2170 Csat Jobs - Page 19

Opening_ Assistant Manager Quality_ Coimbatore Minimum 1 -year experience as an Assistant Manager - Quality Voice Experience is mandatory. Overall experience of Minimum of 8+ year in BPO voice program from premium contact centers is required. Should have experience in managing team performance. Telecom and E-Commerce experience would be added advantage Effective monitoring of champions and providing instant feedback on productivity issues wherever required. Complete administrative functions such as maintaining attendance, addressing disciplinary issues etc. Graduates from any stream or Global Equivalent degree Should be willing to work in 24*7 rotational shifts 5 days working, Rotational Wee...

Job Description Role Purpose Consultants are expected to complete specific tasks as part of a consulting project with minimal supervision. They will start to build a core areas of expertise and will contribute to client projects typically involving in-depth analysis, research, supporting solution development and being a successful communicator. The Consultant must achieve high personal billability. Do Consulting Execution An ambassador for the Wipro tenets and values Work stream leader or equivalent and coordinates small teams Receives great feedback from the client Client focused and tenacious in approach to solving client issues and achieving client objectives Organises work competently an...

Designation : Team Lead / AM / DM Work Station: Chennai ( Adyar ) Shift : General Shift - 09:30 to 06:30 Roles and Responsibilities Manage a team of associates to achieve Service and Sales Deliverables, ensuring effective communication and collaboration among team members. Oversee daily operations, including scheduling, training, and performance management to maintain high levels of productivity. Develop and implement strategies to reduce shrinkage and attrition rates, improving overall efficiency in operations. Monitor key performance indicators (KPIs) such as AHT, SLA management, KRA achievement, and sales team leadership to drive business growth. Ensure compliance with company policies an...

As a Sr. Customer Experience Supervisor at our company, you will play a crucial role in overseeing the development and implementation of detailed technology solutions for clients using company products, outsourced solutions, or proprietary tools. Your responsibilities will include defining client needs, developing proposals to meet those needs, and overseeing the implementation of project solutions. Additionally, you will be actively involved in managing and leading people, ensuring the efficient operation of the function. Key Responsibilities: - Manages the operational and product performance per customer contracts. - Drives program execution to meet desired performance as measured by defin...

Role Overview: As a Key Accounts Management Associate at Zoconut, your mission is to onboard, implement solutions, and support key customers in successfully scaling on the platform. Your primary goal will be to assist Diet & Nutrition Businesses in seamlessly transitioning their processes onto Zoconut, driving product adoption, and ensuring customer retention. You will play a crucial role in managing the onboarding phase for assigned accounts, providing proactive support, and spearheading implementation projects for larger customers. Your efforts will focus on driving product adoption to increase customer retention rates and revenue growth. Key Responsibilities: - Implement and follow custom...

As a Quality Analyst - Team Lead at IBST LABS in Mumbai, your role will involve leading quality analysis processes, facilitating team communication, managing financial aspects, conducting research, and leveraging analytical skills to optimize operational efficiency. Key Responsibilities: - Minimum 1 year of experience as a TL (on paper) - Proficient in International Voice Process - Skilled in people management and Excel - Experience in managing attrition, shrinkage, CSAT, AHT, NPS & more - Strong communication, leadership, and adaptability skills - Lead and motivate your team to achieve operational KPIs - Drive process enhancements and ensure client satisfaction - Monitor performance, offer ...

Require Min 1 Year in International Voice Support (Mandatory) Any UG/Grad Up to 6.75 LPA + Incentives 24*7 US Rotational Night Shift Both Way Cab WFO | 5 Working Days Notice - Immediate Joiners only Only Walkin Interview Diksha - 8079009780

Job Title: Team Leader BPO Domestic Operations Job Summary: We are seeking a dynamic and experienced Team Leader to oversee and optimize our BPO operations. The ideal candidate will be responsible for managing daily operations, ensuring SLA and KPI targets are consistently met, and maintaining critical metrics such as shrinkage, attrition, and schedule adherence. Key Responsibilities: Manage day-to-day operations across assigned BPO processes (voice, non-voice, and back-office). Ensure adherence to SLAs, KPIs, and quality benchmarks. Lead, mentor, and manage a team of agents to achieve individual and team goals. Monitor and manage key performance metrics including attrition, shrinkage, quali...

