Role: Customer Support Required: 1 year of experience into International/Domestic Voice Process Location: Bangalore CTC: Up to 4 to 5 LPA Shifts: US 24*7 WFO 5 Days Working Only Immediate Joiners Contact: Neha-8769866443, Payal-9257655181

Customer Service Fresher-UG/Grad fresher can apply Exp-UG/Grad with min 6 month exp in Int.Voice Process Salary-2.4 to 6.5 LPA (based on exp) WFO-5 Days Working 24*7 Shifts Location-Pune Immediate Joiner Contact: Nikhil-8529492978 Gurpreet-8107518793

Role: Customer Support Specialist Required: 2 years of experience into International Voice Process Location: Bangalore CTC: Up to 5.5 to 7 LPA Shifts: US 24*7 WFO 5 Days Working Only Immediate Joiners Contact: Neha-8769866443, Jaspreet-6205633155 Perks and benefits Shift Allowances Performance Based Incentives

HR Operations Analyst - UK Process Location: Mumbai Position Overview: We are conducting a walk-in drive for the position of HR Operations Analyst under a UK HR Operations Blended Process . This is an exciting opportunity for professionals with 2 to 4 years of experience in HR Operations. Job Details: Designation: Analyst Process: UK HR Operations Blended Process Experience Required: Minimum 24 months to 4 years in HR Operations process (HRO) is mandatory Shift: Afternoon Shift, with Saturday and Sunday as fixed weekly offs Drop Facility will be provided after the shift Compensation: CTC: 5.50 LPA In-hand Salary: 36,000 per month Eligibility Criteria: Education: Any graduate with all semester marksheets is mandatory. Experience: Minimum 2 years to 4 years of experience in the HR Operations process (HRO)... We look forward to meeting qualified candidates who are eager to be a part of our dynamic team. This job description is clear, informative, and sets the right expectations for the candidates attending the walk-in drive. Let me know if you'd like any further adjustments! CONTACT FOR DETAILS. Please share you resume or basic details to our WhatsApp as well Sr. HR Mehak- 8383025642 Sr. HR Nabila - 8920903468

Role: Customer Support- International Voice Required: Min. 1 year experience into International Voice process CTC: Up to 6.5 LPA+Incentives Shifts: 24*7 Location: Pune WFO 5 Days working; 2 days off Contact: Nivedita: 8890492756 Anugrah: 7737536478

1)Monitor, evaluate & score inbound calls against established quality assurance instruments and standards. 2)Supports and business goals, quality standards, processes and policies. 3)Provide timely reports on a daily, monthly on call Quality. Required Candidate profile 1.Provide performance expectations, action plans to improve call quality. 2.Sound understanding of looking through reports and sharp analytical skills 3.Participate in calibration sessions

1)Monitor, evaluate & score inbound calls against established quality assurance instruments and standards. 2)Supports and business goals, quality standards, processes and policies. 3)Provide timely reports on a daily, monthly on call Quality. Required Candidate profile 1.Provide performance expectations, action plans to improve call quality. 2.Sound understanding of looking through reports and sharp analytical skills 3.Participate in calibration sessions

Dear Aspirants, We have opening for Quality analyst / Sr. Quality analyst in Justdial. Please go through the requirement. Only experience in Voice operation quality analyst can apply for this role. Roles & Responsibilities: Conduct a various process Quality audits as per the guidelines & sharing feedbacks on real time basis. Prepare findings from the report and share it with the Managers on daily /weekly and monthly as required. Conduct weekly analysis to identify the error trends. Conduct a root Cause Analysis & publish the error trends, implement actions plans to reduce the red flags. Participate in weekly call calibrations. Conducting refresher sessions based on evaluations. Coaching to be provided for BQ executives Mock certifications to be conducted for new joiners. For more details Contact - Sathyamoorthy - Asst. Manager HR - 9566877735 - sathya.g1@justdial.com

We are looking for dynamic individuals to join our International Voice Support team. If you have excellent communication skills and a passion for providing exceptional customer service, we want to hear from you! Key Responsibilities: Provide customer support over the phone for international clients. Resolve queries, assist with technical issues, and ensure customer satisfaction. Maintain professional and courteous communication at all times. Adhere to company guidelines to meet performance and quality standards. Requirements: Graduates only (any field). Freshers and experienced candidates are welcome to apply. Excellent communication skills in English (both verbal and written). Comfortable working in a rotational shift environment. What We Offer: Competitive salary based on experience (up to 4 LPA). 14 days hotel accommodation provided for outstation candidates. Relocation Bonus of 10,000. Travelling allowances provided. 5 working days with 2 rotational week offs. Selection Process: Virtual Interviews for a smooth and convenient interview experience. Intrested candidates may contact : HR Zanib : 9251688430 HR Riya : 9251688429

