Apply in the below link if you are interested in Walkin https://feedbackally.walmart.com/survey/xDBwPUb03R7gTmm/ Job description Role & responsibilities Role: Senior Resolution Coordinator, Contact Center Exp range: 1 Year to 3 Years Only, relevant experience in international customer service roles. Important note: In this role, you may be asked to switch between any support channel of voice, chat, and Email based on the business requirements. You should be flexible to work in a 24/7 work environment with rotating 2 days of weekly time off and be able to work in permanent night shifts or any assigned shifts on a rotational basis based on business needs You make sound judgments and promote a Associate / Candidates focused environment. You optimize execution and results. You inspire commitment through communication and influence. You demonstrate adaptability while thinking and acting strategically. You build and sustain internal and external relationships. Flexible to work in US hours shifts. Documents to be carried for the interview : (Give a retry after 6 months if you had reccently been interviewed for the same role) Copy of this invite Updated Resume Govt ID proof Graduation Certificate or Provisional Degree Certificate (No Standing Arrears) Previous Company Relieving Letters Current Company latest revised / Increment letters Current Company Last 3 months Pay slips About Team: The Walmart Contact Center specializes in providing best-in-class service to customers, stores, and associates via phone, chat, email. We are a metrics driven center dedicated to driving results where our associates thrive in this high-volume environment that handles over 10 million contacts per year. We Invest in You! At Walmart, we focus on the growth and development of our associates! We are a highly engaged team that prides itself on exceeding customer expectations, building relationships, career progression and providing individual and team recognition. We are looking for career minded, customer centric individuals who are experienced in providing best-in-class customer service. What you'll do: As a Customer Care Senior Resolution Coordinator, you will take a high volume of incoming calls, chats, and emails from customers, stores, and associates while navigating multiple systems to aid in answering questions and resolving issues. All Customer Care Coordinators must have the ability to communicate professionally in a conversational manner while utilizing all available resources to ensure customer satisfaction. To exceed our customers needs, our associates must be punctual, reliable, problem solve, act with integrity and be dedicated to making a difference. What you'll bring: 1 Year - 3 years of relevant Customer Service experience Excellent written and verbal communication skills Able to interact professionally with customers. Ability to manage multiple tasks simultaneously. Customer focused mindset with a high level of urgency; role model for delivering Extraordinary Customer Care In this role, you may be asked to switch between any support channel of phone, chat, and Email based on the business requirements. Review, analyze, and process critical customer queries with accuracy to provide customer satisfaction. Adhere to quality, compliance guidelines and SLAs Must type a minimum of 25 WPM Proficient with Microsoft Office programs (Outlook, Word) Successful completion of mandatory training Should be flexible work in a 24/7 work environment with rotating weekly time off. Should be able to work in permanent night shifts or any assigned shifts on a rotational basis. Any graduation Preferred candidate profile Perks and benefits

Must be Operations Manager in Current role for 1+yrs from International Voice Customer Care Process BPO. Handled team span of 200+FTE's process. US Shifts Excellent Comms reqd Call 8447780697 send CV monu@creativeindians.com

Hiring For ||Team Leader- OPS|| Trainer || Quality Analyst II HR POOJA (Domestic Voice Process) Click Here To Applyhttps://wa.me/917678370584 Key Requirements: Graduation is mandatory. Minimum 1 year of experience in a similar role, with documented proof. Role: Customer Service Process. Application Process: Only shortlisted candidates will be contacted. Share your CV at pooja.bhardwaj@ienergizer.com For queries, reach out to HR POOJA on 7678370584 Roles & Responsibilities: Thorough understanding of BPO metrics . In-depth knowledge of Attrition, Shrinkage, ACHT, NPS, SLA, and Repeat . Expertise in BPO operations and ability to train and manage team members effectively. Proficiency in Excel for performance-related reporting. Strong time management, leadership, and decision-making skills . Preferred Candidate Profile: Exceptional communication and organizational skills . Willingness to work in a 24x7 environment . Interview Details: Contact Person : HR POOJA Contact Number : 7678370584 Timing : Monday to Saturday, 1:00 PM - 5:00 PM Venue : iEnergizer, A-37, Gate No. 2, Sector-60, Noida (Near Sector-59 Metro Station) Additional Information: Candidates must reside in the hiring zone (Noida, Ghaziabad, East Delhi, or South Delhi). Those willing to relocate within a week or complete a virtual interview should WhatsApp their CV along with their name and "TEAM LEADER" to 7678370584 Click Here To Applyhttps://wa.me/917678370584 Refer your friends or share the details for more opportunities!

