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0 - 5 years

2 - 5 Lacs

Bengaluru

Work from Office

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Greetings from The Job Factory !!!! We are India's Largest BPO Recruitment Company. Golden opportunity for freshers and Experience Salary Range : 5.5L.P.A + Incentive For More Details HR Swathi @ 9538878907 (call or whats app) Email id : Swathi@thejobfactory.co.in Role & responsibilities : Manage inbound and outbound calls from international customers to provide assistance and resolve inquiries. Deliver exceptional customer service by efficiently addressing customer queries and providing effective solutions. Assist with product or service-related questions, troubleshooting, and technical support (if applicable). Maintain a high level of product knowledge to provide accurate information and resolve customer concerns. Accurately document and update customer information in the companys CRM system. Follow company policies and service level agreements (SLAs) to ensure high customer satisfaction. Communicate in a clear, polite, and professional manner to ensure a positive customer experience. Meet individual and team performance targets, such as call handling time, customer satisfaction scores, and first-call resolution. Collaborate with other team members and departments to improve service delivery. Preferred candidate profile : Fluency in English: Excellent verbal communication skills in English (knowledge of additional languages is a plus). Communication Skills: Clear, confident, and customer-centric communication skills. Problem-Solving: Ability to handle complex issues with professionalism and patience. Adaptability: Comfortable with a fast-paced environment and adjusting to changing customer needs. Technical Skills: Basic knowledge of computer applications and CRM software. Time Management: Strong time management skills to handle high call volumes efficiently. Experience: Previous experience in customer service, technical support, or a voice-based role is preferred. Freshers are also encouraged to apply. Education: Minimum high school diploma; a college degree is preferred. Shift Flexibility: Willingness to work flexible hours, including weekends and holidays. Perks and benefits : Competitive Salary: Attractive salary based on experience and skills. Performance-Based Incentives: Rewards and incentives for achieving KPIs such as customer satisfaction, call quality, etc. Health Benefits: Comprehensive medical insurance and healthcare plans. Retirement Benefits: Provident fund, retirement savings, or pension options. Paid Time Off: Generous vacation days, sick leave, and public holidays. Employee Wellness Programs: Access to wellness initiatives, mental health support, and fitness programs. Work-Life Balance: Flexible working hours and paid time off to support work-life balance. Career Growth Opportunities: Opportunities for internal promotions and career development. Training & Development: Ongoing training to help you enhance both personal and professional skills. Recognition & Rewards: Regular recognition for top performers, including Employee of the Month awards. For More Details HR Swathi @ 9538878907 (call or whats app) Email id : Swathi@thejobfactory.co.in

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0 - 5 years

2 - 4 Lacs

Bengaluru

Work from Office

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**"Start Your Call Center Career with Indias Largest BPO Recruiter!** - JobShop is hiring for multiple companies and roles in Bangalore. Apply once and access various opportunities. - Ideal for freshers starting out or experienced professionals looking to grow! Alorica is Hiring! Exciting Career Opportunities Await You! Are you looking to build a successful career in an International Voice Process ? Whether youre a fresher looking for a great start or an experienced professional seeking a rewarding opportunity, Alorica has the perfect role for you! Job Role: International Voice Process Location: [Specify Location if needed] Shift: Night Shift Work Days: [Mention if it's 5/6 days working] Salary & Benefits: Freshers: 22,000 + 4,400 Night Shift Allowance + Performance-Based Incentives Experienced: 25,000 + 4,400 Night Shift Allowance + Performance-Based Incentives One-Way Cab Facility for a safe and convenient commute Attractive Joining Bonus after 3 months of successful completion Exciting Incentives based on performance What Were Looking For: Excellent communication skills in English Willingness to work in a night shift Passion for customer service and a problem-solving attitude Freshers & experienced professionals are welcome to apply! Interview Process: 1 HR Round Initial screening 2 Assessment Round Skill evaluation 3 Operations Round Final selection Why Join Alorica? Work with a leading global brand in customer service Competitive salary & great incentives Career growth & development opportunities Supportive & dynamic work environment Apply Now! Limited positions available Dont miss out on this amazing opportunity! Call HR Sadaf on 6362015960 / 9964080000 or visit jobshop.ai to explore other open positions with us.