Role Description The Customer Service Team Lead is responsible for overseeing daily operations of the customer service team, ensuring high levels of customer satisfaction and managing team performance. This is a full-time, on-site role located in Gurugram. The role involves monitoring and improving team performance, handling escalated customer issues, and implementing service improvement strategies. The Team Lead will also be tasked with training and mentoring team members to enhance their skills and performance. Qualifications Customer Service, Customer Support, and Customer Service Management skills Experience in achieving and maintaining high levels of Customer Satisfaction Excellent verbal and written Communication skills Leadership and team management experience Ability to work effectively in a fast-paced, dynamic environment Bachelor's degree in Business Administration, Management, or a related field is preferred Previous experience in a customer service role is an advantage

Fidelity is hiring for Team Lead for US mortgage process (Diversity Hiring -Female applicants are eligible to apply) intersted candidates can share profiles to shamshiya.khanum@fnf.com Key Responsibilities: Manage the team, which include the below responsibilities: Allocate tasks and set targets to ensure 100% utilization of the team Organize team meetings for various updates Identify training needs Provide training for new hires Provide floor support to answer queries and ensure quality standards are maintained Handle grievances raised within the team Manage Performance of the team Provide periodic performance feedback in one on one meetings Conduct Performance Appraisals PBP allocation for constant low performers Interact with clients to answer and close any queries raised Maintain the MOMs (Memorandum of the Meetings) for client meetings and communicate the same to management and clients Regularly create and send the below reports to clients or the supervisor: Individual Performance Report Order Count Report Productivity Efficiency Report Shift wise Completion Report Weekly Reports Critical Error Analysis and Other reports as requested Manage and update the SOP(Standard Operating Procedures) documents as required Adhere to the productivity, quality and timelines standards defined to ensure Service Level Agreements (SLAs) are met for the team with no penalty Role to be considered as Individual contributor or People Manager basis business requirement. Key Skills and Requirements: Experience in Title/Mortgage Industry Excellent verbal and written communication skills Strong interpersonal, negotiation, query management and relationship building skills Strong business acumen and analytical skills Ability to deal with ambiguity and high pace of working High customer orientation including prompt response to emails/ queries Proficiency in MS Office Flexible to work in shifts Perks and benefits 1. Cab facility(pickup and drop). 2. Night shift allowance.

Customer Support Lead Role Overview: As the Customer Support Lead, you will be responsible for overseeing the day-to-day operations of the customer support team. You will manage a team of support agents, ensuring the team provides exceptional service to customers while maintaining efficiency and consistency. You will serve as the primary point of contact for escalated issues and work closely with cross-functional teams to improve our support processes. Key Responsibilities: Lead, mentor, and develop a team of customer support agents, ensuring they have the resources and training they need to succeed. Act as the first point of escalation for complex or high-priority customer issues, resolving them in a timely and efficient manner. Monitor and analyze team performance metrics, providing regular feedback and coaching to improve customer satisfaction, response times, and resolution rates. Collaborate with cross-functional teams, including product, sales, and engineering, to address customer feedback and issues that require attention. Implement and maintain best practices for customer support workflows, including the use of support software, troubleshooting guidelines, and ticket management. Ensure the customer support team adheres to service level agreements (SLAs) and maintains a high level of professionalism in all interactions. Conduct regular team meetings to provide updates, share feedback, and foster a collaborative environment. Contribute to the development of training materials and onboarding processes for new hires. Identify opportunities to streamline processes, reduce customer wait times, and improve the overall customer support experience. Skills and Qualifications: Proven experience as a Customer Support Lead, Supervisor, or Manager, with a strong track record of managing and developing high-performing teams. Excellent communication skills, both verbal and written, with the ability to interact effectively with customers and team members. Strong problem-solving skills, with the ability to remain calm and focused under pressure. Experience with customer support software and ticket management systems (e.g., Zendesk, Freshdesk, etc.). Ability to analyze data and performance metrics to make informed decisions. Customer-centric mindset with a passion for delivering exceptional service. Strong organizational and time-management skills, with the ability to manage multiple priorities. Ability to work independently and as part of a collaborative team. Experience in a [industry] environment is a plus. Education: Bachelors degree or equivalent experience. Benefits: Flexible working hours. Paid time off. Health Insurance. Collaborative and inclusive work culture. Employee Engagement Activities. Reward and recognition program. Travel Reimbursement. Employee Referral Bonus. To Apply :- Please share your updated Resume with us at hr@provakil.com