Improve customer experience for B2B clients,blended process and handling inquiries, resolving issues, and ensuring satisfaction at every touchpoint. handling escalations

Key Responsibilities: Quality Monitoring & Evaluation Performance Analysis & Reporting Process Improvement & Compliance Training & Feedback

Job Title: Head of Customer Success - India Market Company: Skit.ai Location: Mumbai About Skit.ai: Skit.ai is a leading Conversational AI company revolutionizing collections with omnichannel multilingual GenAI-powered assistants. Our intelligent automation delivers seamless scalability and superior customer experiences, reducing the cost of outreach while maximizing ROI. With robust compliance and 24/7 availability, Skit.ai enhances CX across industries, channels, languages, and use cases. Our AI-powered solutions enable effortless customer support automation across voice, text, email, and chat. Skit.ai has received several awards and recognitions, including the BIG AI Excellence Award 2024, Stevie Gold Winner 2023 for Most Innovative Company by The International Business Awards, and Disruptive Technology of the Year 2022 by CCW. Skit.ai is headquartered in Bangalore with offices in New York City and Mumbai. Visit https://skit.ai / Role Overview: We are seeking a strategic and customer-focused Head of Customer Success to lead our customer success initiatives for India customers. This role is critical in ensuring client satisfaction, driving NPS, managing renewals, identifying upsell opportunities, and collaborating across internal teams to deliver exceptional value to our customers. The ideal candidate will have a deep understanding of client relationship management, a passion for ensuring customer ROI, and a proven track record in customer success roles. Key Responsibilities: Build and maintain strong relationships with key stakeholders at customer organizations, ensuring alignment with their business goals. Act as the primary advocate for the customer within Skit.ai, ensuring their voice is heard across teams. Build and maintain strong relationships with C-level executives and decision-makers at client organizations. Drive Net Revenue Retention (NRR) growth by owning the renewal process to ensure contract continuity and customer retention. Monitor and drive improvements in customer Net Promoter Score (NPS) and Customer Satisfaction (CSAT). Regularly conduct bi-weekly check-ins, MBRs (Monthly Business Reviews), and QBRs (Quarterly Business Reviews) to track progress and identify improvement areas. Ensure customers achieve their ROI and activation outcomes by aligning solutions with their business objectives. Identify and execute upsell opportunities by understanding customer business needs and introducing relevant Skit.ai solutions. Work closely with internal teams, including product, support, and engineering, to communicate customer requirements and feedback. Oversee and review CS operations, including ticket management, SLA adherence, and support reviews. Qualifications: 15+ years of experience in customer success, client relationship management, or similar roles in the BFSI or SaaS industry working high ticket size enterprise deals. Proven ability to build and maintain strong customer relationships, with a deep understanding of their business value. Experience in tracking and improving NPS, CSAT, and other customer success metrics. Ability to align customer goals with business outcomes and drive long-term partnerships. Strong team leadership and cross-functional collaboration skills. Excellent verbal and written communication skills, with the ability to influence and manage stakeholders at all levels.

