Req exp- min 6 months in International Voice Process(customer service) Ctc -Upto 4.92LPA Shifts-Night Shifts Location- Pune WFO / 5 Days Working Immediate Joiners No Relocation Cases. Contact - HR Antra :9119383434 HR Nikhil:8529492978

Monitor, standardize and write processes as necessary and required under the various certification standards adopted for GSF schools. Monitor, standardize and write processes as necessary and required under the various certification standards adopted for GSF schools. 2. Write applications for awards and other recognitions as directed by Head GCEE. 3. Responsible for successful implementation of processes and maintaining all certification & compliance related documentation as required. Provide accurate and timely reports. 4. Ability to work on multiple projects and implementations as per requirement and schedule. 5. Able to adapt and thrive in a highly dynamic work environment, independently as well as part of a team. 6. Keep updated with required standards, certification requirements and excellence initiatives, as necessary. 7. Assist in internal and external audits, site visits, assessments and document reviews, as and when required. 8. Support GCEE team members in education excellence activities as and when needed. 9. Build up own knowledge in various excellence-related fields proactively. 10. Suggest improvements based on analysis of data. 11. Monitor and support CSAT process, as required. Monitor, standardize and write processes as necessary and required under the various certification standards adopted for GSF schools.

Exp- Min. 1 Years in Customer Support in International Voice Immediate Joiner Any Graduate Location- Bangalore 5 Days working 2 Days rotational off Night Shifts Shifts: 24*7, WFO Both side cabs Contact: Payal (9257655181)

Quality Analyst//Sr Quality Evaluator Leading BPO in Bangalore International Process Must be working as Quality Analyst for minimum 1.6 Years Must be Excellent in 7QC Tools CTC UPTO 5.5LPA based on Last CTC Cabs in Odd Hours Looking for Candidates with Max 1Month of Notice Period PLEASE NOTE- THIS IS NOT TESTING PROFILE Role and Key Responsibilities: • Conduct Quality audits on Email, Chat & Calls and share feedback with agents. • Conduct compliance and Quality checks and ensure timely reporting. • Drive continuous improvement - make recommendations and drive improvement. • Data analysis and creation of designated reports/ presentations. • Strengthen Quality management processes/ framework to improve quality delivery. • Ensure data management for all deliverables and be accessible without any delay. • Client Escalation Management. • Participate in internal & external calibrations to ensure consistent scoring & feedback delivery approach. Key skills & knowledge: • Experience in supply chain management domain preferred. • Understanding of the Audit/ Mining & Coaching process. • Good verbal and written communication skills. • Hands on experience in MS Excel, Power Point presentations and Reporting knowledge. • Flexible to work in Shifts 24/7 Environment. • Ability to work under pressure and in strict timelines. • Exposure to online retail/ recovery will be an added advantage. Interested Candidates can call at 8467054123 or mail their cv at simmi@hiresquad.in

Leading BPO in Gurgaon & Bangalore Hiring for Quality Manager International Banking Voice Process Must be a Manager Quality On papers in an International BPO in Banking Process(Voice) Over All Experience 8+ Years CTC UPTO 16LPA based on Last CTC & experience Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123 Role & responsibilities Act as a primary POC between the QA teams, OPS & clients. • Recommended responsibilities include but are not limited to the following: • Lead, manage, motivate, and mentor a team of Quality Analysts • Drive consistency to ensure the strong quality performance and alignment across all programs • Deliver process as well as agent level insights to continuously improve and deliver outstanding customer experience across the program • Work alongside Ops and hiring team to provide on-boarding, coaching, remediation, training and development for QAs and QA Leads • Implement and drive the QA process and structure • Identify possible issues and trends and give actionable insights while communicating them to relevant stakeholders • Implement initiatives and projects to counteract any possible trends, drive business KPIs • Aggregate audit findings and analyse gaps in processes, identifying innovative ways to solve problems upstream, help improve customer experience and drive higher efficiency • Analyse quality and performance trends to provide recommendations for program improvement • Responsible for the delivery of vendor quality metrics at management reviews Key skills & knowledge: Excellent communication & interpersonal skills Excellent MS Office skills (presentation & excel) Should have good knowledge of FMEA identification and mitigation of vulnerabilities Excellent knowledge of Quality & Analytical tools Should be well versed with Qualitative concepts Should have worked on process improvement projects driving Customer Experience, Process Improvements & Profitability Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