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0 - 5 years

2 - 4 Lacs

Bengaluru

Work from Office

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**"Start Your Call Center Career with Indias Largest BPO Recruiter!** - JobShop is hiring for multiple companies and roles in Bangalore. Apply once and access various opportunities. - Ideal for freshers starting out or experienced professionals looking to grow! Alorica is Hiring! Exciting Career Opportunities Await You! Are you looking to build a successful career in an International Voice Process ? Whether youre a fresher looking for a great start or an experienced professional seeking a rewarding opportunity, Alorica has the perfect role for you! Job Role: International Voice Process Location: [Specify Location if needed] Shift: Night Shift Work Days: [Mention if it's 5/6 days working] Salary & Benefits: Freshers: 22,000 + 4,400 Night Shift Allowance + Performance-Based Incentives Experienced: 25,000 + 4,400 Night Shift Allowance + Performance-Based Incentives One-Way Cab Facility for a safe and convenient commute Attractive Joining Bonus after 3 months of successful completion Exciting Incentives based on performance What Were Looking For: Excellent communication skills in English Willingness to work in a night shift Passion for customer service and a problem-solving attitude Freshers & experienced professionals are welcome to apply! Interview Process: 1 HR Round Initial screening 2 Assessment Round Skill evaluation 3 Operations Round Final selection Why Join Alorica? Work with a leading global brand in customer service Competitive salary & great incentives Career growth & development opportunities Supportive & dynamic work environment Apply Now! Limited positions available Dont miss out on this amazing opportunity! Call HR Sobiya 6362039269 / 9964080000 or visit jobshop.ai to explore other open positions with us.

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0 - 5 years

2 - 4 Lacs

Bengaluru

Work from Office

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**"Start Your Call Center Career with Indias Largest BPO Recruiter!** - JobShop is hiring for multiple companies and roles in Bangalore. Apply once and access various opportunities. - Ideal for freshers starting out or experienced professionals looking to grow! Alorica is Hiring! Exciting Career Opportunities Await You! Are you looking to build a successful career in an International Voice Process ? Whether youre a fresher looking for a great start or an experienced professional seeking a rewarding opportunity, Alorica has the perfect role for you! Job Role: International Voice Process Location: [Specify Location if needed] Shift: Night Shift Work Days: [Mention if it's 5/6 days working] Salary & Benefits: Freshers: 22,000 + 4,400 Night Shift Allowance + Performance-Based Incentives Experienced: 25,000 + 4,400 Night Shift Allowance + Performance-Based Incentives One-Way Cab Facility for a safe and convenient commute Attractive Joining Bonus after 3 months of successful completion Exciting Incentives based on performance What Were Looking For: Excellent communication skills in English Willingness to work in a night shift Passion for customer service and a problem-solving attitude Freshers & experienced professionals are welcome to apply! Interview Process: 1 HR Round Initial screening 2 Assessment Round Skill evaluation 3 Operations Round Final selection Why Join Alorica? Work with a leading global brand in customer service Competitive salary & great incentives Career growth & development opportunities Supportive & dynamic work environment Apply Now! Limited positions available Dont miss out on this amazing opportunity! Call HR SK Anisul-7996177000 / 9964080000 or visit jobshop.ai to explore other open positions with us.