Greetings from Ienergizer We are looking for an experienced Team Leader to join our Operations Team for an International Process. Job Description: - Candidate must have experience in International Chat Process Customer Service. Should be a Graduate with good communication skills in English. Knowledge in BPO work culture and working as Team Lead or Lead Operations on papers for minimum 1 Year. Should hands on experience in Team management and KPI's like AHT, CSAT/NPS & DSAT, Shrinkage, Attrition, Occupancy and Rostering. Willing to work in US shift timings. What we Offer: - Salary up to 7 LPA 5 Days working Rotational Shifts and week off Medical insurance Attendance Allowance Virtual interviews!! Interested candidates can share their CV at Vanshika.kakkar@ienergizer.com or can connect directly at 9289640609 . References are highly appreciated!!! Regards, Vanshika Kakkar

**Candidate Should be well versed with all operations metrics like attrition, shrinkage, CSAT, NPS, etc.** Process - International Voice/Chat process Work Location - iEnergizer, A 37, Sector 60, Noida, U.P. Job Description: - Candidate must have experience in International Chat/Voice Process Customer Service. Should be a Graduate with good communication skills in English. Knowledge in BPO work culture and working as Team Lead or Lead Operations on papers for minimum 1 Year. Prefers candidates from Telecom Chat process. Should hands on experience in Team management and KPI's like AHT, CSAT/NPS & DSAT, Shrinkage, Attrition, Occupancy and Rostering. Willing to work in US shift timings. Interested candidates can share their resume on sparsh.tyagi1@ienergizer.com or call on- 9266364422 (Sharandeep)

iEnergizer Noida is hiring for the Team Lead Ops Position. Process - International Telecome Process Work Location - iEnergizer, A 37, Sector 60, Noida, U.P. Job Description: - Candidate must have experience in International Chat Process Customer Service. Should be a Graduate with good communication skills in English. Knowledge in BPO work culture and working as Team Lead or Lead Operations on papers for minimum 1 Year. Prefers candidates from Telecom Chat process. Should hands on experience in Team management and KPI's like AHT, CSAT/NPS & DSAT, Shrinkage, Attrition, Occupancy and Rostering. Willing to work in US shift timings. What we Offer: - Salary up to 6.8 LPA 5 Days working Rotational Shifts and week off Medical insurance Attendance Allowance Virtual interviews!! Interested candidates can Call/WhatsApp HR Kailash - 8800450667 Looking for Immediate joiners. References are highly appreciated!!!

Ensure the target set is achieved. Motivate and monitor the team of sales executives. Endeavour to make Avanse a brand of first choice within our customer segment in his respective branch. **Specific Responsibilities*- Provide guidance to the team on daily, monthly, and quarterly work plan in accordance with the formulated targets. - Actively co ordinate and participate in the morning Huddle. - Monitor and maintain the sourcing funnel adequately. - Conduct on the job training for the sales executives by going with them for the sales call. - Service the needs of the existing customers whenever required. - Manage and conversion rate of Appointment - Login, Login to Sanction Sanction - Disbursement. - Work closely with the collection team to ensure healthy portfolio quality. - Review DSR on a daily basis. - Monitor quality of file and guide team on completeness and quality. - Co ordinate with credit on smooth sanctioning of file. - Consistent visit to important Channel partners. - Actively participate in events, seminars and all other sourcing activities. - Keeping up to date with products and competitors. **Deliverables*- Achieve Target conversion on Appointment - Login, Login to Sanction Sanction - Disbursement. - Manage the relationship and source leads as per the defined target. - Target achievement on monthly collection efficiencies across. - Nil customer service issues, High CSAT scores. - Team Training and education of policies and product across his team members. - Manage attrition in the team. **Specific Responsibilities*- Provide guidance to the team on daily, monthly, and quarterly work plan in accordance with the formulated targets. - Actively co ordinate and participate in the morning Huddle. - Monitor and maintain the sourcing funnel adequately. - Conduct on the job training for the sales executives by going with them for the sales call. - Service the needs of the existing customers whenever required. - Manage and conversion rate of Appointment - Login, Login to Sanction Sanction - Disbursement. - Work closely with the collection team to ensure healthy portfolio quality. - Review DSR on a daily basis. - Monitor quality of file and guide team on completeness and quality. - Co ordinate with credit on smooth sanctioning of file. - Consistent visit to important Channel partners. - Actively participate in events, seminars and all other sourcing activities. - Keeping up to date with products and competitors. **Deliverables*- Achieve Target conversion on Appointment - Login, Login to Sanction Sanction - Disbursement. - Manage the relationship and source leads as per the defined target. - Target achievement on monthly collection efficiencies across. - Nil customer service issues, High CSAT scores. - Team Training and education of policies and product across his team members. - Manage attrition in the team.

