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0.0 - 1.0 years

2 - 4 Lacs

Mumbai, Mumbai Suburban, Mumbai (All Areas)

Work from Office

Naukri logo

Hiring for International Voice Process (work from office) Job responsibilities- Voice process Good communication skills. Performance and Sales Incentives. Objection handling skills. 2 days rotational work off in a week. 24*7 shift. Eligibility- HSC Fresher can also apply. Graduates (except B.Tech fresher with above 60%). Post Graduates (except LLB / Chartered Accountant / MBBS / ICWA). Transport boundary: Western line- Churchgate to Virar Central line- CST to Thane Harbour line- CST to Vashi Job Location - Mindspace, Malad west. Mandatory Documents Required- 1. Educational documents ( all originals). 2. Experience documents (Offer letter, Relieving letter, last 3 months payslip/bank statement). 3. Aadhar card, Pancard , Passport/ Driving license/ Voter Id. Interested candidates please share your resume on what's app or call on 9359339216 or Mail CV on prajakta.sawant@firstsource.com Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.

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0.0 - 5.0 years

0 - 3 Lacs

Gurugram, Delhi / NCR

Work from Office

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Gurgaon/Noida WFO Salary 15-35k inhand depends on communication/typing Rotational US shifts( 5days) Cabs/ Incentives/Insurance benefits Fresher/Experienced , 12th pass can also apply Voice/Chat customer handling role 8851848140

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1.0 - 6.0 years

1 - 4 Lacs

Gurgaon/Gurugram

Work from Office

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BPO Hiring For International Cell Phone Chat Process 4.28 LPA Grad/UG with 1Year Exp. with International BpO B.E./B.TECH < 65% & 1 Year Exp With International BpO 24/7 5 Day Cabs Call Dipankar@ 9650094552 Email CV@ jobsatsmartsource@gmail.com

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0.0 - 5.0 years

2 - 5 Lacs

Bengaluru

Work from Office

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Greetings from The Job Factory !!!! We are India's Largest BPO Recruitment Company. Golden opportunity for freshers and Experience Salary Range : 5.5L.P.A + Incentive For More Details HR Swathi @ 9538878907 (call or whats app) Email id : Swathi@thejobfactory.co.in Role & responsibilities : Manage inbound and outbound calls from international customers to provide assistance and resolve inquiries. Deliver exceptional customer service by efficiently addressing customer queries and providing effective solutions. Assist with product or service-related questions, troubleshooting, and technical support (if applicable). Maintain a high level of product knowledge to provide accurate information and resolve customer concerns. Accurately document and update customer information in the companys CRM system. Follow company policies and service level agreements (SLAs) to ensure high customer satisfaction. Communicate in a clear, polite, and professional manner to ensure a positive customer experience. Meet individual and team performance targets, such as call handling time, customer satisfaction scores, and first-call resolution. Collaborate with other team members and departments to improve service delivery. Preferred candidate profile : Fluency in English: Excellent verbal communication skills in English (knowledge of additional languages is a plus). Communication Skills: Clear, confident, and customer-centric communication skills. Problem-Solving: Ability to handle complex issues with professionalism and patience. Adaptability: Comfortable with a fast-paced environment and adjusting to changing customer needs. Technical Skills: Basic knowledge of computer applications and CRM software. Time Management: Strong time management skills to handle high call volumes efficiently. Experience: Previous experience in customer service, technical support, or a voice-based role is preferred. Freshers are also encouraged to apply. Education: Minimum high school diploma; a college degree is preferred. Shift Flexibility: Willingness to work flexible hours, including weekends and holidays. Perks and benefits : Competitive Salary: Attractive salary based on experience and skills. Performance-Based Incentives: Rewards and incentives for achieving KPIs such as customer satisfaction, call quality, etc. Health Benefits: Comprehensive medical insurance and healthcare plans. Retirement Benefits: Provident fund, retirement savings, or pension options. Paid Time Off: Generous vacation days, sick leave, and public holidays. Employee Wellness Programs: Access to wellness initiatives, mental health support, and fitness programs. Work-Life Balance: Flexible working hours and paid time off to support work-life balance. Career Growth Opportunities: Opportunities for internal promotions and career development. Training & Development: Ongoing training to help you enhance both personal and professional skills. Recognition & Rewards: Regular recognition for top performers, including Employee of the Month awards. For More Details HR Swathi @ 9538878907 (call or whats app) Email id : Swathi@thejobfactory.co.in