ROLE : Quality Analyst DESIGNATION : Quality Analyst YEARS OF EXPERIENCE : 2+ years Role and Key Responsibilities: Define, standardize and monitor quality parameters including both non-critical & critical parameters (End-User, Business critical, & Compliance) and thereafter make recommendations for ongoing improvements in the process. Ensure the team meets the assigned audit targets and compliances set as per SLA and performance scorecard for each process through continuous improvement methodologies. Design and document standard practices to be carried out- business processes. Work closely with all functions for consistent delivery of service standard. Interact actively with the clients at an operational level. Responsible for consistent delivery of service standards as per SLAs. Drive a Metrics Driven Culture amongst the Team and establish reliable systems for measurement. Monitor systems and process to provide ongoing feedback for continuous improvement to the service delivery standards Attention to detail in supporting management reporting with clear and concise data handling and presentation Evaluate and identify the capabilities of all processes within the system, introduce metrics to monitor the same and report to management on improvements necessary to meet customer and industry standards. Leverage quality tools and techniques to effectively disseminate knowledge on the floor Incorporate & establish TQ standards across all LOBs in the span. To identify root causes of variances in metrics (if any) Responsible for leading, motivating and supervising the team of Quality analysts Key skills & knowledge: Good Quality domain knowledge & Tool management Analytical, logical, reasoning & numerical ability Ability to interact with internal and external stake holders Excellent oral & written communication skills. Expert in Excel & PowerPoint Knowledge of basic life insurance terminology Graduate in any discipline Good People Management skills. ruth@9590520040

Quality Analyst//Sr Quality Evaluator Leading BPO in PUNE International Voice Process Must be working as Quality Analyst for minimum 1.6 Years Must be Excellent in 7QC Tools CTC UPTO 6LPA based on Last CTC Cabs in Odd Hours Looking for Candidates with Max 1Month of Notice Period PLEASE NOTE- THIS IS NOT TESTING PROFILE Role & responsibilities Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Delivery Team, Client, Account Management, and Resource Unit partners) Participate in calibration sessions/call listening sessions with Quality staff, Delivery, and clients to ensure scoring consistency and best practices Participate in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes Maintain strong program knowledge base; basic understanding of client products, services and/or program strategies Participate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners); complete phone time to keep current on programs (as applicable) Contribute to maintaining forms and legends documents Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals Key Skills and Knowledge: Proven experience in Quality methodologies and soft skills (communication skills, critical thinking, time management, team building, etc.) Strong communication skills, both written and verbal Proficient in Microsoft Office Demonstrated ability to multi-task, prioritize, and meet timelines of deliverable. Self-starter, sense of urgency, and works well under pressure. Strong attention to detail Sense of professionalism and ability to develop good relationships. Interested Candidates can call at 8467054123 or mail their cv at simmi@hiresquad.in

We are actively hiring for TEAM LEADER!!! Designation- Team Leader Location- Malad West Shift- Day Shift (6 days working with 1 weekoff) Requirements- - Need Good Communication Skills - Experience with travel domain is required. - Relevant Customer Service Background - Should have minimum 1 year Team Leading experience - Knowledge about Team leader Metrix Interested candidates can connect for further details on - Simran Rana- 9137514621

Min 5 yrs exp in international voice as Manager(Only from international bpo) LOCATION-HYDERABAD Budget 13 lpa Drop cv on supreet.imaginators@gmail.com

Role & responsibilities - 1) Planning and coordinating all production activities during the shift and making sure production targets are met. 2) Create an inspiring team environment with an open communication culture. 3) Set clear team goals. 4)Delegate tasks and set deadlines. 5) Oversee day-to-day operation. 6) Monitor team performance and report on metrics. 7) Motivate team members. 8) Discover training needs and provide coaching. Preferred candidate profile 1) Minimum 1 year experience as Team Leader. 2) Good communication required. 3) Immediate joiner would be preferred. Work location- Sector 18, Udyog Vihar Phase 4, Gurgaon (Haryana) 6 days working Rotational week off Share your cv to HR Supriya-9289327281

