2165 Csat Jobs - Page 16

Role and Key responsibilities: Support the Front Line Recruitment Teams to assess the quality of new hires , using the CAT Tool Maintain Data and MIS as per the training BPMS and other requirements Support intra & inter function collaboration Proactively implement best practices and add value across locations Attend the TTT for client requirements Interface with customers as per requirement Consistent alignment with operations by auditing calls and E-mails, understanding needs, conducting refresher training in Hindi and English - as per requirement Conduct Need analysis and share feedback with the stakeholders Provide Feedback to the New Hires on Soft Skills and basic grammar Participate in ...

Role & responsibilities Interacting with customers for resolving billing issues International chat process US shift Preferred candidate profile Shud be good in com skills Minimum 12th pass , HSC Shud be okay working in night shifts Shud have atleast 1 year of experience in international process Whatsapp - 8381998035

Job Title: International Call Quality Analyst Location: Gurgaon, Sector 59 Job Type: Full-Time Shift Timings: US Shift (Night Shift) Working Days: 5 Days Working (Rotational Week Offs) Joiner Requirement: Immediate Joiners Preferred Looking for a detail-oriented and experienced International Call Quality Analyst(Banking experience preferred) to join our dynamic team in Gurgaon, Sector 59 . The ideal candidate should have a minimum of 1 year of experience in an international banking voice process , and must be comfortable working in US shift timings with rotational working days . Key Responsibilities: Monitor and evaluate inbound and outbound calls for quality assurance and compliance with pr...

Key Responsibilities: Project Delivery Management: Lead and manage the planning and execution of multiple projects, ensuring timelines, deliverables, and quality standards are met. Develop and implement processes and procedures to ensure efficient and effective project delivery. Risk Management: Identify potential operational and delivery risks and develop mitigation strategies to ensure smooth project execution and service levels are maintained. Governance and Strategy Implementation: Contribute to the development of systems, processes, and procedures for governance initiatives. Communicate the outcomes to ensure the adoption of new policies, processes, and systems across the business unit....

Hiring for International voice process Required - min 1yr exp in int bpo CTC - Upto 7LPA Shifts- 24/7 Shifts Location - Pune/Bangalore Both way cabs Need exceptional communication skills (C2) Immediate joiners only Share cv - 7742324144 (Ishika)

The Customer Care Representative will be responsible for: Providing customer support to international customers over calls/chat/email Resolving customer issues Adhere to basic customer onboarding process Handling customers claims Running customized reports Cross-functional collaboration with internal customers as and when needed

As a Sales Manager at Rubiscape, your primary role will involve selling long-term analytics outsourcing contracts and managed services to drive sales and revenue growth. You will be responsible for winning strategic accounts and growing existing client relationships, particularly focusing on driving international business with GCCs and enterprises across APAC, EMEA, and North America. Your key responsibilities will include: - Driving sales for analytics outsourcing services and long-term managed service contracts - Identifying, pursuing, and closing IT outsourcing and ODC deals with GCCs in India - Selling the Rubiscape platform for managed services and product-led analytics solutions - Crea...

Role Overview: As a Quality Analyst in the Banking/Fintech Process, your primary responsibility will be to monitor and evaluate customer interactions to ensure compliance with quality standards. You will play a crucial role in implementing and utilizing QC tools to analyze trends, identify gaps, and enhance service quality. Your expertise in CSAT, NPS, PSP, DMAIC, and other quality frameworks will be essential in driving improvements in customer satisfaction and process efficiency. Additionally, providing regular quality feedback, coaching, and training to enhance agent performance, as well as conducting root cause analysis and process audits for continuous improvement, will be part of your ...

As a Customer Success Specialist at our company, your role will involve engaging with customers post-purchase to ensure smooth onboarding and product adoption. You will be responsible for driving product usage, as well as upselling and cross-selling within accounts. Building strong customer relationships to prevent churn and acting as a customer advocate to gather feedback for continuous improvement will also be key aspects of your role. Additionally, you will coordinate renewals and manage license/billing details in the CRM system. Collaboration with internal teams such as Sales, Marketing, Product, and Finance will be essential, along with driving CSAT, NPS, customer referrals, testimonial...

As a Customer Support Team Leader, you will play a crucial role in ensuring our customers receive exceptional service and support. You will lead a team of customer support representatives, providing guidance, mentorship, and support to ensure team success. You will also be responsible for overseeing daily operations, resolving escalated issues, and continuously improving processes to enhance customer satisfaction. Minimum 2 years of experience as TL on papers and background of customer support . Creating an inspiring team environment with an open communication culture Setting clear team goals Oversee day-to-day operation and performance Motivate team members Communicate with teams about thei...

Requirements of Team Leader Minimum 1 year of International BPO Experience AS A TL Must be aware of shrinkage, attrition, AHT, NPS, CSAT Must be from International BPO industry Comfortable for 24X7 shifts Excellent Communication HR Deeksha 7697428237 Required Candidate profile Must have 1 years+ on paper experience in Same Designation Mandate Under Grads can apply Immediate joiner Need excellent communication Should have handled a team of 15+ people Internal exp Will Work

Position: Executive T1 Services (Customer Service) Experience: 2-3 Years (Customer Service / Calling background mandatory) Location: Gurgaon (DLF) Job Description: We are looking for female candidates for the role of Executive T1 Services. The role involves 100% calling (inbound/outbound) to handle customer queries, complaints, and service requests for credit card holders. Key Responsibilities: Handle inbound and outbound customer calls efficiently. Resolve customer queries and complaints within defined SLAs. Ensure high customer satisfaction through excellent communication skills. Adhere to quality, productivity, and compliance parameters. Support process improvement and provide real-time f...

