2170 Csat Jobs - Page 20

Hiring for International Voice Profile Exp:- 1 To 6 Years Package :- Upto 7LPA 5 Days working 2 Rotational offs Both side cabs Loc :- Gurgaon\ Noida Parmeet kaur 9220511300 Email :- parmeetimaginators@gmail.com

We are looking for a skilled Quality Analyst to join our team in the BPO/Call Centre industry. The ideal candidate will have 2 to 6 years of experience and be based in Domestic. Roles and Responsibility Monitor and evaluate call quality to ensure high standards. Develop and implement quality control processes to identify areas for improvement. Collaborate with team members to provide feedback and coaching on performance. Analyze data and trends to identify patterns and opportunities for growth. Develop reports and metrics to measure quality performance. Participate in training and development programs to enhance skills and knowledge. Job Requirements Minimum 2 years of experience in a qualit...

BPO International Banking Support Voice process,1 year as a Team Leader on paper * Rotational Shifts *Manage team *Knows performance metrics *Motivates team Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!

Lead Operational performance on the ground while maintaining connection and engagement with cross functional teams. Be responsible for the creation of long-term strategies for achieving goals and delivering exceptional Stakeholder support Perform analysis on historical performance in areas such as efficiency, CSAT and Quality to ensure emerging trends are captured Standardize operations across multiple regional teams Collaborate with Program Managers to prioritize sprints based on impact Engage strategically with stakeholders to improve internal processes and the overall user experience The Experience You ll Bring Basic Qualifications ---- Graduation Is a must Excellent Verbal & Written Comm...

Independently managing end to end offer letter management. Handle new joiner s queries both over the phone and through email. Coordinate several areas of Payroll processing, BGV process, Onboarding, Relocation, Visa and interacting with vendors and the business. Effectively communicate with the vendors, candidates and internal team members while maintaining confidentiality. Candidate Experience Management: Provide best in class candidate experience through all candidate touchpoints. Execute the HR CORE processes through Workday ensuring that Organization Management (OM), Personnel Administration (PA) & Payroll related data accurately according to the global standard processes Process ownersh...

Min 6 months of international voice exp Location - Hadapsar (Pune) CTC - UPTO 6.0 LPA Only graduates / UG Notice Period: Immediate Joiners Only Night Shifts Both Way Cab Work Mode: Work from Office Contact - Divyanshi (8905115503) Perks and benefits Both Ways Cab INCENTIVES : upto 8000 monthly

Must have Min 2yrs exp as a Process Trainer from International Voice process BPO. Well Versed with TNA TNI Training Metrics Excellent Comms required US Shifts Call 8447780697 send CV monu@creativeindians.com

Must have Min 1.5yrs exp as Team Leader from International Voice Customer Support process BPO. Immediate Joiners Well Versed with KPI's. Excellent Fluent English Comms required US Shifts Call 8447780697 send CV monu@creativeindians.com

Walkin on Weekdays between: Monday to Saturday (10.30am to 6.30pm) Walkin date from 3rd October 2025 to 31st October 2025 Position Overview: The Quality Assurance Specialist for Back Office assists in the provision of consistent quality auditing services through the monitoring of the back-office workforce. This position represents, communicates and maintains the standards of quality assurance, in all aspects, and serves as a third-person arbiter of transaction monitoring performance. For back-office services, the Quality Assurance Specialist will conduct QA evaluation, and analysis and publish the Quality metric performance of the projects regularly. Minimum Qualifications: Education Require...

Role & responsibilities Interacting with customers for resolving billing issues International Chat Process US shift Preferred candidate profile Should be good in comms skills Minimum 12th pass , HSC Should be okay working in night shifts Should have atleast 1 year experience in international process. Whatsapp or call- 8381998035

Position Title: Senior Associate - NPS Analytics Reports To: Associate Manager-NPS Design & Analytics Role Level: CXO-4 Job Purpose Analyze NPS scores and verbatims received from customers across touchpoints and prepare detailed reports and verbatim-buckets to be shared with stakeholders for NPS improvement. Drive continuous coordination, discussion, action and feedback sharing across stakeholders. Key Accountabilities NPS Analytics Monitor all customer data to understand recurrent customer issues across various touch points Report customer insights that is easily understandable for leaders to initiate improvement in processes at various consumer touchpoints Improve overall service quality o...