Job Profile: Lead of Customer Experience and Service Ops will serve as the advocate for customers and champion customer-centricity across all facets of NPCI. They will develop and implement strategies to enhance customer interactions and satisfaction, lead a dedicated customer service team, foster a positive work environment, ensure alignment with NPCIs goals, and manage key vendor and partner relationships to deliver exceptional service quality. Responsibilities: Serve as the advocate for the customer within NPCI, ensuring customer-centricity in all decision-making and strategies Develop and implement strategies to capture, analyze, and support customer interactions through various channels (in-app, inbound/ outbound call center) Champion the voice of the customer and act as the custodian of NPS and CSAT metrics Monitor customer feedback through surveys, reviews, and other channels to derive actionable insights. Use data-driven insights to identify trends and areas for improvement Collaborate with product, design, and engineering teams to translate customer insights into actionable product enhancements and feature development Monitor and track key metrics related to service quality and customer satisfaction, such as NPS and CSAT Manage the customer service operations team, including contact center operation and drive end-to-end process excellence Build and implement a customer loyalty program to enhance customer retention and satisfaction Oversee vendor and partner relationships, ensuring service quality and reliability and alignment with NPCI’s goals Develop and implement strategic plans to optimize internal workflows and processes across all departments of NPCI Domain experience Experience in a customer service management role, with at least 5+ years of successfully handling consumer platforms with 10+ million users Deep knowledge of customer service practices in the payments industry, with the ability to apply this knowledge to improve customer service operations Proven track record of delivering exceptional customer service and driving customer satisfaction and loyalty Exceptional problem-solving and decision-making abilities, with a focus on delivering efficient and effective solutions for customer issues and concerns Individual skills Excellent analytical and data-driven decision-making skills, with the ability to use customer insights to drive continuous improvement Proficient in using customer service software and other relevant tools to manage customer interactions and track performance metrics Strong organizational skills and detail-oriented Strong interpersonal and time-management skills Mindsets & Behaviors Stay abreast of emerging technologies related to customer service and proactively recommend innovative solutions to enhance customer service operations Strong leadership and people management skills, with the ability to motivate and inspire a team to achieve high performance and exceed customer expectations Foster a positive and collaborative work environment, promoting employee engagement within the customer service team

2 yr BPO Quality Manager on the paper(Insurance outbound sales)..Training Manager will be an advantage Exp , AM/DM cannot apply Call Callibration, Quality Audit, Quality Score , CSAT Required Candidate profile WFO-Kolkata only not for Delhi/NCR and Bangalore .Apply those who can relocate in Kolkata IMMEDIATE JOINER GRADUATE Call/whatsapp CV Amit 8851792136, Neha 8287267407

4 years in BPO International Customer Voice process,1 year as a Team Leader on the paper * Rotational Shifts *Manage team of 7-14 *Knows performance metrics *Motivates team Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!

Total 3yrs of exp from BPO out of this 1 yr TL exp ON PAPER, max CTC 4 LPA Inbound Customer Support Voice Process DOMESTIC SLA, AHT, Attrition, Shrinkage, CSAT, Quality Immediate Joiner Graduate Required Candidate profile Work From Office-Lucknow only not for Delhi/NCR,Chandigarh or kolkata,Apply those who can relocate in Lucknow Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy

1 Yr exp as a Trainer(Who is giving training to Field people,) from ecommerce Industry ..Sales Trainer/Process Trainer / TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407

We are looking for dynamic individuals to join our International Voice Support team. If you have excellent communication skills and a passion for providing exceptional customer service, we want to hear from you! Key Responsibilities: Provide customer support over the phone for international clients. Resolve queries, assist with technical issues, and ensure customer satisfaction. Maintain professional and courteous communication at all times. Adhere to company guidelines to meet performance and quality standards. Requirements: Graduates only (any field). Freshers and experienced candidates are welcome to apply. Excellent communication skills in English (both verbal and written). Comfortable working in a rotational shift environment. What We Offer: Competitive salary based on experience (up to 4 LPA). 14 days hotel accommodation provided for outstation candidates. Relocation Bonus of 10,000. Travelling allowances provided. 5 working days with 2 rotational week offs. Selection Process: Virtual Interviews for a smooth and convenient interview experience. Intrested candidates may contact : HR Zanib : 9251688430 HR Riya : 9251688429

Min 1 yr BPO Quality Manager Exp , AM/DM cannot apply Manage BPO Quality Team Call Callibration, Quality Audit, Quality Score , CSAT WFO- Bangalore only- APPLY ONLY IF CAN RELOCATE whatsapp CV Amit 8851792136, Neha 8287267407 Required Candidate profile WFO-Gurgaon/ Bangalore ,Apply those who can relocate No position in KOL/Pune IMMEDIATE JOINER GRADUATE whatsapp CV Amit 8851792136, Neha 8287267407

