2170 Csat Jobs - Page 26

Role Purpose Consultants are expected to complete specific tasks as part of a consulting project with minimal supervision. They will start to build a core areas of expertise and will contribute to client projects typically involving in-depth analysis, research, supporting solution development and being a successful communicator. The Consultant must achieve high personal billability. Do Consulting Execution An ambassador for the Wipro tenets and values Work stream leader or equivalent and coordinates small teams Receives great feedback from the client Client focused and tenacious in approach to solving client issues and achieving client objectives Organises work competently and ensures timeli...

Role Purpose Consultants are expected to complete specific tasks as part of a consulting project with minimal supervision. They will start to build a core areas of expertise and will contribute to client projects typically involving in-depth analysis, research, supporting solution development and being a successful communicator. The Consultant must achieve high personal billability. Do Consulting Execution An ambassador for the Wipro tenets and values Work stream leader or equivalent and coordinates small teams Receives great feedback from the client Client focused and tenacious in approach to solving client issues and achieving client objectives Organises work competently and ensures timeli...

Role Purpose Senior Consultants are able to leverage their experience to deliver discrete projects with minimal supervision. They demonstrate clear understanding of the client’s business issues, detailing and tailoring consulting solutions to generate maximum value through idea generation and engagement experience. The Senior Consultant must achieve high personal billability. Do Consulting Execution An ambassador for the Wipro tenets and values, secures great feedback from multiple clients Consulting project Manager or equivalent coordinates teams of consultants, responsible for assuring quality of deliverables Flexible in approach, ability to coordinate resource with expertise in various ar...

Role Purpose Consultants are expected to complete specific tasks as part of a consulting project with minimal supervision. They will start to build a core areas of expertise and will contribute to client projects typically involving in-depth analysis, research, supporting solution development and being a successful communicator. The Consultant must achieve high personal billability. Do 1. Consulting Execution An ambassador for the Wipro tenets and values Work stream leader or equivalent and coordinates small teams Receives great feedback from the client Client focused and tenacious in approach to solving client issues and achieving client objectives Organises work competently and ensures tim...

About Interpolitan Money Interpolitan has a purpose to empower global opportunities for our clients, partners and people. We offer tailored services and multi-currency solutions for seamless local and international transactions, helping businesses and individuals overcome traditional banking barriers. In the past, financial journeys were fraught with red tape, slow systems and arbitrary transaction limits. Now, everything has changed. Thanks to our unique approach, Interpolitan clients can easily meet financial goals and make cross-border transactions worldwide. We re a values-led organisation and place integrity at the heart of every decision. As we expand both domestically and internationa...

Title: Manager Ops - Domestic Process( Banking Experience Mandate) Role Summary: We are seeking a Manager to manage a dynamic team of 50-100 members in an International Process. The ideal candidate will have experience handling BPO operations, including performance management, coaching, and improving overall team productivity and quality. This role requires excellent leadership skills to guide team members, manage performance, and ensure alignment with business goals. What You Would Be Doing: Team Management & Performance : Oversee and manage the teams productivity, quality, shrinkage, and attrition to ensure all targets are met. Coaching & Development : Provide coaching and mentorship to ne...

Job Description : Requirements Minimum 2 years of team handling experience Experience in GDS (Sabre, Amadeus, or Galileo) Windows, MS Office, Google Applications (expert) Team player Preferred: Graduation or masters degree in Tourism, Business Administration, or a relative field Amadeus, Sabre, and Galileo (expert) Excellent communication skills Duties & Responsibilities: Team development responsibilities Support team members in their daily tasks Deliver training on the job Discuss & set personal targets with each team member Monitor team: their behavior towards customers & colleagues, their problems or ideas Evaluate team members: performance, mistakes, losses, creativity, strengths, weakne...

