919 Csat Jobs - Page 25

Role: UK Voice Process (Customer Support) Required: Min. 1 Year' experience into International Voice- Customer Support Skills: Customer Handling, Inbound calls, CSAT, AHT, BPO Metrics, Excellent communication Freshers can also apply... CTC: Up to 2.75 -3 LPA Qualification: Only Non-Tech Graduates Location: Bangalore Work from office Shifts: UK 24*7 5 Days working; 2 days rotational off 2 way cabs facility Only Immediate Joiners

Role: UK Voice Process (Customer Support) Required: Min. 1 Year' experience into International Voice- Customer Support Skills: Customer Handling, Inbound calls, CSAT, AHT, BPO Metrics, Excellent communication Freshers can also apply... CTC: Up to 2.75 -3 LPA Qualification: Only Non-Tech Graduates Location: Bangalore Work from office Shifts: UK 24*7 5 Days working; 2 days rotational off 2 way cabs facility Only Immediate Joiners

Role: US Telecom Voice Process (Customer Support) Required: Min. 6 months' experience into International Voice- Customer Support Skills: Customer Handling, Inbound calls, CSAT, AHT, BPO Metrics Must have experience from an International BPO CTC: Up to 4.92 LPA Location: Pune Work from office Shifts: US 24*7 5 Days working; 2 days rotational off 2 way cabs facility Only Immediate Joiners CONTACT: Smriti- 6307590589

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver / NoPerformance Parameter / Measure 1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management 2New projectsTimely delivery Avoid unauthorised changes No formal escalations

