2163 Csat Jobs - Page 10

About Frontier Were Frontier a 31-year-old Zero Debt Technology company with deep roots & fresh ambitions . As we gear up for our next phase of growth, we’re diving deep into GenAI, AI Factories, Cloud & Hybrid IT . We work closely with the world’s top OEMs and are proud of our strong, inclusive culture rooted in integrity, innovation & collaboration . We’re running multiple high-impact initiatives to expand our business, sharpen execution & unlock new value streams. To accelerate this journey, we’re looking for a PMO Lead (based in Bangalore ONLY) who can help us build, run & scale a world-class Project Management Office. Our Culture Frontier is an equal opportunity employer & celebrates di...

Hiring for QA. Languages Required (Any one):English & Hindi, Job Description:We are looking for a detail-oriented and experienced Quality Analyst (QA) from the BPO sector who is worked in Sales or Banking, The ideal candidate will be responsible for monitoring and evaluating customer interactions to ensure the highest quality standards are maintained across all communication channels. Key Responsibilities: Monitor calls, chats, and emails to assess the quality of service delivered Identify gaps in agent performance and suggest improvements Provide constructive feedback and coaching to agents Maintain audit reports and track quality metrics Collaborate with training and operations teams to im...

TL for the Bpo, we need excellent communication in English and Hindi, attrition,shrikage,Kpi,Kra bpo matrix calculation all skill and atleast on paper1 years exp. as TL should be there.looking immediate joiner.Inbound process ecommerce background.

Role Overview: As an experienced Scrum / Agile practitioner, you will be responsible for managing the overall dependencies across multiple programs in a value stream. Your role will involve leveraging strong domain, business, and technical knowledge, along with exceptional communication and facilitation skills. You will oversee the coordination of 10-15 Scrum teams during releases, ensuring project delivery and profitability from Wipro's perspective. Collaborating closely with ALM/SoSM, you will work towards enhancing team competency for operational efficiencies. Key Responsibilities: - Ensure alignment with the programme(s) objectives in a LOB - Understand and allocate budget across various...

About Atria Convergence Technologies Ltd: ACT (Atria Convergence Technologies Ltd.) was born out of a vision to become the most admired in home entertainment, education, and interactive services provider in India. Today, we are closer than ever to realizing it. Based in Bangalore, we serve a number of cities and towns in Karnataka, Andhra Pradesh, Telangana, Tamil Nadu, Delhi, Rajasthan, Uttar Pradesh and Gujarat. We are one of the countrys most renowned cable and broadband company, bringing state-of the art services to more than 3 million happy homes (Fibernet, Digital TV, HDTV). We offer broadband on optic fiber and our Fiber-To-The Home technology can carry vast amount of information at s...

Responsibilities Single Point of Contact for customers concerns and issues, business critical events and major incidents for the region till problem resolution. Be the Customer Experience (CX) focal to influence and lean good customer service practices sharing across different service touch points. Build and maintain customer relationship and coordinate with Lenovo support teams and delivery partners in other geographies to support customer. Own and drive teams to ensure services are delivered according to the contractual requirement in the most cost-effective manner. Early identification of customer satisfaction issue and develop Service Improvement Plan to address the issue. Taking ownersh...

Job description Job Title: Operations Manager BPO Company: Globiva Location: Gurgaon, Haryana Experience: 2-5 Years as a Operation Manager Industry: BPO Company Overview: Globiva is a leading provider of Business Process Management services, delivering best-in-class customer experiences for global clients across industries. We pride ourselves on innovation, operational excellence, and a strong commitment to quality. --- Job Description: We are seeking a dynamic and experienced Operations Manager to lead and manage our BPO operations team in Gurgaon. The ideal candidate will be responsible for ensuring efficient day-to-day operations, meeting client SLAs, enhancing productivity, and driving t...

As a Quality Analyst , you will complete audits or evaluations. This may include quality audits, RCA scrubbing for CSAT/NPS, Resolution Rate, AHT, Cycle Time, Policy Adherence, Ticket Closures, etc. You will ensure that your defined monthly or weekly evaluation targets are met. Roles and responsibilities: Audit calls/interactions/transactions for aligned Teammates Coach Teammates for performance improvement (campaign specific) Report performance for an aligned span on a daily/weekly/monthly basis Provide inputs and basis audits for briefings and training which need identification Partner with Team Leaders (TLs) in leading team meetings for metrics improvement Participate in strategic project...

