919 Csat Jobs - Page 23

Urgent Hiring Role: Team Lead Support CTC: As Per Hr Policy Location: Mumbai - Seawoods Key Responsibilities: Leading and motivating a team (~15 FTEs) to meet and exceed personal targets and team SLA expectations (e.g. KPIs, productivity & quality) Managing Workflow in order to maintain overall department expected service delivery, including regular schedule and capacity planning Managing and being a POC for all customer and team related escalations Conducting regular one to ones, team meetings and performance reviews Defining, reviewing and providing ongoing, meaningful feedback on performance objectives to employees Taking measurable actions to monitor and increase engagement, motivation and retention of employees. Working closely with management team to resolve potential client escalations Providing regular and ad hoc reporting to management team Proactively identifying and communicating market trends and insights Constantly cooperating with internal stakeholders to keep service up to date Qualification Requirements: 5+ years experience as a Team Lead in the service-providing industry, preferably in banking or fintech environment Experience in KPIs and Target implementation from the scratch Ability to multi-task, prioritize, manage time effectively and think outside the box Experience in Data analytics, working with mid data volumes Ability to work under pressure in a fast-paced environment, with a strong focus on customer satisfaction Excellent communication, engagement and people development skills Bachelor degree Willing to work Nights and Weekends on a rotating shift basis We consider as a plus: previous startup experience knowledge of the credit card or consumer finance industry, especially fintech proficiency in SQL/ Advanced Excel or any other data manipulation tool

Job description We Are Hiring for International voice Profile -: Associate / Senior Associate (Customer Support) Languages req: Excellent English communication Requirement -: Good Communication Skills Exp-: 1- 5 yrs in int voice Shifts: Rotational Location : Bangalore, Hyderabad Responsibilities and Duties: The primary responsibilities of a Customer Service specialist would be: Handling escalations and complex queries. Manage large amounts of incoming and outgoing calls / Emails/ Chats Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Key skills required: Proven customer support experience or experience as a client service representative Excellent communications skills Ability to listen and active problem solving skills Good interpersonal skills Ability to handle pressure Ability to multi-task, prioritize, and manage time effectively Job Type: Full-time Qualification :Higher Secondary(12th Pass) / Any graduates (Note: All the rounds are Held through telephonic) Email : careers@glympsehr.com NOTE: - Please call or whatsapp Manya @ 9606556306 / 6364808230 and schedule your telephonic interviews !! !!!Thanks & Regards HR TEAM!!!

Hiring: Customer Support AM International Voice Process Location: Bangalore Work from Office | Rotational Shifts | 5 Days Salary: Up to 11 LPA Experience: 7+ Years in International Voice with Leadership Role About the Role: We are looking for a dynamic and experienced Customer Support Assistant Manager to manage and lead customer service team in an international process. The ideal candidate will have a strong background in people management, performance improvement, and customer satisfaction, with a proven track record in driving KPIs and team development. Key Responsibilities: Manage customer support team & drive CSAT People management: Reviews, appraisals, performance discussions Handle escalations, ensure SLA/KPI targets Sales, cross-sell/upsell campaigns Workforce & resource planning Manage shrinkages, training, and quality KPIs Interested candidates can reach out to me @ 70112 55603

The IT Infrastructure Ticket Quality Analyst is responsible for monitoring, evaluating, and improving the quality of IT support tickets logged and resolved by the service desk and infrastructure teams. Immediate Joiners .

