1530 Csat Jobs - Page 2

BPO International Banking Support Voice process,1 year as a Team Leader on paper * Rotational Shifts *Manage team *Knows performance metrics *Motivates team Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!

As a Team Leader for Technical Support Engineers, you will be responsible for managing a team of technical support engineers. Your core responsibilities include directing, administering, and controlling day-to-day operations to ensure compliance with company and regulatory guidelines. Your primary focus will be on providing high-quality service and an extraordinary customer experience. - Direct, administer, and control day-to-day operations of the technical support team - Ensure compliance with company and regulatory guidelines - Provide high-quality service and an extraordinary customer experience You will be tasked with managing staffing levels by implementing appropriate hiring and attrit...

Role & responsibilities Conduct new hire training and soft skills / Negotiation skill training Should complete monthly cyclic activities including refresher training, update training and PKT Sensitize to training needs / understand learning requirements of different learning groups Liaison with the Quality and Operations to identify, screen and execute process improvement plans Ability to execute training tasks / assignment on short notice Interested to deliver and contribute towards process improvement Take accountability for new hires performance during the OJT period, including attrition . Monitor calls of each advisor every week ,during OJT and provide immediate feedback to the advisors ...

Role Summary We are looking for an enthusiastic Team Leader at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements . What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 1520 to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Coaching : Reviewing and monitori...

Manage inbound/outbound calls to address customer queries and issues. Deliver accurate solutions while maintaining professionalism. Adhere to call scripts, quality standards, and company policies. Update customer records and meet performance targets. Required Candidate profile Freshers Graduates can apply Excellent Comm skills - MUST HAVE Ok with Rotational Night shifts. Perks and benefits Salary: 20K to 45K P/M Q.Incentives Cabs Insurance

Hiring Team Lead for domestic process Location- Zirakpur Salary- 25k to 30k Exp -4+ years experience with bpo industry and must have exp as a Team Lead also Call/WhatsApp@7986969965

As a General Manager - Operations, you will be responsible for leading a team of Operations Leads and ensuring customer delight. You will coordinate with design and the production team to keep them in alignment with the committed timelines for your cohort/ city. You will manage internal stakeholders such as Finance, Vendor teams, Installer teams etc to ensure they get the required support to meet the customer promised timelines and quality standards. Roles and Responsibilities Own the customer experience completely post booking of project till the time of handover. Act as a highest point of escalation for your region and ensure any of the issues highlighted by the customers are resolved with...

Hiring for International Voice Process & Service desk - Pune/Bangalore/Hyderabad Min 1yr International Voice Exp or Service/ Technical Desk Exp Mandate Rotational Shifts | 5 Days WFO Salary: 5.5 to 7 LPA F2F Interview Only Call Ms. Latika: 9810996899 Required Candidate profile Need excellent communication Skills | Graduates Only UAN Check is Mandate Need immediate joiners Whats App Resume: 9810996899

Customer Support – International Voice Process Location: Bangalore & Pune 5 Days Working, 2 Days Off Both Side Cab Facility Graduation Mandatory Salary: 3.75 to 5.75 LPA HR Mayur-7357769199

Total 6 Yrs exp out of this 2 yrs exp as a Assistant Manager Quality Call Callibration CSAT Manage Team of QA Count of Audit Quality Score Work from Office Lucknow only not for Delhi/NCR neither kolkata...Apply those who can relocate in Lucknow Required Candidate profile Work from Office Lucknow only not for Delhi/NCR neither kolkata...Apply those who can relocate in Lucknow... Call or Whatspp cv Sri 8851792136 Neha 8287267407

Hiring Immediate joiners!! Gurgaon and Noida based leading MNC BPO: Manya: 6386120495 Vanshika : 8527699283 In case not able to connect WhatsApp your resume @ 9451173720 Direct Interview with Company HR's *No Placement Charges* Required Candidate profile 1:Any Grad/Ug 2:Fresher/Experienced (Must have relevant Documents) 3:24x7 Shifts//Cabs in odd hours 4:Immediate Joiners Preferred 5:Salary CTC 2-5.5 LPA (16-37K In-hand) 6:Excellent Spoken English Perks and benefits PF ESIC PLI's TA Appraisals Medical Insurance Cabs

Role Overview: As a Tech Support Intern at Bynry Inc., you will play a crucial role in ensuring smooth and reliable experience for utility customers using Smart360, the smart, cloud-based SaaS platform. Your main responsibility will be to provide reliable support at L1/L2 levels, efficiently manage escalations, and contribute to achieving exceptional customer satisfaction. This internship serves as a launchpad for individuals interested in technical support, SaaS workflows, and customer-facing problem-solving. Key Responsibilities: - Handle Level 1 and Level 2 technical support tickets with adherence to SLAs. - Diagnose, troubleshoot, and document root causes of issues. - Prepare detailed es...

Job Title: Team Lead Location: Ghansoli Experience: Overall 5 years and minimum 18 months experience as a Team Leader in BPO/Call Centre Industry: Customer Service - Inbound Employment Type: 6 days working 1 rotational week off Roles and Responsibilities: Lead and motivate a high-performing sales voice team to achieve targets. Monitor team metrics, provide feedback, and drive performance improvements. Guide team members in their career progression through coaching and support. Manage change requests and ensure smooth implementation. Work independently with minimal supervision to meet business objectives. Foster a positive and collaborative team environment. Ensure team clarity on KRAs and in...