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1.0 - 5.0 years

2 - 4 Lacs

Gurgaon/Gurugram

Work from Office

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BPO Hiring For International Cell Phone Voice Process 4.00 LPA - Gurugram Grad/UG with 1Year Exp. with BpO B.E./B.TECH <60% & 1 Year Exp With BpO 9AM-9PM Shift 5 Day Cabs Call Dipankar@ 9650094552 Email CV@ jobsatsmartsource@gmail.com

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0.0 years

3 - 5 Lacs

Bengaluru

Work from Office

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Greeting From The Job Factory....! Golden opportunity for freshers and Experience Fresher salary upto 4 LPA Experience salary upto 5.5LPA For More Details HR smitha - 9880964847 (WhatsApp or Call ) Email id : smitha@thejobfactory.co.in NOTE - LOOKING FOR IMMEDIATE JOINERS ONLY. Job Description Responsible for UK And US client, handling queries, appropriate assistance. Patience when handling tough cases. Excellent communication and problem-solving skills. Candidate should possess excellent oral and written communication skills. Respond to customer queries in a timely and accurate way. Own and resolve customer issues efficiently, effectively and em-pathetically. Following up with customers for any further information. Provide accurate, valid, and complete information by using the right tools. Should be flexible with the shifts. Eligibility: Grad or undergraduate fresher with good skills and fluency in English. Should be flexible with rotational shifts. 5 days of working 2 Days Off. Should have Minimum 1Year of experience in International Voice Process / Non Voice Process or FRESHERS GRADUATE. For More Details HR smitha - 9880964847 (WhatsApp or Call ) Email id : smitha@thejobfactory.co.in

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6.0 - 11.0 years

12 - 17 Lacs

Chennai

Work from Office

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Job Summary: The IT Asset Manager is responsible for overseeing the lifecycle of all IT assets within the organization, ensuring accurate tracking, compliance, and optimization. This role requires deep expertise in Configuration Management Database (CMDB) practices to maintain data integrity and support IT Service Management (ITSM) processes. Key Responsibilities: Asset Lifecycle Management: Track and manage IT assets from procurement to retirement. Maintain accurate inventory of hardware, software, and virtual assets. CMDB Management: Ensure the CMDB is accurate, up-to-date, and aligned with ITIL best practices. Define and enforce data standards, naming conventions, and relationships between Configuration Items (CIs). Collaborate with stakeholders to ensure CMDB supports incident, problem, change, and release management. Governance & Compliance: Ensure compliance with software licensing agreements and regulatory requirements. Conduct regular audits and reconciliations of asset data. Process Improvement: Develop and refine asset management and CMDB processes. Implement automation and integration with discovery tools and ITSM platforms (e.g., ServiceNow, SD plus ). Reporting & Analytics: Generate reports on asset utilization, lifecycle status, and compliance. Provide insights to support budgeting, forecasting, and strategic planning. Required Skills & Qualifications: Proven experience in IT Asset Management and CMDB administration. Strong knowledge of ITIL framework, especially Configuration and Asset Management. Hands-on experience with CMDB tools (e.g., ServiceNow, SD plus, Ivanti). Familiarity with discovery tools and integration techniques. Excellent analytical, documentation, and communication skills. Certifications such as ITIL Foundation, ServiceNow Certified System Administrator (CSA), or Certified Asset Management Professional (CAMP) are a plus. Preferred Background: Bachelor's degree in Information Technology, Computer Science, or related field. 5+ years of experience in IT asset and configuration management roles. Experience in large-scale enterprise environments.

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0.0 - 5.0 years

3 - 8 Lacs

Greater Noida, Delhi / NCR

Work from Office

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A telecaller (Immediate Joining) is one who makes outbound calls to inform or promote the company's product or service. They are responsible for carrying out, and handling the sales deals entirely over the phone.

