919 Csat Jobs - Page 26

Key Requirements: Location: Shillong Should have worked in International BPO (no domestic) Flexible for US shift Lean Six Sigma Green Belt certified, Should have worked on DMAIC projects, minimum 6 years of transactional quality experience, experience on minitab is an added advantage Knowledge of 7 QC tools and statistical tools Handled a good span of control, should have worked at manager level for at least 2-3 years. Job Description: Mandatory requirement: Should have transactional quality experience Should be able to use quality tools and should have analytical bent of mind Six sigma green belt certification Experience in retail sector will be an added advantage Should have worked on at least 2 - 4 projects Client Interaction Should be comfortable to work in rotational shift BPO sector experience Job Responsibilities 1. Client interactions 2. Manage and develop improvement plans in liaison with other department(s) 3. Effective resource utilization 4. Meeting & exceeding defined KPIs 5. Able to motivate team members. 6. Manage Operations Quality Team a. Effective resource utilization b. Meeting & exceeding defined KPIs c. Able to motivate team members d. Initiate KPI projects 7. Assures effective process and policy mechanisms are in place 8. Develops and assures compliance with the Service Level Agreements between internal and external customers 9. Assures confidentiality and integrity of data 10. Assures implementation of compliance with the Information Technology Standards (System checks, whitelist) 11. To oversee risk management activities across the Program 12. Developing, establishing, and maintaining an effective system-wide compliance and ethics program designed to prevent, monitor, detect, and respond to non-compliance and recommend corrective actions to fully meet regulatory requirements. This includes a system of education and training to promote compliance awareness. 13. Identify and address compliance gaps (issues or processes where compliance risk exposure exists or accountability is not clear), particularly where such issues involve more than one functional unit. 14. Ensure audits like contractual, compliance (BGC, access management) are conducted. Also assessments with various departments Minimum requirements (Education Qualification & Work Experience) Education Qualification : Graduate & above (Any Discipline) Certification / Trainings if any: Green belt certified

Roles and Responsibilities Manage international process team, ensuring efficient operations and meeting SLAs. Oversee AHT, shrinkage control, attrition management, KPIs (NPS), and rostering processes. Develop strategies to improve CSAT scores through effective communication with clients. Collaborate with cross-functional teams to resolve issues related to BPO operations. Ensure compliance with industry standards and regulations in the BPO sector. Contact - Neelam HR - 9594690866

