1530 Csat Jobs - Page 18

Looking for overall 10+ years of experience in International BPO- Customer service Must have managerial experience for more than 4-5 years on papers Location- Pune WFO| US Shifts 5 Days working CTC- 19-20 LPA Any grad Contact- 9214334811 Aman

Must be a Manager in Service Desk / IT Support Operations International Voice process BPO. Handled 100+ Service Dsk professionals Team / ITSM. Rotational Shifts Fluent in English Call 8447780697 send CV monu@creativeindians.com

Job description Opening_Team Leader - Operations (Domestic E-Commerce Inbound) _Nagpur Only Immediate joiner 5 days working with 24/7 rotational shift. Looking a candidate with overall Minimum 4-8 years of experience in those as a TL for voice Process should at least 1 to 2 year on paper. Voice Experience -Mandate E-Commerce Domain Experience - Added advantage. Good communication Budget - INR 4L Should know KPI/KRA/Attrition/Shrinkage/Occupancy/CSAT/DSAT/SLA/AHT. Graduation - Mandate Only immediate joiner. Inbound Should have prior experience of handling voice process Responsible for meeting the SLA targets Excellent real time management skills Ensure schedule adherence and create an encoura...

What drives us? A single tap on your phone unlocks a world that transforms your entire car ownership journey, covering every milestone - from finding your perfect match to keeping it running smoothly, to selling it later. That's the future we are building at CARS24. Our mission is to ensure car ownership is stress-free. We want our customers to focus on the open road, not roadside worries. We are building a one-stop shop, a Super App for all their car needs, powered by technology, data science, and deep customer insights. We are already one of the largest Auto-tech companies in the world, but we are not stopping here. We aim to grow 10x in the next five years. What will you drive? Resolve cu...

Domain: BFSI (Banking, Financial Services), Regulatory Technology (RegTech) Key Responsibilities: Project Delivery Management: Lead and manage the planning and execution of multiple projects, ensuring timelines, deliverables, and quality standards are met. Develop and implement processes and procedures to ensure efficient and effective project delivery. Risk Management: Identify potential operational and delivery risks and develop mitigation strategies to ensure smooth project execution and service levels are maintained. Governance and Strategy Implementation: Contribute to the development of systems, processes, and procedures for governance initiatives. Communicate the outcomes to ensure th...

Must have Min 1+yrs exp as a Team Leader from International Voice Process BPO. Should be Team Leader on papers from International Voice process. Must know KPI's CSAT/NPS/AHT US Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com

Role Purpose The purpose of the role is to provide timely, accurate and quality MIS reports, dashboards to the external & internal stakeholders of account(s) as per the defined process and standards of security and compliance Do Prepare timely and accurate MIS reports and dashboards as required by the stakeholders Interact and work closely with management, internal stakeholders & clients to understand the business information needs Ensuring all reports & dashboards are prepared as per stakeholder requirements as per the desired frequency (weekly/ monthly/ quarterly) Ensure regular review with the MIS Team Lead for 100% accuracy before populating any customized dashboard or generating any cus...

Role Purpose Consultants are expected to complete specific tasks as part of a consulting project with minimal supervision. They will start to build a core areas of expertise and will contribute to client projects typically involving in-depth analysis, research, supporting solution development and being a successful communicator. The Consultant must achieve high personal billability. Do Consulting Execution An ambassador for the Wipro tenets and values Work stream leader or equivalent and coordinates small teams Receives great feedback from the client Client focused and tenacious in approach to solving client issues and achieving client objectives Organises work competently and ensures timeli...

Role Purpose Principal Consultants are expected to have a deep area of consulting expertise, with a good understanding of the clients business landscape and an ability to manage the delivery of consulting solutions that achieve clear business value. The role may have managerial responsibilities in leading a team of consultants and managing quality and internal compliance in business operations. Principal Consultants develop and support closure of sales opportunities through their consulting expertise and client relationships. The Principal Consultant must achieve high personal billability. Do Consulting Execution An Ambassador for Wipro tenets and values Consulting Project manager or equival...

