1530 Csat Jobs - Page 26

Role Purpose Consultants are expected to complete specific tasks as part of a consulting project with minimal supervision. They will start to build a core areas of expertise and will contribute to client projects typically involving in-depth analysis, research, supporting solution development and being a successful communicator. The Consultant must achieve high personal billability. Do Consulting Execution An ambassador for the Wipro tenets and values Work stream leader or equivalent and coordinates small teams Receives great feedback from the client Client focused and tenacious in approach to solving client issues and achieving client objectives Organises work competently and ensures timeli...

Role Purpose Senior Consultants are able to leverage their experience to deliver discrete projects with minimal supervision. They demonstrate clear understanding of the clients business issues, detailing and tailoring consulting solutions to generate maximum value through idea generation and engagement experience. The Senior Consultant must achieve high personal billability. Do Consulting Execution An ambassador for the Wipro tenets and values, secures great feedback from multiple clients Consulting project Manager or equivalent coordinates teams of consultants, responsible for assuring quality of deliverables Flexible in approach, ability to coordinate resource with expertise in various are...

Associate Consultant is the first step in the consulting ladder. The role is responsible for completing high quality in-depth analysis and research to support successful completion of consulting projects. They will also support the practice through data collection, market research and analytics. The Associate Consultant must achieve high personal billability. Do 1. Consulting Execution I. An ambassador for the WIPRO tenets and values II. Client focused and tenacious in approach to solving and achieving client objectives III. Organizes work competently and ensures timeliness and quality deliverables IV. Develops understanding of best practice in given area and industry knowledge, and can appl...

Role Purpose Senior Consultants are able to leverage their experience to deliver discrete projects with minimal supervision. They demonstrate clear understanding of the clients business issues, detailing and tailoring consulting solutions to generate maximum value through idea generation and engagement experience. The Senior Consultant must achieve high personal billability. Do Consulting Execution An ambassador for the Wipro tenets and values, secures great feedback from multiple clients Consulting project Manager or equivalent coordinates teams of consultants, responsible for assuring quality of deliverables Flexible in approach, ability to coordinate resource with expertise in various are...

Educational Qualification : Diploma / Degree or higher qualification in any discipline Experience Requirements 1. 3-9 years of Total experience 2. At least 3 years experience as voice coach 3. Excellent command over spoken and written English 4. Should be able to handle Grammar, Soft skills, Accent Neutralization, C/Service & Business English 5. Must have a zeal and passion for training & excellent interpersonal skills 6. Exposure in an international corporate environment is a must 7. Ability to perform in adverse situations 8. Should be well versed in handling computers esp. Word, Excel and Power Point 9. Willing to work in shifts in 24X7 environment Role Responsibilities 1. Voice audits & ...

Policybazaar is looking out for Call Quality Analysts .(Call Auditing) Designation - Quality Analyst/ Sr. Quality Analyst Job location- Gurgaon Experience - 1+ Years Role Description This is a full-time on-site role as a Call Quality Analyst at Policybazaar.com in Gurugram. The role involves monitoring, evaluating, and providing feedback on call interactions to ensure quality standards are met. Qualifications Excellent verbal and written communication skills Strong attention to detail and analytical skills Experience in customer service or call center operations Knowledge of quality assurance processes and tools Ability to work in a fast-paced environment and meet deadlines Proficiency in Mi...

Role Quality Assurance Consultant Do - Support process excellence initiatives and drive improvement projects. - Drive benchmarking and best practices deployment across accounts. - Understand potential customer dis-satisfaction drivers and proactively mitigate any CSAT/PCSAT risks. - Work closely with customers and operations leadership team to identify improvement opportunities and drive them to closure. - Drive projects to improve and maintain the profitability of the process. - Drive a culture of process improvement using tools like Six Sigma, Lean and Kaizen on the process floors. - Drive standardization practices on the floor and ensure strict compliance in internal and client defined pr...