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0 - 5 years

2 - 5 Lacs

Bengaluru

Work from Office

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Greetings from THE JOB FACTORY !!! Hiring for TOP MNC Companies for International voice process - Fresher and experience voice/ non voice/semi voice sal upto 5.5LPA For More Details Call : HR Krithika @ 9972832623 (Call or whatsapp ) Email ID : Krithikathejobfactory@gmail.com Role & Responsibilities: Respond to customer inquiries via phone, email, or chat in a timely and professional manner. Provide accurate information and troubleshoot customer issues to ensure satisfaction. Assist customers with order placements, cancellations, and returns. Maintain customer records and update accounts based on interactions. Resolve complaints and escalate issues to the appropriate department when necessary. Provide product recommendations and upsell where appropriate. Maintain a positive, empathetic, and professional attitude toward customers at all times. Meet or exceed customer service metrics, including response time, customer satisfaction, and resolution rates. Stay up-to-date with product knowledge and internal processes to provide the best support possible. Preferred Candidate Profile: Proven experience in a customer service role or similar position. Excellent verbal and written communication skills. Strong problem-solving abilities and the ability to handle difficult situations with professionalism. Ability to multitask and stay organized in a fast-paced environment. Strong interpersonal skills with a friendly and positive demeanor. Basic knowledge of CRM systems or customer service platforms is a plus. High school diploma or equivalent; a degree in business or related field is preferred. Perks and Benefits: Competitive salary with performance-based bonuses. Health and wellness benefits, including medical, dental, and vision coverage. Paid time off, including vacation and sick days. Opportunity for career growth and advancement within the company. Employee discounts and special offers. Work-from-home options (if applicable). Training and development programs to enhance skills and performance. Friendly and collaborative work environment. For More Details Call : HR Krithika @ 9972832623 (Call or whatsapp ) Email ID : Krithikathejobfactory@gmail.com

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1 - 6 years

3 - 6 Lacs

Navi Mumbai, Thane

Work from Office

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Attend calls of NRI customers & provide services like Fixed deposit, currency exchange account, recurring deposit account, Premium accounts to Seafarer - minors - NRI It is tele-sales & a night shift job 10 pm to 7 am Sunday's off Call 9773553319 Required Candidate profile Graduates with min 1 yr exp in international voice process - telesales, lead generation, retentions, collections may apply Males can only apply No transport provided CTC up to 6 lac pa Call 9773553319

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0 - 5 years

1 - 4 Lacs

Navi Mumbai, Thane, Mumbai (All Areas)

Work from Office

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Job Role Salary: upto 30k in-hand 5 days working, 2 rotational off Experience:min 1 year chat or international voice bpo experience. can align domestic exp but communication should be excellent Excellent communication skills call umair 9892872209

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4 - 9 years

4 - 7 Lacs

Bengaluru

Work from Office

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4 years in BPO International Customer Voice process,1 year as a Team Leader on the paper * Rotational Shifts *Manage team of 7-14 *Knows performance metrics *Motivates team Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!

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10 - 17 years

35 - 60 Lacs

Bengaluru, Hyderabad

Work from Office

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Role: ServiceNow Architect Experience: 10 15 Years Location: Hyderabad Job Description: A ServiceNow Architect is responsible for designing and implementing solutions on the ServiceNow platform. They ensure that the architecture aligns with business requirements and industry best practices. This role involves working closely with stakeholders to understand their needs and translating them into technical solutions. Roles and Responsibilities Design and Architecture: Develop and maintain the overall architecture of ServiceNow implementations. Technical Leadership: Provide strategic recommendations and technical guidance to clients and team members. Solution Development: Create technical solutions, including workflows, integrations, and custom applications. Documentation: Develop system documentation, including process flows, design documents, and implementation guides. Collaboration: Work with stakeholders, developers, and other team members to ensure successful project delivery. Performance Management: Monitor and optimize the performance of ServiceNow instances. Integration: Design and implement integrations with other systems and tools. Mentorship: Guide and mentor junior team members. Compliance: Ensure solutions comply with industry standards and regulations. Skills Required Technical Expertise: Deep knowledge of ServiceNow solutions and ITIL processes. Experience: Proven experience in designing and implementing ServiceNow solutions in an enterprise environment. Certifications: Preferred certifications include ServiceNow Certified System Administrator (CSA), Certified Implementation Specialist (CIS-ITSM), and Certified Application Developer (CAD). Communication: Excellent communication skills to interact with clients and team members. Problem-Solving: Strong analytical and problem-solving skills. Project Management: Ability to manage multiple projects and priorities. Integration Knowledge: Experience with integrating ServiceNow with other applications and systems. Documentation Skills: Proficiency in creating technical documentation and diagrams.