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1.0 - 4.0 years

3 - 4 Lacs

Noida, Gurugram, Delhi / NCR

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Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 1 year exp in International BPO 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working, Blended Process 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qizra @ 90108 97647, Qasim @ 8056419536, Neha @ 8789203027 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

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13.0 - 14.0 years

13 - 14 Lacs

Kolkata, West Bengal, India

On-site

Foundit logo

Job Summary The CSE is someone who combines strong communication, problem-solving, and interpersonal skills with a genuine desire to help customers. Encourage repeat business through excellent service and relationship building. Required Candidate profile Willingness to work in varying shifts, including nights 13 years of experience in customer service, retail, or a similar client-facing role Fluency in English , Hindi , Assamese ,Kannada ,Punjabi

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0.0 - 5.0 years

0 - 5 Lacs

Mohali, Punjab, India

On-site

Foundit logo

Provide prompt, professional voice/chat support. Resolve queries efficiently. Maintain high communication and satisfaction. Troubleshoot and escalate as needed. Meet performance targets. GREAT Incentives Both side cabs Required Candidate profile Excellent English Communication required Fresher/Exp. Rotational Shifts ( 24*7) Immediate joiners only Candidate must be available for face to face round of interview

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0.0 - 5.0 years

0 - 5 Lacs

Mohali, Punjab, India

On-site

Foundit logo

Provide prompt, professional voice/chat support. Resolve queries efficiently. Maintain high communication and satisfaction. Troubleshoot and escalate as needed. Meet performance targets. GREAT Incentives Both side cabs Required Candidate profile Excellent English Communication required Fresher/Exp. Rotational Shifts ( 24*7) Immediate joiners only Candidate must be available for face to face round of interview

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1.0 - 4.0 years

1 - 4 Lacs

Mohali, Punjab, India

On-site

Foundit logo

Urgent Hiring for Premium process!! Handle customer's queries and provide appropriate solutions. 5 days working. Rotational shifts. Required Candidate profile Immediate joiners. Graduate/UG/ PG Fresher/Experienced both can apply. Must be flexible with rotational shifts. Excellent Communication.

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1.0 - 2.0 years

2 - 3 Lacs

Noida, New Delhi, Gurugram

Work from Office

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Hiring For Domestic premium voice process Any Graduate with minimum 06 month's of BPO experience Or fresher's with fluent English communication Must Day shift work from office Salary upto 18 to 25k Call or WhatsApp @7838882457 Shristi

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0.0 - 5.0 years

1 - 4 Lacs

Thane, Navi Mumbai, Mumbai (All Areas)

Work from Office

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We are looking for Freshers to work for Domestic and International companies Freshers and Experience both can apply Easy selection, Walk-in Interview, No sales, No Target, Salary up to 45000 Need Good English speaking Call HR sam 8828571104

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0.0 - 5.0 years

1 - 4 Lacs

Thane, Navi Mumbai, Mumbai (All Areas)

Work from Office

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We are looking for Freshers to work for Domestic and International companies Freshers and Experience both can apply Easy selection, Walk-in Interview, No sales, No Target, Salary up to 45000 Need Good English speaking Call HR aaliya 8097951194

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1.0 - 5.0 years

3 - 6 Lacs

Hyderabad, Bengaluru

Work from Office

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Hiring for Leading ITES Company In Hyderabad and Bangalore for Customer Support. Interested candidates may apply through Naukri. We shall call back the relevant profiles. Key Highlights: 1: Graduate/UG wit Min 1 Year International BPO Experience 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs ( Night Shift Allowance ) 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Virtual Interviews Key Responsibilities: Responding to customer inquiries : Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

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0.0 - 3.0 years

1 - 2 Lacs

Thane, Navi Mumbai, Mumbai (All Areas)

Work from Office

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HIRING FOR BPO Voice Process - Min qualification - 12th & Immediate Joiners - Salary:- 10,700-14,500 for fresher & 12000-18000 for sales experienced in hand plus unlimited - FRESHERS ARE WELCOME - Having basic Knowledge of Computer - Fixed day shift Required Candidate profile Candidate should be willing to work from office. To schedule your interview send your CV through WhatsApp (number mentioned below) HR Pratiksha :- 8698488197 Perks and benefits Competitive Salary

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0.0 years

1 - 3 Lacs

Noida, Chandigarh, Dehradun

Work from Office

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Urgent Hiring For Chat Email & Voice Process in Gurgaon. Any Grad / UG /PG candidate can apply 5 days working Both side cab facility Excellent Communication in English Interested can call our HR team at:- 9997196123, 7678572840, 8882138273