Greetings from Allstate India Pvt Ltd We were impressed with your profile and would like to discuss your experience in more detail. We would like to schedule a length of interview virtual interview for the Associate Operations You will be provided with a Teams Video Link for the interview. Keep in mind that you will need access to the following to complete the interview: a computer or mobile phone with a web camera, microphone and internet access. Role & responsibilities We require candidates who have International Voice or Non Voice Insurance process experience or Freshers willing to work in insurance company. Fresher Graduates ( BCom/BBA/BBM/BSc/BA/BCA) or with Experience( up to 3 years exp in International Voice Process. Good & Excellent English communication skills. Knowledge In Insurance , Property & Causality , Auto & motor insurance will be added advantage. [Night or Rotational shifts and Rotational week offs] Location- Bangalore(Ecoworld) Immediate Joiners Only / lesser notice period To proceed with the selection process, please join the Teams interview below are the details for your reference. If you are not interested in this position, there is no action required. Thank you for your time and consideration! . Interested candidates can share your updates Resumes to srag1@allstate.com

Candidates with international BPO experience will be consider. Work Schedule: 5 days a week, 24*7 shifts, with rotational week offs. Minimum 1 year of experience required as a Quality Analyst.

Candidates with international BPO experience will be consider. Work Schedule: 5 days a week, 24*7 shifts, with rotational week offs. Minimum 1 year of experience required as a Team Leader.

Role & responsibilities Oversee team performance to ensure quality benchmarks and completion rates are consistently met. Maintain efficient report generation TAT to support decision-making and operational insights. Monitor daily workflows to identify gaps and implement corrective actions where needed. Analyze current processes to identify inefficiencies and develop optimization strategies. Drive initiatives for continuous improvement in workflows, standards, and quality metrics. Maintain strong relationships with stakeholders by addressing concerns and implementing feedback. Ensure high stakeholder satisfaction scores through efficient and quality service delivery. Conduct regular audits to ensure adherence to company policies, procedures, and standards. Address non-compliance issues promptly and implement measures to prevent recurrence. Identify and analyze errors to determine root causes. Develop and implement corrective and preventive actions to minimize future errors. What Youll Bring Educational Qualification: Bachelors degree in Quality Management, Operations, or a related field. Experience: 8+ years in a quality assurance or quality management role, preferably in a managerial capacity handling minimum team size of 20 Strong analytical skills to identify issues and develop effective solutions. Knowledge of quality standards, compliance requirements, and RCA methodologies. What Sets You Apart Proven ability to lead teams and manage multiple projects simultaneously. Expertise in process improvement and audit compliance. Excellent communication and interpersonal skills to manage stakeholder relationships effectively. Strong organizational skills with a keen eye for detail. Perks of Working with Us Work in a collaborative environment that values innovation and quality. Be a part of a company dedicated to continuous improvement and excellence. Competitive salary and opportunities for career advancement. M: +91 7200907152 E: vafia.m@nibavlifts.com