Role Purpose Principal Consultants are expected to have a deep area of consulting expertise, with a good understanding of the clients business landscape and an ability to manage the delivery of consulting solutions that achieve clear business value. The role may have managerial responsibilities in leading a team of consultants and managing quality and internal compliance in business operations. Principal Consultants develop and support closure of sales opportunities through their consulting expertise and client relationships. The Principal Consultant must achieve high personal billability. Do Consulting Execution An Ambassador for Wipro tenets and values Consulting Project manager or equival...

Role: The purpose of the role is to provide assurance on the quality of deployment for the assigned accounts and support in establishing mechanisms that enhance and sustain customer satisfaction levels. The role is expected to support in enhancing customer advocacy by predicting and preventing customer escalations & dissatisfactions and drive a culture of continuous improvement in the assigned accounts. Do: Implement deployment quality strategy for the assigned Accounts Provide inputs in the development of strategy for the assigned accounts while considering the quality standards, client expectations, quality, and monitoring mechanisms Review and reallocate the priorities to align with the o...

Quality Team Lead - Non Voice We are seeking an experienced Quality Team Lead - Non Voice to lead our quality team and ensure high-level service quality for our non-voice operations The ideal candidate will have a strong background in quality assurance, excellent analytical skills, and the ability to drive quality initiatives Location Coimbatore Responsibilities Leading the Quality team to achieve high-level service quality for non-voice operationsConducting quality audits to identify gaps and opportunities for improvementAnalyzing and interpreting metrics such as AHT (Average Handling Time), CSAT (Customer Satisfaction), and FCR (First Contact Resolution) to drive quality initiativesDevelop...

- Monitor daily/weekly/monthly KPI (AHT, CSAT, SLA, Quality scores, Productivity, etc) - Client and organizational targets. - Provide timely feedback and conduct performance review. - Identify low performers and create performance improvement plans.

Role & responsibilities: Outline the day-to-day responsibilities for this role. Preferred candidate profile: Specify required role expertise, previous job experience, or relevant certifications.

Hiring for QA. Languages Required (Any one):English & Hindi, Job Description:We are looking for a detail-oriented and experienced Quality Analyst (QA) from the BPO sector who is worked in Sales or Banking, The ideal candidate will be responsible for monitoring and evaluating customer interactions to ensure the highest quality standards are maintained across all communication channels. Key Responsibilities: Monitor calls, chats, and emails to assess the quality of service delivered Identify gaps in agent performance and suggest improvements Provide constructive feedback and coaching to agents Maintain audit reports and track quality metrics Collaborate with training and operations teams to im...

Job Title: Team Lead - BPO Operations Company: Cyfuture India Pvt Ltd Location: Mahape/Ghansoli (Navi Mumbai) Salary: 25,000 - 30,000/- per month Job Summary: Cyfuture India Pvt Ltd is seeking an experienced Team Lead to oversee BPO operations, ensuring seamless delivery of customer service and support. The successful candidate will lead a team, drive performance, and maintain high-quality standards. Key Responsibilities: 1. Team Management: Lead, motivate, and develop a high-performing team of customer service representatives. 2. Operational Excellence: Ensure adherence to processes, quality standards, and productivity targets. 3. Customer Service: Oversee customer interactions, resolving c...

Total 4 yrs out of this 1yr TL exp in Mutual Fund SLA, AHT, Attrition, Shrinkage, CSAT, Quality Immediate Joiner Graduate Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile Work From Office-Bangalore..1yr TL exp in Mutual Fund Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Must Knows-English and Hindi Female candidate Perks and benefits PF & ESIC plus Good Leave policy

Send resume: Raveena@wissenpro.com | Call: 70320 46318 Job Description: We are seeking an experienced Team Leader to oversee day-to-day operations in our BPO/KPO environment. The ideal candidate will be responsible for driving team performance, managing key metrics such as Attrition, Shrinkage, AHT (Average Handle Time), CSAT, and SLA compliance , and ensuring high levels of employee engagement and client satisfaction. Key Responsibilities: Lead and manage a team of associates to achieve defined KPIs. Monitor and control Attrition, Shrinkage , and ensure optimal resource utilization. Track and improve AHT , FCR (First Call Resolution), and quality scores. Conduct regular team meetings, coach...

As a Functional Support Manager at SCLEN.ai, your role involves defining and implementing customer support strategies to enhance satisfaction and retention across platforms like SAP and Analytics. Your key responsibilities include: - Leading the execution of customer support strategies aligned with organizational goals - Improving service delivery and resolution timelines - Serving as the primary contact for key clients, managing their expectations, and advocating for their needs within the organization - Tracking and enhancing customer satisfaction and NPS scores - Managing the customer support team, fostering a collaborative culture, and ensuring resource allocation for project demands - M...

Candidates should be from BPO/BPM Background Total Experience - 11+yrs Relevant Experience - 1+ yrs (Manager on paper) Education - Any Graduate or 4 years Diploma Shifts - US (24x7) 5 days working Handling AM's & TL's Location: Sec.30; Gurugram College degree in Business Management/Administration or equivalent combination of education and directly related experience 4 or more years of directly related experience, including 2 or more years of supervisory experience. Strong leadership skills with the ability to manage large groups of people. Strong verbal/written communication and facilitation skills. Strong interpersonal skills and experience demonstrating successful customer relationship man...

Must have Min 1+yrs exp as a Team Leader from International Voice Banking Process BPO. Must know KPI's KRA's & Operations Metrics US Shifts Excellent Comms Required Call 8447780697 send CV monu@creativeindians.com