2163 Csat Jobs - Page 2

We are actively hiring for Team Leader!!! Location - Malad, Mumbai Shifts - Rotational Shifts (5 days working with 2 rotational weekoffs) HSC cleared can also apply - Immediate Joiner preferred Roles and Responsibilities:- Need 1 year on paper experience as a TL. Someone who has managed domains like Insurance / Property valuation. Manage daily operations of the team, ensuring efficient handling of customer queries and issues. Oversee shrinkage management to minimize losses and optimize productivity. Develop and implement strategies to reduce attrition rates through effective employee engagement initiatives. Ensure seamless escalation processes for complex cases and maintain high levels of CS...

We are actively hiring for Team Leader!!! Location - Malad, Mumbai Shifts - Rotational Shifts (5 days working with 2 rotational weekoffs) HSC cleared can also apply - Immediate Joiner preferred Roles and Responsibilities:- Need 1 year on paper experience as a TL. Manage daily operations of the team, ensuring efficient handling of customer queries and issues. Oversee shrinkage management to minimize losses and optimize productivity. Develop and implement strategies to reduce attrition rates through effective employee engagement initiatives. Ensure seamless escalation processes for complex cases and maintain high levels of CSAT (Customer Satisfaction). Monitor KPIs such as AHT, SLA, and roster...

Min 2yr BPO Quality Manager Exp on the paper, AM/DM cannot apply Manage BPO Quality Team Call Callibration, Audit, Score , CSAT Call/WhatsApp CV Deepshikha 8368531573 Must Knows-English and Telugu Required Candidate profile Work from Office-Hyderabad only not Visakhapatnam neither Bangalore. Apply those who can relocate in Hyderabad Call/WhatsApp CV Deepshikha 8368531573 Must Knows-English and Telugu

MIN 3YR EXP, 1 yr AS BPO QA ON paper exp In International Customer Support Voice Process Audits calls ,audit reports, Call Calibration IMMEDIATE JOINER Call Whatsapp AMIT 8851792136, Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy

Key Responsibilities • Drive service excellence across dealer field service operations • Monitor dealer performance on key KPIs (MTTR, CSat, Response rates , Service quality). • Implement company service processes, tools, and systems across the dealer network. • Conduct periodic audits of dealer for infrastructure, process adherence, and site audits for I&C. • Support dealers in resolving complex technical issues and escalations. • Conduct training and capability-building programs for dealer service teams. • Ensure effective warranty administration and policy compliance. • Review of dealer service reports to ensure quality service and facilitate lead generation for spare part business. • Wor...

Job description Role & responsibilities: Interface with Customers via Inbound/Outbound calls for the purpose of Selling the products like Credit card/Insurance/Travel packages *Greet Customers in a courteous, friendly, and professional manner using agreed upon procedure s. *Clarify Customer requirements; probe for and confirm understanding of requirements. Candidate Profile- *Undergrad and Fresher can apply too. *Excellent verbal and written communication skills. *Day Shift (6 days working) Requirements: Previous experience in BPO sales or customer service is highly desirable. Excellent communication skills, both verbal and written. Strong persuasive and negotiation abilities. Ability to wor...

Immediate Openings for Team Lead _Navi Mumbai Should have minimum 4+ years of experience in BPO. Should be designated as a Team leader for at least 2 years on papers. Experience in Inbound process would be an added advantage. Should be able to calculate CSAT, SLA, Attrition, Shrinkage, AHT. Should be aware of Occupancy and Utilization formulas. Candidate should be good in communication. A candidate from finance background would be an added advantage Location: Preferred Navi Mumbai Based Candidates. Interested candidates can share your resume to below email id Or WhatsApp number Email Id: NandhiniA1@hexaware.com Contact Number: 7358342513

Customer Interaction & Query Handling Respond promptly to customer queries via email, calls, and social channels. Maintain professionalism and empathy in every interaction. Ensure first-contact resolution (FCR) and high customer satisfaction (CSAT). Online Reputation Management (ORM) Monitor and respond to c ustomer reviews on the Play Store and social media in a professional, brand-aligned tone. Escalate recurring issues or negative reviews to relevant teams with actionable insights. Process Management Manage POD (Proof of Delivery) follow-ups, maintain the business tracker, and coordinate with internal teams for closures. Raise requirements and follow up on pending items proactively. Repor...