Dear Applicant, We hereby invite your job application for lateral roles across Infosys BPM predominantly in Operations, Quality, Training & Analytics function for a top notch fashion brand. Please note the shift will be Australian i.e. IST 4 AM to 1 Noon hence apply should you have no constraints. Prior experience in beauty/fashion/E-Commerce will be preferred with exceptional communication and interpersonal skills. Role & responsibilities To manage quality, CSAT, TNA, TQI, TNI etc. To embrace CI across service offerings To train and develop FTE's on the floor To manage conflicts and offer great customer service experience Preferred candidate profile Somone who has worked with Fashion/Retail/E-Commerce in the past and fits into BPO setup Someone who has relevant experience in Team Lead, Quality, Training & Analytics roles Perks and benefits Compensation with best rewards and flexibility

Role & responsibilities Be responsible for the teams overall performance. Ensure timely and effective completion of assigned tasks. Resolve queries in exceptional situations and escalate them, when required (by following proper channels). Compile and publish reports on teams performance reports on set frequencies (Daily/Weekly/Monthly etc.). Coordinate periodic and regular meetings with other Team Leaders, Trainers and Managers to discuss process impediments, needed resources or issues/delays in completing the task. Provide the team with a vision of the process objectives. Motivate and inspire team members not only to achieve but exceed customers expectation by leading them by examples. Be sensitive to the needs of the team members and create an environment oriented to trust, open communication, creative thinking, and cohesive team effort. Facilitate problem solving and collaboration. Conduct quality analysis on the listings processed by moderators, ensure teams quality is up to the set benchmark. Keep the Managers/Leaders informed of task accomplishment, issues and status. Focus on accelerating teams’ performance. Understanding towards business/organization objectives. Willingness to add value to company’s Culture, Mission and Vision

Role & responsibilities Roles and Responsibilities Be responsible for the teams overall performance. Ensure timely and effective completion of assigned tasks. Resolve queries in exceptional situations and escalate them, when required (by following proper channels). Compile and publish reports on teams’ performance reports on set frequencies (Daily/Weekly/Monthly etc.). Coordinate periodic and regular meetings with other Team Leaders, Trainers and Managers to discuss process impediments, needed resources or issues/delays in completing the task. Provide the team with a vision of the process objectives. Motivate and inspire team members not only to achieve but exceed customers expectation by leading them by examples. Be sensitive to the needs of the team members and create an environment oriented to trust, open communication, creative thinking, and cohesive team effort. Facilitate problem solving and collaboration. Conduct quality analysis on the listings processed by moderators, ensure teams quality is up to the set benchmark. Keep the Managers/Leaders informed of task accomplishment, issues and status. Focus on accelerating teams’ performance. Understanding towards business/organization objectives. Willingness to add value to company’s Culture, Mission and Vision Desired Candidate Profile Proven work experience as a team leader or supervisor In-depth knowledge of performance metrics Organizational and time-management skills Decision-making skills Degree in Management or training in team leading is a plus Good PC skills, especially MS Excel Excellent communication and leadership skills

Leading BPO in Bangalore Hiring Operations Manager- International Voice Process Must be working as a Manager in BPO in International Voice Process Handled Team Span of 100+ including Team Leader, Assistant Manager Good in Operations Matrices like SLA, CSAT, Attrition, Shrinkage, NPS CTC UPTO 15LPA Candidate willing to relocate can also Apply Immediate joiners/ 1Month notice Key Roles and Responsibilities Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization's policies and applicable legal requirements Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports) Create and maximize relationships with client partners Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance targets Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements Attend business reviews with the client Handle a team of team leaders 7-8 years client facing Work experience in a BPO Key Skills and knowledge: Knowledge of Internet Services, MS Office and Basic Computer Troubleshooting Flexibility to work in any shift and, on weekends Establish a course of action for self and others to accomplish specific goals Demonstrate ability to coach and develop action plans, which maximize performance, and provide effective feedback Demonstrate ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goal Work well under pressure and follow through on items to completion while maintaining professional demeanor. Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates Demonstrate ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment Demonstrate ability to mentor, coach and provide direction to team members Willingness to work in a flexible schedule Educational qualification Graduation Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

