Job Description Role: Lead and build the ICI CLM Platform Implementation Pre-Sales function for APAC/US region. Will be fully responsible to achieve the top line targets for new implementations. Work closely with our partner, Icertis sales team, to engage deeply with prospects who are keen on procuring the ICI platform which is a Contract Lifecycle Management Software and land the implementation deals. Be the SPOC for Icertis sales teams for all presales engagements. Lead customer facing presentations and solution envisioning. Discuss and finalize the scope of implementation with the prospects. Prepare quotes and Statements of Work. Lead all negotiations and clarification sessions. Coordinate with the Leadership Team and Professional Services team to collaborate and close deals wherever necessary. Maintain a high level of CSAT amongst the members of Icertis sales team. Qualifications Minimum 7+ years of IT industry experience with at least 3 years in services presales in a leadership role. Deep experience in putting together value propositions and building business cases. Ability

Team Lead Operation for International BPO Customer Service Process 5 Days Working 24*7 Shift Location - Kolkata /Mumbai / Pune Salary:- 5 lpa - 7.2LPA Interested candidate Share resume - Call & Whatsapp HR - 7290911116 Required Candidate profile Candidate Must Have Min. 1 Year Experience as a Team Leader In International BPO Must be Graduate NO Call & Only WhatsApp Ur CV HR - 7703948433 Email:- dhsteamleader@gmail.com

Greeting from Teleperformance...! Looking for immediate joiner Candidate must have experience in voice process, customer service, knowledge in BPO and working as a Team Leader/ Lead in Operations department on papers for minimum 1 year, preferably. Should have Hands-on experience in Team management and KPI's like AHT, Shrinkage, Attrition, Occupancy, Rostering, NPS/Csat and Dsat calculations. Excellent communication skills in English. Minimum 2 years' experience in Voice process Salary up to 4 LPA 6 days working Contact - 9449900627, yamanurappa.kuri@teleperformancedbs.com

Hi, Naukri.com is hiring for Customer Support for Noida location. Kindly find the details below. Job Objective: The objective of this role is to resolve customer queries related to the business portal, its features and services. The role will also be responsible for creating a high trust value proposition and influence the clients to leverage the product in the best possible manner. Job Description: Interacting with corporate customers on calls / emails (handling already acquired corporate customers with post sales handholding and deliverables) Assisting recruiters and HR professionals in understanding the functionalities of Naukri portal and providing resolutions to their recruitment related queries Creating a high trust value proposition and making clients understand various service offerings and the functionalities of naukri.com website Solving queries related to optimum usage of opted services with quality inputs and providing resolution within the defined TAT Coordinating with other departments on a daily basis and following up with them diligently Working on different CRMs and reporting tools ensuring productivity and quality standards being met as expected Required Skills: Excellent verbal and written communication skills Ability to work independently and under pressure Comfortable with rotational shifts Perks: Day Shift 5 Days working Rotational offs

Overview - The Customer Support and Service team always represents the voice of the customers. They are responsible for understanding customer requirements, meeting service metrics guidelines, and retaining them. They are saviors to all our members, who reach out to them through call, chat or email. Role The Select Shaadi Manager will be responsible for spearheading a premium matchmaking service that delivers the highest match success rate across the globe. The role involves front-leading a team of 20+ people and be accountable for their productivity. The person will be required to pull up his/her sleeves and get involved in every aspect of market development & sales. This is a strategic and important part for the business hence we need someone who is analytical, strategic as well as tactical. The candidate needs to be owning and hitting/exceeding quarterly/annual sales targets with the assigned teams. The most valuable traits we are looking for in this role are: Ownership - You will own the strategy, delivery, quality, and the outcomes of the customer Support team and will be accountable for the same. User orientation - Create time for customer interactions and user understanding. Start by looking at things from the users perspective and don’t stop until you’ve evaluated how the solution has impacted the user. Velocity - You will be expected to deliver results in a fast paced, operationally intensive, and rapidly changing environment. Ethical - Work ethic is about showing up, being on time, being reliable and doing what you say. It is about being a fundamentally good person that others can count on and enjoy working with. What you will do in this role Develop a deep understanding of Shaadi.com consumer segments across communities, to uniquely represent and address the specific needs of each Select member. Leverage customer insight to remodel & streamline the service process to dramatically increase matchmaking success and customer satisfaction. Ensure that team members are adequately trained and readied to deliver an empathetic personalized service, as a trusted advisor to the family. Envision and implement technology solutions & enhancements to maximize the quality of service delivered and minimize wasteful productivity losses of the team. Plan for rapid expansion in staff, in line with exploding Select membership sales, while ensuring the highest level of service quality is maintained. Managing closed loop process flows for escalation management to ensure that even unsatisfied customers are delivered an experience which Shaadi.com can be proud of. What you should have 7 years of relevant experience with 5 years in Telesales team management, preferably in Internet industry. Exposure to value & volume selling is a must. Good Understanding of Quality metrics and process improvements. Drive performance management by applying and implementing best in class performance metrics. Bachelor’s Degree. Brownie Points MBA. Well-networked with ability to connect with peers and identify market benchmarks and trends.