Customer Service Executive Kolkata Location Location: Kolkata, West Bengal Qualification: UG\Grad Job Type: Full-time Working Days: 5 days a week Week Off: Rotational Shift: Rotational shifts Salary: Freshers: 3,00,000- 3,60,000 per annum Experienced (1+ year): 3,80,000 -4,10,000 per annum Additional Benefits : One side cab facility One side travel allowance Attractive performance-based incentives Job Role & Responsibilities: *Handle customer queries and provide effective resolutions through calls, emails, or chat. * Maintain a high level of professionalism and empathy while interacting with customers. * Ensure customer satisfaction by providing accurate information and timely updates. * Rec...

Quality Analyst Location-Gurgaon Please share your cv at surbhi.malhortra@nlbtech.com Manage and implement quality processes Collaborate with service delivery teams, to implement quality improvement initiatives Ensure process meets and exceeds Quality & Related KPI Conduct error root cause analysis, present findings, and recommendations to the stakeholders Training needs identification, Conduct Training/Audit and Up skill resources Facilitate Quality and Compliance team to perform various audits and follow ups based on the observations highlighted Study the process, identify, and implement process improvement initiatives through projects Support cross location teams Experience and Desired Sk...

Overview Were looking for a hands-on professional to lead transformation for the IT Operations team at PepsiCo through voice automation, AI-driven interactions, and 3CLogic integrations. This role focuses on designing, implementing, and optimizing voicebot and contact center automation solutions that enhance user experience, minimize manual effort, and boost overall service efficiency. Responsibilities Voicebot Strategy & Design Identify high-volume and high-impact voice processes suitable for automation. Design conversational flows and intents for Voicebots integrated with 3CLogic and ServiceNow (or similar platforms). Collaborate with business teams to define user journeys, intents, and ex...

Total 3yrs out of this 1yr TL exp ON PAPER, max CTC 7.8 LPA Inbound Customer Support Voice Process International SLA, AHT, Attrition, Shrinkage, CSAT, Quality Immediate Joiner Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile Work From Office-Kolkata/NCR . those wo can relocate to Kolkata can also apply Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy

Customer Support Executives for UK process. Handle inbound calls, resolve queries, ensure customer satisfaction. Excellent English, 2+ yrs intl voice exp, grads only. Shift: 1 PM–11 PM IST, WFO, 5-day week. Competitive pay & growth opportunities.

Job description Job Title: Team Leader Customer Service (Inbound Voice Process, B2C) Work Location: Mumbai (onsite role) ,Hyderabad & Kochi Department: Customer Support / Contact Center Reports to: Manager / Operations Head Job Summary: We are seeking an experienced Assistant Manager Customer Service to oversee a team of 10+ inbound customer service executives in a B2C voice process environment. The role involves driving service excellence, ensuring process compliance, handling escalations, and mentoring the team to deliver superior customer experiences. Key Responsibilities: Team Leadership & Management Lead, coach, and manage a team of 10+ customer service associates. Monitor daily perform...

Should have minimum 5+ years of experience in BPO. Should be designated as a Team leader for at least 2 years on papers. Experience in Social Media Escalation and ORM is Mandatory. Should be able to calculate CSAT, SLA, Attrition, Shrinkage, AHT. Should be aware of Occupancy and Utilization formulas. Candidate should be good in communication. Location: Preferred Navi Mumbai Based Candidates. Intersted can share resume on - 6260351725 Bhawna Bhawnas1@hexaware.com Regards Bhawna

Job Summary We are looking for an experienced and dynamic Team Leader (TL) with a strong background in International Telecom BPO operations . The ideal candidate will lead a team of agents to deliver exceptional performance in customer service, sales, or technical support for telecom clients, ensuring achievement of KPIs and maintaining high-quality standards. Key Responsibilities Lead, motivate, and manage a team of BPO agents handling international telecom processes (voice/non-voice). Monitor team performance, track metrics (AHT, CSAT, FCR, Quality, etc.), and ensure targets are consistently met. Conduct regular coaching, feedback sessions, and performance reviews to improve individual and...

