2170 Csat Jobs - Page 21

Customer Success Specialist Required Skills and Qualifications: 1-5 years of experience in HR, Customer Service (B2B),), or Recruitment. (Dot com space knowledge will be a boon.) Strong verbal and written communication, strategic planning, and project management skills Analytical and process-oriented mindset Comfortable working across multiple departments in a deadline-driven environment Active team player, self-starter, and multitasker who can quickly adjust priorities Objectives of this Role: Own overall relationship with assigned clients, which includes managing on-boarding, training, increasing adoption, ensuring retention, and high levels of customer satisfaction Establish a trusted and...

Job description Job description: Team Lead & SME - Social Media Escalations (Non-Voice) Location: Bangalore Salary: 3.5 LPA to 4.5 LPA Working days: 6 days a week with rotational off Experience required: Prior experience in social media compliance or escalations (non-voice) is mandatory. Contact: Charlie HR - 7330616341 (Only WhatsApp Mention for which role your applying social media TL OR SME) Joiner preference: Immediate joiners only. Overview We are seeking a highly experienced and motivated individual to join our team in Bangalore as a Team Lead and Subject Matter Expert (SME) for Social Media Escalations. The successful candidate will be responsible for overseeing a team of specialists ...

We are looking for someone passionate about improving how customers experience our brand across all touchpoints. This role will focus on identifying pain points, designing solutions, and driving initiatives that improve customer satisfaction and NPS. The right person will be hands-on, analytical, and able to work with teams across product, operations, and support to ensure our customers have a seamless journey. Key Responsibilities Own customer experience metrics, including NPS, CSAT, and first response/resolution times. Analyze customer feedback and journey data to identify recurring issues and improvement areas. Partner with product and operations teams to design and roll out initiatives t...

Urgent Hiring | Team Lead Support | Immediate Joiners Preferred Location : Mumbai (Kalina / Seawoods) - (No relocation candidates) Notice Period : Immediate to 15-20 Days only Experience : 5+ years in Support (Voice, Chat & Email) + Team Leadership Domain : Banking / Fintech preferred Key Responsibilities: Leading and motivating a team (~15 FTEs) to meet and exceed personal targets and team SLA expectations (e.g. KPIs, productivity & quality) Managing Workflow in order to maintain overall department expected service delivery, including regular schedule and capacity planning Managing and being a POC for all customer and team related escalations Conducting regular one to ones, team meetings an...

Requirements : Graduation Mandate . Must be aware of shrinkage, attrition, AHT, NPS, CSAT , DSAT , SLA etc. Must have 2 year exp in the same role & 2-5 years total in a domestic voice process. Salas exp for outbound process HR Deeksha 7697428237 Required Candidate profile Must have 2 years+ on paper experience in Same Designation Mandate. 2 -5 Years of Overall exp in BPO. Graduation is mandate . Need excellent communication in English Should have handled a team of 15+

Kotak Mahindra Bank Limited is looking for Team Manager- Customer Experience to join our dynamic team and embark on a rewarding career journey Team Leadership: Provide direction, guidance, and leadership to a team of individuals, ensuring they understand their roles, responsibilities, and objectives Performance Management: Set clear performance goals and expectations, monitor progress, provide regular feedback, and conduct performance evaluations Workflow Management: Organize and delegate tasks, assignments, and projects to team members, ensuring efficient workflow and resource allocation Coaching and Development: Identify team members' strengths and areas for improvement, and provide coachi...

We're Hiring: Team Leader Data Annotation Location: Gurgaon | Shifts: Flexible | Experience Required: 1+ year as a Team Leader (on paper) Join IGT Solutions Pvt Ltd , a global leader in IT & BPM services for the Travel, Transportation, and Hospitality industries, and help us shape a safer digital world through effective content moderation. What Youll Be Doing: • Lead a team of 1015 agents handling image and video moderation (including afflictive content) • Drive productivity (>1000 cases/agent/day) and maintain 99% accuracy • Conduct 1:1s, weekly reviews, EWS & IDP discussions • Provide actionable data-driven insights to improve team performance • Deliver regular coaching, audits, and feedba...

