1530 Csat Jobs - Page 21

A Team Leader manages and motivates a team of customer service representatives, ensuring they meet performance targets and deliver excellent service. They handle escalated customer issues & monitor key performance indicators (KPIs).

Designation : Assocaite/Sr. Associate Exp. - 0 to 3 yrs Graduation is must Shifts : 24/7 Rotational Shift 5 days working , 2 days rotational off Both side Cab Contact - Divyanshi ( 8905115503 )

: Urgent Hiring: Team Leader International Voice Process (US Shift) | Bangalore Location: Bangalore Working Hours: 9 hours/day | 5 days/week Shift: Night Shifts Join Date: Immediate joiners preferred Job Title: Team Leader – International Voice Process Key Responsibilities: Team Management Lead, mentor, and motivate a team of customer service representatives. Conduct regular team meetings, 1:1s, and performance reviews. Address team concerns and foster continuous improvement. Performance Monitoring Track team metrics: AHT, CSAT, Quality Scores, etc. Set and drive KPIs to meet/exceed targets. Implement action plans to boost team performance. Quality Assurance Ensure adherence to call quality ...

Dear Aspirants, Greeting from Sagility!!.. Huge hiring for Process Trainers.. Job description: Schedule appropriate training sessions for new and existing employees Stay updated with the best training methods and modules Plan and implement an effective training curriculum Prepare hard copy training materials such as presentations, video module Should train freshers and existing employees in a batch-wise manner Collaborate with management to identify training needs for all employees Review training needs monthly Schedule and perform pre- and-post-training assessments and monitor progress Job Requirements: Must have experience in training multiple and large batches Should have a clear understa...

Must have Min 1+yrs exp as a Team Leader from International Voice Process BPO. Team Leader from International Voice process - ECommerce Pref. Must know KPI's CSAT/NPS/AHT US Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com

Hiring for Team Lead (Noida) International process (Us shifts) Immediate joiners are proffered. Roles and Responsibilities Be responsible for the teams overall performance. Ensure timely and effective completion of assigned tasks. Resolve queries in exceptional situations and escalate them, when required (by following proper channels). Compile and publish reports on teams performance reports on set frequencies (Daily/Weekly/Monthly etc.). Coordinate periodic and regular meetings with other Team Leaders, Trainers and Managers to discuss process impediments, needed resources or issues/delays in completing the task. Provide the team with a vision of the process objectives. Motivate and inspire ...

We are hiring for Operations Team Leaders(Associate Manager) for our Navi Mumbai(Airoli) location. This is a 5 day work from office opportunity with rotational shifts. Please see below the job description and qualifications required for the same. Responsibilities, Qualifications and Experience Associate Managers in this role get to: Keep Management Updated: Relay vital information in the form of timely and accurate reports. Impact the Bottom Line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations. Define Sutherlands reputation: Oversee and manage performance and service quality to guarantee customer satisfaction; provid...

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytms mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. Role Overview We are seeking a detail-oriented and proactive Quality Analyst to join our Collections team. The ideal candidate will be responsible for monitoring and auditing collection calls, conducting regular calibrations, and providing insights to improve overall customer experience and compliance. Proficiency in both English and Hindi is essential for...

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytms mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. Job Summary: We are seeking a highly motivated and experienced Team Lead to manage a team of Customer Experience Specialists within our Flights Line of Business. The ideal candidate will have a strong understanding of the flight/travel industry especially on GDS (Amadeus & Travelport), excellent analytical skills, and proven people management abilities. Th...

Position Team Lead Healthcare Process (BPO) Location: Mohali Experience: 4+yrs in BPO (2 yr as T L , healthcare/international process preferred) Salary: Up to 7LPA Responsibilities Lead a team of 15–20 associates in international healthcare (voice process) Monitor and drive KPIs: CSAT, AHT, FCR, attrition & shrinkage Conduct huddles, daily reviews, monthly appraisals, & mentor team members Handle escalations, collaborate with QA, training, WFM for continuous improvement. Requirements 4+ years in Healthcare with at least 2 year as Team Lead Strong analytical skills and KPI ownership Excellent coaching, communication, & Excel/reporting abilities Flexible for rotational shifts, immediate/short ...

Hiring for International Customer Support (Voice / Chat / Semi-voice) Roles and Responsibilities Handle international customer calls, emails, and chats to provide exceptional customer service. Resolve customer queries related to products/services in a timely and professional manner. Minimum 6 months BPO experience Undergrad/Graduate Rotational Night Shifts | 5 Days Working Both-side Cabs CTC up to 30K | TH 26K | Incentives up to 7.5K Retention Bonus: 60K (as per policy) CONTACT: Kamya- 9084148502

Total 4 yrs out of this 1yr TL exp ON PAPER, max CTC 5LPA Inbound Customer Support Voice Process DOMESTIC SLA, AHT, Attrition, Shrinkage, CSAT, Quality Immediate Joiner Graduate Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile Work From Office-Bangalore Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Must Knows-English and Hindi Perks and benefits PF & ESIC plus Good Leave policy