Escalations Manager - Founders Office Designation: Sr Associate Location: Bengaluru Team: Customer Experience | Product Type: Full-time About Plum At Plum, we re redefining employee health insurance and wellness in India. But as we scale, excellence can t be optional, it needs to be perfect. That s where you come in. We re looking for someone who doesn t just manage escalations. We re looking for someone who will end them. You are natural at the below You are unreasonably customer obsessed. You can cut through noise and create solutions. Your ability to write to stakeholders is clear and compelling. Your ability to talk to your stakeholder builds trust and drives action. You love to own vs pass/point. You love data and its accurate interpretations. You know how to spot a problem before it becomes large. What a day might look like You collaborate with internal teams. You liaise with external teams. You analyse data and are on a constant lookout for patterns. You take feedback to Ops, Sales and Product Teams. You operate multiple CRMs / tools. You visit insurers, and sometimes customers too. You are relentless at employee / HR / decision maker / CHRO / co-founder / insurer communication via ticketing journeys. When you spot a knowledge gap, you will invest training effort and create awareness. What success looks like Your 3 core OKRs: Reduce escalations by 90% from current volume. When escalated, drive an CSAT of 90%. Close the loop and solve every case in under 7 days. What you ll need to thrive 0-3 years of experience in customer success, ops, consulting or escalation handling. Flawless written and verbal communication. You write to resolve. You speak to de-escalate. Data comfort. You can toggle spreadsheets and spot the signals in the noise. Are fluent in Excel/Sheets and you love data. Empathy. You understand that behind every escalation is a human who trusted us, and you work to restore that trust. Bonus if you have Experience working directly with CXOs or external partners (like insurers or B2B clients) Handled high-stakes escalations in a regulated or complex domain (e.g. fintech, healthtech, insurtech) Built playbooks, SOPs, or trained internal teams. Worked cross-functionally across product, ops, and customer teams Startup / 0-to-1 exposure

Looking for Overall 6 years of experience in IT Service Desk( International ) Must Have on papers exp as a Assistant Manager or Team Lead Location- Pune WFO| Rotational Shifts CTC- Upto 10-11 LPA Any Graduate Contact- 8529474615( Radhika)

We're Hiring: Team Leader Content Moderation (COMO) Location: Gurgaon | Shifts: Flexible | Experience Required: 1+ year as a Team Leader (on paper) Join IGT Solutions Pvt Ltd , a global leader in IT & BPM services for the Travel, Transportation, and Hospitality industries, and help us shape a safer digital world through effective content moderation. What Youll Be Doing: • Lead a team of 1015 agents handling image and video moderation (including afflictive content) • Drive productivity (>1000 cases/agent/day) and maintain 99% accuracy • Conduct 1:1s, weekly reviews, EWS & IDP discussions • Provide actionable data-driven insights to improve team performance • Deliver regular coaching, audits, and feedback • Ensure team well-being and collaboration with HR, L&D, Transport, and Payroll teams • Share policy/process recommendations and improvements What Were Looking For: • Minimum 1 year of proven experience as a Team Leader • Hands-on experience in content moderation (text, image, video) for international clients • Strong in performance & stakeholder management • Comfortable managing afflictive content • Willingness to work in flexible shifts Why IGT Solutions? With 10,000+ industry experts and 15 global delivery centers, IGT is redefining excellence in IT-BPM for the worlds leading travel and tech brands. Learn more: www.igtsolutions.com We’re an Equal Opportunity Employer Diversity and inclusion aren’t just buzzwords—they’re our foundation. Ready to lead with impact? Apply now and be a part of something bigger. #HiringNow #TeamLeaderJobs #ContentModeration #GurgaonJobs #IGTSolutions #LeadershipRoles #DigitalSafety #JoinOurTeam Contact Person : Nidhi Rastogi 8630322833 Share resume at nidhi.rastogi@igtsolutions.com

Position Title: Head Call Center Operations Location: Bangalore Experience Required: Minimum 12 years Reports To: CTO Department: Customer Engagement / Central Operations Position Overview: Barbeque Nation is looking for a dynamic and experienced Head of Call Center Operations to lead our centralized customer support function. This leadership role will be responsible for managing inbound and outbound operations , driving exceptional customer experience , and leveraging customer insights to influence business strategies across departments. The ideal candidate will come with strong operational rigor, deep understanding of BPO/contact center models, and a passion for creating a customer-first culture . Key Responsibilities: Strategic & Operational Leadership Build, lead, and scale a high-performing call center team (voice, chat, email). Set goals, SLAs, and KPIs to ensure excellence in customer service delivery across all touchpoints. Oversee both inbound and outbound campaigns , including reservations, feedback collection, delivery support, loyalty, and promotional calls. Customer Insight & Internal Collaboration Analyze customer feedback, complaints, and recommendations to identify key trends and improvement areas. Prepare actionable reports and share insights with internal stakeholders operations, marketing, culinary, delivery, etc. Be the voice of the customer in business meetings and help align services/products to expectations. Performance Management & Dashboards Manage real-time dashboards and track metrics like CSAT, FCR, AHT, conversion rates, and abandonment rates. Drive continuous improvement and efficiency in operations using analytics and benchmarking. Team Development & Leadership Lead a large, diverse team including supervisors, team leads, and agents across shifts and regions. Design training, quality assurance, and incentive programs to build skills and boost performance. Technology, Tools & Compliance Collaborate with IT to deploy the latest in CRM, IVR, dialers, WFM, chatbots, and automation tools . Ensure compliance with data security, privacy, and customer handling standards. Qualifications & Skills: 15+ years of experience in call center / BPO / customer operations, with at least 5 years in a leadership role . Demonstrated ability to lead large teams and manage high-volume operations. Strong experience in customer service metrics, quality monitoring, and process optimization. Ability to translate customer data into business action through collaboration and influence. Experience in the hospitality, retail, QSR, or service sectors preferred. Strong communication, problem-solving, and cross-functional collaboration skills. Tech-savvy; adept with CRM systems, analytics tools, and cloud-based contact center platforms. Why Join Us? Be the custodian of customer experience at one of India’s most loved hospitality brands. Influence decisions across the organization through customer insight-driven leadership . Opportunity to build future-ready contact center operations and digital service capabilities.