We're Hiring: Team Leader Data Annotation Location: Gurgaon | Shifts: Flexible | Experience Required: 1+ year as a Team Leader (on paper) Join IGT Solutions Pvt Ltd , a global leader in IT & BPM services for the Travel, Transportation, and Hospitality industries, and help us shape a safer digital world through effective content moderation. What Youll Be Doing: • Lead a team of 1015 agents handling image and video moderation (including afflictive content) • Drive productivity (>1000 cases/agent/day) and maintain 99% accuracy • Conduct 1:1s, weekly reviews, EWS & IDP discussions • Provide actionable data-driven insights to improve team performance • Deliver regular coaching, audits, and feedba...

We're Hiring: Team Leader Content Moderation (COMO) Location: Gurgaon | Shifts: Flexible | Experience Required: 1+ year as a Team Leader (on paper) Join IGT Solutions Pvt Ltd , a global leader in IT & BPM services for the Travel, Transportation, and Hospitality industries, and help us shape a safer digital world through effective content moderation. What Youll Be Doing: • Lead a team of 1015 agents handling image and video moderation (including afflictive content) • Drive productivity (>1000 cases/agent/day) and maintain 99% accuracy • Conduct 1:1s, weekly reviews, EWS & IDP discussions • Provide actionable data-driven insights to improve team performance • Deliver regular coaching, audits, ...

J ob Title: Team Leader International Process- Location: Bangalore Work Mode: Work From Office (WFO) Working Days: 5 Days a Week Shift: Flexible for 24x7 Environment Job Summary: We are seeking an experienced and dynamic Team Leader with strong background in managing international customer support operations. The ideal candidate will lead a team of 15-20 members, driving performance and productivity while maintaining high standards of customer satisfaction. Key Responsibilities: Lead and manage a team of 15-20 team members in an international voice or non-voice process. Drive performance metrics including productivity, quality, shrinkage, attrition , and AHT targets based on tenure buckets. ...

Total 6 Yrs exp out of this 2 yrs exp as a Assistant Manager Quality Call Callibration CSAT Manage Team of QA Count of Audit Quality Score Work from Office Lucknow only not for Delhi/NCR neither kolkata...Apply those who can relocate in Lucknow Required Candidate profile Work from Office Lucknow only not for Delhi/NCR neither kolkata...Apply those who can relocate in Lucknow... Call or Whatspp cv Sri 8851792136 Neha 8287267407

Trainer/Process Trainer /Soft skills Trainer BPO International Voice Process TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/ WhatsApp cv if you have banking process exp to Sri 8851792136 Neha 8287267407 Required Candidate profile WFO Only Call/ WhatsApp cv if you have banking process exp to Sri 8851792136 Neha 8287267407

The ONESOURCE Professional Services team is responsible for the delivery of implementation projects for new customers using the ONESOURCE suite of tax and accounting products. We are seeking consultants based in Bangalore to work with the Professional Services team across Australia, servicing primarily Australian customers. You will also have the in-person support of a team and major office based in Bangalore. This role is partly remote, partly in-office and will work closely under the guidance of more senior consultants. Initially, the role will focus primarily on designing, configuring and building templates and financial reports in ONESOURCE Statutory Reporting, and requires a consultant ...

Key Job Description: 2-4 years experience in a customer-facing, technical roles in either SaaS, Ecommerce, or Marketing automation technology Manage a portfolio of existing accounts by maintaining engagement and utilizing value-based account management techniques for retention and growth. Lead the onboarding process for new clients and work on any new implementation requirements Conduct regular business review meetings (weekly/monthly/quarterly, as needed) with C-level executives to incorporate account performance metrics, industry insights, best practices for customers, and identification of areas for improvement and growth opportunities. Serve as the initial point of contact for escalated ...

Role Overview: As a Software Developer at Wipro Limited, your role involves designing, testing, and maintaining software programs for operating systems or applications to be deployed at client ends. You will ensure that the software meets 100% quality assurance parameters. Key Responsibilities: - Understand the requirements and design of the product/software - Develop software solutions by studying information needs, systems flow, data usage, and work processes - Investigate problem areas throughout the software development life cycle - Facilitate root cause analysis of system issues and problem statements - Identify ideas to improve system performance and impact availability - Analyze clien...

Role & responsibilities Interacting with customer for resolving billing issues Interacting Chat Process US shift Preferred candidate profile Shud be good in com skills Minimum 12th pass, HSC Shud be ok working in night shifts Shud have atleast 1 year experience in international process Whatsapp or call - Harshita (8381998035)