Junior Customer Support Executive About the job The customer care executive for Be Awara Kids (by Durakart Marketing Pvt Ltd) will be responsible for attending incoming calls, responding to WhatsApp messages and emails, managing return requests, and other customer inquiries. The candidate should have excellent spoken and written English skills and should also be able to speak Hindi. The candidate should be able to handle complicated situations and represent the company in a professional manner. The customer care executive should have excellent customer service skills and should be able to deal with customers effectively. Key responsibilities: 1. Attend to incoming calls and respond to WhatsApp messages and emails 2. Manage return requests and other customer inquiries 3. Provide accurate information about products and services to customers 4. Handle complicated situations and resolve customer complaints in a professional manner 5. Represent the company in a positive and professional manner 6. Maintain customer records and follow up with customers as needed 7. Ensure customer satisfaction by providing excellent customer service 8. Work closely with other team members to ensure that customer issues are resolved in a timely manner 9. Provide feedback to management regarding customer issues and concerns Who can apply 1. Those who are from or open to relocate to Pune and neighboring cities 2. Those who are available to work from office ( Mon-Sat) Other requirements 1. Minimum 1-2 years of experience in customer service or a similar role 2. Excellent spoken and written English skills 3. Proficiency in Hindi is a must 4. Strong customer service skills 5. Ability to handle complicated situations and resolve customer complaints in a professional manner 6. Excellent communication skills 7. Good problem-solving skills 8. Ability to work in a fast-paced environment 9. Ability to work well in a team environment 10. Good computer skills 11. Ability to multitask and prioritize tasks effectively 12. High school diploma or equivalent 13. Bachelor's degree in any field is preferred

Job description :- Openings for Team Leader/ Assistant Manager - Operations Roles and responsibilities: Resposible for Managing Attriation, AHT, Shrinakge,manpower planning and Process metrix. Responsible for staff retention within the team. Manage day -to -day activities of the team and ensure compliance to procedures and policy guidelines Encourage and motivate team to meet organizational goals. Develop team skill sets and manage personal development goals for the team Proactively updates on new procedure. Presents detailed information and responds to questions from Managers, Clients, and Customers. Responsible for maintaining discipline / absenteeism of team on the floor. Responsible for feedback and coaching. Good MS office knowledge. Work closely with the teams to achieve Qualitative targets specified by the Client. Need to ensure daily team performance is in place Experienced Required - 2 - 5 Years Education - Any Graduate Salary: As Per Experience Job Location - Hazratganj/Alambagh - Lucknow Interested candidates may call or whatsapp us at - 9759191966

Role & responsibilities Team Leader- Operations Roles and Responsibilities : 1. Should exhibit People Management Skills. 2. Should be aware of the various Operations and Client Metrics. 3. Strong analytical, solving skills with strong MS Excel skills. 4. Needs to have the drive to achieve given targets. 5. Process adherence (Check, analyze, Control & Improvement). 6. Drive & adhere to Policies & Procedures. 7. Should be well versed in coaching & providing feedback 8. Basic exposure to excel. 9. Good process knowledge and Good interpersonal skills 10. The candidate should be possess the following skills - People Management skills - Client Management skills - Process Management skills - Coaching and Training - Feedback and Performance Management skills Managing Attrition Minimum HSC /Graduate (Any Bachelors Degree)A teeism AHT ,CSAT & Team Management ,People Management Education Target : Minimum HSC /Graduate (Any Bachelors Degree) Preferred candidate profile Excellent communication skills Comfortable working in night shift US starting window 5.30 pm last window 8.30 am Rotational Shifts & Rotational off Work Location : Gurgaon Work from Office Must have team leader experience on papers Its a Work from Office profile. Work Location mumbai

