919 Csat Jobs - Page 22

Dear Aspirants, Greeting from Sagility!!.. Huge hiring for Process Trainers.. Job description: Schedule appropriate training sessions for new and existing employees Stay updated with the best training methods and modules Plan and implement an effective training curriculum Prepare hard copy training materials such as presentations, video module Should train freshers and existing employees in a batch-wise manner Collaborate with management to identify training needs for all employees Review training needs monthly Schedule and perform pre- and-post-training assessments and monitor progress Job Requirements: Must have experience in training multiple and large batches Should have a clear understanding of the Trainer role and must have Proven Coaching abilities Should have strong exposure on TNA/TNI Experience in creating and developing training content such as modules and process SOPs Mandatory Skills: Ideal candidature should have over all 4+ years of experience. Mandatory experience as process trainer on paper should be from the background of international Voice. Desired profile: Excellent communication, presentation, and interpersonal skills. Proven ability to build and maintain strong and effective customer and internal relationships Well versed in Soft Skills and training methodologies Knowledge of US culture Solid knowledge of the latest corporate training techniques Client Management skills Good with MS Office (Excel, Word & Power point) Excellent time management and organizational skills Must demonstrate the ability to work independently & prioritize multiple objectives in a rapidly changing environment Qualifications and Education and Mandatory Requirements: Bachelor's degree is must. Should have good experience on classroom training and prior experience in handling batches of fresher and existing folks Excellent facilitation, coaching (both in the virtual and F2F environment) Should have good exposure on MS Excel, word and PowerPoint Should have excellent English communication skills and facility skills Should be flexible to work in the shifts. Two Way Cab. Looking for Immediate joiners. Interested candidates can share their profile to below mentioned mail ID. seema.madhavi@sagilityhealth.com Contact No:8639685017 Thanks & Regards, TA Team Sagility

Position: Assistant Manager / Dy. Manager - Required (Asst. Manager - Dy. Manager) level candidate for Renowned MNC Company in Bangalore.(TP) Experience: 5-10 years in Business Excellence and Integrated Management Systems. Job Description : Ensure all activities related to IMS is within timeline. Ensuring and implementation of management review meetings process inline with various management systems requirement. Organizing Business Excellence Apex Council meeting on monthly basis. Capability Development of people. Effective Communication Skill. Secure & Safeguard People. Knowledge in Business Excellence Model. Knowledge in Integrated Management System. Inbound/ out bound voice Experience. Marginal Competency : Time Management Continuous Improvement. Data Driven Decision Making. Risk Management. Presentation Skill. Salary: Negotiable as per skills & Experience Immediate joining or with in 15 days preferred. Women are preferred. Job Types: Full-time, Permanent Salary: 5 LPA - 7 LPA depends on work experience and skills. Benefits: Provident Fund Schedule: Day shift: rotational 1 week off. Contact details: please share relevant Resumes to ramya.ramya1@teleperformancedibs.com PH No: 8050980644 Best Regards Ramya V

Hiring: Email Process Customer Support (BPO) Location: Bangalore (Work from Office) CTC: Up to 3.24 LPA + Incentives Shift: Day shifts Working Days: 6 days working | 1 day rotational off Notice Period: Immediate Joiners Only About the Role We are hiring Customer Support Executives (Email Process) to handle inbound customer queries and provide excellent service for a reputed BPO. Eligibility : Experience: Minimum 2 Years in Voice/Chat/Email Support (International or Domestic Customer Support) Qualification: Graduate / Undergraduate Communication: Must have excellent communication skills and written skills (English) Key Skills: Customer Handling / Customer Support Inbound Email Management CSAT (Customer Satisfaction) AHT (Average Handling Time) BPO Metrics (SLA, FCR, Quality) Apply now and join a leading BPO for a rewarding career in customer support!