About The Role Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations ? Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness ? Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation ? Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations ? Mandatory Skills: Cloud-PaaS-GCP-Google Cloud Platform. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Role Purpose Consultants are expected to complete specific tasks as part of a consulting project with minimal supervision. They will start to build a core areas of expertise and will contribute to client projects typically involving in-depth analysis, research, supporting solution development and being a successful communicator. The Consultant must achieve high personal billability. ? Do Consulting Execution An ambassador for the Wipro tenets and values Work stream leader or equivalent and coordinates small teams Receives great feedback from the client Client focused and tenacious in approach to solving client issues and achieving client objectives Organises work competently and ensures timeliness and quality of deliverables Has well grounded understanding of best practice in given area and industry knowledge, and can apply this under supervision Develops strong working relationships with team and client staff Business development Ensures high levels of individual utilisation achievement in line with the levels expected as part of the goal setting process Sells self by creating extensions to current assignments and demand on new assignments based on track record and reputation Understands Wipro's core service and consulting offering Builds relationships with client peers and provides required intelligence/insights to solve clients business problems Identifies sales leads and extension opportunities Anchors market research activities in chosen area of work Thought Leadership Develops insight into chosen industry and technology trends Contributes to team thought leadership Ensures a track record is written up of own assignment and, where appropriate, ensures it is written up as a case study ? Contribution to Practice/Wipro Continually delivers all Wipro admin in a timely manner (timesheets, appraisals expenses, etc.,) Demonstrates contribution to internal initiatives Contributes to the IP and knowledge management of Wipro and GCG and ensures its availability on the central knowledge management repository or Wipro and GCG Leverages tools, methods, assets, information sources, and IP available within the knowledge management platform Engages with other consulting and delivery teams to enhance collaboration and growth and is part of the Wipro 'Communities' activities Proactively participates in initiatives and suggests ideas for practice development Makes use of common methods and tools which are proven to work Develops process assets and other reusable artefacts based on learnings from projects Proactively participates in and suggests ideas for practice development initiatives Shares knowledge within the team and networks effectively with SMEs to bolster understanding and build skills ? Deliver Strategic Objectives Parameter Description Measure (Select relevant measures/ modify measures after speaking to your Manager) Deliver growth in consulting revenues Support business performance for direct consulting against relevant quarterly/annual targets Improve quality of consulting by flawless delivery of transformation engagements % of Personal Utilisation Achievement (against target) No. of RFI/RFPs responses supported No. of transformation engagements delivered No. of referenceable clients, testimonials Average CSAT, PCSAT across projects Generate Impact Enable pull through business/ impact for Wipro through front end consulting engagements/deal pursuit/client relationships Number and value of downstream opportunities identified for GCG and larger Wipro Grow market positioning Lead/actively contribute to the development of thought leadership/offerings/assets for the practice to support business growth Eminence and thought leadership demonstrated through content, citations and testimonials Contributions to white papers/POVs/assets such as Repeatable IP, Frameworks & Methods Number of ideas generated and active contribution to the development of new consulting offerings/solutions/assets ? Provide consulting leadership to accounts Support GCG Account Lead/Account team to grow consulting service portfolio Number & $ value of consulting deals in the account supported Grow the consulting talent Grow skills and capabilities to deliver consulting engagements in new industries, business themes, frameworks, technologies Self Development - Min 32 hrs on training in a year. Combination of online and classroom on new industries, new business themes, new technologies, new frameworks, etc. Build the consulting community Individual contribution to People Development and Collaboration Effectiveness Distinct participation in and demonstration of: Collaboration across GCG - through the contribution to cross-practice offerings, sharing of best practices/industrial/technological expertise, consulting community initiatives Knowledge Management - Number of Assets owned and contributed to Consulting Central Mandatory Skills: Fullstack MERN. Experience3-5 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Role Purpose Consultants are expected to complete specific tasks as part of a consulting project with minimal supervision. They will start to build a core areas of expertise and will contribute to client projects typically involving in-depth analysis, research, supporting solution development and being a successful communicator. The Consultant must achieve high personal billability. ? Do Consulting Execution An ambassador for the Wipro tenets and values Work stream leader or equivalent and coordinates small teams Receives great feedback from the client Client focused and tenacious in approach to solving client issues and achieving client objectives Organises work competently and ensures timeliness and quality of deliverables Has well grounded understanding of best practice in given area and industry knowledge, and can apply this under supervision Develops strong working relationships with team and client staff Business development Ensures high levels of individual utilisation achievement in line with the levels expected as part of the goal setting process Sells self by creating extensions to current assignments and demand on new assignments based on track record and reputation Understands Wipro's core service and consulting offering Builds relationships with client peers and provides required intelligence/insights to solve clients business problems Identifies sales leads and extension opportunities Anchors market research activities in chosen area of work Thought Leadership Develops insight into chosen industry and technology trends Contributes to team thought leadership Ensures a track record is written up of own assignment and, where appropriate, ensures it is written up as a case study ? Contribution to Practice/Wipro Continually delivers all Wipro admin in a timely manner (timesheets, appraisals expenses, etc.,) Demonstrates contribution to internal initiatives Contributes to the IP and knowledge management of Wipro and GCG and ensures its availability on the central knowledge management repository or Wipro and GCG Leverages tools, methods, assets, information sources, and IP available within the knowledge management platform Engages with other consulting and delivery teams to enhance collaboration and growth and is part of the Wipro 'Communities' activities Proactively participates in initiatives and suggests ideas for practice development Makes use of common methods and tools which are proven to work Develops process assets and other reusable artefacts based on learnings from projects Proactively participates in and suggests ideas for practice development initiatives Shares knowledge within the team and networks effectively with SMEs to bolster understanding and build skills ? Deliver Strategic Objectives Parameter Description Measure (Select relevant measures/ modify measures after speaking to your Manager) Deliver growth in consulting revenues Support business performance for direct consulting against relevant quarterly/annual targets Improve quality of consulting by flawless delivery of transformation engagements % of Personal Utilisation Achievement (against target) No. of RFI/RFPs responses supported No. of transformation engagements delivered No. of referenceable clients, testimonials Average CSAT, PCSAT across projects Generate Impact Enable pull through business/ impact for Wipro through front end consulting engagements/deal pursuit/client relationships Number and value of downstream opportunities identified for GCG and larger Wipro Grow market positioning Lead/actively contribute to the development of thought leadership/offerings/assets for the practice to support business growth Eminence and thought leadership demonstrated through content, citations and testimonials Contributions to white papers/POVs/assets such as Repeatable IP, Frameworks & Methods Number of ideas generated and active contribution to the development of new consulting offerings/solutions/assets ? Provide consulting leadership to accounts Support GCG Account Lead/Account team to grow consulting service portfolio Number & $ value of consulting deals in the account supported Grow the consulting talent Grow skills and capabilities to deliver consulting engagements in new industries, business themes, frameworks, technologies Self Development - Min 32 hrs on training in a year. Combination of online and classroom on new industries, new business themes, new technologies, new frameworks, etc. Build the consulting community Individual contribution to People Development and Collaboration Effectiveness Distinct participation in and demonstration of: Collaboration across GCG - through the contribution to cross-practice offerings, sharing of best practices/industrial/technological expertise, consulting community initiatives Knowledge Management - Number of Assets owned and contributed to Consulting Central Mandatory Skills: ETRM Energy Trading and Risk Management. Experience3-5 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations ? Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness ? Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation ? Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations ? Mandatory Skills: L&P Policy Acquisition & Servicing. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