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1 - 6 years

1 - 5 Lacs

Pune, Pimpri-Chinchwad

Work from Office

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BPO- Hiring International VOICE process UG-18 Months exp Grad- 1 year exp International VOICE process UK & AUS shift with TWO offs Documents MANDATORY- UAN Check Package- up to 30K + Inc CALL NOW 9049078453 / 9595152516 Hinjewadi, CAB AVAILABLE

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15 - 20 years

20 - 35 Lacs

Chennai, Pune, Hyderabad

Work from Office

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About Client Hiring for One of the Most Prestigious Multinational Corporations! Job Description Job Title : Servicenow CMDB Developer Qualification : BE / B.tech Relevant Experience : 15-20 Years Must Have Skills : ServiceNow Developer, ITSM, Integration, Scripting, Flow Designer, Service Catalog Good to Have Skills : ServiceNow CAD or CSA certified Roles and Responsibilities : Minimum 5 years in ServiceNow Development Must have hands-on experience on ServiceNow Integration Good experience on ServiceNow CMDB, SecOps, AIOPS, Change Management, Event Management, Now Assist, Catalog Management Should know ServiceNow Core concepts, client and server-side concepts ServiceNow CAD or CSA certified. Excellent communication Skills Must have Knowledge in ServiceNow ITIL module. Must know ServiceNow platform fundamentals like instance cloning, upgrade, transactions, plugins etc. Fine to work during US overlapping hours, (12PM IST to 10PM IST) Incident, Problem, Change, and Knowledge Management: Demonstrated expertise in handling incidents, problem, change, and knowledge management processes within the ServiceNow framework. Service Level Agreements (SLA): In-depth understanding of SLA concepts, types, and the ability to configure them effectively. Import Sets and Transform Map Scripts: Proficiency in utilizing import sets and transform map scripts for efficient data import and transformation. Client Scripts, UI Policy, UI Actions, and Data Policy: Well-versed in the implementation of client scripts, UI policies, UI actions, and data policies to enhance user interface functionality. Server-side Scripts: Experience with server-side scripts such as business rules and script include optimizing system performance and functionality. Service Catalogs, Workflows, and Flow Designer: Proven ability to design and implement service catalogs, workflows, and utilize the flow designer for process automation. Creation of reports and Dashboards. Rest and Soap Integration: Extensive knowledge of Rest and Soap integrations to connect ServiceNow with external systems seamlessly. Location : Hyderabad/Chennai/Pune CTC Range : As per market standards Notice period : Immediate - 90 days Shift Timing : General Shift Mode of Interview : Virtual Mode of Work : Work from office Bhuvaneshwari Senior Analyst Black and White outsourcing Pvt Ltd Bangalore, Karnataka,INDIA. bhuvaneshwari@blackwhite.in | www.blackwhite.in

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1 - 5 years

3 - 4 Lacs

Pune

Work from Office

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Join Our Team at AM Infoweb International Voice Process! Ready to take your career to the next level? Were HIRING! Role: Case Processing Executive What Were Looking For: - Excellent Communication Skills - Minimum 1 Year Experience in International Voice Process - Undergraduates with Experience Welcome! - Gap in Employment Should Not Exceed 3 Months Why Join Us? - CTC Up to 40K/Month - Monthly Incentives - US Shifts - Saturday-Sunday Off - Paid Overtime Please Note: WFH is not available for this position. Walk-in Interviews Location: Cerebrum IT Park, Kalyani Nagar, Pune - 14 For More Information, Contact: -Shifa Khan 9921828987/9284990674 -Email: shifa.khan@aminfoweb.co.in Dont miss the chance to grow with us! Apply now and elevate your career!