Skill required: Order to Cash - Cash Application Processing Designation: Service Delivery Ops Specialist Qualifications: BCom/MCom/CA Inter Years of Experience: 7 to 11 years What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization.The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization. What are we looking for? Bachelor's Degree (Prefer B.Com/M.Com) /MBA / CA / ICWAOperation excellenceAccounting ExperienceTalent AcquisitionTraining Facilitation SkillsQuality Assurance Customer relationship Management (Basic)People Management Driving ResultsAnalytical & Conceptual skillsCollaborating & Influencing Skills (Basic)Project Management (Basic)Transition ExperienceChange Management (Basic)Ability to interpret Customer Contract, PO and Sales OrderAbility to raise billing after interpreting contractual termsAbility to do customer Due diligence & do credit rating Roles and Responsibilities: Country Cluster LeadTeam Management Identify & Drive improvement Projects Customer management (Daily / Weekly calls)Escalation Management Audit & ComplianceTransition ManagementSolution SupportTools & Technology rollout supportReview receipts to the customers on time with AccuracyMonitor mail boxReview reproting during month end, Daily dash boards Controls perfromed as per the timeline.Recons performed as per the timeline with AccurayCheck for open receipts and handel exceptionsMonitor suspense and unapplied open receipts and follow up.No recepits open than 50K valueHandel Customer and Client Query/ EscalationsDeliver on Client TargetEnsure ideation pipeline is growingDrive & deliver assigned projects (Includes Transition, Continuous improvement, Transformation, RFP support etc)Interacts with stakeholders for delivery & transformation Ensure Quality Assurance Ensure compliance to knowledge management procedures of Accenture & ClientEnsure compliance of all process requirements including M/End, Accruals, Ageing reduction etc Support & Drive various governance processes (MBR, QBR Etc) Deliver on Productivity commitments, Process Health, CSAT, Utilization, Buffer reduction, financial/commercial optimizationIdentify development needs and ensure training fulfillment for the teamManage employee hiring, retention and engagement Complete all mandatory training and certifications for self and teamFlexible to work in any shift Qualifications BCom,MCom,CA Inter

Total 3 yrs from BPO out of this 1yr exp as a trainer on paper BPO Training Matrices, TNA, TNI, TTT, NHT/ PKT/Refresher IMMEDIATE JOINER GRADUATE NON BPO EXP cant apply Pls read above &Call /Whatsapp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile Work from office-Lucknow only not for Delhi/NCR,.Apply those who can relocate in Lucknow

Provide customer support via VOICE for international customers. Resolve customer queries and requests. Manage customer expectations and ensure customer satisfaction. Respond to customer inquiries. Regularly review customer feedback and take measures to improve customer service. Preferred candidate profile Minimum 6-12months of experience in International is mandatory. Must be Immediate Joiner Ready to Relocate Perks and benefits Both side cab Loyalty bonus Salary best in the industry 5 days working If interested than send your updated resume on 1. Karan.sehgal1@techmahindra.com Reach at - +91 9354359873 2. Rupanshi.srivastava2@techmahindra.com Reach at - +91 9140743076

We are seeking a multilingual Quality Analyst with fluency in Malayalam to join our Admission team. As a Quality Analyst, you will be responsible for ensuring the highest standards of customer service and sales performance for our telecallers who interact with customers in these languages. You will monitor and evaluate calls, provide feedback, and contribute to the overall improvement of our telecaller team's performance. Key Responsibilities Monitor telecaller interactions: Listen to recorded calls to assess adherence to call scripts, product knowledge, communication skills, and customer handling techniques. Evaluate performance: Analyze telecaller performance against established metrics, including sales conversion rates, customer satisfaction levels, and call handling time. Identify training needs: Identify areas where telecallers require additional training or coaching to improve their skills. Provide feedback: Provide constructive feedback to telecallers, highlighting their strengths and areas for improvement. Develop quality assurance standards: Contribute to the development and implementation of quality assurance standards and best practices. Analyze data: Analyze call data to identify trends, patterns, and opportunities for process improvement. Assist in team development: Collaborate with team leaders to develop training programs and coaching initiatives. Required Qualifications Fluency in Malayalam. Excellent listening and communication skills in these languages. Strong analytical and problem-solving abilities. Attention to detail and ability to identify quality issues. Proficiency in using call recording and quality monitoring software. Strong interpersonal skills and ability to build relationships with team members. If this job opportunity interests you, please share your updated resume to vijay@chennaisamirta.edu.in Regards, HR Team 7358148532