Overview - The Customer Support and Service team always represents the voice of the customers. They are responsible for understanding customer requirements, meeting service metrics guidelines, and retaining them. They are saviors to all our members, who reach out to them through call, chat or email. Role- The Select Shaadi Manager will be responsible for spearheading a premium matchmaking service that delivers the highest match success rate across the globe. The role involves front-leading a team of 20+ people and be accountable for their productivity. The person will be required to pull up his/her sleeves and get involved in every aspect of market development & sales. This is a strategic and important part for the business hence we need someone who is analytical, strategic as well as tactical. The candidate needs to be owning and hitting/exceeding quarterly/annual sales targets with the assigned teams. The most valuable traits we are looking for in this role are: Ownership - You will own the strategy, delivery, quality, and the outcomes of the customer Support team and will be accountable for the same. User orientation - Create time for customer interactions and user understanding. Start by looking at things from the users perspective and dont stop until youve evaluated how the solution has impacted the user. Velocity- You will be expected to deliver results in a fast paced, operationally intensive, and rapidly changing environment. Ethical - Work ethic is about showing up, being on time, being reliable and doing what you say. It is about being a fundamentally good person that others can count on and enjoy working with. What you will do in this role- Develop a deep understanding of Shaadi.com consumer segments across communities, to uniquely represent and address the specific needs of each Select member. Leverage customer insight to remodel & streamline the service process to dramatically increase matchmaking success and customer satisfaction. Ensure that team members are adequately trained and readied to deliver an empathetic personalized service, as a trusted advisor to the family. Envision and implement technology solutions & enhancements to maximize the quality of service delivered and minimize wasteful productivity losses of the team. Plan for rapid expansion in staff, in line with exploding Select membership sales, while ensuring the highest level of service quality is maintained. Managing closed loop process flows for escalation management to ensure that even unsatisfied customers are delivered an experience which Shaadi.com can be proud of. What you should have- 5-6 years of experience in Telesales team management, preferably in Internet industry. Exposure to value & volume selling is a must. Good Understanding of Quality metrics and process improvements. Drive performance management by applying and implementing best in class performance metrics. Brownie Points Well-networked with ability to connect with peers and identify market benchmarks and trends.

Hello, This is an Excellent Opportunity for reputed BPOs in Mumbai. Hiring for the below Locations Malad Andheri Thane Airoli Ghansoli Vashi. Currently Hiring for Banking Domestic Process. Candidates with exp in any BPO with exp in Banking/Insurance/Real Estate/BFSI/Fintech can apply. Note: BPO Exp Voice is Mandatory Positions Hiring for 1) Manager (Female) Only Banking CS + Email + Chat Exp Mandatory CTC Upto 11 Lakhs 2) Assistant Manager - CTC Upto 8.50 Who can apply: Only AM on paper is eligible 3) Assistant Manager Quality - CTC Upto 8.50 Who can apply: Only AM Quality on paper is eligible 4) Team Leader Operations: 6 Lakhs 5) Quality Team Leader: CTC Upto 6 Lakhs 6) Trainer and QA: CTC Upto 5 Lakhs Interested candidates, please share your profile email with recruiter HR Geeta on email hr.geetaa@gmail.com Please share the below details while sharing CVs. Position applying for: Refer above details Full Name Contact No Email ID Current Co Current Designation Current CTC Expected CTC Notice period Highest Qualification Date of Birth Gender Nearest Railway station Aadhar Card.

Role & responsibilities Role: To manage team & provide support to clients for process related queries and assistance. Meeting SLAs consistently by managing the performance of the team - Monitor Resource / capacity planning on a daily / weekly basis Monitoring project deliveries and ensuring zero delays with high quality standards. People Management and ensuring smooth functioning of the process/team Controlling attrition Focus on Quality within team and for the process & ensuring Compliance of ISO Managing Client expectations. Report teams performance dash boards on a weekly and monthly basis. Must be from Travel Background. Rotational shifts and week offs. Work from office module. Qualification-Graduate Minimum experience-2 years into team Handling

Min 2 yr BPO SR Quality Manager Exp -Risk & Compliance Management Call Callibration, Quality Audit, Quality Score , CSAT WFO- Bangalore only APPLY ONLY IF CAN RELOCATE in Bangalore Call/whatsapp CV Amit 8851792136, Neha 8287267407 Required Candidate profile Risk & Compliance Management Doing regular checks to maintain compliance parameters such as Financial Fraud, Hygiene matrix, call disconnection, hiring policy as mentioned in the client MSA, etc.