Job Role: Customer Support Lead/Manager B2B SaaS Location: Hyderabad Work Mode: Work from Office only. Travel: Candidate should be open to travel based on business demand **Travel to client locations for up to 3 to 4 days per quarter based on business requirement Experience: ** 10+ Years of relevant experience in Customer Support including 3+ Years in Team Management. ** B2B / Enterprise SaaS Customer Support Experience is mandatory **Prior experience in sales or project management is a strong advantage. Industry: SaaS / Technology Educational Background: Bachelors degree in Computer Science, IT, Business Administration, or related field (MBA preferred). Job Overview: We are seeking a season...

Role Purpose Consultants are expected to complete specific tasks as part of a consulting project with minimal supervision. They will start to build a core areas of expertise and will contribute to client projects typically involving in-depth analysis, research, supporting solution development and being a successful communicator. The Consultant must achieve high personal billability. Do 1. Consulting Execution An ambassador for the Wipro tenets and values Work stream leader or equivalent and coordinates small teams Receives great feedback from the client Client focused and tenacious in approach to solving client issues and achieving client objectives Organises work competently and ensures tim...

About The Role Role Purpose Consultants are expected to complete specific tasks as part of a consulting project with minimal supervision. They will start to build a core areas of expertise and will contribute to client projects typically involving in-depth analysis, research, supporting solution development and being a successful communicator. The Consultant must achieve high personal billability. ? Do Consulting Execution An ambassador for the Wipro tenets and values Work stream leader or equivalent and coordinates small teams Receives great feedback from the client Client focused and tenacious in approach to solving client issues and achieving client objectives Organises work competently a...

We're hiring for International Voice Process (non-sales, non-target). Min. 3 months exp. required. Salary up to 45k in-hand + incentives. Noida. 5-day week. Both-way cab. 1-day virtual interview. Apply now! Call Anam- 8287897782 Required Candidate profile We are looking for immediate joiners Excellent communication skills required Who has Exp of International calling Perks and benefits Both side cab Insurance Gratuity PF Incentives

Key Responsibilities Team Leader (International Voice Process) Lead & Manage : Guide a team of voice agents to achieve and exceed SLA targets in Quality, AHT, CSAT, and Attendance . Performance Monitoring : Monitor live calls, dashboards, and metrics; provide timely feedback and coaching to agents. Escalation Management : Handle escalated customer queries promptly to ensure effective resolution. Team Engagement : Conduct daily huddles and weekly performance reviews while maintaining high team motivation. Cross-Functional Collaboration : Work closely with QA, Training, and Workforce teams to drive continuous performance improvement. Reporting & Analysis : Prepare performance reports and atten...

Job Summary: Senior Escalation Executive We are seeking a Senior Escalation Executive to manage and resolve high-priority customer complaints and escalations. The ideal candidate will be responsible for driving resolution across internal teams, ensuring customer satisfaction, and continuously improving the escalation process. Key Responsibilities: Own and manage Level 2/3 customer escalations received via email, social media, or call center. Analyze root causes and coordinate with cross-functional teams (Tech, Ops, Product, Finance) for swift resolution Maintain TAT and quality SLAs for escalated tickets Provide clear, empathetic, and professional communication to customers throughout the re...

About Welspun Entity* Welcome to Welspun Transformation Services Limited (WTSL), where innovation, digital transformation, and customer-centric excellence come together. As part of the Welspun Group, we are at the forefront of automation and business services, working across industries with a focus on cutting-edge technologies such as AI, ML, and RPA. Since our founding in August 2018 with 92 employees, we've grown to over 500 members across multiple locations, showcasing our commitment to operational excellence and inclusivity. At WTSL, we prioritize diversity, with 34% women in our workforce and flexible policies like maternity, paternity, and menstrual leave. Our goal is to increase femal...

( ATLEAST 1 YEAR INTERNATIONAL CHAT EXPERIENCE MENDATORY) Role & responsibilities Resolve International customer queries Over Chat. Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid and complete information by using the right methods/tools. Meet personal/customer service team sales targets and Chat handling quotas. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Follow communication procedures, guidelines and policies. Preferred candidate profile Proven customer support...

Responsibilities: * Manage team shrinkage & attrition through coaching & CSAT improvement * Oversee BPO ops with focus on customer service excellence * Ensure adherence to sales processes & manage sales operations Please Contact HR at 7906337810.

Role: Senior Team Leader DESIGNATION: Deputy Manager LOCATION: Hyderabad YEARS OF EXPERIENCE: 6+ yrs Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key responsibilities: - Lead and manage a team of Team Leads and operations staff, providing guidance and coaching to ensure high-quality service delivery - Develop and implement operational strategies to drive efficiency, productivity, and customer satisfaction - Analyze complex data to id...

* Manage relationships with High Net Worth Individuals (HNIs) to acquire new clients * Grow existing portfolios via retail banking channels * Work with internal teams to achieve business goal * Identify potential HNI customers to meet financial needs

Quality analyst International BPO Rotational Shifts 5 days working

Req ID: 339604 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Project Program Management Advisor - Service Improvement Manager to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Role Responsibilities This role is for a Service Improvement Manager (project program management) in an individual contributor capacity to support the Technical Service Desk (L1 or L1.5 Service Desk) service area in a focused/dedicated or leveraged capacity. This role interfaces with multiple stakeholders like SD delivery, Account...