2170 Csat Jobs - Page 17

Responsibilities: * Manage team shrinkage & attrition through coaching & CSAT improvement * Oversee BPO ops with focus on customer service excellence * Ensure adherence to sales processes & manage sales operations Please Contact HR at 7906337810.

Role: Senior Team Leader DESIGNATION: Deputy Manager LOCATION: Hyderabad YEARS OF EXPERIENCE: 6+ yrs Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key responsibilities: - Lead and manage a team of Team Leads and operations staff, providing guidance and coaching to ensure high-quality service delivery - Develop and implement operational strategies to drive efficiency, productivity, and customer satisfaction - Analyze complex data to id...

* Manage relationships with High Net Worth Individuals (HNIs) to acquire new clients * Grow existing portfolios via retail banking channels * Work with internal teams to achieve business goal * Identify potential HNI customers to meet financial needs

Quality analyst International BPO Rotational Shifts 5 days working

Req ID: 339604 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Project Program Management Advisor - Service Improvement Manager to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Role Responsibilities This role is for a Service Improvement Manager (project program management) in an individual contributor capacity to support the Technical Service Desk (L1 or L1.5 Service Desk) service area in a focused/dedicated or leveraged capacity. This role interfaces with multiple stakeholders like SD delivery, Account...

Job description Position: Executive T1 Services (Customer Service) Experience: 2-3 Years (Customer Service / Calling background mandatory) Location: Gurgaon (DLF) Job Description: We are looking for female candidates for the role of Executive T1 Services. The role involves 100% calling (inbound/outbound) to handle customer queries, complaints, and service requests for credit card holders. Key Responsibilities: Handle inbound and outbound customer calls efficiently. Resolve customer queries and complaints within defined SLAs. Ensure high customer satisfaction through excellent communication skills. Adhere to quality, productivity, and compliance parameters. Support process improvement and pro...

Role Purpose Consultants are expected to complete specific tasks as part of a consulting project with minimal supervision. They will start to build a core areas of expertise and will contribute to client projects typically involving in-depth analysis, research, supporting solution development and being a successful communicator. The Consultant must achieve high personal billability. Do 1. Consulting Execution An ambassador for the Wipro tenets and values Work stream leader or equivalent and coordinates small teams Receives great feedback from the client Client focused and tenacious in approach to solving client issues and achieving client objectives Organises work competently and ensures tim...

Role Purpose Consultants are expected to complete specific tasks as part of a consulting project with minimal supervision. They will start to build a core areas of expertise and will contribute to client projects typically involving in-depth analysis, research, supporting solution development and being a successful communicator. The Consultant must achieve high personal billability. Do 1. Consulting Execution An ambassador for the Wipro tenets and values Work stream leader or equivalent and coordinates small teams Receives great feedback from the client Client focused and tenacious in approach to solving client issues and achieving client objectives Organises work competently and ensures tim...

Kindly call- 9354498578 Mail resume on - AP00841743@TechMahindra.com Job Description To motivate, develop and mentor team members in a dynamically changing environment Monitor projects/transactions and provide qualitative/constructive feedback to the SMEs/Team members Respond to operations/quality performance related queries from the client Drive process performance to achieve and exceed SLA deliverable Manage expectations of his/her team members and proactively should be able to sense their needs Represent the project and participate in client visits and meets Ability to drive process performance & transformation Maintain delivery dashboards with detailed RCA on issues To be a part of the c...

So what does a Senior Operations Manager really do? Think of yourself as one of the leaders of your department, so not just anyone is qualified for this role! Here at TaskUs, we make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Come on now, we need your full attention because its time to imagine what its like being a Senior Operations Manager. TaskUs is the fastest growing tech-enabled business services company in the world. We exist to provide ridiculously innovative customer support, AI operations, and content security to the worlds most disruptive companies We believe our Frontline employees come first, always...

