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0 - 5 years

2 - 5 Lacs

Pune

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International Voice process Minimum 1 year of experience in international voice process ( customer support ) Freshers can also apply UG / Graduate CTC : 2.4 LPA - 5.75 LPA 24/7 rotational shifts WFO Contact : HR Gurpreet ( 8107518793 )

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0 - 5 years

4 - 5 Lacs

Gurgaon

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*Positions in Regional Languages(Able to resolve queries) *Shall be able to speak well & understand Bengali (along with Excellent english is must) *Outstanding verbal & listening skills *Salary upto 5.5LPA *Pan India Barkha@ 8851644223 Required Candidate profile *Any dropout/12th pass/UG & Graduate (Fresher & experienced) can apply *5days *Permanent work from home *Telephonic Interview *Should be open to work in rotational shifts * Should have WIFI installed Perks and benefits Permanent work from home (+ Incentives)

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0 - 5 years

1 - 2 Lacs

Lucknow

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Hey Folks, Greetings from Shiningstars! We are thrilled to offer you the opportunity to work with a well-known organization. We are currently hiring for the position of Customer Service Executive . *Note : Excellent Communication required* Job Title: Customer Service Executive Location: Lucknow Key Skills: Excellent Communication Skills Ability to handle customer queries via phone and chat Experience: Open to both Experienced professionals and Freshers Undergraduates and Graduates are welcome to apply Salary: Upto 17k CTC (14 In hand) + Incentives + Quarterly Bonus How to apply - To know more about profile or to get your interview aligned please connect with me over - 9580746603. In case your call is missed you can drop your resume over the same number.

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5 - 10 years

5 - 9 Lacs

Pune

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Job Description: Minimum 5 years of ServiceNow development experience Experience on ServiceNow Performance Analytics dashboard creation. ServiceNow certification (CSA, CAD, CIS) Knowledge on Service Portal Knowledge on integration Must have experience on the Service Catalogue Experience or knowledge of CSDM and DPM is a plus

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0 - 3 years

2 - 4 Lacs

Mumbai

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2. Position: ERP Implementation Engineer Location: Mumbai (On-site) Experience: Freshers Experienced Candidates Welcome What You ll Do: Implement and manage ERP solutions for clients Gather and document software requirements Provide technical support training to users Oversee project management execution What We re Looking For: Bachelor s Degree BCS, BMS, BCA, BBA, or related field ERP implementation experience (preferred, not mandatory) Strong analytical problem-solving skills Excellent communication teamwork abilities Experience in Higher Education ERP is a plus Apply Now! Send your resume to careers@qualsofttech.com with Job Code CSA-0324 in the subject line. Be part of a fast-growing tech company and shape the future of Education ERP !

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0 - 4 years

2 - 3 Lacs

Mohali, Chandigarh

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Hiring International Customer Care Executive Location- Chandigarh/Mohali Salary - 22000 to 23000 Qualification- Graduation with Good English skills can apply 5 Days working only 2 weekly off Cab facility available Call/whatsApp@7986679847

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0 - 5 years

2 - 5 Lacs

Navi Mumbai, Mumbai, Mumbai (All Areas)

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GREETINGS FROM GET JOBS Inviting applicants for international Chat Process and Email Process. JOB Location : Mumbai Immediate Joiners would be preferred Eligibility criteria: Should have excellent communications skills. Ability to handle tasks simultaneously. Handling the customer queries over chats and email. Resolving customer queries and concerns over time. Graduate and undergraduate both can apply. 5 days working with 2 rotational week-off and Both side cab and Day shift also. Salary:- 3.5 LPA To 5 LPA Freshers can also apply. For any other queries Kindly drop your Resume on Whatsapp Contact-8005602653 Thanks and Regards, Deepak Morani ( HR ) - 8005602653