Total 4 yrs out of this 1yr TL exp ON PAPER, max CTC 5LPA Inbound Customer Support Voice Process DOMESTIC SLA, AHT, Attrition, Shrinkage, CSAT, Quality Immediate Joiner Graduate Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile Work From Office-Bangalore Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Must Knows-English and Hindi Perks and benefits PF & ESIC plus Good Leave policy

Hiring for International Voice & Chat Process Technical Support / Customer Support / Sales Job Location: Jaipur & Gurugram (Work from Office) Experience: Minimum 6 months in customer service Freshers with excellent communication skills can also apply Qualification: Undergraduates & Graduates both eligible Shift: Night Shifts (US/International process) Working Days: 5 days working, 2 rotational offs Facilities: 2-way cab facility, good growth opportunities Joining: Immediate joiners preferred CTC depends upon performance in interviews plus exclusive incentives Contact Person: Ingita 7451823541

Role: US Voice Process Customer Support (Telecom) Location: Pune (Work from Office) CTC: Up to 4.92 LPA Shift: US Shifts (24*7) Working Days: 5 days working | 2 days off Notice Period: Immediate Joiners Only About the Role: We are hiring Customer Support Executives (International Voice) for a leading MNC for Customer Support process. This is a great opportunity to work in a dynamic, global environment handling customer queries and support for a major US Telecom provider. Eligibility : Experience: Minimum 6 months in International Voice / Semi Voice Process (B2C / B2B) Other: Must have prior experience in an Customer Service (voice support) Key Skills: Customer Handling / Customer Support Inb...

We are seeking a highly skilled Application Support Manager (or Associate Incident Manager) to join our support organization. As an Application Support Manager (or Associate Incident Manager) within Zycus Global Support organization, you will lead frontline support operations for our premium customers. You will be part of a global team, responsible for managing incidents, ensuring SLA adherence, and delivering a seamless support experience. This role demands strong leadership, incident management expertise, and a deep understanding of ITIL processes to ensure customer satisfaction and operational excellence. Key Responsibilities Lead and manage a Level 1 Technical Support team for Zycus cust...

Roles and Responsibilities Conduct call audits to ensure quality standards are met. Monitor calls for quality assurance purposes, providing feedback to agents on performance. Participate in call calibrations to align team members' understanding of quality expectations. Utilize QC tools such as CSAT, RCA, and 7QC to identify areas for improvement. Collaborate with the team to implement quality improvements through coaching and training. Desired Candidate Profile 1-5 years of experience in BPO/call center environment with a focus on quality analysis or monitoring. Strong knowledge of call center operations, sales audit processes, and quality management principles. Excellent communication skill...

Job Description Role & responsibilities: Should have 5+ years of exp in overall. Should be as a Team leader for at least 2 years on papers. Experience in Inbound process would be an added advantage. Should have good knowledge in calculation of Attrition, Shrinkage, AHT, SLA management. Should be aware in calculating Occupancy & Utilization for Voice process Language preferred: Malayalam & Hindi Candidate must be able to speak fluent in Malayalam or Hindi. Note: Interested candidates can send me your resume to the below email id or WhatsApp number. Email ID: NandhiniA1@hexaware.com Contact Number: 7358342513

Openings_ Assistant Manager Operations_ Chennai Minimum 2 -year experience as an Assistant Manager Voice Experience is mandatory. Overall experience of Minimum of 8+ year in BPO voice program from premium contact centers is required. Should have experience in managing team performance. Telecom experience would be added advantage Effective monitoring of champions and providing instant feedback on productivity issues wherever required. Complete administrative functions such as maintaining attendance, addressing disciplinary issues etc. Graduates from any stream or Global Equivalent degree Should be willing to work in 24*7 rotational shifts 5 days working, Rotational Week Off Location: Chennai ...