MIN 3YR EXP, 1 yr AS BPO QA ON paper exp In International Customer Support Voice Process Audits calls ,audit reports, Call Calibration IMMEDIATE JOINER Call Whatsapp ONLY IF HAVING BANKING PROCESS EXP -AMIT 8851792136, Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy

Required: Min. 1 Year' Experience into Customer Support Languages Preferences: Hindi and English is must Should be an immediate joiner Location: Bangalore Qualification 12+ Work from office CTC: 27k (Take home 22k) 6 Days Working; 1 day rotational off Day Shifts Contact: HR Varsha 9251688428

Min. 6 years of Overall Experience in Voice / Email / Chat process Relevant Experience – Minimum 2 year as an Assistant Manager Operations in Customer Service Industry. candidates should be graduate with excellent communication .Interested apply

Urgent Hiring - TL's and QA's (International Campaign) Greetings from Ienergizer !! We are currently hiring for the below leadership positions for international campaign. Interested and relevant applicants can share their CV on vanshika.kakkar@ienergizer.com or can WhatsApp on 9289640609 Team Leader - Ops * Applicants should have minimum 1 year of international experience in a Team Leader role * Prior Customer Support and BPO experience is mandatory * Strong communication & team management skills * Salary: Up to 8.4 LPA * Rotational shift - 5 Days working Quality Analyst * Minimum 1 year of experience as a QA (must be on paper) * Prior experience in international BPO is a must * Excellent co...

Must have Min 1+yrs exp as a Team Leader from International Voice ECommerce Process BPO. Team Leader from ECommerce International Voice process. Must know KPI's CSAT/NPS/AHT US Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com

Skill required: Order to Cash - Cash Application Processing Designation: Order to Cash Operations Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertic...

Looking for min 1 year of exp in International Voice Process(Customer Support) Location- Pune and Bangalore WFO| 5 Days working Rotational Night shifts Any Graduate CTC- 5.75 LPA+ Variables Both way cabs

What You'll do: Were looking for someone who gets people and knows how to design systems that make them feel seen, supported, and understood As our Customer Experience & Support Manager, youll own how users experience Neurostellar, from onboarding and queries to feedback and community moments Youll handle the details, build the systems, and bring a clear, human voice to every interaction This is a hands-on role for someone whos organized, thoughtful, and energized by solving both individual issues and structural ones Youll help shape the CX function from the ground up and grow into its future lead What Youll Own Design and manage the end-to-end customer journey Respond to support queries acr...

Hi Job-Seekers!!! Greeting from ShiningstarsITPL!! HIRING FOR OPERATIONS TEAM LEAD POSITION FOR MULTINATIONAL BPO Location- Bangalore (Shivaji Nagar & Kundlu Gate) Position - Team Lead Requirement - Graduate with minimum 1 year as Operations Team Lead & Total 4 years Experience in BPO can Apply. ROLE & RESPONSIBILITIES Managing and overseeing the work of employees Monitoring employee performance and providing feedback Assisting in administrative tasks like scheduling meetings Assisting the manager in organising, planning and implementing strategy Handling inventory management and ordering supplies Training and coaching new employees Maintaining records and files Assist in budgeting and resou...

Total 6 Yrs exp out of this 1.5 yrs exp as a Assistant Manager Quality Call Callibration CSAT Manage Team of QA Count of Audit Quality Score Work from Office-Kolkata only not for Delhi/NCR neither Bangalore...Apply those who can relocate in Kolkata Required Candidate profile Work from Office-Kolkata only not for Delhi/NCR neither Bangalore...Apply those who can relocate in Kolkata Call or Whatspp cv Sri 8851792136 Neha 8287267407

Job Title: Team Leader - Feedback Location: Gurugram Job Summary: We're seeking an experienced Team Leader to lead our Feedback team, focusing on Net Promoter Score (NPS). You will be responsible for driving customer satisfaction, loyalty, and retention through effective feedback management. Your leadership will ensure timely and actionable insights, enabling data-driven decisions to enhance customer experience. Key Responsibilities: Lead and manage a team of customer feedback specialists Develop and implement strategies to improve NPS scores Analyze customer feedback, identify trends, and recommend actions Collaborate with cross-functional teams to resolve customer issues Drive root cause a...

Assistant Manager Operation Dom CS Voice Process Min 6 Yrs exp, 2yrs AM on paper SLA, AHT, Attrition, Shrinkage,CSAT GRADUATE Work from Office-Bangalore Must know-Englih and Hindi Required Candidate profile Work from Office-Bangalore only Call/WhatsApp cv to Neha 8287267407 Amit 8851792136

As a key member of the team, you will be responsible for various aspects of business planning and operations to ensure the successful delivery of services. You will work closely with the Account Manager to identify new areas of growth and coordinate the planning and review of people, infrastructure, and technology requirements with the transition team. Your role will involve reviewing and finalizing contractual processes, including SOW and MSA sign-offs, as well as training and certification methodologies to ensure the right skilling of the engagement. In addition, you will be involved in coordinating resource deployment, identifying training needs for development across domain operations an...