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0 - 5 years

2 - 4 Lacs

Bengaluru

Work from Office

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**"Start Your Call Center Career with Indias Largest BPO Recruiter!** - JobShop is hiring for multiple companies and roles in Bangalore. Apply once and access various opportunities. - Ideal for freshers starting out or experienced professionals looking to grow! Call/DM HR NEHA 7975182408 / 9964080000 or visit jobshop.ai to explore other open positions with us Alorica is Hiring! Exciting Career Opportunities Await You! Are you looking to build a successful career in an International Voice Process ? Whether youre a fresher looking for a great start or an experienced professional seeking a rewarding opportunity, Alorica has the perfect role for you! Job Role: International Voice Process Location: [Specify Location if needed] Shift: Night Shift Work Days: [Mention if it's 5/6 days working] Salary & Benefits: Freshers: 22,000 + 4,400 Night Shift Allowance + Performance-Based Incentives Experienced: 25,000 + 4,400 Night Shift Allowance + Performance-Based Incentives One-Way Cab Facility for a safe and convenient commute Attractive Joining Bonus after 3 months of successful completion Exciting Incentives based on performance What Were Looking For: Excellent communication skills in English Willingness to work in a night shift Passion for customer service and a problem-solving attitude Freshers & experienced professionals are welcome to apply! Interview Process: 1 HR Round Initial screening 2 Assessment Round Skill evaluation 3 Operations Round Final selection Why Join Alorica? Work with a leading global brand in customer service Competitive salary & great incentives Career growth & development opportunities Supportive & dynamic work environment Apply Now! Limited positions available – Don’t miss out on this amazing opportunity! Call/DM HR NEHA 7975182408 / 9964080000 or visit jobshop.ai to explore other open positions with us

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1 - 5 years

1 - 4 Lacs

Gurgaon

Work from Office

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Work from office role *Will be handling customers over the call *Need to solve the queries of the customers *Rotational shifts (9AM-9PM) *Job location- Gurgaon *Min. 1year experience is required from customer service Barkha @ 8851644223 Required Candidate profile *Undergraduate/Graduate or post graduate all can apply *Salary upto 30k CTC * 6days working *Should be an immediate joiner *Open to work in voice process *Good communication skills needed(in english)

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0 - 5 years

3 - 5 Lacs

Kota, Jodhpur, Jaipur

Work from Office

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Dear Aspirants, Launch your career with a prestigious multinational BPO company. Illuminate lives and embark on a rewarding career with our award-winning multinational company. As a Customer Service Representative based onsite in Jaipur. you will play a vital role in adding a human touch to our business. Jaipur (Rajasthan) Role: International Customer Service Representative (Chat/Email/Voice) Technical & Non Technical Responsibilities: Assist international customers, resolve issues, and maintain strong customer relations. Qualifications: 12th pass and above, good communication skills, computer knowledge. Shifts: 24/7 availability Salary: 26,000 to 38,000 CTC Perks: 14 days hotel accommodation for outstation candidates, extra incentives. Relocation bonus; Up to 10000 rs (Depends upon location) Reach out for more information; HR Ravi - 8897455535

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1 - 5 years

2 - 5 Lacs

Delhi, Gurgaon, Noida

Work from Office

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Virtual Interview Any Grad/UG Freshers & Exp can apply. Salary Upto 5 LPA + Incentives 5 Days Working || 2 Off's Job Location:- Gurgaon Need Good Communication Skills Call me for more information HR @9953855726

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0 - 3 years

1 - 2 Lacs

Navi Mumbai, Mumbai, Thane

Work from Office

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Requirement: Qualification: HSC or Any graduate / Under graduate Work From Office Shifts Timing: - Day Shift Preferred candidate profile: HSC / Graduates can apply Freshers can apply Marathi And Hindi Good communication / Average english Salary:- 12,500 in-hand to 25,000 in-hand plus incentives. Rotational week off Perks and benefits: High Incentives and growth opportunities. WhatsApp ur cv @ More Details Call HR Vaishnavi -7796426971

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0 - 5 years

2 - 4 Lacs

Bengaluru

Work from Office

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**"Start Your Call Center Career with Indias Largest BPO Recruiter!** - JobShop is hiring for multiple companies and roles in Bangalore. Apply once and access various opportunities. - Ideal for freshers starting out or experienced professionals looking to grow! Alorica is Hiring! Exciting Career Opportunities Await You! Are you looking to build a successful career in an International Voice Process ? Whether youre a fresher looking for a great start or an experienced professional seeking a rewarding opportunity, Alorica has the perfect role for you! Job Role: International Voice Process Location: [Specify Location if needed] Shift: Night Shift Work Days: [Mention if it's 5/6 days working] Salary & Benefits: Freshers: 22,000 + 4,400 Night Shift Allowance + Performance-Based Incentives Experienced: 25,000 + 4,400 Night Shift Allowance + Performance-Based Incentives One-Way Cab Facility for a safe and convenient commute Attractive Joining Bonus after 3 months of successful completion Exciting Incentives based on performance What Were Looking For: Excellent communication skills in English Willingness to work in a night shift Passion for customer service and a problem-solving attitude Freshers & experienced professionals are welcome to apply! Interview Process: 1 HR Round Initial screening 2 Assessment Round Skill evaluation 3 Operations Round – Final selection Why Join Alorica? Work with a leading global brand in customer service Competitive salary & great incentives Career growth & development opportunities Supportive & dynamic work environment Apply Now! Limited positions available – Don’t miss out on this amazing opportunity! Call HR SK Anisul-7996177000 / 9964080000 or visit jobshop.ai to explore other open positions with us