Mega Job Opening for the Team Lead Customer Support (Voice Process) role in Lucknow. Job Title: Team Lead Customer Support (E-commerce Voice Process) Location: Lucknow/Bangalore Job Type: Full-Time | Work from Office Industry: BPO / E-commerce Voice Support About the Company: We are a top BPO service provider working with leading e-commerce brands across India. Focused on quality support and customer satisfaction, we are expanding our operations in Lucknow and hiring experienced team leaders to manage high-performing support teams. Roles and Responsibilities: Lead a team of customer service executives for a domestic voice process. Drive team performance by monitoring KPIs such as AHT, CSAT, ...

Total 4 yrs out of this 1yr TL exp ON PAPER, max CTC 5LPA Inbound Customer Support Voice Process DOMESTIC SLA, AHT, Attrition, Shrinkage, CSAT, Quality Immediate Joiner Graduate Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile Work From Office-Bangalore Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Must Knows-English and Hindi Perks and benefits PF & ESIC plus Good Leave policy

What You'll Do You will report to the Manager, Technical Support. You will work from the Pune office. The Technical Support Engineer is responsible for providing in-depth technical expertise, analysis and issue troubleshooting, supporting AvaTax, ECM and all related Connector products. This requires acting as the authoritative technical escalation and ownership point, across multiple products to meet support requirements, providing an optimized customer experience. What Your Responsibilities Will Be Be a Subject Matter Expert on Avalara product integrations. Own support requests from initial report through to resolution Drive a proactive and simplified customer interaction for support reques...

TL for the Bpo, we need excellent communication in English and Hindi, attrition,shrikage,Kpi,Kra bpo matrix calculation all skill and atleast on paper1 years exp. as TL should be there.looking immediate joiner.Inbound process ecommerce background.

Job Description As a CSAT Faculty at Bharat IAS Mohali, you will be responsible for providing expert guidance and instruction to students preparing for the UPSC CSE. Your role will involve conducting classes, developing study materials, and ensuring that students are well-prepared for the exam. Key Responsibilities - Utilize your subject matter expertise in CSAT for UPSC CSE to guide students effectively - Teach and mentor students for competitive exams, helping them improve their knowledge and skills - Deliver engaging classes that motivate students and enhance their learning experience - Create study materials that are comprehensive and easy to understand - Stay updated with current affair...

Job description Greeting from Ienergizer...! Looking for immediate joiner Candidate must have experience in travel process, customer service, knowledge in BPO and working as a Team Leader/ Lead in Operations department on papers for minimum 1 year, preferably. Should have Hands-on experience in Team management and KPI's like AHT, Shrinkage, Attrition, Occupancy, Rostering, NPS/Csat and Dsat calculations. Excellent communication skills in English. Minimum 2 years' experience in travel process, at least 1 year as TL Salary upto 6 LPA Contact:- Vinay HR, 9910155221 Walkin Interviews : Plot no 512-513, Udyog vihar phase-3 , sec-19, Gurgaon , Timing 10am to 4pm

Hiring for international voice process Min 1 yr exp. in international voice grad/ug both can apply min pkg:35k location:noida max pkg:50k location:gurgaon both side cab contact n ping me on:8448760516 sonam.imaginators@gmail.com

Requirements : Exp.in Voice Process is a Mandate Must be aware of shrinkage, attrition, AHT, NPS, CSAT and all KRAs and KPIs Must have 1 year exp in the same role & 4 -9 years total Required Candidate profile Must have 1 years+ on paper experience in Same Designation Mandate. 4 -9 Years of Overall exp in BPO. Graduation is mandate . Need excellent communication in English Should have handled a team of 15+

Role: International Voice Process (US Customer Support) Freshers and Exp both can apply Required: Min. 6 months' into Customer Support CTC: Up to 4.2 LPA Location: Bangalore Work From Office 5 Days working; 2 days rotational off US 24*7 Shifts Qualification: Min. 12th Only Immediate Joiners CONTACT: Aman- 9251688427

Trainer/Process Trainer /Soft skills Trainer BPO International Voice Process TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/ WhatsApp cv if you have banking process exp to Sri 8851792136 Neha 8287267407 Required Candidate profile WFO in Gurgaon ONLY, pls apply if can relocate No Jobs in Delhi / Noida Call/ WhatsApp cv if you have banking process exp to Sri 8851792136 Neha 8287267407