As a Quality Analyst , you will complete audits or evaluations. This may include quality audits, RCA scrubbing for CSAT/NPS, Resolution Rate, AHT, Cycle Time, Policy Adherence, Ticket Closures, etc. You will ensure that your defined monthly or weekly evaluation targets are met. Roles and responsibilities: Audit calls/interactions/transactions for aligned Teammates Coach Teammates for performance improvement (campaign specific) Report performance for an aligned span on a daily/weekly/monthly basis Provide inputs and basis audits for briefings and training which need identification Partner with Team Leaders (TLs) in leading team meetings for metrics improvement Participate in strategic project...

Summary: The WFM Real Time Analyst is responsible for the real-time monitoring and management of call center operations to ensure service level objectives and key performance indicators (KPIs) are consistently met. This role is crucial for optimizing workforce efficiency, identifying and addressing intraday performance issues, and making proactive decisions to maintain operational health. Key Responsibilities: Real-Time Monitoring: Continuously monitor call queues, agent performance (e.g., adherence, availability, occupancy), and system health. Intraday Management: Adjust staffing levels and agent schedules in real-time to account for fluctuations in call volume, unexpected absenteeism, or s...

Our team is looking for a "Team Leader" who will manage "Remote Assistance Specialists also known as Teammates" As a Team Leader, you will have the opportunity to leverage your skills and play an essential part in our success story! You will monitor the friendly sidewalk robots designed to deliver parcels, groceries, and food. Even if our robots are 99% autonomous, there's always the need to outsource the difficult decisions to our human operators who are able to solve various social and traffic situations. As a Team Leader, you will manage the day-to-day planning and operations of your team. This includes making sure that each of your Teammates delivers on their Service Level Agreement (SLA...

Our team is looking for a "Team Leader" who will manage "Remote Assistance Specialists also known as Teammates" As a Team Leader, you will have the opportunity to leverage your skills and play an essential part in our success story! You will monitor the friendly sidewalk robots designed to deliver parcels, groceries, and food. Even if our robots are 99% autonomous, there's always the need to outsource the difficult decisions to our human operators who are able to solve various social and traffic situations. As a Team Leader, you will manage the day-to-day planning and operations of your team. This includes making sure that each of your Teammates delivers on their Service Level Agreement (SLA...

What does an Operations Manager really do? Think of yourself as a leader and the master of your department, so not just anyone is qualified for this role! Here at TaskUs we make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Come on now, we need your full attention because it's time to imagine what it's like being an Operations Manager. Imagine yourself going to work with one thing on your mind: that in most companies, it's all about the KPIs but in TaskUs it's all about solving business problems through innovation. As you tackle your new tasks for the day, you know that it will all lead to one thing that your depa...

What does an Operations Manager really do? Think of yourself as a leader and the master of your department, so not just anyone is qualified for this role! Here at TaskUs we make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Come on now, we need your full attention because it's time to imagine what it's like being an Operations Manager. Imagine yourself going to work with one thing on your mind: that in most companies, it's all about the KPIs but in TaskUs it's all about solving business problems through innovation. As you tackle your new tasks for the day, you know that it will all lead to one thing that your depa...

So what does a Senior Operations Manager really do? Think of yourself as one of the leaders of your department, so not just anyone is qualified for this role! Here at TaskUs, we make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Come on now, we need your full attention because its time to imagine what its like being a Senior Operations Manager. TaskUs is the fastest growing tech-enabled business services company in the world. We exist to provide ridiculously innovative customer support, AI operations, and content security to the worlds most disruptive companies We believe our Frontline employees come first, always...

We need someone who has the skills to call themselves a Leader. Someone with college or vocational school graduation as a qualification and has at least one (1) year of relevant Team Leader experience managing at least 10+ teammates while working in a customer support role within an outsourcing or similar company. We need someone with excellent verbal and written communication skills along with above-average technical know-how. If you have previous experience working on the phone, email and live chat customer support roles, then thats a plus in your favor. If you’re familiar with E-Commerce, Customer service, or any other tools; flexible and willing to work different shifts - then we definit...