2 yr BPO Quality Manager on the paper(Insurance outbound sales)..Training Manager will be an advantage Exp , AM/DM cannot apply Call Callibration, Quality Audit, Quality Score , CSAT Required Candidate profile WFO-Kolkata only not for Delhi/NCR and Bangalore .Apply those who can relocate in Kolkata IMMEDIATE JOINER GRADUATE Call/whatsapp CV Amit 8851792136, Neha 8287267407

Job description - Roles and Responsibilities : Manage a team of customer support agents to achieve operational excellence, focusing on KPIs such as CSAT, SLA, Attrition etc. Oversee daily operations to minimize shrinkage and optimize productivity while ensuring compliance with domestic Inbound BPO processes. Ensure seamless integration of new systems and processes to maintain high levels of efficiency. Job Requirements : Strong understanding of AML regulations and ability to implement effective measures for prevention. Excellent communication skills for effective collaboration with internal stakeholders at all levels. Proficiency in using CRM software (NIS) for data analysis and reporting purposes. Note - Interested candiates may call or whatsapp us at 9759191966

Job Description - Operations Manager PDS Profile: Manage and lead a team of Analyst, Associate/Deputy/Technical Managers responsible for providing technical support via email & chat to customers in the Ads business. Responsible for the teams performance in meeting the defined Service levels and Quality parameters of the process Responsibilities: Monitor & Evaluate cases status Hold SMs accountable for cases management Real time triaging of multiple transactions on an hourly basis Ensure capacity is met across all regions for different(Channels/Skills)etc.. Own the OOO and In-scope decision making by working with the SMEs Single point of ownership for ensuring metric such as CSAT, TRT, TAT..etc are met Lead all client meetings, understand client requirements and strategize to meet the same Proactively manage client escalations and ensure deliverables are processed within stipulated time Encourage team members to drive performance improvement initiatives and enable them to do the same Lead program level improvement initiatives Improve the operational systems, processes and policies in support of organizations mission - specifically, support better management reporting, information flow and management, business process Responsible for closure of annual appraisals for your team and budgeting for the entire process Drive performance improvement initiatives within the team with full ownership as and when required Support senior management team in driving program level improvement initiatives Minimum Qualification: Educational Qualification: B Tech Experience: At-least 12 years with minimum 7 years team management experience in a similar operational setup Skill requirement General Must have sound knowledge of operations/project management Must have demonstrated process improvements in past assignments Excellent team and people management skills Excellent communication skills Strong problem solving and analytical skills Experienced in managing a technical services/support team Result oriented with great attention to detail Experience in a client facing role Must be comfortable working in a 24/7 process Analytical Strong excel skills with the ability to analyze data, draw inferences and derive an action plan to improve process performance Must be able to show quantitative impact of various improvement initiatives Communication Excellent English communication skills, both written and verbal Strong interpersonal skills Customer Focus Proactive in identifying issues and providing solution/devising an action plan to avoid or reduce impact on process performance Experience in working in a dynamic and fast paced environment Proactively drive closure on all client requirements Should have handled multicultural clients and excelled at it Good to have: MBA degree Any kind of Project Management Certification (Eg: PMP, COPC etc)

Role Title: Team Leader Operations Role Definition: Manage operational KPI's, Lead and supervise a team of agents, People management and engagement, quality assurance, manage stakeholders, continuous improvement to ensure efficient service delivery and client satisfaction. Responsibilities : Monitor team performance and ensure achievement of targets Drive operational metrics (Production Hours, Productivity, AHT, CSAT, QA)Conduct regular team meetings to provide feedback and disseminate updates Real time calabrio update with leakages and states of production Daily CRM attendance of self and team members Monitor lateness daily Provide ongoing coaching, feedback, and support to team members to improve their skills, knowledge, and performance. Conduct regular one-on-one sessions and performance reviews. Monitor/Coach bottom performers and career progression for MQ and BQ People retention and conduct EWS for their respective DRs Attend call calibrations with the QA and clients weekly/monthly as applicable Conduct 1-1s with their team members on a weekly/monthly basis Ensure training and development plans are maintained for all team members Manage the fair and consistent application of performance management and disciplinary measures as necessary Work with the management team to identify and deliver positive change and business efficiencies Handle conflicts, escalations, and customer complaints effectively, demonstrating professionalism, empathy, and problem-solving skills. Work towards maintaining a positive and supportive team environment. Generate reports, analyse data, and provide insights on team performance, trends, and areas for improvement. Utilize data-driven approaches to drive decision-making and strategy formulation. Immediate Joiner Preferred and from the Internation BPO background

