2170 Csat Jobs - Page 25

Hiring for International Voice Process US Healthcare Process Location: Bangalore Process: International Voice (US Healthcare) Perks: Both-way cab facility Salary: Up to 4.5 LPA Work Schedule: 5 days working Saturday & Sunday fixed off Interview Mode: Virtual rounds Eligibility: Fresher or Experienced candidates welcome Good communication skills in English Willingness to work in night shifts (US process) Contact: Chanchal 9251688424 References are highly appreciated!

Job Title: Team Lead RCM International Voice Operations About the Role: We are looking for an experienced Team Lead to manage our International Voice Operations in the Revenue Cycle Management (RCM) domain. The ideal candidate should have strong leadership skills, expertise in healthcare billing processes, and the ability to handle client interactions in an international environment. Key Responsibilities: Lead, manage, and mentor a team of associates handling RCM International Voice Operations. Oversee day-to-day operations including call handling, customer queries, and escalations. Monitor team performance against SLAs and KPIs (productivity, quality, AHT, and compliance). Ensure accurate a...

Bulk Hiring for Customer Support 5 Days Working Both side cabs Rotational Shifts Location: Noida / Gurgaon / Delhi UnderGrad/ Grad / Freshers/ Experienced anyone can apply Excellent Comms required Call HR Shruti: 6394715879 > HR Rohit: 8178634637

About the Job Were changing the way people think about customer care, and we need your help! We are seeking a Team Lead to guide and support our Customer Service Representatives (CSRs), ensuring consistently high-quality customer interactions. The role requires a deep understanding of our partners brand, values, products, promotions, and procedures. Additionally, the Team Lead will play a key role in fostering team growth through regular performance assessments, training initiatives, and personalized career development planning. As a Team Lead, You Will Oversee and support Customer Service and Technical Support Representatives (CSRs), while also handling chat interactions when required. Faci...

eClerx is looking to hire an experienced professional with 4-9 years of experience. As part of the Voice process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team. The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and ...

eClerx is looking to hire an experienced professional with 8-12 years of experience. As part of the Chat or Voice support process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team. The candidate must possess knowledge relevant to the functional area, and act as a subject matter expert in providing advice in the area of expertise, and also focus on continuous improvement for maximum efficiency. It is vital to focus on high standard of delivery excellence, provide top-notch service quality and develop successful long-ter...

Need Immediate Joiners Need Min 1+yrs exp as a Quality Analyst from International Voice Customer Support Process BPO. Must know RCA/QC tools/Audit Process. US Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com

Job Description: EXPERIENCE: • Min. 3-years experience in quality monitoring or quality assurance (International Process). • Strong understanding of quality monitoring tools and techniques, including call recording and speech analytics software • Familiarity with the BEST QM standards of Teleperformance • Should have worked on process improvement/transformation, CSAT scrubbing or RCA projects • Excellent knowledge of MS Excel and PowerPoint • Experience working with multiple vendors will be an added advantage • Understanding of concepts of Lean Six Sigma, process excellence, etc. will be an added advantage

Strong leadership and team management skills. People Management Proficient knowledge of PPT, EXCEL Excellent communication and conflict resolution abilities. Ability to handle client escalations and sensitive cases professionally In depth knowledge of CSAT, SLA, Quality Excellent problem-solving and analytical abilities. Proficiency in presentation and analysis skills. Effective communication and interpersonal skills for cross-department collaboration. Develop and implement operational strategies to improve efficiency and productivity. Monitor team performance and ensure adherence to service level agreements (SLAs) and company policies People Management ,attrition, shrinkage Understanding of...

Hiring for International Voice Process US Healthcare Process Location: Bangalore Process: International Voice (US Healthcare) Perks: Both-way cab facility Salary: Up to 4 LPA Work Schedule: 5 days working Saturday & Sunday fixed off Interview Mode: Virtual rounds Eligibility: Fresher or Experienced candidates welcome Good communication skills in English Willingness to work in night shifts (US process) Contact: Chanchal 9251688424 References are highly appreciated!

Job Details We are actively seeking a dedicated and customer-focused professional to join our team as a Customer Service Executive, specializing in inbound call processes. The successful candidate will be responsible for handling incoming calls, addressing customer inquiries, and ensuring a positive customer experience. Role & responsibilities Resolving billing issues using query solving techniques and providing clear and concise information. questions about billing or services. Manage International inbound customer calls with a focus on providing exceptional service and resolving inquiries. Listen actively to customer needs, concerns, and feedback, and respond appropriately. Accurately docu...

Job Title: Associate Manager - Ops Location: Pune Experience: Minimum 8+ years in the BPO industry. At least 2 years as an Associate Manager. Skills: Telecom Domain, US Process, International Voice Process, Team Handling, Shrinkage, Attrition, SLA Management, CSAT, AHT, KPI, KRA, Conflict Management, Concurrency. Job Description: Key Responsibilities: Motivate, develop, and mentor team members in a dynamically changing environment. Monitor daily productivity to meet defined Service Level Standards. Conduct regular compliance audits based on client requirements. Coach and support Team Leads in operational and people management. Oversee HR-related issues and staff development. Analyze and gene...

To motivate, develop and mentor team members in a dynamically changing environment Closely monitoring daily productivity against the defined Service Level standard Perform regular audit checks on client defined compliance requirements Coach & monitor Team leads in day to day operations & people handling People Management, including all HR related issues, as well as staff development Analyze and generate reports for team performance on processes Develop a continuous learning process for the team Assist Operations Head in supervisory functions Ensure adherence to the process deliverables (SLA's) Review / audit transactions performed by team leads Supervise and support team members to ensure th...