Position – Team Lead (Customer Support) Location: Ameerpet Qualifications: Any Graduation Experience: Minimum 2–4 years overall, with at least 1 year as a Team Leader on paper in any BPO Mail - Varalakshmi.Y@livecjobs.com Required Candidate profile Work mode – Hybrid after 3 months Skills and Abilities: •Performance Metrics Handling: Proven experience in managing key KPIs such as AHT, FCR, CSAT 6 days working

Key Accountabilities: Assess maintenance issues, review procedures and make decisions utilising all relevant resources available to ensure appropriate action is taken. Completion of assigned tickets as required. Carrying out all duties in line with client procedures. Communicating with outsourced support/clients /residents and internal teams on issues and actions taken. (Where appropriate to do so, refers clients/Property Managers to more experienced Property Managers or Supervisors where information sought is beyond current knowledge level or where a client escalation procedure is documented). Providing relevant, timely and accurate information to client and caller where appropriate. Answer...

Total 4 yrs out of this 1yr TL exp ON PAPER, AHT, Attrition, Shrinkage, CSAT, Quality Immediate Joiner Graduate Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile Work From Office-Bangalore Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Must Knows-English Perks and benefits PF & ESIC plus Good Leave policy

What You'll Do Job Summary The Technical Support Engineer acts as the SME for AvaTax & Connectors, providing deep technical support to customers and our teams. Respond to customer emails, troubleshoot with engineers, and contribute in engineering/product meetings to lead resolutions. You will report to Manager, Product Support. Schedule: US business hours with evening/night shifts across time zones. What Your Responsibilities Will Be Key Responsibilities Own Tier-2 AvaTax & Connector cases end-to-enddiagnose, resolve, prevent recurrence. Troubleshoot across NetSuite, D365, SAP, Oracle, Salesforce, Shopify, and Workday. Manage customer relationships and act as their advocate. Perform RCA and ...

On a typical day, you'll Ensure that your team is meeting their productivity and quality targets Resolve queries or concerns that the team might have Effectively lead a high-performing team Achieve high levels of customer delight Why You? What You Bring: Connections are everything here at TTEC. That means we connect with our customers, our teammates, and most importantly with you. And the ability to connect yourself is what you bring to the table along with the following: Computer savvy High school graduate or equivalent Competency using MS Office applications 2 years of experience as a Team Lead in a BPO Voice Process The passion and drive to make a difference Good understanding of CSAT, NH...

At FedEx, moving the world doesn't only mean delivering for our customers around the globe. Moving the world is also about creating what's next. We are Team FedEx, and we are 500,000+ people strong around the world. The work we all do comes down to one purpose: to provide our customers with outstanding experience as we connect the world to what's next. This isn't a place to get just a job. Here, you get a career for life. It is a place to enjoy constant change, growth, and progress in your career. Our willingness to innovate and transform is what keeps us at the forefront of our industry. With curiosity, inventiveness, and entrepreneurial spirit, we keep finding new and better ways to delive...

Who we are At FedEx, moving the world doesn't only mean delivering for our customers around the globe. Moving the world is also about creating what's next. We are Team FedEx and we are 500,000+ people strong around the world. The work we all do comes down to one purpose: to provide our customers with outstanding experiences as we connect the world to what's next. This isn't a place to get just a job. Here, you get a career for life. Its a place to enjoy constant change, growth, and progress in your career. Our willingness to innovate and transform is what keeps us at the forefront of our industry. With curiosity, inventiveness, and entrepreneurial spirit, we keep finding new and better ways ...

Job Description: Team Lead Lucknow Preferred Immediate joiners. We seek a highly motivated, experienced team leader to join our dynamic team at [Teleperformance]. If youre a confident and dynamic individual who can take charge and lead our team to success, we would love to have you. We are an equal opportunity employer, providing a fast-paced, growing work environment with remuneration packages aligned with industry standards. Objectives of this role Set the tone for the team and create a positive and productive work environment. Motivate and inspire team members, fostering a sense of collaboration and accountability. Transform a group of individuals into a cohesive and high-performing team ...

Trainer/Process Trainer /Soft skills Trainer BPO International Voice Process TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER Call/ WhatsApp cv if you have banking process exp to Sri 8851792136 Neha 8287267407 Required Candidate profile WFO in Gurgaon ONLY, pls apply if can relocate No Jobs in Delhi / Noida Call/ WhatsApp cv if you have banking process exp to Sri 8851792136 Neha 8287267407