Job Summary: Senior Escalation Executive We are seeking a Senior Escalation Executive to manage and resolve high-priority customer complaints and escalations. The ideal candidate will be responsible for driving resolution across internal teams, ensuring customer satisfaction, and continuously improving the escalation process. Key Responsibilities: Own and manage Level 2/3 customer escalations received via email, social media, or call center. Analyze root causes and coordinate with cross-functional teams (Tech, Ops, Product, Finance) for swift resolution Maintain TAT and quality SLAs for escalated tickets Provide clear, empathetic, and professional communication to customers throughout the re...

Job description Opening_Team Leader - Operations (Domestic E-Commerce Inbound) _Coimbatore, Tamil Only Immediate joiner or with max 30 days of notice 5 days working with 24/7 rotational shift. Looking a candidate with overall Minimum 4-8 years of experience in those as a TL for voice Process should at least 1 to 2 year on paper. Voice Experience -Mandate E-Commerce Domain Experience - Added advantage. Good communication Budget - INR 4.3L Should know KPI/KRA/Attrition/Shrinkage/Occupancy/CSAT/DSAT/SLA/AHT. Graduation - Mandate Only immediate joiner. Inbound Should have prior experience of handling voice process Responsible for meeting the SLA targets Excellent real time management skills Ensu...

Job description Opening_Assistant Manager- Operations (Domestic E-Commerce Inbound) _Coimbatore Only Immediate joiner or 15 to 30 days of notice 5 days working with 24/7 rotational shift. • Looking a candidate with overall Minimum 7-10 years of experience in those as an AM for voice Process should at least 1 to 2 year on paper. • Voice Experience -Mandate • E-Commerce Domain Experience - Added advantage. • Good communication • Budget - INR 6.5 L • Should know KPI/KRA/Attrition/Shrinkage/Occupancy/CSAT/DSAT/SLA/AHT. • Graduation - Mandate • Only immediate joiner. • Inbound • Should have prior experience of handling voice process • Responsible for meeting the SLA targets • Excellent real time ...

Document all client interactions, troubleshooting steps, and resolutions accurately. Contribute to the knowledge base by creating and updating support articles and FAQs for common international queries. Manage client expectations and communicate effectively across different time zones and cultures. Requirements Qualifications 1+ years of verifiable experience as a Marketing Executive role, specifically serving international clients or global markets . Proficiency in English (written and spoken) is mandatory. Exceptional cross-cultural communication skills and high emotional intelligence. A dedicated, self-motivated professional who can work effectively in a nbsp; hybrid work setting.

Key Responsibilities : Create and implement a clear vision and roadmap for delivering world-class customer experience. Own the customer journey end-to-end , mapping touchpoints and analyzing feedback across channels (chat, tele-calling, etc.). Define, track, and cascade CX metrics including CSAT, NPS, and retention across the organization. Proactively identify risks and failure points and collaborate with product, operations, and growth teams to resolve them. Lead escalation management and ensure effective service recovery. Partner with the operations design team to drive continuous improvement in SOPs and service standards. Build and manage strong stakeholder relationships across internal t...

Job Opening: Phone Banking Officer (Bank Payroll) Location: Andheri / Thane / Vashi Shift: Day Shift | Work from Office Salary: Up to 4 LPA (Based on Interview) Process: Inbound / Outbound Graduates (Freshers can apply) Call 7738521154 Sanika Required Candidate profile Handle inbound and outbound customer calls professionally Assist customers with account queries, transaction details & basic banking services Escalate unresolved issues to the appropriate department Perks and benefits Bank Payroll Bonus Many more

Hello Job-Professionals! Greetings of the Day! Join a leading multinational BPO as a Team Leader, where your 3+ years of BPO experience and 1+ year as a Operations Team Lead. Location - Lucknow Salary -4 lpa ( Depending upon last drawn) Responsibilities: Lead, coach, and motivate a team of BPO professionals to achieve operational goals. Monitor team performance, track key performance indicators (KPIs), and ensure individual and team targets are met or exceeded. Conduct regular team meetings to communicate targets, performance feedback, and process updates. Provide ongoing training and development opportunities to team members to enhance their skills and knowledge. Identify performance gaps a...