# Own and optimize customer journeys. # Act as the customer’s voice to enhance experience. # Lead scalable support operations. # Implement AI-driven self-service tools. # Use data to improve CX metrics like NPS & CSAT. Required Candidate profile # 5-8 yrs in CX, operations, or service design. # Strong problem-solving with a data-driven approach. # Excellent communication & stakeholder management. # Detail-oriented

Min 2 yr BPO Quality Manager Exp , AM/DM cannot apply Manage BPO Quality Team Call Callibration, Quality Audit, Quality Score , CSAT WFO- Bangalore only APPLY ONLY IF CAN RELOCATE in Bangalore Call/whatsapp CV Amit 8851792136, Neha 8287267407 Required Candidate profile WFO- Bangalore ,Apply those who can relocate in Bangalore No position in KOL IMMEDIATE JOINER GRADUATE Call/whatsapp CV Amit 8851792136, Neha 8287267407

Requirement for Freshers Loc- Pune & Bangalore Training will be in Mysore Skills-know about Customer Support & CRM Software CTC- 2.5LPA + Incentives + Allowances Imd Joiners Any Graduate Shifts- US Shifts Contact Harsha - 9257669383

Total 6 Yrs exp out of this 2 yrs exp as a Assistant Manager Quality Call Callibration CSAT Manage Team of QA Count of Audit Quality Score Call or Whatspp cv Neha 82872 67407 Required Candidate profile WFO-Bangalore only not forKolkata ..Apply those who can relocate in Bangalore

Total 3 yrs from BPO out of this 1yr exp as a SST trainer on paper BPO Training Matrices, TNA, TNI, TTT, NHT/ PKT/Refresher IMMEDIATE JOINER GRADUATE NON BPO EXP cant apply HINDI MUST Required Candidate profile Work from Office Bangalore and kolkata.. Pls read above &Call /Whatsapp cv to Sri 8851792136 Neha 8287267407

Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally

About The Role : Role Purpose Principal Consultants are expected to have a deep area of consulting expertise, with a good understanding of the clients business landscape and an ability to manage the delivery of consulting solutions that achieve clear business value. The role may have managerial responsibilities in leading a team of consultants and managing quality and internal compliance in business operations. Principal Consultants develop and support closure of sales opportunities through their consulting expertise and client relationships. The Principal Consultant must achieve high personal billability. Do Consulting Execution An Ambassador for Wipro tenets and values Consulting Project manager or equivalent, manages teams of consultants/work streams and quality assures other work streams/projects/programs Client focused and tenacious in approach to solving client issues and achieving clients objectives. Demonstrates the experience of a well rounded consultant. Flexible in approach and ability to coordinate resources with expertise in various areas Responsible for work stream budgets and assuring quality of deliverables Seen as a trusted advisor to senior clients and secures great feedback from clients Decisive and directive delivery focus with a can do attitude , demonstrates both hard and soft skills Coaches, mentors and motivates team and client staff , build trust and confidence through focus on quality and delivery Effective at engaging with clients, extracting information, e.g., developing facilitation and communication skills Responsible for ensuring project administration is up to date e.g., SoW, tagging, etc. Business development Ensures high levels of individual utilisation achievement in line with the levels expected as part of the goal setting process Sells laterally and vertically when operating. Regularly identifies leads and converts them into opportunities and proposals Builds relationships and has an effective network of client contacts at buying level. Leads marketing and prospecting activities to populate the sales funnel for specified accounts Regularly participates in sales meetings. Builds relationships with client managers, applies competitive intelligence to further Wipro footprint in accounts Leads smaller scale meetings with sales teams, leads proposal development to a high standard working with sales teams as appropriate Contributes and leads RFP/RFI efforts by leveraging Wipros global footprint and end to end consulting capability Consistently plays a key role in opportunity identification, raising potential pursuits to practice leadership team, helping them proactively in pursuits Thought Leadership Develops insight and develops point of view into chosen industry and technology trends, ensures they are shared with the wider practice/GCG in one of the various channels. Leads assignment thought leadership Ensures a track record is written up of own assignment and, where appropriate, ensures it is written up as a case study. Responsible for ensuring use in sales Contribution to Practice/Wipro Continually delivers all Wipro admin in a timely manner (timesheets, appraisals expenses, etc.,) Demonstrates contribution to internal initiatives Ensures the team leverages IP and knowledge assets from the central knowledge repository of Wipro and GCG and promotes reuse Proposes new service offerings/capabilities Contribution towards go-to-market solutions to deliver tangible business outcomes or breakthrough in industry segment Coaches and mentors junior consultants Monitors and curtails talent attrition Drives engagement with other consulting and delivery teams to both enhance collaboration and help design and deliver tailored Client solutions with desired impact Demonstrates value by identifying and following through on innovation and thought leadership opportunities Creates reusable IP/assets and makes self visible as a thought leader Deliver Strategic Objectives Parameter Description Measure(Select relevant measures/ modify measures after speaking to your Manager) Deliver growth in consulting revenues Support business performance for direct consulting against relevant quarterly/annual targets Lead end-to-end sales cycle for specific pursuits Improve quality of consulting by flawlessly leading/delivering strategic advisory/transformation engagements along with ownership of client expectation management, quality control and delivery assurance, issue management, client insight and value capture, work planning and execution, and effective client communications % Revenue Achievement (actual vs. target) % of Personal Utilisation Achievement (against target) No. of RFI/RFPs responses led/supported No. of strategic advisory and transformation engagements delivered No. of referenceable clients, testimonials Average CSAT, PCSAT across projects Generate Impact Enable pull through business/ impact for Wipro through front end consulting engagements/deal pursuit/client relationships Number and value of downstream opportunities generated/converted for GCG and larger Wipro Grow market positioning Elevate Wipro positioning in existing accounts through thought leadership and actively contributing to clients strategic transformations Lead the development of thought leadership/offerings/assets for the practice to support business growth Eminence and thought leadership demonstrated through content, citations and testimonials Number of white papers authored, evidence of assets like Repeatable IP, Frameworks & Methods authored/contributed Number of senior level thought leadership sessions/ roadshows with clients and industry forums delivered from the front Provide consulting leadership to accounts Generating growth and integration across the consulting services, growing client relationship profile and supporting the achievement of the Wipro-wide account objectives Work with GCP/CCP/GCG Account Lead/Account team to grow consulting service portfolio, ensuring integration of propositions and collaboration across GCG Number of credible business side relationships built in client organizations Number & $ value of integrated consulting deals supported