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0 - 5 years

2 - 4 Lacs

Lucknow, Indore, Bengaluru

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- Customer Support Associate (CSA). - Have to resolute customers query over Call & Chat. - Good computer navigational skills. - 9 hour of the day, 8 hrs. work and 1 hour break - 5 days working and any 2-week offs. - Should be flexible in 24*7 shifts.

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0 - 4 years

1 - 2 Lacs

Navi Mumbai, Mumbai, Thane

Work from Office

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*Hiring For Aditya Birla Outbound Voice process Salary:- 14k-15k Need Avg English Shift timing:- 9:30am-6:30pm Rotational off Candidate should be willing to work from office. Required Candidate profile Job Location: Majiwada, Thane - 400607 Interested Candidate can share CV on atharva.patne@credicus.co Contact Person:- HR Atharv Contact Number:-7796427033

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0 - 5 years

1 - 2 Lacs

Chennai, Bengaluru, Hyderabad

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Hiring Freshers & Experience candidates for Customer Support Role. Language- English + Hindi+ Telugu Graduation Mandatory 6 Days Working days Call Swati 6357012499 for more info . . Required Candidate profile . Candidate should be fluent in English & Hindi Graduation is Mandatory. Should be comfortable in Work from office. 12-14k For Fresher. 16-18k For experience. Call Swati 6357012499 for more info

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0 - 5 years

1 - 2 Lacs

Pune

Work from Office

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CCE (Inbound voice) GRADUATE - 6 months' work experience (Freshers also applicable) * Language- English & Hindi GOOD ENGLISH COMMUNICATION => Salary- 18k CTC LOCATION - SWARGATE Required Candidate profile #Ability to handle customer queries. #Good convincing skills. Interested Candidates call or msg on - * Madhvi - 8318644241

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0 - 5 years

2 - 5 Lacs

Bengaluru

Work from Office

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Greetings from JobShop, We are Indias Largest BPO Recruitment Company. Call HR Muskan 9380964680 or 9964080000 We are looking for process associate for International Voice/Non-Voice process who can interact with customers, address their concerns, answer their questions and assist them with their needs. We are looking out for candidates who can join immediately. Roles and Responsibilities:- Listen to customers concerns, issues and questions. Resolve customer concerns and answer customers questions at your best ability. Maintain a positive attitude and calmly respond to customer complaints. Open new customer accounts. Refer issues and question to managers if necessary. Job Description Customer support executive Technical support executive Fresher/Experience Work From Office Salary Package up to 4.5 LPA 24/7 Shift To apply Call HR Muskan 9380964680 or 9964080000 Walkin Interview Venue: 92, 2nd Floor, Mosque Road, Frazer Town, Bengaluru 560005 Above More Super Market & Diagonally opposite KFC ****PLEASE DO REFER YOUR FRIENDS****

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0 - 5 years

2 - 4 Lacs

Gurgaon, Jaipur, Kolkata

Work from Office

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- Customer Support Associate (CSA). - Have to resolute customers query over Call & Chat. - Good computer navigational skills. - 9 hour of the day, 8 hrs. work and 1 hour break - 5 days working and any 2-week offs. - Should be flexible in 24*7 shifts. Required Candidate profile - Fresher can apply. - Graduate / Undergraduate. Please visit the following link to submit your job application. Applications will only be processed through this link: https://bit.ly/2244667