Job description Greeting from Ienergizer...! Looking for immediate joiner Candidate must have experience in travel process, customer service, knowledge in BPO and working as a Team Leader/ Lead in Operations department on papers for minimum 1 year, preferably. Should have Hands-on experience in Team management and KPI's like AHT, Shrinkage, Attrition, Occupancy, Rostering, NPS/Csat and Dsat calculations. Excellent communication skills in English. Minimum 2 years' experience in travel process Salary upto 5 LPA Contact:- Pradeep Gaur HR, 9759663003 Walkin Interviews : Plot no 512-513, Udyog vihar phase-3 , sec-19, Gurgaon , Timing 10am to 4pm

Leading BPO in Gurgaon & Bangalore Hiring for Transactional Quality Manager International Banking Voice Process Must be a Manager Quality On papers in an International BPO in Banking Process(Voice) Over All Experience 8+ Years CTC UPTO 16LPA based on Last CTC & experience Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123 Role & responsibilities Act as a primary POC between the QA teams, OPS & clients. • Recommended responsibilities include but are not limited to the following: • Lead, manage, motivate, and mentor a team of Quality Analysts • Drive consistency to ensure the strong quality performance and alignment across all programs • Deliver process as well as agent level insights to continuously improve and deliver outstanding customer experience across the program • Work alongside Ops and hiring team to provide on-boarding, coaching, remediation, training and development for QAs and QA Leads • Implement and drive the QA process and structure • Identify possible issues and trends and give actionable insights while communicating them to relevant stakeholders • Implement initiatives and projects to counteract any possible trends, drive business KPIs • Aggregate audit findings and analyses gaps in processes, identifying innovative ways to solve problems upstream, help improve customer experience and drive higher efficiency • Analyses quality and performance trends to provide recommendations for program improvement • Responsible for the delivery of vendor quality metrics at management reviews Key skills & knowledge: Excellent communication & interpersonal skills Excellent MS Office skills (presentation & excel) Should have good knowledge of FMEA identification and mitigation of vulnerabilities Excellent knowledge of Quality & Analytical tools Should be well versed with Qualitative concepts Should have worked on process improvement projects driving Customer Experience, Process Improvements & Profitability Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

Leading BPO in Pune/ Bangalore/Kolkata Hiring For Team Leader/Assistant Manager International Voice Process CTC UPTO 7.5 LPA Require min 1 Year as Team Leader Experience in International BPO in VOICE PROCESS Strong in Operations Matrices like Attrition, Shrinkage, CSAT, SLA Shifts 24*7 Call 8467054123 or mail CV at simmi@hiresquad.in The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability Description Essential Functions/Core Responsibilities • Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements • Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly • Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment • Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations • Communicate expectations to employees and provide timely updates • Provide subject matter expertise in handling escalated customer calls as needed • Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities • Stay current on internal work processes, policies and procedures. Attend required manager development training Preferred candidate profile Must be Working as Team Leader in International BPO Must have Good Communication Skills Experience in Voice Process Perks and benefits Good Incentives Interested candidates can call at 8467054123 or mail their cv at simmi@hiresquad.in