Min 3yr exp as Soft Skills Trainer/ Trainer /Communication Trainer BPO Training Matrices, TNA, TNI, TTT, NHT/ PKT/Refresher IMMEDIATE JOINER GRADUATE NON BPO EXP cant apply Call /Whatsapp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile Pls read above &Call /Whatsapp cv to Sri 8851792136 Neha 8287267407

Min 1 yr BPO Quality Manager Exp , AM/DM cannot apply Manage BPO Quality Team MUST Domestic BANKING PROCESS EXP / International Voice Call Callibration, Audit, Score , CSAT APPLY ONLY IF CAN RELOCATE whatsapp CV Amit 8851792136, Neha 8287267407 Required Candidate profile WFO-Chennai/ Vizag ,Apply those who can relocate IMMEDIATE JOINER GRADUATE whatsapp CV Amit 8851792136, Neha 8287267407

Any Graduation Experience: min 7+ years (Minimum 4+ years in telesales BPO Industry) Shift: Domestic Process Salary: 7LPA - 9LPA Location: HSR Layout (Bangalore) Joining: 15 days’ Notice Period. Age Limit: 30 to 40 Contact 6361803917

Trainer/Process Trainer /Soft skills Trainer BPO International Voice Process TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/ WhatsApp cv if you have banking process exp to Sri 8851792136 Neha 8287267407

MEGA Walk in Drive !! Startek welcomes experienced professionals for the role of Senior Technical Support Executive for International Voice Process Shape the Future of Customer Experience. Unlock your potential in Tech support!! HR Name - Alisha A. HR Contact - 8826179338 Date of Interview - 16th June 2025 - 30th June 2025 Interview Location - Startek ITPL, 6th Floor,Explorer Building, Pattandur Agrahara, Whitefield, Bengaluru - 560066. Interview Time - 12:30 PM -- 05:00 PM 5 days working Rotational shifts & Rotational week Offs Location - Bengaluru About US - Our associates are central to our mission of combining people, technology and data to deliver customer experience excellence for leading brands. As a global CX solutions provider with 38,000 people in 12 countries, our teams come from many different backgrounds with rich and varied experiences. Our Values unite us, creating a shared set of behaviours that are common to all associates across Startek regardless of region or role. Our Values work together to guide our decision-making and shape the experience of our associates, our clients and our shareholders. Job Description Identifying hardware and software solutions. Troubleshooting technical issues Diagnosing and repairing faults. Resolving network issues. Speaking to customers to quickly get to the root of their problem. Providing timely and accurate customer feedback. Walkthrough staff or clients through a series of actions to resolve issues Eligibility Criteria - Minimum Educational Qualification 10+2 (No Backlogs) Minimum 06 months 1 year experience Tech support Excellent Verbal and Written communication Excellent Interpersonal skills Attention to detail and good problem-solving skills. Prior experience in tech support, desktop support, or a similar role. Proficiency in Windows/Linux/Mac OS will be preferred. Experience with remote desktop applications and help desk software. Interview Process - HR Screening Operations round Client Round Salary Discussion Benefits Quarterly Bonus Free Transportation (2 way cab provided round the clock) Mention HR- Alisha A. on the resume WhatsApp 8826179338 Email – alisha.alexander@startek.com Click on the link below to apply - https://surl.li/ctaepo