We are looking for Quality analyst Salary package upto 4.8lpa Need Customer service relevant on paper experience Telephonic interview Good English speaking skills, Should have knowledge of Qc tools and parameters. Interested call HR Salman 7666535407

BPO International Tech Support Voice process,1.5year as a Team Leader on paper * Rotational Shifts *Manage team *Knows performance metrics *Motivates team If Tech Support exp then Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!

Job Description: Our Company is looking for a Moderation Team Leader to join our Moderation team. Your main responsibilities are: Create an inspiring team environment with an open communication culture Set clear team goals Delegate tasks and set deadlines Oversee day-to-day operation Monitor team performance and report on operation metrics. Managing projects and ensuring that deadlines are met by working with other departments to provide materials needed for completion Supervising staff members to ensure that they are performing their duties in accordance with company policies Analyzing data from past operations to identify trends or opportunities for improvement Reviewing employee performance to ensure that work is being completed effectively Supervise team members and be able to arrange or cover members working shifts if necessary; Provide accurate, valid and complete information by using the right methods/tools; Handle client complaints, provide appropriate solutions and alternatives within the time limits follow up to ensure resolution; Ensure Operation KPIs are met. Keep records of issues/problems for further investigation. Follow communication procedures, guidelines, and policies. Work with managers about clients' feedback. Conduct shift briefings and update the team about policy-related changes or any project-related updates. Job Requirement: Proficiency in English and Bengali Language; C1 English level required (Able to understand/read documents). Excellent verbal and written communication skills in English and Bengali, with the ability to express ideas clearly and concisely. Have at least 1 year of experience in customer support and service analysis positions. Interest in travel or tourism, familiar with fashion and makeup trends, especially on well-known brand names or trending products, always updated on Social Media Trending Topics; Proficient skills with MS Office and Google Drive; Able to join our training session; Willing to work on rotational shifts, weekends, and public holidays; Having good communication skills is an advantage.

Job Description: Team Leader Data Annotation Position: Team Leader Data Annotation Location: Gurgaon Experience: Minimum 1 year as a Team Leader (on paper) Education: Graduate (preferred) Industry: IT & BPM (Travel, Transportation, Hospitality domain preferred) Reporting To: Manager Operations / Project Lead Team Size: 10-15 agents Role Overview: We are seeking a motivated and data-driven Team Leader to oversee a team of agents involved in image and video moderation, including handling afflictive content. The ideal candidate will excel in driving productivity and accuracy, conducting performance reviews, and collaborating with cross-functional teams to ensure smooth operations. This role requires strong leadership, performance management, and stakeholder engagement skills to support a safer digital environment. Key Responsibilities: Operational & Performance Management: Lead a team of 10-15 agents managing image and video moderation tasks. Ensure daily productivity targets (>1000 cases per agent/day) with 99%+ accuracy. Conduct regular 1:1s, weekly reviews, early warning signals (EWS), and Individual Development Plan (IDP) discussions. Provide actionable, data-driven insights to enhance team performance. Team Leadership & Development: Deliver ongoing coaching, audits, and constructive feedback to team members. Foster team well-being and collaborate closely with HR, Learning & Development, Transport, and Payroll departments. Manage team dynamics, motivate agents, and resolve conflicts efficiently. Process Improvement & Stakeholder Management: Share recommendations for process and policy enhancements. Collaborate with stakeholders to streamline workflows and escalate critical issues. Ensure compliance with client guidelines and content moderation policies. Required Skills & Qualifications : Proven experience: Minimum 1 year as a Team Leader in data annotation or content moderation. Hands-on expertise in data annotation for text, image, and video for international clients. Strong performance management and stakeholder engagement skills. Comfortable managing afflictive or sensitive content. Ability to work in flexible shifts as per business requirements. Excellent communication and team management skills. Why Join IGT Solutions? Be part of a global leader with 10,000+ experts and 15 delivery centers worldwide. Work with top travel, transportation, and hospitality brands, driving digital safety. Equal opportunity employer committed to diversity and inclusion. Ready to lead with impact? Apply now and join our mission to create a safer digital world! Visit: www.igtsolutions.com Contact Person : Sonam Singh 9953150816 or share resume at sonam.singh1@igtsolutions.com