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0 - 5 years

1 - 2 Lacs

Delhi NCR, Delhi, Gurgaon

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*Candidates will be hired into Inbound banking process *Should have basic communication skills to handle customers *Work from office *Only graduates/post graduates can apply Required Candidate profile *Freshers can also apply *Salary 13k-20k Take home *Should be open to work for 6days working role *Females (Fixed Day shift)/ Male (Rotational Shifts) *Immediate Joiner Barkha @ 8851644223 Perks and benefits Unlimited Incentives + Fixed Day shift

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0 - 5 years

1 - 3 Lacs

Mumbai Suburbs, Thane, Mumbai (All Areas)

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Location:- Near New Viva College Virar West- 401303 Department:- Customer Service, Inbound, Outbound Qualification :- HSC or Any graduate / Under graduate Work From Office Shifts Timing: - Boys Shift Timing:- 2pm to 11pm 3pm to 12am Girls Shift Timing:- 7am to 4pm 8am to 5pm 9am to 6pm Preferred candidate profile HSC Pass Can apply Freshers can apply Marathi And Hindi Good communication / Average English. Salary:- 10,000 in-hand to 15,000 CTC plus incentives. Rotational week off Rounds of Interviews:- HR round Operations round How to Apply:- To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Kunal : 9822381876

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0 - 5 years

1 - 2 Lacs

Hyderabad

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Freshers & Experience are eligible Salary Fresher & Experienced- 12K-18K In hand Location: Hyderabad Graduation: Mandatory 5 Days Working days Languages: Hindi, English Call UMA 6357012699 For More Info . .

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0 - 5 years

2 - 4 Lacs

Chennai, Lucknow, Indore

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- Customer Support Associate (CSA). - Have to resolute customers query over Call & Chat. - Good computer navigational skills. - 9 hour of the day, 8 hrs. work and 1 hour break - 5 days working and any 2-week offs. - Should be flexible in 24*7 shifts. Required Candidate profile - Fresher can apply. - Graduate / Undergraduate. - Immediate Joiner

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10 - 15 years

0 - 1 Lacs

Pune

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Application Deadline: 24 March 2025 Department: Civil Engineering Employment Type: Full Time Location: Pune, MH, India Description Equinox Engineering India Ltd. is a Calgary-based EPCM firm. We are a market leader in oil and gas processing specializing in facilities design, implementation and operational assistance for natural gas, conventional and heavy oil projects. Our clients include several of the largest oil & gas producers in canada and worldwide, and we are currently executing a wide range of sweet gas, sour gas, conventional oil, heavy oil facility and pipeline projects. Job Overview: Civil/Structural Designers oversee the design, analysis, building, and maintenance of load bearing structures. The Civil/Structural engineer will divide their time between design review and site visits, to make sure that the build complies with the plans, environmental factors, good industry practices, and sound engineering principles. If there are any discrepancies, they make recommendations and verify that required changes are made before signing off on the finished project. Key Responsibilities •Complete mechanical deliverables (Line Designation Tables, Mechanical Equipment Lists, SP Item Lists, Piping Registration Packages) •Prepare piping wall thickness calculations. •Prepare Material Requisition packages for different types of mechanical equipment (vessels, pumps, compressors, heat exchangers, piping and valves) •Prepare technical bid evaluations for mechanical equipment. •Prepare material take offs (MTOs) for pipe, valves and fittings. •Review vendor drawings to ensure compliance with client/project specifications. •Be familiar with piping and equipment Codes and Standards (ASME, API, CSA) Skills, Knowledge and Expertise •EPC work experience is an asset. •Must possess strong communication and interpersonal skills. •Good working knowledge of Static and/or Rotating Equipment Design. •Experience working on North American projects is an asset. Education and Qualifications ITI / Diploma in Civil Engineering. Post secondary education such as Engineering Design and Drafting 5+ Years experience, preference for an EPCM background. Our People and Culture: Flexible Work Schedules for a healthy work-life integration. Abundant growth opportunities, mentorship programs, and continuous learning initiatives. Our Environmental Commitment: Equinox believes in a balanced energy future. Our projects, from Carbon Capture and Sequestration to Renewable Natural Gas, exemplify our commitment to an environmentally responsible energy sector. Equinox Success Statement: Equinox consistently delivers focused and experienced premium teams, custom-tailored with the best technical expertise to align seamlessly with client culture and requirements. Our commitment ensures the successful execution of projects on a repeatable basis.