1)Monitor, evaluate & score Outbound calls against established quality assurance instruments and standards. 2)Supports and business goals, quality standards, processes and policies. 3)Provide timely reports on a daily, monthly on call Quality. Required Candidate profile 1.Provide performance expectations, action plans to improve call quality. 2.Sound understanding of looking through reports and sharp analytical skills 3.Participate in calibration sessions

Voice Customer Service Executive Upsells Location: Noida 128 Job Overview: We are seeking a dynamic and results-oriented Voice Customer Service Executive specializing in upsells for our affluent customer segment. The ideal candidate will have strong communication skills, a proven track record in inbound customer service, and the ability to drive revenue through upselling. This role is open to graduates with relevant experience in a blended customer service environment. Key Responsibilities: • Handle inbound customer calls with a focus on upselling products and services. • Engage affluent customers with a consultative approach to enhance their experience and drive revenue growth. • Adhere to operational guidelines and client-specific requirements while ensuring high-quality service. • Maintain accurate records of customer interactions and sales activities. • Participate in both Operations and Client rounds during the recruitment process. Qualifications & Requirements: • Education: Graduates only. • Experience: Minimum 1 year of blended inbound customer service experience for affluent segments. • Technical Skills: • Typing speed requirement: 35/80 WPM.. • Adherence to a formal dress code (Formals). • MIV: 0-1250. Compensation & Benefits: • Salary: • CTC: 20% hike on your last drawn in-hand salary, up to INR 3,50,000. • In-hand Salary: Approximately INR 25,000. • Allowances: • Cab Allowance: INR 4,000. Shift Details: • 10-hour shifts. • 5 working days per week with 2 rotational week-offs. • Flexible shift options for male candidates (Note: Cab services are not provided). If you are a driven professional with a passion for customer service and upselling, we invite you to apply for this exciting opportunity. How to Apply: Interested candidates, please share your CV via WhatsApp for an immediate response. Senior HR Priyanka-8865082244 Take the next step in your career by joining our dedicated team!

Hiring For Experienced and Fresher Candidates Required Exp- Min. 1 Year into International Customer Support(Voice) CTC- Experienced- Upto 5.75 LPA Freshers- Upto 5.25 LPA Notice- Immediate Graduate Location- Pune/Bangalore Shifts: 24/7 (US)

Customer Service Professional (Noida Location) We are looking for experienced and skilled Customer Service Professionals to join our team in Noida . If you have a passion for helping customers and meet the qualifications, we would love to have you on board! Position: Customer Service Professional Location: Noida Salary: 26,500 per month + 4,000 Travel Allowance Work Schedule: 5 Days Working (Rotational Shifts) Eligibility Criteria: Education: Only graduates are eligible to apply Experience: Minimum 1 year of experience in a customer service profile Skills: Excellent verbal and written communication skills Must be comfortable working in rotational shifts Key Responsibilities: Handle inbound customer inquiries via voice, email, or chat. Resolve customer issues and provide timely solutions with a focus on customer satisfaction. Address complaints and ensure a positive customer experience. Maintain records of customer interactions and follow up to ensure resolution. Meet performance metrics, including response time, customer satisfaction, and first-contact resolution. Collaborate with the team to improve service delivery and efficiency. Adhere to company policies and operational procedures. Additional Benefits: 26,500 salary + 4,000 travel allowance. Health benefits and other employee perks. Career growth opportunities within the company. How to Apply: If you're a motivated and customer-centric individual, please share your CV with Senior HR Mehak on WhatsApp at 8383025642. We look forward to hearing from you!