Job Description: Team Leader Data Annotation Position: Team Leader Data Annotation Location: Gurgaon Experience: Minimum 1 year as a Team Leader (on paper) Education: Graduate (preferred) Industry: IT & BPM (Travel, Transportation, Hospitality domain preferred) Reporting To: Manager – Operations / Project Lead Team Size: 10-15 agents Role Overview: We are seeking a motivated and data-driven Team Leader to oversee a team of agents involved in image and video moderation, including handling afflictive content. The ideal candidate will excel in driving productivity and accuracy, conducting performance reviews, and collaborating with cross-functional teams to ensure smooth operations. This role requires strong leadership, performance management, and stakeholder engagement skills to support a safer digital environment. Key Responsibilities: Operational & Performance Management: Lead a team of 10-15 agents managing image and video moderation tasks. Ensure daily productivity targets (>1000 cases per agent/day) with 99%+ accuracy. Conduct regular 1:1s, weekly reviews, early warning signals (EWS), and Individual Development Plan (IDP) discussions. Provide actionable, data-driven insights to enhance team performance. Team Leadership & Development: Deliver ongoing coaching, audits, and constructive feedback to team members. Foster team well-being and collaborate closely with HR, Learning & Development, Transport, and Payroll departments. Manage team dynamics, motivate agents, and resolve conflicts efficiently. Process Improvement & Stakeholder Management: Share recommendations for process and policy enhancements. Collaborate with stakeholders to streamline workflows and escalate critical issues. Ensure compliance with client guidelines and content moderation policies. Required Skills & Qualifications : Proven experience: Minimum 1 year as a Team Leader in data annotation or content moderation. Hands-on expertise in data annotation for text, image, and video for international clients. Strong performance management and stakeholder engagement skills. Comfortable managing afflictive or sensitive content. Ability to work in flexible shifts as per business requirements. Excellent communication and team management skills. Why Join IGT Solutions? Be part of a global leader with 10,000+ experts and 15 delivery centers worldwide. Work with top travel, transportation, and hospitality brands, driving digital safety. Equal opportunity employer committed to diversity and inclusion. Ready to lead with impact? Apply now and join our mission to create a safer digital world! Visit: www.igtsolutions.com Contact Person : Nidhi Rastogi 8630322833 or share resume at nidhi.rastogi@igtsolutions.com

This role provides extensive technical exposure to IBM Server and Storage support for IBM clients in Eastern India. The Customer Support Engineer will visit client data centers, troubleshoot and resolve server and storage-related issues, and ensure smooth functionality. The position offers valuable opportunities for skill development in troubleshooting, problem determination, and resolution. Beyond technical expertise, the candidate must possess strong customer-handling, relationship management, and interpersonal skills, contributing to overall customer satisfaction and business growth. Roles & Responsibilities: Provide on-site support for IBM Server and Storage systems across client data centers. Troubleshoot, diagnose, and resolve hardware and software issues related to storage and server environments. Follow action plans set by L2/L3 support teams for complex problem resolution. Ensure prompt issue resolution, boosting customer satisfaction (CSAT index). Collaborate with internal teams and document solutions for ongoing improvements. Maintain strong relationships with customers and offer technical guidance. Be flexible to work in different shifts to support 24x7 customer operations. Continuously enhance technical expertise through self-learning and certifications. Travel across Eastern India and beyond as required to support business operations. Required education Bachelor's Degree Preferred education Bachelor's Degree Required technical and professional expertise Minimum 7 years of experience in Server and Storage Support. Advanced hardware troubleshooting and part replacement expertise. Ability to follow L2/L3 support-directed action plans. Unix administration and operating system troubleshooting skills. Basic networking knowledge to aid in system connectivity troubleshooting. Industry certification in Unix administration. Storage administration expertise, including Logical Volume Manager, SAN zoning, Flash Copy, etc. Knowledge of data backup solutions. Strong verbal and written communication skills. Customer handling proficiency for effective problem resolution. Preferred technical and professional experience Expertise in IBM Power and Storage systems (Power 7, Power 8, Power 9, V5K, V7K, DS8K). Certification in RHEL or AIX administration. Knowledge of IBM Spectrum Protect for data backup solutions.