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1.0 - 3.0 years

3 - 4 Lacs

Pune

Work from Office

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Join Our Team at AM Infoweb International Voice Process! Ready to take your career to the next level? Were HIRING! Role: Case Processing Executive What Were Looking For: - Excellent Communication Skills - Minimum 1 Year Experience in International Voice Process - Undergraduates with Experience Welcome! - Gap in Employment Should Not Exceed 3 Months Why Join Us? - CTC Up to 40K/Month - Monthly Incentives - US Shifts - Saturday-Sunday Off - Paid Overtime Job description Act as a mediator between insurance company's/law firms and hospitals, doctors, clinics medical facilities. Do a follow-up on medical reports of patients who have been discharged from the mentioned medical institutes. The main aim is to get the medical facility reports within the time frame mentioned by the client. Eligibility Criteria Excellent Communication Skills Undergraduates can apply only with experience of at least 1 year. WFH is not appreciate. At least 1 year of experience into international voice process only 3 months of gap will be considerable not more than that Please Note: WFH is not available for this position. Walk-in Interviews Location: Cerebrum IT Park, Kalyani Nagar, Pune - 14 For More Information, Contact: -Shifa Khan 9284990674 - Call/ Whatsapp -Email: shifa.khan@aminfoweb.co.in Dont miss the chance to grow with us! Apply now and elevate your career!

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1.0 - 6.0 years

2 - 6 Lacs

Bengaluru

Work from Office

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HIRING FOR LEADING INTERNATIONAL BPO. NEED UG/GRAD CANDS WITH MIN. 1 YEAR OF BPO EXP CUSTOMER SERVICE ROLE BENGALURU LOCATION SAL UP TO - 5.6 LPA CTC VOICE/BLENDED CALL/WHATSAPP SUGANDH 9910813775 VISHAL 9811395907 YASH 9911862220 MANISH 9811395733 Required Candidate profile FINE TO WORK IN 24x7 Shifts LOOKING FOR CANDS HAVING GOOD COMMS SKILLS, TRANPORTATIONS AS PER THE COMPANY POLICY REFRENCES ARE HIGHLY VALUABLE, SHARE YOUR PROFILE - hr@head-hunters.in Perks and benefits SHIFTS, CABS, INCENTIVES AS PER THE COMPANY REQ.

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0.0 - 5.0 years

2 - 3 Lacs

Gurugram

Work from Office

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Mega Hiring for Customer Support Executives in Gurgaon (Work from Office) Hey Job Seekers! Looking to build your career in customer support? We have multiple openings for voice, semi- voice, and chat process roles in Gurgaon. Freshers and experienced professionals are welcome! Responsibilities: Handle inbound/outbound calls or chat support Address customer queries with accuracy and professionalism Maintain call/chat logs and follow up when required Ensure adherence to process and quality standards Eligibility Criteria: Freshers and experienced (0-3 years in BPO/customer service) Minimum Qualification: Undergraduate/Graduate Strong communication in English and Hindi Comfortable with rotational shifts and 6-day workweeks Age: Up to 30 years Salary Details: International Process: UG with experience or Grad freshers: 21K CTC Blended Process: Up to 24K CTC (Cab depending on process) Inbound Internaional Pocess: Up to 30k CTC (Both ways Cab) Domestic Process: Freshers: 15K20K CTC. Experienced: Up to 25K CTC. Cab in odd hours (as per company policy). To Apply: Send your resume via WhatsApp to 9696714723 (Homa) Missed call? Just drop a message and well get back to you! Stay Updated with Future Openings: WhatsApp Channel: https://whatsapp.com/channel/0029VaLXmHBEKyZFIm6giY0G LinkedIn: linkedin.com/in/homafaijani #CustomerSupportJobs #GurgaonHiring #BPOJobs #InternationalProcess #DomesticProcess #WorkFromOffice #RotationalShifts #FreshersWelcome #ApplyNow #ShiningStarsRecruitment #VoiceProcess #ChatSupport #WalkInInterview

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0.0 - 2.0 years

1 - 4 Lacs

Noida, Gurugram, Greater Noida

Work from Office

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Mega hirings for Noida And Gurugram location. Free to call : 9076544893 HR Isha, If call not receive please share your resume on WhatsApp. Profile : Customer Support profile Process : Voice Process and Non voice process Sector : BPO Location : Noida And Gurugram Skills : G ood Communication in English. For Noida:- Undergraduate & Graduate Freshers and Experience Salary :- 15k to 45k (Depends upon skills and process) incentive also. For Gurugram:- Undergraduate & Graduate Freshers and Experience 5 days working Salary :- 15k to 35k (Depends upon skills and process) 4k for cab allowance Incentives. Candidates can also visit our venue for interview. A43, Second floor, Sectore 2 Noida Nearest Metro station: Sectore 15 Noida Role & responsibilities Resolve the query and complaints of customers Resolve the issues and proper time Preferred candidate profile Good English communication Fresher and experience both can apply Perks and benefits Monthly incentives PF Mandatory notes Immediate joiners only.