About Welspun Entity* Welcome to Welspun Transformation Services Limited (WTSL), where innovation, digital transformation, and customer-centric excellence come together. As part of the Welspun Group, we are at the forefront of automation and business services, working across industries with a focus on cutting-edge technologies such as AI, ML, and RPA. Since our founding in August 2018 with 92 employees, we've grown to over 500 members across multiple locations, showcasing our commitment to operational excellence and inclusivity. At WTSL, we prioritize diversity, with 34% women in our workforce and flexible policies like maternity, paternity, and menstrual leave. Our goal is to increase female representation to 40%. We foster a family-like work environment through initiatives like Fam-Jam and wellness programs, and our Great Place to Work certification highlights our commitment to employee well-being. Working at WTSL means being part of impactful projects for global clients, while growing professionally through extensive learning opportunities. Join us as we continue our transformational journey, where your ideas and contributions will be valued, and you can make a meaningful impact in the world of business services Job Purpose/ Summary* As a Customer Success Manager (CSM), you will be responsible for developing and maintaining strong relationships with customers to ensure their satisfaction, retention, and long-term loyalty. You will serve as the primary point of contact for customers, addressing their inquiries, resolving issues, and providing strategic solutions tailored to their needs. This role is critical in driving customer engagement, identifying upselling or cross-selling opportunities, and collecting feedback to enhance products, services, and overall experience. Job Description* As a Senior Manager in the CRM department, the successful candidate will be responsible for managing and enhancing customer relationships, ensuring customer satisfaction, and driving business growth. They will be expected to work closely with the CEO's office on critical business generation initiatives and manage relationships with key stakeholders. The role requires a strong customer and business-centric approach, with a focus on delivering results. Principal Accountabilities* Develop and implement customer relationship management strategies to enhance customer satisfaction and loyalty. Recommend, implement, and drive feedback mechanisms such as NPS (Net Promoter Score) and CSAT (Customer Satisfaction Score) to evaluate customer satisfaction, identify service improvement areas, and strengthen customer relationships.Work closely with the CEO's office on critical business generation initiatives, identifying new opportunities for growth and expansion. Manage relationships with key stakeholders, ensuring their needs and expectations are met and that they are kept informed of any significant developments. Foster a customer-centric culture within the organization, promoting the importance of customer satisfaction and the value of long-term customer relationships. Use business and commercial acumen to make informed decisions that benefit both the customer and the organization. Demonstrate a global mindset, understanding and responding to global trends and developments that may impact the organization and its customers. Encourage entrepreneurship and innovation within the team, promoting the development of new ideas and approaches. Lead and manage the team, fostering a culture of excellence and ensuring all team members are motivated, engaged, and performing at their best. Use strong interpersonal skills to build and maintain effective relationships both within and outside the organization. Pay attention to detail and use critical thinking skills to solve complex problems and make sound decisions. Influence others to achieve results, driving the team and the organization towards the achievement of its goals. Key Interactions* 1. Stakeholder Engagement 2. Client Relations 3. Cross-Functional Collaboration 4. External Communication 5. Internal Communication Experience* 10 - 18 Years Relevant Industry* IT Services & Consulting,BPO,Analytics / KPO / Research Education Degree* Under Graduate Specializations* Others Language Proficiency* ENGLISH,HINDI Certifications* Skill* 1. Interpersonal Relationship 2. Detail Orientation & Influencing 3. driving results & Critical Thinking 4. Interpersonal Relationship 5. Detail Orientation & Influencing 6. driving results & Critical Thinking

Role & responsibilities Lead and motivate a team within the sales voice domain, ensuring that the team meets and exceeds performance targets. Develop and implement effective strategies to drive team performance. Regularly monitor team metrics and provide constructive feedback to ensure goals are achieved. Facilitate career progression for team members by identifying development needs, offering coaching, and supporting their professional growth within the organization. Handle change management requests by raising them promptly and following through to ensure successful implementation across the team. Demonstrate the ability to work independently with minimal guidance, efficiently managing tasks and responsibilities to achieve team objectives. Exhibit strong self-motivation and initiative, actively seeking opportunities to enhance the team's performance and address challenges proactively. Possess excellent people management skills, including conflict resolution, team building, and fostering a positive and collaborative team culture. Ensure all team members are well-versed in their Key Result Areas (KRAs) and understand their roles and responsibilities within the team. Collaborate effectively with other departments and stakeholders to streamline processes and enhance team productivity. Maintain up-to-date knowledge of industry trends and best practices to ensure the team remains competitive and innovative in its approach. Experience in the insurance sales domain, with a demonstrated understanding of industry-specific challenges and opportunities. Proven track record of successfully managing and developing high-performing sales teams in a fast-paced environment. Preferred candidate profile 1.5+ years of experience as a team leader. 3+ years of overall experience in the CSR voice domain. Strong people management and motivational skills. Ability to manage work efficiently with minimum guidance. Shifts timings: 12X7 9 hours, 6 days working Week Off : Rotational Off

Domain: US Telecom Inbound Chat Process- B2C Location: Hinjewadi Phase 3, Pune Shift: US Rotational Night Shifts Mode: Work From Office Age: Up to 38 years Candidate must have a laptop Contact - Divyanshi (8905115503) Perks and benefits 2 Way Cab Incentives

Hiring For International voice process Inbound Customer Service Excellent verbal Communication Skills Required Rotational Shifts WFO Location- Gurugram Both Side Cabs Salary Upto 35k in hand Call/Whatsapp AVNEET KAUR 8588840209 Required Candidate profile *Requirement: Min 1 year of experience in international BPO customer service voice process Graduate/Undergradute both can apply *Mandate: Excellent Communication Skills