4+ Years of experience on entireMicrosoft EMS suite deployment Microsoft Certification on MS 100 MS 101 will be preferred expected. Knowledge and hands onexperience on Azure AD features like application proxy, MFA, SSO, SSPR. Knowledge and hands onexperience on security features of EMS and Azure AD like AIP, cloud appsecurity. Deep Knowledge and hands onexperience on Azure AD join/Hybrid Azure AD/Windows Autopilot and conditional accesspolicies for Windows 10. Understand and implement newsecurity features of Azure AD, Intune, ATA, MCAS and MDATP. Should have consulting knowledgeon Azure AD, Intune, ATA, MCAS and MDATP features. Provide information and carryimpact analysis of Azure AD and Intune features - AIP, ATP, Risk events, Cloudapp security, Application Proxy. Knowledge and hands onexperience on Windows 10 Ent features. Knowledge and hands onexperience on Co-management. Good verbal writtencommunication skill. The role, responsibilities andgeographical focus will change and develop over time along with the companysrapid growth What you'll do: Mobile device management throughIntune Candidate must have the abilityto work in a variety of environments, have excellent follow-up skills, provide detaileddocumentation, and be able to work effectively and independently Work with other consultants andsales team members to design and execute the technical implementation ofEnterprise Mobility Security solutions based on client requirements and designspecifications Work with EMS Customers toassess their environment, network and software to identify the actions neededfor a smooth and quick Onboarding of Intune (Standalone and Hybrid) and / orAzure AD Premium features Executing on AAD/O365/ EMS cloudsecurity engagements during different phases of the lifecycle assess, design,and implementation post implementation reviews. Deployment and administration ofEndpoint Management (Microsoft Intune, Mobile application management, Configurationmanager, Windows Autopilot, Conditional access policies, etc.) EM+S(Office 365 Security, AZURE Identity Management, AZURE ADPremium features; Privilege identity management, entitlements, access reviews, Azure InformationProtection/RMS, Advanced Threat Analytics/Protection, Microsoft Cloud AppSecurity.) Co-ordinate with customers forbetter understanding of requirements and issues support. Adhere to processes, policiesand procedures laid down by the organization with respect to Service Delivery /Project Delivery. Enhance service levels to buildcustomer trust satisfaction attain high level of CSAT. Adhere to project timelinesSoW and complete/support the project with high level of customersatisfaction.

Job Summary: We are seeking a detail-oriented and experienced Quality Call Analyst to monitor and evaluate inbound and outbound calls to ensure quality standards are met. The ideal candidate will have a strong understanding of call center operations, excellent analytical skills, and a passion for enhancing customer experience through process improvement and agent coaching. Key Responsibilities: Monitor live and recorded calls to evaluate customer service performance based on quality guidelines. Identify trends, gaps, and opportunities for performance improvement. Provide structured feedback and coaching recommendations to agents and team leaders. Maintain and update QA scorecards and evaluation forms. Collaborate with training and operations teams to ensure compliance with company policies and procedures. Generate regular reports on quality scores, trends, and compliance metrics. Participate in calibration sessions to align evaluation standards across teams. Recommend process improvements to enhance service quality and customer satisfaction Requirements: Experience in quality monitoring for voice and non-voice (email/chat) processes. Certification in Quality Assurance (e.g., Six Sigma Yellow Belt, COPC) is a plus. 13 years of experience as a Quality Analyst or in a similar QA role in a call center or BPO. Strong knowledge of customer service metrics, KPIs, and QA tools. Excellent listening and analytical skills. Strong verbal and written communication skills. Proficiency in using call monitoring systems, CRM, and reporting tools (e.g., NICE, Five9, Salesforce, Excel). Ability to handle sensitive and confidential information.