Lead and motivate a high-performing sales voice team to achieve targets. Monitor team metrics, provide feedback, and drive performance improvements. Guide team members in their career progression through coaching and support. HR Priyanka-86383 30959 Required Candidate profile - Overall 5 years of experience and Minimum 2+ years' experience as a Team Leader - The process runs 24/7 with 1 rotational off. - The candidate should be from the customer service voice domain.

HIRING FOR CS-VOICE PROCESS Exp- 0 to 8 Years Pkg- Fresher (2.25 LPA) Pkg- 1 to 8 Yrs (5 to 7 LPA) Only Grads Rotational Shift || both side cab HR Parmeet-9220511300 Email-parmeetimaginators@gmail.com

Job description: Team Lead & SME - Social Media Escalations (Non-Voice)Location: Bangalore Salary: 3.5 LPA to 4.5 LPA Working days: 6 days a week with rotational off Experience required: Prior experience in social media compliance or escalations (non-voice) is mandatory. Contact: Charlie HR - 7330616341 (Only WhatsApp Mention for which role your applying social media TL OR SME) Joiner preference: Immediate joiners only. Overview We are seeking a highly experienced and motivated individual to join our team in Bangalore as a Team Lead and Subject Matter Expert (SME) for Social Media Escalations. The successful candidate will be responsible for overseeing a team of specialists who handle and re...

Policybazaar is looking out for Call Quality Analysts .(Call Auditing) Designation - Quality Analyst/ Sr. Quality Analyst Job location- Kochi Experience - 1+ Years Role Description This is a full-time on-site role as a Call Quality Analyst at Policybazaar.com in Gurugram. The role involves monitoring, evaluating, and providing feedback on call interactions to ensure quality standards are met. Qualifications Excellent verbal and written communication skills Strong attention to detail and analytical skills Experience in customer service or call center operations Knowledge of quality assurance processes and tools Ability to work in a fast-paced environment and meet deadlines Proficiency in Micr...

TEAM LEADER || INTERNATIONAL BPO || Gurgaon On Papers Candidate Will Get the Designation Of Assistant Manager But Roles Will Be of Team Lead Mandate - Need 1 + Yrs of Exp as a Team Lead in to International BPO ( Mandate) For - Gurgaon CTC - Up to 11 LPA Under Graduates Can Also Apply Willingness to work in rotational shifts and on rotational offs Excellent verbal and written communication skills 5 Days Working Opportunity to work in a fast-paced, international work environment Immediate Joiners/ 15 Days notice holders Work from Office Experience working into BPO Domain is a MUST Should have experience in Team Handling- Attrition, Shrinkage, CSAT, SLA Management Overall 3+ years in BPO/ Conta...

Hiring for Customer Support Night Shift (Immediate Joiners Only!) LOCATION- BENGALORE Work Mode: Work from Office (WFO) Transport: 2-way cab (within 35 km hiring zone) Who Can Apply: Freshers & Experienced candidates For experienced: Customer Support background required UG / Graduate Work Details: 5 Days working, 2 Days rotational off Shifts: Night Shift Interview Mode: Virtual Interview Rounds: HR Versant (60%) Ops Salary: Decent Good Package up to 4.25 LPA Drop your resume at 9251688424 (Chanchal) References are highly appreciated!

Min 3yr exp as Soft Skills Trainer/ Trainer /Communication Trainer BPO Training Matrices, TNA, TNI, TTT, NHT/ PKT/Refresher IMMEDIATE JOINER GRADUATE NON BPO EXP cant apply Call /Whatsapp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile Pls read above &Call /Whatsapp cv to Sri 8851792136 Neha 8287267407

This Position reports to:HR Operations Team Lead - ELC Your role and responsibilities Your responsibilities Independently managing end to end offer letter management. Handle new joiners queries both over the phone and through email. Coordinate several areas of Payroll processing, BGV process, Onboarding, Relocation, Visa and interacting with vendors and the business. Effectively communicate with the vendors, candidates and internal team members while maintaining confidentiality. Candidate Experience Management: Provide best in class candidate experience through all candidate touchpoints. Execute the HR CORE processes through Workday ensuring that Organization Management (OM), Personnel Admin...

