1530 Csat Jobs - Page 14

Role & responsibilities PFB the JD For Team Leader Key responsibilities and skills: Demonstrated ability to effectively manage a team. Must Know AHT, Attrition, Shrinkage, YTD/MTD ETC. Expert knowledge of Operations processes and supporting tools. Monitoring customer interactions and providing timely feedback. Conducting quality audits on weekly basis. Studying the team data to analyze and drawing trends. Drawing up action plans for the advisors requiring coaching or development Tracking attrition and performance regularly. Providing updates to OPS Manager regularly with respect to the performance of the team and any issues faced by them. Initiating CAP/DAP as required. Monitoring team perfo...

Role & responsibilities PFB the JD For Team Leader Key responsibilities and skills: Demonstrated ability to effectively manage a team. Must Know AHT, Attrition, Shrinkage, YTD/MTD ETC. Expert knowledge of Operations processes and supporting tools. Monitoring customer interactions and providing timely feedback. Conducting quality audits on weekly basis. Studying the team data to analyze and drawing trends. Drawing up action plans for the advisors requiring coaching or development Tracking attrition and performance regularly. Providing updates to OPS Manager regularly with respect to the performance of the team and any issues faced by them. Initiating CAP/DAP as required. Monitoring team perfo...

MEGA Walk in Drive!! STARTEK welcomes experienced professionals for the role of Team Lead Your Next Big Win: Lead Our Growth!! HR Name - Alisha A. HR Contact - 8826179338 Date of Interview - 26th August 2025 - 4th September 2025 Interview Location - Startek ITPL, 6th Floor, Explorer Building, Pattandur Agrahara, Whitefield, Bengaluru - 560066. Interview Time - 12:30 PM -- 05:30 PM 5 days working Rotational Shifts and Rotational Week offs Location - Bengaluru About US - Our associates are central to our mission of combining people, technology, and data to deliver customer experience excellence for leading brands. As a global CX solutions provider with 38,000 people in 12 countries, our teams ...

Role Description This is a full-time on-site role as a Call Quality Analyst at Policybazaar.com in Gurugram. The role involves monitoring, evaluating, and providing feedback on call interactions to ensure quality standards are met. Qualifications Excellent verbal and written communication skills Strong attention to detail and analytical skills Experience in customer service or call center operations Knowledge of quality assurance processes and tools Ability to work in a fast-paced environment and meet deadlines Proficiency in Microsoft Office suite Minimum of a high school diploma or equivalent, Bachelor's degree preferred. *If interested, Please share your resume on simranbagga@policybazaar...

HR Name: Lydia Rajan Contact : 9618240011 Email Id: lydia.rajan@marketstar.com Role: Team Lead. Experience: 3+ Years. Location: Hyderabad. About the Client: A technology company that connects consumers with their favorite local businesses in more than 25 countries across the globe. Founded in 2013, our client builds products and services to help businesses innovate, grow, and reach more customers. the focus is on building infrastructure for local commerce, enabling merchants to thrive in the convenience economy, giving consumers access to more of their communities, and providing work that empowers. Role and Responsibilities: Driving client KPIs Stakeholder Management Maintaining Attrition & ...

WORK LOCATION : REMOTE ( ANY PART OF INDIA) We are seeking a seasoned Client Solutions Specialist to act as the strategic bridge between our clients evolving needs and our internal capabilities . This is a high-impact, consultative role focused on crafting value-driven solutions , deepening client engagement , and unlocking growth opportunities across global accounts . WORK LOCATION : REMOTE ( ANY PART OF INDIA) Role & responsibilities Client Discovery & Solutioning: Engage with clients post-initial outreach to extract business challenges, shape conversations, and craft tailored digital and AI-led solutions. Presentation & Storytelling: Build compelling, insight-driven client decks that alig...

BPO International Tech Support Voice process,1.5year as a Team Leader on paper * Rotational Shifts *Manage team *Knows performance metrics *Motivates team If Tech Support exp then Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!