Urgent Hiring for Team Leader Customer Service Location: Pune Package up to 11 LPA US Voice process/ US shifts Immediate Joiners only (Max notice: 30 Days) Requirements Education: Any graduate Experience: 7+ years of experience in customer support voice international process Must have excellent communication skills Must have 2+ years of experience as a team leader on papers For more details Call Kanika on 9953939776 or email resume to kanika@manningconsulting.in

ROLE : Quality Analyst DESIGNATION : Quality Analyst YEARS OF EXPERIENCE : 2+ years Role and Key Responsibilities: Define, standardize and monitor quality parameters including both non-critical & critical parameters (End-User, Business critical, & Compliance) and thereafter make recommendations for ongoing improvements in the process. Ensure the team meets the assigned audit targets and compliances set as per SLA and performance scorecard for each process through continuous improvement methodologies. Design and document standard practices to be carried out- business processes. Work closely with all functions for consistent delivery of service standard. Interact actively with the clients at an operational level. Responsible for consistent delivery of service standards as per SLAs. Drive a Metrics Driven Culture amongst the Team and establish reliable systems for measurement. Monitor systems and process to provide ongoing feedback for continuous improvement to the service delivery standards Attention to detail in supporting management reporting with clear and concise data handling and presentation Evaluate and identify the capabilities of all processes within the system, introduce metrics to monitor the same and report to management on improvements necessary to meet customer and industry standards. Leverage quality tools and techniques to effectively disseminate knowledge on the floor Incorporate & establish TQ standards across all LOBs in the span. To identify root causes of variances in metrics (if any) Responsible for leading, motivating and supervising the team of Quality analysts Key skills & knowledge: Good Quality domain knowledge & Tool management Analytical, logical, reasoning & numerical ability Ability to interact with internal and external stake holders Excellent oral & written communication skills. Expert in Excel & PowerPoint Knowledge of basic life insurance terminology Graduate in any discipline Good People Management skills. Educational Qualification : Graduate Apoorva 9986600010

KYC Verification Officer CarePal Money | Mumbai (Marol) Company: CarePal Money Location: Mumbai (Marol) Working Days - 6 Days working ( Alternative Saturday off ) Industry Preference: NBFC, Financial Services, Fintech Job Type: Full-time Experience: 1-3 years in KYC verification, customer service, or collections for loan products Job Description: CarePal Money is hiring a KYC Verification Officer to oversee customer verification, follow up on collections, and ensure compliance with regulatory standards. The ideal candidate should have excellent communication skills, a detail-oriented approach, and a customer-first mindset. Key Responsibilities: KYC Verification (30%) Conduct verification calls for ID customers. Validate KYC details and ensure compliance with regulatory requirements. Gain a strong understanding of the Instant Discharge product. Collection Follow-ups (50%) Follow up on pending patient dues after final insurance approval. Facilitate timely EMI collections for smooth financial transactions. Process Compliance & Quality Assurance (10%) Adhere to call quality standards and follow verification/collection scripts. Ensure full compliance with regulatory and company guidelines . Customer Satisfaction (CSAT) Enhancement (10%) Deliver a professional and seamless customer call experience. Maintain high CSAT scores by addressing queries with empathy and efficiency. Key Skills Required: Strong communication and interpersonal skills Experience in KYC verification or loan collections Ability to follow processes and regulatory guidelines Customer service orientation