Role & responsibilities Opening for Quality Analyst and QA Team leader as well Minimum 3 years of overall experience in BPO Industry Minimum 1 year as a Quality Analyst in customer service industry / Domestic BPO Experience into E-commerce account will be added advantage Knowledge of TNA / TNI / BQ management / Quartile management / Call Quality Analysis / Performance improvement 6 days working (1 day rotational off) Graduate from UGC recognized university Candidates should be fluent in English & Hindi communications Candidate should have good Presentation skills Should be good in excel and report preparing Preferred candidate profile : Need Graduate completed candidates. With English and Hindi speaking. Perks and benefits. PF,ESI as per company policy

Uk Motar Insurance Largest Company is Hiring Graduation is Mandate Inbound Customer Service Uk shifts, 5days Working Sat/Sun Fixed Off Location - Noida Salary Upto 6 LPA Both Side Cabs are Available CONTACT AVNEET KAUR 8588840209 Required Candidate profile 1 YEAR INTERNATIONAL BPO EXPERIENCE MANDATE* *EXCELLENT COMMUNICATION SKILLS MANDATE*

Job Description: Duties. Participating in the design of call monitoring formats and quality standards. Perform call monitoring and provide trend reports to site management team. To use a quality monitoring data management system to compile and track performance at an individual level and sharing feedback. Participates in prospect and client listening programs to identify customer needs and expectations. Coordinate and facilitate call calibration sessions for respective teams. Provide feedback to RA's and sharing performance tracker to team leaders and managers. Ability to perform multiple tasks and adjust quickly in short time frames with limited direct supervision Responsibilities: KRA/KPI • Call quality monitoring. • Providing Feedback to DGE. • Generating daily, weekly & monthly Quality Reports. • Upgradation of business processes. • Formulating Assessment Program. • Monitor changing trends. • Drawing feedback and checking quality of maintenance. • Keeping track of latest industry trends. • Creation of evaluation program. • Training and coaching of new joiners. Quality Analyst. Requirements: • Min 01 years relevant experience. (Lead Generation experience preferred) • Excellent Communication Skills. organizational, motivational and time management skills. • Ability to work in flexible hours if necessary (all shifts) • Proficient in MS-Excel. • Excellent Internet Research & Computer skills. • 7 QC tool knowledge preferred