MEGA Walk in Drive!! Startek welcomes Freshers & experienced professionals for the role of Senior Customer Support Executive for International Voice Process Jumpstart Your BPO Journey: Entry-Level Opportunities Await Unlock your potential in BPO!! HR Name - Alisha A. HR Contact - 8826179338 Date of Interview - 16th June 2025 - 30th June 2025 Interview Location - Startek ITPL, 6th Floor,Explorer Building, Pattandur Agrahara, Whitefield, Bengaluru - 560066. Interview Time - 12:30 PM -- 05:30 PM 5 days working Rotational shifts & Rotational week Offs Location - Bengaluru About US - Our associates are central to our mission of combining people, technology and data to deliver customer experience excellence for leading brands. As a global CX solutions provider with 38,000 people in 12 countries, our teams come from many different backgrounds with rich and varied experiences. Our Values unite us, creating a shared set of behaviors that are common to all associates across Startek regardless of region or role. Our Values work together to guide our decision-making and shape the experience of our associates, our clients and our shareholders. Job Description Providing accurate information about products or services and guiding customers in making informed decisions. Resolving customer issues and concerns efficiently, ensuring high customer satisfaction. Maintaining a deep understanding of our products, services and policies to address customer concerns effectively. Responding to customer inquiries accurately and on time, through various channels, including phone, email and chat. Escalating complex issues to higher authorities when necessary and following up on resolutions. Maintaining detailed and accurate records of customer interactions and inquiries. Eligibility Criteria - Minimum Educational Qualification 10+2 (No Backlogs) Freshers & experienced are welcome. Strong communication and interpersonal skills to interact with customers in a professional and empathetic manner. Problem-solving skills with the ability to think on your feet. Being detail-oriented with a commitment to delivering high-quality service. Empathetic and patient approach while interacting with customers. Ability to work with minimal supervision Interview Process - HR Screening Operations round Salary Discussion Benefits Quarterly Bonus Free Transportation (2 way cab provided round the clock) Mention HR - Alisha A. on the resume WhatsApp 8826179338 Email alisha.alexander@startek.com click on the link below to apply - https://surl.li/ctaepo

About us Skit.ai is the pioneer Conversational AI company transforming collections with omnichannel GenAI-powered assistants. Skit.ai s Collection Orchestration Platform, the world s first solution, streamlines collection conversations by syncing channels and accounts. Skit.ai s Large Collection Model (LCM), a collection LLM, powers the strategy engine to optimize interactions, enhance customer experiences, and boost bottom lines for enterprises. Skit.ai has received several awards and recognitions, including the BIG AI Excellence Award 2024, Stevie Gold Winner 2023 for Most Innovative Company by The International Business Awards, and Disruptive Technology of the Year 2022 by CCW. Skit.ai is headquartered in New York City, NY. Visit https://skit.ai/ Job Title : Customer Success Manager Work Location : Bangalore Shift : US Shift (6:30 pm - 3:30 am IST) Job Role: Own onboarding, nurturing, retention, up-selling and ongoing success for all customers Work closely with customers to ensure that they fully utilize the product capabilities to ensure fast time to value and continued value generation Address customer issues on priority to ensure high CSAT Highlight any issues/concerns which might be impacting CSAT/Value/retention internally to product / sales / Finance / management and ensure follow-up for intime redressal Maintain discipline around too/metrics update to ensure end to end customer health tracking Work closely with marketing team to create referral opportunities/ advocates within the customer portfolio Ensure portfolio retention and expansion targets are met Partner with cross functional teams to ensure customer feedback is incorporated into the product roadmap Experience: 3 to 6 years of customer facing experience in customer success, consulting or professional services for a SAAS/ AI firm. Prior experience with early/mid stage B2B start-ups will be preferable. Deep customer handling experience. Incredible precision, attention to detail, and organization skills. Demonstrated experience using analytical tools to measure performance, determine improvements and innovations, and make adjustments accordingly. Strong end to end ownership of metrics and numbers. Experience working with cross-functional teams and projects especially sales, product and engineering. Qualifications: B.Tech/BE/MBA preferred; prior experience or strong aptitude for technical domain. Currently CSM/Professional services manager at a reputed SAAS/AI firm. Consultant at a reputed consulting firm with experience handling customer relationships directly.

Min 1 yr BPO Quality Manager Exp , AM/DM cannot apply Manage BPO Quality Team MUST INTERNATIONAL BANKING PROCESS EXP Call Callibration, Audit, Score , CSAT WFO-Gurgaon whatsapp CV Amit 8851792136, Neha 8287267407 Required Candidate profile WFO-Gurgaon ,Apply those who can relocate IMMEDIATE JOINER GRADUATE whatsapp CV Amit 8851792136, Neha 8287267407