Role:Operation Manager Experience:10 Years min 2Years as Ops Manager Budget:upto 16 LPA Skills:International Voice Process Customer Service,Team Handling 24*7 Shift 5 Days Working 2 Days Rotational off Cont:Naman 8890377950,naman.ghrs@gmail.com Required Candidate profile Should have experience in Voice process and driving C-Sat and NPS as deliverables. Maintain and improve call center operations by monitoring system performance;identifying and resolving problems.

Role: US Telecom Voice Process (Customer Support) Required: Min. 6 months' experience into International Voice- Customer Support Skills: Customer Handling, Inbound calls, CSAT, AHT, BPO Metrics Must have experience from an International BPO CTC: Up to 4.92 LPA Location: Pune Work from office Shifts: US 24*7 5 Days working; 2 days rotational off 2 way cabs facility Only Immediate Joiners Graduates or Undergraduates CONTACT: Smriti- 6307590589

Role: US Telecom Voice Process (Customer Support) Required: Min. 6 months' experience into International Voice- Customer Support Skills: Customer Handling, Inbound calls, CSAT, AHT, BPO Metrics Must have experience from an International BPO CTC: Up to 4.92 LPA Location: Pune Work from office Shifts: US 24*7 5 Days working; 2 days rotational off 2 way cabs facility Only Immediate Joiners Graduates or Undergraduates CONTACT: Smriti- 6307590589

Team Leader, Operations DESIGNATION : Team Leader/AM LOCATION : Gurgaon YEARS OF EXPERIENCE : 4+ Years Willingness to work in a flexible schedule. Working Days :- 5 days Transport Availability :- One Way Cab Job Location:- Gurgaon Position /Designation Name:- Team Leader Operations Education :- Graduate IMPORTANT NOTE - Must Have 1 Plus Yrs of Exp As a Team Leader into International Voice On Papers (Mandate) International Voice Process Require Excellent Communication Skills Immediate Joiners/ 1 month notice holders (Apply Accordingly) Work from Office Experience working into BPO Domain is a MUST Should have experience in Team Handling- Attrition, Shrinkage, CSAT, SLA Management Overall 3+ years in BPO/ Contact Center Interested can share their resume on ankita2.jobfinder@gmail.com CALL- 8840819455

Essential Qualifications & Experience: 1. Overall ~ 8 years of experience, with at least 3 years in FMCG ecommerce in an account management role: a. Driving sales & strategy for FMCG brand on Quick Commerce (Blinkit/Zepto/Instamart) & PO model on Amazon/Flipkart. b. Basic functional understanding of digital marketing & inventory planning. c. Relationship management with Channel SPOC. Preferred Qualification & Experience: I. MBA II. Worked in a Start-up. Position Summary: This position is responsible for growing E-commerce sales for the client & representing Amplicomm in front of the client for all E-commerce business discussions & reviews. Responsibilities (not the inclusive list) 1. SPOC for all client requirements & business reviews. 2. Maximizing e-commerce sales & achieving sales targets. 3. Preparing and presenting weekly/monthly/quarterly reports on account progress, targets, and key growth initiatives. 4. Being the custodian of the client & efficiently driving internal marketing & operations teams for ensuring a. Client sales growth. b. Client net realization 5. Owning growth initiatives & driving them to closure. 6. Strong negotiation skills, with the ability to follow through on client contracts 7. Responsible for client payments & invoice reconciliation 8. Actively support Business Development and Marketing functions towards client acquisitions and transitions. 9. Managing communication between key client stakeholders and internal teams 10. Collaborate effectively with Clients to create a best-in-class client experience 11. Identify potential business risks and opportunities along with a suitable mitigation plan

