1530 Csat Jobs - Page 13

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytms mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. Role Overview We are seeking a detail-oriented and proactive Quality Analyst to join our Collections team. The ideal candidate will be responsible for monitoring and auditing collection calls, conducting regular calibrations, and providing insights to improve overall customer experience and compliance. Proficiency in both English and Hindi is essential for...

Job Location : Gurugram Role : Technical Lead Operation Manager Experience : 5 years above Educational Criteria : B.Tech/ MCA Key Responsibilities : Technically competent with good communication and stakeholder management skills. Must have exposure to lead large size teams spread across different geographical locations. Prepare and Present the dashboards for divisional review in regards to the agreed SLAs Should have thorough knowledge on Microsoft Server and End point environment to support teams Have Hand held various Windows and Unix Desktop, laptops and Servers deployment and configuration. Should have Administration knowledge of ADS,DNS and DHCP Administration, Switches & Server hardeni...

Associate Product Manager - Customer Support Tooling - Pleo Associate Product Manager - Customer Support Tooling At Pleo, we re on a mission to revolutionise the way businesses manage company spending. No more outdated processes, clunky spreadsheets, or frustrating delays - we believe spend management should be seamless, empowering, and surprisingly effective for finance teams and employees alike. We re creating tools that promote autonomy, foster trust, and let businesses focus on what truly matters. Our culture is built on transparency, collaboration, and a deep commitment to innovation which is reflected in our spending solution. At Pleo, you ll join a passionate team shaping the future o...

We are seeking an innovative AI Expert to revolutionize our call center operations through cutting-edge artificial intelligence solutions In this role, you will design, implement, and optimize AI-driven tools to enhance customer experience, automate workflows, and improve operational efficiency This position is ideal for a tech-savvy professional passionate about leveraging AI to solve real-world challenges in customer service Requirements Bachelors/masters in computer science, AI, Data Science, or related field. Experience: 1+ years in AI/ML development, preferably in customer service or BPO environments. Hands-on experience with chatbot platforms (eg, Dialog flow, IBM Watson) and speech an...

Min 1 Yr Exp Into Customer support international voice Must have - Int Voice exp Graduates\ UG 24*7 US Rotational Night Shift Interview mode - Walkin IMMEDIATE JOINERS ONLY Location - pune(hadapsar) No relocation cases Contact - Naina 9828833756 Perks and benefits Incentives + allowances + Both way cab

Skill required: Order to Cash - Cash Application Processing Designation: Order to Cash Operations Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertic...

Leading BPO in Hyderabad Hiring for Sr Quality Analyst International Technical Voice Process Must have minimum 1 year experience in Quality in International BPO in Technical Voice process Must have Experience in International BPO Only Graduate CTC UPTO 7.2LPA 5 Days Working Shifts 24*7 Looking for only Immediate joiners Responsibilities: • Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email • Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Delivery Te...

Roles and Responsibilities Manage daily operations of the team, ensuring efficient handling of customer queries and issues. Oversee shrinkage management to minimize losses and optimize productivity. Develop and implement strategies to reduce attrition rates through effective employee engagement initiatives. Ensure seamless escalation processes for complex cases and maintain high levels of CSAT (Customer Satisfaction). Monitor KPIs such as AHT, SLA, and rostering to ensure compliance with industry standards. Contact - 9594690866 - Neelam Shah Neelam.Shahu@teleperformancedibs.com

Job Role: Customer Support Manager B2B SaaS Location: Hyderabad Work Mode: Work from Office only. Travel: Candidate should be open to travel based on business demand **Travel to client locations for up to 3 to 4 days per quarter based on business requirement Experience: 10+ Years of relevant experience in Customer Support including 3+ Years in Team Management. ** B2B / Enterprise SaaS Customer Support Experience is desired **Prior experience in sales is a strong advantage. Industry: SaaS / Technology Educational Background: Bachelors degree in Computer Science, IT, Business Administration, or related field (MBA preferred). Job Overview: We are seeking a seasoned Customer Support Manager with...

Trainer/Process Trainer /Soft skills Trainer BPO International Voice Process TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407

Leading BPO in Kolkata Hiring Operations Manager- International Voice Process Must be working as a Manager or Tenured Deputy Manager in BPO in International Voice Process Handled Team Span of 80+ including Team Leader, Assistant Manager Good in Operations Matrices like SLA, CSAT, Attrition, Shrinkage, NPS CTC UPTO 18LPA Candidate willing to relocate can also Apply Looking for Diversity Candidates Immediate joiners/ 1Month notice Key Roles and Responsibilities Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for ...

Leading BPO in Hyderabad Hiring for Sr Quality Analyst International Technical Voice Process Must have minimum 1 year experience in Quality in International BPO in Technical Voice process Must have Experience in International BPO Only Graduate CTC UPTO 7.2LPA 5 Days Working Shifts 24*7 Looking for only Immediate joiners Responsibilities: • Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email • Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Delivery Te...

Leading BPO in Bengaluru Hiring for Sr Quality Analyst US Healthcare Process Must have minimum 1 year experience in Quality in International BPO in Voice process Must have Experience in International BPO CTC UPTO 6.5LPA 5 Days Working Cabs in ODD Hours Shifts 24*7 Responsibilities: • Conduct Quality audits on Email, Chat & Calls and share feedback with agents. • Conduct compliance and Quality checks and ensure timely reporting. • Drive continuous improvement - make recommendations and drive improvement. • Data analysis and creation of designated reports/ presentations. • Strengthen Quality management processes/ framework to improve quality delivery. • Ensure data management for all deliverab...