Job responsibilities Develop and maintain strong relationships with customers, by doing regular health checks and becoming a trusted advisor for their needs and interests. Write Monitor and track customer usage of our products or services, identifying areas for improvement and providing recommendations. Assist Deliver ongoing training and support to customers, ensuring they have the knowledge and tools they need to achieve their goals. Implement Collaborate with internal teams to develop and implement strategies to improve customer satisfaction and retention Use Handle and resolve customer issues in a timely and efficient manner, escalating issues as needed to ensure quick resolution Contribute t Provide regular reports on customer activity and feedback to internal stakeholders, including leadership teams and product development teams. Conduct regular check-ins with customers to understand their evolving needs and ensure they are receiving exceptional services. Skills Bachelor's degree in business, engineering, or a related field. 3+ years of experience in Customer Succes/Service Experience in working with the US/International customers and time zones. Excellent communication skills, including the ability to listen actively, build rapport with customers, and explain complex concepts in simple terms Strong problem-solving and analytical skills, with the ability to identify issues and develop effective solutions. Ability to work independently and as part of a team in a fast-paced, dynamic environment. Qualifications Bachelors degree (or equivalent) in computer science. 3+ years of experience in Customer Success/Service.

Total 3 yrs from BPO out of this 1yr exp as a SST trainer on paper BPO Training Matrices, TNA, TNI, TTT, NHT/ PKT/Refresher IMMEDIATE JOINER GRADUATE NON BPO EXP cant apply HINDI MUST Required Candidate profile Work from Office Bangalore and kolkata.. Pls read above &Call /Whatsapp cv to Sri 8851792136 Neha 8287267407

Title: Manager Ops - International Process Role Summary: We are seeking a Manager to manage a dynamic team of 50-100 members in an International Process. The ideal candidate will have experience handling BPO operations, including performance management, coaching, and improving overall team productivity and quality. This role requires excellent leadership skills to guide team members, manage performance, and ensure alignment with business goals. What You Would Be Doing: Team Management & Performance : Oversee and manage the teams productivity, quality, shrinkage, and attrition to ensure all targets are met. Coaching & Development : Provide coaching and mentorship to new team members to improve performance, skills, and customer satisfaction (CSAT). Process Review & Improvement : Analyze existing processes, make recommendations for improvements, and implement strategies to enhance overall team performance and CSAT. Training Needs Identification (TNI) : Identify gaps in knowledge or processes and address them through targeted training and development. Monitoring & Coaching : Conduct weekly performance reviews and one-on-one coaching to support team members in meeting their goals. Floor Support & Escalation Management : Offer floor support and address escalations in real-time to ensure smooth operations. Target Achievement : Manage and drive the team towards achieving individual and team performance targets (IC targets). AHT Management : Ensure that Average Handle Time (AHT) is maintained within the specified target levels across different tenure buckets. Process Adherence & Compliance : Ensure that all processes are followed, and performance metrics are adhered to consistently. Skills & Experience: Experience : Previous experience in handling an international process is a must. Team Management : Proven experience in managing a team of 50-100 members, with the ability to guide, motivate, and manage team performance. Supervisory Skills : Strong supervisory and leadership skills to effectively manage subordinates and drive results. Communication Skills : Excellent written and verbal communication skills in English, with the ability to present and report effectively. Technical Skills : Basic knowledge of computers and proficiency in MS Excel. Methodical & Organized : Ability to stay organized, methodical, and manage multiple tasks and priorities effectively. Flexible : Ability to work in a 24/7 environment, including flexibility for shifts. Work Environment : 5 days working, Work From Office (WFO). Whats Expected: Strong leadership and ability to drive team performance in a fast-paced environment. Excellent coaching and mentorship abilities to improve team skills and performance. Effective in handling escalations and providing floor support. Ability to analyze and optimize processes to achieve higher CSAT and performance outcomes. Interested Candidates: Please share your resume with us at 7042379178 .