Candidate will be responsible to manage a team of 50 + people along with TL's reporting to the person. Will be responsible for customer satisfaction Role Description This is a full-time on-site role for an Assistant Customer Service Manager at Policybazaar.com in Gurugram. The role involves overseeing customer satisfaction, managing customer service operations, providing customer support, utilizing analytical skills, and effective communication with customers. Job Summary: The Assistant Manager, Customer Service, is responsible for supporting the Customer Service Manager in overseeing day-to-day operations of the customer service team. This role involves managing a team of customer service representatives, ensuring high-quality service delivery, and continuously improving customer satisfaction. The Assistant Manager will help develop, train, and motivate staff, manage escalations, and implement policies and procedures. Key Responsibilities: Team Management and Supervision With team handling of minimum 30 members. Assist in hiring, training, and coaching customer service staff. Provide guidance and support to team members to help achieve individual and team goals. Conduct regular performance evaluations and offer constructive feedback. Schedule shifts and manage workloads to ensure adequate coverage during all business hours. Customer Support: Handle escalated customer inquiries, complaints, and complex issues, ensuring prompt and effective resolution. Monitor customer interactions and feedback to ensure the highest level of service. Develop and maintain relationships with key customers to enhance loyalty and satisfaction. Operational Efficiency: Assist in implementing and optimizing customer service processes to improve efficiency. Track, analyze, and report on team performance metrics, such as response times, resolution rates, and customer satisfaction scores. Collaborate with the Customer Service Manager to set and achieve departmental targets and objectives. Quality Assurance and Training: Ensure that customer service representatives adhere to company policies and procedures. Identify training needs and work with the Customer Service Manager to develop training programs. Conduct regular team meetings to provide updates and discuss areas of improvement. Collaboration and Communication: Work with other departments, such as sales, marketing, and operations, to resolve issues and improve the customer experience. Assist in managing customer service communication channels, such as email, phone, and live chat. Maintain clear and effective communication with team members and other stakeholders. Qualifications: Bachelors degree 2+ years of experience in a customer service role, with at least 2 year in a supervisory or assistant managerial capacity with team strength of 30 members Strong leadership, organizational, and problem-solving skills. Excellent communication and interpersonal skills. Ability to multitask, prioritize, and work in a fast-paced environment. Proficiency in customer service software and tools (AHT/Attrition/Shrinkage/SLA/Utilization /Occupancy/CSAT/DSAT) Knowledge of performance metrics and customer service best practices. Preferred Qualifications: Experience in managing customer service teams in a call center or similar high-volume environment. Familiarity with CRM systems and data analysis tools. Bilingual or multilingual abilities are a plus. Working Conditions: Office environment with occasional remote work flexibility. May require working outside of regular business hours, including evenings and weekends, to meet customer needs. Compensation and Benefits: Competitive salary based on experience. Health, dental, and vision insurance. Paid time off and other company benefits. Let me know if you need any adjustments or specific details for the role! Contact Person :- HR Suman (9934827654) Or Sumankumari1@policybazaar.com

Greetings!! We are hiring for the role of Team Leader - Customer service (Chat/ E-mail process) Roles and Responsibilities Manage operations team to achieve targets, including CSAT, SLA management, shrinkage, attrition, and coaching. Ensure effective communication among team members through regular meetings and feedback sessions. Monitor chat/E-mail process performance and implement improvements to enhance customer satisfaction. Develop strategies to reduce churn rates by identifying areas of improvement. Collaborate with other departments to resolve issues related to billing, sales, or technical support. Eligibility Criteria Excellent English communication skills. Minimum 2 years of experience as a Team Leader on paper is mandatory. Must have experience of handling a team of Customer Service Chat/E-mail process. Undergraduates can apply. Candidates working as SME or Sr. Executive are not eligible. Candidate must be from BPO background. Candidates must be from customer Service background not from Sales background. Telecom domain will be an added advantage Permanent Work from Home Salary - upto 5 LPA (Hike on last drawn) Kindly go through the requirement carefully. Share your resume on asawri.patil@ril.com

Blended Ecommerce process (Chat, Email, Voice) Domestic Inbound process Customer Service Immediate Joiner preferred Call or DM Runa-9883734566 Required Candidate profile Qualification- Any Graduate Minimum 1year experience required as a Team Leader in any BPO

Provide process and domain expertise Manage complex transactions, process improvement projects 5-7 years of experience Work with multiple stakeholders as needed to ensure accurate quotes & lead times. Handling contract amendments & modification Required Candidate profile Manage the processes at operations level Identify training and development needs for the process associates Handle first level escalations Anchor process improvement projects 7+ years of relevant exp Perks and benefits FLEXIBLE SHIFTS. Incentives Spot offer

Team & Performance Management Lead and manage teams to achieve operational excellence, ensuring key performance indicators (KPIs) like CSAT, AHT, and SLA adherence are met. Process Optimization & Strategy Identify areas for process improvement, implement best practices, and drive efficiency to enhance customer experience and operational success. Stakeholder & Client Management Act as a key liaison between clients, leadership, and internal teams, ensuring smooth communication and service delivery. People Development & Training Mentor and coach team members, conduct performance evaluations, and drive employee engagement for a high-performing workforce. Compliance & Quality Assurance Ensure adherence to company policies, industry regulations, and quality standards to maintain service excellence in an international BPO environment.

