2163 Csat Jobs - Page 12

Role Summary We are looking for an enthusiastic Team Leader at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements . What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 15-20 to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Coaching : Reviewing and monitor...

Hiring for Team Leader : Bangalore & Chennai Experience : 1 to 2 Years Skills :BPO metrics: Understanding and managing key performance indicators (KPIs) like AHT, CSAT, and shrinkage. Immediate Joiner Interview Mode : Face to Face Sandhya :7349551579

WFO Job Location Mohali International Voice Process Rotational Shifts 5 Days working Immediate Joining Salary upto 8 LPA Eligibility: Min. 3 year of Team Handling Voice Exp required in BPO On Paper exp needed Interested Call 9815111359 Baljit Required Candidate profile Immediate Joiners CV Criteria : Prior Experience and Last salary must be mentioned The experience must be on paper Must be aware about KPI's Flexible for 24X7 Shifts Good Customer Handling Skills

Only Female Candidates can apply. Must have Min 1.5yrs exp as a Team Leader from International Customer Service Process BPO. Well Versed with KPIs. US Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com

Roles and Responsibilities : Lead a team of voice process agents to achieve service level agreements (SLAs) and key performance indicators (KPIs). Manage escalations, shrinkage, and attrition rates to maintain high levels of customer satisfaction. Develop and implement strategies to reduce CSAT scores through effective people management skills. Monitor metrics such as AHT, TAT, SLA compliance, and KPIs to identify areas for improvement. Job Requirements : 5-10 years of experience in US Voice Process or similar industry. Strong stakeholder management skills with ability to handle multiple priorities simultaneously. Excellent team handling and people management skills with focus on performance...

Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to fe...

BPO International Tech Support Voice process,1.5year as a Team Leader on paper * Rotational Shifts *Manage team *Knows performance metrics *Motivates team If Tech Support exp then Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!

Roles and Responsibility Lead the quality team in developing and implementing effective quality control processes. Conduct regular audits to ensure compliance with industry standards and company policies. Collaborate with cross-functional teams to identify areas for improvement and implement changes. Develop and maintain quality metrics and reports to track performance. Provide training and coaching to team members on quality procedures and best practices. Foster a culture of continuous improvement within the team. Job Requirements Proven experience in quality assurance and leadership, preferably in a BPO or IT-enabled services environment. Strong knowledge of CRM systems and processes. Exce...

MIN 3YR EXP, 1 yr AS BPO QA ON paper exp In International Customer Support Voice Process Audits calls ,audit reports, Call Calibration IMMEDIATE JOINER Call Whatsapp ONLY IF HAVING BANKING PROCESS EXP -AMIT 8851792136, Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy

Role & responsibilities Job Description: We are seeking an experienced Quality Auditor with a strong background in BPO operations. The candidate will be responsible for monitoring, evaluating, and improving quality performance through audits, coaching, training, and actionable insights. A strong command of audit frameworks, and performance improvement methodologies is essential. Job Responsibilities: Monitor and evaluate inbound/outbound calls and customer interactions to ensure consistent quality standards Provide realtime feedback and ongoing coaching to agents, highlighting critical and noncritical errors Analyze performance metrics and trendssuch as audit scores, FCR, CSAT—and prepare da...

We are actively hiring for Team Leader!!! Location - Malad, Mumbai Shifts - Rotational Shifts (5 days working with 2 rotational weekoffs) HSC cleared can also apply - Immediate Joiner preferred Roles and Responsibilities:- Need 1 year on paper experience as a TL. Manage daily operations of the team, ensuring efficient handling of customer queries and issues. Oversee shrinkage management to minimize losses and optimize productivity. Develop and implement strategies to reduce attrition rates through effective employee engagement initiatives. Ensure seamless escalation processes for complex cases and maintain high levels of CSAT (Customer Satisfaction). Monitor KPIs such as AHT, SLA, and roster...

Can be provided on request

Role Overview We are seeking a detail-oriented and proactive Quality Analyst to join our Collections team The ideal candidate will be responsible for monitoring and auditing collection calls, conducting regular calibrations, and providing insights to improve overall customer experience and compliance Proficiency in both English and Hindi is essential for this role Key Responsibilities Audit outbound collection calls to ensure compliance with company policies and regulatory guidelines Evaluate call quality and provide constructive feedback to collection agents Identify process gaps and recommend actionable solutions to enhance performance Conduct periodic calibration sessions with team leads ...