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0 - 5 years

1 - 2 Lacs

Chennai, Bengaluru, Hyderabad

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Fresher & Experience are eligible Salary 11000-15000 Inhand Location :Chennai Graduation Not Mandatory 6 Days Working days Languages: Good English,Tamil Call Swathi 6357012499 For More Info . .

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0 - 5 years

0 - 3 Lacs

Mumbai, Thane

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- Customer Support Associate - Have to resolute customers query over Call & Chat. - Good computer navigational skills. - 9 hour of the day, 8 hrs. work and 1 hour break - 5 days working and any 2-week offs. - Should be flexible in 24*7 shifts Required Candidate profile Fresher can apply. - Graduate / Undergraduate. - Should have good communication skills. - Immediate Joiner -0-4 years of experience in BPO/Call Centre environment handling international voice process. Perks and benefits One way cab facility. 5 days working and 2 offs

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0 - 5 years

0 - 3 Lacs

Kolkata

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Responsibilities Answering inbound calls/Chat/Email and resolving queries Providing customer support and resolving their issues Utilizing knowledge of products or services to effectively assist customers Following communication scripts and procedures Ensuring all interactions are recorded and documented accurately Qualifications Any Undergrad/Graduate/PG can apply Skills Excellent English communication Problem-solving Active listening Basic computer skills Typing skills Interested candidates are requested to connect with below mentioned HR: Pallavi- 8637817852 Sudevi- 7980564394 zeba- 9804263257

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3 - 5 years

10 - 12 Lacs

Bengaluru

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Key Responsibilities: Key Responsibilities: 1. Customer Engagement & Retention: Drive proactive digital engagement with customers through email, in-app messaging, and automated workflows to promote product adoption, utilization, and retention. Drive adoption and outcomes leading to renewals, expansion, and advocacy across your portfolio. Enablement of customers on how Quickbase features are used as they explore new use cases post- onboarding. Recommending add-on Professional Services as needed to improve the customers use of Quickbase. Lead virtual check-ins, product tutorials, and onboarding sessions to ensure customers are fully integrated with the platform. Prepare and organize customer-related documents, presentations, and reports, and ensure they are easily accessible for the team. Address customer inquiries and concerns, escalating issues when necessary to ensure timely resolution and continuous satisfaction. 2. Value Realization: Work closely with customers to understand their business goals, helping them realize the value and outcomes they expect from the SaaS solution. Monitor and report on customer health metrics, providing actionable insights and suggesting improvements to increase customer value and reduce churn risk. 3. Digital Tools & Automation: Leverage digital tools and platforms (e.g., customer portals, in-app guides, email marketing) to scale customer success efforts and drive engagement. Maintain accurate and up-to-date customer data in the customer system, ensuring that customer profiles, interactions, and history are properly documented. 4. Risk Assessment & Remediation: Regularly assess customer health and engagement data to identify potential risks, including low product adoption, usage decline, and at-risk accounts. Collaborate with internal teams (e.g., Sales, Support, Product) to address and mitigate risks that could affect customer satisfaction, retention, and long-term success. Continuously track customer risk profiles and adapt engagement strategies based on evolving needs and risk factors. 5. Collaboration & Cross-Functional Alignment: Collaborate with Customer Success Managers and Sales teams to ensure alignment on customer goals, challenges, and opportunities for upsell or expansion. Provide feedback to product teams based on customer interactions, helping to shape future product development and enhancements. Support the creation of customer success content, including knowledge base articles, product documentation, and best practice guides.