Role Purpose Senior Consultants are able to leverage their experience to deliver discrete projects with minimal supervision. They demonstrate clear understanding of the clients business issues, detailing and tailoring consulting solutions to generate maximum value through idea generation and engagement experience. The Senior Consultant must achieve high personal billability. Do Consulting Execution An ambassador for the Wipro tenets and values, secures great feedback from multiple clients Consulting project Manager or equivalent coordinates teams of consultants, responsible for assuring quality of deliverables Flexible in approach, ability to coordinate resource with expertise in various are...

What will you do? The ideal candidate will have strong communication skills, as well as the ability to analyze data from various sources and synthesize findings into actionable recommendations for key stakeholders, highlighting areas for improvement and any concerns. He/she must be able to work collaboratively with cross-functional teams to execute tasks within defined timeframes while maintaining superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus. What are your Key Responsibilities? Be a part of the operations team working on Monitoring and Reporting on various platforms with base technical / netwo...

Minimum 2–3 years of experience as a Team Lead (on paper) in International BPO Minimum Graduation Immediate joiners preferred Rotational shifts only (no fixed shifts) Office-based role with 2-way cab facility 1 rotational weekly off

We are looking for a Quality Analyst with the following: - Should be comfortable with Rotational Shifts (No fixed shifts) - Work from Office only - 2-way cab facility provided - 1 rotational week off - Minimum Graduation required Required Candidate profile - Minimum 2.5 years of experience as a QA in International BPO (Domestic experience not considered) - Immediate joiners preferred For immediate response contact on call/WhatsApp - +9-8073579112

Role Purpose Consultants are expected to complete specific tasks as part of a consulting project with minimal supervision. They will start to build a core areas of expertise and will contribute to client projects typically involving in-depth analysis, research, supporting solution development and being a successful communicator. The Consultant must achieve high personal billability. Do Consulting Execution An ambassador for the Wipro tenets and values Work stream leader or equivalent and coordinates small teams Receives great feedback from the client Client focused and tenacious in approach to solving client issues and achieving client objectives Organises work competently and ensures timeli...

Role Purpose Senior Consultants are able to leverage their experience to deliver discrete projects with minimal supervision. They demonstrate clear understanding of the clients business issues, detailing and tailoring consulting solutions to generate maximum value through idea generation and engagement experience. The Senior Consultant must achieve high personal billability. Do Consulting Execution An ambassador for the Wipro tenets and values, secures great feedback from multiple clients Consulting project Manager or equivalent coordinates teams of consultants, responsible for assuring quality of deliverables Flexible in approach, ability to coordinate resource with expertise in various are...

Bangalore Were Hiring! International Process | Voice Support Location: Marathahalli, Bangalore Shift: Rotational Night Shifts (Both Way Cabs Provided) Requirements: Minimum 1 year Voice Process experience (Good English communication) Freshers & Experienced candidates can apply Any Graduate or Undergraduate (for experienced candidates) Salary: Freshers: CTC 26K | Take Home 21K Experienced: CTC 30K | Take Home 25K Why Join Us International process exposure Safe & reliable transportation Career growth opportunities For interview details, contact: HR Varsha 9251688428 varsha.glorious@gmail.com

Bangalore Were Hiring! Work from Office | Immediate Joining Location: Marathahalli, Bangalore Language: English & Hindi Experience: Minimum 1 year (BPO experience mandatory) Shift: Day shifts Education: UG / Graduate Working Days: 6 days working, 1 day rotational off Salary: 27K CTC | 22K Take Home Why Join Us Stable work environment Growth opportunities in BPO Work-life balance with day shifts For interview details, contact: HR Varsha 9251688428 varsha.glorious@gmail.com

We're Hiring! | Visa Travel Process voice (Customer Support) Location: Bangalore Experience: 6 Months 1 Year Industry: BPO / Travel & Tourism | Voice Process Role ctc upto: 4.1 LPA Key Responsibilities: -Handle inbound and outbound calls related to visa and travel inquiries -Guide customers through the visa documentation and application process -Provide accurate travel & visa-related information (US, UK, Schengen, Canada, etc.) Candidate Profile: -Minimum 6 months to 1 year of experience in visa/travel process (BPO or travel agency) -Strong verbal communication skills in English -Knowledge of international visa procedures and travel requirements -Comfortable working in a voice-based support ...

