1530 Csat Jobs - Page 19

Key Responsibilities: Respond to customer queries through email, chat, and limited voice support . Ensure timely and professional responses to all customer interactions. Maintain accurate documentation of customer queries and resolutions in CRM tools. Analyze customer problems and provide appropriate solutions or escalate complex cases. Meet daily/weekly productivity and quality targets (AHT, FCR, CSAT, etc.). Follow standard operating procedures (SOPs) and maintain service-level agreements (SLAs). Handle multi-tasking across platforms while maintaining high attention to detail. Required Skills & Qualifications: Education: Any graduate (non-technical or technical background acceptable). Expe...

Key Responsibilities: Respond to customer queries through email, chat, and limited voice support . Ensure timely and professional responses to all customer interactions. Maintain accurate documentation of customer queries and resolutions in CRM tools. Analyze customer problems and provide appropriate solutions or escalate complex cases. Meet daily/weekly productivity and quality targets (AHT, FCR, CSAT, etc.). Follow standard operating procedures (SOPs) and maintain service-level agreements (SLAs). Handle multi-tasking across platforms while maintaining high attention to detail. Required Skills & Qualifications: Education: Any graduate (non-technical or technical background acceptable). Expe...

Responsibilities: Respond promptly and professionally to inquiries from learners, category teams, and internal stakeholders through various communication channels. Strive to achieve high levels of Customer Satisfaction (CSAT) by providing accurate, empathetic, and timely responses. Gather and analyze information to understand the nature of inquiries, providing relevant solutions or recommendations. Collaborate with cross-functional teams, including Sales, Category, Product, and Business teams, to address issues and streamline processes. Monitor and meet performance metrics such as response time, resolution time, and CSAT targets. Identify recurring issues and proactively suggest improvements...

Job Description: Snagging & Desnagging of Flats & Common Area. Flat readiness, Possession of flats, Post Possession customer Handling queries. Coordinating with internal stakeholders (Legal, Design, MEP, Ops team) Smooth handover & takeover of assets from Projects & MEP team. Continuous engagement with residents & society for resolving their queries. Driving NPS, CSAT at site. Formulate policies for management of property and customer issues. Review Maintenance charges at regular intervals and revise appropriately, as required. Ensure MIS Reports are generated as required. Ensure expenses to CAM is been maintain month wise. Creation of WO in system. Hand on experience on SFDC (not mandatory)...

Key Responsibilities: Handle customer inquiries, complaints, and support calls professionally Follow company guidelines and scripts for communication Resolve issues efficiently and escalate when needed Maintain accurate records and meet performance metrics (AHT, CSAT) Work in US time zone night shifts Requirements: Excellent spoken English with a clear US/neutral accent Strong communication and interpersonal skills Ability to work night shifts (US time zone) Basic computer skills Graduates or undergraduates eligible

Key Responsibilities: Answer customer calls and resolve queries in Hindi and Tamil Provide information about products, services, or complaints Log details of conversations in the system Escalate complex issues to the appropriate team Follow call handling scripts and company policies Meet targets like call quality, AHT, and CSAT Requirements: Good communication skills in Hindi, Tamil, and basic English Ability to work in rotational shifts Basic computer knowledge Customer-friendly attitude and patience

Key Responsibilities: Handle multiple live chat conversations with international customers Resolve product or service-related issues professionally Maintain accuracy, clarity, and customer satisfaction in every chat Follow standard procedures and document each interaction Meet daily performance targets (response time, quality, etc.) Requirements: Minimum 1 year of experience in international chat support Excellent written English and typing skills (35+ WPM) Strong problem-solving and multitasking ability Comfortable with night shifts and rotational week-offs Good knowledge of customer service tools (CRM/chat platforms)

Key Responsibilities: Handle inbound/outbound customer calls in Hindi and English. Address customer issues, provide product/service information, and ensure timely resolution. Maintain accurate records of conversations in CRM tools. Escalate unresolved issues to appropriate departments. Meet performance targets such as average handling time (AHT), call quality, and customer satisfaction (CSAT). Required Skills: Excellent verbal communication skills in Hindi and basic English . Active listening, empathy, and problem-solving abilities. Basic computer knowledge and ability to type. Patience and willingness to handle pressure in a fast-paced environment.