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0 - 5 years

1 - 3 Lacs

Gurgaon

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Hiring For International Chat Process Grad Fresher 20K U/G/BE/B.Tech 6 Months exp in International BpO Must 20K & Grad/UG/BE/B.Tech with 1 year Exp Customer Service Any Domain 24K 5 Day Call-Dipankar@9650094552 Email@ jobsatsmartsource@gmail.com

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0 - 2 years

3 - 3 Lacs

Bengaluru

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We are Hiring for Voice process !! Qualification : Grad / UG ( Fresher / exp ) Location:Blore, salary upto 25k Shifts :Rotational Virtual interview !! Call or whatsapp Manya @8105833817 / 6364822002 / 6364833817/ 9901777673 Required Candidate profile Communication skills. Service reps should be pleasant and empathetic while they're interacting with customers. Competent technical knowledge. Ability to multitask.

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0 - 5 years

1 - 2 Lacs

Pune

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* Language :- English, Hindi & Marathi => Salary :- 21 K CTC LOCATION - SWAR GATE - fresher graduate for CCE (100 vacancies) * 12 pass/ Graduate with Experience in Telesales- another position (100 vacancies) Shivaji Nagar- Pune Required Candidate profile #Ability to handle customer queries. #Good convincing skills. Interested Candidates call or msg on - * Kunika- 8800269089 * Anisha -9811171213 * Madhvi - 8318644241

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0 - 5 years

3 - 3 Lacs

Mumbai, Mumbai (All Areas)

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Us rental homes services (voice) Graduate fresher/undergraduate with 6 month exp on paper Salary - 28,950inhand + incentives 5 days working with any 2 week off Rotational shift

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0 - 3 years

1 - 2 Lacs

Kolkata

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Hello Job Seekers! Greeting from Shining Stars ITPL! New Opportunities are available hurry up! ||We are hiring for Kolkata location for Customer support associate|| Note- Kindly go through the Job description carefully before applying Any graduate Who has excellent communication skills in Hindi and English can easily apply Location -Kolkata Customer Support associate rotational shift-24*7 salary-1.5 to 2LPA Pick up and drop for odd Shifts Roles and Responsibilities Provide customer support through phone calls, emails, or chats to resolve customer queries and concerns. Handle inbound customer inquiries related to products, services, and orders in a timely and professional manner. Utilize strong communication skills (verbal & written) to effectively address customer issues and provide solutions. Maintain accurate records of all interactions with customers using CRM software. Collaborate with internal teams to resolve complex issues that require escalation. Desired Candidate Profile 0-3 years of experience in BPO/Call Centre environment handling international/domestic voice process. Strong English communication skills for effective query resolution over phone/email/chat. Proficiency in Hindi language is an added advantage and its mandatory. Excellent time management skills to handle multiple tasks simultaneously during peak hours. Ready to take your career to new heights? Apply Now! For more details contact Monika(7266822602), Ishita (8795927714), Isha (7357344595) between 10am to 7pm. Thanks and Regards, Monika Singh 7266822602 HR Executive Shining Stars ITPL

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0 - 5 years

0 - 3 Lacs

Mumbai, Thane, Mumbai (All Areas)

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- Customer Support Associate - Have to resolve customers query over Call & Chat. - Good computer navigational skills. - 9 hour of the day, 8 hrs. work and 1 hour break - 5 days working and any 2-week offs. - US shifts or night shifts Required Candidate profile Fresher can apply. - Graduate / Undergraduate. - Should have good communication skills. - Immediate Joiner -International BPO Experience can apply