Preferred candidate profile: Graduation Rotational shifts, including night shifts 5 days a week, rotational weekly offs Role & responsibilities The Assistant Manager Customer Communication will lead our customer engagement efforts across multiple channels. The ideal candidate will be responsible for crafting clear, concise, and empathetic customer communications, including notifications, advisories, and social media responses. This role plays a critical part in ensuring our brand voice is consistent, timely, and aligned with our customer experience strategy. Key Responsibilities: 1. Customer Notifications & Advisories •Draft and manage customer notifications related, but not limited to flight changes, disruptions, policy updates, and service enhancements. •Collaborate with operations, legal, PR and marketing teams to ensure messaging accuracy and compliance. •Monitor the impact of communications and optimize them for clarity, effectiveness, and engagement. 2. Social Media & Digital Engagement •Oversee customer responses on social media platforms, ensuring a balance of brand voice, empathy, and quick resolution. •Work closely with the social media and customer support teams to develop standard responses for common queries and escalations. •Track and analyze sentiment trends to enhance proactive customer communication strategies. 3. Crisis & Service Recovery Communication •Lead the drafting of customer advisories during disruptions, emergencies, or major operational changes. •Partner with PR and operations teams to ensure aligned and transparent communication during crises. •Develop playbooks for handling customer queries during high-impact situations. 4. Content & Messaging Strategy •Maintain a repository of FAQs, knowledge base articles, and pre-approved communication templates. •Ensure all customer-facing communication aligns with brand guidelines and tone of voice. •Continuously refine communication strategies based on customer feedback and industry best practices. 5. Stakeholder Collaboration & Insights •Work with cross-functional teams (CX, operations, legal, marketing, and product) to ensure seamless communication across customer touchpoints. •Provide regular insights and reports on customer sentiment, common queries, and opportunities for communication improvement. Key Requirements: Industry Background: Experience in aviation, travel, hospitality, or customer-centric industries is preferred. Skills: o Exceptional written and verbal communication skills. o Strong understanding of digital and social media platforms. o Ability to craft compelling, clear, and empathetic messaging. o Experience in crisis communication and service recovery messaging. o Analytical mindset with experience in monitoring customer sentiment. o Proficiency in tools like CRM systems, social media management platforms, and content management systems. "At IndiGo, we believe in the innate strength of an energetic, diverse, and inclusive workforce, where the viewpoints and life experiences of our employees help us foster strong connections with all our customers. Our diversity equity and inclusion efforts are designed to attract, nurture, and advance the lives of our employees and customers irrespective of their but not limited to - gender, race, color, religion, caste, creed, ethnicity, origin, language, social and economic status, sexual orientation, differently-abled status, marital status, nationality, age, family status, and maternity status"

We are actively hiring!!! Designation- Quality Analyst Location- Malad / Thane Shift- Rotational Shift (5 Days working with 2 rotational weekoffs) (including night shifts) Preferred immediate joiner. Roles and Responsibilities - Conduct quality audits, call audits, and root cause analysis to identify areas for improvement. Perform call calibration exercises to ensure consistency among team members' performance. Utilize QC tools such as 7QC, Six Sigma methodologies, and quality tools to drive process improvements. Provide feedback to team members on their performance and suggest training or coaching where necessary. Collaborate with the team to resolve issues related to product knowledge, sales techniques, and customer service. For more information kindly connect with - Simran Rana - 9137514621

Must have Min 1+yrs Exp as Team Leader from International Chat / Voice/ Email US process BPO. Well Versed in KPI's & Team Handling skills US Shifts Excellent Comms required Call 8447780697 send CV monu@creativeindians.com