The core responsibilities of this position include managing a team of Technical Support Engineers by directing, administering, and controlling day-to-day operations. You will be responsible for ensuring compliance with established company and regulatory guidelines to provide high-quality service and an extraordinary customer experience. Additionally, managing staffing levels through appropriate hiring and attrition management, as well as scheduling and rostering, will be key aspects of this role. It is essential to promote the development of the area management team and succession planning through coaching, training, and leadership development initiatives. The ideal candidate should have pro...

The purpose of this role is to design, test, and maintain software programs for operating systems or applications that need to be deployed at a client's end and ensure they meet 100% quality assurance parameters. You will be instrumental in understanding the requirements and design of the product/software by developing software solutions, studying information needs, systems flow, data usage, and work processes. You will investigate problem areas throughout the software development life cycle, facilitate root cause analysis of system issues, and identify ideas to improve system performance. Additionally, you will analyze client requirements, convert requirements to feasible design, and collab...

Key Responsibilities: Interact with international customers via chat , email , and occasional voice calls . Resolve queries related to product information, order issues, billing, technical support, etc. Document each interaction accurately in internal systems or CRMs. Meet process-specific KPIs such as TAT, CSAT, and First Contact Resolution. Escalate unresolved issues promptly and follow up as needed. Maintain professionalism, empathy, and quality in all communications. Eligibility Criteria: Education: Any Graduate (B.A., B.Com, B.Sc., BBA, BCA, etc.) Experience: 02 years (freshers with strong English skills encouraged to apply) Typing Speed: Minimum 3035 WPM with 90%+ accuracy Communicatio...

Key Responsibilities: Respond to customer queries through email, chat, and limited voice support . Ensure timely and professional responses to all customer interactions. Maintain accurate documentation of customer queries and resolutions in CRM tools. Analyze customer problems and provide appropriate solutions or escalate complex cases. Meet daily/weekly productivity and quality targets (AHT, FCR, CSAT, etc.). Follow standard operating procedures (SOPs) and maintain service-level agreements (SLAs). Handle multi-tasking across platforms while maintaining high attention to detail. Required Skills & Qualifications: Education: Any graduate (non-technical or technical background acceptable). Expe...

Key Responsibilities: Handle inbound and/or outbound voice calls to support customers Address customer concerns related to products, services, billing, orders , or technical issues Provide accurate and prompt information or resolution in a courteous manner Escalate unresolved issues as per process SOPs Maintain call logs and update CRM systems appropriately Achieve performance targets like AHT, FCR, CSAT, and call quality Follow communication scripts and compliance procedures strictly Eligibility Criteria: Education: 12th Pass / Diploma / Any Graduate Experience: 03 years in voice-based customer support (preferred) Communication: Domestic Process: Good verbal communication in regional/local ...

Hiring: International Voice Process Customer Support (International BPO) Location: Gurugram & Jaipur (Work from Office) Shift Timings: US Rotational Shifts (24x7) Working Days: 5 Days a Week (2 Rotational Offs) Transport: 2-Way Cab Facility Joiners: Only Immediate Joiners will be considered Eligibility Criteria: Freshers or Minimum 6months' experience in Voice - Customer Support Freshers with excellent communication skills can also apply Salary : Up to 30k CTC Key Skills Required: Customer Handling and Inbound Call Management Understanding of CSAT, AHT, and BPO Metrics Excellent verbal communication in English Ability to deliver results under pressure Contact for Further Details: Zainab : 92...

Key Responsibilities: Interact with international customers via chat , email , and occasional voice calls . Resolve queries related to product information, order issues, billing, technical support, etc. Document each interaction accurately in internal systems or CRMs. Meet process-specific KPIs such as TAT, CSAT, and First Contact Resolution. Escalate unresolved issues promptly and follow up as needed. Maintain professionalism, empathy, and quality in all communications. Eligibility Criteria: Education: Any Graduate (B.A., B.Com, B.Sc., BBA, BCA, etc.) Experience: 02 years (freshers with strong English skills encouraged to apply) Typing Speed: Minimum 3035 WPM with 90%+ accuracy Communicatio...