MIN 3YR EXP, 1 yr AS BPO QA ON paper exp In International Technical Support Voice Process Audits calls ,audit reports, Call Calibration IMMEDIATE JOINER Call Whatsapp only if you have Tech support process exp AMIT 8851792136, Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy

MIN 3YR EXP, 1 yr AS BPO QA ON paper exp In International Customer Support Voice Process Audits calls ,audit reports, Call Calibration IMMEDIATE JOINER MUST BANKING PROCESS EXP -Call Whatsapp AMIT 8851792136, Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy

MIN 3YR EXP, 1 yr AS BPO QA ON paper exp In International Customer Support Voice Process Audits calls ,audit reports, Call Calibration IMMEDIATE JOINER Call Whatsapp ONLY IF HAVING BANKING PROCESS EXP -AMIT 8851792136, Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy

The person will be responsible for Monitoring, Feedback & Coaching team members on the floor Deliver SLA & KPI Manage team of 15 Inbound operator Attrition, Shrinkage, Roaster management if interested call Deepti 9235457455 Regards Deepti 9235457455

Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and serve Booking.com with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc. Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 2500 passionate professionals is what makes us the industry s tech wonder and the best in the world at what we do. Major offices in Sweden (HQ), Canada, Greece, India, Poland and Uruguay. About the Role The coordinator is responsible for analyzing customer feedback data, identifying trends and patterns, and providing actionable insights to improve customer satisfaction and the overall customer experience. This role involves data collection, analysis, reporting, and collaboration with cross-functional teams to implement improvements . Key Responsibilities: Collect and analyze CSAT data from various sources (surveys, feedback forms, etc.). Identify trends, patterns, and key drivers of customer satisfaction and dissatisfaction. Analyze customer verbatim (open-ended feedback) to understand customer sentiment and pain points. Categorize data based on controllable/non-controllable factors, agent performance, tenure, program, etc. Develop and maintain reports and dashboards to track CSAT performance and identify areas for improvement. Provide feedback and coaching to customer service agents based on CSAT data. Identify opportunities for process improvement to enhance customer satisfaction and streamline operations. Participate in the development and implementation of customer satisfaction initiatives. Drive CSAT scores and implement actions on the floor to improve CSAT Good in BQ (Bottom Quartile) management Minimum 18 months in the current role in Etraveli Group. No warnings & Development plan in the past 6 months Ability to motivate a team Attention to detail Strong Customer Service skills

Job Role : Customer Support Manager - SaaS B2B Location: Hyderabad Work Mode: Work from Office only. Travel: Candidate should be open to travel based on business demand **Travel to client locations for up to 3 to 4 days per quarter based on business requirement Experience: 10+ Years of relevant experience in Customer Support including 4+ Years in Team Management. ** SaaS-B2B Customer Support Experience is mandated. **Prior experience in sales is a strong advantage. Industry: SaaS / Technology Educational Background: Bachelors degree in Computer Science, IT, Business Administration, or related field (MBA preferred). Job Overview: We are seeking a seasoned Customer Support Manager with a strong background in technical support and proven experience in managing high-performing teams within a SaaS environment. The ideal candidate should have 10+ years of overall experience with at least 3 years in a leadership capacity, driving support excellence. This is a work-from-office role that requires close collaboration with the Delivery team and other cross-functional teams. Occasional client visits (3 to 4 days per quarter) are expected based on business needs. Candidates with a tech support background, prior sales experience, and familiarity with AI tools will be given preference. Key Responsibilities Lead and manage the customer support team to consistently deliver world-class support experiences Handle team development, performance management, coaching, and professional growth Establish and continuously improve support processes, KPIs, and quality standards Manage escalations and ensure swift resolution of high-priority or complex client issues Collaborate closely with the Delivery team, Product, Engineering, and Sales to drive holistic customer satisfaction Plan and execute customer site visits (approx. once per quarter) to strengthen relationships and understand customer needs Drive the adoption and integration of AI-based support tools and technologies Ensure the development and upkeep of internal and external knowledge resources Analyze support trends and customer feedback to inform strategic decisions Build a culture of ownership, accountability, empathy, and problem-solving within the team Key Skills People Management & Team Leadership Conflict Resolution & Stakeholder Management SaaS Customer Support Experience Technical Support Expertise Excellent Communication (Hindi and English preferably) & Customer Handling Skills Support Metrics & Performance Analysis CRM & Support Tools (e.g., Zendesk, Freshdesk, Salesforce) Escalation & Crisis Management Process Optimization & Knowledge Management Collaboration with Cross-Functional Teams (Delivery, Product, Sales) Familiarity with AI Support Tools / Automation Qualifications Bachelors degree in Computer Science, IT, Business Administration, or related field (MBA preferred) 10+ years of relevant experience in customer support, with at least 4 years in a team leadership role. Strong experience in SaaS-B2B based customer support is mandatory. Previous experience in technical support roles is highly preferred. Prior experience in sales or customer success is a strong advantage Exposure to AI-driven support tools will be a plus Willingness to travel to client locations for up to 3 to 4 days per quarter Must be comfortable working full-time from the office