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0 - 5 years

2 - 5 Lacs

Bengaluru

Work from Office

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Greetings from JobShop, We are Indias Largest BPO Recruitment Company. Call HR Saba on 7975182692 or 9964080000 We are looking for process associate for International Voice/Non-Voice process who can interact with customers, address their concerns, answer their questions and assist them with their needs. We are looking out for candidates who can join immediately. Roles and Responsibilities:- Listen to customers concerns, issues and questions. Resolve customer concerns and answer customers questions at your best ability. Maintain a positive attitude and calmly respond to customer complaints. Open new customer accounts. Refer issues and question to managers if necessary. Job Description Customer support executive Technical support executive Fresher/Experience Work From Office Salary Package up to 4.5 LPA 24/7 Shift To apply Call HR Saba on 7975182692 or 9964080000 o Walkin Interview Venue: 92, 2nd Floor, Mosque Road, Frazer Town, Bengaluru 560005 Above More Super Market & Diagonally opposite KFC ****PLEASE DO REFER YOUR FRIENDS****

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Exploring Customer Service Associate (CSA) Jobs in India

The job market for Customer Service Associates (CSA) in India is growing rapidly due to the increasing demand for excellent customer service in various industries. CSAs play a vital role in ensuring customer satisfaction and maintaining positive relationships with clients. If you are considering a career in customer service, India offers a plethora of opportunities for CSA professionals.

Top Hiring Locations in India

  1. Bangalore
  2. Mumbai
  3. Delhi
  4. Hyderabad
  5. Chennai

Average Salary Range

The average salary range for CSA professionals in India varies based on experience and location. Entry-level CSAs can expect to earn between INR 2-4 lakhs per annum, while experienced professionals with 5+ years of experience can earn upwards of INR 8-12 lakhs per annum.

Career Path

In the field of customer service, a typical career path may include roles such as Customer Service Representative, Senior Customer Service Executive, Customer Service Manager, and ultimately, Customer Service Director. Advancement in this field is often based on experience, performance, and the ability to handle more complex customer interactions.

Related Skills

In addition to strong communication and problem-solving skills, CSAs are often expected to have knowledge of customer relationship management (CRM) software, data analysis, and the ability to handle multiple customer queries simultaneously. Proficiency in languages other than English, such as Hindi or regional languages, can also be an added advantage.

Interview Questions

  • What does excellent customer service mean to you? (basic)
  • How do you handle irate customers? (medium)
  • Can you give an example of a time when you went above and beyond for a customer? (medium)
  • How do you prioritize multiple customer requests at once? (basic)
  • What strategies would you use to upsell products to customers? (medium)
  • How do you handle confidential customer information? (basic)
  • Describe a time when you had to deal with a difficult customer. How did you resolve the situation? (medium)
  • How do you stay motivated during repetitive customer interactions? (basic)
  • Have you ever successfully turned a dissatisfied customer into a loyal one? If so, how did you do it? (medium)
  • How do you handle stress in a fast-paced customer service environment? (basic)
  • What metrics do you think are important to measure the effectiveness of customer service? (medium)
  • How do you keep up with industry trends to better serve customers? (basic)
  • Can you explain a situation where you had to collaborate with other departments to resolve a customer issue? (medium)
  • How do you handle a situation where you don't know the answer to a customer's question? (basic)
  • Describe a time when you had to deal with a language barrier while assisting a customer. How did you handle it? (medium)
  • What do you think are the key components of a successful customer service team? (basic)
  • How do you handle feedback from customers, both positive and negative? (medium)
  • Have you ever implemented a process improvement in your previous role? If so, what was it and how did it impact customer satisfaction? (medium)
  • How do you ensure consistency in customer service quality across different channels? (basic)
  • How do you handle a situation where a customer is asking for something that goes against company policy? (medium)
  • How do you prioritize customer satisfaction while also meeting company targets? (medium)
  • Can you give an example of a time when you had to de-escalate a tense situation with a customer? (medium)
  • How do you ensure that you are up to date with product knowledge to assist customers effectively? (basic)
  • What motivates you to deliver excellent customer service consistently? (basic)
  • How do you handle a situation where a customer is unhappy with the resolution you provided? (medium)

Closing Remark

As you prepare for interviews and explore opportunities in the field of Customer Service Associate roles in India, remember to showcase your excellent communication skills, problem-solving abilities, and passion for customer satisfaction. With the right skills and preparation, you can confidently pursue a rewarding career in customer service in India. Good luck!

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