Hiring for Leading MNC U.S. Insurance Process Designation: Associate Customer Support / Client Servicing Salary: Up to 7 LPA Location: Kormangla , Electronic City , Hebbal, Bangalore Job Description: Handle customer queries and service via voice support. Provide end-to-end client servicing with a focus on accuracy and empathy. Ensure timely resolution of customer issues while maintaining quality and compliance standards. Work closely with internal teams to manage escalations and deliver exceptional service. Maintain detailed records of interactions in the system for audit and follow-up. Eligibility: Any Graduate Minimum 1 year of International Voice Experience No Career Gaps Stable Employmen...

Work From Home: International Voice Process (Mortgage Loan Depot) Process: Mortgage Loan Depot Role: International Voice Customer Support Requirements: Minimum 1 year of international Voice experience (Customer Support) Night shift availability Education: Only Graduates (No BE/BTech) Candidates must be from Bangalore or Chennai Strong communication skills Job Details: Location: Chennai (Permanent Work from Home) CTC: 3.5 LPA 5 days working, 2 days rotational off Interview Rounds: HR + Operations System will be provided by the company Permanent WFH opportunity Contact: Varsha 9251688428

Role: International Chat Process (US Customer Support) Location: Bangalore (Work from Office) Shift Timings: US shifts Working Days: 5 Days a Week (2 Days Off) Transport: 2-Way Cab Facility Joiners: Only Immediate Joiners will be considered Eligibility Criteria: Freshers or Minimum 1 year of experience in Customer Support Freshers with excellent communication skills can also apply Undergraduates can apply Key Skills Required: Customer Handling and Inbound Call Management Understanding of CSAT, AHT, and BPO Metrics Excellent verbal communication in English Ability to deliver results under pressure CTC: Up to 4.22 LPA CONTACT: Sanjana- 9251688426

Customer Support: Voice Process | Work from Office | Day Shifts | Bangalore We are hiring for a Voice Sales Process in Bangalore. If you have strong communication skills and a passion for sales, this is the right opportunity for you! Requirements: Min. 1 year experience in Customer Service or Sales Excellent communication Skills Qualification: 12th pass & above 6 days working | Rotational day shifts | 1 weekly off Benefits: CTC up to 27,000 Incentives up to 80,000 Attendance Bonus + Perks Contact: Zainab- 9251688430

A Team Leader manages and motivates a team of customer service representatives, ensuring they meet performance targets and deliver excellent service. They handle escalated customer issues & monitor key performance indicators (KPIs).

We are seeking a Call Quality Analyst with 3+ years experience in contact center QA. You will evaluate calls, monitor performance metrics and provide insights for enhancing customer experiences. Responsibilities: Conduct QA audits on customer interactions. Measure silence, interruptions, and sentiment. Track key QA metrics (CSAT proxy, transfer rate). Provide feedback and coaching recommendations. Prepare quality reports for leadership. Qualifications: Bachelor’s in Communications, Business, or related field. Experience in QA within contact centers. Familiarity with speech analytics tools. Strong data analysis and reporting skills.

Job Description: You will be joining Zouma Consulting Services as a Quality Coordinator based in Mohali on-site, where you will play a crucial role in upholding the highest standards of quality for both voice and non-voice processes. Your responsibilities will also include supporting training and continuous improvement initiatives. Key Responsibilities: - Conduct call audits and provide structured feedback to team members. - Monitor and evaluate calls, chats, and non-voice processes to ensure compliance with quality standards. - Drive improvements in customer experience by focusing on CSAT, SLA, and CTH metrics. - Deliver training sessions and coaching to improve team performance. - Identify...

We are looking for a seasoned Customer Experience & Operations professional to drive CX initiatives, operational excellence, and data-driven decision-making. What can you expect? Exposure to cutting-edge operational management practices, VOC methods (NPS, Client Satisfaction), and BI technologies. Interaction with senior leadership, including Regional and Group COOs. Hands-on experience in data mapping, insights generation, and operational efficiency improvements. Map operational data (volume, quality, capacity, timeliness, customer measures). Provide insights for COOs/Operations to drive better decisions. Identify improvement areas and coach teams on best practices. What you need to have: P...

Quality analyst International BPO Rotational Shifts 5 days working