Leading BPO in Pune Hiring Operations Manager- International Voice Process Must be working as a Manager in BPO in International Voice Process Handled Team Span of 100+ including Team Leader, Assistant Manager Good in Operations Matrices like SLA, CSAT, Attrition, Shrinkage CTC UPTO 16LPA Candidate willing to relocate can also Apply LOOKING FOR DIVERSITY PROFILES ONLY Key Roles and Responsibilities Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization's policies and applicable legal requirements Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports) Create and maximize relationships with client partners Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance targets Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements Attend business reviews with the client Handle a team of team leaders 7-8 years client facing Work experience in a BPO Key Skills and knowledge: Knowledge of Internet Services, MS Office and Basic Computer Troubleshooting Flexibility to work in any shift and, on weekends, and shift between WFO and WFH, as and when needed Establish a course of action for self and others to accomplish specific goals Demonstrate ability to coach and develop action plans, which maximize performance, and provide effective feedback Demonstrate ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goal Work well under pressure and follow through on items to completion while maintaining professional demeanor. Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates Demonstrate ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment Demonstrate ability to mentor, coach and provide direction to team members Willingness to work in a flexible schedule Educational qualification Graduation Interested candidates can mail their cv at simmi@hiresquad.in

We are looking to hire Bangalore-based candidates only. What is the role Your role will be to support Xoxoday customers with technical queries about Xoxoday products. Key Responsibilities Close customer tickets and respond to customer queries via email or chats. Ensure SLA and CSAT. Constantly upgrade your skills on the Xoxoday products and features. Technical and debugging knowledge of issues. What are we looking for An enthusiastic individual with the following skills. Please feel free to apply if you match all of it. We are open to promising candidates who are passionate about their work and are team players. 1-3 years of experience in customer service role handling technical queries. Eye for detail and ability to comprehend the issue. Ability to work with data, and generate and analyze reports. Excellent oral and written communication and people interaction skills. Work independently and own the raised matter till closure. Comfortable working with technology applications. Hands-on experience with ticketing software like Freshdesk. Comfortable working with flexible shifts Work experience in SAAS companies is an added advantage Whom will you work with You will closely work with the Customer Success team and report to the CS Manager.

Leading BPO in Bangalore/Gurgaon Hiring for SME/Subject Matter Expert International Banking Voice Experience is Mandatory 5 Days working Shifts 24*7 Customer Service Process CTC UPTO 6LPA Require Either SME on Papers or Tenured Sr Executive on papers Looking for Immediate joiners/Max 1 Month notice period Role and Key responsibilities: Groom new hires & provide floor support to enhance customer experience Real Time support to advisors and monitor performance Identify root cause issues and recommend solutions. Effectively monitor and evaluate performance. Provide appropriate Coaching, evaluation feedback to Advisors. Handle voice calls and chat within their skill set. Perform transaction monitoring evaluations. Create, maintain and execute coaching plans, ensuring up-skilling to meet and exceed performance targets Work collaboratively with customers to deliver high levels of First Contact Resolution and Customer Satisfaction Key Skills and knowledge: Excellent written & verbal communication skills Strong customer service aptitude Strong Excel & Analytical skills shall be an added advantage. flexible, sensitive and open minded when dealing with customers. Expertise & proficiency in Banking products preferably credit cards Experience handling voice and chat transaction. Knowledge of Quality metrics & guidelines Experience in coaching individuals via observation, feedback, mentoring and task demonstration Ensure the highest standards of service delivery are maintained, monitoring quality performance and providing feedback to team members. Conduct audits of processes and transactions to identify areas for improvement. Interested candidates can mail their cv at simmi@hiresquad.in