GREETINGS FROM TECH MAHINDRA Spot offers for Immediate Joining!!! Process- International Inbound Voice Education-UG/Grad/PG 1year of experience is required in only in International Voice *(No Domestic/ No Freshers/ No Content Review)* ONLY IMMEDIATE JOINERS 5 days working 2week off WFO/2way cab Work location -Hitech city Performance based incentives /Bonus/ Insurance Interview round- Screening(HR) Versant Manager round CTC provided-3lpa CTC to 4.7lpa CTC If this opportunity excites you, please forward your resume to 7386973468 Warm Regards, HR SREEJA

Role: Customer Support - Voice Process For experienced; Required minimum 1 year of Customer Service experience Languages Required: English Fluent Location: Bangalore Shifts: Day 6 Working Days; 1 Day Rotational Off Only Immediate Joiners Compensation : CTC: 28k Contact: Zainab- 9251688430

What does an Operations Manager really do? Think of yourself as a leader and the master of your department, so not just anyone is qualified for this role! Here at TaskUs we make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Come on now, we need your full attention because it's time to imagine what it's like being an Operations Manager. Imagine yourself going to work with one thing on your mind: that in most companies, it's all about the KPIs but in TaskUs it's all about solving business problems through innovation. As you tackle your new tasks for the day, you know that it will all lead to one thing that your depa...

Dear Candidate, Infoedge is inviting candidates for a Group Manager role for its Job Hai division. Please find below the details. Date of Interview - 23rd and 24th September 2025 Time - 10 AM to 3 PM Address - A-88, Sector - 2, Noida (near noida sector 15 metro station) About BU - Job Hai Job Hai is new venture by Info Edge. Info Edge is successfully running businesses like Naukri.com, Jeevansathi.com, 99 acres.com etc. Job Hai portal focused on Blue and grey collar hiring. Job Hai is serving jobs for Sales/ Business Development, Marketing, Field Sales, Back Office, Customer Support, Housekeeping, Warehouse etc. Job Hai is in 7 metro cities, Mumbai, Delhi, Noida, Gurgaon, Ghaziabad, Faridaba...

Job description Experience Minimum 2-year experience as a Team Leader in International voice process Minimum of 5 year of work experience in an International Voice Program from premium contact centers. Technical Competencies: (Job related) Proficient in MS Office Excel, Word and PowerPoint and possess knowledge of Greenbelt, Lean, Scheduling etc. Sound Knowledge of monitoring and reporting tools such as Avaya CMS, Aspect, Verint WFO and BI Tools Should be aware of Ecommerce industry and should have used it in daily professional life Usage Experience of E Wallets and have functional knowledge of the product. Soft Skills: Ensures adherence to contractual SLAs and manages the overall workflow w...

Job description Develop, implement, and monitor day-to-day operational systems and processes that provide visibility into goals, progress, and obstacles for our key initiatives. Plan, monitor, and analyze key metrics for the day-to-day performance of the operations to ensure efficient and timely completion of tasks. Devise strategies to ensure the growth of programs enterprise-wide, identifying and implementing process improvements that will maximize output and minimize costs. Working knowledge of data analysis and performance/operation metrics. Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements. Oversee customer support pro...

As the Customer Experience & Operations Head at Eternz, you will play a crucial role in revolutionizing the jewelry industry by overseeing the day-to-day business operations and managing pre-order and post-order customer interactions. Your responsibilities will include: - Leading the customer support team to provide exceptional service through various channels such as chat, email, and phone. - Developing and implementing scalable support processes, including SOPs, SLAs, and escalation protocols. - Monitoring and optimizing key metrics like NPS, CSAT, First Response Time, and Resolution Time. - Managing high-touch customer escalations with timely and empathetic resolutions. - Establishing fee...

Role Overview: As a valued member of the Thrillophilia team, you will be responsible for fostering a healthy, motivated, and collaborative culture to support the professional growth of internal staff. Your role will involve managing the Support team and overseeing day-to-day Support Operations, including shift operations, scheduling, training, and ensuring round-the-clock support coverage. You will play a crucial role in all aspects of Support operations management, from Hiring and Training to Professional Development of the Customer Support Engineers. Your expertise will be key in defining a support process that enables the support team to scale effectively with the companys growth. Collabo...

Job Summary: As a Customer Service Representative, you will be the first point of contact for our customers, delivering exceptional service across both voice and digital platforms (including phone, email, live chat, and social media). Key Responsibilities: For Sr. Associate Role • Handle incoming customer queries via phone and digital channels in a professional and timely manner Qualifications Minimum Academic Qualification: UG and above 1+ years of customer service experience. Excellent verbal and written communication skills in English (additional languages an advantage) Strong problem-solving and multitasking abilities Flexibility to work in shifts, including and/or as needed for infreque...