Position: Quality Analyst Location: Noida (Sector 63) Department: Quality Team Overview: The Quality Analyst is responsible for evaluating processes, identifying areas for improvement, and ensuring compliance with quality standards. This role involves monitoring performance metrics, conducting audits, analysing trends, and providing feedback to enhance overall efficiency and effectiveness. Quality Monitoring & Evaluation: Assess and analyse customer interactions, transactions, and operational processes. Perform audits and provide feedback to ensure adherence to quality standards. Develop and maintain quality scorecards to track performance. Process Improvement & Compliance: Identify gaps in ...

BPO International Banking Support Voice process,1 year as a Team Leader on paper * Rotational Shifts *Manage team *Knows performance metrics *Motivates team Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity

We Are Hiring "International voice Support" Experience : 1+ Year Qualification : Any intermediate/ Graduate Salary : Upto 4.5-4.6 LPA Location : DLF Gochibowli 5 Days of working 2Rotational Week off Rotational Shift Timings Note : 2 way cab is also Provided Skills : Excellent Communication International Experience KPI Metrics Inbound and outbound Interview rounds : HR OPS Versant Interview Location : Kondapur Interested Candidates can Contact : Urmila HR - 7905815849 Alisha HR - 9989032127 Bhargavi HR - 9949920704

Disclaimer: MarketStar is committed to ensuring integrity and transparency in our recruitment practices. We DO NOT charge any fees at any stage of the recruitment process. In case you receive any unsolicited requests for payments, please report to immediately. "Interested candidates can call and email their updated resume." HR Name: Lydia Rajan Contact : 9618240011 Email Id: lydia.rajan@marketstar.com Job Responsibilities: Oversee overall planning and performance of a particular market. Sales experience is preferable Ownership for overall delivery of service level components, quality, and productivity targets & indicators for a particular market. Determine operational strategies for a partic...

Kwikpic is a fast-growing SaaS platform designed to simplify digital content management and sharing. Our goal is to empower businesses and individuals to manage their media efficiently while enhancing collaboration and engagement through our innovative cloud-based solutions. Job Location: Kolkata / Mumbai Hybrid Working\ Qualification: Any Graduate (Technical background preferred) Relevant Industry: SaaS / Cloud / Subscription-based Product Companies Key Skills: Customer Support, Customer Success, Communication Skills, CRM, SaaS Support, Cloud Support Job Description / Responsibilities: Provide timely and professional assistance to customers via email, chat, and phone, resolving technical an...

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities: Monitor and manage client Service Level Agreements (SLAs); proactively identify gaps and implement improvement plans. Drive revenue growth by managing billable hours, forecasting, budgeting, and identifying opportunities for upselling. Lead, coach, and develop Team Leaders and their teamsensuring high performance, engagement, and alignment with business goals. Review ...

Lead a group of AMs/TLs to meet all SLA’s Drive customer experience metrics Workflow monitoring, process improvement, training, reporting & special projects Provide recommendations for strategies & process improvements Required Candidate profile 8-12 yrs of BPO experience & 5+ yrs in a Global Telecom Process working as AM (2+ yrs) or Manager supporting US/Global Operations Excellent Communications 24/7 shifts. Call @ 040-35596951/8977001402 Perks and benefits Candidates can call @ 040-35596951/8977001402

Role Purpose Principal Consultants are expected to have a deep area of consulting expertise, with a good understanding of the clients business landscape and an ability to manage the delivery of consulting solutions that achieve clear business value. The role may have managerial responsibilities in leading a team of consultants and managing quality and internal compliance in business operations. Principal Consultants develop and support closure of sales opportunities through their consulting expertise and client relationships. The Principal Consultant must achieve high personal billability. Do Consulting Execution An Ambassador for Wipro tenets and values Consulting Project manager or equival...

Role Purpose Senior Consultants are able to leverage their experience to deliver discrete projects with minimal supervision. They demonstrate clear understanding of the clients business issues, detailing and tailoring consulting solutions to generate maximum value through idea generation and engagement experience. The Senior Consultant must achieve high personal billability. Do Consulting Execution An ambassador for the Wipro tenets and values, secures great feedback from multiple clients Consulting project Manager or equivalent coordinates teams of consultants, responsible for assuring quality of deliverables Flexible in approach, ability to coordinate resource with expertise in various are...

We are looking for Team leader and Quality analyst Team leader should have overall 5years experience in which 2years as a TL. Salary upto 6lpa depends, Need on paper experience, Telephonic Interview Interested call now HR Salman 7666535407

We are looking for Team leader and Quality analyst Should atleast have 1 year of on paper experience Salary upto 5lpa depends, Need on paper experience, Telephonic Interview Interested call now HR Salman 7666535407

We are looking for Quality analyst Salary package upto 4.8lpa Need Customer service relevant on paper experience Telephonic interview Good English speaking skills, Should have knowledge of Qc tools and parameters. Interested call HR Salman 7666535407