Group Manager - Transformational Quality - Shipping & Logistics - 10+ years - Pune Location - Pune (on-site), Lead enterprise-level quality transformation across diverse verticals by driving data-led improvement initiatives, managing SLA compliance, and fostering a culture of continuous excellence. Your Future Employer A trusted global partner in business services and process excellence. Responsibilities Leading strategic quality and transformation initiatives across back-office operations. Driving continuous improvement using Six Sigma and customer insight (VOC/CSAT). Managing SLA performance metrics and client-aligned quality initiatives. Leading cross-functional teams and mentoring Assistant Managers. Executing quality transition deliverables for new client accounts and logos. Requirements Black Belt certification – Mandatory. Minimum two Black Belt projects led – Mandatory. Minimum 4 years of hands-on experience in transformational quality. Proficiency in quality tools and platforms like Tableau, Power BI, DataMart, or SQL – Preferred. Experience in team leadership and cross-functional collaboration. What is in it for you – Leadership role with ownership of strategic transformation goals. Exposure to high-impact projects across multiple verticals. Opportunity to lead quality across both transactional and transformational dimensions. Reach us – If you think this role is aligned with your career, kindly write me an email along with your updated CV on abhishek.pushkar@crescendogroup.in for a confidential discussion on the role. Disclaimer – Crescendo Global specializes in Senior to C-level niche recruitment. We are passionate about empowering job seekers and employers with an engaging, memorable job search and leadership hiring experience. Crescendo Global does not discriminate on the basis of race, religion, color, origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Note – We receive a lot of applications on a daily basis, so it becomes a bit difficult for us to get back to each candidate. Please assume that your profile has not been shortlisted in case you don't hear back from us in 1 week. Your patience is highly appreciated. Scammers can misuse Crescendo Global’s name for fake job offers. We never ask for money, purchases, or system upgrades. Verify all opportunities at www.crescendo-global.com and report fraud immediately. Stay alert! Profile Keywords – Crescendo Global, business transformation, quality improvement, process transformation, shipping, logistics, customer experience, customer satisfaction, CSAT, voice of customer, VOC, strategic initiatives

Designation: - Senior Team Leader Role: - Handling the Customer Service Team TO Handle the insurance escalation process of inbound calls Excellent communication skills. teamhandling Required Candidate profile Designation: - Senior Team Leader Role: - Handling the Customer Service Team Week-Off: - 2 Rotational Week-off Age Criteria: - 25 TO 37 Interested, can connect Ruhi @ 9113961458

Role & responsibilities Supervise and manage a team of customer service representatives or sales agents. Monitor KPIs such as quality scores, average handle time, and customer satisfaction ratings. Conduct performance reviews and provide coaching to enhance team efficiency. Ensure adherence to company policies, industry regulations, and client requirements. Collaborate with quality assurance and training teams to identify improvement areas. Handle escalations and resolve customer issues effectively. Develop strategies to reduce attrition and improve employee engagement. Maintain accurate reports on team performance and operational metrics. Preferred candidate profile 3-5 years of experience in Contact Centre leadership role. Strong team management and problem-solving skills. Excellent communication and interpersonal abilities. Ability to work in a fast-paced, target-driven environment. Familiarity with CRM tools, workforce management, and process optimization. Bachelor's degree in Business, Operations, or a related field (preferred). Willingness to work in rotational shifts, including weekends.

Hiring: International Email / Chat Process Customer Support (BPO) Location: Bangalore (Work from Office) CTC: Up to 4.2 LPA + Incentives (Experienced) CTC: Up to 3.2 LPA (Freshers) Shift: Night / 247 rotational shifts Perk: 2-way cab facility provided Working Days: 5 days working | 2 days rotational off Notice Period: Immediate Joiners Only About the Role We are hiring Customer Support Executives (Email / Chat Process) for a leading international BPO. This role involves handling customer queries through email and chat, ensuring excellent customer satisfaction. Eligibility: Experience: Minimum 1 year in international customer support (email/chat preferred) Freshers with excellent communication & writing skills can apply (3.2 LPA) Qualification: Graduate / Undergraduate Skills: Excellent written and verbal communication Good typing speed & accuracy Customer handling BPO metrics (CSAT, AHT, SLA) Apply now and join a top international BPO for a rewarding career in customer service!