RECRUITING FOR VOICE PROCESS ONE YEAR INTERNATIONAL VOICE EXPERIENCE IS MANDATE 24*7 WORKING CULTURE + BOTH SIDE CAB SUPERLATIVE COMMUNICATION REQUIRED SALARY UPTO 40K IN HAND CONTACT AVNEET KAUR 8588840209 Required Candidate profile GRAD/UNDERGRAD CAN APPLY IMMEDIATE JOININGS ONLY WALKIN INTERVIEWS ONLY IN NOIDA

International chat exp is mandatory Qualification – Undergraduate/ Graduate CTC – Up to 4.8 LPA Location - Pune Notice - Immediate joiners Shift – us shifts 5 days working, 2 days rotational off Contact - 9216673933 (Bhagyashree) Perks and benefits Night shift allowances Incentives 2 way Cab

International voice exp is mandatory Qualification – Graduate CTC – Up to 5 LPA Location - Pune (Hinjawadi Phase3) Notice - Immediate joiners Shift – us shifts 5 days working Contact - 9216673933 (Bhagyashree) Required Candidate profile Perks and benefits Night shift allowances Incentives 2 way Cab

Hiring for UK Airline International Chat Process DIRECT PAYROLL Min 1 year exp in live/web chat Good Communication 24/7 SHIFTS 5days working NOIDA Loc BOTH SIDE CAB SAL- 40K CTC + 8,800 ALLOWANCE + Travel Benefits WhatsApp ur CV- Mehak 9711488408 Required Candidate profile GOOD VERBAL & WRITTEN COMMUNICATION SKILLS MIN 1 YEAR EXP IN INTERNATIONAL CHAT PROCESS- LIVE OR WEB CHAT(NO TEMPLATE-BASED CHAT) TYPING SPEED SHOULD BE AT LEAST 30 WITH 90% ACCURACY

Prefer experience in International Voice Process Should be working as an Sr. OM on papers for international process Well verse with operational matrix Excellent communication skills flexible working with rotational (US) shift

Should be working as an SME on papers or 3+ years of CSE exp with team handling knowledge Well versed with operational metrics (shrinkage, AHT, CSAT, Attrition etc) Excellent Communication Skills Willing to work in US Shifts

Process Trainer /Soft skills Trainer BPO TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER If you have International Tech Support process exp then Call/Whtapp cv to Amit 8178259405 Neha 8287267407

Roles and Responsibilities Monitor calls using 7QC tools to ensure adherence to quality standards. Conduct call audits to identify areas of improvement in customer service quality. Perform root cause analysis on issues identified during call monitoring and implement corrective actions. Develop and maintain documentation for quality control processes. Collaborate with team members to improve overall process efficiency and effectiveness.