GLOBIVA is hiring for Team Leader. Location- Sector 18, Gurgaon (Haryana) 6 days working Rotational shifts and Rotational week-off Note:- There is no night shift for female employee Key Responsibilities: Performance Management: Drive the team to meet/exceed process KPIs: SLA (Service Level Agreement) adherence AHT (Average Handling Time) CSAT (Customer Satisfaction Score) FCR (First Call Resolution) Quality scores / Error rates Productivity and occupancy targets Monitor real-time performance dashboards and take corrective actions to achieve targets. Team Supervision & Development: Lead, coach, and motivate a team of [X] associates to deliver exceptional customer experience. Conduct regular p...

HCLTech is Hiring for Quality Analyst & Team Leaders for Billing Support Job Location - Hyderabad US Shifts only Walk-in Interview Details: Venue: HCL Technologies, Advance Business Hub, An Ascendas IT Park, Building H-08, Phase 2, HITEC City, Hyderabad, Telangana 500081 Timings: 11:00 AM - 3:00 PM Contact Person: Shivangi Sharma, Aman Chhabra & Somina Adlakha Carry: 2 Updated Resume, 1 Valid ID Proof with Xerox copy, 1 PP size photo Essential Duties and Responsibilities (For Team Lead Role) The Billing Lead will be the first escalation point for billing and transactional questions from the production staff. The Billing Lead should be able to resolve the majority of these issues independentl...

Openings for good MNC company monitoring of timely resolution of escalated support requests maintaining a high level of customer satisfaction CSAT Collaborate with other IT teams to resolve complex technical issues . 1 + yrs exp in customer service Required Candidate profile Exp:6 Months Location:Ahmedabad Gujrat Exp in an IT support, helpdesk, Previous experience managing incident reports and SLA adherence. Any Query: snehal@peshr.com/9137306440 Perks and benefits good salary package and hikes

Job Title: Team Leader BPO Location: Bangalore Department: Operations Job Summary: We are seeking a dynamic and experienced Team Leader to oversee and optimize our BPO operations. The ideal candidate will be responsible for managing daily operations, ensuring SLA and KPI targets are consistently met, and maintaining critical metrics such as shrinkage, attrition, and schedule adherence. Key Responsibilities: Manage day-to-day operations across assigned BPO processes (voice, non-voice, and back-office). Ensure adherence to SLAs, KPIs, and quality benchmarks. Lead, mentor, and manage a team of agents to achieve individual and team goals. Monitor and manage key performance metrics including attr...

About The Company Aspire is the leading all-in-one finance operating system for growing businesses We are on a mission to reinvent business finance for a new generation of entrepreneurs and business owners, empowering startups and SMBs to realise their full potential, Founded in 2018, Aspire has raised over USD 300M+ across equity and debt from world-class investors In 2023, we successfully closed an oversubscribed USD 100 million Series C equity round led by Sequoia Capital and Lightspeed Ventures with participation of Tencent, Paypal Ventures, LGT Capital Partners, Picus Capital and MassMutual Ventures To power our solutions, we have partnered with some of the best companies in the world s...

Only Female Candidates can apply Must have Min 2+yrs exp as a Manager Operations on papers from International Voice Customer Service BPO. Handled a big span of people US Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com

An Operations Manager oversees daily BPO operations, focusing on efficiency, team performance, budget management, and client satisfaction by ensuring smooth service delivery and service level agreements (SLAs) are met

Immediate openings For Team Lead_ International_ (Inbound) Should have minimum 4+ years of experience in BPO. Inbound Voice experience is mandate. Should have been designated as a Team Lead for at least 2 years on papers. Should be able to calculate Attrition, Shrinkage, AHT. Candidate should have good communication Should be aware of NPS, Repeat & Churn. Should be aware of Occupancy and Utilization formulas. Candidate should be able to speak fluent in Malayalam and Hindi Note: Interested candidate can drop your resume to the below email id. Email id: NandhiniA1@hexaware.com Contact Number: 7358342513

Job description Audit Voice Calls to ensure adherence to set Transaction Handling Guidelines Audit Customer responses received through surveys to identify improvement areas Conduct daily briefings, refresher sessions on regular basis Make recommendations to help reduce errors, and improve revenue generations Escalate unresolved issues to relevant teams, and work with them to resolve the identified issues Assist in implementing changes or modifications to the Quality Assurance department s evaluation process Analyze the root causes for the defects identified through the audits using basic quality tools Report, accurately promptly, the root causes of the defects to the business units Analyze t...