Job description We Are Hiring for International voice Profile -: Associate / Senior Associate (Customer Support) Languages req: Excellent English communication Requirement -: Good Communication Skills Exp-: 1- 5 yrs in int voice Shifts: Rotational Location : Bangalore, Hyderabad Responsibilities and Duties: The primary responsibilities of a Customer Service specialist would be: Handling escalations and complex queries. Manage large amounts of incoming and outgoing calls / Emails/ Chats Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Key skills required: Proven customer support experience or experience as a client service representative Excellent communications skills Ability to listen and active problem solving skills Good interpersonal skills Ability to handle pressure Ability to multi-task, prioritize, and manage time effectively Job Type: Full-time Qualification :Higher Secondary(12th Pass) / Any graduates (Note: All the rounds are Held through telephonic) Email : careers@glympsehr.com NOTE: - Please call or whatsapp Manya @ 9606556306 / 6364808230 / 9606521172 and schedule your telephonic interviews !! !!!Thanks & Regards HR TEAM!!!

MIN 3YR EXP, 1 yr AS BPO QA ON paper exp In International Customer Support Voice Process Audits calls ,audit reports, Call Calibration IMMEDIATE JOINER MUST BANKING PROCESS EXP -Call Whatsapp AMIT 8851792136, Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy

Must have 1 Year of exp in International voice Process Customer Support Excellent Communication Notice- Immediate Bangalore CTC- 4 to 4.5 LPA Any graduate 5 Days 2 Way Cabs Us shifts Contact- 6205633155(Jaspreet)

4 years in BPO International Customer Voice process,1 year as a Team Leader on the paper * Rotational Shifts *Manage team of 7-14 *Knows performance metrics *Motivates team Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!

We're Hiring: Team Leader Data Annotation Location: Gurgaon | Shifts: Flexible | Experience Required: 1+ year as a Team Leader (on paper) Join IGT Solutions Pvt Ltd , a global leader in IT & BPM services for the Travel, Transportation, and Hospitality industries, and help us shape a safer digital world through effective content moderation. What Youll Be Doing: • Lead a team of 1015 agents handling image and video moderation (including afflictive content) • Drive productivity (>1000 cases/agent/day) and maintain 99% accuracy • Conduct 1:1s, weekly reviews, EWS & IDP discussions • Provide actionable data-driven insights to improve team performance • Deliver regular coaching, audits, and feedback • Ensure team well-being and collaboration with HR, L&D, Transport, and Payroll teams • Share policy/process recommendations and improvements What We’re Looking For: • Minimum 1 year of proven experience as a Team Leader • Hands-on experience in data annotation (text, image, video) for international clients • Strong in performance & stakeholder management • Comfortable managing afflictive content • Willingness to work in flexible shifts Why IGT Solutions? With 10,000+ industry experts and 15 global delivery centers, IGT is redefining excellence in IT-BPM for the world’s leading travel and tech brands. Learn more: www.igtsolutions.com We’re an Equal Opportunity Employer Diversity and inclusion aren’t just buzzwords—they’re our foundation. Ready to lead with impact? Apply now and be a part of something bigger. #HiringNow #TeamLeaderJobs #data annotation #GurgaonJobs #IGTSolutions #LeadershipRoles #DigitalSafety #JoinOurTeam Please share your resume on sonam.singh1@igtsolutions.com