About Organization : Paychex, Inc. (NASDAQ: PAYX) is a leading provider of integrated human capital management solutions for payroll, benefits, human resources, and insurance services. Industry expertise since 1971 (53 Years) • 730,000+ clients in the U.S. and Northern Europe • Pays 1 in 12 U.S. private sector employees • Largest HR company for small to medium-sized businesses • Product development company having products for payroll, accounts, benefits, and HR. What we are looking for Need More Than 7 Years of experience in BPO Operations Team handling, customer service, People management) Strong people management (Team Handling) experience Need more than 3 Years of team handling experience Strong verbal communication and listening skills. Demonstrates analytical skills. Demonstrates problem solving skills. Effective interpersonal skills. Demonstrates written communication skills. Promotes information sharing. Excellent collaboration and team building skills. Ability to lead/manage others. Graduate Job description: Conflict Resolution - Finds solutions to disputes and disagreements between individuals or groups. It involves active listening, empathy, and effective communication to understand the needs and concerns of each party involved in the conflict. Delegation - Assign tasks or responsibilities to others while still maintaining accountability for the overall outcome. Effective delegation requires clear communication, trust in the capabilities of others, and the ability to provide guidance and support as needed. Process Improvement - Driving improvements through data insights, implementing automation where possible, and ensuring compliance with industry standards. Operational Efficiency - Ability to optimize business processes and procedures to reduce costs, increase productivity, and improve product or service quality. It requires specialized skills such as process mapping, data analysis, and project management to identify areas for improvement and implement effective solutions. Stakeholder Management - Collaborating with internal stakeholders to resolve issues and ensure smooth project delivery. Workforce Management Coordination - Coordinating with the WFM team on attendance, leave, unplanned shrinkage, forecasting, and staffing requirements. Coaching/Mentoring - Guides, supports, and motivates individuals or teams to achieve their goals and objectives. Helps individuals develop their skills and abilities to achieve their desired outcomes. Support new hires and facilitate ongoing development of team skills. Team Engagement - Organizing team engagement activities to promote a positive work environment. Problem Solving - Ability to break down simple problems, identify potential solutions, and take action to resolve the issue. This skill involves critical thinking, creativity, and the ability to work well under pressure. Performance Metrics & Interpretation - Ability to interpret data and communicate findings effectively to stakeholders. Understanding of data privacy and ethical considerations. Knowledge of Key Performance Indicators (KPIs) relevant to customer service and operational efficiency. Ability to establish, monitor, and evaluate performance metrics that align with business goals. Effective Communication - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs to different audiences. Effective Presentations - The ability to create and deliver a compelling presentation, including organizing the presentation, designing visual aids, modulating voice, using body language, making eye contact and demonstrating confidence.

BPO International Tech Support Voice process,1.5year as a Team Leader on paper * Rotational Shifts *Manage team *Knows performance metrics *Motivates team If Tech Support exp then Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!

Roles and Responsibilities Manage a team of agents handling customer queries in Marathi/Gujarati language. Ensure effective communication with customers, resolving their issues efficiently. Monitor agent performance, providing feedback and coaching to improve KPIs such as AHT, CSAT, SLA, and shrinkage control. Develop strategies to reduce attrition rates through target achievement, team motivation, and team leadership skills. Collaborate with other teams to resolve complex customer complaints. Desired Candidate Profile 2-7 years of experience in BPO process (domestic BPO) or similar industry. Strong knowledge of Gujarati/Marathi languages for effective communication with customers. Proven track record in managing teams for voice processes like BPO/Call Centre operations. You can share your resume on this mail id Lovisha.ahluwalia@teleperformancedibs.com

Roles and Responsibilities Develop and implement effective strategies to reduce shrinkage, attrition, and increase CSAT (Customer Satisfaction). Manage a team of sales professionals to achieve targets and improve customer satisfaction. Monitor KPIs such as Shrinkage Control, Attrition Control, B2B Sales, Real Estate Sales, Property Sales, Residential Sales to optimize performance. Handle team handling activities including recruitment, training, coaching, mentoring, and performance evaluation. Ensure timely completion of tasks while maintaining high levels of quality. Desired Candidate Profile 1-6 years of experience in real estate industry with expertise in sales process management. Strong understanding of B2B sales principles and practices. Excellent communication skills with ability to lead cross-functional teams effectively. Proficiency in using technology tools for data analysis and reporting purposes.

Domain: International Customer Support (voice) Required Experience: Minimum 2 Year(International Voice Support) CTC: Up to 7 LPA Shifts: 24/7 Rotational Notice Period: Immediate Joiners Only Location: Bangalore contact - Divyanshi,8905115503 Perks and benefits Night Allownces and Incentives 2 WAys Cab