Respond promptly and professionally to incoming customer inquiries via email, phone calls, and chat. Manage large amounts of incoming calls, chats, and emails effectively. Identify and assess customers needs to achieve satisfaction. Maintain updated knowledge of the organizations products, services, and customer service policies across all communication channels. Document customer interactions when necessary, compiling documents and forwarding information to interested parties. Explain simply and clearly in response to customer questions and check for customer understanding and acceptance. Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits. Participate in training opportunities provided by the organization to enhance customer service skills. Establish and maintain good rapport with customers by using positive language, anticipating their needs, and providing appropriate solutions. Assign tickets to respective associates/managers and follow up on their resolution. Highlight discrepancies caused by associate negligence and take appropriate action to rectify them. Be responsible for closing all tickets within the assigned timeline and maintain necessary SLAs for the smooth functioning of the department. Take total accountability for Customer Satisfaction (CSAT) across all communication channels. Skills Required: Customer orientation and ability to adapt/respond to different types of characters. Excellent communication and presentation skills, both written and verbal. Ability to multitask, prioritize, and manage time effectively. Friendly and welcoming manner with clients and other members of the customer service team. Ability to explain complex concepts in a clear, simple manner to customers. Strong command of written and verbal English. Ability to maintain a calm and polite manner in stressful situations. Patience when handling tough cases. Familiarity with the industry is a plus for chat support roles What will you get from amber: Fast-paced growth (can skip intermediate levels) Total freedom and authority (everything under you, just get the job done) Amazing work culture (Our Glassdoor ratings are a proof) Fair compensation (Stipend) About amber (amberstudent.com):Long-term accommodation booking platform for students (think booking.com for st...

*Job Title* Team Leader - BPO (Business Process Outsourcing) *Location* [Insert Location] *Job Type* Full-Time Job Summary We are seeking a dynamic and experienced *Team Leader* to oversee and manage a team of associates in a fast-paced BPO environment. The Team Leader will be responsible for ensuring the team meets performance targets, delivers exceptional customer service, and adheres to company policies and procedures. The ideal candidate will have strong leadership skills, excellent communication abilities, and a proven track record in managing teams in a BPO setting. --- *Key Responsibilities* 1. Team Management - Supervise, mentor, and motivate a team of customer service representatives or back-office associates. - Conduct regular team meetings to communicate goals, updates, and performance feedback. - Monitor team performance and provide coaching to improve productivity and quality. - Ensure the team adheres to company policies, procedures, and compliance requirements. 2. Performance Monitoring - Track and analyze key performance indicators (KPIs) such as call handling time, resolution rates, customer satisfaction scores, and attendance. - Prepare and present performance reports to senior management. - Implement strategies to meet or exceed performance targets. 3. Customer Service Excellence - Ensure the team delivers high-quality customer service and resolves customer issues effectively. - Handle escalated customer complaints and provide timely resolutions. - Foster a customer-centric culture within the team. 4. Training and Development - Identify training needs and organize training sessions to enhance team skills. - Provide ongoing coaching and feedback to team members. - Support new hires during onboarding and ensure they are fully integrated into the team. 5. Operational Efficiency - Ensure smooth day-to-day operations and address any operational challenges. - Collaborate with other departments to improve processes and workflows. - Manage scheduling, attendance, and workload distribution to optimize productivity. 6. Communication - Act as a liaison between the team and senior management. - Communicate company updates, process changes, and performance expectations to the team. - Foster open communication within the team to address concerns and suggestions. 7. Problem-Solving - Identify and resolve issues affecting team performance or customer satisfaction. - Implement corrective actions to address recurring problems. - Encourage a proactive approach to problem-solving within the team. --- *Qualifications:* - Bachelor's degree in Business Administration, Management, or a related field (preferred). - Minimum of 3 years of experience in a BPO environment, with at least 1 year in a leadership or supervisory role. - Strong understanding of BPO operations, KPIs, and customer service principles. - Excellent communication, interpersonal, and leadership skills. - Proficiency in using CRM tools, Microsoft Office, and other relevant software. - Ability to work under pressure and meet tight deadlines. - Strong analytical and problem-solving skills. *Key Competencies* - Leadership and team management - Performance-driven mindset - Customer focus - Communication and interpersonal skills - Time management and organizational skills - Adaptability and resilience --- *Benefits* - Competitive salary and performance-based incentives. - Opportunities for career growth and development. - Positive and collaborative work environment. - Quarterly Bonuses --- *How to Apply* Interested candidates are invited to submit their resume to ALINA (HR) 7999307698 with the subject line "Team Leader Application - [Your Name]." Through WhatsApp or call on the same number. --- Join our team and play a key role in driving success and delivering exceptional service in a thriving BPO environment!