Hii Jobseekers Greetings from Shining stars ITPL We hiring talented professionals for multiple roles across two different Positions. Positions and locations we are hiring for- Noida Location- Position- Process Trainer (International Logistics Process) Salary Package-7 LPA Key Responsibilites: New Hire Training(NHT): Lead session on customer service process and product knowledge. Floor Support: Provide on job guidance to help trainees apply their learning . Quality Coordination: Work with quality team on TNA/TNI to align training with performance. Feedback and Refresher Training: Conduct feedback sessions and deliver refreshers training to improve skills and update on processses. Position 2: Team Lead ( International Logistics Process) Salary Package :6.75 LPA Key Responsibilites: Oversee daily team operations and ensure productivity. Monitor and evaluate key performance metrics including shrinkage, attrition, Average Handle Time (AHT) and customer satisfaction (CSAT), implementing improvements as needed. Provide coaching and support to team members to enhance their skills and performance. Ensure achievements of team goals and objectives related to operational efficiency and quality What we are looking for: Bachelor's degree in a relevant field. 1+ years of experience as a Team lead / Process Trainer (on paper) in a BPO domain with excellent communication skills. How to Apply: For any further queries or to get your interview aligned please give a call on- Zainab -8881378915 If incase your call has been missed you can drop your resume over the same number.

Responsibilities:guidelines while Quality Auditor Job description: The quality auditor is responsible for evaluating and improving the quality and effectiveness of the processes within the organization. This role involves conducting audits, identifying defects, analysing performance metrics, providing actionable feedback, and collaborating with cross-functional teams to resolve issues and customer interactions. Eligibility criteria: Minimum of 2 years of experience as a quality auditor in sales and support Key Abilities: Evaluate customer interactions, identify areas for improvement, and provide actionable feedback to enhance agent effectiveness Experience in analyzing trends, conducting root cause analysis, and collaborating with cross-functional teams to drive continuous quality improvements Thorough knowledge of industry-standard tools & good communication skills Organized, self-motivated, and proactive, with the ability to prioritize tasks Flexible approach and ability to adapt to changing business needs and processes Excellent analytical skills, organization, critical thinking, and problem-solving skills Proficiency with computers, especially MS Office (Specifically Excel), Power BI, and other analytics software Ability to recognize patterns and trends in large data sets and use numerical information to develop business strategies Excellent presentation, research, and verbal and written communication Ability to summarize and explain complex information to others Responsibilities: Assess and monitor both inbound and outbound sales calls, focusing on adherence to company scripts, customer engagement strategies, and sales processes. Evaluate various customer support interactions, including calls, emails, live chats, and other communication methods, to confirm compliance with company policies, procedures, and quality standards. Identify opportunities for improvement in customer interactions by evaluating key performance metrics such as professionalism, tone, problem-solving effectiveness, empathy, and product knowledge. Ensure all interactions meet service quality standards, enhance customer satisfaction, and comply with established quality guidelines while driving efficiencies and maximizing customer value. Provide management with actionable insights on areas needing improvement that directly impact both customer experience and sales results. Work collaboratively with cross-functional teams to implement corrective actions and preventative strategies to improve the overall customer experience and boost sales growth. Track key performance indicators (KPIs) related to sales quality and customer satisfaction over time, providing leadership with insights and identifying areas for improvement. Perform trend analysis on reviews to uncover gaps in customer support processes, sales techniques, and areas for improvement in customer satisfaction, process compliance, and upselling opportunities Take initiative by suggesting strategies and changes that help meet business objectives and drive performance Work with the enablement team and use root cause analysis to suggest required training Demonstrate necessary soft skills in all communication formats/channels and be cognizant & respectful of regional and global interaction nuances Maintain reports and data to provide valuable insights into business performance and individual representative effectiveness Demonstration of measurable streamlining initiatives by using quality methodologies and a thorough understanding of Global Quality Guidelines Positioning the right questions to encourage solution-driven thinking and have an empathetic approach to the learner's abilities and feelings Desired Skills and Competencies: Attention to detail Strong communication skills Analytical & critical thinking Accountability Transparency and integrity Emotional Intelligence Focused