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1.0 - 4.0 years

4 - 4 Lacs

Bengaluru

Work from Office

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Must have 1 Year of exp in International voice Process Customer Support Excellent Communication Notice- Immediate Bangalore CTC- 4 to 4.5 LPA Any graduate 5 Days 2 Way Cabs Us shifts Contact- 6205633155(Jaspreet)

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4.0 - 9.0 years

4 - 8 Lacs

Thane

Work from Office

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4 years in BPO International Customer Voice process,1 year as a Team Leader on the paper * Rotational Shifts *Manage team of 7-14 *Knows performance metrics *Motivates team Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!

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Exploring Customer Service Associate (CSA) Jobs in India

The job market for Customer Service Associates (CSA) in India is growing rapidly due to the increasing demand for excellent customer service in various industries. CSAs play a vital role in ensuring customer satisfaction and maintaining positive relationships with clients. If you are considering a career in customer service, India offers a plethora of opportunities for CSA professionals.

Top Hiring Locations in India

  1. Bangalore
  2. Mumbai
  3. Delhi
  4. Hyderabad
  5. Chennai

Average Salary Range

The average salary range for CSA professionals in India varies based on experience and location. Entry-level CSAs can expect to earn between INR 2-4 lakhs per annum, while experienced professionals with 5+ years of experience can earn upwards of INR 8-12 lakhs per annum.

Career Path

In the field of customer service, a typical career path may include roles such as Customer Service Representative, Senior Customer Service Executive, Customer Service Manager, and ultimately, Customer Service Director. Advancement in this field is often based on experience, performance, and the ability to handle more complex customer interactions.

Related Skills

In addition to strong communication and problem-solving skills, CSAs are often expected to have knowledge of customer relationship management (CRM) software, data analysis, and the ability to handle multiple customer queries simultaneously. Proficiency in languages other than English, such as Hindi or regional languages, can also be an added advantage.

Interview Questions

  • What does excellent customer service mean to you? (basic)
  • How do you handle irate customers? (medium)
  • Can you give an example of a time when you went above and beyond for a customer? (medium)
  • How do you prioritize multiple customer requests at once? (basic)
  • What strategies would you use to upsell products to customers? (medium)
  • How do you handle confidential customer information? (basic)
  • Describe a time when you had to deal with a difficult customer. How did you resolve the situation? (medium)
  • How do you stay motivated during repetitive customer interactions? (basic)
  • Have you ever successfully turned a dissatisfied customer into a loyal one? If so, how did you do it? (medium)
  • How do you handle stress in a fast-paced customer service environment? (basic)
  • What metrics do you think are important to measure the effectiveness of customer service? (medium)
  • How do you keep up with industry trends to better serve customers? (basic)
  • Can you explain a situation where you had to collaborate with other departments to resolve a customer issue? (medium)
  • How do you handle a situation where you don't know the answer to a customer's question? (basic)
  • Describe a time when you had to deal with a language barrier while assisting a customer. How did you handle it? (medium)
  • What do you think are the key components of a successful customer service team? (basic)
  • How do you handle feedback from customers, both positive and negative? (medium)
  • Have you ever implemented a process improvement in your previous role? If so, what was it and how did it impact customer satisfaction? (medium)
  • How do you ensure consistency in customer service quality across different channels? (basic)
  • How do you handle a situation where a customer is asking for something that goes against company policy? (medium)
  • How do you prioritize customer satisfaction while also meeting company targets? (medium)
  • Can you give an example of a time when you had to de-escalate a tense situation with a customer? (medium)
  • How do you ensure that you are up to date with product knowledge to assist customers effectively? (basic)
  • What motivates you to deliver excellent customer service consistently? (basic)
  • How do you handle a situation where a customer is unhappy with the resolution you provided? (medium)

Closing Remark

As you prepare for interviews and explore opportunities in the field of Customer Service Associate roles in India, remember to showcase your excellent communication skills, problem-solving abilities, and passion for customer satisfaction. With the right skills and preparation, you can confidently pursue a rewarding career in customer service in India. Good luck!

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