Manage daily operations of the center, ensuring smooth functioning and meeting targets. Oversee team handling, including recruitment, training, performance management, and development. Develop strategies to reduce shrinkage and attrition rates through effective employee engagement initiatives. Monitor CSAT scores to identify areas for improvement in customer satisfaction. Analyze AHT data to optimize resource allocation and improve overall efficiency. Desired Candidate Profile 5-7 years of experience in BPO/Call Centre industry with a focus on people management. Strong understanding of Attrition Management principles and practices. Excellent communication skills with ability to handle multip...

Role Overview: As a Cyber Security Architect at Wipro Limited, your role involves designing the organization's computer and network security infrastructure to safeguard systems and sensitive information from cyber threats. You will be responsible for crafting enterprise cyber security strategy and architecture, understanding security requirements, evaluating business strategies, and conducting system security vulnerability and risk analyses. Your duties will include identifying risks associated with various business processes, operations, information security programs, and technology projects. Additionally, you will be required to identify and communicate current and emerging security threat...

POSITION TITLE : Technical Support Team Lead, US We are seeking a motivated and customer-focused individual to join our team Infimobile as a Tech Support Support Lead. InfiMobile is a premium mobile virtual network operator that provides reliable nation-wide coverage across the United States with cost effective and budget-friendly plans. To know more about us, check https://infimobile.com/ Key Responsibilities Oversee the day-to-day operations of the Technical Support Team Act as a senior agent who will drive customer satisfaction through customer support Provide direct supervision of the technical support staff which may include: recruitment, evaluations, and disciplinary actions Act as a m...

Hiring for international voice process Min 1 yr exp. in international voice grad/ug both can apply max package 6.5lpa both side cab location Gurgaon contact n ping me on:8448760516 sonam.imaginators@gmail.com

Role Purpose Senior Consultants are able to leverage their experience to deliver discrete projects with minimal supervision. They demonstrate clear understanding of the clients business issues, detailing and tailoring consulting solutions to generate maximum value through idea generation and engagement experience. The Senior Consultant must achieve high personal billability. Do Consulting Execution An ambassador for the Wipro tenets and values, secures great feedback from multiple clients Consulting project Manager or equivalent coordinates teams of consultants, responsible for assuring quality of deliverables Flexible in approach, ability to coordinate resource with expertise in various are...

Role Purpose Senior Consultants are able to leverage their experience to deliver discrete projects with minimal supervision. They demonstrate clear understanding of the clients business issues, detailing and tailoring consulting solutions to generate maximum value through idea generation and engagement experience. The Senior Consultant must achieve high personal billability. Do Consulting Execution An ambassador for the Wipro tenets and values, secures great feedback from multiple clients Consulting project Manager or equivalent coordinates teams of consultants, responsible for assuring quality of deliverables Flexible in approach, ability to coordinate resource with expertise in various are...

Role Purpose Principal Consultants are expected to have a deep area of consulting expertise, with a good understanding of the clients business landscape and an ability to manage the delivery of consulting solutions that achieve clear business value. The role may have managerial responsibilities in leading a team of consultants and managing quality and internal compliance in business operations. Principal Consultants develop and support closure of sales opportunities through their consulting expertise and client relationships. The Principal Consultant must achieve high personal billability. Do Consulting Execution An Ambassador for Wipro tenets and values Consulting Project manager or equival...

Role Purpose The purpose of this role is to work with Application teams and developers to facilitate better coordination amongst operations, development and testing functions by automating and streamlining the integration and deployment processes Do Align and focus on continuous integration (CI) and continuous deployment (CD) of technology in applications Plan and Execute the DevOps pipeline that supports the application life cycle across the DevOps toolchain from planning, coding and building, testing, staging, release, configuration and monitoring Manage the IT infrastructure as per the requirement of the supported software code On-board an application on the DevOps tool and configure it a...

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all unde...

Role Purpose Senior Consultants are able to leverage their experience to deliver discrete projects with minimal supervision. They demonstrate clear understanding of the clients business issues, detailing and tailoring consulting solutions to generate maximum value through idea generation and engagement experience. The Senior Consultant must achieve high personal billability. Do Consulting Execution An ambassador for the Wipro tenets and values, secures great feedback from multiple clients Consulting project Manager or equivalent coordinates teams of consultants, responsible for assuring quality of deliverables Flexible in approach, ability to coordinate resource with expertise in various are...

Role Purpose Senior Consultants are able to leverage their experience to deliver discrete projects with minimal supervision. They demonstrate clear understanding of the clients business issues, detailing and tailoring consulting solutions to generate maximum value through idea generation and engagement experience. The Senior Consultant must achieve high personal billability. Do Consulting Execution An ambassador for the Wipro tenets and values, secures great feedback from multiple clients Consulting project Manager or equivalent coordinates teams of consultants, responsible for assuring quality of deliverables Flexible in approach, ability to coordinate resource with expertise in various are...

Role Purpose Consultants are expected to complete specific tasks as part of a consulting project with minimal supervision. They will start to build a core areas of expertise and will contribute to client projects typically involving in-depth analysis, research, supporting solution development and being a successful communicator. The Consultant must achieve high personal billability. Do Consulting Execution An ambassador for the Wipro tenets and values Work stream leader or equivalent and coordinates small teams Receives great feedback from the client Client focused and tenacious in approach to solving client issues and achieving client objectives Organises work competently and ensures timeli...