Total 6 Yrs exp out of this 2 yrs exp as a Assistant Manager Quality Call Callibration CSAT Manage Team of QA Count of Audit Quality Score Work from Office-Kolkata only not for Delhi/NCR...Apply those who can relocate in Kolkata Required Candidate profile Work from Office-Kolkata only not for Delhi/NCR...Apply those who can relocate in Kolkata Call or Whatspp cv Sri 8851792136 Neha 8287267407

Job description Greetings From Ienergizer Gurgaon !! Hiring for Team Leader Profile Location :- Gurgaon Salary - Upto 50k CTC per month, Annual CTC:- 6 LPA Females Prefered Note :- Minimum 1+ yrs. of experience in team handling and total 3yr experience required from BPO Industry Only Graduate can apply 6 Days working Day Shifts Walkin Interview :- Address- Walkin at Ienergizer IT services Pvt Ltd, Address Plot no. 512-513 udyog vihar Phase 3 Sector 19 Gurgaon 122016 Time -11am to 3pm Interested candidates can Share your Resume On Whatsapp - Vinay- 9910155221 Regards Manish HR

As the Global Chief Delivery Officer (GCDO) at Digital Quantum Technology Services, you will be a key executive responsible for leading project and program delivery teams worldwide across different regions including the US, Europe, and APAC. With a minimum of 20+ years of global experience, you will manage large and complex digital programs in sectors such as BFSI, Health Care, Life Sciences, Retail & Hospitality, Telecommunications, Entertainment, and Energy & Utilities (E&U). Your role will involve managing the delivery and profitability of projects, programs, and portfolios within various verticals. You will be tasked with stakeholder management, overseeing internal and external stakehold...

Team Lead Quality Eligibility Criteria: Qualification Any Graduate Excellent communication. Should be TL on Papers for atleast 2 Years. Must be Six sigma Green belt certified. Preferred Black belt Must have exposure to process improvement Should be good with MS-Office. Should have experience into data auditing, Claims, Billing Reimbursement . Should be ready to work in shifts & work from office Job Location - Pune , Yerwada Job Responsibilities: Team Supervision & Performance Management :Oversee day-to-day activities of the quality assurance team to ensure smooth operations. Delegate tasks effectively, ensuring that team members meet performance targets and deadlines. Monitor individual and ...

Team Lead Quality Eligibility Criteria: Qualification Any Graduate Excellent communication. Should be TL on Papers for atleast 2 Years. Must be Six sigma Green belt certified. Preferred Black belt Must have exposure to process improvement Should be good with MS-Office. Should have experience into data auditing, Claims, Billing Reimbursement . Should be ready to work in shifts & work from office Job Location - Coimbatore Job Responsibilities: Team Supervision & Performance Management :Oversee day-to-day activities of the quality assurance team to ensure smooth operations. Delegate tasks effectively, ensuring that team members meet performance targets and deadlines. Monitor individual and team...

Must have 2 Years of on paper experience as a Ops Manager 8 Years of Relevant experience in Customer support/Technical Support Pune/Bangalore CTC- 16 LPA 5 Days working Night shifts 2 Way cabs WFO Graduates Contact- 9509529566

Role Purpose Principal Consultants are expected to have a deep area of consulting expertise, with a good understanding of the clients business landscape and an ability to manage the delivery of consulting solutions that achieve clear business value. The role may have managerial responsibilities in leading a team of consultants and managing quality and internal compliance in business operations. Principal Consultants develop and support closure of sales opportunities through their consulting expertise and client relationships. The Principal Consultant must achieve high personal billability. Do Consulting Execution An Ambassador for Wipro tenets and values Consulting Project manager or equival...

Role Purpose Consultants are expected to complete specific tasks as part of a consulting project with minimal supervision. They will start to build a core areas of expertise and will contribute to client projects typically involving in-depth analysis, research, supporting solution development and being a successful communicator. The Consultant must achieve high personal billability. Do 1. Consulting Execution An ambassador for the Wipro tenets and values Work stream leader or equivalent and coordinates small teams Receives great feedback from the client Client focused and tenacious in approach to solving client issues and achieving client objectives Organises work competently and ensures tim...

Roles and Responsibilities Manage international process team, ensuring efficient operations and meeting SLAs. Oversee AHT, shrinkage control, attrition management, KPIs (KRA), CSAT, and customer service operations. Develop strategies to reduce shrinkage and improve overall performance metrics. Collaborate with cross-functional teams to resolve issues and implement process improvements. Ensure compliance with US process standards and maintain high levels of quality assurance. Contact - Neelam HR - 9594690866 Email - Neelam.Shahu@teleperformancedibs.com

Job Opportunity: Senior Manager - Operations at IGT Solutions Location: Gurgaon IGT Solutions is seeking a highly skilled and experienced Senior Manager of Operations to oversee and lead multiple client business operations in our Global Digital BPM Contact Center Services environment. As a key member of our leadership team, you will report directly to the GM/VP Global Operations and manage a large team of 500-1000 FTEs across multiple business accounts. Key Responsibilities: Take ownership and responsibility for the P&L and overall Operations Management of 500+ FTE International Voice Customer Service Operations. Lead and drive both strategic and tactical operational direction for the operat...