Min 1 yr BPO Quality Manager Exp , AM/DM cannot apply Manage BPO Quality Team Call Callibration, Quality Audit, Quality Score , CSAT WFO- Bangalore Gurgaon only- APPLY ONLY IF CAN RELOCATE whatsapp CV Amit 8851792136, Neha 8287267407 Required Candidate profile WFO-Gurgaon/ Bangalore ,Apply those who can relocate No position in KOL IMMEDIATE JOINER GRADUATE whatsapp CV Amit 8851792136, Neha 8287267407

Foundever is hiring for Gurgaon Location French Team Leader Operations –Voice /Blended Required: Should speak French Fluently B1 & C1 Level Completed Need on papers as Team Leader Worked with BPO Background Client Management & Process Management Skills Controlling of Attrition & Shrinkage, SLA Feedback & Performance Management Features 5-Day working role Work from office opportunity Shift timings rotated weekly(US shifts) Interested candidates can share their updated resume on the below email id Farzeen.baig@foundever.comRole & responsibilities Preferred candidate profile Perks and benefits

Must have Min 1+yrs Exp as Team Leader from International Voice Customer Care process BPO. Well Versed in KPI's & Team Handling skills US Shifts Excellent Comms required Call 8447780697 send CV monu@creativeindians.com

Apply in the below link if you are interested in Walkin https://feedbackally.walmart.com/survey/xDBwPUb03R7gTmm/ Job description Role & responsibilities Role: Senior Resolution Coordinator, Contact Center Exp range: 1 Year to 3 Years Only, relevant experience in international customer service roles. Important note: In this role, you may be asked to switch between any support channel of voice, chat, and Email based on the business requirements. You should be flexible to work in a 24/7 work environment with rotating 2 days of weekly time off and be able to work in permanent night shifts or any assigned shifts on a rotational basis based on business needs You make sound judgments and promote a Associate / Candidates focused environment. You optimize execution and results. You inspire commitment through communication and influence. You demonstrate adaptability while thinking and acting strategically. You build and sustain internal and external relationships. Flexible to work in US hours shifts. Documents to be carried for the interview : (Give a retry after 6 months if you had reccently been interviewed for the same role) Copy of this invite Updated Resume Govt ID proof Graduation Certificate or Provisional Degree Certificate (No Standing Arrears) Previous Company Relieving Letters Current Company latest revised / Increment letters Current Company Last 3 months Pay slips About Team: The Walmart Contact Center specializes in providing best-in-class service to customers, stores, and associates via phone, chat, email. We are a metrics driven center dedicated to driving results where our associates thrive in this high-volume environment that handles over 10 million contacts per year. We Invest in You! At Walmart, we focus on the growth and development of our associates! We are a highly engaged team that prides itself on exceeding customer expectations, building relationships, career progression and providing individual and team recognition. We are looking for career minded, customer centric individuals who are experienced in providing best-in-class customer service. What you'll do: As a Customer Care Senior Resolution Coordinator, you will take a high volume of incoming calls, chats, and emails from customers, stores, and associates while navigating multiple systems to aid in answering questions and resolving issues. All Customer Care Coordinators must have the ability to communicate professionally in a conversational manner while utilizing all available resources to ensure customer satisfaction. To exceed our customers needs, our associates must be punctual, reliable, problem solve, act with integrity and be dedicated to making a difference. What you'll bring: 1 Year - 3 years of relevant Customer Service experience Excellent written and verbal communication skills Able to interact professionally with customers. Ability to manage multiple tasks simultaneously. Customer focused mindset with a high level of urgency; role model for delivering Extraordinary Customer Care In this role, you may be asked to switch between any support channel of phone, chat, and Email based on the business requirements. Review, analyze, and process critical customer queries with accuracy to provide customer satisfaction. Adhere to quality, compliance guidelines and SLAs Must type a minimum of 25 WPM Proficient with Microsoft Office programs (Outlook, Word) Successful completion of mandatory training Should be flexible work in a 24/7 work environment with rotating weekly time off. Should be able to work in permanent night shifts or any assigned shifts on a rotational basis. Any graduation Preferred candidate profile Perks and benefits

Must be Operations Manager in Current role for 1+yrs from International Voice Customer Care Process BPO. Handled team span of 200+FTE's process. US Shifts Excellent Comms reqd Call 8447780697 send CV monu@creativeindians.com