Designation: Team Lead Location: Bangalore Shift: Night Shift Must have: International Chat / voice process in past/current. Telecom process as a Team Lead / Associate Team Lead. Good understanding about Attrition and Shrinkage. Responsibilities Responsibilities: Responsible for delivery of services for a span of 15 to 20 agents Performance monitoring, data analysis for service delivery Coach, train and provide feedback for effective performance management Upkeep MIS and reports as per the program requirement Motivate the staff to exceed customer expectations Maintain compliance to all regulatory requirements for the business Handle additional process responsibilities as and when delegated Computer literate and well versed with MS-Office tools Day to day decision making capability High Level Tasks High Level Tasks: Maintain Customer Engagement through the life of the Customer Request from initiation through to closure Successfully identify the customers requirements; Interpret Customer Contracts to ensure services are billed correctly; Provision the appropriate orders through Client Business Network Provisioning or through other Carrier Provisioning systems (including Design and Commercial Preparation activities as required); Manage Client internal workgroups to deliver to customer or Client project schedules, involving multiple sites, services or a level of complexity requiring project-based coordination. Manage external Vendors to achieve completion within required timeframes; Handover to internal operational groups to ensure seamless Customer Support for New Customer or New LoB. provisioning of mobile voice services provisioning of mobile data services including: blackberry, mobile broadband, GPRS, Microsoft direct push and WIP VPN etc Provisioning and Updates of basic VAS products including: SMS, voicemail, MMS, caller ID, international roaming and surepage etc Email Products including email SMS, SMS broadcast, SMS Gateway etc Other products/services including: Bill on behalf, hardware ordering, OPOM to GSM transfers, porting and corporate employee plans etc Bulk provisioning of mobile products using TTWin/VB scripts Qualifications : Tertiary qualification and or previous international Service Desk experience will be required. However Client may review this inline with market trends. 3-5 years demonstrated experience working in a similar industry (i.e. telecommunications) competency Skills & Knowledge Thorough understanding of Customer support & delivery principles for the telecom domain supported by experience within a Call Centre, Service Desk and Asset Management operations (or similar environment) Thorough understanding of Customer Request management and experience delivering within Customer Service Levels Thorough understanding of Client voice/data (telecom, networking and bandwidth) products, including business rules to provision. Thorough understanding of Services and Customer Premise Equipment delivered by Third Party Providers and how these integrate with Carriage Services Excellent written and verbal communication skills with experience applying these skills to engage professionally with the Customer, Vendors and internal Client workgroups. Understands the requirement to deliver to Customer within agreed timeframes (or Contract Service Levels) and has experience co-ordinating own workload in conjunction with work from other groups to achieve required outcomes Understands the benefits of working systematically to identify root causes, anticipate implications and resolve problems and has experience working in this environment Understands the importance of issue management and can demonstrate ability to escalate issues at the right time, along with initial assessments and suggested resolutions Proven ability to quickly absorb new information about telecommunications offerings and network/telecom provisioning processes and apply to on the job activities Proactive in the establishment of professional relationships at appropriate levels of the customer structure and within Client. Ability to recognise the Commercial impact of a situation and to consider both the Customer and Commercial requirements in decision making High level of spoken and written English Computer literate e.g. Outlook, Word, Excel, Internet Explorer Excellent telephone manner Strong comprehension skills strong time management, Customer Service, product awareness, problem solving and analysis, Attention to detail, Customer contract awareness, Excellent telephone manner, Technical Aptitude, Competencies Customer Focus Communicating Clearly Professional Focus Embracing Change Listening and Questioning skills Teamwork Product knowledge Commitment to culture Concern for quality and standards Relationship building Ability to analyse and solve problems Effective understanding of technology Brand ambassador