Hiring: US Telecom Voice Process Customer Support (International BPO) Location: Pune (Work from Office) CTC: Up to 4.92 LPA Shift: US Rotational Shifts (247) Perks: 2-way cab facility provided & Loyalty Bonus of 20k Working Days: 5 days working | 2 days rotational off Notice Period: Immediate Joiners Only About the Role We are hiring Customer Support Executives (International Voice) for a leading US Telecom process. This is a great opportunity to work in a dynamic, global environment handling customer queries and support for a major US telecom provider. Eligibility: Experience: Minimum 6 months in International Voice Process (Customer Support) Qualification: Graduate / Undergraduate Other: Must have prior experience in an International BPO (voice support) Key Skills: Customer Handling / Customer Support Inbound Calls Management CSAT (Customer Satisfaction) AHT (Average Handling Time) BPO Metrics (Quality, FCR, SLA adherence) How to Apply? Contact: Smriti 6307590589 Apply now to join a reputed international BPO and grow your career in customer support!

Leading BPO in Chennai Hiring for Quality & Manager Domestic Banking Process Must be a Manager Quality or tenured Deputy Manager On papers in a BPO in Domestic Banking process Over All Experience 8+ Years CTC UPTO 13LPA based on Last CTC & experience 6 Days Working Looking for LOCAL CANDIDATES Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123 Role & responsibilities Act as a primary POC between the QA teams, OPS & clients. • Recommended responsibilities include but are not limited to the following: • Lead, manage, motivate, and mentor a team of Quality Analysts • Drive consistency to ensure the strong quality performance and alignment across all programs • Deliver process as well as agent level insights to continuously improve and deliver outstanding customer experience across the program • Work alongside Ops and hiring team to provide on-boarding, coaching, remediation, training and development for QAs and QA Leads • Implement and drive the QA process and structure • Identify possible issues and trends and give actionable insights while communicating them to relevant stakeholders • Implement initiatives and projects to counteract any possible trends, drive business KPIs • Aggregate audit findings and analyses gaps in processes, identifying innovative ways to solve problems upstream, help improve customer experience and drive higher efficiency • Analyses quality and performance trends to provide recommendations for program improvement • Responsible for the delivery of vendor quality metrics at management reviews Key skills & knowledge: Excellent communication & interpersonal skills Excellent MS Office skills (presentation & excel) Should have good knowledge of FMEA identification and mitigation of vulnerabilities Excellent knowledge of Quality & Analytical tools Should be well versed with Qualitative concepts Should have worked on process improvement projects driving Customer Experience, Process Improvements & Profitability Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

Leading BPO in VIZAG Hiring for Quality Manager Domestic Process Must be a Manager Quality or tenured Deputy Manager On papers in a BPO in Domestic process Experience in Domestic Process is Mandatory Over All Experience 8+ Years CTC UPTO 13LPA based on Last CTC & experience 6 Days Working Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123 Role & responsibilities Act as a primary POC between the QA teams, OPS & clients. • Recommended responsibilities include but are not limited to the following: • Lead, manage, motivate, and mentor a team of Quality Analysts • Drive consistency to ensure the strong quality performance and alignment across all programs • Deliver process as well as agent level insights to continuously improve and deliver outstanding customer experience across the program • Work alongside Ops and hiring team to provide on-boarding, coaching, remediation, training and development for QAs and QA Leads • Implement and drive the QA process and structure • Identify possible issues and trends and give actionable insights while communicating them to relevant stakeholders • Implement initiatives and projects to counteract any possible trends, drive business KPIs • Aggregate audit findings and analyses gaps in processes, identifying innovative ways to solve problems upstream, help improve customer experience and drive higher efficiency • Analyses quality and performance trends to provide recommendations for program improvement • Responsible for the delivery of vendor quality metrics at management reviews Key skills & knowledge: Excellent communication & interpersonal skills Excellent MS Office skills (presentation & excel) Should have good knowledge of FMEA identification and mitigation of vulnerabilities Excellent knowledge of Quality & Analytical tools Should be well versed with Qualitative concepts Should have worked on process improvement projects driving Customer Experience, Process Improvements & Profitability Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