Leading BPO in Bangalore Hiring For Team Leader/Assistant Manager Require Experience in International Voice Process CTC UPTO 7.8LPA Require min 1Year as Team Leader Experience in International BPO Looking for Candidates from BPO ONLY Strong in Operations Matrices like Attrition, Shrinkage, CSAT, NPS, SLA Must have Excellent Communication Skills US Shifts Mail CV at [HIDDEN TEXT] or call at 8467054123 Role and Key Responsibilities : Responsible for the day-to-day supervision of a group of Game Changers including work and attendance monitoring in accordance with organization policy and applicable legal requirements Regularly impart effective coaching to team members, enabling consistent high-p...

Leading BPO in Bangalore Role - Quality Team Leader International Voice Process Must have Experience as team Leader Quality Major Experience in Quality is Required CTC UPTO 9LPA 24*7 SHIFTS Virtual Interviews Please Note- Only Immediate Joiners or Max 1 Month Notice Period can apply WORK FROM OFFICE Education- Graduate / Postgraduate Experience required- Key Skills and Knowledge: Proven experience in Quality TL methodologies and soft skills (communication skills, critical thinking, time management, team building, etc.) Must be good in Data Perspective Require Experience in Training & Quality Strong communication skills, both written and verbal Proficient in Microsoft Office Demonstrated abil...

Job Opportunity: US voice process Job Type: Full-Time (On-Roll) Salary: upto 30 k Locations: Bangalore Candidates must speak excellent English Eligibility Criteria: Graduates / Undergraduates with excellent English communication Freshers with strong communication OR 1+ year of voice process experience Willing to work in night shifts & join immediately Must be from Bangalore or willing to relocate Interview Process (Virtual): HR Screening Assessment (Online) V&A Round Final Ops Interview Interested candidate : Hr Varsha (9251688428) varsha.glorious@gmail.com

Job Responsibilities Engage with customers on day-to-day basis to address inquiries, orders, returns, and other service-related issues using a customer-centric approach. Planning and executing the order management including Sales order booking, Material follow-up, complaint redressal, customer deliveries & AR collection. Having exposure to serve the customers in India, Middle East and Africa Region. Provide expert-level customer support by responding to inquiries and resolving issues through phone, email, chat, and in-person interactions. Monitor key performance indicators (KPIs) related to customer service metrics and use data insights to drive continuous improvement and operational excelle...

Hi We are looking for Assistant Manager Quality Job description Minimum 1 -year experience as an Assistant Manager - Quality Voice Experience is mandatory. Overall experience of Minimum of 8+ year in BPO voice program from premium contact centers is required. Should have experience in managing team performance. Telecom and E-Commerce experience would be added advantage Effective monitoring of champions and providing instant feedback on productivity issues wherever required. Complete administrative functions such as maintaining attendance, addressing disciplinary issues etc. Graduates from any stream or Global Equivalent degree Should be willing to work in 24*7 rotational shifts 5 days workin...

Hi, We are looking for Team Leader !!Desired Candidate Profile! Minimum 2-3 years experience as a team lead operation in an inbound customer service process at any reputed Domestic or International call Centre. Should have Hands-on experience in Team management and KPI's like AHT, Shrinkage, Attrition, Occupancy, Rostering, NPS/Csat. Should have knowledge of Lean six sigma green belt certification content. Minimum 1.5 years experience as Team Lead (On papers) Should have managed Team and worked towards bottom quartile. Joining Date : Immediate joiner> 30 Days. Must be a graduate WhatsApp me your CV HR at 9322083802

The purpose of this role is to design, test, and maintain software programs for operating systems or applications that need to be deployed at a client end while ensuring they meet 100% quality assurance parameters. You will be instrumental in understanding the requirements and design of the product/software, developing software solutions, investigating problem areas, and facilitating root cause analysis of system issues. Additionally, you will collaborate with functional teams or systems analysts, confer with project managers, and analyze client requirements to convert them into feasible designs. Your responsibilities will also include performing coding and ensuring optimal software/module d...

The role at Wipro Limited involves designing, testing, and maintaining software programs for operating systems or applications that are to be deployed at the client's end, ensuring they meet 100% quality assurance parameters. In this role, you will be required to understand the product/software requirements and design, develop software solutions, investigate problem areas throughout the software development life cycle, and conduct root cause analysis of system issues. You will also need to identify ways to enhance system performance, analyze client requirements, and collaborate with functional teams or systems analysts. Furthermore, you will be responsible for coding, ensuring optimal softwa...