Email your resume to Swathi@wissenpro.com or call/WhatsApp us at 800-858-2617 Email your resume to Tanuja@wissenpro.com or call/WhatsApp us at 889-702-1143. Job Description: We are seeking an experienced Team Leader to oversee day-to-day operations in our BPO/KPO environment. The ideal candidate will be responsible for driving team performance, managing key metrics such as Attrition, Shrinkage, AHT (Average Handle Time), CSAT, and SLA compliance , and ensuring high levels of employee engagement and client satisfaction. Key Responsibilities: Lead and manage a team of associates to achieve defined KPIs. Monitor and control Attrition, Shrinkage , and ensure optimal resource utilization. Track a...

Bulk Hiring for Customer Support (International) 5 Days Working Both side cabs Rotational Shifts Location: Noida / Gurgaon / Delhi NCR UnderGrad/ Grad / Freshers/ Experienced anyone can apply Excellent Comms required Call HR Diksha: 7650019021

Role: International Voice Process (US Customer Support) Location: Bangalore (Work from Office) Shift Timings: US Rotational shifts Working Days: 5 Days a Week (2 Days Rotational Off) Transport: 2-Way Cab Facility Joiners: Only Immediate Joiners will be considered Eligibility Criteria: Freshers or Minimum 1 year of experience in Voice - Customer Support Freshers with excellent communication skills can also apply Undergraduates can apply Key Skills Required: Customer Handling and Inbound Call Management Understanding of CSAT, AHT, and BPO Metrics Excellent verbal communication in English Ability to deliver results under pressure CTC : Up to 30k Plus Incentives CONTACT: Varsha- 9251688428

5 years of overall Sales experience & 1 years as AM & TL on paper is mandatory. Graduation is mandate Need excellent communication in English & Hindi Must be aware about shrinkage, attrition,AHT E-Commerce exp will add advantage Connect 7697428237 Required Candidate profile 4-7 years of overall BPO experience. 1 year on paper exp as a AM-OPS ( KAM). 1 year on paper exp as a TL-OPS ( KAM). E-Commerce exp will add advantage. KAM Or out bound sales exp. mandate.

Requirements of Team Leader Exp.in E- Commerce inbound/email process / Voice Process . Must be aware of shrinkage, attrition, AHT, NPS, CSAT Must have fair understanding of presenting MBR, QBR and WBR Must be from BPO industry. HR Manya 95224 65846 Required Candidate profile Must have 1 years+ on paper experience in Same Designation Mandate 4 Years of Overall exp in BPO Graduation is mandate Need excellent communication in English Should have handled a team of 15+ people

Hiring for international voice process Min 1 yr exp. in international voice grad/ug both can apply max package 6.5lpa both side cab location Gurgaon Aparupa 9311697179 aparupa.imaginators@gmail.com

Trainer/Process Trainer BPO for technical support process TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER If you have Mutual Funds exp then Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407

Grads with minimum 3+yrs of International Voice Customer Service Experience Call Vikas at 8527840989 Email vikasimaginators@gmail.com Job Location - NOIDA Work from office 5 days working Both side cabs Required Candidate profile Call Vikas 8527840989 Email vikasimaginators@gmail.com

Hiring for international voice process Min 1 yr exp. in international voice grad/ug both can apply max package 6.5lpa both side cab location Gurgaon contact n ping me on:8448760516 sonam.imaginators@gmail.com

Job Opportunity at iEnergizer: Team Leader - Operations (Voice Process) Click here for more info: https// wa.me/917678370584 Key Requirements: Graduation is mandatory. Minimum 1 year of experience in a similar role, with documented proof. Role: Customer Service Process. Application Process: Only shortlisted candidates will be contacted. Share your CV at pooja.bhardwaj @ienergizer.com . For queries, reach out to 7678370584 Roles & Responsibilities: Thorough understanding of BPO metrics . In-depth knowledge of Attrition, Shrinkage, ACHT, NPS, SLA, and Repeat . Expertise in BPO operations and ability to train and manage team members effectively. Proficiency in Excel for performance-related repo...