Job Title: Inbound Call Centre Team Leader Location: Ghansoli Experience: Minimum 2 years as a Team Leader in a Telecom BPO/Call Centre Industry: Telecom / BPO / Customer Support Employment Type: Full Time Job Description: We are looking for a motivated and customer-focused Team Leader to manage and guide our Inbound Call Centre team. The ideal candidate will be responsible for driving team performance, coaching agents, and ensuring the delivery of exceptional customer service. This role involves monitoring KPIs like NPS, FCR, TNPS, and productivity while maintaining a high level of team morale and operational efficiency. Key Responsibilities: Lead, motivate, and coach a team of Customer Care Advisors Ensure targets are met for NPS, FCR, TNPS, and quality Identify training needs and provide regular feedback Handle performance reviews, team meetings, and 1:1 sessions Resolve customer issues and support escalations Promote a customer-centric and high-performance culture Key Skills: Team Management, Coaching, Customer Service, Telecom Process, Performance Management, Excel & PowerPoint Qualifications: Graduate with strong communication and leadership skills If you are interested in this position kindly share your resume on VishakhaK1@hexaware.com or connect on 9930365127

Trainer/Process Trainer /Soft skills Trainer BPO TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/ WhatsApp ONLY IF HAVING BANKING PROCESS EXP Sri 8851792136 Neha 8287267407 Required Candidate profile WFO GURGAON-NO JOBS IN NOIDA- APPLY IF CAN RELOCATE

Responsibilities: * Manage performance & reporting * Lead operations team * Drive attrition reduction * Ensure customer satisfaction (CSAT) * Oversee shrinkage control

Job description We Are Hiring for International voice Profile -: Associate / Senior Associate (Customer Support) Languages req: Excellent English communication Requirement -: Good Communication Skills Exp-: 1- 5 yrs in int voice Shifts: Rotational Location : Bangalore, Hyderabad Responsibilities and Duties: The primary responsibilities of a Customer Service specialist would be: Handling escalations and complex queries. Manage large amounts of incoming and outgoing calls / Emails/ Chats Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Key skills required: Proven customer support experience or experience as a client service representative Excellent communications skills Ability to listen and active problem solving skills Good interpersonal skills Ability to handle pressure Ability to multi-task, prioritize, and manage time effectively Job Type: Full-time Qualification :Higher Secondary(12th Pass) / Any graduates (Note: All the rounds are Held through telephonic) Email : careers@glympsehr.com NOTE: - Please call or whatsapp Manya @ 9606553812 / 6364808230 and schedule your telephonic interviews !! !!!Thanks & Regards HR TEAM!!!

Roles and Responsibilities Manage daily operations of the center, ensuring efficient use of resources and meeting performance targets. Oversee team handling, shrinkage control, attrition management, AHT reduction, SLA adherence, CSAT improvement initiatives. Develop and implement strategies to reduce shrinkage rates and improve employee retention.

Roles and Responsibilities Manage daily operations of a team, ensuring efficient handling of customer interactions through voice process. Oversee shrinkage control measures to minimize attrition rates and optimize occupancy planning. Develop strategies to improve CSAT scores by enhancing team performance and reducing errors. Desired Candidate Profile 1-5 years of experience in BPO Operations or similar industry with expertise in Team Handling, Attrition & Shrinkage Control. Strong understanding of Occupancy Planning principles for optimal resource allocation. Excellent leadership skills with ability to motivate teams towards achieving targets.

Hiring a Sales Trainer/Process Trainer who is giving the taining on outbound sales TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/ WhatsApp ONLY IF HAVING BANKING PROCESS EXP Sri 8851792136 Neha 8287267407 Required Candidate profile WFO Bangalore Must Know-English and Hindi