Handle customer queries related to international banking products such as accounts, cards, wire transfers, online banking Resolve complaints or issues Assist customers in understanding banking procedures, KYC requirements, and transaction updates. Required Candidate profile Document all customer interactions Meet or exceed service level metrics (TAT, Quality, CSAT). Stay updated with banking policies, international regulations, and compliance standards. Perks and benefits Perks and Benefits

Female Candidates can apply. Must have Min 1+yrs exp as a Team Leader from International Voice Chat Process BPO. Must know KPI's CSAT/NPS/AHT and Have Team Leading Skills. US Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com

Job description Openings_ Assistant Manager Operations_ Chennai Minimum 2 -year experience as an Assistant Manager Voice Experience is mandatory. Overall experience of Minimum of 8+ year in BPO voice program from premium contact centers is required. Should have experience in managing team performance. Telecom experience would be added advantage Effective monitoring of champions and providing instant feedback on productivity issues wherever required. Complete administrative functions such as maintaining attendance, addressing disciplinary issues etc. Graduates from any stream or Global Equivalent degree Should be willing to work in 24*7 rotational shifts 5 days working, Rotational Week Off Location : Chennai Interested can share resume on :- Bhawnas1@hexaware.com 6260351725 Bhawna Regards Bhawna

Exp- Min 1 yr exp. in customer Service ( international voice) Location : Bangalore CTC up to 5.75 LPA Notice - Immediate to 30 days 24/7 rotational shifts- night shits Contact : HR Bhagyashree-( 9216673933) Perks and benefits Shift allowances + Incentives 2 way cab

HIRING ALERT We are hiring for CUSTOMER SERVICE / SALES / TECHNICAL SUPPORT / TRAVEL DOMAIN ETC SALARY RANGE : 3 LPA - 6.5 LPA Location : GURGAON / NOIDA REQUIREMETNS Excellent communication skills are requires Freshers and Experienced both can apply UG\Graduates both can apply Immediate joiners only FOR MORE INQUIRY , CONTACT US ON : HR SHRISHTI : 8079005766 HR BEENITA : 9622399891 FOR MORE UPDATES: https://whatsapp.com/channel/0029VaAGLUrHrDZglifOuz1a

Tech Mahindra Limited is hiring Customer Service Representatives for UK chat Telecom processes. We're looking for experienced candidates who are passionate about delivering exceptional customer service. Key Responsibilities: - Provide excellent customer service to clients across different time zones - Resolve customer queries effectively and efficiently - Demonstrate strong communication and interpersonal skills Eligibility: - Graduate/Undergraduate degree - Candidates with 0-6 months of international voice process experience are also welcome to apply Selection Process: - HR Interview - VNA (Voice and Accent) Assessment - Ops Interview Compensation: - For Experienced Candidates: Upto 3.5 LPA - Performance based incentives upto 42k Shift Requirements: - Candidates should be comfortable working in rotational shifts Perks and Benefits: - Both-way cab facility (for addresses within designated boundaries) - Quick onboarding process - Competitive benefits package - Opportunities for growth and career development - Dynamic work environment Contact Details: Rucha.Giradkar@Techmahindra.com 9158408144