Role Purpose Senior Consultants are able to leverage their experience to deliver discrete projects with minimal supervision. They demonstrate clear understanding of the clients business issues, detailing and tailoring consulting solutions to generate maximum value through idea generation and engagement experience. The Senior Consultant must achieve high personal billability. Do Consulting Execution An ambassador for the Wipro tenets and values, secures great feedback from multiple clients Consulting project Manager or equivalent coordinates teams of consultants, responsible for assuring quality of deliverables Flexible in approach, ability to coordinate resource with expertise in various are...

Role Purpose Senior Consultants are able to leverage their experience to deliver discrete projects with minimal supervision. They demonstrate clear understanding of the clients business issues, detailing and tailoring consulting solutions to generate maximum value through idea generation and engagement experience. The Senior Consultant must achieve high personal billability. Do Consulting Execution An ambassador for the Wipro tenets and values, secures great feedback from multiple clients Consulting project Manager or equivalent coordinates teams of consultants, responsible for assuring quality of deliverables Flexible in approach, ability to coordinate resource with expertise in various are...

Role Purpose The purpose of this role is to prepare test cases and perform testing of the product/ platform/ solution to be deployed at a client end and ensure its meet 100% quality assurance parameters. Do Instrumental in understanding the test requirements and test case design of the product Authoring test planning with appropriate knowledge on business requirements and corresponding testable requirements Implementation of Wipro's way of testing using Model based testing and achieving efficient way of test generation Ensuring the test cases are peer reviewed and achieving less rework Work with development team to identify and capture test cases, ensure version Setting the criteria, paramet...

Don't miss out on this opportunity! Join us in shaping the future of Job Hai team at Info Edge India Ltd. It's time to be a part of a dynamic team and make a difference in the industry! Join our team! We are currently hiring for the role of Customer Service Executive for Job Hai vertical | Noida Location. If you are interested, attend your interview in Mega Walk-In drive, we will be happy to meet you :) Interview Date - 14th July 2025 (Monday) Interview Time - 10:00AM - 2:00PM Venue - Express Trade Tower 2, 3rd Floor, Sector 132, Opp. JBM Global School , Noida ( Nearest Metro Botanical Garden) Google Map https://maps.app.goo.gl/RKjfU3kS8UxT3ugS9 Contact Person Vrinda Gupta Documents Required...

J ob Title: Team Leader International Process- Location: Bangalore Work Mode: Work From Office (WFO) Working Days: 5 Days a Week Shift: Flexible for 24x7 Environment Job Summary: We are seeking an experienced and dynamic Team Leader with strong background in managing international customer support operations. The ideal candidate will lead a team of 15-20 members, driving performance and productivity while maintaining high standards of customer satisfaction. Key Responsibilities: Lead and manage a team of 15-20 team members in an international voice or non-voice process. Drive performance metrics including productivity, quality, shrinkage, attrition , and AHT targets based on tenure buckets. ...

You should have a minimum of 2 years of International BPO experience with an on-paper designation of Team Leader. Your span of control should be a minimum of 15-20 associates. Operational knowledge in areas such as Attrition, Shrinkage, CSAT, AHT, NPS, FCR, Quality, Delivery, and SLA is required. Experience in different lines of business like Dispute/BFSI, Fraud, Investigation is preferred. You should be comfortable working in 24X7 shifts and possess excellent communication skills. Immediate joiners or those with a 10-day notice period are welcome to apply. All experiences mentioned should be on papers and not based on acting roles.,

MEGA Walk in Drive!! STARTEK welcomes Fresher & experienced professionals for the role of Customer Support Executive for International Voice/ Non Voice Process Jumpstart Your BPO Journey: Entry-Level Opportunities Await Unlock your potential in BPO!! HR Name - Alisha A. HR Contact - 8826179338 Date of Interview - 11th July 2025 - 21st July 2025 Interview Location - Startek ITPL, 6th Floor, Explorer Building, Pattandur Agrahara, Whitefield, Bengaluru - 560066. Interview Time - 12:30 PM -- 05:30 PM 5 days working Rotational shifts & Rotational week Offs Location - Bengaluru About US - Our associates are central to our mission of combining people, technology, and data to deliver customer experi...

Must have Min 1+yrs exp as a Team Leader from Voice process Technical Support / Service Desk BPO. Good Team Handling exp from Tech Support Voice process 6 days Working Fluent in English Call 8447780697 send CV monu@creativeindians.com