About Neilsoft At Neilsoft, our goal is to further strengthen our extensive portfolio of engineering software solutions, spanning design to manufacturing and design to construction. As a trusted reseller of globally recognized, industry-leading products, we efficiently cater to our clients' engineering software needs, ensuring they achieve the highest return on investment. At Neilsoft, we believe that a high-performing sales team is the key to growth. Thats why were looking for a skilled Sales Development Representative (SDR) to identify and engage potential customers who can benefit from our products and services. As the first point of contact with prospects, the ideal candidate should have a solid grasp of the sales process and excel at lead research, relationship-building, and driving sales closures. We seek a quick learner with strong communication skills and the ability to present our offerings persuasively. Every potential customer represents an opportunity to enhance revenue growth, customer acquisition, and overall profitability. Job Description Searching for go-getters who welcome the challenges of a growing business. Were specifically looking for a customer success specialist. As a key member of the team, the specialist will help craft customer-success strategies, building strong relationships with customers and collaborating with cross-functional teams internally to deliver consistently excellent customer experiences. The ideal candidate is passionate about using analytical skills to identify problems, find solutions, and improve relationships. To succeed in this role, the candidate should have relevant digital or advertising experience and a track record of analyzing and optimizing campaigns. Responsibilities Build and maintain strong relationships with customers, acting as their primary point of contact. Regularly review the customer journey, proactively addressing challenges and ensuring customers achieve their business goals. Facilitate cross-functional collaboration between project teams, including third-party service providers, to ensure timely and successful deliverables. Lead customer meetings, identify opportunities for value expansion, and document best practices for knowledge sharing. Monitor key success metrics (e.g., CSAT, NPS) and analyze trends to drive continuous improvement. Work closely with sales and marketing teams to enhance customer referrals and create compelling case studies. Required skills and qualifications. 3-6 years of experience in customer success, account management, sales, marketing, or a related field. Strong communication, strategic planning, and project management skills. Analytical and process-oriented mindset with a passion for problem-solving. Ability to work effectively across multiple teams in a fast-paced, deadline-driven environment. Self-starter and multitasker who can adapt quickly to changing priorities. Preferred skills and qualifications Bachelors degree in business, marketing, communications, or a related field. Proficiency in Salesforce and project management tools. Experience in event planning and customer engagement strategies. Join our team and be part of a dynamic, customer-focused environment , where youll play a pivotal role in driving customer success and long-term relationships! Please visit our company website for more details. www.Neilsoft.com & http://www.neilsoftsolutions.com/

Roles and Responsibilities : Manage a team of client servicing professionals to deliver exceptional customer service and resolve complex issues. Develop and implement process improvements to enhance operational efficiency, reduce costs, and improve overall CSAT (Customer Satisfaction). Collaborate with cross-functional teams to identify opportunities for growth, develop strategies, and execute initiatives that drive business results. Analyze data to measure performance metrics such as CSAT, first call resolution rate, and handle time to optimize processes. Job Requirements : 7-10 years of experience in corporate servicing environment with expertise in client servicing or similar role. Proven track record of delivering high levels of customer satisfaction through effective communication skills. Strong understanding of process excellence principles including inbound/outbound calling processes.

