFSI or contact centre-led businesses. Strong knowledge of call quality frameworks and coaching methodologies. Hands-on experience with CRM, QA, and VOC tools (e.g., NICE, Verint, Salesforce). Exposure to digital journeys, customer onboarding, and user experience design. Analytical mindset with excellent communication and stakeholder management skills. Preferred Qualifications: Bachelor’s degree (MBA preferred). Contact centre Training experience will be a plus Experience working with cross-functional teams (marketing, digital, operations).

Exp - Min 1 yr in Technical support(International voice) Should have hands on Exp. on Microsoft tools Location: Hyderabad CTC: Up to 6LPA Notice - Immediate Joiners (WFO) Shift: US Rotational 5 Days Working Contact - 8905115503 (Divyanshi) Perks and benefits 2 Ways CAB Night Allownces Incentives

Job Title: Team Leader International Process (German Language Support) Location: [Gurgaon] Work Mode: Work From Office (WFO) Working Days: 5 Days a Week Shift: Flexible for 24x7 Environment Job Summary: We are seeking an experienced and dynamic Team Leader with proficiency in German language and a strong background in managing international customer support operations. The ideal candidate will lead a team of 1520 members, driving performance and productivity while maintaining high standards of customer satisfaction. Key Responsibilities: Lead and manage a team of 1520 team members in an international voice or non-voice process. Drive performance metrics including productivity, quality, shrinkage, attrition , and AHT targets based on tenure buckets. Handle escalations and provide strong floor support during operations. Conduct weekly monitoring , feedback , and coaching sessions to enhance team performance. Guide and mentor new team members through coaching and on-the-job training. Review current processes, identify areas of improvement, and implement recommendations to boost overall performance and CSAT (Customer Satisfaction). Perform TNI (Training Needs Identification) and bridge process gaps effectively. Ensure that IC (Individual Contributor) targets are met by the team. Utilize MS Excel and other basic computer tools to generate and track reports. Required Skills & Qualifications: Proficiency in German language (spoken and written) – mandatory. Prior experience in international process handling – required. Proven experience in team handling , including the ability to manage and develop team members and subordinates. Strong supervisory skills with the ability to inspire and drive performance. Excellent written and verbal communication skills in English . Well-organized, methodical, and detail-oriented. Proficient with basic computer operations and MS Excel . Additional Requirements: Flexible to work in a 24x7 shift environment . Willingness to work from office ( WFO ). Preferred Experience: 2–5+ years of experience in team leading roles within an international BPO/KPO environment. Background in German customer support or German-speaking client management is highly advantageous. Ready to take the lead? Join our team and drive international customer service excellence with your leadership and language skills! Please share your resume on sonam.singh1@igtsolutions.com

Job Title: Team Leader International Process (German Language Support) Location: [Gurgaon] Work Mode: Work From Office (WFO) Working Days: 5 Days a Week Shift: Flexible for 24x7 Environment Job Summary: We are seeking an experienced and dynamic Team Leader with proficiency in German language and a strong background in managing international customer support operations. The ideal candidate will lead a team of 1520 members, driving performance and productivity while maintaining high standards of customer satisfaction. Key Responsibilities: Lead and manage a team of 15–20 team members in an international voice or non-voice process. Drive performance metrics including productivity, quality, shrinkage, attrition , and AHT targets based on tenure buckets. Handle escalations and provide strong floor support during operations. Conduct weekly monitoring , feedback , and coaching sessions to enhance team performance. Guide and mentor new team members through coaching and on-the-job training. Review current processes, identify areas of improvement, and implement recommendations to boost overall performance and CSAT (Customer Satisfaction). Perform TNI (Training Needs Identification) and bridge process gaps effectively. Ensure that IC (Individual Contributor) targets are met by the team. Utilize MS Excel and other basic computer tools to generate and track reports. Required Skills & Qualifications: Proficiency in German language (spoken and written) – mandatory. Prior experience in international process handling – required. Proven experience in team handling , including the ability to manage and develop team members and subordinates. Strong supervisory skills with the ability to inspire and drive performance. Excellent written and verbal communication skills in English . Well-organized, methodical, and detail-oriented. Proficient with basic computer operations and MS Excel . Additional Requirements: Flexible to work in a 24x7 shift environment . Willingness to work from office ( WFO ). Preferred Experience: 2–5+ years of experience in team leading roles within an international BPO/KPO environment. Background in German customer support or German-speaking client management is highly advantageous. Ready to take the lead? Join our team and drive international customer service excellence with your leadership and language skills! , please share your resume on sameer.gandhi@igtsolutions.com

Greetings from Ienergizer We are actively looking for an experienced Process Trainer to join our dynamic Training Team at iEnergizer Interested candidates can send your updated CV to : vanshika.kakkar@ienergizer.com or connect via call at 9289640609 Roles and Responsibilities: - Trained New Hired Trainee, conduct daily assessments, mock calls and designed Training Materials, Questionnaires and necessary tools. Train the trainees on essential customer service skills such as problem-solving, empathy and customer centric behavior. Monitoring and evaluating the performance of new and existing employees. Pre and Post Shift Briefing and download of every recent update on floor. Preparing reports like Training Calendar, maintaining Batch Tracker, attendance, RAG report and Calibrations etc. Collaborating with other trainers, SMEs, supervisors and managers to identify training needs and develop strategies. Conducted TNI, Refresher Trainings and Mapping their Efficacy for Improvement Ensuring timely delivery of training batches on floor along with supporting OJT Daily Dip check, monthly PKT through Gamification and shared reports with clients. Conducted Supervisor meet once in a week with OPS, Quality regarding the process updates. Desired Candidate Profile: - 1-4 years of experience in Process Training or Product Training in BPO/Call Centre industry. Excellent communication, presentation, and facilitation skills with the ability to engage diverse audiences. Proficiency in MS Office applications (Word, Excel, PowerPoint) for report preparation and presentation purposes. Perks & Benefits: - Corporate work environment Salary upto 40K 6 Days environment Work From Office Interested candidates can send your updated CV to: vanshika.kakkar@ienergizer.com or connect via call at 9289640609 Interested candidates can also come for the F2F interview at the below address and meet me directly. Hard Copy of Resume and Aadhar Card is compulsory for entry purpose (Mention HR VANSHIKA KAKKAR on the top of your resume to get your interview scheduled easily) Location : iEnergizer - Noida Sector 60 A-37, Sector - 60 Noida, Gate number 2 Looking forward to welcoming passionate trainers to our team. Warm regards, Vanshika Kakkar Team Leader - HR