Urgent hiring for Process Trainer role at IEnergizer Noida!!! Click here for more info: https// wa.me/917678370584 Designation: Process Trainer/Sr. Process Trainer Roles and Responsibilities: - Trained New Hired Trainee, conduct daily assessments, mock calls and designed Training Materials, Questionnaires and necessary tools. Train the trainees on essential customer service skills such as problem-solving, empathy and customer centric behavior. Monitoring and evaluating the performance of new and existing employees. Pre and Post Shift Briefing and download of every recent update on floor. Preparing reports like Training Calendar, maintaining Batch Tracker, attendance, RAG report and Calibrati...

Roles and Responsibilities- -Manage a team of customer service representatives. -Monitor shrinkage rates and implement strategies to reduce attrition and improve CSAT scores. -Ensure compliance with BPO standards, policies, and procedures. Required Candidate profile -Must have min 1 year experience as TL in International BPO. -Must have excellent communication skills. - Only Female Candidates. Please call @ 8453399504 / 9387861694 / 8723051470 / 6002281943

Urgent hiring for Process Trainer role at IEnergizer Noida!!! Click Here to Apply 9711881552 Designation: Process Trainer/Sr. Process Trainer Roles and Responsibilities: - Trained New Hired Trainee, conduct daily assessments, mock calls and designed Training Materials, Questionnaires and necessary tools. Train the trainees on essential customer service skills such as problem-solving, empathy and customer centric behavior. Monitoring and evaluating the performance of new and existing employees. Pre and Post Shift Briefing and download of every recent update on floor. Preparing reports like Training Calendar, maintaining Batch Tracker, attendance, RAG report and Calibrations etc. Collaborating...

To safeguard the interest of our esteemed customers and provide strong & robust support to our policyholders, the user will lead on the management of complaints and resolution of complex customer issues for services The key purpose of the role is to provide an excellent service to customers who have complaints or complex/escalated issues primarily through ensuring that concerns are fully understood and addressed comprehensively and quickly in a way that is positive and helpful for customers, minimizing further issues. The Job holder will be Responsible for : Managing the customer queries, complaints, and resolution of their issues. Engaging with field teams and internal sales hierarchy for t...

Hello, Hiring for below positions for the Domestic BPO Voice process. Interested candidates, please share your profile who looking for an opportunity. Hiring for Gurgaon Mumbai Only Domestic BPO Exp candidates. Positions Hiring for Team Leader Trainer QA AM Quality AM Operations Domains Exp Hiring for: Sales / CS / Collection Business Hiring for : Real Estate / Bank / eCommerce / Consumer Goods Location: Thane / Vashi / Gurgaon Salary depends upon positions and Locations. Regards,

Hiring: Sales & Customer Support Executive (Voice Process) Job Location: Bangalore Work Mode: Work From Office (WFO) Shift: Day Shifts Working Days: 6 Days (1 Day Rotational Off) Requirements : Minimum 6 months' experience in Sales or Customer Service Fluency in English and Any Regional Language is mandatory Excellent communication and interpersonal skills Immediate joiners preferred Compensation : CTC: 27,000 per month Incentives: Up to 50,000 per month (performance-based) Why Join Us? Attractive incentives and growth opportunities Positive and energetic work environment Opportunity to enhance your sales & customer handling skills CONTACT Kamya- 9084148502

CUSTOMER SUPPORT ROLE FOR INTERNATIONAL VOICE PROCESS, Srishti - 8860454587 GRAD/UG/ FRESHER/ EXPERIENCE PROCESS - TRAVEL/E-COMMERCE/BANKING SALARY- UPTO 38K IN HAND LOCATION - GURGAON/NOIDA WFO, 5 DAYS WORKING, 24*7 SHIFTS CABS + INCENTIVES

Requirements of Team Leader Exp.in Social Media /email process / Chat Process / Voice Process . Must be aware of shrinkage, attrition, AHT, NPS, CSAT fair understanding of presenting MBR, QBR and WBR Must be from BPO industry. HR Deeksha 7697428237 Required Candidate profile Must have 1 years+ on paper experience in Same Designation Mandate 4 Years of Overall exp in BPO Graduation is mandate Need excellent communication in English Should have handled a team of 15+ people