Job Title: Real-Time Analyst (RTA) BPO (Dialer Experience) Location: Gurugram, India Industry: Business Process Outsourcing (BPO) Dialer Operations Salary: Up to 4.50 Lakhs Per Annum (LPA) Working Days: 6 Days/Week Experience: 1+ Year Open Positions: 04 About Us We are a leading BPO specializing in dialer-driven operations, providing a fast-paced and growth-oriented work environment. We are seeking a skilled Real-Time Analyst (RTA) to monitor and manage real-time call center operations, ensuring efficiency and optimal workforce utilization. Job Summary As an RTA , you will be responsible for real-time monitoring of call center operations using Genesis and Avaya platforms, ensuring adherence to SLAs and optimizing workforce management. This role requires strong analytical skills and the ability to make quick data-driven decisions to enhance operational performance. Key Responsibilities Real-Time Monitoring: Track call center performance in real-time using Genesis and Avaya to ensure SLA compliance. Workforce Management: Manage agent schedules, breaks, and shift adherence, making adjustments as needed. Performance Analysis: Analyze reports to identify trends, gaps, and areas for improvement, providing actionable insights. Resource Optimization: Adjust staffing levels and call distribution for maximum efficiency. Coordination: Work closely with team leaders and managers to ensure smooth operations. Issue Resolution: Identify and resolve real-time operational challenges to maintain service quality. Reporting: Maintain accurate reports on performance metrics and workforce trends. Required Skills & Qualifications Minimum 1 year of experience as an RTA in a BPO or call center environment with dialer experience . Proficiency in Genesis and Avaya call center platforms. Strong knowledge of real-time monitoring principles and workforce management tools . Excellent analytical, problem-solving, and communication skills. Ability to work under pressure and manage multiple tasks efficiently. Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) . Benefits Competitive salary up to 5 LPA . Comprehensive health insurance and additional benefits. Career growth opportunities in a dynamic environment. Supportive and collaborative workplace culture. If you have the expertise and passion for optimizing real-time operations, apply now and be a part of our growing team! Apply now to kickstart your career! Interested candidates kindly share your CV: Rohit Sharma 8630717558

Job Responsibilities: Travel Experience with GDS knowledge preferred . Team Management - Managing a Team of Quality Evaluators and Team Leaders for aligned Processes Should have time and people management skills Client/Stakeholder management to drive and influence improvement objectives Quality Activities - Documentation for Transaction Monitoring Facilitate the sharing of best practices and implement them and drive performance benchmarking -Keeping Track on Process Trends Can identify process end to end and identify improvement opportunities basis broken links -Analyze and Report Trends in Agents/Process performance -Implement corrective action plans as and when required -Participate in quality systems improvement activities using six sigma methodologies -Recommend initiatives to improve transaction Quality through new quality tools and Motivational Dip check compliance - Weekly basis Calibration compliance - Weekly basis Weekly and Monthly reports - Weekly and Monthly basis Identify bottom Quartile and steps to improve them. Analyze and Report Trends in Agents/Process performance Knowledge, Skills, Other abilities: Well versed with travel domain knowledge & MS Office (Specially Excel, Word and PPT). Strong supervisory skills with an eye for detail. Result Oriented. Excellent written and verbal communication skills in English. Organized and Methodical. Target and deadline driven. Sound knowledge of MS Office (Specially Excel, Word and PPT) Knowledge of all QC Tools like Pareto, Six Sigma. FMEA, SIPOC etc.

We are actively seeking a dedicated and customer-focused professional to join our team as a Customer Service Executive, specializing in inbound call processes. The successful candidate will be responsible for handling incoming calls, addressing customer inquiries, and ensuring a positive customer experience. Role & responsibilities Resolving billing issues using query solving techniques and providing clear and concise information. questions about billing or services. Manage International inbound customer calls with a focus on providing exceptional service and resolving inquiries. Listen actively to customer needs, concerns, and feedback, and respond appropriately. Collaborate with team members and other departments to resolve complex issues. Meet and exceed performance targets for call handling and customer satisfaction. Stay informed about company products, services, and policies to provide accurate information to customers **Requirements:** Min.1 year of experience International inbound voice within a customer service environment.- Excellent verbal communication skills with a clear and professional phone manner. Ability to work in a fast-paced environment and handle high call volumes.- Customer-centric mindset with a commitment to delivering top-notch service. Preferred candidate profile Reviewing account information and answers. In Billing (Understanding of recurring bills, Billing cycle Changes, Due date, Prorata charges, Auto-Pay & Surcharges, Service charges, and taxes) Experience resolving customer issues in billing, Demonstrated communication skills. The clarity in thought process (Able to articulate his/ her thought) Ability to handle tough situations with customers. Strong ability to multitask and take fast decisions independently. Willing to work in a 24*7 environment (Rotational shifts/5 Days a week). Customer Centric & Logical Thinking & Need to be Enough Spontaneous Ensure Timely & Professional Responses to all Queries. Perks and Benefits Perks and benefits Cab Facility both ways [ Pick up and drop within Transport radius] Immense Growth Opportunities If you're interested and holds a relevant experience into international inbound voice. Kindly contact the below person :- HR Hemant Rao Mob : 9654921192 Email : CR001059600@techmahindra.com