We need someone who has the skills to call themselves a Leader. Someone with college or vocational school graduation as a qualification and has at least one (1) year of relevant Team Leader experience managing at least 10+ teammates while working in a customer support role within an outsourcing or similar company. We need someone with excellent verbal and written communication skills along with above-average technical know-how. If you have previous experience working on the phone, email and live chat customer support roles, then thats a plus in your favor. If you’re familiar with E-Commerce, Customer service, or any other tools; flexible and willing to work different shifts - then we definit...

Being a Team Leader, you will manage the day-to-day planning and operations of your team. This includes making sure that each of your Teammates delivers on their Service Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs). As Team Leader, you are in charge of managing the team and making sure everyone adheres to their schedules. You must be organized and be able to handle responsibility. A critical part of the role is to be able to train and help in the development of your team, by conducting team huddles, coaching sessions, and recognizing weaknesses - so you can offer solutions to help them improve and grow. Through that, your team will be able to deliver a superior c...

Being a Team Leader, you will manage the day-to-day planning and operations of your team. This includes making sure that each of your Teammates delivers on their Service Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs). As Team Leader, you are in charge of managing the team and making sure everyone adheres to their schedules. You must be organized and be able to handle responsibility. A critical part of the role is to be able to train and help in the development of your team, by conducting team huddles, coaching sessions, and recognizing weaknesses - so you can offer solutions to help them improve and grow. Through that, your team will be able to deliver a superior c...

As a Quality Analyst , you will complete audits or evaluations. This may include quality audits, RCA scrubbing for CSAT/NPS, Resolution Rate, AHT, Cycle Time, Policy Adherence, Ticket Closures, etc. You will ensure that your defined monthly or weekly evaluation targets are met. Roles and responsibilities: Audit calls/interactions/transactions for aligned Teammates Coach Teammates for performance improvement (campaign specific) Report performance for an aligned span on a daily/weekly/monthly basis Provide inputs and basis audits for briefings and training which need identification Partner with Team Leaders (TLs) in leading team meetings for metrics improvement Participate in strategic project...

As a Quality Analyst , you will complete audits or evaluations. This may include quality audits, RCA scrubbing for CSAT/NPS, Resolution Rate, AHT, Cycle Time, Policy Adherence, Ticket Closures, etc. You will ensure that your defined monthly or weekly evaluation targets are met. Roles and responsibilities: Audit calls/interactions/transactions for aligned Teammates Coach Teammates for performance improvement (campaign specific) Report performance for an aligned span on a daily/weekly/monthly basis Provide inputs and basis audits for briefings and training which need identification Partner with Team Leaders (TLs) in leading team meetings for metrics improvement Participate in strategic project...

Our team is looking for a "Team Leader" who will manage "Remote Assistance Specialists also known as Teammates" As a Team Leader, you will have the opportunity to leverage your skills and play an essential part in our success story! You will monitor the friendly sidewalk robots designed to deliver parcels, groceries, and food. Even if our robots are 99% autonomous, there's always the need to outsource the difficult decisions to our human operators who are able to solve various social and traffic situations. As a Team Leader, you will manage the day-to-day planning and operations of your team. This includes making sure that each of your Teammates delivers on their Service Level Agreement (SLA...

Our team is looking for a "Team Leader" who will manage "Remote Assistance Specialists also known as Teammates" As a Team Leader, you will have the opportunity to leverage your skills and play an essential part in our success story! You will monitor the friendly sidewalk robots designed to deliver parcels, groceries, and food. Even if our robots are 99% autonomous, there's always the need to outsource the difficult decisions to our human operators who are able to solve various social and traffic situations. As a Team Leader, you will manage the day-to-day planning and operations of your team. This includes making sure that each of your Teammates delivers on their Service Level Agreement (SLA...