Designation: Team Lead Location: Bangalore Shift: Night Shift (Work from Office) Note: Interested candidates can share their resume to hr.lateral@247.ai Must have: International Chat / voice process in past/current. Telecom process as a Team Lead / Associate Team Lead. Good understanding about Attrition and Shrinkage. Responsibilities Responsible for delivery of services for a span of 15 to 20 agents Performance monitoring, data analysis for service delivery Coach, train and provide feedback for effective performance management Upkeep MIS and reports as per the program requirement Motivate the staff to exceed customer expectations Maintain compliance to all regulatory requirements for the business Handle additional process responsibilities as and when delegated Computer literate and well versed with MS-Office tools Day to day decision making capability High Level Tasks: Maintain Customer Engagement through the life of the Customer Request from initiation through to closure Successfully identify the customers requirements; Interpret Customer Contracts to ensure services are billed correctly; Provision the appropriate orders through Client Business Network Provisioning or through other Carrier Provisioning systems (including Design and Commercial Preparation activities as required); Manage Client internal workgroups to deliver to customer or Client project schedules, involving multiple sites, services or a level of complexity requiring project-based coordination. Manage external Vendors to achieve completion within required timeframes; Handover to internal operational groups to ensure seamless Customer Support for New Customer or New LoB. provisioning of mobile voice services provisioning of mobile data services including: blackberry, mobile broadband, GPRS, Microsoft direct push and WIP VPN etc Provisioning and Updates of basic VAS products including: SMS, voicemail, MMS, caller ID, international roaming and surepage etc Email Products including email SMS, SMS broadcast, SMS Gateway etc Other products/services including: Bill on behalf, hardware ordering, OPOM to GSM transfers, porting and corporate employee plans etc Bulk provisioning of mobile products using TTWin/VB scripts Qualifications: Tertiary qualification and or previous international Service Desk experience will be required. However Client may review this inline with market trends. 3-5 years demonstrated experience working in a similar industry (i.e. telecommunications) competency Skills & Knowledge: Thorough understanding of Customer support & delivery principles for the telecom domain supported by experience within a Call Centre, Service Desk and Asset Management operations (or similar environment) Thorough understanding of Customer Request management and experience delivering within Customer Service Levels Thorough understanding of Client voice/data (telecom, networking and bandwidth) products, including business rules to provision. Thorough understanding of Services and Customer Premise Equipment delivered by Third Party Providers and how these integrate with Carriage Services Excellent written and verbal communication skills with experience applying these skills to engage professionally with the Customer, Vendors and internal Client workgroups. Understands the requirement to deliver to Customer within agreed timeframes (or Contract Service Levels) and has experience co-ordinating own workload in conjunction with work from other groups to achieve required outcomes Understands the benefits of working systematically to identify root causes, anticipate implications and resolve problems and has experience working in this environment Understands the importance of issue management and can demonstrate ability to escalate issues at the right time, along with initial assessments and suggested resolutions Proven ability to quickly absorb new information about telecommunications offerings and network/telecom provisioning processes and apply to on the job activities Proactive in the establishment of professional relationships at appropriate levels of the customer structure and within Client. Ability to recognise the Commercial impact of a situation and to consider both the Customer and Commercial requirements in decision making High level of spoken and written English Computer literate e.g. Outlook, Word, Excel, Internet Explorer Excellent telephone manner Strong comprehension skills strong time management, Customer Service, product awareness, problem solving and analysis, Attention to detail, Customer contract awareness, Excellent telephone manner, Technical Aptitude, Competencies: Customer Focus Communicating Clearly Professional Focus Embracing Change Listening and Questioning skills Teamwork Product knowledge Commitment to culture Concern for quality and standards Relationship building Ability to analyse and solve problems Effective understanding of technology Brand ambassador

As the Associate - Program Coordinator for the Online Program at IIDE, you will play a crucial role in delivering an exceptional experience to students. This includes managing virtual classrooms, coordinating with trainers and students, ensuring proper utilization of the Learning Management System (LMS), and overseeing various administrative and operational tasks. You will also analyze and improve student satisfaction and loyalty through CSAT and NPS monitoring. What Youll Do Classroom Setup and Management Coordinate and set up online and hybrid classrooms to ensure seamless sessions. Manage trainer schedules using Google calendars to optimize availability and coordination. LMS and Reporting Oversee the Learning Management System (LMS) to ensure its effective utilization by trainers and students. Generate, analyze, and present reports on course progress and other key metrics to management. Student Orientation and Coordination Conduct virtual orientation sessions to familiarize students with the program, LMS, and support tools. Serve as the primary point of contact for students, resolving queries via CRM, calls, emails, and WhatsApp. Industry Engagement Coordinate with industry professionals for guest sessions, enhancing the learning experience. Act as a support liaison for trainers, addressing any program-related concerns. Course Monitoring Track and ensure course progress aligns with predefined schedules and quality benchmarks. Communicate updates about schedules, deadlines, and program details effectively to trainers and students. CSAT and NPS Monitoring Measure and improve CSAT (Customer Satisfaction Score) by analyzing feedback and addressing improvement areas. Track NPS (Net Promoter Score) to enhance program satisfaction and identify factors influencing student referrals. SOP Compliance and Moderation Ensure all program activities align with predefined Standard Operating Procedures (SOPs). Assist in the moderation of final course results and oversee the generation of marksheets. Data Management Follow up on the NSDC portal for accurate data uploads and certificate generation. Analyze and compile feedback and statistical data, presenting detailed reports weekly and monthly. Who You Are Must-Have Minimum 2 years of experience in program coordination, student operations, or a related role. Excellent communication skills, both written and spoken (English). Proficiency in Google Workspace (Sheets, Docs, GDS, etc.). Knowledge of tools like WhatsApp Messenger, Zoom, and email automation tools (GMass, Mail Merge, or MailChimp) is a plus. Proficient LinkedIn user for professional outreach. Qualification Graduation/Postgraduate degree in any stream. Strong written and verbal communication skills in English. Should Have Experience in student coordination or educational operations is desirable. Nice to Have Additional experiences or skills in educational management or operations. Certifications or training that could enhance performance in the role.