We are hiring for a Quality Manager Contact Centre role. Please find the below Key tasks and responsibilities for the same: The Call Center Quality Manager is responsible for overseeing and driving the quality program within our customer service center. This role requires a strong grasp of call center performance metrics, an ability to analyze quality data, and a passion for coaching and developing teams to deliver consistent, high-quality customer experiences. Key Responsibilities Develop, implement, and maintain quality assurance (QA) policies, procedures, and standards for all call center operations. Monitor, evaluate, and report on agent-customer interactions using various performance me...

Must have Min 1.5yrs exp as Team Leader from International Voice Customer Support process BPO. Well Versed with KPI's. US Healthcare domain knowledge preferred US Shifts Excellent English Call 8447780697 send CV monu@creativeindians.com

Job Description Role Purpose Senior Consultants are able to leverage their experience to deliver discrete projects with minimal supervision. They demonstrate clear understanding of the clients business issues, detailing and tailoring consulting solutions to generate maximum value through idea generation and engagement experience. The Senior Consultant must achieve high personal billability. Do Consulting Execution An ambassador for the Wipro tenets and values, secures great feedback from multiple clients Consulting project Manager or equivalent coordinates teams of consultants, responsible for assuring quality of deliverables Flexible in approach, ability to coordinate resource with expertis...

Job Description Role Purpose Senior Consultants are able to leverage their experience to deliver discrete projects with minimal supervision. They demonstrate clear understanding of the clients business issues, detailing and tailoring consulting solutions to generate maximum value through idea generation and engagement experience. The Senior Consultant must achieve high personal billability. Do Consulting Execution An ambassador for the Wipro tenets and values, secures great feedback from multiple clients Consulting project Manager or equivalent coordinates teams of consultants, responsible for assuring quality of deliverables Flexible in approach, ability to coordinate resource with expertis...

Job Description Role Purpose Senior Consultants are able to leverage their experience to deliver discrete projects with minimal supervision. They demonstrate clear understanding of the clients business issues, detailing and tailoring consulting solutions to generate maximum value through idea generation and engagement experience. The Senior Consultant must achieve high personal billability. Do Consulting Execution An ambassador for the Wipro tenets and values, secures great feedback from multiple clients Consulting project Manager or equivalent coordinates teams of consultants, responsible for assuring quality of deliverables Flexible in approach, ability to coordinate resource with expertis...

Job Description Role Purpose Senior Consultants are able to leverage their experience to deliver discrete projects with minimal supervision. They demonstrate clear understanding of the clients business issues, detailing and tailoring consulting solutions to generate maximum value through idea generation and engagement experience. The Senior Consultant must achieve high personal billability. Do Consulting Execution An ambassador for the Wipro tenets and values, secures great feedback from multiple clients Consulting project Manager or equivalent coordinates teams of consultants, responsible for assuring quality of deliverables Flexible in approach, ability to coordinate resource with expertis...

Job Description Role Purpose Senior Consultants are able to leverage their experience to deliver discrete projects with minimal supervision. They demonstrate clear understanding of the clients business issues, detailing and tailoring consulting solutions to generate maximum value through idea generation and engagement experience. The Senior Consultant must achieve high personal billability. Do Consulting Execution An ambassador for the Wipro tenets and values, secures great feedback from multiple clients Consulting project Manager or equivalent coordinates teams of consultants, responsible for assuring quality of deliverables Flexible in approach, ability to coordinate resource with expertis...

Job Description Role Purpose Senior Consultants are able to leverage their experience to deliver discrete projects with minimal supervision. They demonstrate clear understanding of the clients business issues, detailing and tailoring consulting solutions to generate maximum value through idea generation and engagement experience. The Senior Consultant must achieve high personal billability. Do Consulting Execution An ambassador for the Wipro tenets and values, secures great feedback from multiple clients Consulting project Manager or equivalent coordinates teams of consultants, responsible for assuring quality of deliverables Flexible in approach, ability to coordinate resource with expertis...