What does an Operations Manager really do? Think of yourself as a leader and the master of your department, so not just anyone is qualified for this role! Here at TaskUs we make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Come on now, we need your full attention because it's time to imagine what it's like being an Operations Manager. Imagine yourself going to work with one thing on your mind: that in most companies, it's all about the KPIs but in TaskUs it's all about solving business problems through innovation. As you tackle your new tasks for the day, you know that it will all lead to one thing that your depa...

What does an Operations Manager really do? Think of yourself as a leader and the master of your department, so not just anyone is qualified for this role! Here at TaskUs we make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Come on now, we need your full attention because it's time to imagine what it's like being an Operations Manager. Imagine yourself going to work with one thing on your mind: that in most companies, it's all about the KPIs but in TaskUs it's all about solving business problems through innovation. As you tackle your new tasks for the day, you know that it will all lead to one thing that your depa...

So what does a Senior Operations Manager really do? Think of yourself as one of the leaders of your department, so not just anyone is qualified for this role! Here at TaskUs, we make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Come on now, we need your full attention because its time to imagine what its like being a Senior Operations Manager. TaskUs is the fastest growing tech-enabled business services company in the world. We exist to provide ridiculously innovative customer support, AI operations, and content security to the worlds most disruptive companies We believe our Frontline employees come first, always...

We need someone who has the skills to call themselves a Leader. Someone with college or vocational school graduation as a qualification and has at least one (1) year of relevant Team Leader experience managing at least 10+ teammates while working in a customer support role within an outsourcing or similar company. We need someone with excellent verbal and written communication skills along with above-average technical know-how. If you have previous experience working on the phone, email and live chat customer support roles, then thats a plus in your favor. If you’re familiar with E-Commerce, Customer service, or any other tools; flexible and willing to work different shifts - then we definit...

Please copy paste the below application link in your browser to apply and to get Interview call letter https://feedbackally.walmart.com/survey/OnQwJ5VuAJMRkHF/ Job Summary You make sound judgments and promote a Associate / Candidates focused environment. You optimize execution and results. You inspire commitment through communication and influence. You demonstrate adaptability while thinking and acting strategically. You build and sustain internal and external relationships. Flexible to work in US hours shifts. About the team The Walmart Contact Center specializes in providing best-in-class service to customers, stores, and associates via phone, chat, email. We are a metrics driven center de...

Position: Quality Analyst Location: Noida (Sector 63) Department: Quality Team Overview: The Quality Analyst is responsible for evaluating processes, identifying areas for improvement, and ensuring compliance with quality standards. This role involves monitoring performance metrics, conducting audits, analysing trends, and providing feedback to enhance overall efficiency and effectiveness. Quality Monitoring & Evaluation: Assess and analyse customer interactions, transactions, and operational processes. Perform audits and provide feedback to ensure adherence to quality standards. Develop and maintain quality scorecards to track performance. Process Improvement & Compliance: Identify gaps in ...

Job description Position: Executive T1 Services (Customer Service) Experience: 23 Years (Customer Service / Calling background mandatory) Location: Gurgaon (DLF) Job Description: We are looking for female candidates for the role of Executive T1 Services. The role involves 100% calling (inbound/outbound) to handle customer queries, complaints, and service requests for credit card holders. Key Responsibilities: Handle inbound and outbound customer calls efficiently. Resolve customer queries and complaints within defined SLAs. Ensure high customer satisfaction through excellent communication skills. Adhere to quality, productivity, and compliance parameters. Support process improvement and prov...

Job Title: Team Lead Operations (Customer Service) Location: Malad, Mumbai Campaign: Premium Domestic Campaigns Job Summary: We are seeking a dynamic and experienced Team Lead to manage customer service operations for premium domestic campaigns. The ideal candidate will be responsible for leading a team of customer service executives, ensuring high-quality service delivery, and driving performance metrics. Key Responsibilities: Lead and manage a team of customer service representatives. Monitor daily operations and ensure adherence to service standards. Handle escalations and ensure prompt resolution. Conduct regular performance reviews and provide coaching. Collaborate with internal teams t...