As a Customer Experience Leader at HCL, you will leverage your 20 years of experience in Customer Experience and Process Excellence to create, manage, and execute the customer experience strategy for our clients. In this global leadership role, you will craft customer journeys and establish world-class experiences for our clients" customers. Collaboration and innovation are key as you set strategies and initiatives for business processes, digital transformation, technology, and organizational enhancements. Your responsibilities will include developing a Customer Experience strategy that integrates with all business functions to consistently deliver exceptional end-to-end customer experiences...

BPO International Banking Support Voice process,1 year as a Team Leader on paper * Rotational Shifts *Manage team *Knows performance metrics *Motivates team If Tech Support exp then Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!

Hiring: Customer Support Voice Process (Work from Home) Job Type: Contractual Role (3 Months) Work Mode: Work from Home Base Location: Bangalore/Hyderabad Shifts: Rotational Day Shifts Working Days: 6 Days a Week | 1 Rotational Off Joiners: Immediate Joiners Only Eligibility Criteria: Freshers or Minimum 6 months of experience in Customer Support Voice Process Must be fluent in Hindi and English (both mandatory) Should be a graduate Mandatory Requirements: Personal laptop/desktop Stable Wi-Fi connection Proper power backup at home for uninterrupted work Compensation: CTC: 18,000 per month Take Home: Approx. 14,000 CONTACT Arshiya: 6301351158

Roles and Responsibilities Conduct quality audits, call audits, and call monitoring to ensure adherence to quality standards. Develop and maintain process documentation for quality control procedures. Analyze data using QC tools such as 7QC, CSAT, Pareto charts, histograms, and fishbones to identify areas for improvement. Collaborate with team members to resolve issues related to call quality and customer satisfaction. Provide training on quality assurance processes to new hires. Desired Candidate Profile 1-6 years of experience in a BPO or call center environment. Strong understanding of Quality Audit principles and practices. Proficiency in using QC tools such as 7QC, CSAT, Pareto charts, ...

Policybazaar is looking out for Call Quality Analysts .(Call Auditing) Designation - Quality Analyst/ Sr. Quality Analyst Job location- Kochi Experience - 1+ Years Role Description This is a full-time on-site role as a Call Quality Analyst at Policybazaar.com in Gurugram. The role involves monitoring, evaluating, and providing feedback on call interactions to ensure quality standards are met. Qualifications Excellent verbal and written communication skills Strong attention to detail and analytical skills Experience in customer service or call center operations Knowledge of quality assurance processes and tools Ability to work in a fast-paced environment and meet deadlines Proficiency in Micr...

Role- Operations Manager Experience:- Min 10 Years in International Voice Process (Customer Support) Min 3 Years as Operations Manager on Papers Any Graduate WFO UK Shift Notice-0-30 Days 5Days working / 2 Days rotational off Contact- 8107866214-Riya

Role & responsibilities Optimal utilization of resources Operational strategizing Process defining, implementing and monitoring Long-term planning including an initiative geared approach towards operational excellence Identifying training needs Breaking down silos to create integrated processes Define and document customer business functions and processes To act as a liaison between departmental end-users, Team Members, Stakeholders in the analysis design to ensure optimal operational performance Ensure effective allocation and utilization of resources across the team Conduct coaching sessions with the team focusing both on tasks and behavioral issues Shift Management Measure performance of ...

3+ Years of Experience in BPO Industry. 1+ Years of Team Coach (current or previous) experience in International voice process, or blended process. Role & responsibilities Optimal utilization of resources Operational strategizing Process defining, implementing and monitoring Long-term planning including an initiative geared approach towards operational excellence Identifying training needs Breaking down silos to create integrated processes Define and document customer business functions and processes To act as a liaison between departmental end-users, Team Members, Stakeholders in the analysis design to ensure optimal operational performance Ensure effective allocation and utilization of res...

Must have Min 1+yrs exp as a Voic e and Accent Trainer. Communication Training exp is required from International BPO. US Shifts Excellent comms required Call 8447780697 send CV monu@creativeindians.com Immediate Joiners are preferred.