Job Brief: The Cab Booking Junior Executive will assist in the day-to-day operations of the Rent-A-Cab (RAC) services. This role is ideal for someone who is organised, detail-oriented, and can easily talk to customers. The candidate will work closely with senior staff to ensure smooth operations, customer satisfaction, and compliance with company standards. Prior experience in any of the below roles will be helpful: Travel desk, Travels office receptionist, Hotel front desk, Office Assistant, etc. Key Responsibility Areas (KRAs): Ensuring closed looped & clear communication on email, calls, sms & whatsapp with fast response times. Carrying out day to day RAC operations, that includes but is not limited to Vendor briefing, Vehicle dispatch time tracking, Vehicle/driver quality check, Customer coordination and, Feedback collection. Maintain records of daily trips, client feedback, and service issues. Collect vendor trip sheets, validate and raise invoices on time. Proactively seek further business from clients and explain the range of services. Key Performance Indicators (KPIs): Total Volume of bookings handled - monthly incentives C-sat score - monthly incentives Perfect SLA adherence for trip sheet collection & invoicing - monthly bonus. Increase of business from each client - yearly bonus Pre-Requisites: Excellent communication ( oral & written) Ambition. Willingness to work from the office and stretch during peak loads. Comfortable with common Desktop and mobile CRMs for business.

Team Leaders from International Voice process/ International Customer Care process can apply Well Versed in KPI's CSAT NPS & Team Handling skills US Shifts Excellent Comms required Call 8447780697 send CV monu@creativeindians.com

Need Quality Auditor from International Voice Process. Must have Min 1yr Exp as Quality Analyst from International Voice process BPO. Must know Quality QC Metrics. Excellent Comms required US Shifts Call 8447780697 send CV monu@creativeindians.com

The person will be responsible for Monitoring, Feedback & Coaching team members on the floor Deliver SLA & KPI Manage team of 15 Inbound operator Attrition, Shrinkage, Roaster management if interested call Deepti 9235457455 Regards Deepti 9235457455

Job Title : Customer Experience Trainer Company Overview : IGT Solutions is a global leader in providing end-to-end outsourcing solutions for the travel, transportation, and hospitality industries. We specialize in delivering world-class customer service and operational excellence. With a presence across multiple countries, we are committed to enhancing the customer experience through cutting-edge technology, highly skilled professionals, and data-driven insights. At IGT, we prioritize innovation, collaboration, and continuous growth, ensuring that our clients receive top-notch services that drive business success. Job Responsibilities : Provide feedback and coaching on presentation skills to enhance overall performance. Serve as the liaison between quality and operations from a training and development perspective. Demonstrate a strong aptitude for delivering exceptional customer experience. Utilize strong analytical skills and attention to detail to monitor performance metrics. Familiarity with call monitoring, TNI (Training Needs Identification), and implementation of improvements. Work closely with new hires to enhance their communication skills and ensure consistent performance. Lead refresher training sessions based on TNI findings and conduct calibration sessions. Develop and execute strategies to improve CSAT metrics through engaging contests and refresher initiatives. Regularly monitor calls and agent performance to ensure quality standards are met. Conduct assessments to identify areas of improvement and implement action plans accordingly. Perform training needs analysis, prepare action plans, and report on progress and improvements. Requirements : Bachelor's Degree (Any Field). Excellent verbal and written communication skills. Ability to work in a 24/7 environment (6-day work week). How to Apply : Interested candidates can send their resumes to: swapnil.gupta@igtsolutions.com Contact : 7042379178 Equal Opportunity Employer : IGT Solutions is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status

Job description - Quality Analyst Roles and Responsibilities Conduct quality audits, call audits, and root cause analysis to identify areas of improvement. Perform quality checks on processes and procedures to ensure compliance with standards. Generate reports using tools like Excel, BQM, TNI, Six Sigma, CSAT, Pareto Analysis, control charts, call calibration, call monitoring, and feedback. Identify bottom quartiles and generate reports for management review. Desired Candidate Profile 2-5 years of experience in quality analysis or a related field (domestic process). Strong understanding of QC tools such as AHT, call audit, call calibration, call monitoring, feedback, etc. . Excellent communication skills with the ability to work effectively with cross-functional teams. Graduation/10+2+3 is mandatory. Must be comfortable with 6 days of worling. Willing to work in rotational shifts. CTC - 4.5- 5LPA (Depending upon the Last/Current CTC) Location -: Nos, 70, sringar, Kudlu Gate, Krishna Reddy Industrial Area, Hosapalaya, Muneshwara Nagar, Bengaluru, Karnataka 560068 Share your resume: Shriti.Rani@startek.com.