Leading BPO in Bangalore Hiring Operations Manager- International Voice Process Must be working as a Manager or Tenured Deputy Manager in BPO in International Voice Process Handled Team Span of 80+ including Team Leader, Assistant Manager Good in Operations Matrices like SLA, CSAT, Attrition, Shrinkage, NPS CTC UPTO 14LPA Candidate willing to relocate can also Apply Immediate joiners/ 1Month notice Key Roles and Responsibilities Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the or...

Designation : Team Lead / AM / DM Work Station: Chennai ( Adyar ) Shift : General Shift - 09:30 to 06:30 Roles and Responsibilities Manage a team of associates to achieve Service and Sales Deliverables, ensuring effective communication and collaboration among team members. Oversee daily operations, including scheduling, training, and performance management to maintain high levels of productivity. Develop and implement strategies to reduce shrinkage and attrition rates, improving overall efficiency in operations. Monitor key performance indicators (KPIs) such as AHT, SLA management, KRA achievement, and sales team leadership to drive business growth. Ensure compliance with company policies an...

Background Kaapi Machines is an industry leader into the B2B Coffee equipment space, servicing top F&B and corporate customers for 10+ years. It has now entered the B2C space with its sister company Somethings Brewing. SB is positioned to become a leader in the Home brewing segment. We are looking to convert coffee lovers into coffee brewers. Role & Responsibilities Here are the key expectations from the role: Inbound customer support Respond to all inbound post sales customer queries coming on all channels Coordinate with internal teams to solve for the customer’s problems Update the assigned ticket on Zoho Desk for the same Update the customer on the progress of their resolution Solve the ...

We are looking out for a Customer Support Team Leader to play a vital role in driving customer satisfaction, guiding support operations, and aligning team performance with organizational goals. This position ensures efficient handling of customer inquiries, fosters team growth, and bridges communication across departments. Youll monitor performance, resolve escalations, and drive improvements to exceed both customer expectations and business goals. Key Responsibilities: Supervise a team of customer support agents, providing guidance, coaching, and support to ensure individual and team success. Set clear performance expectations and goals for the team, regularly monitoring performance metrics...

Trainer/Process Trainer BPO for technical support process TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407

Greeting from Teleperformance...! Looking for immediate joiner Candidate must have experience in Social Media, voice process, customer service, knowledge in BPO and working as a Team Leader/ Lead in Operations department on papers for minimum 1 year, preferably. Should have Hands-on experience in Team management and KPI's like AHT, Shrinkage, Attrition, Occupancy, Rostering, NPS/Csat and Dsat calculations. Excellent communication skills in English. Minimum 2 years' experience in Voice process Salary up to 5 LPA 6 days working Contact - 9449900627, yamanurappa.kuri@teleperformancedbs.com

You will be working for a TOP MNC in the US Residential Mortgage- Loan Origination sector. The job locations available are Bangalore and Hyderabad. You must possess strong people management skills to excel in this role. In Bangalore, the available positions are as follows: - Operational Manager: 10-20 years of experience, with a salary of 25LPA including Variables. You should have at least 2+ years of experience as a Manager or Senior Manager on paper. - Trainer (US Mortgage): 4-12 years of experience, with a salary of 10LPA including variables. In Hyderabad, the available positions are as follows: - Team Lead: 6-12 years of experience, with a salary of 10LPA including Variables. You must ha...

Must have Min 1+yrs exp as a Quality Analyst/ Process Trainer only from International Voice process BPO. Must know QC Metrics/ TNA TNI Training Metrics US Shifts Need Immediate Joiners Fluent English Call 8447780697 send CV monu@creativeindians.com

Must have Min 1+yrs exp as Team Leader from International Voice Process BPO. Shud be Team Leader on papers from US Voice process. Must know KPI's CSAT/NPS/AHT Immediate Joiners US Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com

Job description: Should have minimum 4+ years of experience in BPO. Inbound Voice experience is mandate. Should have been designated as a Team Lead for at least 2 years on papers. Candidate must be able to speak fluent with either Kannada or Malayalam Should be able to calculate Attrition, Shrinkage, AHT. Candidate should have good communication Should be aware of NPS, Repeat & Churn. Should be aware of Occupancy and Utilization formulas. Candidate should be good in communication. Location: Preferred Chennai based candidates. Interested candidate can share the resume. PavithraS19@hexaware.com; Contact Number: 9626261016

Job Description Were looking for a passionate Key Account Manager (Customer Success) who ll launch India s biggest Ecommerce/D2C brands as Zippee customers & help them grow. You ll proactively partner with customers to ensure their success ( while working cross-functionally to drive revenue & deliver on critical objectives). Ideal candidate will have strong analytical skills, thrive as a self-starter in an early-stage environment, & drive high-level strategic discussions. This is an in-person role at our Gurgaon HQ & you must be based in Delhi NCR. What you will do: Handover of accounts from Partnerships to ensure successful launch and growth of the brand. Drive value of our Quick Commerce L...

4 years in BPO International Customer Voice process,1 year as a Team Leader on the paper MUST Banking Voice Process Exp * Rotational Shifts *Knows performance metrics *Motivates team Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!