Send resume: Raveena@wissenpro.com Call: 70320 46318 Role: Manager Quality / Training & Quality Manager Role and Key Responsibilities: Act as a primary POC between the QA teams, OPS & clients. Recommended responsibilities include but are not limited to the following: Lead, manage, motivate, and mentor a team of Quality Analysts Drive consistency to ensure the strong quality performance and alignment across all programs Deliver process as well as agent level insights to continuously improve and deliver outstanding customer experience across the program Work alongside Ops and hiring team to provide on-boarding, coaching, remediation, training and development for QAs and QA Leads Implement and drive the QA process and structure Identify possible issues and trends and give actionable insights while communicating them to relevant stakeholders Implement initiatives and projects to counteract any possible trends, drive business KPIs Aggregate audit findings and analyse gaps in processes, identifying innovative ways to solve problems upstream, help improve customer experience and drive higher efficiency Analyse quality and performance trends to provide recommendations for program improvement Responsible for the delivery of vendor quality metrics at management reviews Key skills & knowledge: Excellent communication & interpersonal skills Excellent MS Office skills (presentation & excel) Excellent knowledge of Quality & Analytical tools Should be well versed with Qualitative concepts Should have worked on process improvement projects driving Customer Experience, Process Improvements & Profitability

Send resume: Tanuja@wissenpro.com Call: 88970 21143 Job Description: We are seeking an experienced Team Leader to oversee day-to-day operations in our BPO/KPO environment. The ideal candidate will be responsible for driving team performance, managing key metrics such as Attrition, Shrinkage, AHT (Average Handle Time), CSAT, and SLA compliance , and ensuring high levels of employee engagement and client satisfaction. Key Responsibilities: Lead and manage a team of associates to achieve defined KPIs. Monitor and control Attrition, Shrinkage , and ensure optimal resource utilization. Track and improve AHT , FCR (First Call Resolution), and quality scores. Conduct regular team meetings, coaching sessions, and performance reviews. Collaborate with operations and HR to address performance and behavioral issues. Prepare and analyze reports on operational performance and present insights to management. Key Skills: Strong command over operational metrics like Attrition, Shrinkage, AHT, CSAT, and Productivity . Leadership and people management skills. Excellent communication and conflict resolution abilities. Experience with CRM/ticketing tools and reporting systems.

Min 2 Yr Exp Into Technical Support (International Voice) Must Have - Service Desk,Active Directory,Servicenow CTC - Up to 6 LPA 24*7 US Rotational Night Shift/5 Days Working 2 Days Rotational Off Location - Bangalore contact - Divyanshi(8905115503) Perks and benefits 2 Ways Cab Allowances and Incentives

Role- Operations Manager Experience:- Min 10 Years in International Voice Process (Customer Support) Min 3 Years as Operations Manager on Papers Any Graduate WFO UK Shift Notice-0-30 Days 5Days working / 2 Days rotational off Contact- 8107866214-Riya

job Description Quality Analyst Skills: Banking process ( international Banking Experience) AML, KYC, Role Description :- This is a full-time on-site role for a Quality Analyst AML KYC located in Chennai. The Quality Analyst will be responsible for quality control and assurance in Anti-Money Laundering (AML) and Know Your Customer (KYC) processes. Day-to-day tasks include monitoring, evaluating, and improving quality management systems, conducting analytical assessments, and ensuring compliance with regulatory standards. The role requires routine communication and reporting to maintain high-quality standards. Qualifications: - Proficient in Quality Control, Quality Assurance, and Quality Management Strong Analytical Skills for evaluating and improving processes Excellent Communication skills for effective reporting and coordination Experience in AML and KYC processes is highly desirable Ability to work on-site in Chennai Bachelor's degree in a related field is preferred Role: Call Quality AnalystIndustry Type: BPM / BPODepartment: Quality AssuranceEmployment Type: Full Time, PermanentRole Category: Business Process Quality Please share the Resume to ramya.ramya1@teleperformancedibs.com Ph No : 8050980644 best Regards Ramya V

Must have Min 1+yrs Exp as Team Leader from International Technical Support Voice Chat process BPO Good Team Handling Exp from International Tech Support Voice Chat Process. Fluent English US Shifts Call 8447780697 send CV monu@creativeindians.com