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0 - 2 years

1 - 2 Lacs

Lucknow

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HELLO JOB SEEKERS!! GREETINGS FROM SHININGSTARS!! ANY UNDERGRADUATE/GRADUATE/FRESHER/EXPERIENCED ALL CAN APPLY IMMEDIATE JOINERS ONLY Are you ready to kickstart an exciting career with a dynamic multinational BPO in LUCKNOW ? Shining Stars is on the lookout for enthusiastic individuals to join our team, and it could be YOU! PROFILE- CUSTOMER SERVICE PROCESS- VOICE PROCESS LOCATION- LUCKNOW ( GOMTI NAGAR, HAZRATGANJ). ROLES AND RESPONSIBILITIES- *Resolving customer issues brought to your attention. *Ensuring customer satisfaction by listening to them and solving their problems. *Performing quality assurance surveys with customers. *Interacting with customers to determine whether they have a desirable and shareable experience. *Possessing the knowledge and ability to improve customer service experience of the customers. ELIGIBILITY- *Undergraduate/Graduate any can apply. *Freshers and experienced candidates both are welcome to apply! *Communication Skills: Brilliant presentation and strong verbal/written skills. *Must be comfortable with Work From Office. SALARY- FRESHERS: UPTO 15k CTC EXPERIENCED: UPTO 24k CTC PERKS AND BENEFITS- PERFORMANCE BASED BONUS INTERVIEW MODE- WALK-IN INTERVIEW You can give me a call or can share your resume on this Number: Regards, Sohil Sharma (6393179544) (HR Executives) ShiningStarsITPL. #jobs2025#domesticvoice#bpo#bpovoice#freejobs#immediatejoiners#workfromoffice #lucknow#lucknowjobs#noida#domesticprocess#communicationskill #voiceprocess #chatprocess#nonvoiceprocess #emailprocess#voice #callcenter #telecalling #customerservice #voiceprocess #inboundcalls

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0 - 3 years

2 - 3 Lacs

Noida

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HELLO JOB SEEKERS!! GREETINGS FROM SHININGSTARS!! ANY UNDERGRADUATE/GRADUATE/FRESHER/EXPERIENCED ALL CAN APPLY IMMEDIATE JOINERS ONLY Are you ready to kickstart an exciting career with a dynamic multinational BPO in NOIDA ? ShiningStars is on the lookout for enthusiastic individuals to join our team, and it could be YOU! PROFILE- CUSTOMER SERVICE PROCESS- VOICE PROCESS, CHAT PROCESS LOCATION- NOIDA SECTOR 58,62,63,60 and 127. ROLES AND RESPONSIBILITIES- *Resolving customer issues brought to your attention. *Ensuring customer satisfaction by listening to them and solving their problems. *Performing quality assurance surveys with customers. *Interacting with customers to determine whether they have a desirable and shareable experience. *Possessing the knowledge and ability to improve customer service experience of the customers. ELIGIBILITY- *Undergraduate/Graduate any can apply. *Freshers and experienced candidates both are welcome to apply! *Communication Skills: Brilliant presentation and strong verbal/written skills. *Must be comfortable with Work From Office. SALARY- FRESHERS: UPTO 17k CTC EXPERIENCED: UPTO 29k CTC PERKS AND BENEFITS- PERFORMANCE BASED BONUS INTERVIEW MODE- WALK-IN INTERVIEW You can give me a call or can share your resume on this Number: Regards, Sohil Sharma (6393179544) (HR Executives) ShiningStarsITPL. #jobs2025#domesticvoice#bpo#bpovoice#freejobs#immediatejoiners#workfromoffice #noida #noidajobs#noida#domesticprocess #communicationskill #voiceprocess #chatprocess#nonvoiceprocess #emailprocess#voice #callcenter #telecalling #customerservice #voiceprocess#inboundcalls