Need Min 1+yrs Exp as a Team Leader from International Voice process BPO. Well Versed with KPI's like CSAT/ NPS/ AHT/ SLA US Shifts Excellent Comms reqd Call 8447780697 send CV monu@creativeindians.com

2 yr BPO Quality Manager on the paper(Insurance outbound sales)..Training Manager will be an advantage Exp , AM/DM cannot apply Call Callibration, Quality Audit, Quality Score , CSAT Required Candidate profile WFO-Kolkata only not for Delhi/NCR and Bangalore .Apply those who can relocate in Kolkata IMMEDIATE JOINER GRADUATE Call/whatsapp CV Amit 8851792136, Neha 8287267407

Positions Overview : This position involves working closely with the Community Manager (CM) and/or Assistant Community Manager (ACM) to ensure the effective execution and timely completion of routine operational tasks. This position will play a critical role in managing all aspects of client interactions, from addressing queries to resolving issues, ensuring a seamless client experience. Additionally, will be responsible for gaining a thorough understanding of Standard Operating Procedures (SOPs) to maintain operational efficiency and adherence to company guidelines. Key Responsibilities: Profit Center Management ASR and Margin Analysis : Regularly analyze the Average Seat Rate (ASR) and margins to identify improvement opportunities and ensure profitability. Expense Control : Monitor and manage operational expenses to remain within budgetary limits, driving cost-efficiency. Collections : Achieve monthly collection targets by ensuring timely payment from clients and resolving outstanding dues. Renewals : Maintain high client retention rates by proactively managing contract renewals. Community Building Event Management Build and Expand Community : Strengthen the community by executing business-specific events as per the pre-defined timelines. Client Engagement : Foster connections and collaboration within the client community to enhance engagement and retention. Client Satisfaction Service Delivery CSAT (Client Satisfaction) Score : Achieve above-target Client Satisfaction (CSAT) scores by delivering exceptional service and support. Brand Ambassadorship : Ensure that every member becomes a brand ambassador for Awfis through positive experiences and interactions. Vendor Management Vendor Performance : Regularly evaluate and manage vendor performance to ensure timely and quality delivery. Facilities Management Centre Upkeep : Ensure the center is well-maintained and operationally ready on a daily basis. Repair Maintenance : Oversee the timely closure of repair and maintenance tasks to avoid disruptions. Compliance Adherence : Ensure all compliance and safety protocols are followed rigorously. ESG Practices : Work closely with senior teammates to understand and execute Environmental-Social-Governance (ESG) practices. Participation in Company Initiatives Active Engagement : Actively participate in and support all company-driven ideas and initiatives to foster a collaborative and positive work environment.

Positions Overview : This position involves working closely with the Community Manager (CM) and/or Assistant Community Manager (ACM) to ensure the effective execution and timely completion of routine operational tasks. This position will play a critical role in managing all aspects of client interactions, from addressing queries to resolving issues, ensuring a seamless client experience. Additionally, will be responsible for gaining a thorough understanding of Standard Operating Procedures (SOPs) to maintain operational efficiency and adherence to company guidelines. Key Responsibilities: Profit Center Management ASR and Margin Analysis : Regularly analyze the Average Seat Rate (ASR) and margins to identify improvement opportunities and ensure profitability. Expense Control : Monitor and manage operational expenses to remain within budgetary limits, driving cost-efficiency. Collections : Achieve monthly collection targets by ensuring timely payment from clients and resolving outstanding dues. Renewals : Maintain high client retention rates by proactively managing contract renewals. Community Building Event Management Build and Expand Community : Strengthen the community by executing business-specific events as per the pre-defined timelines. Client Engagement : Foster connections and collaboration within the client community to enhance engagement and retention. Client Satisfaction Service Delivery CSAT (Client Satisfaction) Score : Achieve above-target Client Satisfaction (CSAT) scores by delivering exceptional service and support. Brand Ambassadorship : Ensure that every member becomes a brand ambassador for Awfis through positive experiences and interactions. Vendor Management Vendor Performance : Regularly evaluate and manage vendor performance to ensure timely and quality delivery. Facilities Management Centre Upkeep : Ensure the center is well-maintained and operationally ready on a daily basis. Repair Maintenance : Oversee the timely closure of repair and maintenance tasks to avoid disruptions. Compliance Adherence : Ensure all compliance and safety protocols are followed rigorously. ESG Practices : Work closely with senior teammates to understand and execute Environmental-Social-Governance (ESG) practices. Participation in Company Initiatives Active Engagement : Actively participate in and support all company-driven ideas and initiatives to foster a collaborative and positive work environment.