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0 years

2 - 3 Lacs

Mumbai Suburbs

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Dear Candidate, We are looking for Freshers for Customer Support Profile for a leading MNC for Mumbai !! Work Experience - 0 Shift- Night Shift Location - Mumbai Qualification - Minimum Any Graduate Salary - 25k ctc Max Per Month Notice Period- Immediate Joiner 5 days working /Rotatioanal week off Job Description Excellent communication skills is required. Must be a Graduate. Only freshers are eligible. profile is customer support Executive. Candidate must be comfortable with night shift. Must have all the documents related to educational background. Candidates who are interested can share their resumes on the mentioned mail id- recruit.corp6@apexservices.in Thanks and Regards Madhulika Executive - Recruitments Apex Services

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Exploring Customer Service Associate (CSA) Jobs in India

The job market for Customer Service Associates (CSA) in India is growing rapidly due to the increasing demand for excellent customer service in various industries. CSAs play a vital role in ensuring customer satisfaction and maintaining positive relationships with clients. If you are considering a career in customer service, India offers a plethora of opportunities for CSA professionals.

Top Hiring Locations in India

  1. Bangalore
  2. Mumbai
  3. Delhi
  4. Hyderabad
  5. Chennai

Average Salary Range

The average salary range for CSA professionals in India varies based on experience and location. Entry-level CSAs can expect to earn between INR 2-4 lakhs per annum, while experienced professionals with 5+ years of experience can earn upwards of INR 8-12 lakhs per annum.

Career Path

In the field of customer service, a typical career path may include roles such as Customer Service Representative, Senior Customer Service Executive, Customer Service Manager, and ultimately, Customer Service Director. Advancement in this field is often based on experience, performance, and the ability to handle more complex customer interactions.

Related Skills

In addition to strong communication and problem-solving skills, CSAs are often expected to have knowledge of customer relationship management (CRM) software, data analysis, and the ability to handle multiple customer queries simultaneously. Proficiency in languages other than English, such as Hindi or regional languages, can also be an added advantage.

Interview Questions

  • What does excellent customer service mean to you? (basic)
  • How do you handle irate customers? (medium)
  • Can you give an example of a time when you went above and beyond for a customer? (medium)
  • How do you prioritize multiple customer requests at once? (basic)
  • What strategies would you use to upsell products to customers? (medium)
  • How do you handle confidential customer information? (basic)
  • Describe a time when you had to deal with a difficult customer. How did you resolve the situation? (medium)
  • How do you stay motivated during repetitive customer interactions? (basic)
  • Have you ever successfully turned a dissatisfied customer into a loyal one? If so, how did you do it? (medium)
  • How do you handle stress in a fast-paced customer service environment? (basic)
  • What metrics do you think are important to measure the effectiveness of customer service? (medium)
  • How do you keep up with industry trends to better serve customers? (basic)
  • Can you explain a situation where you had to collaborate with other departments to resolve a customer issue? (medium)
  • How do you handle a situation where you don't know the answer to a customer's question? (basic)
  • Describe a time when you had to deal with a language barrier while assisting a customer. How did you handle it? (medium)
  • What do you think are the key components of a successful customer service team? (basic)
  • How do you handle feedback from customers, both positive and negative? (medium)
  • Have you ever implemented a process improvement in your previous role? If so, what was it and how did it impact customer satisfaction? (medium)
  • How do you ensure consistency in customer service quality across different channels? (basic)
  • How do you handle a situation where a customer is asking for something that goes against company policy? (medium)
  • How do you prioritize customer satisfaction while also meeting company targets? (medium)
  • Can you give an example of a time when you had to de-escalate a tense situation with a customer? (medium)
  • How do you ensure that you are up to date with product knowledge to assist customers effectively? (basic)
  • What motivates you to deliver excellent customer service consistently? (basic)
  • How do you handle a situation where a customer is unhappy with the resolution you provided? (medium)

Closing Remark

As you prepare for interviews and explore opportunities in the field of Customer Service Associate roles in India, remember to showcase your excellent communication skills, problem-solving abilities, and passion for customer satisfaction. With the right skills and preparation, you can confidently pursue a rewarding career in customer service in India. Good luck!

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